Country Court in North Somerset | 1 Care Home

Review of
Summer Lane Care & Nursing Home
from Tracey L (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

My mother has been in Summer Lane since August 24. She is well looked after, she is treated as an individual and all her care needs are facilitated with dignity and respect. I have no complaints at all. My mum is always happy and chatty clean and tidy. The cleanliness of the home is exceptional and

it always smells nice. Her room is lovely and homely having brought her stuff in from home to make it her room. All the staff are very friendly and nothing is too much trouble for anyone. The reception staff are also very helpful and happy. I love visiting my mum and chatting to staff it's like our extended family. Summer Lane you shine. I will always recommend your home.
And the fine dining experience was absolutely amazing, and would definitely recommend this if they have a special occasion and want to celebrate with a meal with family. I'm happy that my mum is happy and that's what matters. The transition from home to care home was such an impeccable move.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for leaving a review for Summer Lane and your kind recommendation. We are delighted to hear how happy you are with our care, it is our pleasure to care for your mum here at Summer Lane.

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Review of
Summer Lane Care & Nursing Home
from Rachel C (Daughter of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience

Mum was placed at the home initially for respite but is now a permanent resident. It was clear from the very start that she was going to be looked after and her care needs met. All the staff are friendly, caring and empathetic not only to Mum but to the family too. It's peace of mind to know that she

is safe, clean and comfortable. The home provides an excellent environment with clean rooms, smart communal areas and excellent facilities. The care staff are fantastic - however, if some had better English that would help!

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for your kind review of Summer Lane Care and Nursing Home! We're thrilled your mum is well cared for and that our staff team and facilities bring you peace of mind.

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Review of
Summer Lane Care & Nursing Home
from Christine N (Daughter of Resident) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience

I can honestly say my mother is getting the best care from reception staff, manager, carers, nurses, laundry staff, cleaners and everyone else I might have left out at Summer Lane. Everyone is cheerful, always smiling and greets the visitors like one of the family. Mum is happy and well cared for and

I know when I leave I do not have to worry. They phone and keep me up to date on her care so I never felt left in the dark. Summer Lane are just the best.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for leaving such a lovely review. We are always pleased when visitors feel part of our Summer Lane family and that you are happy with the care we give to your mum. We are glad you feel that we take the worry away from you, as you know we will contact you immediately should the need arise.

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Review of
Summer Lane Care & Nursing Home
from Allison M (Daughter of Resident) published on 18 December 2024

Submitted via Postal Card • Report

Overall Experience

Lovely care home, brilliant friendly and helpful staff.
Very clean and well maintained, couldn't ask for a better place for a loved one to be. Many thanks.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for you lovely review and we are very glad that you and your mum are happy with Summer Lane and the care she receives. I will pass on your comments to my team.

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Review of
Summer Lane Care & Nursing Home
from Anna B (Sister of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience

My brother has lived here for nearly a year now and he is very happy.
The staff and care provided have been top quality.
He has settled in well because of the support he has been given to adjust to his new environment.
The food/choice is very good and high quality with plenty of choice.
I can

relax knowing my brother is in a safe, happy, clean environment surrounded by wonderful people.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for taking the time to leave a review and for your lovely comments. We are very happy that your brother has settled in well and that it has enabled you to relax in the knowledge that he is happy and well cared for. I will pass on your lovely comments to my staff.

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Review of
Summer Lane Care & Nursing Home
from I W (Son of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

Overall very good.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for your positive feedback! We're so glad to hear you had a great experience. Your support means a lot to us at Summer Lane Care & Nursing Home.

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Review of
Summer Lane Care & Nursing Home
from Amy R (Granddaughter of Resident) published on 11 December 2024

Submitted via Website • Report

Overall Experience

I honestly couldn't wish for my grandmother to be in a better home, the facilities are amazing and they provide everything and more.
The staff are all very friendly, accommodating and very professional.
The home makes everyone feel welcome and they treat the residents with dignity and respect and

the level of care is faultless.
My grandmother is so happy and content and it's a pleasure to visit her there.
The decor of the home is impeccable and the rooms are so comfortable.
The cleanliness of the home is fantastic and the food is all freshly prepared and always looks delicious.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you so much for taking the time to leave such a lovely review. It is extremely important to us that your Grandmother is happy here and you and your family feel she is well cared for and treated with dignity and respect. We are glad you feel the warm welcome when you visit as we feel that relatives and friends should also feel part of our Summer Lane family. I will pass on your lovely comments to my team.

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Review of
Summer Lane Care & Nursing Home
from K A (Daughter of Resident) published on 29 November 2024

Submitted via Postal Card • Report

Overall Experience

The home always smells clean - excellent staff on reception = excellent. Always cheerful and helpful.
Cafe = a very nice feature. Most staff on duty here are chatty and helpful!
The food is excellent.
The care staff are very caring - however, if some had better English that would help! Many are

really excellent at caring.
Activities = not applicable for Mum, but I feel there could be more for many residents. This aspect feels light.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you so much for taking the time to leave a review and for your lovely comments I have passed these on to our team.

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Review of
Summer Lane Care & Nursing Home
from Sarah W (Daughter of Resident) published on 26 September 2024

Submitted via Postal Card • Report

Overall Experience

Whether it was the warm-hearted friendliness of the reception staff that greeted people visiting their loved ones, the kind and efficient care given to my father by the health care team, or the attention given to the cleanliness of the home itself. On the regular upkeep of the gardens situated at the

centre of the home's buildings. Summer Lane provided my dad in the last year of his life with an environment that was safe, caring and comfortable. Here the patient mattered, my dad was not just another sick person- a number on the list. The Summer Lane team treated him as if he were their own and we will always be so thankful to them for that.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you so much for your lovely review and for taking the time to do it. We are very touched by your comments and so happy that you felt Summer Lane was the right place for your dad and hope that we helped you and your family at a very difficult time. Our team here work extremely hard and it's good to know it's appreciated by families, I will certainly pass on your comments to my staff.

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Review of
Summer Lane Care & Nursing Home
from Anne G (Wife of Resident) published on 21 August 2024

Submitted via Website • Report

Overall Experience

My husband has lived in this nursing home for 2 years and has always received the most excellent care.
The nurses and carers treat him with the utmost respect and kindness. We as a family are always welcomed by all members of staff with a smile and a caring attitude.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you so much for taking the time to leave a review. Your lovely comments will be passed on to our staff and we are very glad that you and your family feel welcomed when visiting and that your husband is well cared for and treated with respect and kindness at all times.

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Review of
Summer Lane Care & Nursing Home
from C S (Daughter of Resident) published on 15 August 2024

Submitted via Postal Card • Report

Overall Experience

Summer Lane is modern clean and fresh whilst still giving a welcoming feel.
All staff whether management, admin, care or nursing have a welcoming smile and are ready to answer any questions or concerns.
My mother is unfortunately bedbound but we always see residents relaxing or involved in activities,

both inside and out with constant support by staff.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for your lovely review and that you are happy with the care your mother receives. We are also happy you feel welcomed when you visit as families are as equally important to us.

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Review of
Summer Lane Care & Nursing Home
from Emma C (Daughter of Resident) published on 14 August 2024

Submitted via Website • Report

Overall Experience

Mum has been here on the dementia floor for a little over a year now and is loving it. She is well cared for and comfortable. The staff are friendly and caring but sometimes communication can be an issue, especially when they phone my father, who is slightly deaf and struggles to understand accents

on the phone.
The home itself is so well thought out and the decor and furnishings are lovely. We especially like the cafe downstairs as it gives Mum the feeling she has been 'out'. It has also been a great place for my father to meet the families of other service users and share experiences and support each other.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for your lovely review, I will pass on your comments to my staff. May I suggest that next time you visit please meet with our Deputy who will be more than happy to discuss how to make the communication with your father better going forward. So glad you are all enjoying the coffee shop it has become a lovely meeting place for families and residents.

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Review of
Summer Lane Care & Nursing Home
from Barbara B (Wife of Resident) published on 6 August 2024

Submitted via Postal Card • Report

Overall Experience

Since my husband was taken into care I have seen wonderful care and patience given from the staff. They will always find the time to discuss any worries I may have or will tell who else could help. It took my husband a while to settle but through their understanding and patience, he has at last settled

down. He loves to go into their love cafe and weather permitting likes to go into the garden. Thank you to everyone.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for taking the time to leave a review. The comments were lovely and I will pass these on to my staff, open communication is always the key. It is always good to know our residents and their families enjoy the facilities we have here at Summer Lane.

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Review of
Summer Lane Care & Nursing Home
from Catherine B (Daughter of Resident) published on 31 May 2024

Submitted via Website • Report

Overall Experience

Mum was admitted to the nursing home during covid and remained there until she sadly passed away in May 2024. I can't thank the Summer Lane team enough for their excellent care. Every member of the staff jollied her along and had time to interact with her. Great care and dignity was taken at all times

with her needs. The family were always kept informed of any changes/requirements.
Each visit I made to the home was also a pleasure for me, as I was always greeted by all the staff and had friendly chats. Summer Lane is so beautifully decorated, fresh and clean, bright and sunny. The nursing facilities are second to none and the staff use them professionally.
Mums' later years were made safe and secure, comfortable and fun.
Thank you.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for your lovely comments and how happy you were that your mum was with us and I will pass on your comments to my team. It is always a privilege to be trusted to care for a resident and become part of their 'care' family and pleased that you enjoyed your visits to Summer Lane as well.

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Review of
Summer Lane Care & Nursing Home
from Mike H (Son-in-law of Resident) published on 22 January 2024

Submitted via Website • Report

Overall Experience

The standard of care provided, the general cleanliness and the high degree of finish are most welcome to visitors and relatives. I was very happy to see my mother-in-law provided with such a caring team and pleasant environment.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you so much for taking the time to leave a review; we are very pleased that you are happy with the care that your mother-in-law gets and that you feel our home is a lovely environment to live in.

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Review of
Summer Lane Care & Nursing Home
from Sue B (Niece of Resident) published on 23 November 2023

Submitted via Website • Report

Overall Experience

Wow, what a beautiful home, more like a 5 star hotel than a residential care home. My aunt originally went to Summer Lane for respite at the end of December 2022. Whilst she was there it was made apparent it was no longer safe for her to live at home with her husband due to the deterioration of her

dementia. This was a difficult time for my uncle to see his wife go into a care home. Summer Lane staff gave reassurance, as they not only care for their residents, but also listen to the needs and well-being of the families too.
Due to living in Kent I have only visited Summer Lane a couple of times February and September, each time I was greeted by friendly staff who made me welcome. I found my aunt content and happy. This home is clean, modern light and airy environment with exceptional staff who work very hard to make their clients feel safe calm and happy, as well as dealing with their personal needs, of which can be very different and challenging. I would definitely recommend this home.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you so much for taking the time to leave such a lovely review. I will pass on to my staff your comments and how happy you are with the care your aunt is receiving. It is always a difficult time for families and it is important to us that, when a resident comes in to our care, we make their family part of our family and care for them, as well and support them through what is such a stressful time.

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Review of
Summer Lane Care & Nursing Home
from Peter B (Husband of Resident) published on 21 November 2023

Submitted via Website • Report

Overall Experience

2022 saw my wife admitted to Summer Lane Care Home. We experienced similar things to those of most families in a similar situation.
I visited my wife every day, but acting on advice from my doctor and everyone else close to me, I now visit five times a week.
My wife is safe, content and cared for

by staff who are kind, compassionate and loving. They perform many acts of kindness to the residents every day, which makes them feel loved and wanted and they are always available to family members who have concerns about a loved one.
The management team are always available to help with any issues that remain unresolved. Their motto is 'better to resolve problems as they occur than wait and let them fester'. I hope these words are helpful to others.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for your lovely review, it is always nice to have updates and to know that things are still going well. I will pass on your comments to my staff. I am sure your review will also help other families who are going through similar situations and difficult times.

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Review of
Summer Lane Care & Nursing Home
from M H (Husband of Resident) published on 9 November 2023

Submitted via Postal Card • Report

Overall Experience

Summer Lane has to be the best nursing home. The purpose-built building is light and airy and the exterior is welcoming. All rooms are en-suite and a good size. The whole staff team are friendly and efficient. The furnishings in the lounges are five star hotel quality and the little gardens are a treat.

The cosy cafe is a gem and a real bonus. Visiting times are not restricted. Due to staff shortages, activities are restricted, the present staff work very hard and do a great job, but could do with some help. Visitors are made very welcome.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for taking the time to leave your review for Summer Lane Care and Nursing Home. Your feedback and comments are appreciated and will be shared with the staff team. Best regards.

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Review of
Summer Lane Care & Nursing Home
from Maggie H (Daughter of Resident) published on 8 October 2023

Submitted via Website • Report

Overall Experience

Mum was admitted to the hospital from Summer Lane care home. Her dress and slippers were soaked in urine. Staff at the hospital said the slippers could be rung out, so wet. Pressure sores to bottom ungraded as so bad. The staff told the family mother was on antibiotics by the Doctor. Mar sheets were

supplied from Summer Lane to A&E, no antibiotics were prescribed. Summer Lane said mother was found on the floor at 04.00. How long was my mother on the floor? We want answers! Mother's handbag missing, reported to the staff. Ten days later emailed the home, said report to a higher team and the blanket missing, but still no response. Summer Lane has not made any attempt to contact us to see how my mother is! Safeguarding reports are in place from the hospital.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for leaving a review for Summer Lane, we were disappointed to read these details, this situation is currently subject to an ongoing investigation. Our residents are at the heart of everything we do at Summer Lane and our staff go above and beyond every day to offer the very highest standards of care and support.

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Review of
Summer Lane Care & Nursing Home
from A L (Relative of Resident) published on 20 September 2023

Submitted via Postal Card • Report

Overall Experience

As a family, we reviewer several homes in the area, as soon as we entered Summer Lane we knew it was the one for our uncle. He is very happy and thinks the food is superb and it's like living in a five star hotel! We have found all the staff very helpful and friendly. The home is immaculate and all

patients/clients seem very happy and are always chatty.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you so much for taking the time to leave your lovely review and that Summer Lane was the home for your uncle. It's a pleasure to have him here as part of the Summer Lane family. Your kind words and feedback will be shared with the staff team. Best regards.

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