Care Home Owned by The Bondcare Group in Nottinghamshire

compassion, along with friendship and humour. We have felt blessed on several occasions when special dates have received a surprise celebration. We appreciate Soutwell Court very much and are hugely grateful for all the care they bestow on mum.

supported and reassured when trying to get the best for Mum whilst living abroad. Staff team - you really are doing a great job and making a positive difference to lots of people's lives. Thank you.

to individual needs are always at the front of the excellent service delivered by the team at this home.

I visit my mum, it's like one big family.

of lovely activities but also no pressure, nice spaces to watch the world go by and lovely garden. Highly recommend. Top floor being refurbished so can see investment!

home.

encouraged. It feels safe and secure as one enters the building.

the occasional kiss. The staff are always very understanding and helpful to me in dealing with suggestions or admin details. When telling others of my wife's permanent residence at Southwell Court, I have been amazing at how many have had family members, friends, or neighbours who have passed favourable comments about the care received. I have not heard one single complaint. Her bedroom and the ensuite wet room are immaculate, together with the communal areas such as the dining room, lounge and corridors etc. I have not sampled the food provided, but judging from the menu, I fully expect that the same standard of excellence will apply. The management and administration before and since my wife's arrival has been first class. Well done to all at Southwell Court.

stretched with little time to interact with residents. Social activity staff do a great job but have to cover three floors. It has been noted there is inconsistency in the level of basic personal care (nails, hair, shaving). When concerns are raised they are dealt with quickly but often reoccur. The lounge on the first floor is like a waiting room, often with people shouting for help. Described by my husband as a 'dumping ground'. The building is light and airy and the well kept garden is a lovely place to sit.

of ill health, the management respected her wishes not to go into the hospital. This entailed the manager having to arrive over 20 miles to obtain the reassuring medication - "literally going the extra mile". Total dedication, care and compassion.

what I heard and how I felt after the initial visit. My gut instincts told me this was the right place - and four years on, I'm so pleased I followed my instincts. The staff showed genuine care and concern for my friend. They kept me frequently informed of her condition. Even during the peak of Covid, I felt that the management team were across every aspect of bio-safety and security. Every time I called to ask about my friend and her welfare, I was given an informed, sensitive and knowledgeable update. All in all, Southwell Court Care home was a godsend - and I can't speak highly enough of the care home manager, her team and their supporters. Thank you, team Southwell Court (Care Home)!

to the general manager at Southwell (I have no words to say what an amazing, totally committed lady she is), but also that every member of staff at the home, whatever their position, has been empathetic, thoughtful and considerate not only to Mum but to us her children. It was a very tough and upsetting decision to take Mum away from her home, but every single member of the Southwell team has helped us through this difficult journey. Now, in January 2023, I do believe if Mum wasn't at Southwell, she wouldn't be with us today. Absolutely nothing is too much trouble for the staff, and Mum is treated with respect and as an individual. I absolutely recommend this home. What amazing people they all are!