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Care Homes Owned by The Bondcare Group in Tyne & Wear

9.3 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by The Bondcare Group in Tyne & Wear

The Bondcare Group Locations in Tyne & Wear (2)

 
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2 Care Homes owned by The Bondcare Group in Tyne & Wear
Allan Court

Woodlands, Benwell Lane, Newcastle upon Tyne NE15 6RU 

9.9 63 reviews
"I am very impressed with Allan Court. I have always found the staff to be welcoming on my visits. Any concerns or questions as regards…"   Read all 63 reviews
Location Type Care Home

Allan Court is a Newcastle-upon-Tyne care accommodation that takes on nursing, residential and respite needs, while being especially skilled in looking after the needs of those with dementia and Alzheimer's. Carers offer appropriate care qualifications… Read more about Allan Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 60 Rooms from £1,200 / week
Donwell House Nursing Home

Wellgarth Road, Donwell Village, Washington NE37 1EE 

9.8 47 reviews
"My friend is very comfortable, really well looked after. The staff are wonderful. There's always plenty to do. My friend is very happ…"   Read all 47 reviews
Location Type Care Home

Donwell House Nursing Home offers quality care services through personalised packages that suit the individual while standing up for privacy and dignity. This versatile service welcomes individuals with dementia and physical disabilities, being an… Read more about Donwell House Nursing Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • 63 Rooms from £1,288 / week

The Bondcare Group Reviews in Tyne & Wear (110)

9.3
The Bondcare Group has a Group Review Score of 9.3 (9.305) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The Bondcare Group must have a Review Score.

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Review of

Donwell House Nursing Home

from J H (Friend of Resident) published on 15 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As my friend, who is disabled, could no longer manage his day-to-day life in his own home, he went into Donwell House. I can see he is happier and more content. He has his own furniture in his room with personal things, which he likes, he is well looked after, which I am pleased to see. He has always
been a very independent man who got out and about in his electric vehicle chair when he lived alone, with the help of carers going in, so he is used to carers and accepts this is part of his life.

Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing Home

Thank you for your review and kind words. It is a pleasure looking after your friend and we are happy to see that he is happy living here.

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Review of

Donwell House Nursing Home

from Ann M (Friend of Resident) published on 6 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are really friendly and take great care of my friend, he has really enjoyed staying here and congregates with everything going on.

Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing Home

Thank you for taking the time for review and kind words. It is a pleasure looking after your friend.

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Review of

Donwell House Nursing Home

from Terence C (Friend of Resident) published on 4 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great home lots of activitys. Good food and choice of food. Friendly staff very efficent.

Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing Home

Thank you so much for thanking the time to review us and for the kind words.

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Review of

Donwell House Nursing Home

from June D (Friend of Resident) published on 4 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is very comfortable, really well looked after. The staff are wonderful. There's always plenty to do. My friend is very happy.

Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing Home

Thank you for your lovely review and kind words. It is a pleasure looking after your friend.

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Review of

Donwell House Nursing Home

from Karen W (Sister of Resident) published on 31 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my brother twice a week,the level of care is very good,and he seems generally happy when I visit,the staff know to contact the family with any questions,and I can speak to the nurse in charge or carers any time i have questions or concerns.

Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing Home

Thank you for your lovely review , it is a pleasure looking after your brother.

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Review of

Donwell House Nursing Home

from Geraldine C (Friend of Resident) published on 28 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend went into Donwell House for respite but after 6 weeks knew he couldn't manage at home so decided to stay permanently. Now 8 months down the line he is settled in very nicely. He's very happy with everything, the staff are all very efficient, he loves all the activities. Everyone seems to go
the extra mile for all the residents. He is very happy with his choice and I have peace of mind knowing he is getting looked after.

Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing Home

Thank you for your review and your kind words. It is a pleasure looking after your friend.

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Review of

Donwell House Nursing Home

from Mary Q (Friend of Resident) published on 28 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was admitted into hospital, he was told he needed to have respite, after being in Donwell House he realised he would not be able to cope at home, he stayed in the home where he said he loved being here as the meals are good, plenty of activities to do and the lovely staff are at hand to give
him support. My friend has always been a very private person, and the staff here have given him a new lease of life.

Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing Home

Thank you for your review and your kind words. It is an absolute pleasure looking after your friend.

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Review of

Donwell House Nursing Home

from Joyce C (Regular Volunteer) published on 21 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Residents are well cared for in a very clean environment. Staff are dedicated and are caring in their roles. There are activities everyday and all residents are included regardless of their capabilities. Meals are nutritious and varied giving residents choice of alternatives. I would recommend this
care home to anyone looking for a place for their loved one.

Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing Home

Thank you for your review and for your kind words.

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Review of

Donwell House Nursing Home

from Jonathan D (Respite Resident) published on 14 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only had a 2-week stay. I found all the staff helpful, understandable and accommodating to my needs. Specific mention should be given to the kitchen staff who went out of their way to cater for my dietary needs.

Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing Home

Thank you for your kind words and your thoughtful review. It is truly a pleasure to care for you.

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Review of

Donwell House Nursing Home

from John C (Friend of Resident) published on 10 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After recently visiting a dear friend at your home, I was truly overjoyed to see how well he is being cared for. He looked so well and genuinely happy, which warmed my heart.
The home itself is beautiful-clean, spacious, and pleasantly fragrant. From the moment I arrived, I was struck by the welcoming
atmosphere. The staff were all smiles and incredibly kind, creating a lovely, comforting environment.
It was such a wonderful feeling being there, and I was thoroughly impressed by how caring and attentive everyone was. To the whole team: please keep doing what you're doing. It's clearly making a difference-it shows in the residents' faces.
From the bottom of my heart, thank you for taking such good care of my dear friend.

Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing Home

Thank you so much for your kind words. We are delighted to hear that you had a nice experience visiting our home. We truly appreciate you taking the time to share your positive experience.

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Review of

Donwell House Nursing Home

from Jeffrey L (Husband of Resident) published on 2 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are satisfied with everything in the care home and management and staff.

Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing Home

Thank you for your review and kind words. It is a pleasure looking after your loved one and seeing you on a regular basis visiting.

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Review of

Donwell House Nursing Home

from Gladys D (Sister of Resident) published on 1 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleased with my sister's care. Sometimes not happy with choice of clothes in winter she is cold.

Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing Home

Thank you for your review. We're very pleased to hear that you're happy with the care provided. We also appreciate your feedback regarding clothing choices - we will take this on board and ensure we learn from it. We value every piece of feedback, as it helps us ensure the best possible care is provided at all times and that our residents feel happy and comfortable.

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Review of

Donwell House Nursing Home

from M A (Son of Resident) published on 18 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having a parent moved to a care home is not a decision that is easy to make. Having no real alternative I am relieved and delighted that we chose Donwell House.The staff could not be nicer this is endorsed by my mum too. I finally realise how much of a strain it was on my closest family members, I trying
to keep mum in her own home. She is so much safer than when carers visited 4 times a day. So pleased we chose Donwell House.

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Review of

Donwell House Nursing Home

from G A (Daughter of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum in law has been at Donwell House since December 2024 when she was no longer safe to return home after a hospital stay. She has settled in well, loves the food, the staff and company. She is doing as well as can be expected - at 91 years young. Yesterday she took a "funny turn" in the bathroom
when a family member was present. Previously (at home) this would have resulted to me how professional competent caring the staff were. No less than five staff reacted to the emergency buzzer. Money could not buy better peace of mind. Our relative is happy and safe. We are really reassured that she is in the best place.

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Review of

Allan Court

from Monica M (Sister of Resident) published on 24 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with Allan Court. I have always found the staff to be welcoming on my visits. Any concerns or questions as regards my brother's care have been answered and dealt with in a caring and professional manner. The home is clean and provides a good choice of meals. I am unable to visit
my brother as regularly as I would like but I know he is safe and well cared for.

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Review of

Allan Court

from Norma P (Wife of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband arrived at Allan Court in April 2024. We have received nothing but polite care and management from the staff. His room is always clean and tidy. The staff are very approachable and always provide me with peace of mind.

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Review of

Donwell House Nursing Home

from Christine C (Daughter-in-law of Resident) published on 20 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our first contact with the care home was under emergency circumstances, taking our mother-in-law at short notice. On a number of different occasions and each time, we felt she was treated with kindness and respect. Communication between the care home and ourselves was amazing. Daily activities and trips
keep her very engaged during all her stays. We have been very pleased with all their services and the kindness of all the staff. Thank you for everything.

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Review of

Allan Court

from Gladys M (Daughter of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent her last weeks at Allan Court where the care she received was exemplary. Every member of staff was friendly professional and approachable. Not only did they support and care for my mum they also looked after us as a family and made a very difficult time easier to cope with. My mum passed
away peacefully surrounded by her family and the staff at Allan Court made this possible. I spent a considerable amount of time at my mum's bedside and I witnessed the day-to-day running of the home. Each and every resident was treated with care and respect. I cannot praise the staff at Allan Court enough.

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Review of

Allan Court

from Margaret B (Niece of Resident) published on 23 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident since March 2024 and her physical and mental improvement has been remarkable. Staff are always very welcoming and I have personally witnessed their caring, attentive attitudes towards residents. My aunt enjoys her food, stating 'You always get a good meal'. I would have no
hesitation in recommending Allan Court as a care choice.

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Review of

Allan Court

from Carol A (Daughter of Resident) published on 23 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just to say that Alan Court is lucky to have the staff member who makes sure the rooms and rest of the home are immaculate. Nothing is a bother to him. Anything you want help with he's there. He's a lovely person that you can have banter with. Also one of the nurses looks after our mam brilliantly.
She knows when my mam in room 6 isn't herself and gets the doctor out if necessary as mam won't tell the carers as she always says they have enough to do without her bothering them. I know it's their job but I want them to know they are greatly appreciated as well as all other staff.

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