"The advice I got from all the staff was excelent.
I would like to thank all the staff for looking after my brother at all times.
Thank..."Read all 81 reviews
from £1,000 / week60 rooms
Location Type: Care Home
Highcliffe Care Home, located just a short distance from the Fulwell Quarry Nature Reserve and not far from the sea, provides residential, respite and dementia care.
The home features a bright and... Read more
Older Person Care
Respite Care
Permanent Care
Dementia Residential Care
Residential Care
Avery Healthcare Group Reviews in Tyne & Wear (81)
9.6
Avery Healthcare Group has a Group Review Score of 9.6 (9.599) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Avery Healthcare Group must have a Review Score.
The advice I got from all the staff was excelent. I would like to thank all the staff for looking after my brother at all times. Thank you very much
Kenneth
↩Reply from Stacey Lennon, Home Manager at Highcliffe Care Home - Avery Healthcare
Thank you so much for taking the time to share your feedback of the care home at Highcliffe Care Centre. I am pleased to hear the staff have supported yourself and your brother. Your brother is a pleasure to have at Highcliffe, I will be sure to share this with the team, and I know they will find this motivational. Warmest regards, Highcliffe Care team.
All the staff both carers and domestic staff are very approachable, understanding, helpful and keep me up to date with mams health etc. Thanks so much. Elaine
↩Reply from Stacey Lennon, Home Manager at Highcliffe Care Home - Avery Healthcare
Thank you so much for taking the time to share your feedback of the care home at Highcliffe Care Centre. I am pleased to hear the staff are approachable and understanding. I am also pleased the communication from the team is good and your informed well in regard to mum, I will be sure to share this with the team, and I know they will find this motivational. Warmest regards, Highcliffe Care team.
My mother has settled, but took time, enjoying it now, and gets on with the staff, which are all excellent.
↩Reply from Stacey Lennon, Home Manager at Highcliffe Care Home - Avery Healthcare
Thank you so much for taking the time to share your feedback of the care home at Highcliffe Care Centre. I am glad to hear your mum settled in so well with us, I'm also glad you feel the staff are excellent, I will be sure to share this with the team, and I know they will find this motivational. Warmest regards, Highcliffe Care team.
As I have only arrived here recently, I had a lovely, warm welcome, plus the care home has a friendly environment, where the staff are kind and helpful. It is very peaceful and I enjoy looking out of my window and enjoying the garden views.
↩Reply from Stacey Lennon, Home Manager at Highcliffe Care Home - Avery Healthcare
Thank you so much for taking the time to share your feedback of the care home at Highcliffe Care Centre. I am glad to hear you have experienced a warm and friendly welcome! I am also glad you enjoy your view, if you have requests to improve the view I would love to hear those too! I will be sure to...
Dad has just moved into Highcliffe. Despite continuing building work, the care of the staff is exceptional.
All staff are second to none, and I am very grateful for how they have helped my dad settle. It helps us as a family. Thank you.
↩Reply from Stacey Lennon, Home Manager at Highcliffe Care Home - Avery Healthcare
Thank you so much for taking the time to share your feedback of the care home at Highcliffe Care Centre. I am glad to hear your father has settled in so well with us, I'm also glad we have been able to support you all as a family! I will be sure to share this with the team, and I know they will find this motivational. Warmest regards, Highcliffe Care team.
What can I say about the staff at Highcliffe Care Home.
We were saddened to have to move Dad into care after a fall in 2023, and it was a tough decision we had to make as a family. How do we choose? He had been self-dependent until the age of 93.
When we visited the home for the first time, it had a warm and homely feel, which was confirmed once we moved Dad in.
I recommend Highcliffe to anyone thinking about doing the same. Why? The staff are always lovely. They made Dad feel really special. The activities are great for those who want to participate, and they include many external trips. It is always immaculate in all areas.
Like all things in life, we had a few teething problems initially, but once they understood Dad and he was settled, as a family, we could all sleep peacefully in our beds, knowing he was safe.
Dad passed in January, and all I can say is thank you to everyone for making Dad's last few years as comfortable and safe as they could be.
↩Reply from Stacey Lennon, Home Manager at Highcliffe Care Home - Avery Healthcare
Thank you so much for taking the time to share your feedback of the care home at Highcliffe Care Centre. I am glad to hear the team made your father feel special we try our best to ensure we provide person centred care! I'm also glad we made your family feel reassured as we understand how hard it...
My dad stayed at Highcliffe for two weeks respite. We were very impressed with the first visit my wife and I made (following a recommendation) with the compassion and care shown, referring to a possible stay. We went back the next day with Dad and soon made the decision that Highcliffe would be ideal for his respite. He was very satisfied with the stay and the care and attention given to him by all staff he came in contact with.
We would have no hesitation in recommending Highcliffe Care Home!
↩Reply from Stacey Lennon, Home Manager at Highcliffe Care Home - Avery Healthcare
Thank you so much for taking the time to share your feedback of the care home at Highcliffe Care Centre. I am glad to hear the team have shown compassion and care to you and your loved one. We also value your recommendation to others regarding potential stays with us here at Highcliffe! I will be...
Highcliffe Care Home is a hugely supportive, caring and kind place to be. The staff are welcoming, provide updates as and when and clearly show a genuine interest in and caring for all residents. It's reassuring for me and my family to know that our mother and grandmother is cared for in such a positive and caring way. So very grateful for all that takes place at Highcliffe, cleaners, carers, managers, activities and catering etc. Thank you.
↩Reply from Stacey Lennon, Home Manager at Highcliffe Care Home - Avery Healthcare
Thank you so much for taking the time to share your feedback of the care home at Highcliffe Care Centre. I am glad to hear the team are caring, kind and supportive. As a company we value these traits! I am also pleased the team have provided you with reassurance regarding you loved one. I will be...
This place is always very nice and clean when I visit my family member and the staff here are excellent, very friendly and very helpful I would highly recommend this care home to anyone.
Thanks again.
↩Reply from Stacey Lennon, Home Manager at Highcliffe Care Home - Avery Healthcare
Thank you so much for taking the time to share your feedback of the care home at Highcliffe Care Centre. I am glad to hear the team are helpful and friendly when you visit ensuring you have a positive experience. Thank you for your recommendation to others it means a lot to us here at Highcliffe! I...
This is a lovely, warm, caring place. Always there to help at any time. My husband has settled very well thanks to the care and lovely support of all members of staff. This gives me so much comfort and peace of mind and everyone is treated with utmost respect. Thank you all so much.
↩Reply from Stacey Lennon, Home Manager at Highcliffe Care Home - Avery Healthcare
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre. I am glad to hear you have experienced a warm and caring welcome at Highcliffe and that your husband has settled well. It is also lovely to hear that we have been able to provide you with reassurance...
Our dad has only been in Highcliffe for six days but our experience of the care provided is absolutely amazing. The staff are great, very caring, Nothing is a problem for them. Dad thinks he is in a hotel. The care has been second to none, We are extremely happy with his care as a family.
↩Reply from Stacey Lennon, Home Manager at Highcliffe Care Home - Avery Healthcare
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre. It is so amazing to hear how caring and amazing the team are. This means an awful lot to all of us here at Highcliffe. It is also a pleasure to know your dad is enjoying his time here! I will be sure...
Father was admitted 27/2 for a 17 day stay. Showered once. Clothes not changed daily, looked dirty each visit. "Fell from bed," not notified - spoke to deputy twice giving concerns - asked for Father to be showered day of leave - ignored - pad still in situ from night before - as per same clothes. Raised with carer who "leant against the bedroom wall whilst chewing gum" as I asked why?
Never saw the manager during my visits - shocking.
↩Reply from Stacey Lennon, Home Manager at Highcliffe Care Home - Avery Healthcare
Thank you for taking the time to provide feedback. We apologise for the experience you had at Highcliffe Care Home, it is not the service we wish to provide. I would welcome the opportunity to discuss the concerns you have raised and to investigate the issues further. Please do contact the home and ask to speak to me.
Not happy with the previous care home my mam was in, we got her a place at Highcliffe, I can honestly say what a massive difference, it's lovely and clean, the rooms are lovely, soon as you walk in its got a lovely homely feel, all the staff are very nice, doesn't matter what time of day or night you go, the staff are always interacting with the residents. If ever I've had concerns the care staff are quick to respond back, they listen to your concerns, nothing is too much trouble for them, the cleanliness is spot on, I've got no worries or concerns with my mam being in Highcliffe, would highly recommend, everything about Highcliffe is spot on, the carers do a brilliant job.
↩Reply from Stacey Lennon, Home Manager at Highcliffe Care Home - Avery Healthcare
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre. It is so amazing to hear how helpful and responsive the staff are. This will mean an awful lot to all of the team here at Highcliffe. It is also always nice to hear the word HOMELY as this is an...
Mam came to Highcliffe in December after being in hospital having had several falls at home. It was a very difficult time for us all but the staff reassured us that it was the right decision and now we are so happy we chose Highcliffe. The staff are amazing. They are very caring and respectful to Mam and all of our family. Thank you for caring so much about Mam.
↩Reply from Stacey Lennon, Home Manager at Highcliffe Care Home - Avery Healthcare
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre. The team value your relationship and mam's as part of the family! It is so refreshing to hear how respectful/caring and reassuring the team are. This will mean an awful lot to all of the team here at...
When my mother needed care, Highcliffe Care Home was recommended to me by a friend whose relation was a resident. The staff were very welcoming and supportive at a difficult time adapting to the situation. We were offered the option of several different rooms, all of which were sizable and pleasant. The times my mother needed assurance in her new surroundings and the different medical needs were handled with kindness and support by all the staff and any medical issues attended to promptly, interacting with the necessary medics. Activities and a resident hairdresser are provided for those wishing to participate. Overall, at the present time, I would not hesitate to recommend Highcliffe to someone who needed care and support.
↩Reply from Stacey Lennon, Home Manager at Highcliffe Care Home - Avery Healthcare
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre afforded to your loved one. The team value your relationship as part of the family! This will mean an awful lot to all of the team here at Highcliffe. It is lovely to hear staff are...
Mam had to go into a care home following her discharge from hospital. I looked at a few places and there and chose Highcliffe for various reasons. The staff are fantastic, the activities are amazing and the building is very comfortable. As a family we have been made very welcome, it was a great decision.
↩Reply from Stacey Lennon, Home Manager at Highcliffe Care Home - Avery Healthcare
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre. This will mean an awful lot to all of the team here at Highcliffe. It is great to hear you are happy with your decision to choose Highcliffe for your loved one. We do like to focus efforts on...
I always feel welcome and the professionalism of every member of staff is to be commended. Staff are always on hand to chat with to and are more than helpful and friendly. The catering staff go above and beyond. The activities team are so on the job, there is never a dull moment, they eat fill everyone day. I can't praise everyone enough. Just fabulous.
↩Reply from Stacey Lennon, Home Manager at Highcliffe Care Home - Avery Healthcare
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre afforded to your loved one. The team value your relationship as part of the family! This will mean an awful lot to all of the team here at Highcliffe. It is so refreshing to hear the team remain...
Staff have been extremely helpful and caring towards my relation these last few months. As she has been in and out of hospital, they have always welcomed her back with open arms. l and my family appreciate everything that they do.
↩Reply from Stacey Lennon, Home Manager at Highcliffe Care Home - Avery Healthcare
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre afforded to your loved one. The team value your relationship as part of the family! It is so refreshing to hear she was welcomed back with open arms. This will mean an awful lot to all of the team...
Due to unexpected circumstances, we needed to place my aunt into a care home immediately. Of three possible placements only Highcliffe was prepared to go the extra mile in assessing and completing paperwork to allow my aunt a safe place to stay that same day. (They did paperwork in one afternoon.) The staff are very professional, caring and made a real effort to make my aunt welcome. The building is clean and tidy, the food is good and the general atmosphere is pleasant.
↩Reply from Stacey Lennon, Home Manager at Highcliffe Care Home - Avery Healthcare
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre afforded to your loved one. This will mean an awful lot to all of the team here at Highcliffe. As you know, the long-established team work hard to deliver exceptional person-centred care that is right...
My friend and I have been visiting a friend in Highcliffe Care Home for the past 10 months and have been very impressed with the care and friendliness shown to both visitors and the residents. There are always lots of activities both indoors and outdoors for the residents who are encouraged in a very caring way to take part. The resident's wishes are also well respected. This week because of Halloween the building has been beautifully decorated and there is going to be a Halloween party for the residents. I would have no hesitation in recommending Highcliffe Care Home.
↩Reply from Stacey Lennon, Home Manager at Highcliffe Care Home - Avery Healthcare
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre afforded to your friend. This will mean an awful lot to all of the team here at Highcliffe. As you know, the long-established team work hard to deliver exceptional person-centred care that is right...
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
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