Avery Healthcare Group in Norfolk | 3 Care Homes

Review of
Mousehold View Care Home - Avery Collection
from A D (Brother of Resident) published on 22 December 2025 Submitted via Postal Card • Report

Overall Experience

Seem to be professionally run. Staff always friendly and helpful. Residents seem to be well cared for.

Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery CollectionThank you for providing us with a review i am glad you are happy with the service provided.

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Review of
West Wood Care Home - Avery Collection
from Julie B (Friend of Resident) published on 10 December 2025 Submitted via Postal Card • Report

Overall Experience

I feel so welcome to visit at anytime. The home is always clean and so well equiped. I have enjoyed going to the lounge with my friend for activities which are so professional. The staff are so kind and open and dedicated to making sure it is a home from home. Sometimes it is difficult to remember that

it is not a hotel as everything is done in a respectful and subtle way.

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Review of
Mousehold View Care Home - Avery Collection
from S K (Grandson of Resident) published on 9 December 2025 Submitted via Postal Card • Report

Overall Experience

After my grandads recent illness and respite stay at Mousehold View was clearly well needed. Tony is in great spirits and made new friends. Its good to see my grandad back to himself and socialising. All the staff have been lovely, nothing is ever a problem. Management are lovely kind and caring.

Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery CollectionThank you so much for your kind comments, I'm glad that he enjoyed his stay.

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Review of
Mousehold View Care Home - Avery Collection
from W C (Sister of Resident) published on 24 November 2025 Submitted via Postal Card • Report

Overall Experience

I am very pleased with the care my sister has received. Her room is always kept clean and tidy, and the carers look after her in a kind and caring way. The activities etc, provided by the home are something for the residents to all enjoy. The dining room and food are more like a 5-star hotel, which

she enjoys, plus, if they cannot manage to cut their food, there is always help at hand.

Reply from Starr Walker, Home manager at Mousehold View Care Home - Avery CollectionThank you so much for your kind words. I am really glad your sister is enjoying her time here. I will pass on your kind words to the team.

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Review of
West Wood Care Home - Avery Collection
from Sue B (Daughter of Resident) published on 17 November 2025 Submitted via Website • Report

Overall Experience

The staff here are incredible , my mum is so happy and well cared for. Thank you so much for making my mums Birthday so special, you cannot imagine how you made the rest of the family feel by giving her such a wonderful time. Thank you so so much.

Reply from Dawn Bunter, Manager at West Wood Care Home - Avery CollectionThank you for your review and acknowledgement of the team at the home, we aim to make every residents birthdays, as special as they are!

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Review of
West Wood Care Home - Avery Collection
from E W (Friend of Resident) published on 12 November 2025 Submitted via Postal Card • Report

Overall Experience

We visited a neighbour in for a 2-week stay after surgery. The tick boxes represent what we saw and heard, and our neighbour's comments (she was so pleased that she booked another week's stay - testimony of her experience of care, respect and superb care). The staff and managers were kind, friendly

and responsive to the smallest needs. The buildings, private rooms and public places were warm, immaculate and spacious - essential for safety. The atmosphere was calm, quiet and relaxing.

Reply from Dawn Bunter, Home Manager at West Wood Care Home - Avery CollectionThank you so much for taking the time to share this wonderful review. We are delighted to hear that your neighbour's stay with us was such a positive experience, especially during an important period of recovery.

It's truly heart-warming to know that our team's kindness, attentiveness and responsiveness made a meaningful difference, and that the environment felt safe, calm and welcoming. We take great pride in maintaining a warm and immaculate setting. Hearing that your neighbour felt so well cared for that she chose to extend her stay is the greatest compliment we could receive.

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Review of
West Wood Care Home - Avery Collection
from Fiona L (Daughter of Resident) published on 31 October 2025 Submitted via Website • Report

Overall Experience

Mum & Dad stayed for a weeks respite. The staff were amazing, very welcoming, friendly and attentive. The rooms are beautifully presented & comfortable. Mum really enjoyed joining in with some of the activities & it gave her the rest and respite from constantly caring for my dad who has Alzheimer's.

Dad enjoyed a morning in the cinema room watching one of his favourite old movie musicals & they both enjoyed sitting outside in the gardens.
During their stay it happened to be their 60th wedding anniversary & all the staff went above & beyond to make their day special. As a family we enjoyed lunch together in the private dining room which had been thoughtfully decorated with Diamond Anniversary balloons & banners. The staff had all signed a card & at tea time they were given a special anniversary cake.
The only small downside was that they missed having fresh fruit in their diet. Perhaps it could be offered at breakfast or made available in the lounges alongside the crisps & biscuits.

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Review of
West Wood Care Home - Avery Collection
from R B (Friend of Resident) published on 30 October 2025 Submitted via Website • Report

Overall Experience

My family member has been at Westwood for a while now, and I honestly can't thank the team enough for everything they do. From day one, the staff have been so kind, patient and caring - nothing is ever too much trouble for them. You can tell how much pride they take in their work and how much they genuinely

care about the residents. The manager and the whole team go above and beyond every single day, and it really shows in the atmosphere of the home - it's warm, welcoming and full of love.
It's never an easy decision moving a loved one into care, but knowing they're in such safe and caring hands has been a huge comfort to our family. I honestly couldn't recommend Westwood more highly - they're a credit to what proper care should be.

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Review of
West Wood Care Home - Avery Collection
from Liz W (Daughter of Resident) published on 7 October 2025 Submitted via Website • Report

Overall Experience

Mum moved in in early September and transformation has been incredible. She looks so much better with greater attention to her hygiene, care clothes and making sure she looks presentable. Her clothes are being cared for just like at home. She is laughing and engaging again as a result of the great carers

who engage well and understand how to communicate with her and take the time to do so. The activity programme has also reignited her interest and happiness. Couldn't have wished for a better outcome changing care homes. Feel like we have Mum back again!!!

Reply from Dawn Bunter, Genera Manager at West Wood Care Home - Avery CollectionThank you so much for taking the time to share such a heartfelt review. We're absolutely delighted to hear about your mum's transformation and how well she's settled in since joining us. It's wonderful to know that she's feeling happier, more engaged, and enjoying the activities and companionship here. Our team takes great pride in providing personalised care that helps each resident feel at home, so your kind words mean a great deal to everyone. We'll be sure to share your feedback with the whole team - it will make their day!

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Review of
West Wood Care Home - Avery Collection
from P H (Friend of Resident) published on 15 September 2025 Submitted via Website • Report

Overall Experience

I agree fully with my friend no fault of staff they go above and beyond
As usual it's the people at the top
It's a really lovely home just 2 small things be nice to have small fridge and internet socket

Reply from Dawn Bunter, Manager at West Wood Care Home - Avery CollectionWe welcome and appreciate all feedback, here at Westwood and should you wish to discuss in further, please do not hesitate to contact the home's manager directly.

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Review of
West Wood Care Home - Avery Collection
from J M (Niece of Resident) published on 2 September 2025 Submitted via Postal Card • Report

Overall Experience

It's never easy seeing a relative need to leave their home, but seeing my aunty so relaxed & happy at West Wood was marvellous. What a lovely place, serene with beautiful rooms and attentive, caring staff.
Couldn't imagine a nicer place.

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Review of
West Wood Care Home - Avery Collection
from C M (Friend of Resident) published on 27 August 2025 Submitted via Website • Report

Overall Experience

As a friend of a former resident, I am extremely disappointed with the service provided. My friend has dementia and is physically disabled following a stroke so is entirely dependent on carers to get her up and allow her access to the facilities. On visits, I noted the amount of time she was spending

in her room, missing out on group activities and time in the garden. When this matter was raised by her Power of Attorney, management staff made no attempt to take responsibility or address the issues raised. The tone of email correspondence from the home manager was hostile and they repeatedly refused requests to meet face to face to discuss how to move forward. As the situation escalated, a complaint was made to the CQC. Soon after, my friend was informed that she was to be evicted from the home giving her 28 days to vacate her room and find an alternative care facility. The parting stinger was a bill for almost £600 to clean my friend's room on her departure!

Reply from Dawn Bunter, Manager at West Wood Care Home - Avery CollectionThank you for taking the time to share your concerns. We're sorry to learn that your experience did not align with your expectations, and we appreciate your feedback as it helps us identify areas for improvement. We remain committed to ensuring that all residents receive the care and attention they deserve. If you wish to discuss your feedback further, please contact the Head Office of the home - directly, as we would welcome the opportunity to better understand your experience.

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Review of
Mousehold View Care Home - Avery Collection
from Pearl C (Resident) published on 27 August 2025 Submitted via Postal Card • Report

Overall Experience

I have been a resident here since March 2025. I have been made to feel very welcome and comfortable during this time. I have nothing but praise for my care and comfort during this time.

Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery CollectionThank you for your kind words, I am so glad you are enjoying your stay here in there home.

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Review of
Mousehold View Care Home - Avery Collection
from Alison K (Daughter of Resident) published on 26 August 2025 Submitted via Postal Card • Report

Overall Experience

The management, reception team, all seniors, carers, housekeeping team, wellbeing team and kitchen staff have all been fantastic. Nothing is too much trouble, they are so friendly and helpful. The care home is lovely, it is always clean and smells clean (the best care home I have been in - no smell

of urine). We can't thank every one enough for looking after Mum so well.

Reply from Starr Walker, Home manager at Mousehold View Care Home - Avery CollectionThank you so much for kind words, I will pass your kind words on to the all the team. I am glad your Mum enjoyed her visit to the home.

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Review of
West Wood Care Home - Avery Collection
from Robert W (Son of Resident) published on 11 July 2025 Submitted via Website • Report

Overall Experience

My Mother and Father have been resident since March 2025, when they first arrived everything was fabulous and as promised. Since my last review staff have come and gone at an alarming rate, Managers don't last long and never introduce themselves, we are never informed what is going on and why changes

are being made, it disturbs my parents. The food quality has deteriorated badly and nowhere near what was promised. Meal times have been changed, again with no explanation, this has worried and unnerved my parents and also disappointed them as they are not receiving the quality of service that was promised yet they still continue to pay a premium for what was promised as a premium service. The facilities are excellent but all the staffing problems and shortages and changes are making things uncomfortable. It would help massively if communication between Management and residents families existed allowing us to understand the changes and prevent my parents and myself from undue worry.

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Review of
Carrstone House Care Home
from J W (Daughter of Resident) published on 12 June 2025 Submitted via Postal Card • Report

Overall Experience

My experience of Corrstone House Care Home has been predominately very positive. The care of my father is appropriate for his needs and the staff team relate to him in a positive and respectful way. There is a good sense of humour which he enjoys. Medical attention has been very good with weekly visits

from professional well trained paramedics and swift response to health needs. One concern is with fire safety and evacuation procedure which is not visible. Also no help on Avery Website? Wonder why not?

Reply from Shane Collier, Registered Home Manager at Carrstone House Care HomeThank you for your valued feedback. I hope that since our meeting, we've been able to clearly explain our procedures to your satisfaction and point you to where these can be accessed within the service. If you have any further questions or require additional clarification, please don't hesitate to reach out.

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Review of
West Wood Care Home - Avery Collection
from J G (Next of Kin) published on 27 May 2025 Submitted via Postal Card • Report

Overall Experience

The person I care for has been at West Wood since end of November 2024. In that time we have had 3 managers and no manager. She has had 4 senior carers. All staff have been courteous and polite and we have forged a relationship with all of them. However, no one has told us when they have left. I am

not informed changes (except the manager), all of which is very unsettling. I know it's a new home and you can expect teething problems but these are exceptional. I wonder why you can recruit but not retain staff.

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Review of
Mousehold View Care Home - Avery Collection
from R E (Resident) published on 8 May 2025 Submitted via Postal Card • Report

Overall Experience

Helpful and friendly staff.
I would come back here again.

Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery CollectionThank you so much for your kind review I am glad you enjoyed your stay and hope we will be able to welcome you to the home again.

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Review of
Mousehold View Care Home - Avery Collection
from J W (Friend of Resident) published on 30 April 2025 Submitted via Postal Card • Report

Overall Experience

Experience of Mousehold View - Reception & helpfulness of staff. Quality of bath premises and service.
Atmosphere warm and friendly.
The premises very clean and well kept.

Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery CollectionThank you for your kind words, I will pass on your kind comments to the team I am glad you have found everyone warm and welcoming.

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Review of
Carrstone House Care Home
from Kathy M (Daughter of Resident) published on 28 April 2025 Submitted via Postal Card • Report

Overall Experience

My mother moved to Carrstone House from another care home and it was a great choice. The staff have been amazing even though her needs have changed considerably over the few months she has been there, they have adapted and care for her so well. Thank you so much to all the team.

Reply from Shane Collier, Registered Home Manager at Carrstone House Care HomeThank you so much for your kind words and thoughtful review. We're delighted to hear that your mother is settling in well at Carrstone House. It means a great deal to us to know that she feels safe and well cared for. Your appreciation is truly encouraging for our whole team-thank you again for your trust and support.

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Care Homes Owned by Avery Healthcare Group in Norfolk

Avery Healthcare Group Locations in Norfolk (3)

Avery Healthcare Group Reviews in Norfolk (60)

Mousehold View Care Home - Avery Collection

West Wood Care Home - Avery Collection

Mousehold View Care Home - Avery Collection

Mousehold View Care Home - Avery Collection

West Wood Care Home - Avery Collection

West Wood Care Home - Avery Collection

West Wood Care Home - Avery Collection

West Wood Care Home - Avery Collection

West Wood Care Home - Avery Collection

West Wood Care Home - Avery Collection

West Wood Care Home - Avery Collection

West Wood Care Home - Avery Collection

Mousehold View Care Home - Avery Collection

Mousehold View Care Home - Avery Collection

West Wood Care Home - Avery Collection

Carrstone House Care Home

West Wood Care Home - Avery Collection

Mousehold View Care Home - Avery Collection

Mousehold View Care Home - Avery Collection

Carrstone House Care Home

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