Avery Healthcare Group in Hampshire | 6 Care Homes

Review of
Pemberley House Care Home - Avery Healthcare
from T P (Son-in-law of Resident) published on 12 August 2025

Submitted via Postal Card • Report

Overall Experience

All the team at Pemberley House showed my mother-in-law such an extremely high level of compassion and caring following the death of her husband at the end of May 2024, I can only express my deepest appreciation, thanks and praise to each and every one. It is always a real pleasure to visit Pemberley

House and a genuine happy and friendly reception is guaranteed from all involved. I have tried to find a fault without success!

Reply from Pamela Sharman, Client Liaison Manager at Pemberley House Care Home - Avery Healthcare

Dear TP Thank you for your heartfelt review, It is a privilege to be able to support your mother in law, we are so pleased to share in the wonderful memories she has of her beloved husband.

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Review of
Winchester Heights Care Home - Avery Collection
from Amanda P (Daughter of Resident) published on 4 August 2025

Submitted via Website • Report

Overall Experience

When l first came to look around for my Dad l noticed a sense of kindness and a friendly environment and felt so much warmth!.Making a decision for our loved ones is so difficult but l have never looked back and I'm so glad l made this decision. The well being of the residents is the top of their

priority and the activities and entertainment is brilliant, and the care is amazing and the food is amazing! . They include the family and make you feel part of the home too and they are so approachable! I cannot fault this home and they encourage my Dad's independence and he has an input into the home and they listen to their residents and this is so lovely. I cannot recommend Winchester heights enough! Thank you for everything you do !

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Review of
Winchester Heights Care Home - Avery Collection
from Mark B (Son of Resident) published on 16 July 2025

Submitted via Website • Report

Overall Experience

All staff could not have been more helpful during my Mums 13 week stay (Dad too ) which included the palliative care required for her final weeks.Thank you to everyone big team effort. Also the genuine thoughts and help for my Dad in the aftermath of my Mums passing everyone was very attentive.
Nothing

was ever too much trouble for the staff dealing with my Mums difficult condition.

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Review of
Pemberley House Care Home - Avery Healthcare
from Elaine F (Daughter of Resident) published on 10 July 2025

Submitted via Postal Card • Report

Overall Experience

The first surprise was the competitive rates. All staff are pleasant and helpful. The whole place is clean and smells nice. The room was very homely, cosy. Security keypads on doors are a good thing to keep any wandering residents safe. A motion sensor for any falls etc in the night is very good.

Reply from Pamela Sharman, Client Liaison Manager at Pemberley House Care Home - Avery Healthcare

Dear ElaineThank you so much for your review. We are really pleased to hear your lovely comments, it is a privilege to care for your father.

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Review of
Camberley Woods Care Home - Avery Collection
from Lara A (Daughter of Resident) published on 3 July 2025

Submitted via Postal Card • Report

Overall Experience

The receptionist was extremely helpful, considerate and kind when helping us to complete some important forms!

Reply from Noelia Fernandes, General Manager at Camberley Woods Care Home - Avery Collection

Thank you for the fantastic review. We are very pleased to know that the receptionist was helpful. I will pass your comments on to the reception team.

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Review of
Southampton Manor Care Home - Avery Collection
from Marcus W (Son of Resident) published on 27 June 2025

Submitted via Postal Card • Report

Overall Experience

The decision to move a beloved mum to a care home is a tough one - but over a period of 6 months the Client Liaison Manager at Southampton Manor Care Home could not have been more helpful with queries, addressing concerns and implementation. Mum has settled in really well after 6 months and loves her

new routine with exciting daily activities, superb food and delightful staff all round. Nothing is too much trouble for staff and the community spirit is always in evidence. Thank you.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Southampton Manor Care Home . Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. The you again from the team here at Southampton Manor Care Home.

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Review of
Pemberley House Care Home - Avery Healthcare
from J A (Daughter of Resident) published on 23 June 2025

Submitted via Website • Report

Overall Experience

I would like to applaud all the wonderful, hard working staff of Pemberley House Care Home in Basingstoke, Hampshire.
Every person from the excellent Management, the lovely Reception, the lovely hardworking Carers, the enthusiastic Activities Staff, the very talented Chefs and all the hardworking Kitchen

Staff, the very efficient Housekeeping, Maintenance, Drivers, Laundry, everyone works very hard.
They are diligent and caring towards everyone.
The food is excellent, well prepared and very delicious ! Compliments to the wonderful Chefs.
And all the Kitchen Staff for all their hard work.
It is much appreciated.
They cater for individual tastes, nothing is too much trouble.
Thank you again to everyone at Pemberley House Care Home.

Reply from Pamela Sharman, Client Liaison Manager at Pemberley House Care Home - Avery Healthcare

Dear J A, Thank you for your excellent review, we are so pleased to hear your wonderful comments, the management will get to share your review with all members of our team, it means a lot.

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Review of
Fleet Hall Care Home - Avery Collection
from R P (Daughter of Resident) published on 17 June 2025

Submitted via Website • Report

Overall Experience

My sister & I are so grateful to Fleet Care Home for having an available room for our father, at short notice following the death of our mum, who was his carer, as he has Dementia. The staff have been excellent, so caring and attentive towards our dad and excellent at settling him in and introducing

him to other residents and including him on the various activities. We are sure he will be very happy at Fleet Care home. With him being there my sister and I know he is being well taken care of and safe.

Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to write such a lovely review of the home and staff here. It has been lovely supporting your dad to settle in and introducing him to other residents here at Fleet Hall. He is very social and really enjoys all the activities and getting involved. I am pleased you both have reassurance and peace of mind knowing with him being in the home.

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Review of
Winchester Heights Care Home - Avery Collection
from Rosemary B (Daughter of Resident) published on 17 June 2025

Submitted via Website • Report

Overall Experience

Mum had vascular dementia and lived in The Willows (formerly Reminiscence) for 4 years from May 2021. Living nearby, I visited frequently and almost daily in her last 6 months of life. Her care was outstanding. The concierges were always helpful when I phoned to ask whether Mum was awake and warmly

welcomed me and my family. The Willows staff are unfailingly kind and compassionate. Mum was unaware of time and mainly mobile so she would often join the staff at night; they would hold her hand, chat and bring her sandwiches. In the day she might join a staff meeting happily feeling part of a family. I am hearing-impaired and staff always took care to keep me abreast of changes in Mum's health. In times of crisis, they welcomed and supported me and/or my children when we came in at night to sit with Mum. I cannot speak too highly of the dedication and strong vocation of the staff creating a home for residents with dementia where everyone is respected and precious as an individual.

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Review of
Winchester Heights Care Home - Avery Collection
from Jean W (Daughter of Resident) published on 16 June 2025

Submitted via Website • Report

Overall Experience

My mother spent the last month of her life in Winchester Heights Care Home. From the transfer to hospital to her final day, Mum was treated with such dignity and respect. Every member of staff I met were warm, friendly and kind. I cannot fault the care she received and I cannot recommend Winchester

Heights highly enough.

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Review of
Camberley Woods Care Home - Avery Collection
from D B (Mother-in-law of Resident) published on 13 June 2025

Submitted via Postal Card • Report

Overall Experience

From the first day, the staff made our lives calmer and easier to see Mum deal with her dementia. Along with the kindness and respect the staff give mum throughout each and every day. Warmest regards.

Reply from David Windeatt, Client Liaison Manager at Camberley Woods Care Home - Avery Collection

Thank you for the excellent review, we are so pleased we have been able help the whole family through the journey with your mum and her dementia diagnosis.

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Review of
Pemberley House Care Home - Avery Healthcare
from Nikki W (Daughter of Resident) published on 5 June 2025

Submitted via Postal Card • Report

Overall Experience

We have recently needed to find a nursing home for our mum. When visiting Pemberley House we were reassured of the care and kindness that would be shown to all residents. The home is beautifully equipped and has a real home from home feel. Mum moved into the home in May 2025 and she has been shown nothing

but kindness. The staff are interested in her and what she likes even if she is unable to express it herself. We are really pleased we made the decision for mum to live at Pemberley House they treat her with such dignity. The kindness of the staff have made a difficult decision easier. It is lovely knowing our mum is in such good hands. Thank you.

Reply from Pamela Sharman, Client Liaison Manager at Pemberley House Care Home - Avery Healthcare

Dear Nicola, It is a real pleasure to care for your mother, with her beautiful natural smile and demeanour it was so easy for her to make friends with all the care staff and our residents. She enjoys all the live entertainment we put on. Thank you for your lovely review, it will be shared with all the team.

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Review of
Southampton Manor Care Home - Avery Collection
from L H (Friend of Resident) published on 5 June 2025

Submitted via Postal Card • Report

Overall Experience

I have been visiting this care home now for over a year. I find everybody I meet friendly and nice, there are always great entertainment and always something to do. It is very clean and all the staff are great.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you so much for your kind words and feedback regarding the community and service here at Southampton Manor. Your feedback will be greatly appreciated by the team. Once again thank you for taking the time to share your experience of the community.

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Review of
Southampton Manor Care Home - Avery Collection
from A R (Daughter of Resident) published on 4 June 2025

Submitted via Postal Card • Report

Overall Experience

This is relating to the last few months of end of life care for my mother, which has had the most impact.
My mother has been treated with the upmost care, dignity and compassion from every member of the community who have supported her, also to myself. I have been visiting for 14 years and have always

felt welcomed at home. I am truly overwhelmed and humbled by the love, tenderness and support we shared together in my mum's last hours. Thank you.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you for sharing your experience, this means a great deal to the community. I speak on behalf of the team here at Southampton Manor in saying, it was an absolute pleasure to be able to support Mum in her 14-year journey with the community and her passing has left a void in our Home as she is sadly missed. I am so pleased that you have felt supported through this difficult time, once again thank you so much, from the team here at Southampton Manor Care Home.

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Review of
Winchester Heights Care Home - Avery Collection
from C T (Daughter of Resident) published on 3 June 2025

Submitted via Website • Report

Overall Experience

From our first visit to Winchester Heights we were struck by its warm, welcoming family atmosphere. Moving to Winchester from their home was a massive step for my parents, but all the staff have been incredibly supportive and caring, ensuring that what could have been traumatic, was an incredibly pleasant

and stress-free experience. All the staff are friendly and extremely professional. Nothing is too much trouble and the individualised care for residence is excellent. The activities available are superb and my parents are enjoying the delicious and diverse menu. It is such a pleasure to visit Winchester Heights - my parents love their new home, and so do I!

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Review of
Southampton Manor Care Home - Avery Collection
from P C (Resident) published on 23 May 2025

Submitted via Postal Card • Report

Overall Experience

I am amazed at the kindness, and the care given to me. I will return.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

From all of the team here at Southampton Manor Care Home, we are so glad that you enjoyed your time here and your kind words are greatly appreciated, your experience is a testament to the hard work our teams continuously strive to provide. we look forward to seeing you again in the near future and thank you for choosing Southampton Manor Care Home.

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Review of
Pemberley House Care Home - Avery Healthcare
from K M (Husband of Resident) published on 21 May 2025

Submitted via Postal Card • Report

Overall Experience

My wife has been resident since May 2024. She is well looked after and seems to be happy and content, the staff at all levels are very friendly. The home is a delight to visit I go twice a week. The home is well looked after.

Reply from Pamela Sharman, Client Liaison Manager at Pemberley House Care Home - Avery Healthcare

We are so pleased to hear your lovely comments, this means a lot to all our staff and will be passed on, your wife is a delight and pleasure to care for and has a lovely smile.

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Review of
Southampton Manor Care Home - Avery Collection
from K M (Daughter of Resident) published on 21 May 2025

Submitted via Postal Card • Report

Overall Experience

The carers on Reminiscence floor went out of their way to take all the residents 3 floors down into the garden to enjoy ice cream in the sun as there was a wasps nests on the top floor balcony. It was hard work for them but they were cheerful and enthusiastic (as always). One resident stated "well hasn't

this been a lovely afternoon" I understand they have repeated this a number of times while the weather has been sunny. They are a wonderful bunch of staff on Reminiscence.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Our team here at Southampton Manor are so grateful for your comments, and taking the time to highlighting the efforts the Care team will go to, to ensure that our residents are engaged and stimulated even when facilities might be out of service for a short time. I will ensure that your review is feedback to the Reminiscence community team. Thank you again for taking the time to write such a lovely review.

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Review of
Camberley Woods Care Home - Avery Collection
from Paul A (Son of Resident) published on 15 May 2025

Submitted via Postal Card • Report

Overall Experience

Mum is so happy here, and the staff are very friendly and helpful. Mum really enjoys the company of other residents. She particularly enjoys the food. We are really pleased to have found Camberley Woods as Mum's new home.

Reply from David Windeatt, Client Liaison Manager at Camberley Woods Care Home - Avery Collection

Thank you for the fantastic review Paul. We are all so pleased mum is happy at Camberley Woods, and particularly enjoys the food.I will pass your comments on to the team.

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Review of
Southampton Manor Care Home - Avery Collection
from G L (Daughter of Resident) published on 13 May 2025

Submitted via Website • Report

Overall Experience

My Mum has recently moved from her previous care home to Southampton Manor Care Home as she now needs nursing care and has dementia. Right from my first meeting with the staff at Southampton Manor I have been very impressed with their professionalism and kindness. As the weeks have passed the care

shown to my Mum by the whole team of staff who look after dementia patients has been excellent. They have done their very best to make her feel welcome, safe and very well looked after. I thoroughly recommend them.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you so much for your kind words and feedback regarding the community and services here at Southampton Manor. It is our pleasure to be able to provide care to and support to mum. Supporting mum through her transition to the community has been a real privilege. Your feedback will be greatly appreciated by the team. Once again thank you for taking the time to share your experience of the community.

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Care Homes Owned by Avery Healthcare Group in Hampshire

Avery Healthcare Group Locations in Hampshire (6)

Avery Healthcare Group Reviews in Hampshire (657)

Pemberley House Care Home - Avery Healthcare

Winchester Heights Care Home - Avery Collection

Winchester Heights Care Home - Avery Collection

Pemberley House Care Home - Avery Healthcare

Camberley Woods Care Home - Avery Collection

Southampton Manor Care Home - Avery Collection

Pemberley House Care Home - Avery Healthcare

Fleet Hall Care Home - Avery Collection

Winchester Heights Care Home - Avery Collection

Winchester Heights Care Home - Avery Collection

Camberley Woods Care Home - Avery Collection

Pemberley House Care Home - Avery Healthcare

Southampton Manor Care Home - Avery Collection

Southampton Manor Care Home - Avery Collection

Winchester Heights Care Home - Avery Collection

Southampton Manor Care Home - Avery Collection

Pemberley House Care Home - Avery Healthcare

Southampton Manor Care Home - Avery Collection

Camberley Woods Care Home - Avery Collection

Southampton Manor Care Home - Avery Collection

Awards / Recognitions (12)

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