My mother moved in around Easter time. The staff from day 1 from reception to staff on her floor have been attentive, so kind & supportive, I can't thank them enough. The settling in period was smooth because of this. The activities staff are outstanding, they know exactly what the residents want and they 'listen' observe their responce to performers and support the dancing & singing with enthusiasm and pure joy!!
Willing to discuss this: - I do think a 'floater' member of staff that is (toileting) qualified to take residents should be in the cafe area at all times, rather than calling dow a team members
As a new member of the "Arches family" I found the staff so supportive, not just for my mother but to me too. Leaving her is like taking your child to school and entrusting someone previous to strangers!!
The staff have been fabulous from reception, floor staff, entertainment team and the restaurant staff. A heartfelt thank you. As I personally have found letting go of her care, necessary but challenging and difficult
Comunication is key to establish a good trust and never underestimate how it makes a relation feel relief and the teamm all the team truly knowing, supporting and understanding each individual resident.
