Care Homes Owned by The Bondcare Group in Ayrshire

Dad looked after so well by all staff at Crossgate Care Home. He enjoyed his outings to Centre Stage & the Transport Museum. He enjoyed food served & always slept well. All staff knew his requirements & care needed. Thank you.

Since I viewed Crossgate Care Home I knew it was the one for my brother. The staff are very caring and brought my brother out of his shell. He feels very secure and happy. I've been in care homes visiting and I find Crossgate more like a hotel and always has a fresh smell. I have been notified any time my brother was unwell and that's when I know it's the vest place for him.

Since my husband has been under the care of the home I have noticed he has calmed down a lot. He seems happier in himself. I would like to thank every member of staff for being so kind and helpful, not just towards my husband but also friends and family who visit him. We do not wish for him to not be at home with us but he has later stage dementia and the relief we feel about how he is being treated. Thank you all.

I want to compliment all staff ie carers, nurses, cleaning, maintenance and management for the running of the care home. How they all give exceptional superb caring and keep their sanity is beyond me! My wife has been there since June 2023. The leadership, attention to detail in the daily caring is brilliant! They are all like family. The food is great. They care not only for residents, they are also caring, thoughtful to all the visitors! We are all treated with undying respect and kindness. My wife has Lewy Body Dementia. She is on the go all the time and she falls down a lot. They are on the spot to her needs! Last Friday she fell down on her spine to where they had to call in the paramedics. I witnessed tremendous team work and dedication to duty where the paramedics got her moving and took her vitals ok. All were concerned for her. I highly recommend this nursing home!

My wife appears content and settled and participates in the daily organised activities. Home always looks clean and tidy and the staff are attentive to her needs. Families are encouraged to attend many of the social activites.

My experience with Crossgates has been horrendous at times! Laundry has a lot to improve on, horrendous service! No care in this service at all! As for trips out, constantly the same residents!! Am constantly complaining about laundry, care taking to put clothes were they belong, missing clothing etc!

I feel my relative is very well cared for by the staff . I think that she's as content & happy as is possible for her to be in her condition. I'm sorry she doesn't join in more of the activities offered because I'm sure she would benefit greatly from them

always been dealt with promptly and satisfactorily so I'm very happy with how my mum is being cared for.

When I enter the care home it's always clean and tidy. A lot of residents due to illness need extra care which they get. Some of the time, older residents are tired so they are asleep in the lounge. A lot of the residents, some of the time need extra assistance, like my wife, to care for her from time to time. She sleeps a lot as she is up all night, so when morning comes round she is tired. She enjoys the food, special breakfast time.

I was a bit worried at first as my husband can be quite moody. He does not like the personal care side of it but I have seen a big improvement as time has gone on. All staff are very good with him so he is a bit easier now. He is always very clean and tidy and room is always spotless. I feel a lot better now as I know he is safe as I was finding it difficult at home as I got older so I'm happy now with the way things are.

I am disgusted and disappointed with the care my father got at Crossgates Care Home. Within two weeks he had two infections one on both feet. Due to my father also having diabetes, having sores on his feet was imperative that they were cleaned and strapped. To my disgust he was constantly walking about the home in bare feet, when the staff were challenged they would look up from their phones while sitting in the lounge, saying they had been cleaned. Moreover, when asked for more strapping so we could clean his feet, they would say they had to order more and blame the lack of supply on the pharmacy. Together, they also broke the law by not allowing the family into my father's 4 weekly review, stating the family would not understand the medical jargon. Crossgates have lied which also breaches the NMC code of practice. The lack of care my father received from these people is disgraceful. Due to the lack of care, my father is in hospital and it's not great.

Crossgate provide excellent care for my dad. It is a great environment, with happy, hard-working staff. Cannot fault the facilities. Activities team are great.

The relevant areas need reconsidering, whoever designed them needs a rethink. The difference between 'good' and 'excellent' is too significant. 'Very good' needs to be included. 95% of the staff are excellent and attentive to residents. The home is well organised.

So thank you to each and every member of staff for looking after my uncle.

My husband was admitted to Crossgate Care Home in February 2020 and Covid erupted. Unfortunately because of Covid, our visits have been restricted but the staff (unfortunately I don't know many by sight because of masks) have been so kind, considerate and supportive not only to my husband but also to myself. Keeping me constantly updated on anything important.

Personally, I would say that Crossgate Care Home is the best care home in Kilmarnock. Truly vocational staff and great service providers. I have no hesitation in recommending them to any prospective, loving family, wishing the best for their family member! In times when we have to work and rely on others to care for our nearest and dearest in their time of need so we don’t have to worry, Crossgates is the place to trust. Alas, my mum has now passed, but during her time there she was well looked after and well thought of and cared for, the staff became my friends and I trusted them implicitly! Do not hesitate in choosing, it will reassure you and give you peace of mind!

Overall I am more than satisfied with the care my mother is receiving. Having past experience working within the care sector, I know the difficulties staff can encounter, therefore I fully appreciate their help and support.

I have had a connection to this care home since 2012. The home has improved over the years, especially with the activities. Some of the staff are exceptionally kind and caring and I cannot praise them highly enough. I feel quite indebted to them for looking after my dad.

My mum was in Crossgate for respite care for six weeks. In that time she was given the wrong medication, medication at the wrong times, her clothes were lost (and still are) and she was wearing other people's clothing, including underwear. The place is filthy, smells badly and the care does not meet basic needs.

Excellent care. Entertainment staff do a great job. Really appreciate the care given to my mum. Staff are friendly. Establishment is always clean. Mum says food is great. Good job guys.