Care Homes Owned by Avery Healthcare Group in Norfolk

Since mum has moved into Carrstone House, as a family we have found Charmaine and the rest of the team to be very kind, caring and respectful. Every effort is made to celebrate special occasions and family/friends are encouraged to join in too. The home itself is very welcoming, from Maddie on reception through to housekeeping, Angie in the office to the lovely carers. There is a definite feeling of being 'at home' and mum appears relaxed and settled, much more so than in previous homes. Thank you Carrstone House.

Mum was here for 3 weeks respite. The weekly cost was very expensive. Unfortunately mums meals which were delivered to her room were not served politely or put down gently on her tray, she found this a bit upsetting on several occasions she found that the toilet was not cleaned after her previous visit & she herself had mentioned this to the carers. A special thanks to alex for his kindness

It is like home from home for my father, who has settled in after an initial difficult transition, thanks to the staff that reassured us as a familly and for him to make him feel welcome and valued. The staff trhoughout his care have been kind, helpful and supportive from the caring staff catering staff and management team. They have all had time to help and disscuss his needs and any concerns we had. All have been patient and tolerant.

My husband was admitted in January 26, very agitated + unwell, to date with the staff he is now very settled. I have to say all staff have been involved to make this possible and also to support myself and concerns - I would recommend this care home.

My wife, Julia, has been in West Wood Care Home for 14 months. She has dementia and is barely able to walk, so has to be taken around by wheelchair. She is very happy, has a lovely room, enjoys the food and eats nearly all of every meal. There are regular activities and entertainment and she loves the visiting singers and musicians. All the carers that have been involved with Julia have been wonderful and it is a great peace of mind to me and our family to know she is being well looked after. I visit Julia every day so I also am up to speed with what is happening. Once a month a give an illustrated talk to the residents on wildlife - just pleased to do my bit. Richard Porter.

It was a huge decision to move my mum to Carrstone House (CC). I visited unannounced and they showed me round. I loved it instantly and everyone was so friendly and welcoming. I explained what my mother's needs were and they said that they could help with every aspect and work with me to produce a care plan which could be added to in the future.My mum's first words were 'wow' when I took her there. She is happy and has settled in well. Thank you once again . I know my mum is safe and well cared for.

Absolutely faultless. From the moment you are greeted at reception to the minute you leave. Everyone at Carrstone House is very kind and helpful from the cleaners, reception to the carers and seniors. We hve nothing to complain about at all and often recommend Carrstone to our friends who have frail relatives.

The carers are very good and so are the cleaners and so is admin. Everyone is helpful and also maintenance, although hot water has been off 7 times this winter and heating 3 times (during night).

I cannot praise West Wood highly enough. Everyone was friendly, kind, caring, instinctively creating a warm family atmosphere. Reception/Office staff were always welcoming, thoughtful & available. Food, cleanliness and maintenance were provided to an exceptionally high standard by cheerful yet sympathetic people. The Care & Activities staff were faultless, always gentle, willing, helpful & compassionate, treating my Aunt as an individual, learning her personality & interests. Every personal & medical need was met with humanity yet professionally. Their quiet care was outstanding & particularly poignant as she declined. Knowing she was in safe hands was such a relief. I also felt deeply supported & cared for especially in her final days when the compassion & understanding were overwhelming. I will never forget the dignity & respect shown to Aunty at the end and on leaving West Wood. Thank you isn't enough.

I cannot praise this home highly enough. It really is home. Immaculately clean and airy. The meals and meal choices are excellent. The care and communication is very good with balance between efficiency and being friendly and supportive. Sadly it was end of life care for my Aunty and the support and sensitivity was moving. Quietly efficient and nothing was too much trouble. Thank you so much everyone. I really am struggling to put my appreciation into words. My darling Aunt was cared for by angels. I feel you are now friends.

Very friendly, helpful and look after my Great Aunt really well. Also make me feel welcome when I visit, they encourage her to get involved which hates and she has now decided she would like to stay, highly recommend this care home.

The respect shown from the staff when the funeral cortege left the home was very moving, the hospitality at the wake was amazing. Thank you from the bottom of our hearts. Sue x

First the staff are compassionate, professional and totally dedicated to the happiness and well being of the residents. The home is a five star hotel with care. We never thought that mum could afford to live in such luxury. We cannot find a single fault. We are overwhelmed by Mum's new home.

Seem to be professionally run. Staff always friendly and helpful. Residents seem to be well cared for.

I feel so welcome to visit at anytime. The home is always clean and so well equiped. I have enjoyed going to the lounge with my friend for activities which are so professional. The staff are so kind and open and dedicated to making sure it is a home from home. Sometimes it is difficult to remember that it is not a hotel as everything is done in a respectful and subtle way.

After my grandads recent illness and respite stay at Mousehold View was clearly well needed. Tony is in great spirits and made new friends. Its good to see my grandad back to himself and socialising. All the staff have been lovely, nothing is ever a problem. Management are lovely kind and caring.

I am very pleased with the care my sister has received. Her room is always kept clean and tidy, and the carers look after her in a kind and caring way. The activities etc, provided by the home are something for the residents to all enjoy. The dining room and food are more like a 5-star hotel, which she enjoys, plus, if they cannot manage to cut their food, there is always help at hand.

The staff here are incredible , my mum is so happy and well cared for. Thank you so much for making my mums Birthday so special, you cannot imagine how you made the rest of the family feel by giving her such a wonderful time. Thank you so so much.

We visited a neighbour in for a 2-week stay after surgery. The tick boxes represent what we saw and heard, and our neighbour's comments (she was so pleased that she booked another week's stay - testimony of her experience of care, respect and superb care). The staff and managers were kind, friendly and responsive to the smallest needs. The buildings, private rooms and public places were warm, immaculate and spacious - essential for safety. The atmosphere was calm, quiet and relaxing.

The only small downside was that they missed having fresh fruit in their diet. Perhaps it could be offered at breakfast or made available in the lounges alongside the crisps & biscuits.