Care Homes Owned by The Bondcare Group in London

My mother in-law was as happy as she could be under her circumstances at The Fountains Care Home. The staff were very caring to her and she got attached to some members of staff and considered them family. We felt that all her needs were met and she was being cared for in a considered way.

Springfield looks after my relative very well. They stay on top of her complicated medical needs and communicate progress in this area consistently. They involve the family in decisions about care, respond to my relatives' changing needs, adjust food, movement, personal care when needed. Carers engage with her and I believe she has been able to remain stable while a resident. They are also accommodating to family members and visits. I am happy overall with the care she receives.

I am really impressed with the care my relative has received at this care home. He is kept clean the rooms are clean and even though he is not willing to join in the activities they are offered to him daily. I have been impressed by the staff and the constant presence of familiar faces which reassures me as I live some way away. I have previous experience of other homes and can say this one especially the staff are way above previous experiences

Our mum was a resident at The Grange, and our experience was a stressful one. We had concerns about staff performance which were often brushed aside, or staff members were simply moved to another unit rather than the underlying problems being addressed. There was a lack of supervision by nursing staff, which, in our experience, sometimes left carers without adequate oversight and resulted in residents' needs being overlooked. One of the most upsetting incidents occurred following our mum's passing at 7.15 pm on 9th July 26. By 8.00 am the following morning, maintenance staff had already begun redecorating her room, before we had been given the opportunity to collect her personal belongings. We found this deeply distressing and felt that a greater degree of sensitivity, compassion and consideration should have been shown to our family at such a difficult time. We have made a formal complaint however our concerns have been ignored. We would not recommend The Grange to other families.

My father was a resident in the care centre for over 7 years during which period he became increasingly immobile and suffered from dementia. The care home did its very best to care for him and treated him very well. Staff seemed kind and helpful and the facility appeared to be very well run. The care home appears to be a clinical facility vs a cosy home environment but nevertheless I feel my dad was well cared for.

The staff are very good at their jobs. The management are very good at their jobs too. and very polite with the patient's family. The food was good and alway's finish her meal's. Sometimes the tea was not thick enough. We all very happy with staff and management and thank you from Pats daughter's Patsy & Linda & Paul.

My mother went into Ashwood recently after a long time in hospital after a fall at home , she is 98 , and always lived independently. I was recommended to Ashwood by various local people, we have been welcomed and treated amazingly as a whole family. My mother has been made to feel safe and cared for by everyone, the staff are so caring and professional, and we have been able to make her room feel like home. The Manager made the transition from hospital to Ashwood really smooth, she has been great support to me and our wider family reassuring us that we made the right choice for our mothers safety and happiness, Every single staff member of Ashwood are friendly, caring, professional and most of all love their sometimes difficult job and it shows! Thank You will never be enough.

Excellent care and attention from all staff

I was delighted to find my mother-in-laws room was large and had a large window plus a tv. I was happy that my mother-in-law's bed was positioned so that she could see who was entering the room, who was walking in the corridor and she could take in the view from the window. My mother-in-law is much happier here than in her last care home. She told me the staff treat her well and the food is good. She was in a good mood and it would seem she has been taking her medication. This was not always successful in her previous care home

Ever since my Grandmother came to Fern Gardens care home, I have felt at home here. I never feel uncomfortable around the staff they are like 'friends' now. I can come whenever I like, all times are always welcome. I haven't ever got to worry about being here for a certain time. Staff go above and beyond. Carmella who does activities is also amazing especially working alone.

Patient treated with respect and digity. Family supported with information on a regular basis. All staff go above and beyond.

Food is not always particularly appetising and could be improved.

Thank you so much from all the family.

Thanks Gordon

Our overall experience of Alexander Court is one of frustrated acceptance of resourcing. The staff try their level best and we are happy that Mum was safe and cared for. However, no throughcare/follow-up calls from meetings ever happened and the home manager is aloof. We always wondered how much activity Mum was engaged with but her unit carers always tried.

Eight years is a long time, and the fact that Joan has been so happy and well cared for during that time speaks

Our family would like to express our deepest gratitude to Springfield Nursing Home, especially the team on Nightingale Ward, for the exceptional care, compassion and support they gave my Dad, Ron over the past six months.

As Dad's vascular dementia deteriorated, the team showed remarkable patience, kindness and dedication. They worked tirelessly to preserve his dignity, comfort and wellbeing, always treating him with genuine respect and humanity. Their support meant more to Dad and our family than we can express.

Despite the challenges of caring for someone with deteriorating dementia, the team consistently showed empathy and went above and beyond. We will be forever grateful for the care they provided and the support they gave us during such a difficult time.

Had Springfield been closer to Dad's family, we would have been more than happy for him to remain in their care. That speaks volumes about the care Dad received during his stay.

The Carehome (Ashwood Care Centre), has lovely staff, in all departments. The ward staff are very caring + kind, + nothing is too much trouble. Mum is always comfortable + clean, + the food looks lovely + fresh + tasty. Her room is kept clean, + the air is fresh + smells nice. We are very impressed with the Ashwood Care Centre, + happy that Mum is living there.

Joan is not in a position to take advantage of all the activities offered at Fern Gardens, but they look splendid.

So far good experience I visit daily they respect us whenever we need help and the carers are very helpful . Whenever we have any problems the management care and listens to our problems . The care home is very clean and tidy my daughter rooms rooms a little bit change in decorations