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Care Homes Owned by Avery Healthcare Group in Norfolk

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Avery Healthcare Group in Norfolk

Only the locations & reviews in Norfolk for Avery Healthcare Group are showing below.

View the details of all 109 locations (with 9944 reviews) owned by Avery Healthcare Group

Avery Healthcare Group Locations in Norfolk (3)

 - Browse 3 Care Homes owned by Avery Healthcare Group in Norfolk
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Mousehold View Care Home - Avery Collection
28 Mousehold Lane, Norwich NR7 8HE 
9.8 42 reviews
Mousehold View Care Home - Avery Collection, Norwich, Norfolk
"Seem to be professionally run. Staff always friendly and helpful. Residents seem to be well cared for.…"   Read all 42 reviews
  • from £1,450 / week
  • 77 Rooms
Location Type Care Home

Mousehold View of Artisan Care is located in Sprowston, Norwich and offers person-centred Residential Care, Dementia Care and Respite stays that can even be booked a year in advance! The home ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
West Wood Care Home - Avery Collection
1 West Wood Road, Sheringham NR26 8AP 
9.5 19 reviews
West Wood Care Home - Avery Collection, Sheringham, Norfolk
"I cannot praise West Wood highly enough. Everyone was friendly, kind, caring, instinctively creating a warm family atmosphere.…"   Read all 19 reviews
  • from £1,325 / week
  • 70 Rooms
Location Type Care Home

West Wood Care Home - Avery Collection based in Sheringham, Norfolk offers residential, respite and dementia care in a welcoming home. The 70-bed care home provides a friendly, comfortable ... Read more

Older Person Care Permanent Care
  • Residential Care
  • Dementia Residential Care
Carrstone House Care Home
159 Bexwell Road, Downham Market PE38 9LJ 
8.3 4 reviews
Carrstone House Care Home, Downham Market, Norfolk
"My experience of Corrstone House Care Home has been predominately very positive. The care of my father is appropriate for his needs and the…"   Read all 4 reviews
  • from £1,150 / week
  • 72 Rooms
Location Type Care Home

Opening its doors in November 2024, Carrstone House Care Home will offer expert residential, respite and memory care within a warm and homely environment. Residents' well-being will be top ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Avery Healthcare Group Reviews in Norfolk (65)

9.6

Avery Healthcare Group has a Group Review Score of 9.6 (9.564) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Avery Healthcare Group must have a Review Score.

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Review of

West Wood Care Home - Avery Collection

from P T (Niece of Resident) published on 3 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise West Wood highly enough. Everyone was friendly, kind, caring, instinctively creating a warm family atmosphere. Reception/Office staff were always welcoming, thoughtful & available. Food, cleanliness and maintenance were provided to an exceptionally high standard by cheerful yet sympathetic
people. The Care & Activities staff were faultless, always gentle, willing, helpful & compassionate, treating my Aunt as an individual, learning her personality & interests. Every personal & medical need was met with humanity yet professionally. Their quiet care was outstanding & particularly poignant as she declined. Knowing she was in safe hands was such a relief. I also felt deeply supported & cared for especially in her final days when the compassion & understanding were overwhelming. I will never forget the dignity & respect shown to Aunty at the end and on leaving West Wood. Thank you isn't enough.
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Review of

West Wood Care Home - Avery Collection

from A T (Niece of Resident) published on 23 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise this home highly enough. It really is home. Immaculately clean and airy. The meals and meal choices are excellent. The care and communication is very good with balance between efficiency and being friendly and supportive. Sadly it was end of life care for my Aunty and the support and
sensitivity was moving. Quietly efficient and nothing was too much trouble. Thank you so much everyone. I really am struggling to put my appreciation into words. My darling Aunt was cared for by angels. I feel you are now friends.
Reply from Dawn Bunter, Home Manager at West Wood Care Home - Avery CollectionThank you so much for sharing such a heartfelt review. It means a great deal to all of us that your Aunty's final days felt peaceful, dignified, and truly like home. We know how difficult this time has been for you, and we are deeply touched by your kind words about our team and the care they provided.

Supporting families through end-of-life moments is a privilege we never take lightly. Your Aunty was a remarkable person, and it was an honour to be part of her journey and to care for her with the gentleness and respect she deserved. Thank you for trusting us at such an important time, please know you will always be a part of our extended family here.
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Review of

Carrstone House Care Home

from J W (Great-Niece of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very friendly, helpful and look after my Great Aunt really well. Also make me feel welcome when I visit, they encourage her to get involved which hates and she has now decided she would like to stay, highly recommend this care home.
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Review of

West Wood Care Home - Avery Collection

from Susan U (Niece of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although Auntie was a resident at West Wood for only a short period of time, the staff were exceptional and stood head and shoulders above all other care homes. Their care and empathetic manner was outstanding. We are so grateful. The home itself is bright, cheery and very clean and well maintained.
The respect shown from the staff when the funeral cortege left the home was very moving, the hospitality at the wake was amazing. Thank you from the bottom of our hearts. Sue x
Reply from Dawn Bunter, Manager at West Wood Care Home - Avery CollectionThank you for your ever so kind review.
We are so grateful for your feedback and ongoing support of West Wood.
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Review of

West Wood Care Home - Avery Collection

from Wendy F (Daughter of Resident) published on 9 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First the staff are compassionate, professional and totally dedicated to the happiness and well being of the residents. The home is a five star hotel with care. We never thought that mum could afford to live in such luxury. We cannot find a single fault. We are overwhelmed by Mum's new home.
Reply from Dawn Bunter, Manager at West Wood Care Home - Avery CollectionThank you for the lovely review of West Wood Care Home. We value your feedback
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Review of

Mousehold View Care Home - Avery Collection

from A D (Brother of Resident) published on 22 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Seem to be professionally run. Staff always friendly and helpful. Residents seem to be well cared for.
Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery CollectionThank you for providing us with a review i am glad you are happy with the service provided.
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Review of

West Wood Care Home - Avery Collection

from Julie B (Friend of Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel so welcome to visit at anytime. The home is always clean and so well equiped. I have enjoyed going to the lounge with my friend for activities which are so professional. The staff are so kind and open and dedicated to making sure it is a home from home. Sometimes it is difficult to remember that
it is not a hotel as everything is done in a respectful and subtle way.
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Review of

Mousehold View Care Home - Avery Collection

from S K (Grandson of Resident) published on 9 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After my grandads recent illness and respite stay at Mousehold View was clearly well needed. Tony is in great spirits and made new friends. Its good to see my grandad back to himself and socialising. All the staff have been lovely, nothing is ever a problem. Management are lovely kind and caring.
Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery CollectionThank you so much for your kind comments, I'm glad that he enjoyed his stay.
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Review of

Mousehold View Care Home - Avery Collection

from W C (Sister of Resident) published on 24 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care my sister has received. Her room is always kept clean and tidy, and the carers look after her in a kind and caring way. The activities etc, provided by the home are something for the residents to all enjoy. The dining room and food are more like a 5-star hotel, which
she enjoys, plus, if they cannot manage to cut their food, there is always help at hand.
Reply from Starr Walker, Home manager at Mousehold View Care Home - Avery CollectionThank you so much for your kind words. I am really glad your sister is enjoying her time here. I will pass on your kind words to the team.
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Review of

West Wood Care Home - Avery Collection

from Sue B (Daughter of Resident) published on 17 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff here are incredible , my mum is so happy and well cared for. Thank you so much for making my mums Birthday so special, you cannot imagine how you made the rest of the family feel by giving her such a wonderful time. Thank you so so much.
Reply from Dawn Bunter, Manager at West Wood Care Home - Avery CollectionThank you for your review and acknowledgement of the team at the home, we aim to make every residents birthdays, as special as they are!
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Review of

West Wood Care Home - Avery Collection

from E W (Friend of Resident) published on 12 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited a neighbour in for a 2-week stay after surgery. The tick boxes represent what we saw and heard, and our neighbour's comments (she was so pleased that she booked another week's stay - testimony of her experience of care, respect and superb care). The staff and managers were kind, friendly
and responsive to the smallest needs. The buildings, private rooms and public places were warm, immaculate and spacious - essential for safety. The atmosphere was calm, quiet and relaxing.
Reply from Dawn Bunter, Home Manager at West Wood Care Home - Avery CollectionThank you so much for taking the time to share this wonderful review. We are delighted to hear that your neighbour's stay with us was such a positive experience, especially during an important period of recovery.

It's truly heart-warming to know that our team's kindness, attentiveness and responsiveness made a meaningful difference, and that the environment felt safe, calm and welcoming. We take great pride in maintaining a warm and immaculate setting. Hearing that your neighbour felt so well cared for that she chose to extend her stay is the greatest compliment we could receive.
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Review of

West Wood Care Home - Avery Collection

from Fiona L (Daughter of Resident) published on 31 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum & Dad stayed for a weeks respite. The staff were amazing, very welcoming, friendly and attentive. The rooms are beautifully presented & comfortable. Mum really enjoyed joining in with some of the activities & it gave her the rest and respite from constantly caring for my dad who has Alzheimer's.
Dad enjoyed a morning in the cinema room watching one of his favourite old movie musicals & they both enjoyed sitting outside in the gardens.
During their stay it happened to be their 60th wedding anniversary & all the staff went above & beyond to make their day special. As a family we enjoyed lunch together in the private dining room which had been thoughtfully decorated with Diamond Anniversary balloons & banners. The staff had all signed a card & at tea time they were given a special anniversary cake.
The only small downside was that they missed having fresh fruit in their diet. Perhaps it could be offered at breakfast or made available in the lounges alongside the crisps & biscuits.
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Review of

West Wood Care Home - Avery Collection

from R B (Friend of Resident) published on 30 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family member has been at Westwood for a while now, and I honestly can't thank the team enough for everything they do. From day one, the staff have been so kind, patient and caring - nothing is ever too much trouble for them. You can tell how much pride they take in their work and how much they genuinely
care about the residents. The manager and the whole team go above and beyond every single day, and it really shows in the atmosphere of the home - it's warm, welcoming and full of love.
It's never an easy decision moving a loved one into care, but knowing they're in such safe and caring hands has been a huge comfort to our family. I honestly couldn't recommend Westwood more highly - they're a credit to what proper care should be.
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Review of

West Wood Care Home - Avery Collection

from Liz W (Daughter of Resident) published on 7 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved in in early September and transformation has been incredible. She looks so much better with greater attention to her hygiene, care clothes and making sure she looks presentable. Her clothes are being cared for just like at home. She is laughing and engaging again as a result of the great carers
who engage well and understand how to communicate with her and take the time to do so. The activity programme has also reignited her interest and happiness. Couldn't have wished for a better outcome changing care homes. Feel like we have Mum back again!!!
Reply from Dawn Bunter, Genera Manager at West Wood Care Home - Avery CollectionThank you so much for taking the time to share such a heartfelt review. We're absolutely delighted to hear about your mum's transformation and how well she's settled in since joining us. It's wonderful to know that she's feeling happier, more engaged, and enjoying the activities and companionship here. Our team takes great pride in providing personalised care that helps each resident feel at home, so your kind words mean a great deal to everyone. We'll be sure to share your feedback with the whole team - it will make their day!
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Review of

West Wood Care Home - Avery Collection

from P H (Friend of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
I agree fully with my friend no fault of staff they go above and beyond
As usual it's the people at the top
It's a really lovely home just 2 small things be nice to have small fridge and internet socket
Reply from Dawn Bunter, Manager at West Wood Care Home - Avery CollectionWe welcome and appreciate all feedback, here at Westwood and should you wish to discuss in further, please do not hesitate to contact the home's manager directly.
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Review of

West Wood Care Home - Avery Collection

from J M (Niece of Resident) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's never easy seeing a relative need to leave their home, but seeing my aunty so relaxed & happy at West Wood was marvellous. What a lovely place, serene with beautiful rooms and attentive, caring staff.
Couldn't imagine a nicer place.
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Review of

West Wood Care Home - Avery Collection

from C M (Friend of Resident) published on 27 August 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
As a friend of a former resident, I am extremely disappointed with the service provided. My friend has dementia and is physically disabled following a stroke so is entirely dependent on carers to get her up and allow her access to the facilities. On visits, I noted the amount of time she was spending
in her room, missing out on group activities and time in the garden. When this matter was raised by her Power of Attorney, management staff made no attempt to take responsibility or address the issues raised. The tone of email correspondence from the home manager was hostile and they repeatedly refused requests to meet face to face to discuss how to move forward. As the situation escalated, a complaint was made to the CQC. Soon after, my friend was informed that she was to be evicted from the home giving her 28 days to vacate her room and find an alternative care facility. The parting stinger was a bill for almost £600 to clean my friend's room on her departure!
Reply from Dawn Bunter, Manager at West Wood Care Home - Avery CollectionThank you for taking the time to share your concerns. We're sorry to learn that your experience did not align with your expectations, and we appreciate your feedback as it helps us identify areas for improvement. We remain committed to ensuring that all residents receive the care and attention they deserve. If you wish to discuss your feedback further, please contact the Head Office of the home - directly, as we would welcome the opportunity to better understand your experience.
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Review of

Mousehold View Care Home - Avery Collection

from Pearl C (Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident here since March 2025. I have been made to feel very welcome and comfortable during this time. I have nothing but praise for my care and comfort during this time.
Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery CollectionThank you for your kind words, I am so glad you are enjoying your stay here in there home.
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Review of

Mousehold View Care Home - Avery Collection

from Alison K (Daughter of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management, reception team, all seniors, carers, housekeeping team, wellbeing team and kitchen staff have all been fantastic. Nothing is too much trouble, they are so friendly and helpful. The care home is lovely, it is always clean and smells clean (the best care home I have been in - no smell
of urine). We can't thank every one enough for looking after Mum so well.
Reply from Starr Walker, Home manager at Mousehold View Care Home - Avery CollectionThank you so much for kind words, I will pass your kind words on to the all the team. I am glad your Mum enjoyed her visit to the home.
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Review of

West Wood Care Home - Avery Collection

from Robert W (Son of Resident) published on 11 July 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
My Mother and Father have been resident since March 2025, when they first arrived everything was fabulous and as promised. Since my last review staff have come and gone at an alarming rate, Managers don't last long and never introduce themselves, we are never informed what is going on and why changes
are being made, it disturbs my parents. The food quality has deteriorated badly and nowhere near what was promised. Meal times have been changed, again with no explanation, this has worried and unnerved my parents and also disappointed them as they are not receiving the quality of service that was promised yet they still continue to pay a premium for what was promised as a premium service. The facilities are excellent but all the staffing problems and shortages and changes are making things uncomfortable. It would help massively if communication between Management and residents families existed allowing us to understand the changes and prevent my parents and myself from undue worry.
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Awards / Recognitions (13)

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