Country Court in North Somerset | 1 Care Home

Review of
Summer Lane Care & Nursing Home
from Patricia B (Resident) published on 25 July 2025

Submitted via Postal Card • Report

Overall Experience

I have been a permanent resident at Summer Lane Care Home since 2022. In that time I have found the staff here take their duties seriously at all levels. The carers complete their work cheerfully and well. The receptionists are welcoming and answer queries willingly. The catering staff will provide

whatever the residents request within reason. The rooms are cleaned daily to a high standard. Visiting families have the use of the coffee shop and courtyard. Minibus outings are arranged by the activities team. Whatever level of care is needed it is well catered for.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for leaving such a lovely review. We love having you here and are so happy that you feel that everything you and our other residents need is covered to a high standard. I will pass on your kind comments to my staff.

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Review of
Summer Lane Care & Nursing Home
from Pauline W (Friend of Resident) published on 22 July 2025

Submitted via Postal Card • Report

Overall Experience

Friendly and helpful. My friend is well looked after.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for taking the time to leave a review, its always good to know family and friends find our staff friendly and helpful and that your friend is well looked after.

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Review of
Summer Lane Care & Nursing Home
from R W (Husband of Resident) published on 15 July 2025

Submitted via Postal Card • Report

Overall Experience

After visiting various nursing homes in the area my son & myself were told about Summer Lane by a friend. We visited, what a difference. The reception area and receptionist were extremely helpful. We were shown round and what a difference. The care nurses were all enthusiastic about the residence. The

decor in the bedrooms, lounges etc was immaculate. We did not hesitate putting my wife in the care of all concerned. Many Thanks.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for taking the time to leave a lovely review and we know from our conversations that your wife has settled in extremely well and is very happy.

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Review of
Summer Lane Care & Nursing Home
from Peter B (Husband of Resident) published on 30 June 2025

Submitted via Website • Report

Overall Experience

My wife became resident at Summer Lane Care home in late 2022. From the beginning she was treated with care, thought and love helping her to settle quickly to her new life. Carers helped with her personal hygiene without compromising her dignity, ensuring she is dressed in clean clothes and if they

become soiled, to change them in a matter of minutes. The activities co-ordinators are quick to find new things to keep minds and bodies active to enhance the quality of life. The food is good, nutritious and presented well. The nurses provide medical cover in an efficient way but when the alarm goes off, they act with speed, to see none of those under their care are in danger, or if need be, to take action as appropriate. Staff are approachable and would rather resolve issues as they occur than allow them to fester. Regular meetings are held between all parties to report on issues regarding the home, to hear ideas, and clear issues which remain unresolved. A very good home I commend it.

Reply from Linda O'Donovan, Administrator at Summer Lane Care & Nursing Home

Thank you so much for your lovely review and we are very happy that you are pleased with our home and the care your wife is receiving, we are very glad you feel this is the right place for her.

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Review of
Summer Lane Care & Nursing Home
from Michael M (Partner of Resident) published on 26 June 2025

Submitted via Website • Report

Overall Experience

my wife is hear for end of life care the car home look after very well the staff are very kind and helpfull nothing is to much trouble for your staff lots of nice rooms for relitives and friends love all the deckor in every room my wife could not be in a better place

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you so much for your lovely review and we are very happy that you are pleased with our home and the care your wife is receiving, we are very glad you feel this is the right place for her.

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Review of
Summer Lane Care & Nursing Home
from Yvonne P (Widow Widower) published on 25 June 2025

Submitted via Website • Report

Overall Experience

My husband was in Summer Lane for end of life care. It is an amazing place. It is really clean and welcoming. All of the staff are very friendly and kind. The rooms are immaculate. They have en-suite's and really nice furniture in them . The facilities are great including a hair salon and a nail bar.

It was a shame my husband had not gone in earlier, when he was not so ill. You walk in to reception, and it is like a hotel, the receptionists are all really friendly. Then you meet the nurses and the caregivers and they all acknowledge you and make you feel special. The gardens are really pretty. All together this is a really lovely Care home. The manager should be very proud of himself and all of his staff. A pleasure to have been able to visit my husband there , knowing he was being well looked after and cared for. I am so grateful My husband spent his last days there Thank you all

Reply from Linda O'Donovan, Administrator at Summer Lane Care & Nursing Home

Thank you so much for your lovely review and for taking the time to do it. We are very touched by your comments and so happy that you felt Summer Lane was the right place for your husband and hope that we helped you and your family at a very difficult time. Our team here work extremely hard and it's good to know it's appreciated by families, We are all very proud of Summer Lane and I will pass on your wonderful comments to my staff.

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Review of
Summer Lane Care & Nursing Home
from V E (Daughter of Resident) published on 28 May 2025

Submitted via Website • Report

Overall Experience

My Mother had a short period having respite care at the home before she passed away but in that period my family and I would frequently visit Mum in the home
We all were so impressed with the care she received and the home itself. It is a clean peaceful environment with so many lovely areas to sit

to watch tv, chat etc and lovey garden area... a number of places to have quiet time
The meals provided looked very appetising, sadly because of mum's condition she wasn't up to eating very much but what we saw the menu and saw Mum eat a little of the cuisine served, we were very happy with the food provided
The Care Home provided our much loved Mum with the best care and we are truly grateful to all the staff there for their commitment to giving our Mum such sympathetic care

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for your kind review of Summer Lane Care & Nursing Home. We're truly sorry for your loss and are grateful that we could support your mother and your family during her time with us.It means a lot to know you felt the care, environment, and meals were of a high standard, and we'll be sure to share your lovely feedback with the rest of our staff team.

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Review of
Summer Lane Care & Nursing Home
from Christine N (Daughter of Resident) published on 2 May 2025

Submitted via Postal Card • Report

Overall Experience

My mum is end of life and can I just say all the staff from downstairs from reception, carers, tea ladies etc. have been absolutely fantastic. All so helpful and very caring towards myself and my mum. Nothing has been too much trouble. This nursing home deserves a lot of credit.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for your kind review of Summer Lane Care & Nursing Home. We are so pleased to know that our staff team have been caring and supportive to you and your family. I will share your kind words with the rest of the team.

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Review of
Summer Lane Care & Nursing Home
from Tracey L (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

My mother has been in Summer Lane since August 24. She is well looked after, she is treated as an individual and all her care needs are facilitated with dignity and respect. I have no complaints at all. My mum is always happy and chatty clean and tidy. The cleanliness of the home is exceptional and

it always smells nice. Her room is lovely and homely having brought her stuff in from home to make it her room. All the staff are very friendly and nothing is too much trouble for anyone. The reception staff are also very helpful and happy. I love visiting my mum and chatting to staff it's like our extended family. Summer Lane you shine. I will always recommend your home.
And the fine dining experience was absolutely amazing, and would definitely recommend this if they have a special occasion and want to celebrate with a meal with family. I'm happy that my mum is happy and that's what matters. The transition from home to care home was such an impeccable move.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for leaving a review for Summer Lane and your kind recommendation. We are delighted to hear how happy you are with our care, it is our pleasure to care for your mum here at Summer Lane.

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Review of
Summer Lane Care & Nursing Home
from Rachel C (Daughter of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience

Mum was placed at the home initially for respite but is now a permanent resident. It was clear from the very start that she was going to be looked after and her care needs met. All the staff are friendly, caring and empathetic not only to Mum but to the family too. It's peace of mind to know that she

is safe, clean and comfortable. The home provides an excellent environment with clean rooms, smart communal areas and excellent facilities. The care staff are fantastic - however, if some had better English that would help!

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for your kind review of Summer Lane Care and Nursing Home! We're thrilled your mum is well cared for and that our staff team and facilities bring you peace of mind.

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Review of
Summer Lane Care & Nursing Home
from Allison M (Daughter of Resident) published on 18 December 2024

Submitted via Postal Card • Report

Overall Experience

Lovely care home, brilliant friendly and helpful staff.
Very clean and well maintained, couldn't ask for a better place for a loved one to be. Many thanks.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for you lovely review and we are very glad that you and your mum are happy with Summer Lane and the care she receives. I will pass on your comments to my team.

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Review of
Summer Lane Care & Nursing Home
from Anna B (Sister of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience

My brother has lived here for nearly a year now and he is very happy.
The staff and care provided have been top quality.
He has settled in well because of the support he has been given to adjust to his new environment.
The food/choice is very good and high quality with plenty of choice.
I can

relax knowing my brother is in a safe, happy, clean environment surrounded by wonderful people.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for taking the time to leave a review and for your lovely comments. We are very happy that your brother has settled in well and that it has enabled you to relax in the knowledge that he is happy and well cared for. I will pass on your lovely comments to my staff.

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Review of
Summer Lane Care & Nursing Home
from I W (Son of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

Overall very good.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for your positive feedback! We're so glad to hear you had a great experience. Your support means a lot to us at Summer Lane Care & Nursing Home.

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Review of
Summer Lane Care & Nursing Home
from Amy R (Granddaughter of Resident) published on 11 December 2024

Submitted via Website • Report

Overall Experience

I honestly couldn't wish for my grandmother to be in a better home, the facilities are amazing and they provide everything and more.
The staff are all very friendly, accommodating and very professional.
The home makes everyone feel welcome and they treat the residents with dignity and respect and

the level of care is faultless.
My grandmother is so happy and content and it's a pleasure to visit her there.
The decor of the home is impeccable and the rooms are so comfortable.
The cleanliness of the home is fantastic and the food is all freshly prepared and always looks delicious.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you so much for taking the time to leave such a lovely review. It is extremely important to us that your Grandmother is happy here and you and your family feel she is well cared for and treated with dignity and respect. We are glad you feel the warm welcome when you visit as we feel that relatives and friends should also feel part of our Summer Lane family. I will pass on your lovely comments to my team.

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Review of
Summer Lane Care & Nursing Home
from K A (Daughter of Resident) published on 29 November 2024

Submitted via Postal Card • Report

Overall Experience

The home always smells clean - excellent staff on reception = excellent. Always cheerful and helpful.
Cafe = a very nice feature. Most staff on duty here are chatty and helpful!
The food is excellent.
The care staff are very caring - however, if some had better English that would help! Many are

really excellent at caring.
Activities = not applicable for Mum, but I feel there could be more for many residents. This aspect feels light.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you so much for taking the time to leave a review and for your lovely comments I have passed these on to our team.

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Review of
Summer Lane Care & Nursing Home
from Sarah W (Daughter of Resident) published on 26 September 2024

Submitted via Postal Card • Report

Overall Experience

Whether it was the warm-hearted friendliness of the reception staff that greeted people visiting their loved ones, the kind and efficient care given to my father by the health care team, or the attention given to the cleanliness of the home itself. On the regular upkeep of the gardens situated at the

centre of the home's buildings. Summer Lane provided my dad in the last year of his life with an environment that was safe, caring and comfortable. Here the patient mattered, my dad was not just another sick person- a number on the list. The Summer Lane team treated him as if he were their own and we will always be so thankful to them for that.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you so much for your lovely review and for taking the time to do it. We are very touched by your comments and so happy that you felt Summer Lane was the right place for your dad and hope that we helped you and your family at a very difficult time. Our team here work extremely hard and it's good to know it's appreciated by families, I will certainly pass on your comments to my staff.

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Review of
Summer Lane Care & Nursing Home
from Anne G (Wife of Resident) published on 21 August 2024

Submitted via Website • Report

Overall Experience

My husband has lived in this nursing home for 2 years and has always received the most excellent care.
The nurses and carers treat him with the utmost respect and kindness. We as a family are always welcomed by all members of staff with a smile and a caring attitude.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you so much for taking the time to leave a review. Your lovely comments will be passed on to our staff and we are very glad that you and your family feel welcomed when visiting and that your husband is well cared for and treated with respect and kindness at all times.

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Review of
Summer Lane Care & Nursing Home
from C S (Daughter of Resident) published on 15 August 2024

Submitted via Postal Card • Report

Overall Experience

Summer Lane is modern clean and fresh whilst still giving a welcoming feel.
All staff whether management, admin, care or nursing have a welcoming smile and are ready to answer any questions or concerns.
My mother is unfortunately bedbound but we always see residents relaxing or involved in activities,

both inside and out with constant support by staff.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for your lovely review and that you are happy with the care your mother receives. We are also happy you feel welcomed when you visit as families are as equally important to us.

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Review of
Summer Lane Care & Nursing Home
from Emma C (Daughter of Resident) published on 14 August 2024

Submitted via Website • Report

Overall Experience

Mum has been here on the dementia floor for a little over a year now and is loving it. She is well cared for and comfortable. The staff are friendly and caring but sometimes communication can be an issue, especially when they phone my father, who is slightly deaf and struggles to understand accents

on the phone.
The home itself is so well thought out and the decor and furnishings are lovely. We especially like the cafe downstairs as it gives Mum the feeling she has been 'out'. It has also been a great place for my father to meet the families of other service users and share experiences and support each other.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for your lovely review, I will pass on your comments to my staff. May I suggest that next time you visit please meet with our Deputy who will be more than happy to discuss how to make the communication with your father better going forward. So glad you are all enjoying the coffee shop it has become a lovely meeting place for families and residents.

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Review of
Summer Lane Care & Nursing Home
from Barbara B (Wife of Resident) published on 6 August 2024

Submitted via Postal Card • Report

Overall Experience

Since my husband was taken into care I have seen wonderful care and patience given from the staff. They will always find the time to discuss any worries I may have or will tell who else could help. It took my husband a while to settle but through their understanding and patience, he has at last settled

down. He loves to go into their love cafe and weather permitting likes to go into the garden. Thank you to everyone.

Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for taking the time to leave a review. The comments were lovely and I will pass these on to my staff, open communication is always the key. It is always good to know our residents and their families enjoy the facilities we have here at Summer Lane.

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