Care Homes Owned by The Bondcare Group in Merseyside

My father moved here once his needs could not be met at his previous home. From the beginning the home felt safe, homely and full of love & care for the residents. Absolutely everyone was kind, smiley, friendly & helpful. We were kept in the loop about dad's condition & when he was in that palliative stage we witnessed him being treated with great care & dignity. They also cared for us when we visited as it did become very difficult. We would highly recommend this home, it is wonderful.

My sister has been cared for by the staff at Birch Tree Manor for over 3 years. I cannot fault any of the staff who care for her. They all treat her with such kindness and respect and are so anxious to do everything they can to make her comfortable and happy. All the activities, including trips out, she has enjoyed. Now sadly she needs extra care and everyone is doing their best for her. She couldn't be in better hands. As relatives any queries have been answered immediately. We have no worries about her nursing care or general care. Thank you to everyone at Birch Tree Manor for their dedication.

Moved Dad from another home on 23rd December 2025, due to needing increased care, within an hour of being here, we could see a marked improvement in his overall demeanour, 4 weeks on, despite his Alzheimers he is more like 'my Dad' again. Thanks to all of the lovely care, nursing, and support staff.

We had always promised dad he would be at home but when it became impossible, we had no choice, he needed specialist care. Although dad had the huge upheaval of long hospital stay & initially being placed somewhere that didn't meet his needs the last few months, he was given the most professional care that he needed. From the moment we came to view & met the staff at County Homes Care Home we knew our dad was going to get the care he needed. Seeing how the other residents were & the interaction with all staff was very reassuring. Everywhere was spotless not just clean also tidy and well maintained. All staff in the office, the nurses, the cleaners, the carers, the laundry & the handy man (apologies if I have missed anyone) were so caring with an abundance of patience. They all really did look after dad like he was family. The support and advice my brother and I also received has been invaluable. We have had a very difficult few years and when dad was recently placed at County Court the relief of him being looked after so well was phenomenal. I cannot describe the feeling of relief. Dad passed away at CCH, the care & dignity was outstanding. You are all exceptional people!

Special thanks to the manager for all your support

I honestly can not find fault with County Homes, the manager and the staff without their love, support and care for my dad, I don't know what I would do, every single member of staff I can see genuinely do care and love dad like their own. Nothing is ever too much trouble, Dad can be a handful, but I have never heard any of them raise their voice or anything, they are all so lovely with him & are always there to support me also, which means the world to me! The only thing I would say would be to have more activities for the patients.

Staff friendly nothing to much trouble garden grounds are fantastic mum said she would like to come again for restbite

My sister has lived here as a resident for the last 7 years, the high standard of care that is provided is excellent and I cannot fault the staff team who deal my all my sister's complex care needs on a daily basis. Management team are very approachable and any concerns/issues I have had are acted upon promptly and effectively with a resolution in place, the office door is always open.

My mum has been at Birch Tree Manor since September 2022 having been diagnosed with dementia. She has been treated with dignity and respect by all the staff employed there; be them permanent or agency staff. They all have an excellent relationship with my mum and she always has a good word to say about their attentive nature towards her. The care she is given is exemplary from the cleaner to the senior nurses right up to the manager. I believe the home could do with a light makeover; my mum's room needs a lick of paint and the food can sometimes be a little repetitive; it's the people there that make the difference. They are courteous towards visiting family members and go out of their way to include us in activities. It really is like one big family. I am more than happy to recommend Birch Tree Manor.

My mother's experience at Birch Tree Manor was dreadful: despite labelling all her clothes more than half of them went missing never to be seen again - brand new clothes from a quality high street store and quite expensive. She also had the remote control for her TV taken and a canvas of our family which I don't have the photo for now. She went from being a size 10 to a size 18 in 6 months and always had sweets and treats in her room which she never ate when she was still at home. Before she left, the armchair vanished from her room so she had to sit on the bed. I felt she was a quiet resident and as a result she was ignored a lot of the time. Obviously we have now moved her.

I cannot recommend Birch Tree Manor highly enough. My amazing cousin lived at Birch Tree Manor for the last 2 plus years until his untimely death. The care, attention and dedication we all received was second to none and the staff became our second family. So much so that we still intend to visit and take part in activities and events to support staff and residents. The staff and management are truly dedicated to all residents and do so much for them, they are unique and bonded and whatever they are paid, they should get more!!From the Chef, the Handyperson, one member of staff in the office, right up to the amazing management team, I cannot praise and thank them enough for all they did for my beloved cousin. I'm truly grateful to everyone for all their love, care and attention shown to us all as a family. Residents there are very fortunate to be in Birch Tree's care.

My mum has been in Birch Tree Manor since April. The home has made such a huge difference to her, she's so happy and settled and she loves all the care staff. For me and my brother, it has given us peace of mind knowing all her needs are met. I can't thank all the staff enough for the support and love they give to my mum and how she is treated so well. I've not had any experience with care homes before so I was a bit wary, but I am so happy we chose Birch Tree it's exceptional.

My partner was diagnosed with frontotemporal dementia and went straight from hospital to Birch Tree Manor, in hospital she had stopped eating and was being fed through a PEG tube, after a short period of adjustment she started eating again and regained weight. She settled in well and we could see that she was a lot more calm and happier. All the staff have been absolutely brilliant and it is through their help and efforts that my partner has improved. I cannot thank everyone enough for their kind, caring and professional help and service to my partner and also the support, advice and counselling to myself. Both the manager and assistant manager are very approachable, helpful and have answered any questions I have in a full and honest manner. The home has gone out of its way to make my partner's, stay as comfortable as possible, her room has been fully decorated with new blinds and extra safety equipment. In my opinion, Birch Tree Manor has and continues to go above and beyond.

5) Lounge area needs a refurb.

Amazed by the support and encouragement that my mother-in-law has received since moving into this care home, everyone says, don't place me in a 24-hour care home setting. They feel it will take their life away, my mother-in-law's life has been extended, highly improved, she was so sad, so confused, so lonely at home, this has all changed, she has been encouraged to eat, which she was not doing, she would have died without their support, above all, she's happy. 24-hour care in the correct environment, with people who care, is not the end of life people envisage. My mother-in-law is cared for as myself and her family would wish, she is end of life but aren't we all. It's great she's cared for, the staff appear efficient, it is what we would wish. Thanks Birch Tree Manor.

Transferred my hubby to Birch Tree Manor after a bad experience at a different home. Since he's been at Birch Tree his overall health and well-being have improved 100% the care he gets is second to none the Manager and the rest of her staff are absolutely amazing they have different activities every day the residents are looked after to a very high standard

The staff that I have met are caring concerned patient and attentive. They listen to relatives when discussing the needs of their loved ones. I feel confident that my brother is in safe hands and am happy knowing that the staff will notify us of anything that requires attention regarding his care if we need to be informed.

What an amazing home - all care homes should aspire to this standard. Superb!

I'm very happy with the care at County Home Care Home.

My husband has Alzheimer's. It was very hard for me to admit that I could no longer cope with him at home. Placing him in care was really upsetting. He moved into York at County Homes in January. A staff member handled his arrival with great care and sensitivity, making him welcome and settling him in comfortably. She kept me informed how he was doing while he settled in. When I visited him for the first time, he appeared so relaxed and happy it was like a miracle. All my fears and the terrible stories you hear about care homes were forgotten. The agitation he showed constantly at home seemed almost gone. All the staff I have met so far seem friendly and caring and happy to see me and to help in any way. The different security codes for 3 doors to get out convinced me that he was secure and safe. The most important thing of all, thanks to the great efforts of the team is that he looks happy again. Thank you all.