Hill Care | 35 Care Homes

Review of
Aden Court Care Home
from D M (Daughter of Resident) published on 30 April 2025

Submitted via Website • Report

Overall Experience

Mum spent the final year of her life at Aden Court and we will always be grateful for the kindness and compassion she received. Every member of staff - from carers to kitchen and domestic teams - treated her with dignity, patience, and warmth.

We'd especially like to thank a particular staff member

for the biscuits, two members of staff for the banter and laughs, and another particular lady for the care and attention she gave Mum - especially doing her nails, which always made her feel that little bit special.

In her final days, the care was gentle and respectful, and we felt truly supported. Knowing she was surrounded by such kind, capable hands brought us great comfort.

Thank you for everything you did for Mum, and for us as a family.

Reply from Lisa Boyd, Manager at Aden Court Care Home

Thank you so much for your kind words, we ill never forget your mum. it was a pleasure looking after her, and meeting you guys :)

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Review of
Burton Closes Hall
from P B (Wife of Resident) published on 29 April 2025

Submitted via Postal Card • Report

Overall Experience

Had a warm welcome from the start, very friendly staff. They have much patience and understanding for my husband. Burton Closes is set in a beautiful area which means a lot, would recommend. Some room are ready for refurbishment which staff mentioned and hopefully this will take place.

Reply from Ana Airinei, Manager at Burton Closes Hall

Thank you so much for your kind words and for taking the time to share your feedback. It is truly a privilege to care for your husband, and we are delighted to hear that you felt welcomed by our friendly team. Your thoughtful comments will be shared with everyone, as we know they will mean a lot. Your husband is well-liked by all, and it is always a pleasure to support him.We are also aware that some rooms are in need of refurbishment, and we are actively working on plans to address this. We deeply appreciate your understanding, and rest assured, your feedback will help us continue to improve and ensure we provide the best care possible.Once again, thank you for your lovely feedback. We value your trust and will keep striving to maintain the high standards of care and service you expect from us.Warm regards.

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Review of
Longroyds & Pilling House Care Home
from A F (Friend of Resident) published on 29 April 2025

Submitted via Postal Card • Report

Overall Experience

I come every week to see my friend, it's always a friendly, happy home. The residents are always doing activities, eg baking & activities staff are always very friendly, happy and obliging whenever we come.

Reply from Tracy Keenan, Home manager at Longroyds & Pilling House Care Home

Thankyou for your kind review, I will be sure to pass on to our team that you feel welcomed into the home, we all enjoy seeing new faces and welcome all, dont forget if you have any suggestions to put them in the suggestion box, and we look forward to seeing you soon for our next shindig, thanks from all of us at L&P for your continued support throughout the year.

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Review of
Willowdene Care Home
from C B (Daughter of Resident) published on 21 April 2025

Submitted via Postal Card • Report

Overall Experience

Staff are lovely and do their best but so short staffed.
Residents as a result of this are left unsupervised.
Poor cleaning standards, especially on a weekend.
Resident's personal hygiene/care is sporadic.
Not aesthetically pleasing. Little stimulation for residents.

Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

We are really pleased to read that you think our staff are lovely and to recognise their hard work is greatly appreciated. We are however saddened to hear your experience at our home hasnt been the positive one wed like it to be, and would like to reassure you we take all complaints seriously. The health, hygiene & wellbeing of our residents is of paramount importance to us & we take pride in all aspects of the care we provide. We would like to assure you we have a comprehensive daily cleaning program in place undertaken by our full team of domestics. We understand how important meaningful engagement is for our residents and have recently employed a new activity coordinator who has designed a varied schedule around their preferences. We have an open-door policy & encourage relative to contact us with any concerns so we can assist in resolving them immediately. We aim to use all feedback in a positive manner to continuously improve our service and care for residents & their families.

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Review of
Beechwood Nursing Home
from J S (Son of Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience

Such wonderful caring patient staff, too many to give a shout out too. Two staff members in particular are amazing. every single member of staff we met were just fantastic.
We feel so happy seeing how well cared for mum is.

Reply from Dawn McIntosh, Manager at Beechwood Nursing Home

Thank you for your positive review. We will work on improving the areas which require improvement and look forward to you both visiting again soon.

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Review of
Beechwood Nursing Home
from Alan N (Son of Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience

I recently visited Beechwood to see my Father. After my cousin had contacted me about my father's situation.
I found the staff very supportive not only to my Father, but also to myself, while visiting.
Having lived in New Zealand since 2001, I had only seen my father twice when he visited New Zealand

in 2012 & 2013.. I feared the worst when my cousin informed me that dad was now resident in a care home.
However to see him at ease, and enjoying the occasional singalong with the staff, reassured me that he is being well looked after. I wish to thank all of the staff for their care and attention to Dad..
If possible I would like to know the full names of one staff member in particular, and the lady that comforted me as I left my last visit, If it is possible I'd like to be able to thank them in writing personally..

Reply from Dawn McIntosh, Manager at Beechwood Nursing Home

Thank you so much for your lovely review. It was a pleasure to meet you and so glad you enjoyed your visit.

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Review of
Holmewood Care Home
from D W (Daughter of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

I am extremely happy that my dad is a resident here. I think everyone who works here are very caring and always make sure that all needs are taken care of.
I'm very happy that I was the first person who was contacted when my dad has his accident.

Reply from Louise Spooner, Regional Manager at Holmewood Care Home

Thank you very much for taking the time to review the care your Dad receives with us at Holmewood. We will ensure your positive feedback is shared with the care team.

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Review of
Pelton Grange Care Home
from C B (Partner of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

My partner stayed here in January and March 2025. He has done nothing but praise the staff and facility and as a person who would previously refuse to stay in a home I am delighted that he says he would go back at any time. Staff and cleanliness are second to none.

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Review of
Aaron Court Care Home
from S I (Daughter of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

Not being cleaned, hair matted and filthy. When I have enquired apparently lots of agency staff this is still not acceptable. My mother's teeth went missing and all care staff could do when we asked was to shrug shoulders. My mother is not being treated with dignity. Yes I have complained and will continue

to.

Reply from Ellen Sharp, CRO at Aaron Court Care Home

We are disappointed to hear that your experience at our care home hasnt been the positive one we would like it to be, and would like to reassure you that we take all complaints seriously. Treating people with dignity and looking after the health, hygiene and wellbeing of those residing in the home is of paramount importance to us and we take pride in all aspects of the care we provide. We aim to keep agency use to a minimum but unfortunately there some occasions, like staff sickness, where we have no other option as we need to maintain staff numbers on the floor to support our residents.We have an open-door policy and always encourage relatives to contact the home if they have any concerns so that we can assist in resolving them immediately. We aim to use all feedback in a positive manner to continuously improve our service and care for our residents and their families.

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Review of
Alderwood Care Home
from O H (Daughter of Resident) published on 10 April 2025

Submitted via Website • Report

Overall Experience

My Mum has recently moved into Alderwood. She has mental & physical health needs. She's been struggling living by herself for over a year and arrived at Alderwood in a bad way. In just a short space of time and being properly looked after we are amazed how well she now seems. She's genuinely happy &

settled. My Mum has clicked well with the staff and feels at ease with them. She trusts them and allows them to look after her. It's a casual atmosphere around the place which is great. The staff are all extremely friendly & helpful. Everyone is on the ball and communication is spot on. It's just what my Mum was needing. She's enjoying the environment, the staff, the food and having her hair done. We were worried about Mum going into a care home and the implications. Turns out Mum has embraced it as a positive move, enjoying the perks and treats it like an all inclusive holiday. Many thanks to Alderwood and staff. We are thankful.

Reply from Angela De Mascia, Registered Manager at Alderwood Care Home

Thank you so much for this lovely review, The team at Alderwood will be thrilled that their dedication and hard work does pay off and , its lovely that their hard work doesn't go unnoticed. I will pass these words onto the staff. Thank You

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Review of
The Beeches Care Home
from Judie P (Daughter of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

The beeches has being looking after my mam, it's first class care, the staff are very friendly and always happy to help.
The carehome is clean and tidy and displays beautiful fresh flowers both upstairs and downstairs
Very happy with the carehome they give my mam

Reply from John Drury, Manager at The Beeches Care Home

Thankyou so much Judie for the lovely review, the feedback we receive is important for us to keep improving

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Review of
Holmewood Care Home
from K P (Friend of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

Coming to visit is nice and comfortable.

Reply from Cathy Shaw, Administrator at Holmewood Care Home

Thank you for your positive feedback. We are glad you feel comfortable when you visit the home.

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Review of
Pelton Grange Care Home
from S T (Daughter of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

Everyone was very caring and professional. They were all so kind to mam and gave me such needed support and respite.

Reply from Fiona Wilson, home manager at Pelton Grange Care Home

thankyou for your review. It was a pleasure looking after your mam.

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Review of
Longroyds & Pilling House Care Home
from M T (Niece of Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

We are very happy with our choice of this care home for out relative, who has recently moved into Pilling House. All the staff are kind, caring and professional, always providing excellent support.
It is clear they genuinely care about the residents, creating a warm and welcoming environment.
We feel

reassured knowing out loved one is in such good, kind, caring hands. We would definitely highly recommend.
Keep up the amazing work.
Thank you.

Reply from Tracy Keenan, Home manager at Longroyds & Pilling House Care Home

Thank you so much for your kind review, we are happy in the knowledge that we are doing what we love to a good standard, we also need to thank you for all your participation and the enthusiasm you bring every time you visit the home, it is our pleasure to take great care of aunty and look forward to seeing you soon.

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Review of
Burton Closes Hall
from Rachel S (Regular Volunteer) published on 3 April 2025

Submitted via Website • Report

Overall Experience

I attended a weekly baby group here today where the residents and children spent time together which I believe is a great service and beneficial for all involved and amazing staff very attentive to all residence and visitors all residents appeared happy and engaged well with all what a beautiful home!

Reply from Ana Airinei, Manager at Burton Closes Hall

Thank you for your wonderful feedback and for taking the time to visit! Were so pleased you enjoyed the baby groupour residents absolutely love having you here, and its heartwarming to see the joy these interactions bring to everyone involved. Your kind words mean a lot to our team, who are dedicated to making our home a happy and engaging place. We look forward to welcoming you again soon!

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Review of
Beechwood Nursing Home
from T H (Wife of Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience

I have no apprehensions at all concerning my wifes' care and wellbeing at Beechwood Care Home. I constantly see that she is well cared for and in very good hands.

Reply from Dawn McIntosh, Manager at Beechwood Nursing Home

Thank you so much for you kind review.We will work on further improving the areas you have highlighted.

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Review of
Beechwood Nursing Home
from M W (Brother of Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience

My sister is a very difficult to deal with staff are very good to her. Her husband has settled very well he has come on very well since he has been at Beechwood. When he came he was in Bed all the time but is now going down into the lounge and is enjoying it he is also feeding himself

Reply from Dawn McIntosh, Manager at Beechwood Nursing Home

Thank you so much for you kind review.We will work on further improving the areas you have highlighted.

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Review of
Beechwood Nursing Home
from Sheila W (Sister-in-law of Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience

My sister-in-law is not very easy to deal with but the staff handle very well.
He husband has settled very well, he goes down to the lounge very day and enjoys the company of the other residents he is sitting in a chair where he went to Beechwoods he was bed bound so we are pleased with his progress.

Reply from Dawn McIntosh, Manager at Beechwood Nursing Home

Thank you so much for you kind review.We will work on further improving the areas you have highlighted.

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Review of
Beechwood Nursing Home
from Keith J (Nephew of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

My uncle was placed in Beechwood when discharged from hospital after a bad fall. He is 95 years old and it became clear he could not look after himself at home.
My uncle was very poorly when he first arrived at the home but since that time has improved greatly. I cannot praise the staff highly enough

for the support and care provided, not only for my uncle but to myself.
While my uncle will not return home, I am so relieved that he is safe and being cared for at Beechwood Care Home in Northallerton.

Reply from Dawn McIntosh, Manager at Beechwood Nursing Home

Thank you so much for you kind review.It is a pleasure caring for your uncle.

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Review of
Bannatyne Lodge Care Home
from Andrew L (Son of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

My 90yr old father had a fall at home and was badly shaken. Respite care was suggested and as he lived in Peterlee and the home was next to his doctors we contacted Bannatyne Lodge. Best call we ever made. From the moment we initially rang to enquire, to the reception of my father, to the time we left

we were treated with complete professionalism that could not be faulted. My father ended up staying just over three weeks and he really enjoyed his time there. The food was top quality and plentiful. The staff from the manager down to the cleaners were a great friendly bunch of people. Many had been there 10+ years and a couple over 20+ years, which spoke volumes about the home as an employer. The activities were gentle but fun with encouragement to join in, my father enjoyed the bingo, dominos and even the wine tasting! Over the three weeks he regained his strength, at all times he was encouraged by the staff. He is now home but knows where to go if he wants a weeks R&R. 5* treatment.

Reply from Beverley Stubbs, Home Manager at Bannatyne Lodge Care Home

I'm so pleased to hear your dad enjoyed his stay with us and he regained some of his strength to go back home which was always his goal

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Care Homes Owned by Hill Care

Hill Care Locations (35)

Hill Care Reviews (1528)

Aden Court Care Home

Burton Closes Hall

Longroyds & Pilling House Care Home

Willowdene Care Home

Beechwood Nursing Home

Beechwood Nursing Home

Holmewood Care Home

Pelton Grange Care Home

Aaron Court Care Home

Alderwood Care Home

The Beeches Care Home

Holmewood Care Home

Pelton Grange Care Home

Longroyds & Pilling House Care Home

Burton Closes Hall

Beechwood Nursing Home

Beechwood Nursing Home

Beechwood Nursing Home

Beechwood Nursing Home

Bannatyne Lodge Care Home

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