St Philips Care Group | 33 Care Homes

Review of
Pavilion Care Centre
from A C (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report

Overall Experience

Mum is well looked after at the Pavilion Care Centre.
The staff are friendly and caring and treat her with kindness and respect.
The home is well run and organised.
The food is good quality, mum appreciates this.

Reply from Patricia Pearson, manager at Pavilion Care CentreDear A C
We thank you very much for your lovely review.
Your Mum is always very positive and we appreciate your kind words.
Thank you from everyone here at The Pavilion

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Chestnuts Care Centre
from Angela Z (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

As a daughter of a resident in the Chestnuts in Grimsby I am very happy with the standard of care my mother receives.The staff are excellent and nothing is too much trouble,they also make us visitors feel at home too all residents are treated with respect and dignity.although my mum has one of the smaller

rooms she is happy and settled in it.management are also very helpful if we have a problem they go above and beyond to fix it.finally I would like to express my concerns about making the activity room into another bedroom as this only leaves the lounge for everyone to sit in and it's just not big enough also there is nowhere to do any activities it's is in my opinion the wrong thing to do as it's only going to be the residence that suffer ,it is out of the hands of the Chestnuts's management and goes much higher,I hope this can be solved.

Reply from Michael Baty, Regional Manager at Chestnuts Care CentreThank you for your positive comments surrounding the staff and management team, I will be pleased to pass your comments onto them as I no they will appreciate your excellent feedback. Due to our recent visit from our regulators we had to find a longer term sustainable solution to enable the home to continue with its high standard of care.
After a comprehensive review of all available options, supported by a building survey, we regrettably had no alternative but to return one of the existing bedroom spaces previously used as an additional lounge back to its original purpose.
A relatives meeting was held over 2 dates to discuss the changes. During these meetings, we discussed the proposed arrangements with alternative plans to mitigate any long-term impact. As a result, effective measures have been put in place, with alternative locations made available throughout the home to ensure residents continue to have suitable options for communal and lounge areas.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Belmont House
from Robert M (Husband of Resident) published on 27 January 2026 Submitted via Postal Card • Report

Overall Experience

Very good and satisfactory and good staff

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Belmont House
from Neil G (Partner of Resident) published on 27 January 2026 Submitted via Postal Card • Report

Overall Experience

From my partners observations she is a resident in the care home, together with my observations being a regular visiter to the home, both our opinions are that the staff are very professional and caring in all aspects of care for the residents. As well as the normal running of the home, there is provision

for leisure activities ie concerts, music nights and occasional trips out. To places that interest the residents. All in all I feel that the care home is excellent.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Leys Park Care Home
from John M (Resident) published on 26 January 2026 Submitted via Website • Report

Overall Experience

Absolutely terrible service not had wash for 2 weeks and today since 830am been asking for nappy which I have to wear because of disability asked every hour 4 times now 1030am to be changed . I do not recommend

Reply from Stephanie Brookes-Kent, HR Manager at Leys Park Care HomeThank you for your feedback.
Following your recent return to us from another setting I was surprised by the content of the review.
I am pleased to say that we were able to discuss this in person and come to a resolution. Whilst the review is not a reflection of the care you receive, we cannot have dissatisfied resident.
Please feel free to speak to myself or a member of the team if you need anything.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Chilton Care Centre
from D C (Husband of Resident) published on 15 January 2026 Submitted via Postal Card • Report

Overall Experience

My wife spent the last four days of her life in this care home. She was treated with dignity and kindness the whole time she was in. The staff also treated myself and any visitors with kindness and understanding, nothing was a problem, they were constantly visiting the room to check on us. Since her

death I have visited the care home on many occasions and have been made very welcome. I would not hesitate to recommend Chilton Care Centre.

Reply from Maxine Smith, Manager at Chilton Care CentreThankyou for a lovely review as always you are welcome anytime

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Whim Hall Care Centre
from Shona H (Daughter-in-law of Resident) published on 13 January 2026 Submitted via Website • Report

Overall Experience

Our family are delighted with the excellent care of my father in law since admission last summer . The Staff are extremely welcoming friendly and attentive and my father in law is very happy and settled in Whim Hall. He has a lovely homely room , enjoys the activities, food and company of others . The

Home is always clean , tidy and nicely decorated . Such a lovely homely setting in the country which has been an excellent choice .

Reply from Lorna Gordon, manager at Whim Hall Care CentreGlad to hear that your father in law has settled in and is enjoying life at Whim Hall with all the activities and company of his peers.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Whim Hall Care Centre
from Avril M (Niece of Resident) published on 13 January 2026 Submitted via Website • Report

Overall Experience

My Aunt has been in Whim Hall Care Home for over 5 years and I would like to thank the Staff and Management for the care that was provided for my Aunt. Staff were always approachable. Nothing was too much trouble and anything that was asked of the Carers was promptly attended to. My Aunt was treated

with respect and dignity at all times and she was always at ease when Staff were interacting with her. She enjoyed the musical entertainment, church services and visits from Holly the dog. I was always welcomed when I visited and informed of how my Aunt was getting on, as things were not always easy due to her condition. Visiting was always a pleasure and cups of tea readily available. Thank you everyone at Whim Hall.

Reply from Lorna Gordon, manager at Whim Hall Care CentreThank you for such a positive review, it is always a pleasure for staff when they get to interact with families.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Chilton Care Centre
from Graham S (Son of Resident) published on 13 January 2026 Submitted via Postal Card • Report

Overall Experience

A well run home with a caring, resident focused ethos. My Mum is ver happy there, she says staff allow choices, do not enforce rigidity or are at all 'pushy'. She says staff are kind, approachable and considerate.

Reply from Maxine Smith, Manager at Chilton Care Centrethankyou for your kind review i will be sure to let staff know

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Whim Hall Care Centre
from Sarah Ann A (Sister of Resident) published on 9 January 2026 Submitted via Website • Report

Overall Experience

My brother was accepted into Whim Hall after a distressing and extended stay in hospital while awaiting an acceptable care package.
My family and I reside overseas and we are my brother's only relatives. While he has excellent friends who have supported him with his dementia journey, Whim has been

his rescue. We visited during the month of November and whilst my brother had only been living there for 6 weeks, his friends noted a change in his well being. He is enjoying the engagement with staff members, he remarks on the food as being very good and plenty of it. He loves that his clothes return washed to him every day. Whilst he is unhappy with his medical condition he says he feels happy at Whim and feels he is being well cared for. On my visits to Whim I could witness some very lovely caring being offered to other residents. Aged care is not an easy job and in many ways under appreciated, I hope the staff at Whim know we fully appreciate their high level of professionalism.

Reply from Lorna Gordon, manager at Whim Hall Care CentreSo glad to hear that your brother has settled well into his life at Whim Hall and is enjoying the experience, which can be slightly overwhelming when new to a care environment. Hoping your visit has reassured you that the team and myself ensure best practice and well being are foremost for all our residents. Thank you for taking the time to write such a positive review.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Chilton Care Centre
from Dylis W (Niece of Resident) published on 8 January 2026 Submitted via Website • Report

Overall Experience

Very friendly all staff but especially Donna all residents that we seen were well dressed amd clean rooms clean the best care home we have ever been to. Very well done to all staff. Even the activities are great

Reply from Maxine Smith, Manager at Chilton Care Centrethankyou for your kind review i will inform the staff who will be delighted with your comments

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Canwick Court Care Centre
from H B (Daughter of Resident) published on 7 January 2026 Submitted via Postal Card • Report

Overall Experience

This is a very friendly, efficient care centre. My mother can be very difficult at times, but they cope with her very well. She is always clean and tidy when I visit, and I am always kept informed about her needs.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Grove Care Home
from Mary A (Resident) published on 24 December 2025 Submitted via Postal Card • Report

Overall Experience

I receive excellent care from the very friendly and efficient staff. They try to accommodate everything I have requested my family have peace of mind knowing I am receiving excellent of kind care I would recommend The Grove care home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Cathedral Care Centre
from David N (Son of Resident) published on 23 December 2025 Submitted via Postal Card • Report

Overall Experience

One word 'OUTSTANDING'

Reply from Samantha Pagram, Regional Manager at Cathedral Care CentreThank you so much for your kind review; it really does mean a lot to the staff, who do their very best to provide high-quality care and support for our residents and their families.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Bowburn Care Centre
from C H (Granddaughter of Resident) published on 23 December 2025 Submitted via Postal Card • Report

Overall Experience

Need more food options & more 1-2-1 movement sessions

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Bowburn Care Centre
from Y R (Granddaughter of Resident) published on 22 December 2025 Submitted via Postal Card • Report

Overall Experience

Staff are always helpful when approached, answering questions to ease any concerns.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Bowburn Care Centre
from Charlotte C (Friend of Resident) published on 22 December 2025 Submitted via Postal Card • Report

Overall Experience

Staff have been very supportive however feel the food could be more varied.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Grove Care Home
from Ann T (Wife of Resident) published on 18 December 2025 Submitted via Postal Card • Report

Overall Experience

I find The Grove very 'welcoming'! The 'atmosphere' is apparent upon entering! It smells lovely and everything is clean and tidy. No obvious obstacles and 'freedom' is extended to both residents and visitors. Both myself and my husband have agreed on the 'excellent' survey below! 'Care and respect'

is shown by staff.

Reply from Andrew Fletcher, Home Manager at The Grove Care HomeThank you for taking the time to leave a great review for The Grove. I will ensure the team receives your feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Grove Care Home
from A N (Granddaughter of Resident) published on 18 December 2025 Submitted via Postal Card • Report

Overall Experience

An absolute amaizing care home, we couldn't be happier with the highest standard of care my nan recieves from amaizing, hard working + friendly care staff who always go above + beyond. The home is run by a hard working, fantastic manager who is approachable and works hard to ensure the residents. Staff

+ families are happy and recieving the highest quality care and support. Always an amazing atmosphere. The home is always clean bright and well maintained at all times. I would definetly recommend The Grove, the best care home there is!

Reply from Andrew Fletcher, Home Manager at The Grove Care HomeThank you for taking the time to leave a great review for The Grove. I will ensure the team receives your feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Grove Care Home
from D A (Son of Resident) published on 18 December 2025 Submitted via Postal Card • Report

Overall Experience

The home is warm and welcoming. The staff are very approachable and lovely. My relative has settled in well. The rooms are a bit dated but thats the only negative.

Reply from Andrew Fletcher, Home Manager at The Grove Care HomeThank you for taking the time to leave a great review for The Grove. I will ensure the team receives your feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Care Homes Owned by St Philips Care Group

St Philips Care Group Locations (33)

St Philips Care Group Reviews (947)

Pavilion Care Centre

Chestnuts Care Centre

Belmont House

Belmont House

Leys Park Care Home

Chilton Care Centre

Whim Hall Care Centre

Whim Hall Care Centre

Chilton Care Centre

Whim Hall Care Centre

Chilton Care Centre

Canwick Court Care Centre

The Grove Care Home

Cathedral Care Centre

Bowburn Care Centre

Bowburn Care Centre

Bowburn Care Centre

The Grove Care Home

The Grove Care Home

The Grove Care Home

Awards / Recognitions (2)

Loading

Loading

Loading

Care Seekers

Job Seekers