The Bondcare Group in West Midlands | 4 Care Homes

Review of
Bromford Lane Care Centre
from Adele O (Daughter-in-law of Resident) published on 22 August 2025

Submitted via Postal Card • Report

Overall Experience

We have entrusted Bromford home for 5 years to care for our mother. I have always found the staff friendly, professional and caring. The staff here don't change often which is great for the residents and also says a lot for the Management Team.

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Review of
Bentley Court
from Nina L (Daughter of Resident) published on 4 July 2025

Submitted via Website • Report

Overall Experience

My father is well looked after at Bentley Court. The staff treat him with respect and patience at all times (not always easy due to his dementia as he can be challenging). He is much happier here than in a previous care home.

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Review of
Bromford Lane Care Centre
from Mick M (Husband of Resident) published on 27 May 2025

Submitted via Postal Card • Report

Overall Experience

My wife has now been in the EAB unit at Bromford Lane Care Home for three weeks. I am very pleased with the care my wife is receiving from all the staff and management. Following her assessment I am hoping that the care home will be in a position of looking after my wife's care which she will require

in the future. Thank you everyone at Bromford Lane.

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Review of
Bentley Court
from Jacqueline B (Friend of Resident) published on 19 May 2025

Submitted via Website • Report

Overall Experience

At Bentley court everyone is very friendly and very approachable at all times. Always happy to chat with you. My friend has only been staying at Bentley Court for a few weeks, but he seems very settled and very happy. Staff are very attentive at all times with him, which is a great reassurance for ourselves.

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Review of
Bentley Court
from A D (Next of Kin) published on 19 May 2025

Submitted via Website • Report

Overall Experience

Since my wife was referred from hospital to Bentley Court for assessment, she has received excellent care and I am so pleased she will be remaining at this care home. Everyone has been so helpful and supportive. The staff are so helpful and dedicated and a credit to the home and its management. From

walking in you get a warm and welcoming vibe, With pleasant management and receptionist.

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Review of
Bromford Lane Care Centre
from R S (Next of Kin) published on 16 May 2025

Submitted via Website • Report

Overall Experience

It was very difficult for all the family, taking to account we are new to this sort of environment.
The staff have been very supportive and helpful.
Many thanks for your the support and advice.
From the all family, we wish all the very best for the nearest future.

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Review of
Bromford Lane Care Centre
from Ariya D (Daughter of Resident) published on 14 April 2025

Submitted via Website • Report

Overall Experience

Thank you to all the Dementia staff Nurses and care staff at Bromford Lane Care Centre for the care provided to my Dad.
Dad stayed in an EAB (enhanced assessment beds) capacity on his journey towards a permanent placement elsewhere nearer his family.
Because of the EAB capacity, Mum had access to

NHS physios approximately three times a week who were fantastic with dad and aided in him rehab from receiving all care in bed to being able to sit out and engage again. I can't thank them enough for that.
Thank you to the EAB manager and the EAB Deputy who went above and beyond, they were always available to help. EAB Deputy Manager would greet with a smile she would give Dad a hug and sit chat to him. It has been a difficult time for Dad and seeing your genuine enthusiasm about each step in his improvement won't be forgotten - thank you.
Thank you to another member of staff (Family Liaison), in particular, for helping us when things weren't running smoothly and for your kindness.

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Review of
Bromford Lane Care Centre
from Alan G (Son of Resident) published on 10 April 2025

Submitted via Website • Report

Overall Experience

My dad was a resident between Dec 24 to Mar 25 on an emergency bed.

During his stay here the staff have been lovely to my dad and treated him with nothing but kindness.

I would like to say a special thank you to " S" and "D" from management for all their guidance and support. This process is

totally new to me and they have been a great help.

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Review of
Bromford Lane Care Centre
from Andrew P (Son of Resident) published on 7 April 2025

Submitted via Website • Report

Overall Experience

I am aware that placing a loved one in to care is an incredible emotional decision so wanted to update that review which i hope gives some comfort to this placing loved ones at BLCH. The care, the catering, the support staff & care workers remain above and beyond excellent. My father has been at the

Home since 5/24 & I personally, & as a family cannot fault the care & respect shown to my father. The daily activities are engaging & appropriate for those suffering with dementia, the staff know my father & the other residents by their names & engage with them in a thoroughly appropriate way, they show great respect to all residents & are supportive & respectful of the family on each visit. From the Home manager to the catering team, care staff, nursing team, facilities team, housekeeping & catering staff ( the food is excellent!! ) I can only give the highest possible rating

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Review of
Bromford Lane Care Centre
from J H (Mother of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience

I am writing to formally raise serious concerns regarding the welfare of residents and the severe lack of staffing at Bromford care home which is resulting in patient neglect and putting lives at risk. The level of care being provided is unacceptable, and I am particularly disturbed by an incident I

witnessed on Mar 7, 2025, that exemplifies the gravity of the situation. Incident on Mar 7, 2025 - Elderly Woman in Critical Condition Due to Neglect. On this date, I was visiting my mother, who is currently residing at your facility for assessment. Residents Left Unattended for Long Periods - Patients who require assistance with mobility, toileting, feeding, and medication administration are often left waiting for unacceptably long times, leading to distress, discomfort, and potential health Medical Emergencies Not Handled Promptly - As evidenced by the incident on Mar 7, even critical situations are not addressed with the urgency they require, putting lives at risk.

Reply from Maggie McCaul, Regional Support Manager at Bromford Lane Care Centre

Thank you for bringing your concerns to our attention. We deeply regret that anyone has a negative experience at Bromford Lane Care Centre. We take your feedback seriously. To assure you, the incident in question was fully investigated, and we ensured that feedback was provided to families involved, as well as to the relevant official bodies. Our review confirmed that all procedures were followed at the time. We take pride in ensuring that residents are safe and well cared for, and we can confidently say that no resident was placed in danger during the event at Bromford Lane Care Centre. As part of our review, we also re-examined the staffing levels, and we found that sufficient staff were present on the unit, as confirmed by our staffing model and checked rotas. Despite the incident, all safety protocols were adhered to, and we are committed to ensuring that this continues going forward.

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Review of
Bentley Court
from V W (Daughter of Resident) published on 18 March 2025

Submitted via Website • Report

Overall Experience

There is a constant warm atmosphere when I visit my Dad, staff are positive, friendly , helpful, caring and sensitive to needs .
It is such a life changing event handing over care to others, this process was made so easy .
Communication is very good either in person or via the phone.
Dad's care

needs are met with dignity and diligence.
This review is regarding the whole time dad has been here.
Activities and entertainment are second to none, always something going on , residents interact happily ..
beautiful to see
There is an ethos that this is their home , residents happily move around, those who are able to.
Continuity of care is paramount to meet the unique needs of individuals this is demonstrated.
This morning I came into dad and he said '
put the kettle on bab ' he really feels at home .
All staff are a credit to this home making it a lovely place
Big shout out to the entertainment team
As a family we couldn't wish for a better service
Thank you

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Review of
Bentley Court
from Sarah R (Niece of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

I am completely bowled over by Bentley Court Care Home and the amazing way my aunt has been welcomed. Staff are kind, caring and extremely hard-working. My aunt loves the meals and has begun participating in all activities offered, much to my relief. She has said that after struggling to live alone,

she now "feels safe" all the time and she is happier now than I have seen her in a long time. Thank you Bentley Court.

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Review of
Bromford Lane Care Centre
from L F (Daughter of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

Thank you to all the nursing and care staff at Bromford Lane Care Centre for the care provided to my mum.
Mum stayed in an EAB (enhanced assessment beds) capacity on her journey towards a permanent placement elsewhere nearer her family. I was initially concerned about this extra step in the process

but I can honestly say that Mum's condition improved significantly during her stay there.
Because of the EAB capacity, Mum had access to NHS physios approximately three times a week who were fantastic with Mum and aided in her rehab from receiving all care in bed to being able to sit out and engage again. I can't thank them enough for that.
Thank you to the managers of the EAB who went above and beyond, providing an appropriate recliner for Mum to make this huge improvement possible. It has been a difficult time for Mum and seeing your genuine enthusiasm about each step in her improvement won't be forgotten - thank you.
Thank you to another member of staff, in particular, for helping us when things weren't running smoothly and for your kindness.

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Review of
Bentley Court
from David T (Husband of Resident) published on 25 October 2024

Submitted via Postal Card • Report

Overall Experience

Bentley Court is an oasis in the middle of the desert. I only have the utmost praise for the management and their brilliant staff. You are made to feel welcome and the amount of care my wife has received, in my opinion, is second to none. Every request is met with a smile and is always acted upon.
Well

done Bentley Court.

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Review of
Bentley Court
from Raymond G (Husband of Resident) published on 23 October 2024

Submitted via Postal Card • Report

Overall Experience

My wife has advanced dementia. I visit her every day. I know if I was not there she would be well looked after.

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Review of
Bromford Lane Care Centre
from J H (Daughter of Resident) published on 12 August 2024

Submitted via Postal Card • Report

Overall Experience

Thank you to Bromford Lane Care Centre, especially the nursing unit for the care they provided to my mum over the last 4 1/2 years that she was with you until she sadly passed away in May. You became Mum's Bromford family when her family couldn't be with her and we knew she was in safe hands. Mum was

happy with you and made friends and it was lovely to watch the videos with her taking part in the activities, especially the sing-alongs. Thank you all for caring.

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Review of
Bentley Court
from Beverley B (Daughter of Resident) published on 5 August 2024

Submitted via Postal Card • Report

Overall Experience

Bentley Court provides a warm and comfortable environment for those living here. Staff appear to be kind and caring and have time to chat to residents.

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Review of
Bentley Court
from Kerry S (Daughter of Resident) published on 2 August 2024

Submitted via Postal Card • Report

Overall Experience

Mom has been in Bentley Court for eight weeks. When she arrived, she was not too well at all, not eating, suffering with delirium. In those short eight weeks, Mom has improved a great deal, she has a good appetite, enjoys most meals, has no more delirium, a massive improvement all round. Staff are friendly

and always there to help. Overall, a lovely home.

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Review of
Bromford Lane Care Centre
from Steven B (Son of Resident) published on 30 July 2024

Submitted via Website • Report

Overall Experience

This is the first time we have ever used a care home so I have nothing to compare it to but our experience has been very positive, it seems the care workers have an incredibly difficult job but they do it with care and compassion and most importantly, with kindness. I have spent over 2 hours there every

evening for the last couple of weeks and in that time, my mom has got a lot better and will be coming home on Thursday. I hope we don't have to use a care home in the future but if we do I would be very happy to use Bromford Lane Care Centre. Thank you to all the staff.

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Review of
Bromford Lane Care Centre
from P C (Mother of Resident) published on 23 July 2024

Submitted via Postal Card • Report

Overall Experience

I am happy with my daughter's care.

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Care Homes Owned by The Bondcare Group in West Midlands

The Bondcare Group Locations in West Midlands (4)

The Bondcare Group Reviews in West Midlands (252)

Bromford Lane Care Centre

Bentley Court

Bromford Lane Care Centre

Bentley Court

Bentley Court

Bromford Lane Care Centre

Bromford Lane Care Centre

Bromford Lane Care Centre

Bromford Lane Care Centre

Bromford Lane Care Centre

Bentley Court

Bentley Court

Bromford Lane Care Centre

Bentley Court

Bentley Court

Bromford Lane Care Centre

Bentley Court

Bentley Court

Bromford Lane Care Centre

Bromford Lane Care Centre

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