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Care Homes Owned by The Bondcare Group in Tyne & Wear

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9.0 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by The Bondcare Group in Tyne & Wear

Only the locations & reviews in Tyne & Wear for The Bondcare Group are showing below.

View the details of all 65 locations (with 2630 reviews) owned by The Bondcare Group

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The Bondcare Group Locations in Tyne & Wear (2)

 - Browse 2 Care Homes owned by The Bondcare Group in Tyne & Wear
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Donwell House Nursing Home
Wellgarth Road, Donwell Village, Washington NE37 1EE 
9.8 58 reviews
Donwell House Nursing Home, Washington, Tyne & Wear
"The care my mother-in-law received here, for the last 12 months of her life was exemplary, we really could not have asked for any more from…"   Read all 58 reviews
  • from £1,290 / week
  • 63 Rooms
Location Type Care Home

Donwell House Nursing Home offers quality care services through personalised packages that suit the individual while standing up for privacy and dignity. This versatile service welcomes ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care
Allan Court
Woodlands, Benwell Lane, Newcastle upon Tyne NE15 6RU 
9.6 70 reviews
Allan Court, Newcastle upon Tyne, Tyne & Wear
"My grandad was only with these for 4 months and the love and care they showed him was out of this world i cant thank them enough for what…"   Read all 70 reviews
  • from £1,200 / week
  • 62 Rooms
Location Type Care Home

Allan Court is a Newcastle-upon-Tyne care accommodation that takes on nursing, residential and respite needs, while being especially skilled in looking after the needs of those with dementia and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

The Bondcare Group Reviews in Tyne & Wear (128)

9.0

The Bondcare Group has a Group Review Score of 9.0 (8.964) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The Bondcare Group must have a Review Score.

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Review of

Donwell House Nursing Home

from G A (Daughter-in-law of Resident) published on 26 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mother-in-law received here, for the last 12 months of her life was exemplary, we really could not have asked for any more from staff.
Her needs were complex, but they handled this in consultation with her and with us and communicated well, to ensure we were an essential part of the care
team, when making decisions eg when to move her from residential to nursing care.
Bianca, Tracey and Amanda are a very strong management team who make a massive committment to residents and their families but are also clearly respected by staff. This is a happy home, where residents clearly feel secure and genuinely loved. They go the extra mile to organise outings and events, such as the VE day celebration today, with a real respectful and later a party atmosphere, brass ensemble and lovely buffet. The cook and Handyman Kevin also need a special mention for ALWAYS going the extra mile to do whatever is needed , way outside of their job descriptions. An amazing team, I would recommend.
Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing HomeFrom all staff we Thank you for your lovely review and kind words. It was a pleasure looking after your mother-in-law.
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Review of

Donwell House Nursing Home

from Ann C (Wife of Resident) published on 21 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so pleased with the care my husband is having, everyone is so friendly and caring. His birthday party was fabulous, lovely spread, presents, singing. So pleased he is here. Thank you all.
Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing HomeThank you so much for your kind words. We are really happy to hear that you are happy with the care we provide .
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Review of

Donwell House Nursing Home

from Paul C (Son of Resident) published on 21 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been met with dignity and friendliness that I did not expect. He has been here a few weeks and already is feeling relaxed and accepted, even his humour is met with humour. My dad's birthday today surprised us all. A full birthday spread, gifts, singing and smiling, it truly was a joy to see,
and my dad felt seen, and cared for. Thank you.
Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing HomeThank you so much for your kind words , we are happy to hear that your father is happy and feels safe.
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Review of

Donwell House Nursing Home

from Bryan C (Son of Resident) published on 15 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention provided by staff and management is second to none. Quality rooms you can personalise with all facilities you could need.
Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing HomeThank you so much for taking the time for this lovely review and kind words.
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Review of

Donwell House Nursing Home

from Karen C (Daughter-in-law of Resident) published on 15 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is very clean and friendly. The staff are all very pleasant and helpful. The rooms are extremely comfortable, and spick and span. There are lots of activities to do, if you choose. The residents are treated with the greatest respect and are always put first.
Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing HomeThank you so much for taking the time for your lovely review and kind words. We will share the review with all staff.
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Review of

Donwell House Nursing Home

from Amanda F (Daughter of Resident) published on 22 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Walking through the doors lovely environment, warm and inviting, fragrant no bad odours. Managers door always open and happy to talk to you. Staff friendly, helpful and supportive. We can leave Mam/Wife feeling she is safe and well cared for. Staff work very hard. Could do with an extra staff member
due to the support and care needed. Toilet requests have to wait quite a while due to supporting others.
Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing HomeThank you for your kind and thoughtful review. We are delighted to hear that you find our home warm, welcoming, and a comfortable environment for your Mam/Wife. It is especially encouraging to know that our team is seen as friendly, supportive, and dedicated, and that you feel confident she is safe and well cared for.
We also truly appreciate your feedback regarding staffing and response times. Please be assured that we regularly review our staffing levels to ensure we are meeting the needs of all those in our care, and your comments have been acknowledged as part of this ongoing process.
Thank you again for taking the time to share your experience .
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Review of

Allan Court

from Andrew G (Grandson of Resident) published on 18 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad was only with these for 4 months and the love and care they showed him was out of this world i cant thank them enough for what they did for him and our family absolutely brilliant highly recommend
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Review of

Allan Court

from Michelle G (Granddaughter of Resident) published on 18 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
my grandad was only in here for a short 4 months but the care and kindness they showed him was amazing, he was always smart and smiling and the staff were lovely. The way our family and my grandad has cared for these past few days does not go unnoticed lovley home would recommend to anyone.
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Review of

Donwell House Nursing Home

from J N (Son of Resident) published on 16 April 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have found most of the team at Donwell House to be caring, professional and friendly. I would add that a few people there go above and beyond. The building and some of the rooms look a little tired but I do see regular improvements being made. I'd like to see easier access to a safe outdoor area during
the Spring/Summer months.
Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing HomeThank you for taking the time to share your feedback with us.
We are very pleased to hear that you have found our team to be caring, professional and friendly. Your kind words mean a great deal, and we will be sure to pass on your appreciation to the staff, especially those who have gone above and beyond to make a positive difference.
We also appreciate your honest comments regarding the environment. As you've noted, we are currently undertaking an ongoing programme of redecoration and improvement throughout the home, and it is encouraging to hear that these efforts are being recognised.
In relation to outdoor access, we completely agree on the importance of having a safe and welcoming outdoor space, particularly during the Spring and Summer months. Plans to enhance and improve our outdoor areas are already in development, and this is something we are actively working towards.
Thank you once again for your constructive feedback and support.
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Review of

Allan Court

from M B (Brother of Resident) published on 31 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit my sister at this care home every day. The staff are excellent with the residents everyone is very friendly and will help out with anything. There lots of activities for the residents to do together. I would highly recommend Allan court to anyone.
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Review of

Donwell House Nursing Home

from Clare M (Daughter of Resident) published on 6 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't recommend Donwell house enough to anyone thinking about care facilities.
My mam became a resident in May 2025 due to a decline in her Alzheimer's.
We quickly discovered that the foundations of this care home are built on kindness, respect, care, compassion and dignity.
The staff become surrogate
family to the residents and as such, have the residents best interests at heart and this was evident in every interaction my family witnessed, not just with my mam but with all residents.
My mam passed away a week ago but during her last days the staff were incredible, showing such compassion, kindness and love not just to my mam but to the whole family. As a family we will forever be grateful and no words I have are enough to thank each and every member of staff. Angels on earth
Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing HomeThank you so much for the beautiful , kind words. It has been an absolute pleasure caring for your mother.
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Review of

Donwell House Nursing Home

from Steve M (Son of Resident) published on 10 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam was a long-term resident at Donwell House from 2018 to 2026. I'd like to thank all of the present and previous care staff who have looked after my mam so well through her battle with AD. On all of our visits the staff have been friendly and helpful. In earlier years, my mam really enjoyed the
games and entertainment on offer each week. She was also very happy with the food and refreshments served every day. I've visited quite a few local care homes in recent years, in my opinion Donwell House stands out as one of the best in the region.
Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing HomeThank you so much for your lovely review and kind words. It has truly been a pleasure caring for your mother and seeing you all during your visits.
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Review of

Donwell House Nursing Home

from D T (Son of Resident) published on 21 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been in Donwell House for just over two years. As applies to all residents leaving your home and moving into a care home is a huge upheaval. That said the team at Donwell have been truly outstanding and made my Dad feel safe at first, then content, and finally feeling really settled there.
We have, as a family , met some lovely staff who really go the extra mile in making a difference for both residents and their families.
Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing HomeThank you so much for your kind words and review. It is a pleasure looking after your father.
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Review of

Allan Court

from Christine D (Niece of Resident) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not praise Tammy and her staff enough, the way they look after my uncle on his last few days. The respect they give my auntie and family was just amazing. Tammy, Becky and Lauren went away and beyond their role, they are like family.
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Review of

Allan Court

from Gemma R (Niece of Resident) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Uncle Peter and Aunty Janet are both on Tammy's floor. When my uncle passed away at home, Tammy, Becky and Laura were amazing; they could not do enough. They went above expectations. They are amazing with my aunt Janet.
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Review of

Allan Court

from Evelyn F (Resident) published on 9 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is the first care home I have been to so I can't compare it for value for money?
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Review of

Donwell House Nursing Home

from J E (Stepdaughter of Resident) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stepmam always looks clean, tidy and cared for. The staff are friendly and helpful and it is clear that they have good relationships with residents and visitors. There are plenty of activities for residents to do and we enjoy joining in too! Would highly recommend! Thank you to all staff for your
hard work and dedication.
Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing HomeThank you so much for your review and kind words. We are extremely happy to hear that you are happy with the care we provide.
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Review of

Donwell House Nursing Home

from Jeffrey L (Husband of Resident) published on 24 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very satisfied with the care and all other aspects of the nursing home.
All of the staff are excellent and are very friendly.
Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing HomeThank you so much for your review and kind words. It is a pleasure looking after your loved one.
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Review of

Allan Court

from J B (Daughter of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Allan Court is a busy care home. My father has been a resident for almost a year. The staff were very welcoming when my dad arrived and have been great at helping him settle in.
My dad's needs can be quite complex and demanding which they manage very well. He enjoys the food and gets on well with the
staff.
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Review of

Donwell House Nursing Home

from Diane H (Daughter of Resident) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mam was at Donwell from February 2023 until July 2025 and I could not have been more happy with the care she received from all the staff. Their friendly cheerful manner with residents and families made it a home. Mam was happy and well looked after and I loved my visits, I was made really welcome
and was encouraged to join in many social activities which were really fun for all. Highly recommend them for the care of your loved one.
Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing HomeThank you for your kind and lovely words. It was a pleasure looking after your mother.
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