St Philips Care Group | 33 Care Homes

Review of
Leys Park Care Home
from Deirdre W (Wife of Resident) published on 24 February 2026 Submitted via Postal Card • Report

Overall Experience

I am satisfied with my husbands care in Leys Park. Management and staff have his best interests at heart and do their best to keep him safe well and contented. He eats well which is a blessing and doesn't often leave any food. However one small point as food is served on cold plates it quickly cools

and if they could be warmed before serving would be a benefit when better weather comes getting out in fresh air would also help.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Leys Park Care Home
from Olga H (Daughter of Resident) published on 24 February 2026 Submitted via Postal Card • Report

Overall Experience

I am very happy with the home as it is within walking distance for my elderly mother to visit my father. The staff are very friendly and welcoming. My dad has settled in from his arrival in Oct'25. He does sometimes say his dinner can be a bit cold so perhaps the plates could be warmed or food on plate

heated in microwave. Overall I'm quite happy.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Leys Park Care Home
from M D (Daughter-in-law of Resident) published on 24 February 2026 Submitted via Postal Card • Report

Overall Experience

Overall review is satisfactory, there are areas for improvement. Some rooms would benefit from having hard flooring i.e - wood, lino instead of carpet, as service user has incontinence, this causes the carpet to smell. Therefore unpleasant to visit in the room. There are activities provided but when

not the resident tend to just sleep, as not much for them to do, cinema room would be good.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Burntwood Hall Care Centre
from Dawn P (Daughter of Resident) published on 20 February 2026 Submitted via Website • Report

Overall Experience

My dad was a resident at Burntwood Hall for the last year of his life. Even though we knew dad moving into a care home was the right option, it was still a very anxious time for us all. The staff were very welcoming, caring and professional. We couldn't believe how quickly dad settled in. As a family

knowing he was happy, safe and well cared for was a massive relief for us. Dad loved talking to the carers and having a laugh with them, participating in activities organised like weekly bingo, as well as other events throughout the year. Dad always had a good appetite and he enjoyed the food. Dad was always treated with respect, care and compassion. All the staff are amazing, kind and caring people and the care dad received was exceptional. We loved visiting dad, joining in with activities like bingo, talking to other residents and carers. We will always be grateful for the care shown to our dad. Burntwood Hall is simply outstanding!

Reply from Zoe Hall, Administrator at Burntwood Hall Care CentreThank you for taking the time to leave a review for Burntwood Hall. I will ensure the team receive your feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Chestnuts Care Centre
from Linda C (Daughter-in-law of Resident) published on 17 February 2026 Submitted via Website • Report

Overall Experience

The care that my mother in law is second to none. She is thriving putting on weight and is more socially active. She is eating the food that the carers know has been prescribed by the dietician. We are always made to feel welcome

Reply from Emma Phillips, Home Manager at Chestnuts Care CentreThank you so much for taking the time to write your positive review, I will be sure to pass this on to the team at Chestnuts , I know how much this will mean to the staff team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Highlands Care Home
from R R (Resident) published on 17 February 2026 Submitted via Postal Card • Report

Overall Experience

This place feels ike a 5 star hotel. Although I have never stayed in a 5 star hotel.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Chestnuts Care Centre
from S C (Daughter-in-law of Resident) published on 15 February 2026 Submitted via Website • Report

Overall Experience

Visited my mother-in-law today she looked very comfortable sat with other residents in the main lounge area, we were welcomed by the staff who when asked by us if Mum was OK responded by reassuring us that she had a comfortable night and was doing well she also told us where she was and asked if we

would like a drink. We stayed with Mum until lunchtime and during the time we sat with her the staff interacted with us and the other residents in a pleasant and respectable way we always go home feeling comfortable leaving our Mum in there care .

Reply from Emma Phillips, Home Manager at Chestnuts Care CentreThank you so much for taking the time to write your positive review, I will be sure to pass this on to the team at Chestnuts , I know how much this will mean to the staff team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Pavilion Care Centre
from A C (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report

Overall Experience

Mum is well looked after at the Pavilion Care Centre.
The staff are friendly and caring and treat her with kindness and respect.
The home is well run and organised.
The food is good quality, mum appreciates this.

Reply from Patricia Pearson, manager at Pavilion Care CentreDear A C
We thank you very much for your lovely review.
Your Mum is always very positive and we appreciate your kind words.
Thank you from everyone here at The Pavilion

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Chestnuts Care Centre
from Angela Z (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

As a daughter of a resident in the Chestnuts in Grimsby I am very happy with the standard of care my mother receives.The staff are excellent and nothing is too much trouble,they also make us visitors feel at home too all residents are treated with respect and dignity.although my mum has one of the smaller

rooms she is happy and settled in it.management are also very helpful if we have a problem they go above and beyond to fix it.finally I would like to express my concerns about making the activity room into another bedroom as this only leaves the lounge for everyone to sit in and it's just not big enough also there is nowhere to do any activities it's is in my opinion the wrong thing to do as it's only going to be the residence that suffer ,it is out of the hands of the Chestnuts's management and goes much higher,I hope this can be solved.

Reply from Michael Baty, Regional Manager at Chestnuts Care CentreThank you for your positive comments surrounding the staff and management team, I will be pleased to pass your comments onto them as I no they will appreciate your excellent feedback. Due to our recent visit from our regulators we had to find a longer term sustainable solution to enable the home to continue with its high standard of care.
After a comprehensive review of all available options, supported by a building survey, we regrettably had no alternative but to return one of the existing bedroom spaces previously used as an additional lounge back to its original purpose.
A relatives meeting was held over 2 dates to discuss the changes. During these meetings, we discussed the proposed arrangements with alternative plans to mitigate any long-term impact. As a result, effective measures have been put in place, with alternative locations made available throughout the home to ensure residents continue to have suitable options for communal and lounge areas.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Belmont House
from Robert M (Husband of Resident) published on 27 January 2026 Submitted via Postal Card • Report

Overall Experience

Very good and satisfactory and good staff

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Belmont House
from Neil G (Partner of Resident) published on 27 January 2026 Submitted via Postal Card • Report

Overall Experience

From my partners observations she is a resident in the care home, together with my observations being a regular visiter to the home, both our opinions are that the staff are very professional and caring in all aspects of care for the residents. As well as the normal running of the home, there is provision

for leisure activities ie concerts, music nights and occasional trips out. To places that interest the residents. All in all I feel that the care home is excellent.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Leys Park Care Home
from John M (Resident) published on 26 January 2026 Submitted via Website • Report

Overall Experience

Absolutely terrible service not had wash for 2 weeks and today since 830am been asking for nappy which I have to wear because of disability asked every hour 4 times now 1030am to be changed . I do not recommend

Reply from Stephanie Brookes-Kent, HR Manager at Leys Park Care HomeThank you for your feedback.
Following your recent return to us from another setting I was surprised by the content of the review.
I am pleased to say that we were able to discuss this in person and come to a resolution. Whilst the review is not a reflection of the care you receive, we cannot have dissatisfied resident.
Please feel free to speak to myself or a member of the team if you need anything.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Chilton Care Centre
from D C (Husband of Resident) published on 15 January 2026 Submitted via Postal Card • Report

Overall Experience

My wife spent the last four days of her life in this care home. She was treated with dignity and kindness the whole time she was in. The staff also treated myself and any visitors with kindness and understanding, nothing was a problem, they were constantly visiting the room to check on us. Since her

death I have visited the care home on many occasions and have been made very welcome. I would not hesitate to recommend Chilton Care Centre.

Reply from Maxine Smith, Manager at Chilton Care CentreThankyou for a lovely review as always you are welcome anytime

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Whim Hall Care Centre
from Shona H (Daughter-in-law of Resident) published on 13 January 2026 Submitted via Website • Report

Overall Experience

Our family are delighted with the excellent care of my father in law since admission last summer . The Staff are extremely welcoming friendly and attentive and my father in law is very happy and settled in Whim Hall. He has a lovely homely room , enjoys the activities, food and company of others . The

Home is always clean , tidy and nicely decorated . Such a lovely homely setting in the country which has been an excellent choice .

Reply from Lorna Gordon, manager at Whim Hall Care CentreGlad to hear that your father in law has settled in and is enjoying life at Whim Hall with all the activities and company of his peers.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Whim Hall Care Centre
from Avril M (Niece of Resident) published on 13 January 2026 Submitted via Website • Report

Overall Experience

My Aunt has been in Whim Hall Care Home for over 5 years and I would like to thank the Staff and Management for the care that was provided for my Aunt. Staff were always approachable. Nothing was too much trouble and anything that was asked of the Carers was promptly attended to. My Aunt was treated

with respect and dignity at all times and she was always at ease when Staff were interacting with her. She enjoyed the musical entertainment, church services and visits from Holly the dog. I was always welcomed when I visited and informed of how my Aunt was getting on, as things were not always easy due to her condition. Visiting was always a pleasure and cups of tea readily available. Thank you everyone at Whim Hall.

Reply from Lorna Gordon, manager at Whim Hall Care CentreThank you for such a positive review, it is always a pleasure for staff when they get to interact with families.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Chilton Care Centre
from Graham S (Son of Resident) published on 13 January 2026 Submitted via Postal Card • Report

Overall Experience

A well run home with a caring, resident focused ethos. My Mum is ver happy there, she says staff allow choices, do not enforce rigidity or are at all 'pushy'. She says staff are kind, approachable and considerate.

Reply from Maxine Smith, Manager at Chilton Care Centrethankyou for your kind review i will be sure to let staff know

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Whim Hall Care Centre
from Sarah Ann A (Sister of Resident) published on 9 January 2026 Submitted via Website • Report

Overall Experience

My brother was accepted into Whim Hall after a distressing and extended stay in hospital while awaiting an acceptable care package.
My family and I reside overseas and we are my brother's only relatives. While he has excellent friends who have supported him with his dementia journey, Whim has been

his rescue. We visited during the month of November and whilst my brother had only been living there for 6 weeks, his friends noted a change in his well being. He is enjoying the engagement with staff members, he remarks on the food as being very good and plenty of it. He loves that his clothes return washed to him every day. Whilst he is unhappy with his medical condition he says he feels happy at Whim and feels he is being well cared for. On my visits to Whim I could witness some very lovely caring being offered to other residents. Aged care is not an easy job and in many ways under appreciated, I hope the staff at Whim know we fully appreciate their high level of professionalism.

Reply from Lorna Gordon, manager at Whim Hall Care CentreSo glad to hear that your brother has settled well into his life at Whim Hall and is enjoying the experience, which can be slightly overwhelming when new to a care environment. Hoping your visit has reassured you that the team and myself ensure best practice and well being are foremost for all our residents. Thank you for taking the time to write such a positive review.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Chilton Care Centre
from Dylis W (Niece of Resident) published on 8 January 2026 Submitted via Website • Report

Overall Experience

Very friendly all staff but especially Donna all residents that we seen were well dressed amd clean rooms clean the best care home we have ever been to. Very well done to all staff. Even the activities are great

Reply from Maxine Smith, Manager at Chilton Care Centrethankyou for your kind review i will inform the staff who will be delighted with your comments

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Canwick Court Care Centre
from H B (Daughter of Resident) published on 7 January 2026 Submitted via Postal Card • Report

Overall Experience

This is a very friendly, efficient care centre. My mother can be very difficult at times, but they cope with her very well. She is always clean and tidy when I visit, and I am always kept informed about her needs.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Grove Care Home
from Mary A (Resident) published on 24 December 2025 Submitted via Postal Card • Report

Overall Experience

I receive excellent care from the very friendly and efficient staff. They try to accommodate everything I have requested my family have peace of mind knowing I am receiving excellent of kind care I would recommend The Grove care home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Care Homes Owned by St Philips Care Group

St Philips Care Group Locations (33)

St Philips Care Group Reviews (954)

Leys Park Care Home

Leys Park Care Home

Leys Park Care Home

Burntwood Hall Care Centre

Chestnuts Care Centre

Highlands Care Home

Chestnuts Care Centre

Pavilion Care Centre

Chestnuts Care Centre

Belmont House

Belmont House

Leys Park Care Home

Chilton Care Centre

Whim Hall Care Centre

Whim Hall Care Centre

Chilton Care Centre

Whim Hall Care Centre

Chilton Care Centre

Canwick Court Care Centre

The Grove Care Home

Awards / Recognitions (2)

Loading

Loading

Loading

Care Seekers

Job Seekers