Care Home Owned by Avery Healthcare Group in Tyne & Wear

Thank you so much for taking the time to share your feedback of the care home at Highcliffe Care Centre. I am glad to hear the team made your father feel special we try our best to ensure we provide person centred care! I'm also glad we made your family feel reassured as we understand how hard it is for families to have their parent in care. Your father is a miss to the Highcliffe 'family', such a lovely gentleman and a pleasure to care for. We also value your recommendation to others regarding potential stays with us here at Highcliffe! I will be sure to share this with the team, and I know they will find this motivational. Warmest regards, Highcliffe Care team.

Thank you so much for taking the time to share your feedback of the care home at Highcliffe Care Centre. I am glad to hear the team have shown compassion and care to you and your loved one. We also value your recommendation to others regarding potential stays with us here at Highcliffe! I will be sure to share this with the team, and I know they will find this motivational. Warmest regards, Highcliffe Care team.

Thank you for taking the time to provide feedback. We apologise for the experience you had at Highcliffe Care Home, it is not the service we wish to provide. I would welcome the opportunity to discuss the concerns you have raised and to investigate the issues further. Please do contact the home and ask to speak to me.

Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre. It is so amazing to hear how helpful and responsive the staff are. This will mean an awful lot to all of the team here at Highcliffe. It is also always nice to hear the word HOMELY as this is an environment we aim to provide! I will be sure to share this with the team, and I know they will find this motivational. Warmest regards, Highcliffe Care team.

Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre. The team value your relationship and mam's as part of the family! It is so refreshing to hear how respectful/caring and reassuring the team are. This will mean an awful lot to all of the team here at Highcliffe. I will be sure to share this with the team, and I know they will find this motivational. Warmest regards, Highcliffe Care team.

Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre afforded to your loved one. The team value your relationship as part of the family! This will mean an awful lot to all of the team here at Highcliffe. It is lovely to hear staff are responsive/efficient towards your mother's needs. It is wonderful that you would also recommend Highcliffe to others. Warmest regards, Highcliffe Care team.

Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre. This will mean an awful lot to all of the team here at Highcliffe. It is great to hear you are happy with your decision to choose Highcliffe for your loved one. We do like to focus efforts on activities to ensure our residents lives are enriched as much as possible. It is also very important to us that we create a welcoming and comfortable environment for all who reside here and visit. We appreciate your feedback. Warmest regards, Highcliffe Care team.

Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre afforded to your loved one. The team value your relationship as part of the family! This will mean an awful lot to all of the team here at Highcliffe. It is so refreshing to hear the team remain professional, friendly and helpful! We do like to go above and beyond as far as we can and also pride ourselves on making an enriched environment for our residents! Warmest regards, Highcliffe Care team.

Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre afforded to your loved one. This will mean an awful lot to all of the team here at Highcliffe. As you know, the long-established team work hard to deliver exceptional person-centred care that is right for each person and we are reliant on feedback, so fully appreciate you have taken the time to share this. I will be sure to share this with the team and I know they will find this motivational. Warmest regards Highcliffe Care team.

Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre afforded to your friend. This will mean an awful lot to all of the team here at Highcliffe. As you know, the long-established team work hard to deliver exceptional person-centred care that is right for each person and we are reliant on feedback, so fully appreciate you have taken the time to share this. I will be sure to share this with the team and I know they will find this motivational. Warmest regards Highcliffe Care team.

Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre afforded to your dear friend. This will mean an awful lot to all of the team here at Highcliffe. As you know, the long-established team work hard to deliver exceptional person-centred care that is right for each person and we are reliant on feedback, so fully appreciate you have taken the time to share this. I will be sure to share this with the team and I know they will find this motivational. Warmest regards Highcliffe Care team.

Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre afforded to your auntie. This will mean an awful lot to all of the team here at Highcliffe. As you know, the long-established team work hard to deliver exceptional person-centred care that is right for each person and we are reliant on feedback, so fully appreciate you have taken the time to share this. I will be sure to share this with the team and I know they will find this motivational. Warmest regards Highcliffe Care team.

Thank you so much for taking the time to share your feedback on the care Highcliffe care centre have afforded to your wife, this will mean an awful lot to all of the team here at Highcliffe. As you know, the long-established team work hard to deliver exceptional person-centred care that is right for each person and we are reliant on feedback, so fully appreciate you have taken the time to share this. We share your values regarding communication and we hope to work in the right direction creating even stronger bonds/ open communication with families and loved ones. I will be sure to share this with the team and I know they will find this motivational. Warmest regards Highcliffe care team