Care Home Owned by Avery Healthcare Group in Tyne & Wear

had a warm and homely feel, which was confirmed once we moved Dad in.

I recommend Highcliffe to anyone thinking about doing the same.
Why?
The staff are always lovely.
They made Dad feel really special.
The activities are great for those who want to participate, and they include many external trips.
It is always immaculate in all areas.
Like all things in life, we had a few teething problems initially, but once they understood Dad and he was settled, as a family, we could all sleep peacefully in our beds, knowing he was safe.

Dad passed in January, and all I can say is thank you to everyone for making Dad's last few years as comfortable and safe as they could be.

for his respite. He was very satisfied with the stay and the care and attention given to him by all staff he came in contact with.
We would have no hesitation in recommending Highcliffe Care Home!

and caring way. So very grateful for all that takes place at Highcliffe, cleaners, carers, managers, activities and catering etc. Thank you.

with carer who "leant against the bedroom wall whilst chewing gum" as I asked why?
Never saw the manager during my visits - shocking.

go, the staff are always interacting with the residents. If ever I've had concerns the care staff are quick to respond back, they listen to your concerns, nothing is too much trouble for them, the cleanliness is spot on, I've got no worries or concerns with my mam being in Highcliffe, would highly recommend, everything about Highcliffe is spot on, the carers do a brilliant job.

and all of our family. Thank you for caring so much about Mam.

The times my mother needed assurance in her new surroundings and the different medical needs were handled with kindness and support by all the staff and any medical issues attended to promptly, interacting with the necessary medics. Activities and a resident hairdresser are provided for those wishing to participate. Overall, at the present time, I would not hesitate to recommend Highcliffe to someone who needed care and support.

day. I can't praise everyone enough. Just fabulous.

staff are very professional, caring and made a real effort to make my aunt welcome. The building is clean and tidy, the food is good and the general atmosphere is pleasant.

caring way to take part. The resident's wishes are also well respected. This week because of Halloween the building has been beautifully decorated and there is going to be a Halloween party for the residents. I would have no hesitation in recommending Highcliffe Care Home.

The staff are second to none, all of the staff from the domestics to management are so helpful, friendly and caring. They cannot do enough for the residents. There is always something going on and they are always organising lots of activities for the residents. The food looks really nice and our friend enjoys it very much. The place is spotlessly clean, the staff are working hard all day to keep it nice and it certainly shows. We are so happy that our friend is being so well looked after in this happy and safe environment.

to recommend Highcliffe, a huge thank you for all they have done for my auntie.