Care Homes Owned by Runwood Homes Ltd
9.6
Group Review Score
(the average from all locations with a review score)
Runwood Homes Ltd Locations (62)
Highview Lodge
8.8
46 reviews
Cherry Orchard, Gadebridge, Hemel Hempstead HP1 3SD
"We were welcomed and immediately shown to our cousins' room, which was bright, nicely decorated and very clean. He had recently had been…" Read all 46 reviews
Location Type Care Home
High View Lodge is situated in the heart of the community, in Hemel Hempstead. It is located in a quiet residential area with ample parking for visitors and yet nearby to local shops and facilities. Highview Lodge offers you a home from home, all… Read more about Highview Lodge
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 77 Rooms
- from £1,100 / week
Location Type Care Home
The Lodge at Caldwell Grange is a luxury service for residents offering communal areas for relaxation, socialising, and personalisation is encouraged. The Lodge is a superb example of a modern, purpose-built care home for older people. Full social… Read more about The Lodge at Caldwell Grange
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 103 Rooms
- from £1,350 / week
Runwood Homes Ltd Reviews (5594)
9.6
Runwood Homes Ltd has a Group Review Score of 9.6 (9.619) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Runwood Homes Ltd must have a Review Score.
Review of
Ivy Court
from Rachel A (Daughter of Resident) published on 3 February 2026 Submitted via Website • Report
Overall Experience
2.0 out of 5
2.0 out of 5
Both my parents died in Ivy Court last year. The carers were excellent and treated them with genuine care and dignity. I cannot fault the frontline staff at all.
Unfortunately, the same cannot be said for management. A valuable ring belonging to my mum was removed and lost. She had three rings; two
Unfortunately, the same cannot be said for management. A valuable ring belonging to my mum was removed and lost. She had three rings; two
were later found, one was not. At that point Mum was immobile and barely responsive, so she did not remove or lose it herself.
I raised this immediately and was fobbed off until I made it formal. The manager did not speak to me properly, got my name wrong, and referred to a policy we were never shown or given, despite me stating this several times. It was then used in her final response to my complaint. Referring to unissued policies is not a defence, and would not stand up to scrutiny, had there actually been any.
Losing Mum was hard enough. Knowing someone now has her ring, and that management showed no accountability or care, made it far worse.
I raised this immediately and was fobbed off until I made it formal. The manager did not speak to me properly, got my name wrong, and referred to a policy we were never shown or given, despite me stating this several times. It was then used in her final response to my complaint. Referring to unissued policies is not a defence, and would not stand up to scrutiny, had there actually been any.
Losing Mum was hard enough. Knowing someone now has her ring, and that management showed no accountability or care, made it far worse.
Reply from Stacey Dean Dean, Manager at Ivy CourtThank you for your review, we agree that we have a fantastic team here at Ivy Court who go above and beyond to care for our residents. I can't comment further on the concerns you have raised here but I am saddened that you feel this way. I wish you all the best in the future.
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Review of
Woodbury Court
from Jane H (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Mum has been part of the Woodbury Court Family since mid March 2025. I can honestly say that the care, respect & "looking after" Mum receives is excellent. They have taken time to get to know Mum and how she likes things done without being intrusive - just caring, Mum's care, dignity and respect
is the number one priority everyday. The management team are approachable and always make time to listen and address any issue / worry you may have - nothing is too much trouble, especially in relation to Mum.
I'm so grateful to all the team for all they do for Mum everyday - one of the hardest decisions Mum had to make has been made so much easier and very much the right one for Mum.
Thank you all - caring, respectful & dignified 5 star plus every day.
I'm so grateful to all the team for all they do for Mum everyday - one of the hardest decisions Mum had to make has been made so much easier and very much the right one for Mum.
Thank you all - caring, respectful & dignified 5 star plus every day.
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Review of
Carolyne House
from Paul B (Son of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The past year or so could not have been achieved without the help and support of Carolyne House staff for my mother. They have always been open to talk or any care change requirements. I can't thank them enough for my mum's care.
Reply from Avigail Mellish, Manager at Carolyne HouseThank you so much for taking time to give us review, we really appreciate it.
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Review of
Oldfield House
from L F (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum is a resident at this care home. Very happy with the standards of care at Oldfield. The staff here are lovely and friendly. Very friendly atmosphere. All the residents enjoy lots of daily activities. A weekly hairdresser makes all the residents feel amazing. Regular day trips are planned and
there are individual activities customised to each resident. Food always smells lovely. Domestic staff work really hard to deliver a clean and fresh home with each resident's bedroom cleaned daily and regular checks made. Communal areas are kept to a high standard. I would recommend the home to anyone who is looking for somewhere for a loved one.
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Review of
Westwood
from Justine K (Daughter of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
After making the very difficult decision to put mum into full time care due to dementia - we needn't have worried. From the first day she went in in July 2024 to now mum has received the very best care at Westwood. All of the staff are fantastic from management, carers and support staff, caretakers,
chefs: Nothing is too much trouble. We as a family are very grateful for the care she receives. Would highly recommended Westwood! Can't thank all involved enough - brilliant!
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Review of
Carolyne House
from J A (Son of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care and support given to my mother is second to none. She is totally incontinent and unable to move around. Her room is always clean and tidy, and she is always treated with dignity, even when she can become very awkward. Food is always cooked fresh they and if my mother doesn't want what's on
offer, they will put themselves out to make her what she wants. Excellent home where I know she is well cared for.
Reply from Avigail Mellish, Manager at Carolyne HouseThank you so much for taking your time to give us review, we really appreciate it
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Review of
Carolyne House
from T A (Daughter-in-law of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff always put the residents first with their cheerfulness, and nothing is too much for them. Family are always welcomed and informed of any changes to my mother in laws treatment
Reply from Avigail Mellish, Manager at Carolyne HouseThank you so much for taking time to give us a review
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Review of
Caldwell Grange & The Lodge
from Elizabeth S (Wife of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since Michelle has taken over as the new manager she has been very quick to deal with all my concerns and ensuring my husband has the best care possible. She is very approachable and always makes time to listen. Caldwell Grange is now such a happier environment to visit and I feel reassured having my
husband stay here. Well done Michelle keep your good work up. Liz
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Review of
Woodbury Court
from Helen C (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has been here nearly five years and we are so happy. My mum has dementia and the staff understand the condition so well. They know mum well and ensure she is encouraged to attend her favourite events. The staff are friendly and welcoming and meetings for relatives very informative. Mum likes
the food and many cups of tea!!
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Review of
Caldwell Grange & The Lodge
from Michael S (Husband of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I was making arrangement for my wife to be admitted to care home.
The staff showed me around the complex I was impressed with the cleanliness and friendliness of the staff. I have since admitted my wife to their care and she is more old self and I feel a great sense of relief on her surroundings and
The staff showed me around the complex I was impressed with the cleanliness and friendliness of the staff. I have since admitted my wife to their care and she is more old self and I feel a great sense of relief on her surroundings and
the way they staff are treating her.
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Review of
Oldfield House
from Brenda O (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I do not have any issues no issues with the care my mum receives if I do the staff act very quick. What a good care home we chose this one because it was nice and quiet as my mum doesn't like a lot of noise
Reply from Shileen Muusha, Manager at Oldfield HouseOh where do we even start with you? We would like to thank you for all the beautiful decorations you do for us. All our events look amazing because of all your hard work. Thank you so much, for being you, for being there for your mum and for making time for us. With love, Oldfield House Team.
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Review of
Oldfield House
from Craig F (Son of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am very happy with the care provided to my mother in law I really enjoy visiting the home as it is one big family we could not pick no where better! The food always smells delicious and the domestic team always ensure a nice clean bedroom
Reply from Shileen Muusha, Manager at Oldfield HouseThank you so much for your lovely review. Your mother-in-law brings us plenty of smiles. She is a very lovely lady, who appreciates every little thing we do for her. Kindest regards, Oldfield House Team xx.
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Review of
Bramwell Care Home
from Nancy W (Resident) assisted by family/friend published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been in Bramwell for 8 wks, I have slowly settled in and have made a friend which is helpful for my happiness. The staff are all very kind and a lot of staff speak too quickly for me to understand. The home is lovely and clean and a good temperature. The food is very good but the choice of sandwich
fillings is a bit limited, as is the choice of bread; always white sliced - some variation might be nice.
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Review of
Oldfield House
from N M (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has been here for the last 2 years, and the care has been amazing, the staff have always been the best with my mum, especially the Deputy Manager, Chloe. Mum has Alzheimer's and they understand how she is feeling.
Reply from Shileen Muusha, Manager at Oldfield HouseThank you for such a thoughtful review. Very kind indeed. It is always a pleasure to look after your mum. She has built such a beautiful relationship with the staff and other residents. She participates in all activities and she is very happy here. Kindest Regards, Team Oldfield House xx
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Review of
Oldfield House
from Ann M (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
When visiting my father, the atmosphere is always calm and relaxed. The staff are always on hand when needed for all residents and visitors even when they are busy they will make the time. Lots of activities are always provided to keep the residents occupied which is good to break the long days up.
Everywhere is kept so clean and tidy.
Reply from Shileen Muusha, Manager at Oldfield HouseThank you so much for your lovely review. We appreciate your kind words and for recognizing the care, support and dedication of our team. Once again, thank you for trusting us to look after your father. With Love, Oldfield House Team xx.
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Review of
Oldfield House
from Sharon S (Sister of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I find the staff are caring, kind and go above board to help the residents and their families. If you have a little problem it's solved straight away with no fuss. The meals are lovely, the home is over all a five star to me personally.
Reply from Shileen Muusha, Manager at Oldfield HouseWow! This means a lot to us. Thank you so much. It is always a pleasure for us to look after your sister and brother-in-law. They always look so settled and happy, and that is what we are here for. Kindest Regards, All from Oldfield House.
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Review of
Frank Foster House
from Carol R (Wife of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All staff concerned who care for my husband have shown interest, care and kindness at all times for which I am truly grateful, and secure in knowing he is happy and safe.
Reply from Nicolas Kee Mew, Home Manager at Frank Foster HouseThank you for the feedback Carol
I will share with my team
I will share with my team
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Review of
Mulberry Court
from K C (Daughter of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father went into Mulberry Court on emergency respite care, which then became permanent. The staff have worked very hard to understand and cater for his specific needs, we are so grateful. We feel Dad is very well supported in both his medical and personal needs. Dad is very happy and settled in his
environment. He loves food, and he enjoys everything he's given.
As a family who visit often, we are always greeted by the staff with smiles and conversations to fill us in on how he's been.
It was very hard to put Dad into residential care, but we are so pleased and happy with the support that we have received from Mulberry Court.
As a family who visit often, we are always greeted by the staff with smiles and conversations to fill us in on how he's been.
It was very hard to put Dad into residential care, but we are so pleased and happy with the support that we have received from Mulberry Court.
Reply from Marie Zsentko, Home Manager at Mulberry CourtGood morning.
We really appreciate you taking the time to provide us with such lovely feedback
This will be shared with the team
We really appreciate you taking the time to provide us with such lovely feedback
This will be shared with the team
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Review of
Alexandra House
from M G (Grandson of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
It's no wonder Alexandra House has a waiting list. Everything about it is second to none. My nan is so happy here. Every member of staff I have had dealings with are kind and professional no matter what we are discussing. Well done management.
Reply from Monica Dragu, Registered Manager at Alexandra HouseThank you very much for taking the time to share such a king and thoughtful review. We are delighted to hear your nan is happy and feels well supported at Alexandra House. Your positive feedback about our team, facilities and overall care means a great deal to us, and I will be sure to share your comments with the whole staff team.
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Review of
The Grange
from T R (Niece of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I have always been pleased with the staff and well being of aunt when visiting her. The only negative feedback I have is that I feel that the internal/external doors should be automated to allow one person to push a wheelchair through. Also I would like to see ID being warn by the staff or name tags.
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Awards / Recognitions (9)
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