"Always a friendly welcome. Staff go above and beyond. The home is very clean and well looked after. The food looks lovely and there is…"
Read all 155 reviews
from £1,150 / week
64 Rooms
Location Type
Care Home
Located in the serene suburb of Fallings Park, on Prestwood Road, Newcross Care Home in Wolverhampton has been an integral part of the local community for over seven years. The home provides ... Read more
"Very good in all areas. I came here for rest-bite, after being hit by a car, if I went home I wouldn't be able to do much as I live on my…"
Read all 116 reviews
from £1,150 / week
80 Rooms
Location Type
Care Home
Bourn View Care Home in Bournville opened its doors in June 2017, and it has quickly become one of the most impressive additions to Avery's repertoire of private care homes in the Midlands. They are ... Read more
"Since being admitted as a resident the care my mother has received is excellent and second to none. She has been happy and settled from the…"
Read all 74 reviews
from £1,500 / week
63 Rooms
Location Type
Care Home
Birchmere Mews Care Home is a delightful home in Solihull. Benefitting from a thoughtful refurbishment, the home ensures the comfort and security of residents and is renowned not just for residential ... Read more
"Both myself and my sister are absolutely delighted with the care that our dad has received at Knowlegate. He has been resident since August…"
Read all 84 reviews
from £1,350 / week
60 Rooms
Location Type
Care Home
Knowle Gate Care Home is located just a short distance from Solihull in the West Midlands, near the picturesque village of Knowle and the M42. The home provides residential, respite and dementia care ... Read more
"Mum has lived at Avalon for almost 4 1/2 years. Mum and I both value highly everything provided at the home, everything they do is central…"
Read all 228 reviews
"It is so nice to come back time and again to Albion Court as a return respite. The care and consideration shown to dads care and our family…"
Read all 74 reviews
from £1,000 / week
89 Rooms
Location Type
Care Home
Albion Court care home is a multicultural home situated in Winson Green, Birmingham. They offer residential, dementia, nursing and respite care. The home provides high-quality care in a homely ... Read more
"My uncle Ron stayed at St Giles for two weeks respite care. The staff at the home looked after him really well, they were always caring…"
Read all 84 reviews
from £1,100 / week
66 Rooms
Location Type
Care Home
Avery’s St Giles Care Home is a modern, purpose-built nursing home in Tile Cross, to the east of Birmingham. Welcoming couples and companions who aim to continue their care journey together, the home ... Read more
"MY aunties and myself and family, Auntie has been for a stay in the Hawthorns some time ago, and because she enjoyed her previous stay so…"
Read all 134 reviews
from £1,500 / week
76 Rooms
Location Type
Care Home
The Hawthorns Aldridge Care Home delivers excellent elderly care in a luxurious and welcoming setting.
Providing first-class care is supported by a sector-leading well-being programme ... Read more
"I spent 2 periods in Birchmere House for respite care while my wife had 2 cataract operations. Due to a TIA I had to return to B. H. a few…"
Read all 86 reviews
from £1,550 / week
76 Rooms
Location Type
Care Home
Birchmere House Care Home in Solihull has recently undergone a remarkable transformation to meet the exceptional standards set by Avery Healthcare. The home offers unparalleled nursing, residential, ... Read more
"Maureen, my sister, had been in a couple of care home, but when she became a resident here, she got on really well with all of the staff.…"
Read all 60 reviews
from £1,100 / week
86 Rooms
Location Type
Care Home
Aran Court, situated in Tile Cross, between Birmingham and Solihull, specialises in dementia and nursing care.
Couples and companions are warmly welcomed and their well-being, comfort and ... Read more
"All the staff at Clare Court are very polite and friendly and supportive I cant fault the care my Auntie has had if she has an accident…"
Read all 70 reviews
from £950 / week
80 Rooms
Location Type
Care Home
Clare Court is an award-winning care home in Birmingham that provides residential, dementia, respite and nursing care in a diverse resident community. Embracing the rich cultural diversity of ... Read more
Older Person CarePermanent CareRespite Care
Residential Care
Nursing Care
Dementia Residential Care
Dementia Nursing Care
Mental Health Care
Avery Healthcare Group Reviews in West Midlands (1165)
9.6
Avery Healthcare Group has a Group Review Score of 9.6 (9.588) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Avery Healthcare Group must have a Review Score.
from I S (Respite Resident) assisted by family/friend published on 1 July 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I spent 2 periods in Birchmere House for respite care while my wife had 2 cataract operations. Due to a TIA I had to return to B. H. a few days earlier than planned. I was welcomed back warmly and moved to the nursing floor to accommodate my additional needs. My main criticism is the delay in dealing
with my severe diarrhoea during my 2nd stay, and while feeling particularly ill, I found the loud and persistent call bells very trying. I was particularly grateful for the courteous care and attention I had from the Bangladeshi carers who gave me my showers. Full marks to the chef and staff for the personal attention to my very strict dietary needs. I will readily recommend B. H to friends needing care
Reply from Nicola Urry, Client Liaison Manager at Birchmere House Care Home - Avery HealthcareWe are delighted to hear you enjoyed your convalescence at Birchmere House.
We are, however, sorry to learn that you felt your illness was not addressed promptly as it should have been. We greatly value your feedback on such matters, as it helps us reflect and continually improve our service.
We pride ourselves on the culinary service at Birchmere House, we are pleased you enjoyed your experience and that we were able to cater for your specific dietary requirements.
Thank you for taking your time to share your experiences. We look forward to welcoming you back for any potential future respite stays.
from Steve B (Son of Resident) published on 1 July 2026
Submitted via Postal Card • Report
Overall Experience3.0 out of 5
- I think Dad's first week was stressful for him & this manifested in complaints to me about most things, specificually; medicaine management, lunch & supper too early, bored after 6pm
- In week 2 things settled down & he developed relationships & the routine became familiar. He loved the breakfasts
but was less keen on lunch & supper
- By the end of his stay he was happy, enjoyed people's company & activities, but he was desparate to get home. When the time comes he will certainly return to Bourn View.
Reply from Grace Pritchard, Customer Service Manager at Bourn View Care Home - Avery HealthcareThank you for taking the time to leave your review. It was a pleasure looking after your father, and he will always be very welcome to return. We appreciate your feedback and can assure you that any issues or requests were addressed promptly by our management team, and we always strive to provide a varied and enjoyable menu for both lunch and supper to cater to our residents' preferences.
from A S (Daughter of Resident) published on 30 June 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
It is so nice to come back time and again to Albion Court as a return respite. The care and consideration shown to dads care and our family is second to none. This is Dad's third stay at Albion Court. He likes to see the same faces and loves the trains going past. I personally love all the singers and
creative ideas to keep all residents happy.
Reply from Joshua Campbell, Home Manger at Albion Court Care Home - Avery HealthcareThank you for your lovely feedback. We're delighted to welcome your dad back for his third respite stay and to know he feels at home with familiar faces and his favourite trains. It's wonderful to hear that our activities and entertainment bring joy to you both. Your continued trust means a great deal to us
from B B (Son of Resident) published on 29 June 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
It was with great pleasure to see the cleanliness of the place with wonderful and helpful management and staff. The response time was great for our needs and requirements. It's just brilliant to have no worries or concerns as this is handled so good by the people who run the organisation.
Reply from Sammy Buckley, Client Liaison Manager at Clare Court Care Home - Avery HealthcareThank you for your five star review. We're delighted to hear that you were impressed by the cleanliness of our home and the support provided by our management and staff team. It's wonderful to know that our responsiveness and care have given you peace of mind. We truly appreciate your feedback
from G W (Niece of Resident) published on 29 June 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
All the staff at Clare Court are very polite and friendly and supportive I cant fault the care my Auntie has had if she has an accident they will phone me and let me . She has 3 meals a day and there is always a menu for you to view to see what meals are on for that day . I cant fault Clare Court
at all
Reply from Sammy Buckley, Client Liaison Manager at Clare Court Care Home - Avery HealthcareThank you for your wonderful review. Were delighted to hear that youve been so pleased with the care and support your auntie receives at Clare Court. Its especially reassuring to know that our team keeps you informed and that you value the meals and overall service we provide. Your kind words mean a great deal to us and will be shared with the team.
from Tina K (Daughter of Resident) published on 25 June 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Since being admitted as a resident the care my mother has received is excellent and second to none. She has been happy and settled from the 1st day.
The staff have a very special way of nurturing all the residents and Mum has thrived since being there.
As a family we have been actively encouraged to
visit and made extremely welcome. I have and would continue to recommend Birchmere Mews as a centre of excellence.
Reply from Michelle Larder, Home Manager at Birchmere Mews Care Home - Avery HealthcareThank you so much for your lovely review. It means a great deal to hear that your mum has thrived since joining us at Birchmere Mews.
We're delighted that you've felt welcomed and part of the home too. Creating a warm, homely environment where residents and their families feel comfortable and included is something we're very passionate about.
I'll be sure to share your kind words with the team, they'll be thrilled to know they've made such a positive difference. Thank you again for taking the time to share your experience.
from C T (Daughter of Resident) published on 24 June 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My mother has been a resident 7 months now and overall we have been extremely pleased. The staff are attentive and always treat each resident as an individual with their own needs and personalities whilst providing profession care. The well-being co-ordinators go out of their way greet, encourage,
empathise and stimulate the residents - giving them a hug, or just holding their hand. What surprised and touched me was how the staff are also aware of the needs and feelings of the family and help us through what is sometimes a tricky and upsetting time. Thank you to everyone
Reply from Michelle Larder, Home Manager at Birchmere Mews Care Home - Avery HealthcareThank you for your lovely feedback. We are delighted to hear that your mother has settled so well and that you have been pleased with the care and support she receives. Your kind words about our team, particularly the wellbeing coordinators, are greatly appreciated. We understand that this can be an emotional time for families, and we are pleased that our staff have been able to support both your mother and your family. Thank you again for taking the time to share your experience. We will be sure to pass your comments on to the team.
from N B (Granddaughter of Resident) published on 23 June 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
We started off by booking my Nan in for respite in December 2025 she had a great time and settled very well,
Sadly when we brought her home she was very unsettled and unhappy,
She returned to become a long term resident and it's the best thing we ever did,
Every member of staff makes you feel welcome
and my Nan is now thriving happy and loving life again.
Nothing is to much and we couldn't of asked for anymore for my Nan or us as a family
Thank you for making such a horrible choice into the best choice choosing not just a care home but a home from home for my Nan !
Reply from Michelle Larder, Home Manager at Birchmere Mews Care Home - Avery HealthcareThank you so much for your kind words. We are pleased that we were able to support you and your family during such a difficult time. I will be sure to pass your lovely feedback on to the team. It means a great deal to hear that your Nan is happy here and that you all feel so welcome. We strive to create a warm, homely environment where everyone feels comfortable and valued. Thank you again for taking the time to share your experience.
from Delia R (Respite Resident) published on 22 June 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Very good in all areas. I came here for rest-bite, after being hit by a car, if I went home I wouldn't be able to do much as I live on my own. Many thanks for everything in my road to full recovery.
Reply from Grace Pritchard, Customer Service Manager at Bourn View Care Home - Avery HealthcareThank you for taking the time to review Bournview Care Home, we are so pleased that you have had such a positive experience. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide an exemplary level of care. Best wishes
from Cindy W (Sister of Resident) published on 18 June 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Excellent
Reply from Ruth Orton, Home Manager at Aran Court Care Home - Avery HealthcareThank you for taking the time to give your feedback and amazing 5*rating.
from David D (Brother of Resident) published on 18 June 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Maureen, my sister, had been in a couple of care home, but when she became a resident here, she got on really well with all of the staff. And they make her so welcome. But sadly, she lost her fight with dementia on 29/12/2025.
Reply from Rachel Aran, Marketing Administrator at Aran Court Care Home - Avery HealthcareThank you so much for sharing these kind words about your sister. It means a great deal to us to know that she felt welcomed, cared for, and supported during her time here. She was a truly special person, and it was our privilege to be part of her life.
We are deeply sorry for your loss. Dementia is a heart breaking journey, and our thoughts are with you and your family.
from Alan H (Friend of Resident) published on 16 June 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Always a friendly welcome. Staff go above and beyond. The home is very clean and well looked after. The food looks lovely and there is always something to do. I am always offered a coffee when I come to visit. My friend is very happy.
Reply from Steve Evison, Home Manager at Newcross Care Home - Avery HealthcareThank you so much for your lovely review. We're delighted to hear that you always feel welcomed and that our team's efforts make a positive difference. Keeping the home clean, engaging, and comfortable is something we take great pride in, and it's wonderful to know your friend is happy here. We really appreciate you taking the time to share your experience.
from P M (Nephew of Resident) published on 11 June 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Wonderful staff, great service, awesome care. Highly recommended care home for any senior persons. The facilities and surroundings was perfect as well as the place being updated and very clean. Very modern facility.
Reply from Joshua Campbell, Home Manager at Albion Court Care Home - Avery HealthcareThank you for your kind words, your review will be shared with the force wider work so that they are aware of the great work they perform. We strive to continue to provide excellent care and hope that we continue to receive your support.
from J S (Daughter of Resident) published on 11 June 2026
Submitted via Website • Report
Overall Experience4.0 out of 5
My Mother has been at Birchmere for 11 weeks and has finally settled. She has been made very welcome by all the staff.
Her room has been personalised by hanging her own pictures. The generally day to day house keeping is excellent. Also, cooking her favourite meals is never too much trouble.
The
home has a lovely bistro where we can meet as a family and enjoy coffee and cake. She has particularly enjoyed the music events, from singers to classical quartets.
She also enjoys rides out in the Minibus.
She has experienced some uncertainties over the correct medication and subsequent timings, but hopefully this has now been resolved. The family feel that she is being cared for to a high standard.
Reply from Nicola Urry, Client Liaison Manager at Birchmere House Care Home - Avery HealthcareWe are delighted to hear that your mother has settled into life at Birchmere House and has been made to feel welcomed by all of the staff. The Staff work hard to ensure that residents feel safe and cared for. There is an open door policy and we value family and friends feedback, so that we can learn and enhance every residents experience.
from Stephen F (Son of Resident) published on 5 June 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My Mother has been at Bourne View for nearly 12 Months this September , she has settled in nicely now and looks a whole lot happier, its such a clean and beautiul home and nicely decorated and always warm, recently I have had a meal with mother and the food is very nice also the staff are very friendly
and pleasant, I feel comfortable knowing that she is cared for in such a nice enviroment.
Reply from Grace Pritchard, Customer Service Manager at Bourn View Care Home - Avery HealthcareThank you for taking the time to review Bournview Care Home, we are so pleased that you have had such a positive experience. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide an exemplary level of care. Best wishes
from Alison J (Daughter of Resident) published on 3 June 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I would like to say a big thank you to Bev and the team at Newcross Care Home for the wonderful care offered to my Step Dad over the last few weeks. At what suddenly became a very stressful situation, we couldn't have asked for more support, not only for my Step Dad but for myself and my Sister. We
urgently needed to find a respite bed and within 15 minutes of calling the home, Bev and Sian were standing on the door step. A very through assessment of needs was completed and a careful plan made for us to arrive at the home when the entertainer was there.
It was really great that we were able to walk away that day knowing he was safe and being well looked after.
The whole team have made him feel so welcome and have provided wonderful, caring support in what has been a very distressing time.
The environment is warm and welcoming, clean and homely. There are lots of activities and everyone encouraged to participate.
I'd like to rate it more than five stars!
Reply from Beverley Aldridge, Manager at Newcross Care Home - Avery HealthcareThank you very much for leaving this lovely review and i am so pleased we could assist to get your step father into the home so quickly to ease your difficult situation. We do appreciate the lovely feedback -Thank you Bev
from J A (Daughter of Resident) published on 3 June 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Mum was a resident at Newcross Care Home for 4 years and we have been very happy with care received throughout this time. In more recent weeks of her stay mum became very unwell and her needs became more demanding. The care remained excellent. staff were very attentive to mums needs and remained her
advocate throughout. Family were extremely well supported throughout this time, always being made to feel welcome, kept up to date on all changes and encouraged to speak up on behalf of mum as a family we can honestly say we could not have asked for anything better.
Reply from Beverley Aldridge, Manager at Newcross Care Home - Avery HealthcareThank you so much for taking the time to leave this lovely review, it really is nice for staff to get these great comments - thank you Bev
from Sandra M (Wife of Resident) published on 27 May 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
First impression of the home was very good, very clean and staff very helpful as we have only been here three days. I am very impressed.
Reply from Joshua Campbell, Home Manager at Albion Court Care Home - Avery HealthcareThank you for sharing your positive first impressions. We're delighted to hear that you found the home clean and our staff helpful during your first few days. We look forward to continuing to support you.
from Dawn A (Niece of Resident) published on 27 May 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I have felt very supported and so has my uncle by the deputy manager and staff who has worked with me and my uncle to get him well again. The deputy manager has listened to my concerns and put me at ease with his explanations and levels of empathy in my situation. My uncle is safe here and have confidence
in the deputy manager to ensure my uncle is well cared for. Thanks.
Reply from Joshua Campbell, Home Manager at Albion Court Care Home - Avery HealthcareThank you for your thoughtful feedback. We're truly pleased to hear that you and your uncle have felt supported by our deputy manager and team. Ensuring families feel heard, reassured, and confident in the care we provide is incredibly important to us. We're glad your uncle is feeling well again and that you have trust in the support he receives. Your kind words mean a great deal to our staff team.
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