Care Homes Owned by Avery Healthcare Group in Staffordshire

Thank you for taking the time to review Rowan Court Care Home in Newcastle-under-Lyme. Your feedback is truly invaluable to us and our staff team. I will be sure to pass your kind words on to the rest of the staff team. Best wishes.

Thank you for taking the time to put pen to paper and leave a review for us here at Alma. It was a pleasure to care for your mother throughout those 8 months. I shall pass on your kind words to the team.

thank you so much for lovely comments its been a pleasure to look after mum I am very proud of my team and the home ,

Thank you for taking the time to bring this to our attention. We are obviously disappointed that you have had a negative experience. We take all feedback very seriously, as our aim is to provide the best possible care. As your husband was on our Residential Suite with your agreement, he was deemed to have capacity. We do encourage our residents to take showers and change clothing, however we cannot enforce this if they decline.We are very sorry to hear you felt a lack of empathy and compassion, when one of our residents left the home for the final time, as a home we always pay our last respects in a dignified manner.We strive to provide an outstanding quality of care and always try an take on board any feed back from residents and their families.Once again we are sorry that you felt that your husband's respite stay did not meet your expatiations. We are more than happy to discuss this further and a senior member of our team will reach out privately to you.

Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear that you had a great experience. Your dad has settled well and become part of the Bridge Manor family Your support means the world to us

thank you so much for your positive feedback and kind words. I shall share this information with the team. glad you enjoyed your experience and we hope to see you again soon

I am sorry you feel this was your experience at Abbey Court care home. I appreciate your feedback and this will be shared with appropriate members of the team. We take all feedback seriously so that we can continue to learn and improve.

Thank you for your review, we take all feedback seriously and take the opportunity to learn from this. Your comments will be shared with appropriate members of the team so we can look at where improvements can be made.

thank you so much for you 5 star review we take pride in having a lovely friendly environment and glad you feel part of the hempstalls family

Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear that you and your mom had a great experience. Your support means the world to us