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Care Homes Owned by Avery Healthcare Group in Norfolk

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Avery Healthcare Group in Norfolk

Only the locations & reviews in Norfolk for Avery Healthcare Group are showing below.

View the details of all 105 locations (with 9440 reviews) owned by Avery Healthcare Group

Avery Healthcare Group Locations in Norfolk (3)

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3 Care Homes owned by Avery Healthcare Group in Norfolk
Mousehold View Care Home - Avery Collection

28 Mousehold Lane, Norwich NR7 8HE 

9.9 39 reviews
"I have been a resident here since March 2025. I have been made to feel very welcome and comfortable during this time. I have nothing but…"   Read all 39 reviews
Location Type Care Home

Mousehold View of Artisan Care is located in Sprowston, Norwich and offers person-centred Residential Care, Dementia Care and Respite stays that can even be booked a year in advance! The home offers a shared care experience with companion suites,… Read more about Mousehold View Care Home - Avery Collection

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 77 Rooms
  • from £1,450 / week
Carrstone House Care Home

159 Bexwell Road, Downham Market PE38 9LJ 

8.2 3 reviews
"My experience of Corrstone House Care Home has been predominately very positive. The care of my father is appropriate for his needs and the…"   Read all 3 reviews
Location Type Care Home

Opening its doors in November 2024, Carrstone House Care Home will offer expert residential, respite and memory care within a warm and homely environment. Residents' well-being will be top priority and the team will follow an holistic approach to… Read more about Carrstone House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 72 Rooms
  • from £1,150 / week
West Wood Care Home - Avery Collection

1 West Wood Road, Sheringham NR26 8AP 

8.1 9 reviews
"It's never easy seeing a relative need to leave their home, but seeing my aunty so relaxed & happy at West Wood was marvellous. What a…"   Read all 9 reviews
Location Type Care Home

West Wood Care Home - Avery Collection based in Sheringham, Norfolk offers residential, respite and dementia care in a welcoming home. The 70-bed care home provides a friendly, comfortable home. Highly-trained staff ensure quality care, delicious… Read more about West Wood Care Home - Avery Collection

  • Care Provided
  • Long Term/Permanent
  • Older Person Care
  • Younger Adults
  • Physical Disability
  • Visual / Hearing Impairment
  • 70 Rooms

Avery Healthcare Group Reviews in Norfolk (51)

9.7

Avery Healthcare Group has a Group Review Score of 9.7 (9.653) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Avery Healthcare Group must have a Review Score.

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Review of

West Wood Care Home - Avery Collection

from P H (Friend of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
I agree fully with my friend no fault of staff they go above and beyond
As usual it's the people at the top
It's a really lovely home just 2 small things be nice to have small fridge and internet socket
Reply from Dawn Bunter, Manager at West Wood Care Home - Avery Collection

We welcome and appreciate all feedback, here at Westwood and should you wish to discuss in further, please do not hesitate to contact the home's manager directly.

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Review of

West Wood Care Home - Avery Collection

from J M (Niece of Resident) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's never easy seeing a relative need to leave their home, but seeing my aunty so relaxed & happy at West Wood was marvellous. What a lovely place, serene with beautiful rooms and attentive, caring staff.
Couldn't imagine a nicer place.
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Review of

West Wood Care Home - Avery Collection

from C M (Friend of Resident) published on 27 August 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
As a friend of a former resident, I am extremely disappointed with the service provided. My friend has dementia and is physically disabled following a stroke so is entirely dependent on carers to get her up and allow her access to the facilities. On visits, I noted the amount of time she was spending
in her room, missing out on group activities and time in the garden. When this matter was raised by her Power of Attorney, management staff made no attempt to take responsibility or address the issues raised. The tone of email correspondence from the home manager was hostile and they repeatedly refused requests to meet face to face to discuss how to move forward. As the situation escalated, a complaint was made to the CQC. Soon after, my friend was informed that she was to be evicted from the home giving her 28 days to vacate her room and find an alternative care facility. The parting stinger was a bill for almost £600 to clean my friend's room on her departure!
Reply from Dawn Bunter, Manager at West Wood Care Home - Avery Collection

Thank you for taking the time to share your concerns. We're sorry to learn that your experience did not align with your expectations, and we appreciate your feedback as it helps us identify areas for improvement. We remain committed to ensuring that all residents receive the care and attention they deserve. If you wish to discuss your feedback further, please contact the Head Office of the home - directly, as we would welcome the opportunity to better understand your experience.

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Review of

Mousehold View Care Home - Avery Collection

from Pearl C (Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident here since March 2025. I have been made to feel very welcome and comfortable during this time. I have nothing but praise for my care and comfort during this time.
Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you for your kind words, I am so glad you are enjoying your stay here in there home.

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Review of

Mousehold View Care Home - Avery Collection

from Alison K (Daughter of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management, reception team, all seniors, carers, housekeeping team, wellbeing team and kitchen staff have all been fantastic. Nothing is too much trouble, they are so friendly and helpful. The care home is lovely, it is always clean and smells clean (the best care home I have been in - no smell
of urine). We can't thank every one enough for looking after Mum so well.
Reply from Starr Walker, Home manager at Mousehold View Care Home - Avery Collection

Thank you so much for kind words, I will pass your kind words on to the all the team. I am glad your Mum enjoyed her visit to the home.

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Review of

West Wood Care Home - Avery Collection

from Robert W (Son of Resident) published on 11 July 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
My Mother and Father have been resident since March 2025, when they first arrived everything was fabulous and as promised. Since my last review staff have come and gone at an alarming rate, Managers don't last long and never introduce themselves, we are never informed what is going on and why changes
are being made, it disturbs my parents. The food quality has deteriorated badly and nowhere near what was promised. Meal times have been changed, again with no explanation, this has worried and unnerved my parents and also disappointed them as they are not receiving the quality of service that was promised yet they still continue to pay a premium for what was promised as a premium service. The facilities are excellent but all the staffing problems and shortages and changes are making things uncomfortable. It would help massively if communication between Management and residents families existed allowing us to understand the changes and prevent my parents and myself from undue worry.
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Review of

Carrstone House Care Home

from J W (Daughter of Resident) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Corrstone House Care Home has been predominately very positive. The care of my father is appropriate for his needs and the staff team relate to him in a positive and respectful way. There is a good sense of humour which he enjoys. Medical attention has been very good with weekly visits
from professional well trained paramedics and swift response to health needs. One concern is with fire safety and evacuation procedure which is not visible. Also no help on Avery Website? Wonder why not?
Reply from Shane Collier, Registered Home Manager at Carrstone House Care Home

Thank you for your valued feedback. I hope that since our meeting, we've been able to clearly explain our procedures to your satisfaction and point you to where these can be accessed within the service. If you have any further questions or require additional clarification, please don't hesitate to reach out.

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Review of

West Wood Care Home - Avery Collection

from J G (Next of Kin) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The person I care for has been at West Wood since end of November 2024. In that time we have had 3 managers and no manager. She has had 4 senior carers. All staff have been courteous and polite and we have forged a relationship with all of them. However, no one has told us when they have left. I am
not informed changes (except the manager), all of which is very unsettling. I know it's a new home and you can expect teething problems but these are exceptional. I wonder why you can recruit but not retain staff.
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Review of

Mousehold View Care Home - Avery Collection

from R E (Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helpful and friendly staff.
I would come back here again.
Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you so much for your kind review I am glad you enjoyed your stay and hope we will be able to welcome you to the home again.

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Review of

Mousehold View Care Home - Avery Collection

from J W (Friend of Resident) published on 30 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Experience of Mousehold View - Reception & helpfulness of staff. Quality of bath premises and service.
Atmosphere warm and friendly.
The premises very clean and well kept.
Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you for your kind words, I will pass on your kind comments to the team I am glad you have found everyone warm and welcoming.

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Review of

Carrstone House Care Home

from Kathy M (Daughter of Resident) published on 28 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved to Carrstone House from another care home and it was a great choice. The staff have been amazing even though her needs have changed considerably over the few months she has been there, they have adapted and care for her so well. Thank you so much to all the team.
Reply from Shane Collier, Registered Home Manager at Carrstone House Care Home

Thank you so much for your kind words and thoughtful review. We're delighted to hear that your mother is settling in well at Carrstone House. It means a great deal to us to know that she feels safe and well cared for. Your appreciation is truly encouraging for our whole team-thank you again for your trust and support.

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Review of

Carrstone House Care Home

from Sue J (Daughter of Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moving into Carrstone House has given my mum a new lease of life. From the moment of her arrival she has been treated with the upmost respect from all members of staff. The home has a great community spirit which gives it a lovely atmosphere. There are lots of activities for mum to join in with and
I think this has made the biggest difference to Mum's life as she is doing things that she hasn't done for years, which has given her purpose to her day. As a relative I have always been made very welcome and any information about my mum is always readily available. Thank you to all the staff for all your hard work.
Reply from Shane Collier, Registered Home Manager at Carrstone House Care Home

Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that your mum has settled in so well at Carrstone House and that the activities and community spirit have had such a positive impact on her life. It means a great deal to our team to know their efforts are making a real difference. We're also pleased that you feel welcomed and well-informed - that's very important to us. Thank you again for your support!

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Review of

Mousehold View Care Home - Avery Collection

from M W (Friend of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came in to view Mouseholf view care home for their coffee morning. What a wonderful experience. Staff are very helpful and welcoming. The home is very clean and well maintained and all of the residents looked happy. Activity member of staff was very helpful and showed what they can do there.
Overall
a very lovely visit thank you.
Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you for your lovely review, we have coffee mornings the first Tuesday of the month every month. We would love to see you come again.

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Review of

West Wood Care Home - Avery Collection

from C T (Daughter of Resident) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent time in West Wood Care Home after being discharge from hospital. Initially he was very anxious and confused but as his health improved he became more relaxed and settled. All the staff at West Wood were so kind to dad and all our family. They would sit and chat to dad if he didn't
feel good, nothing was too much trouble. Dad loved going to the dining room and choosing his breakfast each morning and the kitchen staff were so friendly and patient with him. He would often talk about the lovely nursing and care staff including night staff who would wash and dress him in the morning. Although dad was happy to go home, his experience at West Wood was very good, which he loves to tell his friends!
Reply from Erica Miners, Home Manager at West Wood Care Home - Avery Collection

Thank you so much for your review. We were all so happy to hear that your Dad is doing so well being back at home. Thank you for the painted picture that was left, this will be cherished by all of us and also the biscuits left for the team. We are always here if any further support is needed, Dad is always welcome.

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Review of

West Wood Care Home - Avery Collection

from J E (Son of Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at West Wood since December 2024. The home is perfect in everyway. The rooms are spacious and light, meals are fantastic. Staff are amazing with my mother and cater to all her needs and wishes. I've never seen her smile so much since my father passed away.
The management team are
wonderful, always smiling and happy to help.
It's definitely a 6 star service.
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Review of

West Wood Care Home - Avery Collection

from Sophia S (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping my mother to choose full time care was a hard decision to make, but the whole West Wood team have been amazing! Nothing is too much trouble. My mother is so well looked after, and she adores all the people who care for her. The quality of the staff is exceptional, caring, efficient and on top
of everything.
The biggest decision my mother now has to make, is what to have for lunch! The food is excellent too, all home cooked and varied. I feel I have got my mother back, she is more relaxed and happier than I have seen her in years! I also love that West Wood has a really good connection with the local surgery, with a GP popping in weekly.
The purpose built building is beautiful, clean and spacious, with some lovely touches -like the big lounges, the hydro bath and cinema. The garden will be lovely in the summer.
I never thought my mother would settle in a home, but she genuinely loves West Wood!
Reply from Erica Miners, Home Manager at West Wood Care Home - Avery Collection

Thank you for your kind words. We look forward to continuing to provide care and support in the best way.

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Review of

Mousehold View Care Home - Avery Collection

from J S (Niece of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been in your home for 3 months now. The care she has received has been excellent by all members of staff, from the housekeeping to the management. Nothing is too much trouble and there is always someone to talk to if need be. The cleanliness, entertainment, food, laundry etc is comparable
with a 5 star hotel. Relatives are made to feel so welcome. We could not have picked a better place for my aunt to live.
Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you so much for your kind words, I will share them with the team. It's so lovely to see so many visitors enjoying the caf. I am glad that you all feel welcome and that your auntie has settled in so well.

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Review of

Mousehold View Care Home - Avery Collection

from Adrian S (Nephew of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming and attentive staff. Visiting is never a problem and residents and visitors are encouraged to stay and participate in any activities or juts to have a coffee and cake.
Any questions or concerns are dealt with efficiently and professionally by both the management and care staff.
My aunt
tells me she is very impressed by the standard of care and inclusion in activities she receives.
Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you so much for your kind words, I am really glad that you feel so welcome and that your auntie has settled in so well.

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Review of

West Wood Care Home - Avery Collection

from Jackie W (Friend of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Today we came to see our friend in this wonderful new care home, first impressions - staff are warm and friendly and our friend looks happy and so well looked after, the premises are so roomy and comfortable and the garden a lovely space to catch the Autumn sunshine, it has a lovely feel to it, a place
to definitely enjoy life and Sheringham has a lovely town to explore.
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Review of

Mousehold View Care Home - Avery Collection

from M M (Daughter of Resident) published on 18 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the team at Mousehold View enough, they have all turned what could have been a very distressing time for myself and my father into an easy smooth transition into residential care for him.
From the moment I telephoned enquiring about short-notice respite care due to my own health issue
every member of staff from the manager, the Reception team, carers, housekeeping and every other member of staff I've encountered on my visits have been welcoming, approachable and genuinely friendly.
Dad's dementia had left him isolated due to not being able to engage with people easily, now he can have meals in a friendly social environment, and we can enjoy coffee and cake in a cafe setting without Dad experiencing anxiety by being in a busy public setting, his room is his safe place but he knows he can just open the door and he's not alone, someone will be around outside to greet him with a friendly hello or ask if he's ok.
I can leave after a visit knowing Dad's in safe caring hands. Thank you
Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you so much for your kind words, I am glad that Dad has settled in so well. I will pass on your thanks to all the team here at Mousehold View Dad is a joy to have.

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Awards / Recognitions (12)

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