Care Homes Owned by Runwood Homes Ltd

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Runwood Homes Ltd
Runwood is one of the fastest growing companies in the U.K Healthcare sector. As they continue to move forward and grow the company will maintain and build upon the high standards of quality care delivered from highly trained staff teams, whilst remaining flexible to the ever changing face of elderly care in Britain today.

Runwood Homes Ltd Locations (62)

62 Care Homes and Adult Day Care Centres owned by Runwood Homes Ltd
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Humfrey Lodge

Rochelle Close, Thaxted, Great Dunmow CM6 2PX 

9.7 76 reviews
"When arriving initially at Humprey Lodge we appreciated a kind friendly welcome. The staff are all helpful at all times, and are attentive…"   Read all 76 reviews
Location Type Care Home

Humfrey Lodge is set in a rural village location of Thaxted and this quaint village setting has the advantage nearby shops and amenities. It is very much part of the local community. Change is always difficult but staff are there to transform your… Read more about Humfrey Lodge

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 49 Rooms
  • from £1,300 / week
Lower Meadow

187 Drayton Avenue, Stratford-upon-Avon CV37 9LF 

9.7 62 reviews
"Mum is being really well cared for at Lower Meadow. All the staff are lovely, helpful, considerate, empathetic and professional. We…"   Read all 62 reviews
Location Type Care Home

Lower Meadow is a 69 capacity Stratford-upon-Avon care home that takes a versatile and modern approach to personal care needs, adhering to tailored provision and supporting an active and interesting lifestyle. The home is part of family-run, care… Read more about Lower Meadow

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 69 Rooms
  • from £1,350 / week
Jubilee Court Care Home with Nursing

Nabbs Lane, Hucknall, Nottingham NG15 6HB 

9.7 123 reviews
"Walking around Nottingham's Famous Goose Fair on Saturday, The Activity Lady and everyone from Jubilee Court will Know who I refer to D.M,…"   Read all 123 reviews
Location Type Care Home

Jubilee Court Care Home, based in the Hucknall area of Nottingham, is highly suited to the care provision of older people with care needs, including for individuals with a form of dementia and those requiring general nursing. Jubilee Court provides both… Read more about Jubilee Court Care Home with Nursing

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 75 Rooms
  • from £1,250 / week
Oldfield House

Oldfield Lane, Stainforth, Doncaster DN7 5ND 

9.7 48 reviews
"My mum is a resident at this care home. Very happy with the standards of care at Oldfield. The staff here are lovely and friendly. Very…"   Read all 48 reviews
Location Type Care Home

Oldfield House is committed to quality dementia care, making the most of a skilled care team who carry out provision in a person-centred manner. The provider's commitment is to achieve the care that clients deserve, giving loved ones confidence and… Read more about Oldfield House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 34 Rooms
  • from £891 / week
Leawood Manor

Hilton Crescent, West Bridgeford, Nottingham NG2 6HY 

9.7 104 reviews
"I have been made very welcome here by all the staff. My room is comfortable and cleared thoroughly every day. The food is well cooked in…"   Read all 104 reviews
Location Type Care Home

Leawood Manor is a beautiful, 79 bedroomed residential care home in West Bridgford, Nottinghamshire. Leawood Manor combines the skills of professional carers, with a comfortable, homely environment that suits personal needs and promotes independence… Read more about Leawood Manor

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Visual / Hearing Impairment
  • 79 Rooms
  • from £1,200 / week
Loganberry Lodge

79/81 New Farm Road, Stanway, Colchester CO3 0PG 

9.7 143 reviews
"My sister and I would like to say a huge thank you to all the staff who went above and beyond making Christmas lunch on 20/12/25 special…"   Read all 143 reviews
Location Type Care Home

Situated on the outskirts of Colchester in Stanway, Loganberry Lodge has excellent transport links to both the town and nearby amenities. The Home surrounds a beautiful courtyard and many rooms lead onto this. Inside it is beautifully furnished with… Read more about Loganberry Lodge

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 143 Rooms
  • from £1,250 / week
Evelyn May House

Florence Way, Langdon Hills, Basildon SS16 6AJ 

9.7 117 reviews
"I had to find a space for my mother on a short-term basis following discharge from hospital. It was Christmas and very little was…"   Read all 117 reviews
Location Type Care Home

Situated in a quiet residential area Evelyn May House provides sensitive care for people living with dementia. Whilst a modern style building it has a character of its own and staff are trained to ensure that the quality of life within the home is what… Read more about Evelyn May House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 59 Rooms
  • from £1,350 / week
Leatherland Lodge

Darenth Lane, South Ockendon RM15 5LS 

9.6 96 reviews
"The care our dad received while at Leatherland Lodge was outstanding. He had a special connection with all the staff, but two members of…"   Read all 96 reviews
Location Type Care Home

Leatherland Lodge has been purpose-built to provide effective residential and dementia care in a property that is ideal as both a social and living environment. There are forty-eight places available in total, with some scope for temporary respite… Read more about Leatherland Lodge

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 48 Rooms
  • from £1,100 / week
The Grange

69 Southend Road, Wickford SS11 8DX 

9.6 58 reviews
"From the start of 2025 to her passing on 18 June, my mother-in-law received truly outstanding care at The Grange. The care home manager,…"   Read all 58 reviews
Location Type Care Home

The Grange is a beautiful Home situated in Wickford. Just 1 mile from Silvanna Court, where the Alzheimer’s Society hold their meetings to support families and all are welcome. The home offers comfort and security and although rooms are furnished… Read more about The Grange

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 43 Rooms
  • from £1,329 / week
Rowena House

Old Road, Conisbrough, Doncaster DN12 3LX 

9.6 66 reviews
"Mum was admitted to Rowena House with dementia (palliative care), in June 2025. The care, support and expertise of the staff reversed that…"   Read all 66 reviews
Location Type Care Home

Rowena House is committed to a dignified lifestyle for all adults with care needs, making the most of a homely environment and team of skilled individuals. Professionals respect their residents' privacy and keep them informed, understanding that a… Read more about Rowena House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 40 Rooms
  • from £1,035 / week
Blackthorns

21/29 Dooley Road, Halstead CO9 1JW 

9.6 94 reviews
"My brother became a resident for respite care in October. He was very happy with the care he received. His residency became permanent on…"   Read all 94 reviews
Location Type Care Home

Blackthorns is a newly refurbished, 58 bedroom, residential care home in Halstead, north Essex. This spacious home provides expert care for older people, including those living with dementia. All of the bedrooms are beautifully furnished, with 22 benefitting… Read more about Blackthorns

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 62 Rooms
  • from £1,283 / week
Alexandra House

Hamstel Road, Harlow CM20 1BU 

9.6 102 reviews
"It's no wonder Alexandra House has a waiting list. Everything about it is second to none. My nan is so happy here. Every member of staff I…"   Read all 102 reviews
Location Type Care Home

Alexandra House is situated in lovely grounds and next to the Princess Alexandra Hospital in Harlow. This spacious home provides care for older people, older people with dementia and nursing care. All the bedrooms and lounges are beautifully furnished… Read more about Alexandra House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 106 Rooms
  • from £1,300 / week
Mulberry Court

105 Watermead Road, Luton LU3 2TF 

9.6 124 reviews
"My father went into Mulberry Court on emergency respite care, which then became permanent. The staff have worked very hard to understand…"   Read all 124 reviews
Location Type Care Home

Mulberry Court is a new care development from Runwood Homes that has been purposely-designed to provide high-quality dementia care. The home makes a significant contribution to care in the Luton area, with an eighty-three person capacity and the use… Read more about Mulberry Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 84 Rooms
  • from £1,400 / week
Bennett Lodge

Waterson Road, Chadwell St Mary, Grays RM16 4LD 

9.6 62 reviews
"The short time mum has been there so far my sister and I have found staff very helpful & friendly. The carers really involve themselves…"   Read all 62 reviews
Location Type Care Home

Bennett Lodge, situated in Grays, Essex, is a skilled care practice that looks after up to forty-eight elderly people who may have physical frailties or behavioural complications caused by conditions such as dementia. Residents benefit from a private… Read more about Bennett Lodge

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 48 Rooms
  • from £975 / week
The Mill House Nursing Home

Mill Road, Horstead, Norwich NR12 7AT 

9.6 55 reviews
"This was first Christmas mum spent not in her own home so would have been a difficult time for her. The staff in the home have been…"   Read all 55 reviews
Location Type Care Home

The Mill House Nursing Home is originally an old Victorian house adapted to provide accommodation for 46 service users, including its new purpose built wing of 13 beds, on two floors. Both floors are used to accommodate both males and females in a residential… Read more about The Mill House Nursing Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 45 Rooms
  • from £1,230 / week
Elizabeth House

30/56 Benfleet Road, Hadleigh, Benfleet SS7 1QB 

9.5 146 reviews
"Elizabeth House is outstanding. When Mum first arrived she wanted to go home, but then Elizabeth House became her home - a place where she…"   Read all 146 reviews
Location Type Care Home

Elizabeth House is owned by Runwood Homes and specialises in both elderly and dementia care, with a capacity of 108 residents, based in two separate buildings purposely-designed to achieve excellent results. The service has a superb record with regulatory… Read more about Elizabeth House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 109 Rooms
  • from £1,475 / week
Orchard Blythe

Wingfield Road, Coleshill, Birmingham B46 3LL 

9.5 108 reviews
"Friendly and caring staff keep us informed of any concerns or change in mum's health, wellbeing, or behaviour. The premises are kept…"   Read all 108 reviews
Location Type Care Home

Orchard Blythe care home is located in Birmingham and is committed to quality long-term provision, treating all residents as an individual and respecting their privacy and dignity. The home is part of care provider Runwood Homes' expanding range,… Read more about Orchard Blythe

  • Care Provided
  • Long Term/Permanent
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Visual / Hearing Impairment
  • 50 Rooms
  • from £1,050 / week
Rosedale Court

6 Homestead Close, Hockley Road, Rayleigh SS6 8FE 

9.5 98 reviews
"After upsetting experiences at other care homes it was a breath of fresh air when my aunt secured a place at Rosedale. She has complex care…"   Read all 98 reviews
Location Type Care Home

Rosedale Court is located in Rayleigh in Essex the long driveway leads you to tall columns and grand entrance of its award winning design. Whilst providing nursing, dementia and residential care, this is your home. The home underwent a refurbishment… Read more about Rosedale Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 82 Rooms
  • from £1,350 / week
Wisden Court

Wisden Road, Stevenage SG1 5JD 

9.4 100 reviews
"My husband came to Wisden Court last November and he settled very quickly into the home. He is happy and content which makes me feel that…"   Read all 100 reviews
Location Type Care Home

Wisden Court is a purpose-built 54 bedroom care home in Stevenage. This spacious home is comprised of five individual residential suites each with its own lounge, dining room and fully equipped kitchenette. Wisden Court provides expert care for older… Read more about Wisden Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 54 Rooms
  • from £1,544 / week
Bracebridge Court

Friary Road, Atherstone CV9 3AL 

9.4 145 reviews
"Mum moved in to Bracebridge in July and the manager was amazing she made the transition so smoothly for us both ,mum has settled in well…"   Read all 145 reviews
Location Type Care Home

Bracebridge Court is a 2013 addition to the Runwood Homes portfolio, offering a secure and homely environment for personalised care. The home is registered for adults and is part of care provider Runwood Homes' expanding range, which is highly-regarded… Read more about Bracebridge Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 66 Rooms
  • from £1,350 / week
Ivy Court

10 Greenfield Lane, Balby, Doncaster DN4 0PT 

9.3 48 reviews
"The staff are amazing with my mum and all the other residents. The home is very clean and all the staff are always willing to help (nothing…"   Read all 48 reviews
Location Type Care Home

Ivy Court Care Home is a brand new, high quality, residential care and dementia care home in Balby, in the town of Doncaster. The care home, which is set over two spacious floors, presents premium facilities and features, including a beautiful hairdressing… Read more about Ivy Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 72 Rooms
  • from £934 / week
Madelayne Court Care Home

School Lane, Broomfield, Chelmsford CM1 7DR 

9.3 90 reviews
"I have found from day one all the staff to be friendly, helpful and pleasant. The home itself is spotless, always smells fresh. Mother at…"   Read all 90 reviews
Location Type Care Home

Madelayne Court Care Home is situated on the outskirts of Chelmsford. The busy town centre is nearby and so you have a peaceful location and all the amenities of a thriving town. Madelayne has a wonderful friendly atmosphere, with activities that… Read more about Madelayne Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 112 Rooms
  • from £1,375 / week
Braywood Gardens Care Home

Millbrook Drive, Carlton, Nottingham NG4 3SR 

9.3 85 reviews
"As a family, we are delighted with the care Mum receives at Braywood Gardens. Without exception, every one of the team is kind, caring and…"   Read all 85 reviews
Location Type Care Home

Braywood Gardens care home is a 99 bed modern residential, nursing and dementia care home situated in Carlton, Nottingham. This spacious care home provides expert residential, nursing care and dementia care with great facilities for older people,… Read more about Braywood Gardens Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • 99 Rooms
  • from £1,069 / week
Cherry Tree Lodge

1 Gleave Road, Whitnash, Leamington Spa CV31 2JS 

9.3 53 reviews
"Mum has been a resident for a couple of years she's has dementia. From day one my mum felt at home. She used to be a care home manager…"   Read all 53 reviews
Location Type Care Home

Cherry Tree Lodge is a 74 bedroom Whitnash care home, staffed by a team of caring, experienced and professional carers. This spacious home meets long-term care needs with high standards and the promotion of a fulfilling daily lifestyle. The home is… Read more about Cherry Tree Lodge

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 74 Rooms
  • from £1,350 / week
Ashwood

Dickenson Way, New Road, Ware SG12 7BU 

9.2 92 reviews
"My mum has been at ashwood coming up 4 years the staff are amazing and I'm very happy with my mums care The home is very welcoming I feel…"   Read all 92 reviews
Location Type Care Home

Situated in Ware, Ashwood offers a quiet and relaxing atmosphere. Bedrooms are beautifully furnished, some with en-suite toilet facilities and Ashwood also benefits from excellent amenities including comfortable lounges in which residents can socialise,… Read more about Ashwood

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 64 Rooms
  • from £1,475 / week
Liberty House

Goodison Boulevard, Cantley, Doncaster DN4 6EJ 

9.2 47 reviews
"I am writing to tell you how absolutely lovely the staff were to my husband and me on Christmas Day at Liberty House. The atmosphere was…"   Read all 47 reviews
Location Type Care Home

Liberty House is a beautiful and modern care home offering residential, dementia and respite care. The home has 81 furnished, spacious and private en-suite bedrooms in varying colour palettes to choose from. With fantastic facilities and the latest… Read more about Liberty House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 81 Rooms
  • from £1,084 / week
Caldwell Grange & The Lodge

Donnithorne Avenue, Nuneaton CV11 4QJ 

9.2 67 reviews
"Since Michelle has taken over as the new manager she has been very quick to deal with all my concerns and ensuring my husband has the best…"   Read all 67 reviews
Location Type Care Home

Caldwell Grange is a superb example of a modern, purpose built care home for older people. Offering a full spectrum of social care this well-appointed 103 bed residence is delighted to provide specialist provision for those living with dementia or… Read more about Caldwell Grange & The Lodge

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 103 Rooms
  • from £1,350 / week
Brewster House

Oak Road, Heybridge, Maldon CM9 4AX 

9.0 63 reviews
"My mum loves being at Brewster House. Following several falls at her home last year, a month's stay in Hospital along with a dementia…"   Read all 63 reviews
Location Type Care Home

Brewster House is situated in the Heybridge Basin with good transport links to nearby Maldon, Chelmsford and Witham. The accommodation provided is over two floors and the rooms are all single with the exception of one premium double room, this would… Read more about Brewster House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 74 Rooms
  • from £1,350 / week
Four Acres

Archer Close, Studley B80 7HX 

8.9 53 reviews
"From the moment I walked in with my dad, they have treated my dad with such open arms and made him feel like he is at home. The carers have…"   Read all 53 reviews
Location Type Care Home

Four Acres is a newly rebuilt residential care home in Studley, close to Redditch, accepting new residents from 15 October 2018 onward. Four Acres has benefitted from a thoughtful redesign and completed to a high specification. The exceptional facilities… Read more about Four Acres

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 66 Rooms
  • from £1,325 / week
Waterfield House

Grays Close, Hadleigh, Ipswich IP7 6AG 

8.8 61 reviews
"My sister has recently moved in and is enjoying her stay. Staff are great and helpful. She tell me what she been up to in the day with a…"   Read all 61 reviews
Location Type Care Home

Waterfield House is a modern, well-established care home situated in the market town of Hadleigh. Situated in a quiet cul-de-sac, the bright and spacious residence offers professional care for a range of needs including specialist provision for those… Read more about Waterfield House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 76 Rooms
  • from £1,210 / week

Runwood Homes Ltd Reviews (5594)

9.6

Runwood Homes Ltd has a Group Review Score of 9.6 (9.619) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Runwood Homes Ltd must have a Review Score.

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Review of

Ivy Court

from Rachel A (Daughter of Resident) published on 3 February 2026
Submitted via Website • Report
Overall Experience 2.0 out of 5
Both my parents died in Ivy Court last year. The carers were excellent and treated them with genuine care and dignity. I cannot fault the frontline staff at all.
Unfortunately, the same cannot be said for management. A valuable ring belonging to my mum was removed and lost. She had three rings; two
were later found, one was not. At that point Mum was immobile and barely responsive, so she did not remove or lose it herself.
I raised this immediately and was fobbed off until I made it formal. The manager did not speak to me properly, got my name wrong, and referred to a policy we were never shown or given, despite me stating this several times. It was then used in her final response to my complaint. Referring to unissued policies is not a defence, and would not stand up to scrutiny, had there actually been any.
Losing Mum was hard enough. Knowing someone now has her ring, and that management showed no accountability or care, made it far worse.
Reply from Stacey Dean Dean, Manager at Ivy CourtThank you for your review, we agree that we have a fantastic team here at Ivy Court who go above and beyond to care for our residents. I can't comment further on the concerns you have raised here but I am saddened that you feel this way. I wish you all the best in the future.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Woodbury Court

from Jane H (Daughter of Resident) published on 30 January 2026
Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been part of the Woodbury Court Family since mid March 2025. I can honestly say that the care, respect & "looking after" Mum receives is excellent. They have taken time to get to know Mum and how she likes things done without being intrusive - just caring, Mum's care, dignity and respect
is the number one priority everyday. The management team are approachable and always make time to listen and address any issue / worry you may have - nothing is too much trouble, especially in relation to Mum.
I'm so grateful to all the team for all they do for Mum everyday - one of the hardest decisions Mum had to make has been made so much easier and very much the right one for Mum.
Thank you all - caring, respectful & dignified 5 star plus every day.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Carolyne House

from Paul B (Son of Resident) published on 30 January 2026
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The past year or so could not have been achieved without the help and support of Carolyne House staff for my mother. They have always been open to talk or any care change requirements. I can't thank them enough for my mum's care.
Reply from Avigail Mellish, Manager at Carolyne HouseThank you so much for taking time to give us review, we really appreciate it.
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Review of

Oldfield House

from L F (Daughter of Resident) published on 30 January 2026
Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is a resident at this care home. Very happy with the standards of care at Oldfield. The staff here are lovely and friendly. Very friendly atmosphere. All the residents enjoy lots of daily activities. A weekly hairdresser makes all the residents feel amazing. Regular day trips are planned and
there are individual activities customised to each resident. Food always smells lovely. Domestic staff work really hard to deliver a clean and fresh home with each resident's bedroom cleaned daily and regular checks made. Communal areas are kept to a high standard. I would recommend the home to anyone who is looking for somewhere for a loved one.
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Review of

Westwood

from Justine K (Daughter of Resident) published on 30 January 2026
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After making the very difficult decision to put mum into full time care due to dementia - we needn't have worried. From the first day she went in in July 2024 to now mum has received the very best care at Westwood. All of the staff are fantastic from management, carers and support staff, caretakers,
chefs: Nothing is too much trouble. We as a family are very grateful for the care she receives. Would highly recommended Westwood! Can't thank all involved enough - brilliant!
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Review of

Carolyne House

from J A (Son of Resident) published on 30 January 2026
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support given to my mother is second to none. She is totally incontinent and unable to move around. Her room is always clean and tidy, and she is always treated with dignity, even when she can become very awkward. Food is always cooked fresh they and if my mother doesn't want what's on
offer, they will put themselves out to make her what she wants. Excellent home where I know she is well cared for.
Reply from Avigail Mellish, Manager at Carolyne HouseThank you so much for taking your time to give us review, we really appreciate it
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Review of

Carolyne House

from T A (Daughter-in-law of Resident) published on 30 January 2026
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always put the residents first with their cheerfulness, and nothing is too much for them. Family are always welcomed and informed of any changes to my mother in laws treatment
Reply from Avigail Mellish, Manager at Carolyne HouseThank you so much for taking time to give us a review
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Review of

Caldwell Grange & The Lodge

from Elizabeth S (Wife of Resident) published on 30 January 2026
Submitted via Website • Report
Overall Experience 5.0 out of 5
Since Michelle has taken over as the new manager she has been very quick to deal with all my concerns and ensuring my husband has the best care possible. She is very approachable and always makes time to listen. Caldwell Grange is now such a happier environment to visit and I feel reassured having my
husband stay here. Well done Michelle keep your good work up. Liz
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Review of

Woodbury Court

from Helen C (Daughter of Resident) published on 30 January 2026
Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been here nearly five years and we are so happy. My mum has dementia and the staff understand the condition so well. They know mum well and ensure she is encouraged to attend her favourite events. The staff are friendly and welcoming and meetings for relatives very informative. Mum likes
the food and many cups of tea!!
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Review of

Caldwell Grange & The Lodge

from Michael S (Husband of Resident) published on 30 January 2026
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was making arrangement for my wife to be admitted to care home.
The staff showed me around the complex I was impressed with the cleanliness and friendliness of the staff. I have since admitted my wife to their care and she is more old self and I feel a great sense of relief on her surroundings and
the way they staff are treating her.
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Review of

Oldfield House

from Brenda O (Daughter of Resident) published on 30 January 2026
Submitted via Website • Report
Overall Experience 5.0 out of 5
I do not have any issues no issues with the care my mum receives if I do the staff act very quick. What a good care home we chose this one because it was nice and quiet as my mum doesn't like a lot of noise
Reply from Shileen Muusha, Manager at Oldfield HouseOh where do we even start with you? We would like to thank you for all the beautiful decorations you do for us. All our events look amazing because of all your hard work. Thank you so much, for being you, for being there for your mum and for making time for us. With love, Oldfield House Team.
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Review of

Oldfield House

from Craig F (Son of Resident) published on 30 January 2026
Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care provided to my mother in law I really enjoy visiting the home as it is one big family we could not pick no where better! The food always smells delicious and the domestic team always ensure a nice clean bedroom
Reply from Shileen Muusha, Manager at Oldfield HouseThank you so much for your lovely review. Your mother-in-law brings us plenty of smiles. She is a very lovely lady, who appreciates every little thing we do for her. Kindest regards, Oldfield House Team xx.
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Review of

Bramwell Care Home

from Nancy W (Resident) assisted by family/friend published on 30 January 2026
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been in Bramwell for 8 wks, I have slowly settled in and have made a friend which is helpful for my happiness. The staff are all very kind and a lot of staff speak too quickly for me to understand. The home is lovely and clean and a good temperature. The food is very good but the choice of sandwich
fillings is a bit limited, as is the choice of bread; always white sliced - some variation might be nice.
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Review of

Oldfield House

from N M (Daughter of Resident) published on 30 January 2026
Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been here for the last 2 years, and the care has been amazing, the staff have always been the best with my mum, especially the Deputy Manager, Chloe. Mum has Alzheimer's and they understand how she is feeling.
Reply from Shileen Muusha, Manager at Oldfield HouseThank you for such a thoughtful review. Very kind indeed. It is always a pleasure to look after your mum. She has built such a beautiful relationship with the staff and other residents. She participates in all activities and she is very happy here. Kindest Regards, Team Oldfield House xx
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Review of

Oldfield House

from Ann M (Daughter of Resident) published on 30 January 2026
Submitted via Website • Report
Overall Experience 5.0 out of 5
When visiting my father, the atmosphere is always calm and relaxed. The staff are always on hand when needed for all residents and visitors even when they are busy they will make the time. Lots of activities are always provided to keep the residents occupied which is good to break the long days up.
Everywhere is kept so clean and tidy.
Reply from Shileen Muusha, Manager at Oldfield HouseThank you so much for your lovely review. We appreciate your kind words and for recognizing the care, support and dedication of our team. Once again, thank you for trusting us to look after your father. With Love, Oldfield House Team xx.
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Review of

Oldfield House

from Sharon S (Sister of Resident) published on 30 January 2026
Submitted via Website • Report
Overall Experience 5.0 out of 5
I find the staff are caring, kind and go above board to help the residents and their families. If you have a little problem it's solved straight away with no fuss. The meals are lovely, the home is over all a five star to me personally.
Reply from Shileen Muusha, Manager at Oldfield HouseWow! This means a lot to us. Thank you so much. It is always a pleasure for us to look after your sister and brother-in-law. They always look so settled and happy, and that is what we are here for. Kindest Regards, All from Oldfield House.
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Review of

Frank Foster House

from Carol R (Wife of Resident) published on 30 January 2026
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff concerned who care for my husband have shown interest, care and kindness at all times for which I am truly grateful, and secure in knowing he is happy and safe.
Reply from Nicolas Kee Mew, Home Manager at Frank Foster HouseThank you for the feedback Carol
I will share with my team
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Review of

Mulberry Court

from K C (Daughter of Resident) published on 30 January 2026
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father went into Mulberry Court on emergency respite care, which then became permanent. The staff have worked very hard to understand and cater for his specific needs, we are so grateful. We feel Dad is very well supported in both his medical and personal needs. Dad is very happy and settled in his
environment. He loves food, and he enjoys everything he's given.
As a family who visit often, we are always greeted by the staff with smiles and conversations to fill us in on how he's been.
It was very hard to put Dad into residential care, but we are so pleased and happy with the support that we have received from Mulberry Court.
Reply from Marie Zsentko, Home Manager at Mulberry CourtGood morning.
We really appreciate you taking the time to provide us with such lovely feedback
This will be shared with the team
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Review of

Alexandra House

from M G (Grandson of Resident) published on 29 January 2026
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's no wonder Alexandra House has a waiting list. Everything about it is second to none. My nan is so happy here. Every member of staff I have had dealings with are kind and professional no matter what we are discussing. Well done management.
Reply from Monica Dragu, Registered Manager at Alexandra HouseThank you very much for taking the time to share such a king and thoughtful review. We are delighted to hear your nan is happy and feels well supported at Alexandra House. Your positive feedback about our team, facilities and overall care means a great deal to us, and I will be sure to share your comments with the whole staff team.
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Review of

The Grange

from T R (Niece of Resident) published on 29 January 2026
Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always been pleased with the staff and well being of aunt when visiting her. The only negative feedback I have is that I feel that the internal/external doors should be automated to allow one person to push a wheelchair through. Also I would like to see ID being warn by the staff or name tags.
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Awards / Recognitions (9)

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