Care Home Owned by Country Court in Cheshire

to her needs and go above and beyond to ensure she is well cared for.
The accommodation is great, both clean and well-maintained and the food is excellent. Overall, a very positive experience.

as I cannot attend relatives meetings, it would be good to have minutes recorded and available. When I do have updates, communications are clear and detailed and assessments and care plans always very transparent and well-considered. The Care Manager has a thorough understanding of my parents day to day and longer-term care needs and works to manage their care in an empathetic and supportive manner. Accommodation is clean and well-managed and drinks and food always available - social activities are varied and delivered from an enthusiastic team. Reception always responds to enquiries and requests and is a valuable link to staff and records - always friendly and understanding.

they were dancing with her.

nice to see residents encouraged to sit at the table for their meals. Any concerns are acted upon by management and a response received in a timely manner.

to want to help Mum’s condition improve/settle and we are very grateful. We would be very stuck without Lostock Lodge.

Dad's extended family! I live in Portugal and the reassurance I get from knowing how well Dad is cared for is a great comfort. I am informed of any changes immediately but trust the team to manage Dad's care in his best interests. I visit for a week every month/6 weeks and during my daily visits to the Lodge I witness first-hand the upmost care and attention the staff give to all the residents, not just my father. I must also add that the food is fabulous! Such a great choice and so tasty. Even if Dad wants tea and toast at 2 am this isn't a problem! Thank you to everyone at Lostock Lodge - you are all truly amazing!

are always very welcoming and helpful.

their time to make sure we were happy with everything they did. Whenever we visit, staff are taking care of Mum, giving her hugs and taking time to talk to her and we are fully reassured that she is receiving the best care possible. When she began to decline, we were told immediately and the staff always make sure we are fully informed of any changes in treatment or medication. We were very nervous about releasing Mum from our care but we know she is getting A-star class care at Lostock, from staff who know Mum and her condition better than we do, and provide the care, understanding and patience she needs, probably better than we could. A fantastic team all round, thank you, Lostock.

she is now engaged in activities which is brilliant to see. They have helped with other medical conditions making sure she has the right care from the GP.
It’s lovely to see the pictures on social media of her enjoying herself.
Food options are good with various options per meal. Snacks and drinks are always available and nothing seems to be too much trouble.
I was very apprehensive about Mum going into a home, but Lostock Lodge has surpassed all expectations. I would recommend this home to everyone.
Staff fully engage with the residents and understand that each person is an individual and has different care and support needs. Excellent home.

a wide range of activities. The staff know Mum’s needs and are so friendly and approachable. They have not only given mum support but I’m given support too from some of the staff. It isn’t easy being a relative going to see your loved one and I do feel this is an area that still needs more understanding. Everyone has different experiences with the care their loved ones receive and I do feel that at times I’ve had to chase things up more than I should have done especially when it comes to more personal care and care plans being updated. Very little interaction with the manager but care staff, hospitality and housekeeping are excellent.

by all the staff here is remarkable considering the challenges dementia brings. We as a family feel very supported.

staff knew her like her own family; they became her family! Her independence was never taken away from her; she was encouraged always to do things for herself.
Oh, a final note, the food! Oh my goodness, fresh every day, and the cakes I will miss! What a chef they have!
Thank you to everyone - I will miss my visits.