Avery Healthcare Group in Hampshire | 6 Care Homes

Review of
Southampton Manor Care Home - Avery Collection
from G L (Daughter of Resident) published on 30 December 2025 Submitted via Postal Card • Report

Overall Experience

I was extremely fortunate to be able to place my mum in Southampton Manor Care Home for the final months of her life. From my initial meeting with staff, through to the end, I was very impressed by the professionalism of all the staff. Mum received the most excellent care, which was sensitive to her

needs at all times. All staff looked after her with compassion, patience, dignity and tremendous kindness. I could not have wished for better care, and I would thoroughly recommend this care home.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery CollectionThank you so much for sharing your kind and thoughtful words. we are truly honoured that you felt that our teams compassion, professionalism and dedication made a positive difference. Knowing that you felt mum was cared for with dignity, patience and kindness means the world to our team. It truly was an honour being able to get to know mum during this chapter of her life. From all of the team here at Southampton manor, thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Winchester Heights Care Home - Avery Collection
from Ed D (Son of Resident) published on 15 December 2025 Submitted via Website • Report

Overall Experience

My Mum needed to be transferred to a care home due to slowly deteriorating dementia. Having known the care home for a while (I am local and have been involved with the care home as the local parish Vicar) I knew she would be well looked after there... and she really was. They were adaptable, loving

and thoughtful. Whenever anything was asked they were more than willing to help and support in whatever way they could. In the end my Mum was only there for 7 weeks as she died from a blood clot in the lungs. I was deeply moved when I saw the staff were themselves very upset and cried as they had got that close to her in that short time. The staff genuinely care and do their best to give what they can for all who live there. Thank you!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Winchester Heights Care Home - Avery Collection
from Helen B (Daughter of Resident) published on 27 November 2025 Submitted via Website • Report

Overall Experience

We were understandably extremely worried about how our 95 year old mother with dementia would settle into residential care. We were very pleasantly surprised however at how well she settled in at Winchester Heights. We were able to furnish her room with her own personal possessions to make her feel

more at home and visit as often as we liked. Everything seems to be managed as well as possible - everything including mum, is kept very clean and there seem to be enough staff to provide a good level of monitoring and care. As mum had been largely confined to one room at home, with very limited social contact, it has been amazing to see her mixing and socialising with people of her own age not to mention going out on trips to the cinema and Winchester Cathedral - being at Winchester Heights has certainly improved her quality of life. The great stress and weight of responsibility of caring for someone at home has been greatly lifted which has been a huge relief.

Reply from Dawn Sanders, Client Liaison Manager at Winchester Heights Care Home - Avery CollectionThank you for your feedback, we're delighted that mum has settled so well and is enjoying the activities and vibrancy of our community. It is nice that you were able to bring some furniture to personalise the room and make it feel homely, it is these extra touches that really do make a difference. We take great pride in ensuring we deliver high-quality care and facilities for our residents and it is important for us to know that you feel reassured since mum moved to Winchester Heights.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Southampton Manor Care Home - Avery Collection
from Sandy F (Daughter of Resident) published on 24 November 2025 Submitted via Postal Card • Report

Overall Experience

We cannot thank Southampton Manor enough - Every care was given to dad. Also the time given to us as a family to discuss any needs for dad. Every member of staff was lovely to dad. The last years of dads life were very special - thank you all Southampton Manor.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery CollectionThank you for your very kind words, It was our privilege to be able to care for dad and we are touched by your appreciation. We are honoured to have been part of dads journey and are grateful that we could help to make it special . your kindness means a great deal to the whole team, thank you from all of us here at Southampton Manor.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Pemberley House Care Home - Avery Healthcare
from Sharon T (Daughter-in-law of Resident) published on 21 November 2025 Submitted via Website • Report

Overall Experience

The dedication ,care and support this home gives to their patients each other and to families at the most difficult times .From the moment my mother in-law was given the news she was terminal ,she wanted her end of life care to be at pemberley care home ,so she could be with her husband who as

been their for several years .I cannot thank them enough the care and attention the dignity they gave her . From the management team ,carers nurses and reception staff also the chef who so kindly fed us .Thank you so much from the bottom of my heart

Reply from Pamela Sharman, Client Liaison Manager at Pemberley House Care Home - Avery HealthcareDear Sharon
It was a privilege to care for your mother in law, she was a beautiful lady, thank you so much for your lovely comments.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Southampton Manor Care Home - Avery Collection
from Mary C (Daughter of Resident) published on 21 November 2025 Submitted via Website • Report

Overall Experience

Our mother was a resident at Southampton Manor Care Home on reminiscence for 9 months until she sadly passed away peacefully in her sleep.
From our initial meeting/being shown around by the Client Liaison Manager and mum's assessment in hospital with the Dementia Care Manager prior to becoming a

resident - We as a family knew this home was the right choice for mum. The nurses and carers on reminiscence were professional, kind and compassionate. The continuity of staff and sense of community really stood out to us. Nothing was ever too much trouble and they supported us many times throughout our journey with mum.
We would highly recommend Southampton Manor Home to anyone looking to place a loved one into a setting that offers peace of mind, a sense of belonging and wonderful staff that are trained in dementia care.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery CollectionThank you so much for taking the time to share your experience. It means a great deal to our entire team that you felt supported from the very beginning of your journey with us. We are so happy to know that the care, kindness and consistency provided by our reminiscence community brought comfort to both your mum and your family during her time with us. Your words are a touching reminder of why we do what we do. Knowing that you would recommend Southampton Manor is an honour. thank you again for sharing your experience, it really does mean so much to the entire team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Pemberley House Care Home - Avery Healthcare
from Matthew C (Son of Resident) published on 19 November 2025 Submitted via Postal Card • Report

Overall Experience

Wonderful and caring team. Couldn't ask for more from a team looking after my father. 5 stars.

Reply from Pamela Sharman, Client Liaison Manager at Pemberley House Care Home - Avery HealthcareDear Mat
Thank you for your excellent review. Your father has settled in really well and we are so pleased to have him in our care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Pemberley House Care Home - Avery Healthcare
from C J (Daughter of Resident) published on 14 November 2025 Submitted via Postal Card • Report

Overall Experience

My mum is in her 90s and has dementia. She is loved by the staff and is looked after so well. Pemberley is a lovely care home and I recommend it to anyone who is considering it for their elderly relative.

Reply from Pamela Sharman, Client Liaison Manager at Pemberley House Care Home - Avery HealthcareDear CJ
Thank you for your lovely comments. It is a pleasure and an honour to look after your lovely Mum, her smile and friendly nature is a joy for all.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Lavender Lodge Care Home - Avery Healthcare
from K S (Husband of Resident) published on 11 November 2025 Submitted via Website • Report

Overall Experience

My wife has dementia and other health issue. She entered Lavender Lodge over 18 months ago. I have nothing but praise for the home and people who work there. They're all committed to treating the residents (and family and friends) with kindness and dignity. It's a demanding job and they do it admirably,

whatever their role: carers, nurses, chefs, kitchen staff, health and wellbeing team, maintenance - and any I've forgotten to mention. Food is of a high standard. The place is clean. A full schedule of activities is provided - everything from quizzes to shows with a variety of live performers and outdoor activities when weather allows.
The family made the right choice in Lavender Lodge.

Reply from Pranav Vaidya, Home Manager at Lavender Lodge Care Home - Avery HealthcareThank you so much for taking the time to share your kind words and thoughtful feedback. We're truly grateful for your trust in Lavender Lodge. It is a great deal to know this has made a positive difference to you both. We'll be sure to share your comments with everyone - they will be touched by your appreciation.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Lavender Lodge Care Home - Avery Healthcare
from Georgie E (Sister of Resident) published on 7 November 2025 Submitted via Website • Report

Overall Experience

My sister has now been in Lavender Lodge well over one year. We feel the home has been well chosen, having spent many months looking at nursing homes in our area. The move from the nursing home on the IOW was a big step for my sister to be nearer her family. My sister needs high ended care and is bed

bound which this nursing home is able to deal with, many of the staff have worked here for many years. Care and attention is excellent and always treat my sister with the highest respect. I find the staff very friendly and helpful at all times I visit the home many times a week at different times of the day so I can see how kind and caring the staff are who are around to check all is well. I have been made to feel very welcome myself each time I visit, always ask if i would like a cup of tea !! It is a great comfort that my sister is being very well looked after, thank you Lavender Lodge and staff.

Reply from Pranav Vaidya, Home Manager at Lavender Lodge Care Home - Avery HealthcareThank you so much for your kind and thoughtful words. We are truly delighted to hear that your sister has settled well at Lavender Lodge and that you feel confident in the care and support she receives. We'll be sure to share your comments with the whole team - they will be so pleased to know their dedication is appreciated. Thank you again for taking the time to share your experience.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Pemberley House Care Home - Avery Healthcare
from Adele C (Daughter of Resident) published on 5 November 2025 Submitted via Postal Card • Report

Overall Experience

My mother recently moved to Pemberley House, Basingstoke. It's been an extremely stressful time since my mother left her care home in Cardiff. What a relief to at last find such an amazing care home. My mother couldn't be happie,r which means the world to me. The care, compassion, thoughtfulness, kindness,

love, and laughter shared at Pemberley House is outstanding. Thank you.

Reply from Pamela Sharman, Client Liaison Manager at Pemberley House Care Home - Avery HealthcareDear Adele,
So pleased to receive your review. Your mother has settled in really well and made lots of friends with staff and residents alike. She is a very likeable lady and enjoys all the social activities provided, we are delighted to have her with us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Lavender Lodge Care Home - Avery Healthcare
from M W (Son of Resident) published on 4 November 2025 Submitted via Website • Report

Overall Experience

The home is fantastic and could not ask for anything else for dad. Great job team ! But did ask for ramp out to Veranda area to be looked at as it's rotten and not screwed in anymore. Was told people were coming out. To look at it but it's still the same . This is not a moan just a health and safety

reference.
But your care for dad is 200% now he is on the first floor. X

Reply from Pranav Vaidya, Home Manager at Lavender Lodge Care Home - Avery HealthcareThank you so much for your lovely feedback and kind words about the care our team provides - we're delighted to hear that your dad is happy and well supported.
We also really appreciate you bringing the veranda ramp to our attention. The safety and comfort of our residents and visitors are always our top priority. We're pleased to confirm that the necessary remedial work to secure the ramp has already been completed.
Thank you again for your thoughtful comments and continued support.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Southampton Manor Care Home - Avery Collection
from Alice V (Respite Resident) published on 28 October 2025 Submitted via Postal Card • Report

Overall Experience

Everything was perfect, my room, the meals, all the staff were so friendly and delightful.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery CollectionThank you so much for your wonderful feedback, we are delighted that you enjoyed your stay and that everything from your suite to your meals to our friendly team, met your expectations. Your kind words mean a great deal to the team hear at Southampton Manor, and we look forward to welcoming you back to the community again soon.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Winchester Heights Care Home - Avery Collection
from Miriam A (Daughter of Resident) published on 28 October 2025 Submitted via Website • Report

Overall Experience

Looking for residential care for a parent is not easy; however I can say thank you to the all the team it has been made so much easier. Right from the first contact I had I knew that it was a very caring establishment. Then when I visited for the first time it was confirmed. A very welcoming atmosphere,

caring, homely, comfortable and a happy place. Not only was the welcome for mum great but for my sister and myself as well. The contact with all the staff brilliant, approachable and understanding. Then we were introduced to the all the actives; something for everyone every day of the week, amazing . It comes across that the well being of each resident is a priority. I think that all is left for me to say is a hugh THANK YOU to whole team. I would recommend Winchester Heights without hesitation.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Winchester Heights Care Home - Avery Collection
from J C (Resident) published on 22 October 2025 Submitted via Postal Card • Report

Overall Experience

Plenty going on. Staff are always pleasant and jolly. Food is good and plenty of choice. Quite content living here.

Reply from Dawn Sanders, Client Liaison Manager at Winchester Heights Care Home - Avery CollectionThank you for your feedback, it has been amazing to see how well you have settled into your new home at Winchester Heights. Enjoying the activities, food and making new friendships.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Fleet Hall Care Home - Avery Collection
from Amber-Rose S (Granddaughter of Resident) published on 8 October 2025 Submitted via Website • Report

Overall Experience

My grandmother stayed here for 2 weeks in August for respite care whilst I was abroad. She has stayed previously here and there but the name of the building/ management has changed over the years. However the derive and amenities were still spot on. She had the best time and I didn't have to worry

at all whilst I was away. It's honestly like a little holiday and just really lovely to have some peace of mind for everyone. Would happily recommend to anyone I know.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery CollectionThank you for taking the time to write such a lovely review of the home and staff here. It was lovely for your Grandmother to return for another respite stay with many of the team remembering her from her previous stay. We were pleased she was able to enjoy her break away with us, and that you could then enjoy being away worry free.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Fleet Hall Care Home - Avery Collection
from Chris W (Son of Resident) published on 7 October 2025 Submitted via Website • Report

Overall Experience

Dad moved in following a slight decline in memory. Having looked at a few local care homes, Fleet Hall stood out for it's very high quality room (recently refurbished), lovely caring staff, great food and good focus on keeping the residents engaged in a variety of activities, both within and away from

the home. The home is conveniently located within Fleet town centre but has good sized and peaceful grounds to enjoy. Dad is only 3 weeks in but is starting to settle after an understandable unsettling transition from home to care home - but the staff have been very good in helping him through this initial period. I am confident that he will fully settle in time and enjoy what the home has to offer.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery CollectionThank you for taking the time to write such a lovely review of our home and staff here. We have seen ourselves your dad settling more especially with all the activities which he enjoys. We are so fortunate to have such a caring and compassionate team as they make such on impact on those living here and their families, offering lots of support as everyone transitions into this new setting and we are happy you have all experienced this. All the team are so grateful to hear such personal and amazing feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Camberley Woods Care Home - Avery Collection
from S B (Son of Resident) published on 30 September 2025 Submitted via Postal Card • Report

Overall Experience

We have looked at many care homes & this one is definitely the best. Friendly, clean, fantastic activities for the residents. Very happy that we picked this care home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Fleet Hall Care Home - Avery Collection
from Patricia S (Resident) published on 29 September 2025 Submitted via Website • Report

Overall Experience

I moved here from Avery Bagshot to be nearer my family and walking distance to the shops. Moving into Fleet Hall has been like moving back home and I have a wonderful room. Through my recent diagnosis the whole team have been very supportive and caring.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery CollectionThank you so much for taking the time to write such a lovely review of the home and team here. It is wonderful to know you feel a home here and we always say it is like a home and family here at Fleet Hall, but hearing this come from your personal experience in the home is so special.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Southampton Manor Care Home - Avery Collection
from Liz L (Daughter of Resident) published on 25 September 2025 Submitted via Website • Report

Overall Experience

Mum had respite care which was very good . All the staff I dealt with were extremely caring , helpful and professional. Mum stayed in a room that was spotless , modern and comfortable . Mum absolutely loved the food which is of a really good quality .Good variety too.
I wouldn't hesitate to recommend

this care setting . The ratio of staff to residents is good too. Southampton Manor has lots of lovely activities daily , plenty of stimulating things to get involved in . The bistro is nice for visiting family too as well as residents . The place has a nice cosy vibe to it , plenty of space but the rooms are well equipped too depending on the type of suite you require.
A spacious garden that is easy to access which Mum enjoyed .
They have hairdressers , visiting doctors , exercise classes , music recitals , all sorts going on !
Mum was well looked after and safe with great care at all times . They were even able to accompany Mum to a medical appointment which was so helpful .
Thanks again

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery CollectionThank you so much for your wonderful feedback. we're delighted to hear that mum enjoyed her respite stay with us and that you both felt reassured by the care, comfort, and support that she received. our team takes great pride in providing a professional yet homely environment, so its lovely to know that their efforts made such a positive difference. we're glad that mum appreciated the food, activities .and garden as well as the extra touches like our hairdressing services, its always our main aim to ensure that residents feel safe and well cared for and engaged in meaningful activities. Thank you again for taking the time to share your experience, I will be sure to share your fantastic feedback with the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Care Homes Owned by Avery Healthcare Group in Hampshire

Avery Healthcare Group Locations in Hampshire (6)

Avery Healthcare Group Reviews in Hampshire (682)

Southampton Manor Care Home - Avery Collection

Winchester Heights Care Home - Avery Collection

Winchester Heights Care Home - Avery Collection

Southampton Manor Care Home - Avery Collection

Pemberley House Care Home - Avery Healthcare

Southampton Manor Care Home - Avery Collection

Pemberley House Care Home - Avery Healthcare

Pemberley House Care Home - Avery Healthcare

Lavender Lodge Care Home - Avery Healthcare

Lavender Lodge Care Home - Avery Healthcare

Pemberley House Care Home - Avery Healthcare

Lavender Lodge Care Home - Avery Healthcare

Southampton Manor Care Home - Avery Collection

Winchester Heights Care Home - Avery Collection

Winchester Heights Care Home - Avery Collection

Fleet Hall Care Home - Avery Collection

Fleet Hall Care Home - Avery Collection

Camberley Woods Care Home - Avery Collection

Fleet Hall Care Home - Avery Collection

Southampton Manor Care Home - Avery Collection

Awards / Recognitions (12)

Loading

Loading

Loading

Care Seekers

Job Seekers