Avery Healthcare Group in Derbyshire | 2 Care Homes

Review of
Derby Heights Care Home - Avery Healthcare
from C E (Daughter of Resident) published on 12 August 2025

Submitted via Website • Report

Overall Experience

My Mum has spent 6 months at Derby Heights who have looked after her so well. They have respected her, given her dignity. All of the staff are so friendly, nothing is to much for them. Mum was very happy here. Always coffee and cake available! The food was very good and a good selection. Hair dresser

visiting each week. lots of activities should the residents want to join in.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

We are very grateful for your lovely comments and to hear that you were happy with mums care. It was so rewarding to see mums progress and see her gain strength and flourish whilst staying with us. It has also been a pleasure to meet all of the family during mums stay, everyone is welcome to visit for coffee and cake anytime.

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Review of
Middleton Lodge Care Home - Avery Healthcare
from Anthony H (Son of Resident) published on 4 August 2025

Submitted via Postal Card • Report

Overall Experience

I am very grateful to all the staff at Middleton Lodge for the care they have given to my mother. They provide world class care and enthusiasm ably led by the manager of the home. The staff are engaging and continue to encourage my mother on a daily basis. Accommodation is excellent as is the food.

Staff are extremely welcoming to family members. The manager has been a previous healthcare professional and this is reflected on the high standards of care.

Reply from Joanne Graves, Home Manager at Middleton Lodge Care Home - Avery Healthcare

thank you for your very kind review. It is lovely to have your mum in our care

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Review of
Middleton Lodge Care Home - Avery Healthcare
from S A (Respite Resident) published on 29 July 2025

Submitted via Postal Card • Report

Overall Experience

My experience of respite care was generally really positive, especially as I arrived from hospital around 5:00pm on a Friday evening. There were so many issues - a) Due due to my medical condition I needed a special diet, it took several days before I could explain this to the chef. I was concerned

until when I was making a fuss b) over my 2nd weekend, my strong pain relief almost ran out and I had to manage with paracetamol which was far less effective. An oversight had led to it not having been reordered earlier. The activities, the friendly yet professional staff, and the opportunity for privacy if I wanted it we welcoming. The hospitality was good.

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Review of
Middleton Lodge Care Home - Avery Healthcare
from Lynn A (Daughter of Resident) published on 14 July 2025

Submitted via Website • Report

Overall Experience

The whole team works as one to provide care for both the resident, the family and residents friends. The building, carefully thought out design, complete with luxurious soft furnishings and cleanliness is an equally match with a 5* hotel. The wide corridors which is a must with the variety of transport

vehicles available today and is spotlessly clean and safe. A quiet lounge is easily found as there are so many to choose from, and the garden room is our favourite. The main focus is to ensure that new residents settle into a change of circumstance with as much help as required from the Manager, one of the Activities Coordinator and, the Administrator. The laundry system works well and is well manage. The activities are designed to have fun, laugh and inclusive for all. There is no divide between the floors and when accompanied, the beautiful gardens are available. They are quiet, sheltered with a variety of seating despite only being open a couple of years, they look mature.

Reply from Joanne Graves, Home Manager at Middleton Lodge Care Home - Avery Healthcare

Thank you for your lovely review; we are grateful for the very kind words.

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Review of
Middleton Lodge Care Home - Avery Healthcare
from Helen J (Daughter of Resident) published on 8 July 2025

Submitted via Website • Report

Overall Experience

Our mother moved into Middleton Lodge Care Home in June, 2025, and we couldn't be more pleased with the decision. We chose the Lodge not only for its superb location in Littleover Village but also because of the warm and welcoming atmosphere we felt the moment we walked through the door. The staff radiate

kindness and compassion, creating a genuine sense of care that flows through the plush carpeted hallways and beautifully decorated lounge areas. It's clear that the team truly enjoy their work and interact with residents respectfully and warmly. The weekly activities on offer are both varied and engaging, including a gardening club, bell-ringing demonstrations, and even building projects. These activities focus on encouraging social interaction, learning, and togetherness. The Lodge has far exceeded our expectations, providing a caring, engaging, and vibrant community where our mother feels safe, valued, and most important - at home.

Reply from Joanne Graves, Home Manager at Middleton Lodge Care Home - Avery Healthcare

Thank you for your lovely review and we are pleased that you find the home so welcoming and warm. It is lovely to meet all of you.

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Review of
Derby Heights Care Home - Avery Healthcare
from E S (Daughter of Resident) published on 19 June 2025

Submitted via Postal Card • Report

Overall Experience

My mum came for a two-week stay to see if he would like to become a permanent resident. She received a warm welcome from all staff. The staff were very friendly and caring whenever we visited. My mum reported that she could find no fault at all: lovely staff, nothing was too much trouble, very clean

home, delicious food with lots of choice. The only slight negative comment was reading the activities: they were often geared up (understandably) for residents who were much less mentally and physically able than my mum.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

Thank you for taking the time to send a review in, it is very helpful to the staff and prospective residents. It was a pleasure to have mum stay with us and to meet the wider family during her stay. With regards to activities we have a range of different things that appeal to all 74 residents with mixed abilities, I know mum enjoyed the weekly quiz, poetry group and some of the talks that we had. Thank you again for your feedback it is very much appreciated.

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Review of
Derby Heights Care Home - Avery Healthcare
from Margaret P (Resident) published on 18 June 2025

Submitted via Postal Card • Report

Overall Experience

Came in for two weeks respite and trial. It was amazing. Every member of staff was kind, helpful and very friendly. Nothing was too much trouble. Room was excellent and kept spotless. Food very good, varied and well-presented. Interesting activities. I couldn't find fault with anything. Can thoroughly

recommend.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

Thank you for your lovely review, it was a pleasure to have you stay with us. It has been great to see you socialising and taking part in all of the activities and clearly enjoying your time here. We would be delighted to welcome you back anytime.

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Review of
Middleton Lodge Care Home - Avery Healthcare
from F J (Daughter of Resident) published on 17 June 2025

Submitted via Website • Report

Overall Experience

Mum has been living at Middleton Lodge since November 2023 (18 months). The home itself is just as beautiful as the day she moved in and is maintained to an excellent standard. The lounges, libraries, restaurants are all beautifully appointed with luxurious soft furnishings. Public rooms and hallways

are carefully themed, which promotes great conversation and memories.
The staff are the heart of this home. Every member of the team from carers to kitchen staff, from reception to house keeping, carry the same work ethic - placing the individual at the centre of everything they do. Exceptional people, who always find time to share quality moments with their residents.
Activity and Wellness play a huge part of daily life at Middleton. Residents can do as much or as little as they choose; something for everyone. The variation of activities and events is extensive. You only have to browse the Facebook page to see how much goes on. A personal highlight was the Mother's Day Tea Party.

Reply from Joanne Graves, Home Manager at Middleton Lodge Care Home - Avery Healthcare

thank you for your lovely review and it has been a privilege to care for your lovely mum and for her to be part of the home

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Review of
Middleton Lodge Care Home - Avery Healthcare
from B K (Daughter of Resident) published on 17 June 2025

Submitted via Postal Card • Report

Overall Experience

Having to put my father into care was a difficult thing to do and from the first communication, the staff could not have been more helpful and welcoming. My father has received exceptional care in a beautiful home where he has been treated with respect, dignity and kindness. This is an amazing place

that is led very well. As I say to my father, 'I'd like a few weeks stay here!'

Reply from Joanne Graves, Home Manager at Middleton Lodge Care Home - Avery Healthcare

thank you for your lovely comments, it is lovely to have your Dad here with us and you are welcome to stay anytime :)!

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Review of
Middleton Lodge Care Home - Avery Healthcare
from D H (Daughter of Resident) published on 12 May 2025

Submitted via Website • Report

Overall Experience

My mum was admitted to Middleton Lodge from hospital.
When I first went to see the care home I was pleasantly surprised just how nice it was. It's like walking into a hotel.
My mum is now receiving the 24 hour care she needs and I can honestly say all the staff are so caring and nothing is too much

trouble. I was anxious wondering how mum would settle but she has settled in well and really enjoys the food.
I would have no hesitation in recommending this care home.

Reply from Joanne Graves, Home Manager at Middleton Lodge Care Home - Avery Healthcare

Thank you for your kind comments and i am please that your mum and has settled and you would have no hesitation in recommending our home.

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Review of
Middleton Lodge Care Home - Avery Healthcare
from Sarah B (Daughter of Resident) published on 12 May 2025

Submitted via Postal Card • Report

Overall Experience

Things get lost fastly even when dropped to staff.
Sometimes room isn't clean when we visit.

Reply from Joanne Graves, Home Manager at Middleton Lodge Care Home - Avery Healthcare

Thank you for your comments and I am pleased that your mum has settled here and has been in the home for almost two years. I am sorry that your Mums room is not always to standard when you visit , this is something that we have addressed and continue to do so .

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Review of
Middleton Lodge Care Home - Avery Healthcare
from G W (Daughter of Resident) published on 12 May 2025

Submitted via Postal Card • Report

Overall Experience

The environment, rooms and facilities are 5 star quality. The Staff are pleasant, polite and friendly. My Dad has settled in really well and is enjoying the activities and socialising. He particularly enjoys the food which looks appetising. The home is spacious, flat and well thought out, also tastefully

decorated, with a lovely garden. Dad's health, appetite and wellbeing have improved since he moved in

Reply from Joanne Graves, Home Manager at Middleton Lodge Care Home - Avery Healthcare

We are so pleased to be able to care for your Father and I am so happy that he has settled in so well and adapted to home life.

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Review of
Middleton Lodge Care Home - Avery Healthcare
from J B (Resident) published on 12 May 2025

Submitted via Postal Card • Report

Overall Experience

I have really enjoyed my stay here.

Reply from Joanne Graves, Home Manager at Middleton Lodge Care Home - Avery Healthcare

thank you for your review and we are looking forward to seeing you on your next stay with us !

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Review of
Middleton Lodge Care Home - Avery Healthcare
from A H (Uncle of Resident) published on 9 May 2025

Submitted via Postal Card • Report

Overall Experience

Excellent accommodation would recommend it a lovely place to stay with, very good staff.

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Review of
Derby Heights Care Home - Avery Healthcare
from J W (Respite Resident) assisted by family/friend published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

A happy and relaxing experience. Welcoming and helpful staff. Good Food.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

Thank you for your review we do appreciate your feed back. It was a pleasure to have you stay with us and we are glad to hear you enjoyed your stay. We look forward to welcoming you again in the future!

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Review of
Middleton Lodge Care Home - Avery Healthcare
from L S (Daughter of Resident) published on 5 February 2025

Submitted via Postal Card • Report

Overall Experience

Whilst my mother was living at Middleton Lodge, she was really well looked after. The staff were so kind and sensitive to her needs.
Her room was of a generous size and nicely decorated.
All the staff worked hard but were also pleasant and caring.

Reply from Joanne Graves, Home Manager at Middleton Lodge Care Home - Avery Healthcare

Thank you for your very kind comments and it is a privilege to be able to care for your mum.

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Review of
Middleton Lodge Care Home - Avery Healthcare
from Chloe M (Granddaughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

The care my grandmother receives at Middleton Lodge is excellent. All the staff who work there, including the care team, housekeepers, activity coordinators etc are all extremely friendly and welcoming. They go out of their way to ensure the residents are happy and safe and receiving the best care possible.

The facilities are always very clean and tidy with lovely spacious bedrooms for the residents and nice common areas for them.

Reply from Joanne Graves, Home Manager at Middleton Lodge Care Home - Avery Healthcare

Thank you Chloe for your lovely review. It is a privilege to be able to care for your Grandmother.

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Review of
Middleton Lodge Care Home - Avery Healthcare
from J C (Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

I've been living here at Middleton since April 2024 and I can truly say I have no regrets about choosing this care home. The staff do their best to give the place a nice/friendly atmosphere.
Finding things for us to take part in must be a challenge, as everybody's tastes are different. Consistency

that Middleton is only about 10 months old, the staff have provided us with quite a variety of activities to try. The food on offer hasn't always pleased all residents but the new chef is already looking good. We are looked after very well by the staff dealing with our medicines. I think anyone who chooses to live here will not be disappointed.

Reply from Joanne Graves, Home Manager at Middleton Lodge Care Home - Avery Healthcare

Thank you for your comments and we are pleased that you are very much part of Middleton Lodge.

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Review of
Middleton Lodge Care Home - Avery Healthcare
from L S (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

Mum has been a resident at Middleton Lodge for just over a year. After a very stressful start, Mum is now settled in her new home.
The care home is beautifully furnished, always clean and the rooms are very spacious. The staff are absolutely wonderful - from a friendly greeting at reception/updates

from the lovely staff, kind, approachable and down-to-earth manager - we couldn't ask for more! Mum rarely participates in activities but the lovely "Pink Ladies" are always organising wonderful things for the residents to take part in - they even had an "early doors" New Year's Eve party, which, to my delight, Mum actually attended and she was the happiest I have seen her in a very, very long time. Mum isn't a big eater and tends to sleep a lot (sometimes missing regular meal times) but the staff will ensure that she has something to eat anytime, day or night.
I am confident that Mum is safe and being carefully looked after and we know we can visit at any time. Thank you.

Reply from Joanne Graves, Home Manager at Middleton Lodge Care Home - Avery Healthcare

Thank you so much for your lovely review and kind words. We are privileged to share in your Mum's journey and be part of your lives.

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Review of
Derby Heights Care Home - Avery Healthcare
from Jo F (Daughter of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

Mum became very unwell and unsafe to be at home alone so we made a family decision to get her into some emergency respite while we sorted a more permanent solution. She had stayed at Derby Heights for respite a couple of year ago and because we were so impressed they were are first place to contact.

From the moment I made the initial call Derby Heights team were so helpful and reassuring at such a difficult time for us. They found mum a room at very short notice. The care home is absolutely fantastic and has more the feel of a luxury hotel. Mum is in for 4 weeks and has recovered so much better with all the excellent support from all the team members, the excellent food and the overall great atmosphere as soon as you walk in. As a family since mum has been in respite we have felt so relaxed as she is very safe and well cared for, which gives us time to breathe ourselves. If mum does need to move into a permanent are home in the future Derby Heights will be our first call. A great team.

Reply from Laura Wood, Customer Service Manager at Derby Heights Care Home - Avery Healthcare

Thank you so much for your review, it is very much appreciated. We were delighted to have mum stay with us and see the improvement she has made during her stay. It is pleasure to play a part in her recovery so that she can return home. Thank you again.

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Care Homes Owned by Avery Healthcare Group in Derbyshire

Avery Healthcare Group Locations in Derbyshire (2)

Avery Healthcare Group Reviews in Derbyshire (181)

Derby Heights Care Home - Avery Healthcare

Middleton Lodge Care Home - Avery Healthcare

Middleton Lodge Care Home - Avery Healthcare

Middleton Lodge Care Home - Avery Healthcare

Middleton Lodge Care Home - Avery Healthcare

Derby Heights Care Home - Avery Healthcare

Derby Heights Care Home - Avery Healthcare

Middleton Lodge Care Home - Avery Healthcare

Middleton Lodge Care Home - Avery Healthcare

Middleton Lodge Care Home - Avery Healthcare

Middleton Lodge Care Home - Avery Healthcare

Middleton Lodge Care Home - Avery Healthcare

Middleton Lodge Care Home - Avery Healthcare

Middleton Lodge Care Home - Avery Healthcare

Derby Heights Care Home - Avery Healthcare

Middleton Lodge Care Home - Avery Healthcare

Middleton Lodge Care Home - Avery Healthcare

Middleton Lodge Care Home - Avery Healthcare

Middleton Lodge Care Home - Avery Healthcare

Derby Heights Care Home - Avery Healthcare

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