Care Homes Owned by Avery Healthcare Group in Hampshire

Thank you for taking the time to share your feedback. We are pleased to hear that your mother's experience has been positive so far. We appreciate your comments regarding meal choices and would like to reassure you that alternative options are available, with our chef always happy to accommodate preferences where possible. Thank you also for your feedback regarding lift access. We value all feedback and continually look for ways to enhance the experience of our residents and their families. Read less

We appreciate your comment regarding activities for residents who are bedbound, we understand how important it is for everyone to feel included and engaged, and we will continue to look for ways to make our activities enjoyable and meaningful for all our residents, especially with our one to one Read less

Thank you so much fro your kind and thoughtful review. We really are grateful for your recognition of the care and support our team provides. It means a great deal to know that you feel Marion's needs are understood and anticipated, and that out communication with the relatives has been helpful and reassuring. her wellbeing, dignity and comfort are at the heart of everything we do. Thank you again for your trust and for taking the time to share your experience. Read less

Thank you for taking the time to write this lovely review. We are so happy your mum settled well into the home and is enjoying the meals and activities in the home as well as the companionship from all the team and residents here. We try to ensure we make the transition smooth for those moving in and their loved ones so there is not any added stress and pressure and are so pleased this has been reflected. Read less

Thank you for taking the time to share such a lovely review. we feel incredible privileged to care for your mum and are delighted to hear how her quality of life has improved since moving to the reminiscence community, Its great to know that you feel so welcomed and reassured whenever you visit , and that our teams take the time to know your mum as an individual, understand her preferences , and provide care with kindness, patience and consistency . We'll be sure to share your fantastic comments with the whole team. thank you for placing your trust in us to care for your mum, it truly means so much to everyone here. Read less

Thank you so much for your lovely review. It means a great deal to hear how happily your dad has settled into The Willows and how he benefits from the activities and social engagement with residents and staff. We're delighted that you and your family feel so welcome at Winchester Heights and enjoy spending time together in our sunny garden and communal areas around the home. We love dad being part of our Willows community. Read less

Thank you for taking the time to provide your feedback on the home and discussing this with us. We were so appreciative that you feel Fleet Hall is also a second home to you as well as hearing the lovely words you expressed about the care team and how caring they are. We want you to feel at home when visiting and are so pleased that you do. We feel very fortunate with the team, residents and families who combined make such a difference and help make Fleet Hall such a warm and homely place. Furthermore, we are happy the air con units have been delivered and appreciate your patience with the delays, due to the shortage of these during recent heatwaves. Read less

Thank you so much for taking the time to share such a lovely review. we are delighted to hear that your mum had a comfortable and pleasant stay with us, and that our team made her and your family feel so welcome. It is wonderful to know that you appreciated the facilities, including the air-conditioned communal areas. We understand how important it is for families to feel at home when visiting their loved ones, so we are particularly pleased that you enjoyed being able to have lunch and spend quality time with your mum. Your kind words about our staff and the standard of cleanliness and care means a great deal to the whole team. We wish your mum all the very best and would like to thank you and mum for choosing Southampton Manor Care home. Read less

Thank you so much for your lovely review, It was our pleasure to be able to look after mum and dad, and we are so happy that they felt happy and well cared for. They will certainly be missed by everyone here at Southampton Manor. We would be delighted to welcome them back for at Christmas , we all look forward to seeing them again soon. A big thank you from all of the team here at Southampton Manor Care home Read less

Thank you so much for taking the time to leave such a thoughtful review. we are delighted that you close Southampton Manor for your mum's respite stay and that Karen and the team helped you feel confident you had made the right decision. we understand how important this choice is, and its wonderful to hear that everyone- from our reception team to our care colleagues- made both you and your mum feel so welcome from the moment you arrived. Its lovely to know that we were able to accommodate your mums preference to dine independently and that she enjoyed hosting her friends for lunch. Creating a warm and welcoming environment where residents and their loved ones feel comfortable is something that we take great pride in. from all of the team here at Southampton Manor thank you again and we hope to be able to welcome mum back to the community in the near future Read less

Thank you so much for your kind and thoughtful review. We are truly grateful for your lovely words and are pleased to hear that you have felt supported and welcomed throughout your wife's time with us. We understand that this can be a very difficult and emotional time for families, and it means a great deal to know that our team has helped your wife feel comfortable, cared for and at home. We are also glad that you have felt listened to and supported whenever you have had any questions or concerns. Read less

Thank you so much for taking the time to share your heartfelt review. We are truly honoured that you chose Southampton Manor to care for your brother during such a difficult time. It means a great deal to hear that you felt the compassion, dignity, and love our team strives to provide every day. Supporting residents with complex needs such as MND requires not only clinical expertise but also understanding and empathy, and we are proud that our team was able to undertake additional training to ensure your brother received the best possible care. Your kind words will be shared with our entire team , who will be deeply touched to know they made a positive difference. Thank you again for the trust and recommendation, we are truly grateful. Read less

Thank you for taking the time to leave a review of the home and the team here at Fleet Hall. We are happy we were able to support your mother and even more pleased to see how well she settled into the home. We always try to ensure the process is easy and that we reduce the stress on loved ones. We are all so thankful and delighted this has been a smooth transition for you all and we have passed this onto the whole team. Read less