Care Homes Owned by Springcare Ltd

They have an amazing team; where staff are always cheerful and treat residents with dignity and warmth. It's been such a relief to know dad is in such a caring and supportive place. We are forever grateful for the love and dedication shown to dad and our family.

of the food is home made and dad always enjoys it!

needs. There is plenty of activities/entertainment activities to partake in or just enjoy. There is a regular hairdresser and chiropodist and a lady who does exercise classes for the residents. My husband is always and clean and tidy.

you sincerely from the bottom of our hearts for this. It has made the world of difference to us as a family.

feeling and answered all of our many questions. After an initial first visit we took mum to meet Angelina, Lucy and her team at The Chace in Malvern and mum really loved the experience and especially loved her bedroom. Mum also had reservations about it being the right time for a move but we feel that The Chace has such a lovely feel about the home and the wonderful care of team looking after the residents that mum moved in on 27th October and it was the best best decision. Mum is looked after beautifully, has made new friends and is always happy to participate in daily activities, especially keep fit and baking. A very big thank you to Angelina, Lucy and all the staff at The Chace!

as needed. The response to any issues raised is always positive and action is taken to resolve any issues.
Food varied and well balanced and good to now have two chefs on board. Also good to have more permanent carers joining the team after a bit of an hiatus after the new ownership a year ago.
In summary it's a very special home.

falling out of bed, being burnt and weeks of dry skin at the top of her legs as the cream the Dr prescribed wasn't being put on regular. Majority of the carers in Wellington are lovely but unfortunately they are understaffed and don't have the time to look after everyone in the way they would like. Higher management don't care that basic needs of residents aren't being met, instead they gave my 91yr old nana 28 days notice stating they couldn't meet her needs, this was after us making the same complaints about basic needs, then my mum was asked to write a review and the management didn't like what she wrote so kicked nana out.

her new friends in the lounge, she enjoys the activities and the trips out! The well maintained garden provides beautiful outdoor space where residents can take leisurely strolls and simply relax.

her daughter was always informed of anything, I always felt reassured my mom was safe + cared for. I can't speak highly enough of all the staff and feel like I had new friends, not just people looking after my mom.

with care my mum receives she is so happy in her home, which makes things so much easier, for myself and family, I'm so glad I found her forever home.

the hospital admission was significant and it was clear from the MDT professionals report that he was unable to return home and live independently. It was a rapid and sad change of events for my sister and I and we feared the outcome for Dad.
The transition to Bucklow Manor however has been a positive experience from day one especially given the traumatic and sad demise over such a short period of time for Dad and a huge shift for us all. Dad was welcomed on his arrival by Franklin and we too were made welcome and reassured that Dad would be well cared for. Within a short time of his admission Dad was joining in with an exercise to music session. We thank you all for his care

to any family looking for top quality care for their family.