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Care Home Owned by The Bondcare Group in Nottinghamshire

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9.0 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by The Bondcare Group in Nottinghamshire

Only the locations & reviews in Nottinghamshire for The Bondcare Group are showing below.

View the details of all 65 locations (with 2551 reviews) owned by The Bondcare Group

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The Bondcare Group Locations in Nottinghamshire (1)

 - Browse 1 Care Home owned by The Bondcare Group in Nottinghamshire
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Southwell Court
Racecourse Road, Southwell NG25 0TX 
9.2 32 reviews
Southwell Court, Southwell, Nottinghamshire
"The chef made an amazing birthday cake for our mum (as she does for every resident) On the big day mum was absolutely thrilled with the…"   Read all 32 reviews
  • from £1,400 / week
  • 82 Rooms
Location Type Care Home

Southwell Court is a very attractively designed building, generously proportioned in all areas. They offer and provide person-centred care with an excellent staff ratio to residents, plus many ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

The Bondcare Group Reviews in Nottinghamshire (32)

9.0

The Bondcare Group has a Group Review Score of 9.0 (8.967) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The Bondcare Group must have a Review Score.

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Review of

Southwell Court

from Gus H (Son-in-law of Resident) published on 25 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment you arrive at Southwell Court you are greeted with professionalism, smiles and genuine warmth. This is reflected by the friendly greetings and support provided by care, house and catering staff. The cheerful kindness and support for clients is reflected in the happy atmosphere. This
coupled with a hygienic and well maintained home is complimented by the high standard of catering and activities.
Reply from Charles G Sadler, General Manager at Southwell CourtThank you so much for your kind review, everyone here gives their role 100% and really appreciate this being recognised. Wishing you and your family all the best
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Review of

Southwell Court

from A J (Daughter of Resident) published on 16 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The chef made an amazing birthday cake for our mum (as she does for every resident) On the big day mum was absolutely thrilled with the cake which was decorated to reflect her love of gardening. Mum really enjoyed tea and cake with family and friends in the afternoon. We are very grateful for everyone's
hard work to make this a special day for mum.
Reply from Charles G Sadler, General Manager at Southwell CourtYou are so welcome, its a privilege to be able to play a part in your mothers Birthday celebrations and we are so very grateful for your wonderful review. Sincerely all the best to your lovely family
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Review of

Southwell Court

from W N (Sister of Resident) published on 9 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall experience is good although staff shortages can be challenging all staff are great and no task is too much. The carpet in the room could be cleaner but apart from that the cleanliness, the food and the choice is outstanding.
Reply from Charles G sadler, General Manager at Southwell CourtThank you so much for your kind review, I'm very grateful you are so happy with our new food menu in particular. Wishing you and your family the very best
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Review of

Southwell Court

from Brian C (Husband of Resident) published on 13 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my first visit the staff have been welcoming every time, I have nothing but praise for this care home. Long may it continue.
Reply from Charles G Sadler, General Manager at Southwell CourtYou are one of the worlds truest gentlemen, it was a huge pleasure seeing you every day and all the kinds words and praise you always gave. You wife was a truly wonderful woman and the bond you shared for 70 years was incredible. We will miss you both and hope you will continue to visit us on your way into town. Sincerely wishing you and your lovely family the absolute best
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Review of

Southwell Court

from C W (Wife of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy atmosphere. Smart rooms. Good food. Safe environment.
Reply from Charles G Sader FCMI, General Manager at Southwell CourtThank you SO much for your kind words about our home,
we really value your feedback and are thrilled you have been so happy with the team providing the right care at Southwell Court.
Wishing you and your family all the very best.
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Review of

Southwell Court

from M P (Daughter of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy that we chose Southwell Court for mum. The carers go above and beyond when looking after her with so much kindness and great attention paid to her individual needs. We have got to know many of the staff well during this time, it feels like one big family. We have been shown love and
compassion, along with friendship and humour. We have felt blessed on several occasions when special dates have received a surprise celebration. We appreciate Soutwell Court very much and are hugely grateful for all the care they bestow on mum.
Reply from Tarnya Fairburn, Home Manager at Southwell CourtThank you so much for your lovely review. We are so pleased that you are happy with mum's care. We do try to make everyone feel like family and i will pass your lovely comments to the team.
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Review of

Southwell Court

from Claire R (Daughter of Resident) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What makes Southwell Court is the staff. Mum has been in the home 6 weeks now and has settled better than we could have imagined. This is entirely down to the time staff take to listen to residents and family in order to get the best for the residents. Mum says that everyone is kind and l have felt
supported and reassured when trying to get the best for Mum whilst living abroad. Staff team - you really are doing a great job and making a positive difference to lots of people's lives. Thank you.
Reply from Tarnya Fairburn, Home Manager at Southwell CourtThank you for your lovely comments. We do feel we have a brilliant staff team and i will print your review and let them read it. Thank you
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Review of

Southwell Court

from Karen D (Daughter-in-law of Resident) published on 15 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to residents is exceptional, the care and compassion are always evident. Each resident is treated with dignity and respect, their individual personalities allowed to flourish and they have the freedom to express themselves without fear or recrimination. The staff's care and attention
to individual needs are always at the front of the excellent service delivered by the team at this home.
Reply from Sara Manager, Home Manager at Southwell CourtThank you so much for your review and kind words. I will be sure to pass these wonderful comments on to the team.
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Review of

Southwell Court

from Elaine H (Daughter of Resident) published on 15 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very reluctant to put my mum in a home as anybody would be, she has been in this home for a year now and settled straight away, it's home from home for my mum and I could not be happier. The staff are very caring and the activities here are brilliant. I myself feel very relaxed and happy when
I visit my mum, it's like one big family.
Reply from Sara Manager, Home Manager at Southwell CourtThank you so much for your review. It really does make our day knowing that your Mum is happy here. I will be sure to pass on your comments to the team.
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Review of

Southwell Court

from J H (Daughter of Resident) published on 25 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't thank the wonderful staff of Southwell Court enough. Kind, compassionate, respectful of dignity, fun, caring, upbeat but sympathetic when needed - 10/10. Care home is clean to a high standard, food lovely, regular tea, coffee and cake! I know my mum is well looked after, can't ask for more. Lots
of lovely activities but also no pressure, nice spaces to watch the world go by and lovely garden. Highly recommend. Top floor being refurbished so can see investment!
Reply from Sara Manager, Home Manager at Southwell CourtThank you so much for your review. We love having your Mum here with us and we really do appreciate your kind words.
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Review of

Southwell Court

from Michael J (Husband of Resident) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife is happy and healthy physically therefore I am happy too. All the staff seem to be caring and loving people. Dementia has its problems for everyone but at Southwell Court everyone has patience. As seen by my ratings I have a good opinion of the building and the facilities and would commend the
home.
Reply from Sara Manager, Home Manager at Southwell CourtThank you so much for your lovely review! It really is a pleasure to care for your wife and see you both enjoy all the events that we have been having at Southwell Court.
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Review of

Southwell Court

from Anita A (Resident) published on 21 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are extremely kind and delicious food is served and plenty of it. I am very comfortable in Southwell Court.
Reply from Sara Scott, Home Manager at Southwell CourtThank you for taking the time to write such a lovely review! It is great that you feel so comfortable here and I will share your comments with the staff team.
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Review of

Southwell Court

from Marguerite A (Friend of Resident) published on 15 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A pleasant and friendly atmosphere exists, smiling and helpful staff. The rooms are tidy, clean and homely. Residents seem happy, relaxed and some are pleased to engage in banter with the staff. A tidy yet interesting garden enables all to access it. The interaction with herbs is good and needs to be
encouraged. It feels safe and secure as one enters the building.
Reply from Sara, Home Manager at Southwell CourtThank you so much for your lovely review and we are pleased that your visits are enjoyable. We are extremely proud of our garden area and cannot wait to be back in it when the weather improves!
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Review of

Southwell Court

from Andrew W (Son of Resident) published on 20 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely care home with very attentive staff. My mother is very happy in Southwell Court.
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Review of

Southwell Court

from M M (Resident) published on 19 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff very helpful and lovely. I am very happy here I like the decor if feels homely.
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Review of

Southwell Court

from George O (Husband of Resident) published on 28 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in this care home for one and a half months and during that time I have paid frequent visits at different times of day. She settled in beautifully after the upheaval of the first day and has been happy and content since then. I have observed many acts of kindness and care, including
the occasional kiss. The staff are always very understanding and helpful to me in dealing with suggestions or admin details. When telling others of my wife's permanent residence at Southwell Court, I have been amazing at how many have had family members, friends, or neighbours who have passed favourable comments about the care received. I have not heard one single complaint. Her bedroom and the ensuite wet room are immaculate, together with the communal areas such as the dining room, lounge and corridors etc. I have not sampled the food provided, but judging from the menu, I fully expect that the same standard of excellence will apply. The management and administration before and since my wife's arrival has been first class. Well done to all at Southwell Court.
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Review of

Southwell Court

from M C (Wife of Resident) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
If someone is in reasonable health and a resident on the ground floor Southwell Court is a pleasant care home, with some kind and welcoming carers though problems stem from staff shortages, not recognised/acknowledged by management though recognised as a problem by others. The staff often rushed and
stretched with little time to interact with residents. Social activity staff do a great job but have to cover three floors. It has been noted there is inconsistency in the level of basic personal care (nails, hair, shaving). When concerns are raised they are dealt with quickly but often reoccur. The lounge on the first floor is like a waiting room, often with people shouting for help. Described by my husband as a 'dumping ground'. The building is light and airy and the well kept garden is a lovely place to sit.
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Review of

Southwell Court

from T C (Son of Resident) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Although there are some caring members of staff, there are sadly not enough dedicated carers to provide a consistent level of care. The garden at the rear is pleasant for the residents to enjoy in the winter months.
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Review of

Southwell Court

from Ian I (Son of Resident) published on 27 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant care from lovely and attentive staff.
Well appointed - very clean building with lovely rooms and superb garden.
Great food.
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Review of

Southwell Court

from Carol L (Next of Kin) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service user has been a resident at Southwell Court since April 2021. A survivor of Covid, she was still very ill and frail on admission. The excellent nursing care, good food and attention to her specific needs all helped to restore her to much better health.
More recently, during an episode
of ill health, the management respected her wishes not to go into the hospital. This entailed the manager having to arrive over 20 miles to obtain the reassuring medication - "literally going the extra mile". Total dedication, care and compassion.
Reply from Margaret Hemstock, Home Manager at Southwell CourtThank you for your kind comments. We at Southwell Court will always find a way to get what's best for our residents!
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