Care Home Owned by The Bondcare Group in Buckinghamshire
9.2
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Buckinghamshire for The Bondcare Group are showing below.
View the details of all 66 locations (with 2422 reviews) owned by The Bondcare Group
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The Bondcare Group Locations in Buckinghamshire (1)
Hillside Nursing Home
9.6
63 reviews
Ardenham Lane, Bicester Road, Aylesbury HP19 8AB
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Nursing Care
- Younger Adults
- Physical Disability
- Palliative Care
- Acquired Brain Injury
- 68 Rooms
Other Care Groups you may be interested in:
The Bondcare Group Reviews in Buckinghamshire (63)
9.2
The Bondcare Group has a Group Review Score of 9.2 (9.182) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The Bondcare Group must have a Review Score.
Review of
Hillside Nursing Home
from N M (Aunt of Resident) published on 2 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am visiting my nephew who is completely paralysed, I visit him twice a day as he has no one around to check up on him. Each time I come just randomly
The place is one of the most beautiful and stress free places in uk. The care home is so well equipped and the staff are just amazing people. All smiling
The place is one of the most beautiful and stress free places in uk. The care home is so well equipped and the staff are just amazing people. All smiling
all welcoming all gentle and kind.
My nephew loves it in there and he wishes to stay there forever.
I would for sure this place has changed my views about care homes forever, I hope the rest of the care homes would come and visit this place so they can learn how the care homes should.
Thank you so much to the manager and the staff so grateful.
My nephew loves it in there and he wishes to stay there forever.
I would for sure this place has changed my views about care homes forever, I hope the rest of the care homes would come and visit this place so they can learn how the care homes should.
Thank you so much to the manager and the staff so grateful.
Reply from Bilgy Joseph, Home Manager at Hillside Nursing HomeThank you so much for sharing such thoughtful feedback. It means a great deal to all of us. We are glad to know your nephew feels safe and comfortable, and that you have confidence in the care he receives. The team works hard to create a calm, supportive environment, so hearing that this comes through in your experience is incredibly encouraging.
Your comments about the staff, the atmosphere, and the dignity shown to your nephew will be shared with the whole team. They will be proud to know their work makes a real difference.
We truly appreciate you taking the time to write this review. If there is ever anything more we can do to support your nephew or your family, please let us know.
Your comments about the staff, the atmosphere, and the dignity shown to your nephew will be shared with the whole team. They will be proud to know their work makes a real difference.
We truly appreciate you taking the time to write this review. If there is ever anything more we can do to support your nephew or your family, please let us know.
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Review of
Hillside Nursing Home
from Craig W (Son of Resident) published on 26 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I cannot recommend this care home enough. From showing us the rooms available to the very last day when my father sadly passed away they cared for us all not just my father. They made him comfortable and his stay there certainly improved his last weeks of life. I had forgotten how kind people can be
and the staff here are commendable. In particular Andrea showed so much compassion and kindness and helped us through the whole process from start to finish. Thank you from the bottom of our hearts.
Reply from Bilgy Joseph, Home Manager at Hillside Nursing HomeThank you for sharing such a heartfelt message. We are glad we were able to bring comfort to your father and to your family during such a difficult time. I will make sure the team hears your feedback. We will continue to do everything we can to provide the best possible care for every resident we look after.
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Review of
Hillside Nursing Home
from Tanya W (Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been made so welcome by all the staff, they are kind, considerate and can't do enough for me. The food is wonderful. I already think of Hillside as home. I feel very safe, secure and happy to be here, it is a privilege. Being so close to town is also great, and I have all the freedom and independence
I need or could ever want. I would recommend this nursing home to anybody.
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Review of
Hillside Nursing Home
from John N (Brother of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Visiting my brother who was here for a year , I found the staff extremely helpful and friendly.
To have the patience and to work in places like this is more than difficult. The staff and managers were always available to speak to . The manager could not be more helpful. All the staff deserve mentions.
To have the patience and to work in places like this is more than difficult. The staff and managers were always available to speak to . The manager could not be more helpful. All the staff deserve mentions.
Well done Hillside .
Reply from Bilgy Joseph, Home Manager at Hillside Nursing HomeThank you so much for taking the time to leave such a thoughtful review. We are really pleased to hear that your brother and your family felt supported during his stay with us. Your kind words will be shared with the whole team , who will be delighted to know their efforts are appreciated.
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Review of
Hillside Nursing Home
from Sarah S (Daughter of Resident) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All staff are polite, friendly, and very helpful.
Pureed food for Mum is pleasant for her.
Staff on the 1st floor where Mum is resident are attentive and nothing is too much trouble.
The overall experience to date is excellent.
Any issues I have are dealt with quickly and efficiently.
Pureed food for Mum is pleasant for her.
Staff on the 1st floor where Mum is resident are attentive and nothing is too much trouble.
The overall experience to date is excellent.
Any issues I have are dealt with quickly and efficiently.
Reply from Bilgy Joseph, Home Manager at Hillside Nursing HomeThank you so much for your kind and thoughtful feedback. We are delighted to hear that your mum is enjoying her meals and that our staff on the 1st floor have been attentive and supportive. It's our priority to ensure all residents feel comfortable, respected, and well cared for, and it means a great deal to know that your experience reflects that. We truly appreciate your recognition of our team's efforts, and we're always here to address any concerns promptly and compassionately. Thank you again for your trust and for taking the time to share your positive experience.
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Review of
Hillside Nursing Home
from Nigel P (Son of Resident) published on 22 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Fantastic service.
Reply from Bilgy Joseph, Home Manager at Hillside Nursing HomeThank you so much for taking time leave such a wonderful review of Hillside Nursing Home. It is good to hear that you had such a positive experience with us. Your review will be shared with our team, who will be delighted to receive your acknowledgement.
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Review of
Hillside Nursing Home
from C T (Friend of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My friend is going through a very difficult stage and the staff have demonstrated great patience and kindness consistently. Physical care has been exemplary and tolerance of mental difficulties could not be faulted.
Reply from Bilgy Joseph, Home Manager at Hillside Nursing HomeThank you for taking the time to share your kind words. Our team is dedicated to offering compassionate and comprehensive care and it is rewarding to know that their patience, kindness and professionalism have made a positive impact. We will continue to strive to maintain the highest standards of care for your friend.
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Review of
Hillside Nursing Home
from G W (Friend of Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My friend says the way she was looked after + treated was good.
As a friend of the family I thought your versatility was wonderful when extra nights were needed at short notice.
All the staff I met were friendly. It created a nice atmosphere.
As a friend of the family I thought your versatility was wonderful when extra nights were needed at short notice.
All the staff I met were friendly. It created a nice atmosphere.
Reply from Bilgy Joseph, Home Manager at Hillside Nursing HomeThank you for taking time to share your kind words about Hillside Nursing Home. We truly appreciate your feedback and are delighted to hear that your friend received good care and that our team made a positive impression. Our staff are dedicated to providing a friendly and supportive environment, and we're pleased that our versatility and responsiveness met your expectations. If there's anything more we can do for you or your friend, please do not hesitate to reach out.
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Review of
Hillside Nursing Home
from K E (Resident) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I came here from the hospital to Hillside nursing home for rehabilitation as suffered from minor strokes, a minor heart attack, and low oxygen levels due to being overweight. Hillside is an excellent home but needs more staff for activities and sometimes there food is cold.
Reply from Bilgy Joseph, Home Manager at Hillside Nursing HomeThank you for your valuable feedback regarding our services at Hillside Care Home. We appreciate your recognition of our facility as an excellent care home. I understand your concerns regarding staffing levels. Please be assured that we have structured our staffing according to the varying levels of care required by our residents. We continually assess these needs to ensure we are providing the best possible support. We are committed to ensuring that meals are provided hot and freshly prepared for our residents, as we recognize the importance of this aspect of care. Should you have any further suggestions or require additional information, please feel free to reach out.
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Review of
Hillside Nursing Home
from Robin H (Son of Resident) published on 26 February 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother was cared for at Hillside from 2016 until she passed in early December 2024, aged 104. I have nothing but praise and gratitude for the excellent management and leadership, along with the staff on 'Hogarth'. The management and staff were always happy to keep relatives up to date with any issues
and answer any questions we had. I would have no hesitation in recommending the home to any potential future resident and their family.
Reply from Bilgy Joseph, Home Manager at Hillside Nursing HomeThank you for your valuable feedback regarding the care we provided to your mother. We are delighted to hear that you felt we delivered the best possible care during her time with us. Your willingness to recommend our service to others seeking care is greatly appreciated. Thank you again for your kind words.
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Review of
Hillside Nursing Home
from Phil C (Brother of Resident) published on 26 February 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My brother moved into Hillside Nursing Home 4 years ago. For the first 2 1/2 years I was very happy. Though the past 18 months I have seen a change and it saddens me. Attitudes need to change then the high-level care can return.
Reply from Kath Burgoyne, Area Manager at Hillside Nursing HomeThank you for your review. I am sorry you have seen a change at Hillside in the past 18 months. If you would like to email us at feedback@mha.org.uk, we would be happy to receive your comments and take appropriate action.
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Review of
Hillside Nursing Home
from Margaret K (Friend of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our friend is a lifelong Methodist and wanted to move into Hillside Nursing Home. When we visited in September 2024, we were delighted to find that Hillside was light and airy, in great decorative order, newly carpeted and smelled fresh. We were given a tour of the premises and given plenty of information
about the running of the home and the care which our friend could expect.
When our friend moved into Hillside, we found that the management and nursing teams were always available and willing to answer our questions which was a great comfort to us at a very stressful time.
Our friend is now coming to terms with being a resident in a care home and we are grateful for the support he is being given.
When our friend moved into Hillside, we found that the management and nursing teams were always available and willing to answer our questions which was a great comfort to us at a very stressful time.
Our friend is now coming to terms with being a resident in a care home and we are grateful for the support he is being given.
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Review of
Hillside Nursing Home
from Julie T (Sister of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My brother has progressive multiple sclerosis and was living alone in Norfolk with carer visits, the situation was dangerous, he was alone for periods during the day and alone through the night. After an application and tour around Hillside Nursing Home he moved into permanent residence there in September
2024, so he was finally back in Aylesbury! The first few weeks were a bit edgy as he wasn't used to 24 hour care, however, the staff at Hillside are highly trained in making sure residents are made to feel welcome, comfortable and cared for, they build up trust and friendliness. My brother has settled in well and when myself and other family members visit the staff interact with us in every way to make sure he is happy. The care is exceptional, we wouldn't want him to be anywhere else. The building is extremely clean and very well managed, we are looking forward to the warmer months when we can sit with our brother outside on the lovely and colourful wooden veranda and also let him experience the outdoor activities.
Reply from Bilgy Joseph, Home Manager at Hillside Nursing HomeThank you for your valuable feedback. We are pleased to hear that you are satisfied with our service. At Hillside, we strive to provide the best experience for our residents. If there is anything more we can assist you with please do not hesitate to reach out.
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Review of
Hillside Nursing Home
from A S (Mother of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My son has been enjoying regular respite care at Hillside Nursing Home for over 5 years now and I can honestly say that the experience has been a thoroughly positive one in every way. The staff are dedicated, professional and good humoured, treating my son with kindness, love and respect. I am always
super confident to leave him in their care, it feels like family, or better! If ever any issues arise I know I can express them openly and that they will always be dealt with swiftly and professionally. Thank you Hillside and long may our friendship continue.
Reply from Bilgy Joseph, Home Manager at Hillside Nursing HomeWe appreciate your valuable feedback. We are pleased to hear that you feel like part of our family and that we have instilled confidence in you regarding the care of your son. Our commitment to providing the best care for all of our residents remains our priority. Should you need any further support, please do not hesitate to reach out to us.
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Review of
Hillside Nursing Home
from M S (Mother of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Hillside Nursing Home is a very welcoming home, the carers are very friendly and accommodating, and the nurses as well.
Sadly, I can't say the same for the newly appointed manager, she is very dismissive and comes across as non caring.
Sadly, I can't say the same for the newly appointed manager, she is very dismissive and comes across as non caring.
Reply from Kath Burgoyne, Area Manager at Hillside Nursing HomeThank you for your feedback and I am glad to hear that the team are welcoming and accommodating. We are disappointed to hear your views of our newly appointed manager and would be happy to meet with you to explore these concerns.
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Review of
Hillside Nursing Home
from Louise H (Resident) published on 25 July 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Everyone is so kind to me.
Reply from Grainne Wokes, Home Manager at Hillside Nursing HomeThank you for taking the time to complete your review. I am very pleased to hear that everyone treats you well. If you would like to discuss activities or bedroom-related concerns then please do feel free to speak with me about how we can further improve your experience.
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Review of
Hillside Nursing Home
from S F (Respite Resident) published on 24 July 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very good experience. Like it, will be back soon. Thanks again for your hospitality.
Reply from Grainne Wokes, Home Manager at Hillside Nursing HomeThank you so much for your very kind review. It was lovely having you with us for a short break and we would be delighted to have you come and stay with us again. I am pleased to see that the team provided you with a high standard of service. If I can support with anything else then please do not hesitate to contact me.
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Review of
Hillside Nursing Home
from L P (Daughter of Resident) published on 23 July 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We could not be happier with the care our mother is receiving at Hillside. Without exception, be it a member of the cleaning team or someone in a management role, the staff are kind, compassionate and thoughtful and always have a smile and a friendly word. Having a family member in a nursing home can
be a worrying time, but it is such a comfort for us to know that our Mum is safe and so well looked after. We would be confident to recommend Hillside to anyone.
Reply from Grainne Wokes, Home Manager at Hillside Nursing HomeThank you so much for your wonderful review. I am very pleased to hear that you have had a good experience of the Hillside team. It is always a pleasure meeting families and get to know our resident's loved ones. As always if there is anything that we can do to support you all do not hesitate to ask.
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Review of
Hillside Nursing Home
from S W (Friend of Resident) published on 2 August 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The home was chosen for my friend because it had connections with the local Methodist Church, which takes services there and she needed to attend church regularly. I have found all the staff welcoming, approachable and willing to listen to me and have kept me informed about her care and welfare. She
has been well cared for, ensuring her physical and psychological needs have been met. Overall, I have been satisfied with all aspects of the home.
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Review of
Hillside Nursing Home
from L G (Friend of Resident) published on 15 June 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I like Hillside Hillside Nursing Home it is good. Staff I prefer have a chat with care and residents.
Reply from Grainne Wokes, Home Manager at Hillside Nursing HomeThank you for your very helpful feedback. Feedback received assists us with improving our service therefore please do tell us if you think of anything that we can do to enhance the lives of our residents.
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