The Bondcare Group in Cleveland & Teesside | 3 Care Homes

Review of
Elton Hall
from Dave L (Son of Resident) published on 11 July 2025

Submitted via Website • Report

Overall Experience

Following an internal audit, I was contacted by the staff to say that they had found some of Mum's belongings in a small envelope in their safe and arranged for them to be returned to me. These were important personal mementos that I had not realised were missing, so I was very grateful!
Elton Hall

looked after both Mum and Dad at the end of their lives, and the care, support and dignity they gave both during their final stages were outstanding. Both had dementia of different kinds, but the staff looked after both as individuals, ensuring that I always knew they were safe, well cared for and loved. For me, living 200 miles away, this was vital, and when I came over for my weekly or fortnightly visits, I was always made to feel welcome and brought up to speed on their care. Nothing was too much trouble for the staff, and I loved my visits, despite the travel.
I will forever be thankful for the professionalism, compassion, and love that the staff showed Mum and Dad.

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Review of
Elton Hall
from Amanda R (Daughter of Resident) published on 8 July 2025

Submitted via Postal Card • Report

Overall Experience

Excellent support for my dad, really pleased with everything you've done. Helped to give my mum a much-needed break.

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Review of
Elton Hall
from C L (Relative of Resident) published on 24 June 2025

Submitted via Postal Card • Report

Overall Experience

The care home is immaculate. Outstanding staff who provide 100% care. Nothing was ever too much trouble.

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Review of
Elton Hall
from A W (Daughter of Resident) published on 17 June 2025

Submitted via Postal Card • Report

Overall Experience

Mum is really enjoying her time in Elton Hall. She loves the activities and the company. Always has a smile on her face.

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Review of
Allington House
from Helena P (Daughter of Resident) published on 17 June 2025

Submitted via Website • Report

Overall Experience

The staff at Allington house have been amazing .My father needed to transfer into a care home.i saw this home and it is amazing and staffed with such lovely people.the evening before my father was meant to move in he became ill and went into hospital .The staff communicated with me every day and were

so comforting and gave so much of their time . Sadly it-was not to be but my biggest regret is that I did not push my father into going into this care home sooner .He would have received as much stimulation as he cared for and would have eaten well and been kept hydrated and probably lived far longer .Sadly he was not aware how positive a care home can be

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Review of
Allington House
from A F (Sister of Resident) published on 27 May 2025

Submitted via Website • Report

Overall Experience

My sister had a 12 month stay here. She had a lovely room home from home everything in there but the kitchen sink .The residents are like one big happy family. Daily activities, BBQ in the garden with a tipple or two. Sadly in March my sister passed it was unexpected a shock to every one. Staff went

that extra mile playing her music making sure she had her little mascot. Staff made sure she had plenty of cuddles. Allington House is an outstanding home staff go above and beyond for residents and families too. With endless patience and kindness no matter what challenges they are presented with. Love and appreciation to all .

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Review of
Elton Hall
from S C (Independent Advocate Deputyship) published on 19 May 2025

Submitted via Postal Card • Report

Overall Experience

For your information I am employed as an Independent Advocate we are people first. In my role as an advocate for my client, I visited him at Elton Hall care Home in Elton on the 23/04/25. I can confirm that the care and support plans were easily accessible digital system and we are very person centred.

Additionally the care and administrative staff were very supporting and professional to me and my client, I was very impressed.

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Review of
Allington House
from Julie P (Sister of Resident) published on 22 April 2025

Submitted via Website • Report

Overall Experience

I cannot commend enough the care of the staff on the dementia unit enough in the care of my sister, at every turn their compassion shines through when even things get fraught and sometimes frustrating for the residents of the home they show calm and a sense of care that astounds me, they truly are a

credit to the care home as well as Stockton borough council.

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Review of
Cleveland View
from Leah W (Granddaughter of Resident) published on 28 March 2025

Submitted via Postal Card • Report

Overall Experience

Lovely, helpful staff. Always willing to answer any questions. Always fantastic activities available for the residents, family are more than welcome to participate.

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Review of
Cleveland View
from Chris F (Nephew of Resident) published on 21 March 2025

Submitted via Postal Card • Report

Overall Experience

Very nice carehome who look after my uncle and hes happy with it.

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Review of
Cleveland View
from Aubrey J (Son of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience

In my experience this is a first class home. All the management and staff are first class and couldn't be better. My mother loves it here and that is all I want.

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Review of
Cleveland View
from B J (Daughter-in-law of Resident) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience

The home is always very clean and the staff are always working hard, they never seem to stop working. I don't think they could do any more for my mother in law. All her needs are taken care for by the home. We couldn't as for better.

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Review of
Elton Hall
from Carol N (Friend of Resident) published on 23 October 2024

Submitted via Website • Report

Overall Experience

Totally dedicated kind and caring staff who stop at nowt to make residents comfortable. Their kindness and hard graft is amazing. Frankly, they need a medal or trophy as they give their all on very long shifts. Very lucky residents who have the best you can get.

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Review of
Elton Hall
from T W (Husband of Resident) published on 15 July 2024

Submitted via Postal Card • Report

Overall Experience

First I would like to thank you for the improvement to the Hollies where my wife resides, also downstairs it's also nice to visit.

But outside the front of the building is a total disgrace. A total mess. The facade wants a facelift. Rubbish from the upgrade

strewn about in the flowerbed full of weeds. The drive is full of holes and the entrance is poor putting off potential clients. It certainly needs to be done ASAP.

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Review of
Elton Hall
from Graham W (Son of Resident) published on 20 May 2024

Submitted via Website • Report

Overall Experience

I was sad that my mother had to go into a care home but there was no other alternative. However, having visited her from afar I was so reassured and delighted with the accommodation, the care, and the staff. The manager and her staff were all hugely friendly and busily tended to the residents in a genuinely

caring manner.
The accommodation is very nice, warm and spotlessly clean. The communal rooms are quite spectacular, with well-maintained and pretty gardens. The rooms are nice, well equipped, and provide individual wc and sink facilities. It was reassuring that there was a programme of daily maintenance in place.
I came away feeling much happier about my mother's circumstances as I know she is safe, has good company, and will be well looked after.

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Review of
Allington House
from A G (Relative of Resident) published on 9 February 2024

Submitted via Website • Report

Overall Experience

The staff in the home were so down to earth and amazing at looking after our nana who sadly passed away in January in Allington House. They didn’t only take care of her, but our whole family who were there day and night by her side towards the end. They would come in for a chat or even a shoulder to

cry on, offered us food and drinks, and even a bed. Couldn’t recommend this place enough. Thank you for all that you do.

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Review of
Allington House
from Graham L (Great-Nephew of Resident) published on 30 January 2024

Submitted via Website • Report

Overall Experience

My great uncle receives great care from the staff at Allington House. He is always talking positively about the carers who look after him and the food he is offered. From entering the home to leaving after visiting I am always made to feel welcomed.

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Review of
Cleveland View
from C R (Niece of Resident) published on 29 January 2024

Submitted via Website • Report

Overall Experience

All care staff are amazing in their care towards our uncle. He is 100% cared for by dedicated and professional staff who are so welcoming and supportive when we visit. Special thank you to the admin officer too.

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Review of
Allington House
from Fiona M (Daughter-in-law of Resident) published on 29 January 2024

Submitted via Postal Card • Report

Overall Experience

Thank you isn't enough for all the staff at Allington House. They deliver the best care in difficult circumstances. They are thoughtful and definitely go the extra mile. You can see they love the residents like their own family. Thank you for relentlessly playing certain songs by certain artists, the

cups of tea, a bed for us to rest and all the support during our family's difficult time. With love and thanks to you all.

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Review of
Elton Hall
from C S (Daughter of Resident) published on 29 January 2024

Submitted via Postal Card • Report

Overall Experience

My father moved to Elton Hall for respite. The staff made very welcome and made a fuss of him. The care staff treated him with dignity and kindness at a time when he was most vulnerable. A big thank you to Elton Staff who made our family welcome. The environment could do with an upgrade as it is a little

outdated but clean.

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Care Homes Owned by The Bondcare Group in Cleveland & Teesside

The Bondcare Group Locations in Cleveland & Teesside (3)

The Bondcare Group Reviews in Cleveland & Teesside (109)

Elton Hall

Elton Hall

Elton Hall

Elton Hall

Allington House

Allington House

Elton Hall

Allington House

Cleveland View

Cleveland View

Cleveland View

Cleveland View

Elton Hall

Elton Hall

Elton Hall

Allington House

Allington House

Cleveland View

Allington House

Elton Hall

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