Avery Healthcare Group in Worcestershire | 1 Care Home

Review of
Droitwich Mews Care Home - Avery Healthcare
from Sandie M (Daughter of Resident) published on 18 July 2025

Submitted via Website • Report

Overall Experience

Dad sadly passed away after 4 or 5 days of illness. The level of care for dad and me has been amazing at this tough time, but has always been so for dad throughout his 9 month residency, even though he could take up a lot of time. I have nothing but good things to say about all the staff. Thank you...

Reply from Sammy Buckley, Customer Service Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your kind words during such a difficult time. We are truly sorry for your loss and are honored to have cared for your dad during his time with us. It means a great deal to know that you felt supported and that our team made a difference in both your lives. Your appreciation will be shared with all the staff, your message is a reminder of why we do what we do. Please accept our deepest condolences, and know you're in our thoughts.

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Review of
Droitwich Mews Care Home - Avery Healthcare
from Melvyn P (Son of Resident) published on 9 July 2025

Submitted via Website • Report

Overall Experience

Always a warm welcome on entering the home, Staff are very friendly, polite and professional.
Nothing is a problem to the careers or staff members.
The residents are well looked after, well fed and residents are kept clean along with their rooms.
There is all sorts of entertainment for each and every

individual.

Reply from Sammy Buckley, Customer Service Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your wonderful feedback! We're delighted to hear that you always feel warmly welcomed when visiting the home. It truly means a lot to our team to be recognised for their friendliness, professionalism, and dedication to our residents' wellbeing. We're especially pleased that you've noticed the care we take to ensure residents are well looked after, comfortable, and engaged with activities that suit their interests.Your kind words are greatly appreciated and will be shared with the entire team, it's feedback like this that inspires us every day.

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Review of
Droitwich Mews Care Home - Avery Healthcare
from Andrew M (Son of Resident) published on 9 July 2025

Submitted via Website • Report

Overall Experience

Found this care home after a recommendation of another user of the home. Father has been in 6 weeks or so, so early days. Care by staff and home has been great so far. The decor of the home is very nice and the facilities are excellent.
NB have given rating of 5 for food, but frankly I do not know

as I have not eaten there.

Reply from Sammy Buckley, Customer Service Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for taking the time to share your experience and for your kind words about our care home. We're delighted to hear that your father has settled in well and that you've been pleased with the care and attention from our team so far. We're also glad you've noticed and appreciated the decor and facilities, we work hard to create a comfortable and welcoming environment for all our residents and their families.Thank you as well for your honesty regarding the food rating we completely understand, and if you'd ever like to sample a meal with your father, you would be very welcome. Just let us know when you are visiting and we can book our private dining room for you both. If there's anything we can do to support your father further or if you have any questions along the way, please don't hesitate to reach out.

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Review of
Droitwich Mews Care Home - Avery Healthcare
from Jo G (Granddaughter of Resident) published on 8 July 2025

Submitted via Postal Card • Report

Overall Experience

We as a family have been so impressed with The Mews. My grandpa has severe dementia, and is often confused, but we can see he is happy here. All of the staff are lovely, and always greet him by name and with a smile. There are always activities and we love seeing pictures of him enjoying himself on

the social media page. He has further health conditions too which The Mews keep on top of, and we are kept well updated.

Reply from Sammy Buckley, Customer Service Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for sharing your lovely feedback. We are truly grateful for your kind words. It means the world to us to know that your grandpa feels happy and comfortable here at The Mews. Our team takes great pride in providing compassionate, personalised care, and we're so pleased that you've felt supported and kept informed. It's wonderful to hear that you're enjoying the updates on social media too, we love sharing those special moments! Thank you again for your trust in us.

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Review of
Droitwich Mews Care Home - Avery Healthcare
from David W (Son of Resident) published on 4 July 2025

Submitted via Website • Report

Overall Experience

My Dad is in this home, in the secure Dementia floor. He's been made very comfortable and is well looked after. The home puts on a wide range of activities and has very caring staff. There's actually a piano on the floor which is great as, whilst Dad has lost a lot of memory capacity, he can still

play music. Thank you to all the staff involved.

Reply from Sammy Buckley, Customer Service Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your heartfelt words. It truly means a lot to us to hear that your dad feels safe, comfortable, and cared for. Music has a remarkable way of reaching people, even when other memories start to fade, and it's incredibly moving to know that he can still find joy and connection through the piano. Those moments where familiar melodies bring comfort and spark something deep within are so special, and we feel privileged to witness them. Thank you for trusting us with his care, and for sharing this beautiful part of his story.

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Review of
Droitwich Mews Care Home - Avery Healthcare
from Beverley F (Wife of Resident) published on 1 July 2025

Submitted via Postal Card • Report

Overall Experience

This is a really special place to be, residents are well cared for and much is done to make their everyday living a comfortable, caring and fun experience. As a family Father's Day was a lovely treat. Sandwiches, scones, prosecco, coffee and cold drinks laid out invitingly, it was enjoyed by all. Residents

can be difficult and caring for them is challenging. I cannot praise and thank the staff enough for doing a wonderful job.

Reply from Sammy Buckley, Customer Service Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your thoughtful and heartfelt review. We're truly grateful for your kind words and are so pleased to hear that you and your family had a lovely Father's Day with us. Our team is dedicated to creating a warm, supportive, and enjoyable environment for all our residents, and it's incredibly rewarding to know that this effort is felt and appreciated. Caring for individuals with complex needs can indeed be challenging, but it's a responsibility we take great pride in. Your recognition means a lot to the staff. Thank you again for your support and encouragement.

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Review of
Droitwich Mews Care Home - Avery Healthcare
from Paul W (Son of Resident) published on 26 June 2025

Submitted via Website • Report

Overall Experience

Excellent over and above care and attention to my Mother, her individual needs, her idiosyncrasies and her requests during her room move within the home.
The room is more suitable to Mom's long term care and the home were all too keen to readily suggest, help and make the whole process enjoyable and

seamless rather than daunting to a ninety one year old.
It would be wrong for me to single out praise but I would just to thank all of the staff at the home for the care and qualities they display in putting an arm of comfort around Mom and their continued efforts to always go one better .
Thank you all.

Reply from Sammy Buckley, Customer Service Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your generous and thoughtful review. We're truly touched by your kind words and are so pleased to hear that your Mother's room move was a positive and reassuring experience for her. We understand how important it is to tailor care to each individual, especially during times of change, and it means a great deal to know that this was reflected in her experience.Our team is committed to making every resident feel safe, comfortable, and valued, and your appreciation is a wonderful acknowledgment of their dedication. Thank you again for your trust and support , it really is our privilege to care for your Mum.

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Review of
Droitwich Mews Care Home - Avery Healthcare
from S B (Son of Resident) published on 6 June 2025

Submitted via Postal Card • Report

Overall Experience

Very friendly, caring staff.
Always putting the welfare of residents first.

Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your kind words! Were delighted to hear that you've had a positive experience with our team. Our staff are truly dedicated to putting the wellbeing of our residents first, and it means a lot to have that recognised. Your support is greatly appreciated!

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Review of
Droitwich Mews Care Home - Avery Healthcare
from H W (Daughter of Resident) published on 30 May 2025

Submitted via Website • Report

Overall Experience

Whenever I visit my mother the atmosphere at Droitwich Mews is always cheery and upbeat. The staff always greet me warmly and it's touching to see how they care for the residents. My mother is very happy there and is able to put forward her ideas for trips and activities. She was recently taken on a

trip to a museum and the member of staff supporting the outing went out of her way to take detours that enabled my mother to visit her childhood home and the church she was married in. This was such a thoughtful thing to do and meant so much to my Mum.

Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your lovely review and for sharing such a touching story about your mum's recent outing. We're absolutely delighted to hear how happy she is at Droitwich Mews and that the atmosphere you experience when visiting reflects the warm, caring environment we strive to create every day. It's always our goal to make each resident feel truly seen and valued, so hearing how a member of our team went the extra mile to include such meaningful stops during your mum's trip is incredibly heart-warming. These personal touches are so important, and we're glad it brought her such joy and special memories. Your kind words mean a great deal to all of us and will certainly be shared with the team. Thank you again for your support and for entrusting us with your mum's care.

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Review of
Droitwich Mews Care Home - Avery Healthcare
from H P (Daughter of Resident) published on 30 May 2025

Submitted via Website • Report

Overall Experience

Mum entered Droitwich Mews for a week's respite in 2023. She had struggled with her mobility for some time but, after losing her husband of 60+ years, needed more company and support. After a week's respite, mum quickly made the decision to move in permanently and this has transformed her day to day

life in a way we as her family hadn't dared hope for. She is genuinely nurtured, listened to and treasured by the wonderful staff. The home has excellent facilities as you would expect of a newly built 21st century care home, with a minibus so that residents can get out and about accompanied by the lovely well-being staff. The chef goes out of his way to meet individual requests, and provides wonderful gala buffets. Getting old isn't an easy journey but this home goes over and above in its care for its residents, all of whom are treated with compassion and respect. Well done to all staff at every level, and thank you so much for the love and support you give mum each and every day.

Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your heartfelt review. We're truly touched by your kind words and delighted to hear how positively your mum's experience at Droitwich Mews has impacted her-and your whole family. It's an honour to be entrusted with her care, especially during such a significant and emotional transition. Knowing that she feels nurtured, listened to, and valued means everything to us. Our team strives every day to create a supportive, joyful environment where residents can feel safe, respected, and genuinely cared for-so your feedback is incredibly encouraging. We're also pleased to hear you've noticed the little touches that matter, from the chef's personal touches to the outings arranged by our well-being staff. It's these things that help make Droitwich Mews not just a care home, but a true community. Thank you again for your generous words and ongoing trust. We feel privileged to care for your mum and will continue to do all we can to support her happiness and well-being.

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Review of
Droitwich Mews Care Home - Avery Healthcare
from S D (Daughter of Resident) published on 21 May 2025

Submitted via Website • Report

Overall Experience

After a great deal of persuasion my Father eventually agreed to 4 weeks of respite care at Droitwich Mews. After only 2 weeks he had made the decision that he wanted to stay on a permanent basis. Must be good!
He had been living in a sad, lonely black cloud since my Mother died 20 years ago.
I can

honestly say that he is a changed man and I have got my old Dad back again. He has a smile on his face and is enjoying life again. The staff are all wonderful and are doing an amazing job. It's just like one big happy family and it's a pleasure to visit. I know he is safe and well cared for, which is a huge relief for me. Well done Droitwich Mews.

Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your heartfelt review. We're truly honoured that your father chose to make Droitwich Mews his permanent home, and it means the world to us to hear how much of a positive difference it has made in his life. Knowing that he's smiling again and feeling a renewed sense of happiness is exactly what we strive for every day. Our team works hard to create a welcoming, family-like environment, and your kind words are a wonderful reflection of their dedication. We're also so pleased to hear that you feel reassured knowing he is safe and well cared for. Peace of mind is incredibly important. Thank you once again for your trust and support. We're delighted to have your father as part of the Droitwich Mews family.

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Review of
Droitwich Mews Care Home - Avery Healthcare
from M H (Relative of Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience

The Chef and his team provided an afternoon tea in memory of our relative on Tuesday 21st January 2025. All the residents an Salwarpe joined in. The food, setting and ambience was excellent. There were a few emotional moments. My family felt humbled by the care provided for my family member and especially

for this celebration. The Chef provided fabulous afternoon tea. Croissants oozing warm brie and cranberries were a favourite. Please add to the residents menu. Thank you to your team.

Reply from Hannah Atkinson, Home Manager at Droitwich Mews Care Home - Avery Healthcare

It sounds like your friend had a wonderful and meaningful celebration at The Mews, surrounded by love and care from the team and everyone involved. The afternoon tea must have been such a special occasion for everyone who attended, especially with the effort put in by the Chef and the team. Moments like these really show the importance of community and the bonds that are formed. Its heart-warming to hear how much care went into making it all memorable.

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Review of
Droitwich Mews Care Home - Avery Healthcare
from Nigel H (Friend of Resident) assisted by family/friend published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience

Our dear friend who was a resident at the Mews for 2 years was looked after with love and compassion by the team. Her life was beautifully celebrated at an afternoon tea party on Tuesday 21st January. All the team went above and beyond to make it a very special occasion. The food was fabulous, prepared

by the Chef and his team. It was enjoyed by all the residents, friends and relatives on Salwarpe. Many thanks to all the team at The Mews

Reply from Hannah Atkinson, Home Manager at Droitwich Mews Care Home - Avery Healthcare

It sounds like your friend had a wonderful and meaningful celebration at The Mews, surrounded by love and care from the team and everyone involved. The afternoon tea must have been such a special occasion for everyone who attended, especially with the effort of the Chef and the team. Moments like these show the importance of community and the bonds formed. It's heart-warming to hear how much care went into making it all memorable.

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Review of
Droitwich Mews Care Home - Avery Healthcare
from Isobel M (Sister of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

The staff are always very welcoming and smiling. Gentle and caring with residents. Home gives the impression of good management.

Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your kind review! We're thrilled to hear that you've had such a positive experience with our staff. We take great pride in creating a welcoming, caring environment for our residents, and it's wonderful to know that this has been reflected in your experience. Your feedback is greatly appreciated and encourages us to continue providing the best care possible.

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Review of
Droitwich Mews Care Home - Avery Healthcare
from Anita C (Daughter of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

I contacted Droitwich Mews needing urgent respite care when my elderly mum became unwell and couldn't look after my dad. From the first contact with reception to the care staff that visited the house to access him everyone was kind and professional. They put us all at ease at a really difficult time.

Dad stayed over Christmas, the staff made it special for all the residents. They welcomed my mum and the rest of the family when they were working and not with their own loved ones. The home is spotless, beautifully decorated but it's the staff that make it shine.

Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your kind and thoughtful review. We're so glad we could support you and your family during such a challenging time. It's wonderful to hear that the care team made your dad's stay special over Christmas, and we truly appreciate you recognising their kindness and professionalism. Our staff are dedicated to providing not just excellent care, but also a warm and welcoming environment, so your words mean a lot to us. We're also pleased you found the home to be clean and well-decorated we strive to create a comfortable and caring space for all our residents. Thank you again for sharing your experience with us!

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Review of
Droitwich Mews Care Home - Avery Healthcare
from W P (Daughter of Resident) published on 16 January 2025

Submitted via Website • Report

Overall Experience

Mum recently celebrated her birthday. We visited her in the afternoon and were made so welcome. We settled in the lounge and we were served hot drinks and a beautiful birthday cake was brought out to mum. Her great grandchildren were also given drinks and played with the selection of board games available

in the lounge. Since moving in six months ago mum has settled really well and is the happiest I've seen her in ages. There is an excellent programme of activities and exercise classes which mum enjoys participating in. The staff are all friendly and nothing is too much trouble. Moving into Droitwich is the best thing mum could have done.

Reply from Hannah Atkinson, Home Manager at Droitwich Mews Care Home - Avery Healthcare

It sounds like your mum had a wonderful birthday celebration, and it's heart-warming to hear how well she's settled in at Droitwich Mews. The welcoming atmosphere, thoughtful activities, and caring staff all seem to have made a positive difference in her life. It's so reassuring to know that she is happy and thriving in her new home. What a lovely, supportive environment for her to enjoy her days!

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Review of
Droitwich Mews Care Home - Avery Healthcare
from M S (Sister-in-law of Resident) published on 2 January 2025

Submitted via Postal Card • Report

Overall Experience

Things have improved a lot over the last few months. Our relative became a resident at Droitwich Mews in July 2023. Initially, things were very good but then following changes in staff, lack of activities the standard of care deteriorated and it was noticeable in our relatives' behaviour. Over the last

few months, things have improved noticeably and there is a happier buzz around the home.

Reply from Hannah Atkinson, Home Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you for sharing this update. I'm so glad to hear that things have improved at Droitwich Mews, especially after what sounds like a challenging period. It's great that the overall atmosphere and the care have been lifted, and it's always heartening to see positive changes reflected in your relatives well-being. If theres anything more we can do to continue supporting the improvements, please dont hesitate to reach out.

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Review of
Droitwich Mews Care Home - Avery Healthcare
from Amanda J (Daughter of Resident) published on 19 December 2024

Submitted via Website • Report

Overall Experience

Mum moved into the Mews 18 months ago. I am absolutely delighted with the care and support she has received. In fact I have recommended the Mews on at least 2 occasions. It's not easy visiting mum with dementia but I always walk out with a smile on my face and warmth in my heart knowing that she is

in the best place possible.

Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your heartfelt feedback. We are truly touched by your kind words and delighted to hear that your mum is receiving the care and support she deserves. It's wonderful to know that we have been able to bring you comfort and reassurance during your visits. Your recommendation means a lot to us, and we are committed to continuing to provide the highest level of care for your mum and all our residents. Thank you for trusting us with her care it's an honour to be a part of her journey.

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Review of
Droitwich Mews Care Home - Avery Healthcare
from R W (Stepdaughter of Resident) published on 19 December 2024

Submitted via Website • Report

Overall Experience

Absolutely fabulous care home with supportive, friendly and caring staff, not just for the relatives staying here but for the families too. I can't think of anywhere else I would like my stepdad to be it is such a wonderful place.

Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so very much for your 5-star review. We are so pleased your experience with us here at Droitwich Mews has been so wonderful. We will always continue to ensure to provide the very best care and support for our residents and families.

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Review of
Droitwich Mews Care Home - Avery Healthcare
from J S (Wife of Resident) published on 11 December 2024

Submitted via Postal Card • Report

Overall Experience

Droitwich Mews has a wonderful happy atmosphere the moment you enter the front door. Staff are so welcoming, helpful and caring to both residents and family. Nothing is too much trouble.

Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your wonderful 5-star review! Were thrilled to hear that you had such a positive experience with us. Our team is dedicated to providing compassionate and personalized care, and it means the world to us to know that our efforts have made a difference.Your kind words motivate us to continue striving for excellence. If theres ever anything more we can do to support you or your loved one, please dont hesitate to let us know.

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Care Home Owned by Avery Healthcare Group in Worcestershire

Avery Healthcare Group Locations in Worcestershire (1)

Avery Healthcare Group Reviews in Worcestershire (121)

Droitwich Mews Care Home - Avery Healthcare

Droitwich Mews Care Home - Avery Healthcare

Droitwich Mews Care Home - Avery Healthcare

Droitwich Mews Care Home - Avery Healthcare

Droitwich Mews Care Home - Avery Healthcare

Droitwich Mews Care Home - Avery Healthcare

Droitwich Mews Care Home - Avery Healthcare

Droitwich Mews Care Home - Avery Healthcare

Droitwich Mews Care Home - Avery Healthcare

Droitwich Mews Care Home - Avery Healthcare

Droitwich Mews Care Home - Avery Healthcare

Droitwich Mews Care Home - Avery Healthcare

Droitwich Mews Care Home - Avery Healthcare

Droitwich Mews Care Home - Avery Healthcare

Droitwich Mews Care Home - Avery Healthcare

Droitwich Mews Care Home - Avery Healthcare

Droitwich Mews Care Home - Avery Healthcare

Droitwich Mews Care Home - Avery Healthcare

Droitwich Mews Care Home - Avery Healthcare

Droitwich Mews Care Home - Avery Healthcare

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