Care Homes Owned by Avery Healthcare Group in Essex
9.6
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Essex for Avery Healthcare Group are showing below.
View the details of all 105 locations (with 9793 reviews) owned by Avery Healthcare Group
Avery Healthcare Group Locations in Essex (2)
Braintree Mews Care Home - Avery Collection
9.8
44 reviews
Church Lane, Braintree CM7 5SE
"My mum has been at Braintree Mews since November 2024 and settled in quickly. The staff are always friendly and welcoming each time I…" Read all 44 reviews
Location Type Care Home
Braintree Mews Care Home is ideally located just a 15-minute walk from the town centre, and offers top-notch dementia, residential and respite care. The team meticulously assess the unique needs of residents, ensuring tailored care plans are regularly… Read more about Braintree Mews Care Home - Avery Collection
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Physical Disability
- Visual / Hearing Impairment
- 75 Rooms
- from £1,250 / week
Brentwood Arches Care Home - Avery Collection
9.3
151 reviews
London Road, Brentwood CM14 4NA
"sorry for the delay but can i please passs on my thanks and the family too for a fantastic experience in looking after our mother for a…" Read all 151 reviews
Location Type Care Home
Brentwood Arches Care Home is renowned locally for delivering exceptional care and support. Nestled in a serene location near Brentwood High Street, the home boasts 99 private apartments, ranging from studios to two-bedroom options, which are ideal for… Read more about Brentwood Arches Care Home - Avery Collection
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- 110 Rooms
- from £1,500 / week
Avery Healthcare Group Reviews in Essex (195)
9.6
Avery Healthcare Group has a Group Review Score of 9.6 (9.572) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Avery Healthcare Group must have a Review Score.
Review of
Braintree Mews Care Home - Avery Collection
from J S (Daughter of Resident) published on 12 February 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has been at Braintree Mews since November 2024 and settled in quickly. The staff are always friendly and welcoming each time I visit. They are also good with the residents, friendly and considerate to their needs from what I have witnessed. The home always looks clean and there are lots of activities
available to residents. I am very pleased that my mum is happy and well looked after at Braintree Mews.
Reply from Hayley Smith, Home manager at Braintree Mews Care Home - Avery CollectionWhat a lovely review- thank you for your kind words, mum gives the best cuddles so the pleasure has been all ours!
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Review of
Braintree Mews Care Home - Avery Collection
from Audrey H (Daughter of Resident) published on 5 February 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Braintree Mews remains the best Care Home that I have ever seen! I looked at over 40 Care Homes when deciding to bring Mum in. Our whole experience has been very positive.
Wonderful enviroment, fantastic service and great staff! Activities Co-ordinators always finding creative ways to entertain the
Wonderful enviroment, fantastic service and great staff! Activities Co-ordinators always finding creative ways to entertain the
residents.
I have seen Mum smile consistently every day since she came in lait August - something that hadn't happened for about 2 years, so thank you so much.
I have seen Mum smile consistently every day since she came in lait August - something that hadn't happened for about 2 years, so thank you so much.
Reply from Hayley Smith, Home manager at Braintree Mews Care Home - Avery CollectionThank you so much for your kind words it has been an enormous pleasure for all of us here to see how well your loved one is doing and that smile is infectious!
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Review of
Braintree Mews Care Home - Avery Collection
from Paul E (Son of Resident) published on 28 January 2026 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
All staff being very friendly, caring and professional.
Activites are very good, creating a lovely atmosphere.
To be honest my main concern is the cleanliness of en-suite.
Any concerns have been dealt with professionally and Dad is always happy, with tells us things are good!
Activites are very good, creating a lovely atmosphere.
To be honest my main concern is the cleanliness of en-suite.
Any concerns have been dealt with professionally and Dad is always happy, with tells us things are good!
Reply from Hayley Smith, Home manager at Braintree Mews Care Home - Avery CollectionThank you for your review and the feedback you have shared is valuable, I will speak with the team here and hope that you will see improvements with the ensuite promptly. It is our absolute please to be able to get to know your dad and so pleased to hear that he is happy here at Braintree Mews
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Review of
Brentwood Arches Care Home - Avery Collection
from James G (Son of Resident) published on 23 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
sorry for the delay but can i please passs on my thanks and the family too for a fantastic experience in looking after our mother for a short time she came to you from Queens which you agreed to accept and have to say the whole experience was heart warming and exceptional from Angie and Karen on reception
and Cloe the carer you all cared and made the difference the nurses and doctor all cared and made us all as a family comfortable you are all fantastic and should be proud of what you do every day bless you all James
Reply from Daniel Bridges, Manager at Brentwood Arches Care Home - Avery CollectionThank you so much for taking the time to share such a heartfelt review. It means a great deal to our whole team. We're delighted to hear that your mother's short stay with us felt comforting and positive for you all. I will be sure to pass your kind words onto the whole team, who will be delighted to hear that you felt supported and cared for.
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Review of
Braintree Mews Care Home - Avery Collection
from P B (Son of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Sadly Mum did not have a very nice experience here. The home itself looked amazing as it was brand new, sadly everything else was a disappointment. Constant chasing for things to be done, and promises never met. I appreciate I cannot go into the finer details on here, but would recommend you think seriously
about making this your loved one's new home.
Reply from Hayley Smith, Home manager at Braintree Mews Care Home - Avery CollectionThank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations, as we always aim to provide high quality care and a positive, supportive environment for every resident and their family.
We would appreciate the opportunity to discuss your concerns in more detail so we can understand what happened and offer the appropriate support. Please contact the Home Manager directly, who will be more than happy to help.
We would appreciate the opportunity to discuss your concerns in more detail so we can understand what happened and offer the appropriate support. Please contact the Home Manager directly, who will be more than happy to help.
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Review of
Braintree Mews Care Home - Avery Collection
from A L (Daughter of Resident) published on 28 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Well designed & modern with many small areas for residents & visitors to sit and read/talk/socialise as you would at home. Good sized rooms, all ensuite and carpeted. All staff very polite & dedicated to helping residents.
Particularly good management with managers available for discussions & ensure
Particularly good management with managers available for discussions & ensure
have contact with residents & staff - helping in kitchen and always, ready to chat to a resident in the corridor, despite no doubt being immersed in admin duties. Responsive to residents' family concerns/suggestions at family meetings. Housekeeping ensures rooms & communal areas smell fresh and are clean & tidy.
Reply from Hayley Smith, Home manager at Braintree Mews Care Home - Avery CollectionThank you so much for your kind words and we are so pleased your loved one feels safe and supported. It is our absolute pleasure to get to know them and all the others who live here
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Review of
Braintree Mews Care Home - Avery Collection
from L S (Daughter of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care mum has received has been exemplary. During her recent recovery from illness the team have gone over and beyond expectation to help her recovery.
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Review of
Braintree Mews Care Home - Avery Collection
from T M (Daughter of Resident) published on 20 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother was admitted to Braintree Mews for emergency respite. The staff could not have been kinder or more understanding to our family and my mother. She returned for further respite and we now hope she will become a resident. Braintree Mews is the closest to 'home' a care home can be.
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Review of
Braintree Mews Care Home - Avery Collection
from Y W (Friend of Resident) published on 26 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Braintree Mews is an outstanding care home. It is stylish spacious and maintained to a very high standard. The staff are friendly, helpful and caring. The food is excellent and the activities are varied and fun. The manager is friendly, helpful and goes above and beyond to make sure the home is run
to the highest standard. Overall, it is an outstanding care home and I would recommend it to any family for their loved one.
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Review of
Brentwood Arches Care Home - Avery Collection
from S P (Friend of Resident) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Beeches care home is very nice.
I liked the care which is given. All the care-personnal ae brilliant from the grade up to starting up.
The Reception Desk ladies all are lovely, with a smile and nothin too much to them.
The comm from the office is slow.
Reception ladies - make my day.
I liked the care which is given. All the care-personnal ae brilliant from the grade up to starting up.
The Reception Desk ladies all are lovely, with a smile and nothin too much to them.
The comm from the office is slow.
Reception ladies - make my day.
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Review of
Brentwood Arches Care Home - Avery Collection
from Ryan J (Son of Resident) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very well looked after, friendly staff
Home is very nice and always has a nice feel to it
The nursing staff have been really good.
Home is very nice and always has a nice feel to it
The nursing staff have been really good.
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Review of
Brentwood Arches Care Home - Avery Collection
from J M (Daughter of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Beeches Arches Care Home has been an blessing for my mother. The staff are incredibly kind, attentive ensuring residents feel comfortable and cared for.
Facilities are spotless well maintained creating a homely atmosphere. There is a wide range of activities to keep residents engaged and happy giving
Facilities are spotless well maintained creating a homely atmosphere. There is a wide range of activities to keep residents engaged and happy giving
my family peace of mind to know my mum is happy and in a safe place. I would highly recommend this care home.
Reply from Jordan F, Client Liaison Manager at Brentwood Arches Care Home - Avery CollectionThank you so much for your review. We're incredibly proud of our welcoming atmosphere and appreciate your kind words.
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Review of
Brentwood Arches Care Home - Avery Collection
from L B (Daughter of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am very happy about my mothers care. I feel secure in the knowledge that she is being looked after in the best way.
Reply from Jordan F, Client Liaison Manager at Brentwood Arches Care Home - Avery CollectionThank you so much for your kind words! We're thrilled to hear that you feel secure about your mother's care.
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Review of
Brentwood Arches Care Home - Avery Collection
from Nora K (Sister of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am very happy with the care and attention provided to my sister. The carers are very friendly and do all they can to deal with the various situations that arise.
I always find the Reception staff very welcoming and happy to help.
The activities team do all they can to accommodate the various tastes
I always find the Reception staff very welcoming and happy to help.
The activities team do all they can to accommodate the various tastes
in music + entertainment, They have a great sense of fun. Thank you.
Reply from Jordan F, Client Liaison Manager at Brentwood Arches Care Home - Avery CollectionThank you for your wonderful feedback. We're so pleased to hear that you're happy with your sister's care and that our staff is making a positive impact. It's fantastic to know that the activities team is bringing joy and fun to everyone.
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Review of
Brentwood Arches Care Home - Avery Collection
from Steven S (Respite Resident) published on 4 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I stayed at the at Brentwood Arches Care Home in January 2025 for two weeks on respite and my experience was amazing from start to finish. The care was absolutely outstanding and the commitment of the staff was a joy to see and be around. There was always something going on and the sound of joy and
laughter was never far away especially when the entertainment team were onsite. Food was great and even family members who visited were welcomed with drinks and snacks. I would highly recommend and stay here again.
Thank you Brentwood Arches.
Thank you Brentwood Arches.
Reply from Jordan F, Client Liaison Manager at Brentwood Arches Care Home - Avery CollectionThank you so much for your positive feedback. We're so glad you enjoyed your stay here with us and look forward to welcoming you back for another visit.
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Review of
Braintree Mews Care Home - Avery Collection
from Lynn L (Daughter of Resident) published on 3 February 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We recently moved our mum into Braintree Mews Care Home and our experience has been nothing short of exceptional. From the moment we arrived, we were welcomed into a warm and inviting environment. The facilities are clean, comfortable and beautifully maintained, creating an atmosphere that immediately
puts us at ease. Every member of the team shows commitment and is always respectful, compassionate and friendly. Every interaction and the way they go above and beyond means Mum has settled well and we have peace of mind.
Reply from Hayley Smith, Home manager at Braintree Mews Care Home - Avery CollectionThank you so much for your kind comments, we have been so lucky and blessed to get to know your mum and so happy she has settled and made friends not only with the staff but with other individuals living with us.
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Review of
Braintree Mews Care Home - Avery Collection
from Simon M (Son of Resident) published on 3 February 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum has been here just over one month. The improvement she has made is amazing. This is down to the brilliant and kind care she is getting. Braintree Mews Care Home is an incredible place.
Reply from Hayley Smith, Home manager at Braintree Mews Care Home - Avery CollectionThank you so much for your wonderful comments, it has been our absolute pleasure getting to know your mum and absolutely delighted at how settled she is at Braintree Mews.
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Review of
Braintree Mews Care Home - Avery Collection
from Kelly A (Daughter of Resident) published on 3 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
After our mum, who was our dad's carer, passed away in October, my brother and I had to make the difficult decision to place our dad into a care home. We visited several care homes in the area. Braintree Mews was, by far, the best, looking more like a beautiful hotel than a care home.
Our dad has
Our dad has
settled in so much better than we could ever have expected and that is down to the staff and environment at Braintree Mews.
The staff at Braintree Mews are fantastic and have gone above and beyond for our family. Their knowledge surrounding Alzheimer's is outstanding and we feel at ease leaving our dad in their more capable hands.
There are daily activities which change each week, from in-house games/quizzes to outside companies coming in to entertain the residents. The activities allow interactions with other residents and staff. Family members are always welcome and encouraged to get involved if they can.
The food is delicious and varied.
The staff at Braintree Mews are fantastic and have gone above and beyond for our family. Their knowledge surrounding Alzheimer's is outstanding and we feel at ease leaving our dad in their more capable hands.
There are daily activities which change each week, from in-house games/quizzes to outside companies coming in to entertain the residents. The activities allow interactions with other residents and staff. Family members are always welcome and encouraged to get involved if they can.
The food is delicious and varied.
Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery CollectionGood morning and Happy New Year! The days around Dad's admission must have been very difficult for the whole family and I am so proud that the whole team were able to support and put minds at ease. Dad is a larger than life character, loved by both staff and fellow residents. I thank you on behalf of the whole team and will pass on your kinds words to all!
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Review of
Braintree Mews Care Home - Avery Collection
from M P (Daughter of Resident) published on 16 December 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I couldn't praise the home enough. They have helped Mum to transition a difficult move enormously.
The care and attention are wonderful and our family is very grateful to everyone.
We always receive a warm reception when we arrive. All the staff are exceptional.
The care and attention are wonderful and our family is very grateful to everyone.
We always receive a warm reception when we arrive. All the staff are exceptional.
Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery CollectionThank you so much for leaving a review for Braintree Mews. We are so glad that you have been so happy with the level of care, support and love shown by all members of staff. I will make sure everybody is aware of your kind words.
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Review of
Braintree Mews Care Home - Avery Collection
from M S (Resident) assisted by family/friend published on 26 November 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Overall I have really enjoyed my stay here. The staff have been lovely and helpful. The only issues I have had have been with the quality of the food.
Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery CollectionThank you for taking time to leave your review for Braintree Mews Care Home. Although your overall experience was 5* I can see you scored food lower than our expectations. We consider all feedback positive and will use this to firstly look at the menu for the time you stayed and also to work with the kitchen team ensure all residents have the best experience when dining with us. All feedback will be passed on to the whole team.
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Awards / Recognitions (12)
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