The Bondcare Group in Durham | 6 Care Homes

Review of
Redworth House Care Home
from David H (Wife of Resident) published on 18 August 2025

Submitted via Website • Report

Overall Experience

My wife was at Redworth House for palliative care. When she first arrived we had problems some down to me and some to them but all my concerns were quickly address. After this shaky start the care she received was excellent from all the staff. My wife was treated with dignity and respect at all times,

the food I can not comment on as she would only eat ice cream by then but they did try. She passed away after 3 weeks and was prepared for next stage of her journey by them. Thank you all at Redworth House.

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Review of
Brancepeth Court
from Sarah H (Granddaughter of Resident) published on 11 July 2025

Submitted via Postal Card • Report

Overall Experience

Willington Care Village - Brancepeth Court - the place where nothing is too much trouble for the staff. All residents are well cared for always happy.
The care my Grandma has received here has been above and beyond. there isnt one thing I canfault. Since coming here she is brighter and happy.

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Review of
Redworth House Care Home
from A G (Wife of Resident) published on 1 July 2025

Submitted via Postal Card • Report

Overall Experience

My husband was in Redworth Care Home for 17 months. I only have words of empathy support caring understanding and respect shown towards him by all the staff. They always made him feel comfortable and reassured him in times when needed. He always felt safe and spoke highly of the staff as I, his wife,

did too. I thank them so much for taking good care of him for me I will never forget all of the staff.

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Review of
Brancepeth Court
from Jeanette W (Respite Resident) published on 6 June 2025

Submitted via Postal Card • Report

Overall Experience

The care I received while I was in Brancepeth Court, Willington was absolutely first-class. Every member of staff treated me with care and respect. The food was excellent.

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Review of
Brancepeth Court
from Dawn P (Daughter of Resident) published on 6 June 2025

Submitted via Postal Card • Report

Overall Experience

The care that all the staff gave my mother was absolutely brilliant. The staff were all supportive, professional, polite and friendly. They allowed my whole family to relax as we knew they were taking care of her. She was in extreme pain and distraught when she just arrived from hospital but within

an hour she was relaxed and comfortable. The food is of excellent quality. Overall amazing service!!

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Review of
Brancepeth Court
from M M (Resident) published on 23 May 2025

Submitted via Website • Report

Overall Experience

Two staff members in particular are, amazing care manageress they keep everybody that works for the home up to date with training...exceptional in there field, they treat residents that are young as equal to people who are more stable in health, which promotes independence.
Without the help of brancepeth

court I would be not look after myself as much as I am

Reply from Natalie, Care Manager at Brancepeth Court

Thank you so much for your lovely words! I will make sure to pass them on to the staff team who do their best for everyone!

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Review of
Lumley Court
from L P (Daughter of Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience

To all the Lumley Court care staff and nurse, thank you for looking after my mum while she was with you. She had many happy moments with you enjoying the company of other residents, sociable meal times and the activities. Thank you for all the times the staff allowed me to talk to my mum down the phone

even at the very end. All these memories are treasured memories for me her daughter and the extended family. Also thank you for being so welcoming to us when we visited as a family on the several occasions we came with my husband and my family and our dog we are grateful for the perfect level of communication we have received while she was in Lumley court. The family will appreciate your dedication to your duties for the rest of our lives.

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Review of
Redworth House Care Home
from Fiona E (Daughter of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

Oh my goodness, this place and it's staff are amazing. So patient and caring, and absolutely brilliant with my mum during her stay. We never thought that mum would get better, but the care and dedication of the amazing team on the IC unit has worked wonders, we will always be grateful to you all.

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Review of
Redworth House Care Home
from Linda C (Sister of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

My sister is currently in Redworth House Care Home for respite. The care home is clean, modern, lovely and warm for the residents. I found the staff very warm and friendly. She has her own room with a TV and a nice view from her window where she can people-watch.

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Review of
Brancepeth Court
from David W (Husband of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

My wife arrived at Brancepeth Court towards the end of November 2024, I'm impressed with the standard of the home and level of care that she receives, following a major stroke last year.
As a daily visitor, I find the home has a warm and welcoming environment. The carers and nurses always have a smile

on their face and this is reflected in their care towards the residents. They are a credit to their profession.
A lot of effort was put in to make the home festive for the Christmas period, including the staff who entered fully into the spirit of Christmas. An excellent dinner was served up for Christmas Day and all the residents received presents from the home.
The activities staff work very hard and provide a varied selection of activities, especially in the run-up to Christmas. The kitchen staff also work hard to provide delicious, home-cooked meals and varied snacks.
I find the environment of Brancepeth has contributed to my wife's speech recovery which had previously lapsed. Now that my wife is a resident here, I'm confident her health and well-being will continue to improve.

Reply from Karen, Home Manager at Brancepeth Court

Thank you for your kind words which I have shared with the entire team! It is our privilege to care for your wife at Brancepeth Court and it's always a pleasure to see you when you visit.

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Review of
Brancepeth Court
from Peter G (Husband of Resident) published on 23 December 2024

Submitted via Postal Card • Report

Overall Experience

From the very first 10 minutes I was in the home, I knew this was where my wife was going to be cared for. I met a team leader and a nurse and their professionalism and support meant I didn't need to see the room. I decided there and then that this is where I wanted my wife to be. My decision to have

my wife cared for at Brancepeth Court was proved correct straight away. The whole team, from carers, nurses, cleaners, cooks and management, deserve praise for their love, care, professionalism and dedication to their clients. A massive well done to them all.

Reply from Karen, Home Manager at Brancepeth Court

Thank you, Peter, for your lovely words which I have passed on to the whole team. It was a pleasure to have your wife with us.

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Review of
Brancepeth Court
from E W (Respite Resident) published on 12 November 2024

Submitted via Website • Report

Overall Experience

Being a younger resident I was dreading my time in respite and a time to heal in bed as I thought I would be stuck in my room with my broken leg watching a television. Luckily for me, the staff encouraged me to spend time mixing with the other residents during activities and meal times which helped

break barriers between us and really helped me settle in.
The staff from cleaners, handymen, carers, cooks and domestic all have a polite and courteous manner and are always trying to assist you as best they can.
Compared to other care homes I have stayed in Brancepeth has excelled in their activities provision they really try to think outside the box at times which can be seen by the website and displays.
When it came to meal and snack times there was always a choice of homemade meals available which were delicious.
This by far has been my most comfortable care home experience I would definitely recommend Brancepeth to anyone who is looking for an exceptional care home.

Reply from Jacob Bordon, TBC at Brancepeth Court

Thank you so much for your kind words! It was truly a pleasure having you with us, and we're delighted to hear you enjoyed your time here. Please know that you're always welcome to stop by for a visit anytime.

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Review of
Lumley Court
from Norma W (Daughter of Resident) published on 27 September 2024

Submitted via Postal Card • Report

Overall Experience

On the day I found out my lovely mum had to go into residential care I was heartbroken. All my fears and tears subsided as I got to know the staff at Lumley Court. Mum has a lovely room with her own possessions around her. Mum has always taken a pride in her appearance and the staff make sure her nails

are painted and her outfits are colour-matched. She is always clean and tidy. Nothing is too much trouble for any of the staff at Lumley Court and our concerns are listened to and dealt with quickly. The staff are kind, amazing and very supportive. They can lighten the mood with a laugh and a smile.

Reply from Bethany Morrow, Care Manager at Lumley Court

Good afternoon Norma, I would just like to thank you for your kind words and for taking the time to complete a care home review. I will pass your compliments on to the team.

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Review of
Brancepeth Court
from S G (Daughter of Resident) published on 23 September 2024

Submitted via Postal Card • Report

Overall Experience

The staff, from carers, activities coordinators, cleaners and catering have all been polite, approachable and helpful.
They go the extra mile and try to involve all service users, the activities are always varied - keep up the good work ladies.
There is one exceptional carer who treats my mum with

the utmost respect.
I think all staff go above and beyond.

Reply from Karen, Manager at Brancepeth Court

Thank you so much for your lovely review - we truly love having your mum with us! I will pass your words on to the whole team who go above and beyond.

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Review of
Richmond Court
from P S (Son of Resident) published on 18 September 2024

Submitted via Website • Report

Overall Experience

My father spent three and a half years at Richmond Court, where throughout his residency all the staff proved very attentive, patient and respectful and would go out of their way to ensure my father was as comfortable as possible as he suffered from Alzheimer's. When my father was pronounced at the

end of life, the care and nursing staff made every effort to ensure my father was as relaxed and comfortable as possible during his final few days. The accommodation is clean and safe. My father especially loved the food and rarely left anything. There are many activities available, although my father generally chose not to partake. The home is always very welcoming to visitors.

Reply from Mandy Hurst, Operations Manager at Richmond Court

Thank you for your review, I will pass on your kind words to the team.

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Review of
Lumley Court
from Patricia B (Mother of Resident) published on 10 September 2024

Submitted via Postal Card • Report

Overall Experience

I am very pleased and happy with my daughter's care at Lumley Court.

Reply from Bethany Morrow, Manager at Lumley Court

Good afternoon, I would like to thank you for taking the time to complete a review and I will be pleased to share this review with the team.

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Review of
Brancepeth Court
from C J (Daughter of Resident) published on 3 September 2024

Submitted via Postal Card • Report

Overall Experience

My mam enjoys being here. The staff are very approachable, Mam loves all of the entertainment provided.

Reply from Bethany Morrow, Care Manager at Brancepeth Court

Thank you for taking the time to leave us a review, it is lovely to hear that you find our staff team approachable and that your mam is enjoying her stay with us. We will share this review with our team.

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Review of
Lumley Court
from M N (Daughter of Resident) published on 12 August 2024

Submitted via Postal Card • Report

Overall Experience

I can't really fault the level of care Mam gets, some staff are good with her and others excellent. Some staff treat family members more favourably than others and some are unprofessional and rude.
The rooms could do with being refreshed and repainted/updated. Since the new activities staff member

joined, activities have improved and have been more tailored for different levels of dementia patients. Safety/security is of a concern as residents should not be able to get off the unit and this has happened on several occasions.

Reply from Bethany Morrow, Home Manager at Lumley Court

Thank you for taking the time to complete a review. Hopefully we have already made a start at addressing some of the above concerns. I would like to reassure you that I will promptly address any concerns previously made and will provide you with regular feedback as agreed with yourself. We want to ensure that as a care provider we listen to your concerns and I look forward to working closely with you in the upcoming weeks. Again thank you for your honesty when completing this review and we hope that in the very near future you can see changes in your highlighted concerns.

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Review of
Redworth House Care Home
from R R (Resident) published on 19 June 2024

Submitted via Postal Card • Report

Overall Experience

I am happy here, have a lovely room and good facilities. My carers are happy all the time nothing is too much.

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Review of
Brancepeth Court
from Julie D (Daughter of Resident) published on 21 May 2024

Submitted via Postal Card • Report

Overall Experience

My mam would like to thank all the staff for all the care they have given to her while being here for rehabilitation after breaking her pelvis.
Myself and family are also more than happy with the care and entertainment that has helped my mam has stayed there. We have no complaints at all and are very

happy, all the staff have been amazing and we can't thank you all enough.

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Care Homes Owned by The Bondcare Group in Durham

The Bondcare Group Locations in Durham (6)

The Bondcare Group Reviews in Durham (130)

Redworth House Care Home

Brancepeth Court

Redworth House Care Home

Brancepeth Court

Brancepeth Court

Brancepeth Court

Lumley Court

Redworth House Care Home

Redworth House Care Home

Brancepeth Court

Brancepeth Court

Brancepeth Court

Lumley Court

Brancepeth Court

Richmond Court

Lumley Court

Brancepeth Court

Lumley Court

Redworth House Care Home

Brancepeth Court

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