Care Homes Owned by The Bondcare Group in Tyne & Wear

Since my mum arrived at Allan Court, I have seen her thrive, her mobility, social life and engagement has really improved, my mum at home was isolated and did not had family visit and now she is taking part in all activities and made a few friends who she always talks about. Her. diet has improved so much and gaining weight My mum always praises the staff who looks after her. In my mum's words they are always there when I need them and nothing is a bother to them and my mum expresses how happy she is since arriving at allancourt court. from management, care staff, cleaned, laundry and kitchen everyone is always happy and always happy to help. Feels like an extended family, truly a home from home and we know mum is safe and well looked after, as a family the care and compassion also extends to ourselfs and we always feel welcome. Thank you to all staff.

Great communication between home and family.

My husband and myself are happy with things as they are thanks staff are very helpful.

Mam responds better with some carers more than others, the ones my mum has trust in. I am happy with the others can be not as caring in my opinion. She is happy when she gets plenty of cups of tea over I am happy with the care my mum gets. But in some areas there could be an improvement.

From our first introduction, I knew that this would be the right place for my sister to receive end of life care. Bianca, a beautiful soul made our decision very easy, I cannot explain in words how wonderful all of the staff were, and the love they showed to my sister. Thank you from the bottom of my heart.

Every time I drop in to see my sister she is clean & settled. This is very reassuring for me to see my sister comfortable & happy as she has a severe learning disability who is also non-verbal. It is heartening to see that I can leave her in an environment where I trust her to be safe and well looked after.

I have both Mother & Father in law in this care home, both say the food is awful & often can't eat it.

The home is immaculately clean & very welcoming. A good variety of food & drink are provided, and the staff encourage all residents to eat properly. A lot of activities are provided, and participation is encouraged to help residents' overall well being.

my mum went into Allan Court in January this year, she has mild dementia and suffered with falls. We are blessed to have found this wonderful care home. It is beyond exceptional with wonderful caring staff, very clean. Everyone so friendly, kind and nothing is a bother for her or us as relatives - we could not be happier with her care here. It lessens so much pressure on us. Thank you to everyone.

Since my mum came to Allan Court we have seen nothing but pure care and kindness. The rooms are absolutely lovely, the whole place is lovely, clean and smells nice! All the staff are absolutely amazing. They have my mum's interest, care, happiness, health at heart. They all go above & beyond! We as a family feel part of their care too.

Very happy with the care being given to my friend who has complex needs.

Bianca, Tracey and Amanda are a very strong management team who make a massive committment to residents and their families but are also clearly respected by staff. This is a happy home, where residents clearly feel secure and genuinely loved. They go the extra mile to organise outings and events, such as the VE day celebration today, with a real respectful and later a party atmosphere, brass ensemble and lovely buffet. The cook and Handyman Kevin also need a special mention for ALWAYS going the extra mile to do whatever is needed , way outside of their job descriptions. An amazing team, I would recommend.

I am so pleased with the care my husband is having, everyone is so friendly and caring. His birthday party was fabulous, lovely spread, presents, singing. So pleased he is here. Thank you all.

My dad has been met with dignity and friendliness that I did not expect. He has been here a few weeks and already is feeling relaxed and accepted, even his humour is met with humour. My dad's birthday today surprised us all. A full birthday spread, gifts, singing and smiling, it truly was a joy to see, and my dad felt seen, and cared for. Thank you.

The care and attention provided by staff and management is second to none. Quality rooms you can personalise with all facilities you could need.

This care home is very clean and friendly. The staff are all very pleasant and helpful. The rooms are extremely comfortable, and spick and span. There are lots of activities to do, if you choose. The residents are treated with the greatest respect and are always put first.

Walking through the doors lovely environment, warm and inviting, fragrant no bad odours. Managers door always open and happy to talk to you. Staff friendly, helpful and supportive. We can leave Mam/Wife feeling she is safe and well cared for. Staff work very hard. Could do with an extra staff member due to the support and care needed. Toilet requests have to wait quite a while due to supporting others.

my grandad was only in here for a short 4 months but the care and kindness they showed him was amazing, he was always smart and smiling and the staff were lovely. The way our family and my grandad has cared for these past few days does not go unnoticed lovley home would recommend to anyone.

My grandad was only with these for 4 months and the love and care they showed him was out of this world i cant thank them enough for what they did for him and our family absolutely brilliant highly recommend

I have found most of the team at Donwell House to be caring, professional and friendly. I would add that a few people there go above and beyond. The building and some of the rooms look a little tired but I do see regular improvements being made. I'd like to see easier access to a safe outdoor area during the Spring/Summer months.