Care Home Owned by Avery Healthcare Group in Worcestershire

Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery HealthcareThank you for your lovely review. We're so pleased to hear your mum is happy and fond of our care team, and we'll be sure to pass on your kind words.
We're glad the recent improvements to the car park and bistro area have made a positive difference for visitors. Thank you also for raising the issue of the trees and natural light, this has been noted and will be reviewed.
We really appreciate your feedback and support.

Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery HealthcareThank you so much for taking the time to leave such a lovely review
We're delighted to hear about your visit and how much you and your mum enjoyed the afternoon. The Elvis tribute was a real hit, and it's wonderful to know it brought so much joy to the residents. Creating warm, welcoming moments like that is exactly what we aim for every day.
Your kind words about the atmosphere in the home truly mean a lot to the whole team. We look forward to welcoming you again soon and sharing many more happy moments together.

Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery HealthcareThank you so much for your truly kind and heartfelt review. We are incredibly grateful for the trust you placed in us during such an important transition for your mother and your family.
It means a great deal to know that our team has been able to support your mother with warmth, care, and companionship, and to give you peace of mind. Your generous words will be shared with all our staff, who will be very touched by your appreciation.
Thank you again for your trust and for taking the time to share your experience, it is a genuine privilege to care for your mother.

Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery HealthcareThank you so much for this wonderful and heartfelt review.
We're delighted to hear that your mum has been so happy and well cared for during her year at Droitwich Mews.
It's especially lovely to hear about how your mum's birthday was celebrated. Being able to share afternoon tea with family, enjoy a special cake, and decorate the space is exactly the kind of meaningful moment we love to create. Making her wish to be a police officer for the day come true was a truly memorable experience, we're so pleased we could work with the local station to help make that happen.
We're also glad your mum enjoys the activities, music, and outings! Thank you for your kind words about our team; they will be thrilled to know their friendliness and dedication have made such a positive difference. As a family, your trust and happiness mean everything to us. Thank you again for choosing Droitwich Mews and for sharing your experience so generously.

Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery HealthcareThank you so much for taking the time to share such a lovely review.
We are truly honoured that your mom joined us during such a difficult time, and we're so pleased to hear she felt welcomed and settled in quickly. Creating a warm, supportive environment where residents and their families feel part of one big family is something our whole team strives for every day, so your kind words about our staff mean a great deal to us.
It's wonderful to know that your mom is enjoying her room, the activities, and the food. We absolutely love the description from her great-grandchildren comparing the home to an all-inclusive hotel! Most importantly, we are delighted to hear that your mom is happy.
Thank you again for your recommendation and for trusting us with your mom's care. It really does mean the world to our entire team.

Reply from Hannah Atkinson, Home Manager at Droitwich Mews Care Home - Avery HealthcareThank you so much for your lovely words. We're delighted to hear that your mum feels happy, safe, and well cared for at Droitwich Mews. It means a lot to our team to know that she enjoys the activities, events, and food and that you feel supported too. Your recommendation truly means the world to us. We'll make sure to share your kind feedback with all our staff.

Reply from Sammy Buckley, Customer Service Manager at Droitwich Mews Care Home - Avery HealthcareThank you so much for your kind words during such a difficult time. We are truly sorry for your loss and are honored to have cared for your dad during his time with us. It means a great deal to know that you felt supported and that our team made a difference in both your lives. Your appreciation will be shared with all the staff, your message is a reminder of why we do what we do. Please accept our deepest condolences, and know you're in our thoughts.

Reply from Sammy Buckley, Customer Service Manager at Droitwich Mews Care Home - Avery HealthcareThank you so much for your wonderful feedback! We're delighted to hear that you always feel warmly welcomed when visiting the home. It truly means a lot to our team to be recognised for their friendliness, professionalism, and dedication to our residents' wellbeing. We're especially pleased that you've noticed the care we take to ensure residents are well looked after, comfortable, and engaged with activities that suit their interests.Your kind words are greatly appreciated and will be shared with the entire team, it's feedback like this that inspires us every day.

Reply from Sammy Buckley, Customer Service Manager at Droitwich Mews Care Home - Avery HealthcareThank you so much for taking the time to share your experience and for your kind words about our care home. We're delighted to hear that your father has settled in well and that you've been pleased with the care and attention from our team so far. We're also glad you've noticed and appreciated the decor and facilities, we work hard to create a comfortable and welcoming environment for all our residents and their families.Thank you as well for your honesty regarding the food rating we completely understand, and if you'd ever like to sample a meal with your father, you would be very welcome. Just let us know when you are visiting and we can book our private dining room for you both. If there's anything we can do to support your father further or if you have any questions along the way, please don't hesitate to reach out.

Reply from Sammy Buckley, Customer Service Manager at Droitwich Mews Care Home - Avery HealthcareThank you so much for sharing your lovely feedback. We are truly grateful for your kind words. It means the world to us to know that your grandpa feels happy and comfortable here at The Mews. Our team takes great pride in providing compassionate, personalised care, and we're so pleased that you've felt supported and kept informed. It's wonderful to hear that you're enjoying the updates on social media too, we love sharing those special moments! Thank you again for your trust in us.

Reply from Sammy Buckley, Customer Service Manager at Droitwich Mews Care Home - Avery HealthcareThank you so much for your heartfelt words. It truly means a lot to us to hear that your dad feels safe, comfortable, and cared for. Music has a remarkable way of reaching people, even when other memories start to fade, and it's incredibly moving to know that he can still find joy and connection through the piano. Those moments where familiar melodies bring comfort and spark something deep within are so special, and we feel privileged to witness them. Thank you for trusting us with his care, and for sharing this beautiful part of his story.

Reply from Sammy Buckley, Customer Service Manager at Droitwich Mews Care Home - Avery HealthcareThank you so much for your thoughtful and heartfelt review. We're truly grateful for your kind words and are so pleased to hear that you and your family had a lovely Father's Day with us. Our team is dedicated to creating a warm, supportive, and enjoyable environment for all our residents, and it's incredibly rewarding to know that this effort is felt and appreciated. Caring for individuals with complex needs can indeed be challenging, but it's a responsibility we take great pride in. Your recognition means a lot to the staff. Thank you again for your support and encouragement.

Reply from Sammy Buckley, Customer Service Manager at Droitwich Mews Care Home - Avery HealthcareThank you so much for your generous and thoughtful review. We're truly touched by your kind words and are so pleased to hear that your Mother's room move was a positive and reassuring experience for her. We understand how important it is to tailor care to each individual, especially during times of change, and it means a great deal to know that this was reflected in her experience.Our team is committed to making every resident feel safe, comfortable, and valued, and your appreciation is a wonderful acknowledgment of their dedication. Thank you again for your trust and support , it really is our privilege to care for your Mum.

Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery HealthcareThank you so much for your lovely review and for sharing such a touching story about your mum's recent outing. We're absolutely delighted to hear how happy she is at Droitwich Mews and that the atmosphere you experience when visiting reflects the warm, caring environment we strive to create every day. It's always our goal to make each resident feel truly seen and valued, so hearing how a member of our team went the extra mile to include such meaningful stops during your mum's trip is incredibly heart-warming. These personal touches are so important, and we're glad it brought her such joy and special memories. Your kind words mean a great deal to all of us and will certainly be shared with the team. Thank you again for your support and for entrusting us with your mum's care.

Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery HealthcareThank you so much for your heartfelt review. We're truly honoured that your father chose to make Droitwich Mews his permanent home, and it means the world to us to hear how much of a positive difference it has made in his life. Knowing that he's smiling again and feeling a renewed sense of happiness is exactly what we strive for every day. Our team works hard to create a welcoming, family-like environment, and your kind words are a wonderful reflection of their dedication. We're also so pleased to hear that you feel reassured knowing he is safe and well cared for. Peace of mind is incredibly important. Thank you once again for your trust and support. We're delighted to have your father as part of the Droitwich Mews family.

Reply from Hannah Atkinson, Home Manager at Droitwich Mews Care Home - Avery HealthcareIt sounds like your friend had a wonderful and meaningful celebration at The Mews, surrounded by love and care from the team and everyone involved. The afternoon tea must have been such a special occasion for everyone who attended, especially with the effort put in by the Chef and the team. Moments like these really show the importance of community and the bonds that are formed. Its heart-warming to hear how much care went into making it all memorable.