Avery Healthcare Group in Norfolk | 3 Care Homes

Review of
West Wood Care Home - Avery Collection
from E W (Friend of Resident) published on 12 November 2025 Submitted via Postal Card • Report

Overall Experience

We visited a neighbour in for a 2-week stay after surgery. The tick boxes represent what we saw and heard, and our neighbour's comments (she was so pleased that she booked another week's stay - testimony of her experience of care, respect and superb care). The staff and managers were kind, friendly

and responsive to the smallest needs. The buildings, private rooms and public places were warm, immaculate and spacious - essential for safety. The atmosphere was calm, quiet and relaxing.

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Review of
West Wood Care Home - Avery Collection
from Fiona L (Daughter of Resident) published on 31 October 2025 Submitted via Website • Report

Overall Experience

Mum & Dad stayed for a weeks respite. The staff were amazing, very welcoming, friendly and attentive. The rooms are beautifully presented & comfortable. Mum really enjoyed joining in with some of the activities & it gave her the rest and respite from constantly caring for my dad who has Alzheimer's.

Dad enjoyed a morning in the cinema room watching one of his favourite old movie musicals & they both enjoyed sitting outside in the gardens.
During their stay it happened to be their 60th wedding anniversary & all the staff went above & beyond to make their day special. As a family we enjoyed lunch together in the private dining room which had been thoughtfully decorated with Diamond Anniversary balloons & banners. The staff had all signed a card & at tea time they were given a special anniversary cake.
The only small downside was that they missed having fresh fruit in their diet. Perhaps it could be offered at breakfast or made available in the lounges alongside the crisps & biscuits.

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Review of
West Wood Care Home - Avery Collection
from R B (Friend of Resident) published on 30 October 2025 Submitted via Website • Report

Overall Experience

My family member has been at Westwood for a while now, and I honestly can't thank the team enough for everything they do. From day one, the staff have been so kind, patient and caring - nothing is ever too much trouble for them. You can tell how much pride they take in their work and how much they genuinely

care about the residents. The manager and the whole team go above and beyond every single day, and it really shows in the atmosphere of the home - it's warm, welcoming and full of love.
It's never an easy decision moving a loved one into care, but knowing they're in such safe and caring hands has been a huge comfort to our family. I honestly couldn't recommend Westwood more highly - they're a credit to what proper care should be.

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Review of
West Wood Care Home - Avery Collection
from Liz W (Daughter of Resident) published on 7 October 2025 Submitted via Website • Report

Overall Experience

Mum moved in in early September and transformation has been incredible. She looks so much better with greater attention to her hygiene, care clothes and making sure she looks presentable. Her clothes are being cared for just like at home. She is laughing and engaging again as a result of the great carers

who engage well and understand how to communicate with her and take the time to do so. The activity programme has also reignited her interest and happiness. Couldn't have wished for a better outcome changing care homes. Feel like we have Mum back again!!!

Reply from Dawn Bunter, Genera Manager at West Wood Care Home - Avery Collection

Thank you so much for taking the time to share such a heartfelt review. We're absolutely delighted to hear about your mum's transformation and how well she's settled in since joining us. It's…read more

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Review of
West Wood Care Home - Avery Collection
from P H (Friend of Resident) published on 15 September 2025 Submitted via Website • Report

Overall Experience

I agree fully with my friend no fault of staff they go above and beyond
As usual it's the people at the top
It's a really lovely home just 2 small things be nice to have small fridge and internet socket

Reply from Dawn Bunter, Manager at West Wood Care Home - Avery Collection

We welcome and appreciate all feedback, here at Westwood and should you wish to discuss in further, please do not hesitate to contact the home's manager directly.

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Review of
West Wood Care Home - Avery Collection
from J M (Niece of Resident) published on 2 September 2025 Submitted via Postal Card • Report

Overall Experience

It's never easy seeing a relative need to leave their home, but seeing my aunty so relaxed & happy at West Wood was marvellous. What a lovely place, serene with beautiful rooms and attentive, caring staff.
Couldn't imagine a nicer place.

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Review of
West Wood Care Home - Avery Collection
from C M (Friend of Resident) published on 27 August 2025 Submitted via Website • Report

Overall Experience

As a friend of a former resident, I am extremely disappointed with the service provided. My friend has dementia and is physically disabled following a stroke so is entirely dependent on carers to get her up and allow her access to the facilities. On visits, I noted the amount of time she was spending

in her room, missing out on group activities and time in the garden. When this matter was raised by her Power of Attorney, management staff made no attempt to take responsibility or address the issues raised. The tone of email correspondence from the home manager was hostile and they repeatedly refused requests to meet face to face to discuss how to move forward. As the situation escalated, a complaint was made to the CQC. Soon after, my friend was informed that she was to be evicted from the home giving her 28 days to vacate her room and find an alternative care facility. The parting stinger was a bill for almost £600 to clean my friend's room on her departure!

Reply from Dawn Bunter, Manager at West Wood Care Home - Avery Collection

Thank you for taking the time to share your concerns. We're sorry to learn that your experience did not align with your expectations, and we appreciate your feedback as it helps us identify areas for…read more

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Review of
Mousehold View Care Home - Avery Collection
from Pearl C (Resident) published on 27 August 2025 Submitted via Postal Card • Report

Overall Experience

I have been a resident here since March 2025. I have been made to feel very welcome and comfortable during this time. I have nothing but praise for my care and comfort during this time.

Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you for your kind words, I am so glad you are enjoying your stay here in there home.

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Review of
Mousehold View Care Home - Avery Collection
from Alison K (Daughter of Resident) published on 26 August 2025 Submitted via Postal Card • Report

Overall Experience

The management, reception team, all seniors, carers, housekeeping team, wellbeing team and kitchen staff have all been fantastic. Nothing is too much trouble, they are so friendly and helpful. The care home is lovely, it is always clean and smells clean (the best care home I have been in - no smell

of urine). We can't thank every one enough for looking after Mum so well.

Reply from Starr Walker, Home manager at Mousehold View Care Home - Avery Collection

Thank you so much for kind words, I will pass your kind words on to the all the team. I am glad your Mum enjoyed her visit to the home.

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Review of
West Wood Care Home - Avery Collection
from Robert W (Son of Resident) published on 11 July 2025 Submitted via Website • Report

Overall Experience

My Mother and Father have been resident since March 2025, when they first arrived everything was fabulous and as promised. Since my last review staff have come and gone at an alarming rate, Managers don't last long and never introduce themselves, we are never informed what is going on and why changes

are being made, it disturbs my parents. The food quality has deteriorated badly and nowhere near what was promised. Meal times have been changed, again with no explanation, this has worried and unnerved my parents and also disappointed them as they are not receiving the quality of service that was promised yet they still continue to pay a premium for what was promised as a premium service. The facilities are excellent but all the staffing problems and shortages and changes are making things uncomfortable. It would help massively if communication between Management and residents families existed allowing us to understand the changes and prevent my parents and myself from undue worry.

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Review of
Carrstone House Care Home
from J W (Daughter of Resident) published on 12 June 2025 Submitted via Postal Card • Report

Overall Experience

My experience of Corrstone House Care Home has been predominately very positive. The care of my father is appropriate for his needs and the staff team relate to him in a positive and respectful way. There is a good sense of humour which he enjoys. Medical attention has been very good with weekly visits

from professional well trained paramedics and swift response to health needs. One concern is with fire safety and evacuation procedure which is not visible. Also no help on Avery Website? Wonder why not?

Reply from Shane Collier, Registered Home Manager at Carrstone House Care Home

Thank you for your valued feedback. I hope that since our meeting, we've been able to clearly explain our procedures to your satisfaction and point you to where these can be accessed within the…read more

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Review of
West Wood Care Home - Avery Collection
from J G (Next of Kin) published on 27 May 2025 Submitted via Postal Card • Report

Overall Experience

The person I care for has been at West Wood since end of November 2024. In that time we have had 3 managers and no manager. She has had 4 senior carers. All staff have been courteous and polite and we have forged a relationship with all of them. However, no one has told us when they have left. I am

not informed changes (except the manager), all of which is very unsettling. I know it's a new home and you can expect teething problems but these are exceptional. I wonder why you can recruit but not retain staff.

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Review of
Mousehold View Care Home - Avery Collection
from R E (Resident) published on 8 May 2025 Submitted via Postal Card • Report

Overall Experience

Helpful and friendly staff.
I would come back here again.

Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you so much for your kind review I am glad you enjoyed your stay and hope we will be able to welcome you to the home again.

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Review of
Mousehold View Care Home - Avery Collection
from J W (Friend of Resident) published on 30 April 2025 Submitted via Postal Card • Report

Overall Experience

Experience of Mousehold View - Reception & helpfulness of staff. Quality of bath premises and service.
Atmosphere warm and friendly.
The premises very clean and well kept.

Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you for your kind words, I will pass on your kind comments to the team I am glad you have found everyone warm and welcoming.

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Review of
Carrstone House Care Home
from Kathy M (Daughter of Resident) published on 28 April 2025 Submitted via Postal Card • Report

Overall Experience

My mother moved to Carrstone House from another care home and it was a great choice. The staff have been amazing even though her needs have changed considerably over the few months she has been there, they have adapted and care for her so well. Thank you so much to all the team.

Reply from Shane Collier, Registered Home Manager at Carrstone House Care Home

Thank you so much for your kind words and thoughtful review. We're delighted to hear that your mother is settling in well at Carrstone House. It means a great deal to us to know that she feels safe…read more

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Review of
Carrstone House Care Home
from Sue J (Daughter of Resident) published on 14 April 2025 Submitted via Postal Card • Report

Overall Experience

Moving into Carrstone House has given my mum a new lease of life. From the moment of her arrival she has been treated with the upmost respect from all members of staff. The home has a great community spirit which gives it a lovely atmosphere. There are lots of activities for mum to join in with and

I think this has made the biggest difference to Mum's life as she is doing things that she hasn't done for years, which has given her purpose to her day. As a relative I have always been made very welcome and any information about my mum is always readily available. Thank you to all the staff for all your hard work.

Reply from Shane Collier, Registered Home Manager at Carrstone House Care Home

Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that your mum has settled in so well at Carrstone House and that the activities and community spirit have had…read more

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Review of
Mousehold View Care Home - Avery Collection
from M W (Friend of Resident) published on 10 April 2025 Submitted via Website • Report

Overall Experience

I came in to view Mouseholf view care home for their coffee morning. What a wonderful experience. Staff are very helpful and welcoming. The home is very clean and well maintained and all of the residents looked happy. Activity member of staff was very helpful and showed what they can do there.
Overall

a very lovely visit thank you.

Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you for your lovely review, we have coffee mornings the first Tuesday of the month every month. We would love to see you come again.

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Review of
West Wood Care Home - Avery Collection
from C T (Daughter of Resident) published on 8 April 2025 Submitted via Website • Report

Overall Experience

My father spent time in West Wood Care Home after being discharge from hospital. Initially he was very anxious and confused but as his health improved he became more relaxed and settled. All the staff at West Wood were so kind to dad and all our family. They would sit and chat to dad if he didn't

feel good, nothing was too much trouble. Dad loved going to the dining room and choosing his breakfast each morning and the kitchen staff were so friendly and patient with him. He would often talk about the lovely nursing and care staff including night staff who would wash and dress him in the morning. Although dad was happy to go home, his experience at West Wood was very good, which he loves to tell his friends!

Reply from Erica Miners, Home Manager at West Wood Care Home - Avery Collection

Thank you so much for your review. We were all so happy to hear that your Dad is doing so well being back at home. Thank you for the painted picture that was left, this will be cherished by all of us…read more

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Review of
West Wood Care Home - Avery Collection
from J E (Son of Resident) published on 4 March 2025 Submitted via Postal Card • Report

Overall Experience

My mother has been at West Wood since December 2024. The home is perfect in everyway. The rooms are spacious and light, meals are fantastic. Staff are amazing with my mother and cater to all her needs and wishes. I've never seen her smile so much since my father passed away.
The management team are

wonderful, always smiling and happy to help.
It's definitely a 6 star service.

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Review of
West Wood Care Home - Avery Collection
from Sophia S (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report

Overall Experience

Helping my mother to choose full time care was a hard decision to make, but the whole West Wood team have been amazing! Nothing is too much trouble. My mother is so well looked after, and she adores all the people who care for her. The quality of the staff is exceptional, caring, efficient and on top

of everything.
The biggest decision my mother now has to make, is what to have for lunch! The food is excellent too, all home cooked and varied. I feel I have got my mother back, she is more relaxed and happier than I have seen her in years! I also love that West Wood has a really good connection with the local surgery, with a GP popping in weekly.
The purpose built building is beautiful, clean and spacious, with some lovely touches -like the big lounges, the hydro bath and cinema. The garden will be lovely in the summer.
I never thought my mother would settle in a home, but she genuinely loves West Wood!

Reply from Erica Miners, Home Manager at West Wood Care Home - Avery Collection

Thank you for your kind words. We look forward to continuing to provide care and support in the best way.

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Care Homes Owned by Avery Healthcare Group in Norfolk

Avery Healthcare Group Locations in Norfolk (3)

Avery Healthcare Group Reviews in Norfolk (55)

West Wood Care Home - Avery Collection

West Wood Care Home - Avery Collection

West Wood Care Home - Avery Collection

West Wood Care Home - Avery Collection

West Wood Care Home - Avery Collection

West Wood Care Home - Avery Collection

West Wood Care Home - Avery Collection

Mousehold View Care Home - Avery Collection

Mousehold View Care Home - Avery Collection

West Wood Care Home - Avery Collection

Carrstone House Care Home

West Wood Care Home - Avery Collection

Mousehold View Care Home - Avery Collection

Mousehold View Care Home - Avery Collection

Carrstone House Care Home

Carrstone House Care Home

Mousehold View Care Home - Avery Collection

West Wood Care Home - Avery Collection

West Wood Care Home - Avery Collection

West Wood Care Home - Avery Collection

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