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Care Home Owned by Country Court in Northamptonshire

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Country Court in Northamptonshire

Only the locations & reviews in Northamptonshire for Country Court are showing below.

View the details of all 49 locations (with 3306 reviews) owned by Country Court

Country Court Locations in Northamptonshire (1)

 - Browse 1 Care Home owned by Country Court in Northamptonshire
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Hermitage House Care Home
Kingfisher Road, Thrapston, Kettering NN14 4GN 
9.6 33 reviews
Hermitage House Care Home, Kettering, Northamptonshire
"It takes a special kind of person to be patient, understanding and genuinely friendly towards elderly people who all have their issues and…"   Read all 33 reviews
  • from £1,700 / week
  • 67 Rooms
Location Type Care Home

Situated in Thrapston, a popular market town in the heart of North Northamptonshire, Hermitage House Care Home is a 67 bed setting offering a luxurious lifestyle for all residents. Purpose-built ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Country Court Reviews in Northamptonshire (33)

9.6

Country Court has a Group Review Score of 9.6 (9.578) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Country Court must have a Review Score.

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Review of

Hermitage House Care Home

from Alana M (Daughter of Resident) published on 10 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very supportive and helpful and have taken very good care of my mother . The food is excellent and plenty of it. The staff are always cheerful and always willing to help, they make time to talk and be with the residents and nothing is too much trouble. The home itself and rooms are spotlessly clean.
Reply from Jessica Grayson, Customer Relations Manager at Hermitage House Care HomeThank you very much for your kind words, these will be shared with our Hermitage House team.
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Review of

Hermitage House Care Home

from L D (Daughter of Resident) published on 10 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
It takes a special kind of person to be patient, understanding and genuinely friendly towards elderly people who all have their issues and idiosyncracies. Everyone at Hermitage House is that special sort of person. The care and kindness is genuine. My mother is settled in a lovely room, enjoys chatting
with the carers who enjoy chatting with her, is always treated with dignity and respect and says that she feels she belongs. Having gone from an independent life living in her own home, to being totally dependent on others, with all the trauma that brings with it, hearing this is such a relief. I know that she is being well looked after. Hermitage House doesn't feel like a care home; the facilities are akin to a five star hotel, the food is excellent and relatives and friends can come and go as they please, making visits a relaxed and special time. It has become something of a second home to me and my family which gives us precious time with our Mum which we might not otherwise have had.
Reply from Jessica Grayson, Customer Relations Manager at Hermitage House Care HomeThank you very much for your kind words. This is very much appreciated. Always welcome anytime.
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Review of

Hermitage House Care Home

from Robert J (Husband of Resident) published on 5 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care home offers consistent peace of mind for my wife and me in terms where she is located in a quiet part of the home and consistent medication which has stabilised her mental health showing she now has a good level of conversational skills.
Reply from Jessica Grayson, Customer Relations Manager at Hermitage House Care HomeThank you very much for your kind words. You are a pleasure to welcome daily at Hermitage House.
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Review of

Hermitage House Care Home

from M E (Husband of Resident) published on 5 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has had excellent care ever since she's been there(August 2024). She had a few ups and downs with her health and everything has been looked after really well I can't say how pleased I am with all the staff and how friendly they are.
Reply from Jessica Grayson, Customer Relations Manager at Hermitage House Care HomeThank you very much for your kind words. You are both most welcome.
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Review of

Hermitage House Care Home

from V B (Wife of Resident) published on 5 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am pleased to take this opportunity to put on record how delighted I am with the care, consideration, empathy and patience the staff afford my husband. David has dementia and has no short term memory. Sadly he can no longer walk and his personal issues must be very hard to manage.
I do appreciate
the fact that I don't have to worry about his welfare. In addition, I find staff polite and open when I call to ask about David's health. The way the staff helped to celebrate his birthday was really lovely. In conclusion, all this high standard of care needs a high standard of management and structure and it is obvious to me that all is in place.
Thanks go to all at Hermitage House Thrapston.
Reply from Jessica Grayson, Customer Relations Manager at Hermitage House Care HomeAt Hermitage House we strive for outstanding. Thank you very much for taking the time to write a lovely review.
It is our pleasure to welcome you anytime.
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Review of

Hermitage House Care Home

from K C (Granddaughter of Resident) published on 3 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My grandmother would not be reaching her 89th birthday without the care she receives from the home. Most of the staff are brilliant, that's very important.
However, the food.
The food is absolutely terrible. The staff agree that's it's unacceptable, most food is brought in ready made, the poor standard
of food means my grandmother often misses meals or has toast or a sandwich. Even eggs at breakfast are not cooked well, it's the simple tasks up to and including main meals. The home has seen a high turnover of "chefs" and in my opinion each one has been as bad or worse than the prior. We have complained multiple times regarding the food but nothing gets done in the long term.
Reply from Jolene Anderson, Home Manager at Hermitage House Care HomeThank you for taking the time to leave a review for Hermitage House. It is our pleasure to care for your Grandmother. We value all feedback and will pass on your comments to our senior team regarding our catering.
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Review of

Hermitage House Care Home

from J E (Daughter of Resident) published on 11 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is fantastic it is more like a hotel than a care home. The residents are well looked after, and they have a daily choice of menu with good quality of food. There are plenty of careers available which are very helpful. I feel comfortable leaving my father here as I know he is well looked
after.
Reply from Jessica Grayson, Customer Relations Manager at Hermitage House Care HomeYour Father is very well Loved here, and enjoy seeing your smiling face when you visit.
Thank you for your kind words, they mean the world to us.
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Review of

Hermitage House Care Home

from Edwina S (Daughter of Resident) published on 29 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home has gone above and beyond looking after my Dad. He spent 5 months at the home and in that time he had nothing but their respect. Sadly he passed last week in the home and the whole team looked after not only Dad but any family member who was visiting him. We can't as a family thank them
enough.
Reply from Jessica Grayson, Customer Relations Manager at Hermitage House Care HomeYour Dad was a remarkable chap and he will be truly missed! He was very much loved by all, you all are. Thank you for your kind words. Please don't be strangers.
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Review of

Hermitage House Care Home

from C M (Daughter of Resident) published on 20 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with my dad's care he loves the staff and all the activities especially carpet balls and bingo and trips to the bowling alley in Kettering. He loves the food and afternoon tea and cake. Hermitage House Care Home is more like a hotel than a care home my dad is very happy here and my sister
and I feel he is looking after well and is kept safe
Reply from Jessica Grayson, Customer Relations Manager at Hermitage House Care HomeYour kind words mean the world to us and we are so pleased to look after Dad. Thank you for taking the time leave a review!
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Review of

Hermitage House Care Home

from T P (Daughter of Resident) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad came in for rest bite. And he really enjoyed himself.
Caring workings. I couldn't have asked for a better place to support him and his needs.
Home was clean and welcoming.
A lot of different things to offer for the users.
And all the help and support there for each individual.
Reply from Jessica Grayson, Customer Relations Manager at Hermitage House Care HomeWe are so very thankful for your kind words. Your Father is such a joy to have here at Hermitage House and we will happily have him stay anytime! Please pop in and see us soon, Kind regards
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Review of

Hermitage House Care Home

from Joanna E (Friend of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a close friend of someone currently living at Hermitage House in Thrapston, I've been deeply impressed every time I visit. The care and attention given by the staff are exceptional, not only professional but genuinely warm and compassionate. The home itself is well maintained. Hermitage House has
created a space where residents can feel secure, respected and comfortable. I can't speak highly enough of the team and enrichment they've created.
Reply from Jessica Grayson, Customer Relations Manager at Hermitage House Care HomeYour words are very kind and we are very grateful for your feedback. You are more than welcome anytime. Best wishes
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Review of

Hermitage House Care Home

from P G (Respite Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff were very good & friendly. Felt I could approach any of them with any issues or questions I had.
Bathroom was very clean, could do with a towel rail & in the room a full-length mirror would have been lovely.
I enjoyed my stay & taking part in the activities, especially the quiz.
I enjoyed
the food, especially the cakes.
Reply from Jessica Grayson, Customer Relations Manager at Hermitage House Care HomeThank you for your feedback, We are pleased you enjoyed your stay and would welcome you back into Hermitage house anytime! Best wishes to you.
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Review of

Hermitage House Care Home

from Lisa M (Daughter of Resident) published on 23 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hermitage House has given us, as a family, true peace of mind that our mum is happy and very well looked after, I personally work within care and can honestly say I've never been to such a beautiful well run home. The staff are amazing, very friendly and efficient, my mum who is at Hermitage House
has already built bonds with the carers, what I like about HH is its transparency, they have nothing to hide, you can turn up whenever you want which is a major green flag! My mum was lonely, confused and depressed before she came to Hermitage House, in the few weeks that she's been there she has blossomed and is like she used to be, she looks amazing and I'm sure it's not only down to the wonderful food they provide! Mum is a very sociable person and there is always something for her to do or activity to join. I went to see her Sunday and she told me she feels 'safe' what more could a family want for their precious mum. Well done everyone at Hermitage House as you are all truly amazing.
Reply from Jessica Grayson, Customer Relations Manager at Hermitage House Care HomeYour very kind words mean so very much to us all at Hermitage House. Your mum is wonderful, always greeting us with a smile and an absolute pleasure to care for. We work extremely hard and are very pleased to hear your mum feels safe. She is very much loved. Kind regards
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Review of

Hermitage House Care Home

from Jean W (Wife of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't fault my husband's stay at Hermitage House. The care given to him was wonderful, the staff were always kind, caring and cheerful, nothing was too much bother. The home was kept immaculate, and the food excellent. I always came away knowing that he was being well cared for and felt supported
in a not very easy time in my life.
Reply from Jessica Grayson, Customer Relations Manager at Hermitage House Care HomeWe are so pleased to have welcomed you both into Hermitage House. Thank you for leaving such kind words. You are always welcome, anytime.
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Review of

Hermitage House Care Home

from Karen B (Daughter of Resident) published on 9 June 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
On three separate occasions, my father was found on the ground floor, not having been integrated into the activities. No staff were around to assist in getting him upstairs. On visiting over two consecutive days, my father was in the same dirty clothes and was unshaven and unwashed, whilst the middle
floor appears to be "where it all happens". No effort was made to get my father upstairs to interact. I feel care was generally poor, and there was no effort upstairs to interact. I feel care was poor generally, and no effort was made to help with personal care. This was brought up during his stay and put on his care plan, but I have received no update! On leaving, his clothes were crammed into his case, and his underclothes were put in his stroller - disgusting. I would not recommend.
Reply from Jolene Anderson, Home Manager at Hermitage House Care HomeWe appreciate your feedback and take your concerns very seriously. Our primary objective is to ensure the safety, well-being, and comfort of our residents. We value transparency and strive to improve our services based on feedback. Please contact our Home Manager directly on 01832 430 084 should you wish to discuss this further.
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Review of

Hermitage House Care Home

from V G (Wife of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband settled happily for his three week stay and benefited greatly from the company of others, both residents and staff. It was a huge relief for the family to see how well he was being cared for when visiting. The fact that he walked more than at home, from his room to the communal areas several
times a day can only have been beneficial.
Reply from Jess Grayson, Customer Relations Manager at Hermitage House Care HomeThank you for your kind feedback! We're so glad to hear that your husband felt comfortable and enjoyed the company of both our residents and staff. It's wonderful to know his increased activity was beneficial and that our care brought peace of mind to your family. Your support means a lot to us!
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Review of

Hermitage House Care Home

from J P (Friend of Resident) published on 13 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The facilities in this care home is second to none. The staff do everything within their power to make life as comfortable as possible for the residents, sometimes going above and beyond. No wish is impossible to achieve and a home-from-home ethos is maintained. I would highly recommend this care home
and the staff within.
Reply from Jessica Grayson, Customer Relations Manager at Hermitage House Care HomeAt Hermitage House, we strive to deliver care to the highest of standards for our residents and will always go above and beyond to ensure a comforting homely environment. Thank you for your very kind words. Absolutely pleasure to care for your loved one.
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Review of

Hermitage House Care Home

from Steve B (Son of Resident) published on 25 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just excellent in every aspect. Genuine care, very clean and welcoming atmosphere. Mum went in with dementia and has regained a healthy weight. She has come out of her shell and socialises thanks to the team.
I suppose the best bit is mum said she’d recommend this hotel to anyone. That says it all.
Reply from Susan Barnes, Home Manager at Hermitage House Care HomeThank you for leaving such a positive review, the team strive towards excellence each and everyday, providing meaningful, caring and compassionate care which highlights the wonderful feedback given. Thank you Susan & Team Hermitage
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Review of

Hermitage House Care Home

from A R (Daughter of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Hermitage House at the end of September 2023. The staff have been so supportive of us as we have adapted to residential care. We are able to treat the home as if it was indeed our home. Having the space to spend time in beautiful surroundings gives us opportunities to be able to enjoy
being together as a family as and when we are able to. As a family, we are so pleased that our Mum is cared for as we want for her as we cannot provide for her needs. Although we have had a few bumps along the way, we continue to be convinced that it is the right place for her.
Reply from Faith Ranson, Marketing Executive at Hermitage House Care HomeThank you for taking the time to leave a review for Hermitage House Care Home. We are so pleased to hear that as a family you have been well supported and have continued to be throughout your journey with us. We are also glad to know that your mum is happy and cared for by our wonderful staff team.
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Review of

Hermitage House Care Home

from R H (Relative of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We contacted Hermitage House when we were at a crisis point with our relative and receiving no support from social care. They immediately took us under their wing and admitted our relative at short notice. Immediately we were put at ease and felt reassured this was the right place to be. The home is
wonderful. Every person we’ve dealt with is so lovely and caring. The whole place has a lovely warm and relaxing feel. The residents look well cared for and happy. Our relative has improved tremendously in her time there.
Everywhere is immaculate, the food looks delicious and the coffee is first-class!
I would have no hesitation to recommend Hermitage House to anyone, in fact, I’d love to be placed here when it’s my time!
Thank you!
Reply from Faith Ranson, Marketing Executive at Hermitage House Care HomeThank you for your review of Hermitage House Care Home. We're thrilled to hear that you and your family have felt well-supported by our staff throughout your journey with us and are happy with our facilities. Your recommendation means a lot to us. I will share your kind words with the rest of the team.
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Awards / Recognitions (24)

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