Care Homes Owned by The Bondcare Group in Norfolk

Im pleased to say my husband is looked after as best as they can, well fed at all times snacks and drink as and when. the staff are very friendly and understand how you feel.

My father is a resident at Larchwood and I do not have enough words to say how wonderful all of the staff are, my father is a challenging person and they treat him so well, make him laugh and smile all the time, the managers keep me informed and up to date with my dad all the time, all of the staff that work there treat my father with respect, I honestly don't know where I would be without them. Thank you to you all

Really lovely staff. They provided excellent end of life care for my Dad and really went out of their way to make his final days as comfortable as possible. Every staff member we interacted with was warm, friendly and genuinely cared. Thank you Larchwood.

My auntie was here for only 6 days but wow wat a really lovely warm and welcoming home . The staff were absolutely so lovely to me and my auntie. So very kind. The management team were really kind to me the day my auntie passed. They made me cuppa of tea and just lovly. All the staff lined up outside to pay their respects which meant the absolute world to me. I can't thank everyone of them enough. Would 100% recommend this beautiful caring home Thanku so very much

The care my Mum received at Larchwood was extremely good. Mums stay there was only for 11 days before she passed away but I was more than impressed with the quality of her care and the attentiveness of all the staff during that time. The home had a good friendly vibe and the cleanliness was second to none.

On the week of my wife's admittance to Larchwood, Norwich, the manager and all her staff made us so welcome. Larchwood was so clean and organised, the staff and nurses all had their own routine to work on. Nothing was too much trouble for them. My wife was happy there. I would give my highest recommendation for anyone to be placed at Larchwood House.

Special thanks to nurses Catherine and Chithra for the valued care given to my dear mum who sadly passed away after a brief stay at Larchwood. Support from Sandra in our hour of need was greatly appreciated. Vanessa and all the team show such great respect for residents. Staff smile, welcome visitors and pets, and genuinely appear to enjoy their work. Thank you Andy and Caitlan for the attention you gave Mum and for the manicures. I am thankful Mum spent her final few weeks at Larchwood.

My mum only had a short while at Larchwood. She had all the care we expected. Staff are excellent at all times. I would not hesitate in recommending this home to anyone.

My mum was moved to Larchwood from hospital for end of life care. The room she was put in was next to the stairs and everyone who came up let the door go and it banged shut everytime. Not the peaceful environment you need at the end of life. We were told that an airflow mattress would be available for her. This was not put on her bed until we requested this but by then she had already been there a week. As she had oesophageal cancer, she was only eating soft foods. After a BBQ in the grounds she was offered a burger for lunch! If we were visiting at meal times, the staff would leave the food on the table for us to feed her (she'd had a stroke and was unable to feed herself) after we moved her out the staff 'lost' a lot of her clothes and personal items, which have never been returned despite several emails to the manager. I would not recommend this care home to anyone and wish we had moved her out sooner!

My experience of Larchwood is good - the staff are friendly & helpful - the good is good & everywhere clean & tidy (though my room can be a bit here & there)

My husband has only been a resident at Larchwood for a short time and so far I am very satisfied with the care he is receiving. He has complex needs which I think are being met. The carers all seem kind and cheerful, treat him with respect and he appears to like them too. The nurses have his medical well in hand and the management are very helpful if I have any worries or questions. Due to his needs I am unable to look after my husband at home now so I am glad he is receiving good care at Larchwood.

Thank you to everyone at Larchwood

Larchwood is an excellent care provision as my scores reflect.

Larchwood on the first day of visiting I noted had a friendly feeling. All the staff are attentive and when asked for anything have always accommodated. My mother settled into Larchwood following spending some time in hospital, she has done amazingly well with the care she has received and all the family are so pleased with the support and kindness that has been given to mum and her family.

We were dismayed at the decor of her room, the walls were chipped, paint knocked off the walls. Toilet roll holder hanging off wall and bathroom used for storage of cleaning equipment. Broken safety rail on the bed which wasn't repaired. My sister had to ask her to be moved. The whole place needs maintenance repair, the gardens need maintaining. We wanted to get her moved when we saw the state of the place but this was not possible.

The home is clean, good food, the staff are helpful, caring and always on hand if needed.

I was taken on a tour around the facility and introduced to various members of staff who have subsequently looked after my mum with unwavering care and commitment despite the fact that Mum can be a bit awkward at times. If it's top rate care you want rather than a pretty exterior, then this could well be the place for your loved one.

My thanks go out to all the staff.

My brother, myself and all the family would like to say a "big" thank you to all the staff at Larchwood House for the nursing care they have given our mum for the past three months. They were all excellent. Mum passed away there due to previous strokes, dementia and old age. We were so grateful that Mum ended her last months there. Thank you again to the manager and all the staff.

I have always been happy with the care my father has received since being in the home in September 2021. If he has ever had a fall etc. they are always in touch to advise me of this. I am always kept informed of anything happening to/with him. The management team and all staff are caring and will always spend time with my father, engaging with him whenever they can. I really do feel he is in a very safe and secure environment with the best care I could wish for, for him.