Springcare Ltd | 31 Care Homes

Review of
Sandiway Lodge Nursing Home
from A M (Son of Resident) published on 30 January 2026 Submitted via Website • Report

Overall Experience

My mum moved to the home when she was no longer able to live independently and lived there for over 2 years. She was welcomed from the start and received a lot of support in adjusting to her new situation. She celebrated her 104th and 105th birthdays there, with lovely parties on both occasions. When

it became clear that the end was near the staff did all they could to keep us as a family well informed and to make her comfortable. She passed away peacefully in the home in her own bed and in a room she knew well which was important to her and her family.

Reply from Macie Cox, Marketing Executive at Sandiway Lodge Nursing HomeThank you so much for your heartwarming review, this means so much to us here at Sandiway. Mum is so missed everyday and please know our door is always open if you fancy a cuppa.

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Review of
The Sycamore and Poplars Care Home
from M A (Resident) published on 30 January 2026 Submitted via Postal Card • Report

Overall Experience

Over the Christmas period the staff did their utmost to make it a very happy festive season for the residents and for visitors too. We enjoyed the cheerfulness of the decorations and the beautifully decorated live Christmas tree in the lounge with a staff member carefully following the strict instructions

of a resident! During the extremely cold spell afterwards the carers and the caretaker made every effort to make sure that the residents were warm and comfortable. To return to the events of Christmas Day, the cook of the day is to be praised for serving such a wonderful traditional meal for us all. Once again I would like to stress the great care which is taken with the complete accuracy of our medication and specific dietary needs.

Reply from Macie Cox, Marketing Executive at The Sycamore and Poplars Care HomeThank you so much for your kind review, it means a lot to us here. We are so pleased that you enjoy living with us and had a good Christmas. We are so lucky to have a wonderful team and such a gorgeous home.

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Review of
Brimstage Manor
from C B (Husband of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

My wife has been at Brimstage Manor for 18 months. Doubts about moving from home have been eased by the care she's having, the family atmosphere, and how she's settled. The staff, in whatever role, are cheerful and engage sensitively with residents. Attentive and personal care is matched to people's

personalities and needs. Activities are enthusiastically led and organised. On-site management is brilliant: the manager and deputy are committed, imaginative and lead by example - their positive approach with residents, staff and relatives bringing significant improvements. Having five different social areas to choose from is important; the recent refurbishment of the home has made a big difference to its comfort and social life. During a recent illness the nursing care for my wife, and liaison with the GP, was excellent. On Christmas Day she was sufficiently recovered for us to have lunch together in her room, the table beautifully decorated and the service like being at a restaurant!

Reply from Macie Cox, Marketing Executive at Brimstage ManorThank you so much for taking the time to write such a heartwarming review. We are so pleased that our recent changes including refurbishment have made a noticeable difference! We are so lucky to have such fabulous management as well as the whole team who are loyal and caring.

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Review of
The Cedars Nursing Home
from Sharon P (Relative of Resident) published on 29 January 2026 Submitted via Postal Card • Report

Overall Experience

The care provided has been excellent in everyway. Staff were kind, patient and genuinely caring. Dignity and respect at all times. Communication wtih family was clear & reassuring. The home was clean and well organised. Welcoming atmosphere.

Reply from Macie Cox, Marketing Executive at The Cedars Nursing HomeThank you so much for your kind feedback, it means a lot to us all here at The Cedars and we will pass into the staff!

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Review of
Brockhampton Court Care Home
from Tony W (Husband of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

My wife is currently a resident of Brockhampton Court. She is someone who is entering her very last days with us. The atmosphere within the home is quiet and peaceful yet everyone is friendly and efficient. One could not wish for a better place to end your days.

Reply from Macie Cox, Marketing Executive at Brockhampton Court Care HomeThank you so much for your touching review, we appreciate it massively and Brockhampton will always, always be here to support you.

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Review of
Hatton Court Nursing Home
from Des C (Husband of Resident) published on 29 January 2026 Submitted via Postal Card • Report

Overall Experience

My wife has dementia with quite complex emotional needs. She was in 2 previous care homes and really could not settle. From the first sight of her room at Hatton Court, she seemed more settled. Staff have built a really good, caring relationship with her and react very well to her sometimes challenging

behaviours. She has had quite a few falls, but each time the medical care/regime has been spot on. I feel confident she is in a caring environment. I felt a large amount of guilt when I had to move her to a care home, but I know she is being well cared for by manager to cleaning staff, and everyone is between. A big thank you to all the staff at Hatton Court.

Reply from Macie Cox, Marketing Executive at Hatton Court Nursing HomeThank you so much for taking the time to write such a lovely review, it really means a lot to us at Hatton. We are so lucky to have such a fabulous team who all have become a big family with our residents!

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Review of
Brockhampton Court Care Home
from L B (Granddaughter of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

Brockhampton Court is a lovely care home with friendly, caring staff who treat residents with respect and kindness. It has a warm, welcoming atmosphere and provides excellent care. Food is amazing after hiring new talented chefs and nice to see the same familiar faces from the care team day in day out.

Highly recommended.

Reply from Macie Cox, Marketing Executive at Brockhampton Court Care HomeThank you so much for your lovely review, it means a lot to us here at Brockhampton Court and we thank you for your continued support!

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Review of
The Sycamore and Poplars Care Home
from M A (Friend of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

Sycamore has been great since reopening. The place feels fresh, clean, and welcoming, and the staff are friendly and helpful. There's a really positive vibe, and it's clear a lot of care and effort has gone into getting everything right. Would definitely recommend

Reply from Macie Cox, Marketing Executive at The Sycamore and Poplars Care HomeThank you so much for your lovely review, it really means a lot to us at Sycamore and we are glad that you enjoy our beautiful home as much as us!

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Review of
Alexandra Care Home
from A B (Son of Resident) published on 29 January 2026 Submitted via Postal Card • Report

Overall Experience

Very good. Staff friendly/excellent.

Reply from Macie Cox, Marketing Executive at Alexandra Care HomeThank you so much for taking the time to write us a lovely review! We really appreciate it here at Alexandra Care Home!

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Review of
Weston House Residential Home
from H S (Granddaughter of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

My grandfather was well looked after at his time in Weston House. The staff were so lovely and caring towards him. He was always in a good mood when we came to visit, always chatty and very complimentary about the home.

Reply from Macie Cox, Marketing Executive at Weston House Residential HomeThank you so much for your lovely review, we really appreciate your support here at Weston!

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Review of
Windy Knowe Nursing Home
from Christine H (Wife of Resident) published on 29 January 2026 Submitted via Postal Card • Report

Overall Experience

I cannot speak highly enough of Windy Knowe. I have been so impressed with the level of care provided by every single member of staff. Nothing is ever too much trouble and everyone is friendly, welcoming and always has time to help.
There is genuine warmth throughout, with staff consistently smiling

and engaging with residents.
Food is excellent and visitors are encouraged to join residents at meal times, creating a lovely inclusive atmosphere with no restrictions on visiting The activities co-ordinator does fantastic feel supported. Overall Windy Knowe offers outstanding care in a warm, respectful, atmosphere - I am very happy with our choice.

Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing HomeThank you so much for your touching review, it really means a lot to us at Windy Knowe! We are so lucky to have such a fantastic team with such a family feel and we appreciate your support.

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Review of
Park House Care Home
from David C (Son of Resident) published on 27 January 2026 Submitted via Postal Card • Report

Overall Experience

Park House has cared for several members of my family, they were treated with respect and dignity. My mum is now a resident there, and she is well looked after, and she always says how nice the staff are to her. She always looks clean, and her room is always tidy. My only negative is that it's virtually

impossible to gain access during holiday times. My daughter waited almost an hour on Boxing Day and gave up in the end. I have mentioned this to management, and they said they would look into it. Someone should always be available to answer the door to family and relatives. Waiting this long is unacceptable.

Reply from Macie Cox, Marketing Executive at Park House Care HomeThank you so much for all of your positive feedback, we really appreciate it here at Park House! We apologise that this is happening with wait times at the door, we have looked into this and are acting on it so this doesn't continue to be an issue.

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Review of
Canal Vue
from Julia H (Wife of Resident) published on 27 January 2026 Submitted via Postal Card • Report

Overall Experience

Received a call from Management on 25th November giving me 28 days to move my husband who has Alzheimers. He had been there for 2 weeks. She told me there were 33 incidents of bad behaviour-none of which I had been informed. (Even though I visited frequently and had been told that everything was ok).

When I asked to see the Incident Log I was refused. I managed to acquire a copy and the incidents were normal behaviour for someone with Alzheimers. One incident said he refused to put his slippers on! It said that he didn't understand that he couldn't walk around and enter peoples rooms. People with dementia don't understand rules or being told their behaviour is not appropriate. Management don't seem to be aware of this. They were told about his behaviour but say they weren't. I don't feel they assessed him properly. Before the move I was told of lots of activities. In reality staff seem happy to make residents sit around when the activities person is unavailable. The homes policy is to rotate staff daily between floors so residents don't see familiar faces regularly. I don't think this is good for people with dementia.

Reply from Macie Cox, Marketing Executive at Canal VueThank you for sharing your feedback and we are sorry to hear that this experience was upsetting.

We understand that Alzheimer's and dementia can present complex behaviours, which are approached with compassion and understanding by our trained staff. In some instances, ongoing assessment shows that a more specialised care environment is required to safely meet a resident's needs. In such cases, it is our duty to ensure the individual is placed in the most appropriate care setting for their needs.

It is our responsibility to ensure that the wellbeing, safety, and dignity of all our residents are maintained at all times. We acknowledge the importance of open dialogue with families. We would also like to reassure you that a wide range of daily activities take place within the home, outlined in our activities timetable.

Thank you again for your feedback, which we take seriously as part of our ongoing commitment to learning and improvement.

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Review of
Westwood Hall Nursing Home
from Susan L (Daughter of Resident) published on 26 January 2026 Submitted via Postal Card • Report

Overall Experience

Thank you to everyone who worked so hard to give residents and visitors such a lovely Christmas the Christmas decorations and activities went above and beyond. Not only are the rooms kept very clean and tidy but the grounds around the building are kept the same not an easy task at this time of year

and always food and cups of tea in abundance. Happy new year to everyone.

Reply from Macie Cox, Marketing Executive at Westwood Hall Nursing HomeThank you so much for your kind words, it really means a lot to us here at Westwood!

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Review of
Ringway Mews Care Home
from Lydia S (Friend of Resident) published on 26 January 2026 Submitted via Website • Report

Overall Experience

My experience is that it's a great home and provides lots of activities for the residents especially Carrisa she goes above and beyond for the residents and is a very friendly lady. Excellent service

Reply from Macie Cox, Marketing Executive at Ringway Mews Care HomeThank you so much for your lovely review, we are so grateful and lucky to have such an amazing team!

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Review of
Park House Care Home
from Glynis L (Daughter of Resident) published on 21 January 2026 Submitted via Postal Card • Report

Overall Experience

My mum has been in Park House for a number of years, she has been looked after so well, the staff are absolutely amazing. The only fault we have is nobody answering the door at weekends. Otherwise everything is brilliant.

Reply from Macie Cox, Marketing Executive at Park House Care HomeThank you so much for your lovely review, we really appreciate it. Thank you for raising this, we are looking into ways that this can be improved!

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Review of
Newton Hall Care Home
from R M (Brother of Resident) published on 20 January 2026 Submitted via Website • Report

Overall Experience

My brother, who previously lived alone and is very set in his ways, had to move into a care home. Despite this, the Managers, Care Staff, Catering team, and Activities Coordinator at Newton Hall have all warmly welcomed him and have taken their time to get to know him. They've all gone out of their

way to help him settle in and make living in Newton Hall comfortable.
His individual needs are respected, and he is always treated with dignity. He joins in activities when he chooses, and it is equally respected when he prefers not to.
Security is excellent and reassuring. I am consistently welcomed with kindness, and the staff are friendly and approachable, with a nurse in charge always available to speak with.
The lounges are bright and welcoming, with space to socialise, and the gardens are pleasant with a covered seating area.
We are very grateful for the care, compassion, and commitment shown by everyone at the home.

Reply from Macie Cox, Marketing Executive at Newton Hall Care HomeThank you so much for your lovely review of Newton Hall, this means so much to us. We are so pleased that your brother is settled and comfortable with us!

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Review of
Sandiway Lodge Nursing Home
from Mike W (Son of Resident) published on 20 January 2026 Submitted via Website • Report

Overall Experience

Mum was a resident at Sandiway Lodge for 10 months. Throughout this time she received excellent care from the wonderful team at Sandiway Lodge. Family were always made to feel welcome when visiting and residents are treated with kindness and dignity. The whole of the staff team including nursing, care

staff, domestic staff, kitchen staff and management are friendly, caring and professional. As mum's health deteriorated in her last few weeks, the level of care and compassion that she received was truly exceptional. Family were welcome to be with her at any time, we were treated with great compassion and offered drinks, food and even a bed for the night.
I would not hesitate to recommend Sandiway Lodge to anyone who wanted a loved one to receive the best possible care.

Reply from Macie Cox, Marketing Executive at Sandiway Lodge Nursing HomeThank you for taking the time to write such a touching review for Sandiway Lodge. We send our love and support at this difficult time and always hold Mum in our hearts.

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Review of
Sandiway Lodge Nursing Home
from Mark R (Son of Resident) published on 20 January 2026 Submitted via Website • Report

Overall Experience

My Mum moved to Sandiway Lodge after a respite stay at a residential home as it was clear she needed a higher level of care. She was reticent at first, being fiercely independent her whole life. She also wasn't always the easiest resident to care for (tirelessly ignoring safely advice and protocols

about moving around unaided, even after repeated falls when she'd lived by herself, and even once mischievously acquiring the door code to break out so she could take a brief walk around the gardens, much to the terror of the staff, spring to mind!). But the care and affection the staff had for her was always evident (my Mum was a keen artist and without asking they bought her a table for all her art projects, as well as a dressing table so she could sit and put on her make up in the morning...just out of pure kindness), and she too had such affection for them and was so grateful for all the kindnesses they showered upon her.
I too wish to share my gratitude to all who cared so much for her.

Reply from Macie Cox, Marketing Executive at Sandiway Lodge Nursing HomeThank you so much for your heart warming review, it means so much to us here at Sandiway. We are lucky to have such a caring team. We send you love and support always and our door is always open for you if ever you fancy a cuppa!

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Review of
Westwood Hall Nursing Home
from Steve M (Son of Resident) published on 20 January 2026 Submitted via Website • Report

Overall Experience

My Mum moved to Westwood Hall in the summer of 2025 as my Dad who was suffering from stage 4 cancer could no longer look after her at home. My Dad then himself became too ill to be at home and following a brief spell in hospital he was also lucky enough to become resident for several months on end of

life care. My Dad sadly passed away in December and my Mum still remains at Westwood Hall.
My Dad could not commend Westwood Hall high enough as do all of our family. The staff are all so friendly, cooperative and extremely approachable. The management are impeccable and extremely supportive and maintain excellent standards. The Dining hall, front lounge and main lounge are a perfect environment for the residents to feel "away" from their rooms and the external grounds in the summer months provide a calm exterior escape for both residents and visiting family.The home feels like an extension to our own home as we come and go frequently which says it all. Superb.

Reply from Macie Cox, Marketing Executive at Westwood Hall Nursing HomeThank you so much for taking the time to write such beautiful words, it means so much to us here at Westwood Hall. We send our love and support to you all at this hard time and are so pleased you love our home. You are all part of our Westwood family and our support is always here whenever you need it.

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Care Homes Owned by Springcare Ltd

Springcare Ltd Locations (31)

Springcare Ltd Reviews (1314)

Sandiway Lodge Nursing Home

The Sycamore and Poplars Care Home

Brimstage Manor

The Cedars Nursing Home

Brockhampton Court Care Home

Hatton Court Nursing Home

Brockhampton Court Care Home

The Sycamore and Poplars Care Home

Alexandra Care Home

Weston House Residential Home

Windy Knowe Nursing Home

Park House Care Home

Canal Vue

Westwood Hall Nursing Home

Ringway Mews Care Home

Park House Care Home

Newton Hall Care Home

Sandiway Lodge Nursing Home

Sandiway Lodge Nursing Home

Westwood Hall Nursing Home

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