Care Home Owned by The Bondcare Group in Ayrshire

brilliant! They are all like family. The food is great. They care not only for residents, they are also caring, thoughtful to all the visitors! We are all treated with undying respect and kindness. My wife has Lewy Body Dementia. She is on the go all the time and she falls down a lot. They are on the spot to her needs! Last Friday she fell down on her spine to where they had to call in the paramedics. I witnessed tremendous team work and dedication to duty where the paramedics got her moving and took her vitals ok. All were concerned for her. I highly recommend this nursing home!

my mum is being cared for.

to time. She sleeps a lot as she is up all night, so when morning comes round she is tired. She enjoys the food, special breakfast time.

now as I know he is safe as I was finding it difficult at home as I got older so I'm happy now with the way things are.

the home in bare feet, when the staff were challenged they would look up from their phones while sitting in the lounge, saying they had been cleaned. Moreover, when asked for more strapping so we could clean his feet, they would say they had to order more and blame the lack of supply on the pharmacy. Together, they also broke the law by not allowing the family into my father's 4 weekly review, stating the family would not understand the medical jargon. Crossgates have lied which also breaches the NMC code of practice. The lack of care my father received from these people is disgraceful. Due to the lack of care, my father is in hospital and it's not great.

member of staff for looking after my uncle.

myself. Keeping me constantly updated on anything important.

to care for our nearest and dearest in their time of need so we don’t have to worry, Crossgates is the place to trust. Alas, my mum has now passed, but during her time there she was well looked after and well thought of and cared for, the staff became my friends and I trusted them implicitly! Do not hesitate in choosing, it will reassure you and give you peace of mind!

Covid times, any incidents have been dealt with efficiently and I have been kept informed.
Overall I am more than satisfied with the care my mother is receiving. Having past experience working within the care sector, I know the difficulties staff can encounter, therefore I fully appreciate their help and support.

basic needs.

including a good entertainment programme including two visits home for special occasions. I am sure his health will continue to improve due to the excellent care and attention he receives.

but they show great patience.
They have a great entertainments team who take them out to regular events and will try and cater for all their needs. They do seem to take people that would otherwise be hospitalised for the rest of their illness. We were so pleased to finally get taken to Crossgates after at least three found they could not cope with Dad not sleeping at nights or the fact that he was a ‘walker’. They prefer ones that sit and sleep and don’t cause disruption but unfortunately for quite a large proportion of vascular dementia sufferers that is just not possible.
They do an excellent job with very challenging people and it is of great comfort to us that Dad is in such good hands .