Care Homes Owned by The Bondcare Group in Merseyside

I am overwhelmed at the patience of the staff in sometimes very difficult situations. The care they give is very much appreciated by myself and I cannot thank them enough.

My husband has been a resident at Birch Tree Manor for over a year now although I mis him very much I can't think of a nicer place he could be he is well looked after by all staff .Jenny Linsy Marlon all staff are very kind and look after all his needs The mangeress Jenny is very approachable and helps in any way she can. It will never be home but my husband is happy and that makes me happy to

I cannot fault Birch Tree Manor on their care of my nan and grandad. They treat every resident as an individual with so much love and respect. My nan suffers with dementia and the staff handle nan in a positive way especially when she is having a moment. Grandad moved in here for a few weeks before his passing and the care he received and the relationships he built with the nurses whilst here was beautiful to watch. He always said how lovely the staff were here and how nice the food was - especially the puddings! Leading up to his passing the care we received as his relatives, I won't forget. They softened the hardness of losing a loved one. I am glad they ended up here. The family culture between the staff and the residents is strong, positive and fun.

Although my father was only in Birch Tree Manor for a couple of months, all staff looked after him extremely well and made him feel very comfortable and all showed complete friendship to him and ourselves alike, always coming into his room to talk with us. The rooms are all very pleasant and the home very welcoming to all visitors. We were kept constantly informed of his health progression, something that was reassuring in his final days. A credit to management and staff.

Thankyou.

Cannot thank Jennie and the staff for looking after her for the last six months of her life

My father moved here once his needs could not be met at his previous home. From the beginning the home felt safe, homely and full of love & care for the residents. Absolutely everyone was kind, smiley, friendly & helpful. We were kept in the loop about dad's condition & when he was in that palliative stage we witnessed him being treated with great care & dignity. They also cared for us when we visited as it did become very difficult. We would highly recommend this home, it is wonderful.

My sister has been cared for by the staff at Birch Tree Manor for over 3 years. I cannot fault any of the staff who care for her. They all treat her with such kindness and respect and are so anxious to do everything they can to make her comfortable and happy. All the activities, including trips out, she has enjoyed. Now sadly she needs extra care and everyone is doing their best for her. She couldn't be in better hands. As relatives any queries have been answered immediately. We have no worries about her nursing care or general care. Thank you to everyone at Birch Tree Manor for their dedication.

Moved Dad from another home on 23rd December 2025, due to needing increased care, within an hour of being here, we could see a marked improvement in his overall demeanour, 4 weeks on, despite his Alzheimers he is more like 'my Dad' again. Thanks to all of the lovely care, nursing, and support staff.

We had always promised dad he would be at home but when it became impossible, we had no choice, he needed specialist care. Although dad had the huge upheaval of long hospital stay & initially being placed somewhere that didn't meet his needs the last few months, he was given the most professional care that he needed. From the moment we came to view & met the staff at County Homes Care Home we knew our dad was going to get the care he needed. Seeing how the other residents were & the interaction with all staff was very reassuring. Everywhere was spotless not just clean also tidy and well maintained. All staff in the office, the nurses, the cleaners, the carers, the laundry & the handy man (apologies if I have missed anyone) were so caring with an abundance of patience. They all really did look after dad like he was family. The support and advice my brother and I also received has been invaluable. We have had a very difficult few years and when dad was recently placed at County Court the relief of him being looked after so well was phenomenal. I cannot describe the feeling of relief. Dad passed away at CCH, the care & dignity was outstanding. You are all exceptional people!

Special thanks to the manager for all your support

I honestly can not find fault with County Homes, the manager and the staff without their love, support and care for my dad, I don't know what I would do, every single member of staff I can see genuinely do care and love dad like their own. Nothing is ever too much trouble, Dad can be a handful, but I have never heard any of them raise their voice or anything, they are all so lovely with him & are always there to support me also, which means the world to me! The only thing I would say would be to have more activities for the patients.

Staff friendly nothing to much trouble garden grounds are fantastic mum said she would like to come again for restbite

My sister has lived here as a resident for the last 7 years, the high standard of care that is provided is excellent and I cannot fault the staff team who deal my all my sister's complex care needs on a daily basis. Management team are very approachable and any concerns/issues I have had are acted upon promptly and effectively with a resolution in place, the office door is always open.

My mum has been at Birch Tree Manor since September 2022 having been diagnosed with dementia. She has been treated with dignity and respect by all the staff employed there; be them permanent or agency staff. They all have an excellent relationship with my mum and she always has a good word to say about their attentive nature towards her. The care she is given is exemplary from the cleaner to the senior nurses right up to the manager. I believe the home could do with a light makeover; my mum's room needs a lick of paint and the food can sometimes be a little repetitive; it's the people there that make the difference. They are courteous towards visiting family members and go out of their way to include us in activities. It really is like one big family. I am more than happy to recommend Birch Tree Manor.

My mother's experience at Birch Tree Manor was dreadful: despite labelling all her clothes more than half of them went missing never to be seen again - brand new clothes from a quality high street store and quite expensive. She also had the remote control for her TV taken and a canvas of our family which I don't have the photo for now. She went from being a size 10 to a size 18 in 6 months and always had sweets and treats in her room which she never ate when she was still at home. Before she left, the armchair vanished from her room so she had to sit on the bed. I felt she was a quiet resident and as a result she was ignored a lot of the time. Obviously we have now moved her.

I cannot recommend Birch Tree Manor highly enough. My amazing cousin lived at Birch Tree Manor for the last 2 plus years until his untimely death. The care, attention and dedication we all received was second to none and the staff became our second family. So much so that we still intend to visit and take part in activities and events to support staff and residents. The staff and management are truly dedicated to all residents and do so much for them, they are unique and bonded and whatever they are paid, they should get more!!From the Chef, the Handyperson, one member of staff in the office, right up to the amazing management team, I cannot praise and thank them enough for all they did for my beloved cousin. I'm truly grateful to everyone for all their love, care and attention shown to us all as a family. Residents there are very fortunate to be in Birch Tree's care.

My mum has been in Birch Tree Manor since April. The home has made such a huge difference to her, she's so happy and settled and she loves all the care staff. For me and my brother, it has given us peace of mind knowing all her needs are met. I can't thank all the staff enough for the support and love they give to my mum and how she is treated so well. I've not had any experience with care homes before so I was a bit wary, but I am so happy we chose Birch Tree it's exceptional.

My partner was diagnosed with frontotemporal dementia and went straight from hospital to Birch Tree Manor, in hospital she had stopped eating and was being fed through a PEG tube, after a short period of adjustment she started eating again and regained weight. She settled in well and we could see that she was a lot more calm and happier. All the staff have been absolutely brilliant and it is through their help and efforts that my partner has improved. I cannot thank everyone enough for their kind, caring and professional help and service to my partner and also the support, advice and counselling to myself. Both the manager and assistant manager are very approachable, helpful and have answered any questions I have in a full and honest manner. The home has gone out of its way to make my partner's, stay as comfortable as possible, her room has been fully decorated with new blinds and extra safety equipment. In my opinion, Birch Tree Manor has and continues to go above and beyond.

5) Lounge area needs a refurb.