The Orders of St John Care Trust | 67 Care Homes

Review of
Stirlings
from Carrie B (Daughter of Resident) published on 17 February 2026 Submitted via Postal Card • Report

Overall Experience

My mum is given the best care that I could ask for. Very happy.

Reply from Helen Dearing, On behalf of the team at StirlingsThank you for your kind feedback. Were delighted to hear that your mum is happy and receiving the best possible care. Your reassurance means a great deal to our team thank you for taking the time to share it.

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Review of
Spencer Court
from R T (Son-in-law of Resident) published on 17 February 2026 Submitted via Postal Card • Report

Overall Experience

My wife and I visit Spencer Court every week, and we really feel there is a strong sense of community between the residents, staff and visitors. All staff play their part in making Spencer Court a welcoming place, and my mother-in-law is well looked after. We always have a laugh with the staff, even

though they are clearly busy, and this contributes to making each visit a positive experience. I have visited a few other care homes, seeing other relatives, but Spencer Court is by far the best. Is Spencer Court perfect? No, but they listen to visitors' concerns and take time to explain their procedures or work with residents and their family to improve the experience. If I ever end up in a care home, I would want it to be Spencer Court.

Reply from Helen Dearing, On behalf of the team at Spencer CourtThank you so much for your kind and thoughtful feedback. We're really pleased to hear that you feel such a strong sense of community at Spencer Court and that your mother-in-law is well cared for.
Your comments about the team's warmth, openness and willingness to listen mean a great deal to us, and we'll be sure to share them with everyone. Thank you for taking the time to leave such a positive review - this has truly made our day.

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Review of
Hayward Care Centre
from Ann T (Resident) published on 17 February 2026 Submitted via Postal Card • Report

Overall Experience

This is a very friendly home & I can do the things I would like to do and not feel forced. I must admit I like being prompted and try to be on time first thing in the morning. It was Monday morning, and we all scrambled down to the bottom floor. It was a bit crowded, and carers came through to spend

a few moments in the lovely garden. Perhaps when it's sunnier we can work out in the garden. Everybody very friendly.

Reply from Harry Marsh, On behalf of the team at Hayward Care CentreThank you for sharing your lovely feedback. We're so pleased to hear that you feel Hayward Care Centre is a friendly home where you can enjoy doing the things you like, without ever feeling pressured. Supporting independence while offering gentle encouragement is very important to us, so it's wonderful to know you appreciate the prompts in the morning too. It's also great to hear you're enjoying time in the garden, we're certainly looking forward to making the most of it when the sunnier weather arrives! Thank you again for your kind words, they mean a great deal to the whole team.

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Review of
Ashwood Care Centre
from J C (Son-in-law of Resident) published on 17 February 2026 Submitted via Postal Card • Report

Overall Experience

The care teams are always friendly and are usually available to answer any queries we have about our mum. They give a high level of care, and are supportive of both residents and visiting family.

Reply from Harry Marsh, On behalf of the team at Ashwood Care CentreThank you for taking the time to share your feedback. We're delighted to hear that you find our care team friendly, approachable and supportive, and that they provide a high level of care for your mum. It's especially reassuring to know you feel able to ask questions and that both residents and visiting families are well supported. Your kind comments mean a great deal to the whole team. Thank you again for your trust and for sharing your experience.

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Review of
Meadowcroft
from E T (Daughter of Resident) published on 17 February 2026 Submitted via Postal Card • Report

Overall Experience

My mother has only recently moved into Meadow Croft and has settled in remarkable quickly. She has enjoyed joining him with the activities - something she never did when she was living along and has not made new friendships already. She is very well cared for by the lovely staff which is such a relief

for us as a family. It's comforting to know she's in such pleasant surroundings and she's especially looking forward to spending time out in the garden

Reply from Helen Dearing, On behalf of the team at MeadowcroftThank you so much for your kind feedback. We're delighted to hear that your mother has settled in so quickly and is enjoying taking part in the activities - especially that she has already made lots of new friends.
It's wonderful to know that she feels well cared for by our lovely team and that this has brought reassurance to you as a family. We're also pleased to hear she's looking forward to spending time in the garden, which is a special part of life here.
Thank you again for taking the time to share your experience - your comments will be shared with the whole team.

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Review of
Isis House Care Centre
from Christine B (Daughter of Resident) published on 17 February 2026 Submitted via Website • Report

Overall Experience

We have always had a very positive experience with the Isis. The staff are always extremely kind and helpful. Any queries we have had have been dealt with quickly and professionally. We could not wish for a better or more caring place for Dad to be.

Reply from Helen Dearing, On behalf of the team at Isis House Care CentreThank you very much for your kind and positive feedback. We're delighted to hear that you've had such a good experience at Isis and that our team have been consistently kind, helpful and professional.
It means a great deal to know that you feel confident and reassured about your dad's care. Your comments will be shared with the whole team, and we thank you for trusting us to care for him.

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Review of
Windsor Street Care Centre
from J H (Daughter-in-law of Resident) published on 13 February 2026 Submitted via Postal Card • Report

Overall Experience

He is happy here, calls the staff his extra family, which shows how much he thinks of them. All staff are really caring and helpful, and nothing is too much trouble. Couldn't have picked a better home for him.

Reply from Steve Gardner-Collins, On behalf of the team at Windsor Street Care CentreThank you so much for your kind words. We are thrilled to hear that he feels happy and at home with us, and it means a lot that he sees our staff as his "extra family." Our team takes great pride in providing caring and supportive care, and your feedback is a wonderful acknowledgment of their hard work. We're so pleased that you feel confident in your choice of Windsor Street Care Centre, it really is our privilege to care for him.

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Review of
Coombe End Court
from P R (Daughter of Resident) published on 13 February 2026 Submitted via Postal Card • Report

Overall Experience

I feel mum is very well looked after and on the whole in clothing coordinate which in the past would have mattered to her. I think perhaps more activities would be good than I do realise it might be hard to get residents in Pearl to cooperate.

Reply from Steve Gardner-Collins, On behalf of the team at Coombe End CourtThank you for sharing your feedback. We're delighted to hear that your mum is well cared for and that her clothing is coordinated, we know how important those details can be. We also appreciate your suggestion regarding activities. We continually strive to offer engaging experiences for all our residents, and we understand that participation can vary depending on individual preferences and abilities. Your feedback is very helpful as we look at ways to enhance activity options in Pearl, ensuring they are enjoyable and accessible for everyone. Thank you again for taking the time to share your thoughts. We really value your input and will continue to work on providing the best possible care and experiences for all our residents.

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Review of
Isis House Care Centre
from Debra B (Daughter of Resident) published on 12 February 2026 Submitted via Website • Report

Overall Experience

My father has been a resident for the last 18 months. I have found all the staff, nurses, carers, cleaners etc are always caring, friendly and professional, even when they are very busy.. Dad is treated with respect and his personal care needs are met with compassion and dignity. There is plenty of

choice for food, which is well cooked and plentiful. His room is kept clean and I appreciate the excellent laundry service.

Reply from Helen Dearing, On behalf of the team at Isis House Care CentreThank you very much for sharing your experience. We're pleased to hear that your father has been well supported during his time with us and that you have consistently found our team to be caring, friendly and professional.
Your kind feedback will be shared with the whole team, and we thank you for taking the time to leave such a positive review.

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Review of
Stirlings
from Greta T (Wife of Resident) published on 12 February 2026 Submitted via Postal Card • Report

Overall Experience

My husband has always been happy in Stirlings - even more so since he has a room downstairs and is in the centre of things.
I have marked rooms as satisfactory, as I feel some furniture has seen better days, as have some of the facilities.
Activities are terrific - Praise for Angela.

Reply from Helen Dearing, On behalf of the team at StirlingsThank you so much for your lovely review, we are so pleased to read how happy your husband is here at Stirlings. It really is an absolute pleasure caring for him. He really has come into his own recently with our activities, it's so great to see. We are very lucky to have our amazing Angela - so glad she gets the recognition for doing such a great job with activities. Thank you again for your very kind words.

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Review of
Stirlings
from Kathryn M (Granddaughter of Resident) published on 12 February 2026 Submitted via Postal Card • Report

Overall Experience

I'm very happy with the care my nan receives here, and I love that they are encouraged to join in lots of activities, and all the staff are lovely.

Reply from Helen Dearing, On behalf of the team at StirlingsThank you so much for your very kind words - it's so appreciated. It's an absolute pleasure caring for your nan, she makes us smile so much especially when she's getting involved with our activities and interacting with the team and other residents. It's lovely to see.

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Review of
Stirlings
from Lindsey D (Daughter of Resident) published on 12 February 2026 Submitted via Postal Card • Report

Overall Experience

My main concern is that my mum is happy, and that certainly seems to be the care. I was worried that she might not settle at Stirlings, but she really seems to be enjoying herself. She is mixing with people far more than before, and taking part in all the activities. Her room is clean when I visit and

she usually looks well. The staff are lovely and it's aways nice to see everyone. Well done everyone!

Reply from Helen Dearing, On behalf of the team at StirlingsThank you so much for your lovely feedback. We're delighted to hear that your mum has settled in so well at Stirlings and that she's enjoying herself, getting involved in activities and spending time with others. It's great to know that you feel reassured when you visit and that her room is clean, she looks well, and our team make you feel welcome. Your kind words mean a great deal to everyone here and will be shared with the whole team.
Thank you again for taking the time to leave such a positive review - and well done messages like yours really do brighten our day!

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Review of
Ermine House
from Miriam M (Daughter of Resident) published on 12 February 2026 Submitted via Postal Card • Report

Overall Experience

My mother died recently aged 97. For the past 2 and a half years, she has had respite care at Ermine House for 2 weeks, 4 times a year. I cannot praise the staff enough. They are kind, caring, and well organised. We could rest easy knowing she was in safe hands and receiving the best care.

Reply from Tracey Parkes, Admin Assistant at Ermine HouseThank you for taking the time to write your lovely review. The team really appreciate all your kind feedback. We will pass on your comments to the team so that we can praise our staff or to improve our services.

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Review of
The Heights
from Mike D (Son of Resident) published on 12 February 2026 Submitted via Website • Report

Overall Experience

We live locally so had heard on the Village grapevine that The Heights had a great reputation. But when my 99 year old Mum had to be admitted to respite care at short notice we got the opportunity to judge for ourselves. And even though are expectations were high they have been exceeded. We have been

bowled over by the standard of loving care that my dear Mum is receiving. ALL the staff without exception are happy, smiley, caring, just lovely people. The Manager, Emma, runs such a grand operation, supported superbly by Gemma. Gemma must be the best ambassador for any Care Home in the world. The entertainment team of Junior, Queen & Tina are also exceptional - infectious fun, delivered with such loving care. And the Nursing, Catering & Cleaning Team are all also delightful. Everyone gets on with everything & the whole place feels just so wonderfully warm & welcoming. I cannot praise the care more highly than.& absolutely wouldn't hesitate to recommend The Heights to anyone - thank you!

Reply from Steph Palmer, On behalf of the team at The HeightsThank you so much for such a detailed and positive review, M D. And we are so glad you would recommend The Heights!

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Review of
Hartsholme House
from Carole D (Friend of Resident) published on 12 February 2026 Submitted via Postal Card • Report

Overall Experience

Visit was to see a lond standing, much loved family friend who always says everyone is so kind at Hartsholme.

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Review of
The Lakes Care Centre
from Frances O (Daughter of Resident) published on 12 February 2026 Submitted via Postal Card • Report

Overall Experience

Mum has been a resident at 'The Lakes' for over a year. Mum has settled there very well. The entertainment staff are excellent, especially Luigi/Paul, there are a lot of varied activities on offer. The staff are patient and do their best to find out what might interest the residents. The food is very

good, Marie the chef make excellent cakes. The facilities are very good at 'The Lakes'.

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Review of
Stirlings
from Rob G (Son of Resident) published on 11 February 2026 Submitted via Website • Report

Overall Experience

I visit my mother 2 -3 times a week and am always welcomed to stay for a meal and find that the staff are always very friendly and patient with the residents. Facilities and food are always excellent. Many thanks to them all.

Reply from Helen Dearing, On behalf of the team at StirlingsThank you so much for your kind words. Were delighted to hear that you feel so welcome when visiting your mother and that our staff make you feel at home. Its wonderful to know you enjoy the facilities and the meals. Well be sure to pass on your thanks to the team theyll be very pleased to hear it!

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Review of
Lake House
from Terry J (Friend of Resident) published on 11 February 2026 Submitted via Postal Card • Report

Overall Experience

Could't be better.
Staff excellent.
Spotlessly clean.
Food brilliant.
Compared to other homes we visit on our travels this up there with the best.

Reply from Helen Dearing, On behalf of the team at Lake HouseThank you so much for your wonderful feedback! Were thrilled to hear that you find our staff excellent, the home clean, and the food brilliant. It means a lot to us that you consider us among the best compared to other homes youve visited. Well be sure to share your kind words with the team!

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Review of
Lake House
from Maurice G (Resident) assisted by family/friend published on 11 February 2026 Submitted via Postal Card • Report

Overall Experience

I am happy here. The food and drink is good and we get looked after.
I get on alright with people who live here, We all talk to one another.
My bedroom is alright.
I love the music events that they do here.

Reply from Helen Dearing, On behalf of the team at Lake HouseThank you very much for your kind feedback. Were really pleased to hear that youre happy here and that you enjoy the food, drinks, and the support you receive. Its great to know you get on well with others and feel comfortable in your bedroom. Were especially glad you enjoy the music events its lovely to hear they mean so much to you. Thank you for taking the time to share your experience.

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Review of
Hungerford House
from N O (Daughter-in-law of Resident) published on 10 February 2026 Submitted via Postal Card • Report

Overall Experience

My mother-in-law has found the transition into a care setting very difficult. The staff at Hungerford have all gone the extra mile to he;p her settle in. I personally have found the manager really helpful in listening and actioning any issues raised. Thank you to all the staff at Hungerford House.

Reply from Steve Gardner-Collins, On behalf of the team at Hungerford HouseThank you very much for taking the time to share your feedback. We understand that moving into a care setting can be a difficult transition, and we're really pleased to hear that our team has been able to support your mother-in-law with care, patience, and compassion. It's also encouraging to know that you've found the manager approachable and responsive to any concerns raised. Your kind words mean a great deal to all of us and will be shared with the whole team. Thank you again for your appreciation and trust in Hungerford House.

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Care Homes Owned by The Orders of St John Care Trust

The Orders of St John Care Trust Locations (67)

The Orders of St John Care Trust Reviews (5704)

Stirlings

Spencer Court

Hayward Care Centre

Ashwood Care Centre

Meadowcroft

Isis House Care Centre

Windsor Street Care Centre

Coombe End Court

Isis House Care Centre

Stirlings

Stirlings

Stirlings

Ermine House

The Heights

Hartsholme House

The Lakes Care Centre

Stirlings

Lake House

Lake House

Hungerford House

Awards / Recognitions (8)

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