Avery Healthcare Group in Cambridgeshire | 2 Care Homes

Review of
Waterhouse Manor Care Home
from Shirley-ann M (Respite Resident) published on 4 July 2025

Submitted via Website • Report

Overall Experience

My mother has just spent a weeks respite at Waterhouse Manor and has had a lovely time.
I can not thank the staff enough for making her stay enjoyable as she was apprehensive about going in having not been to a care home before. Mum enjoyed the activities she participated In, going to the cinema and

the food in her words was amazing. Her room was very nice and overlooked the lovely gardens. The staff could not have been more friendly and helpful. Thank you very much and she looks forward to her next visit.

Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care Home

Thank you for a lovely review. We are pleased your dear mother had an enjoyable and relaxing stay with us. We look forward to welcoming her back in the future.

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Review of
Waterhouse Manor Care Home
from Julie W (Friend of Resident) published on 2 July 2025

Submitted via Postal Card • Report

Overall Experience

This care home took a broken (mentally) 100-year-old lady and helped her blossom into her former self. The staff gave her everything she could possibly want, and treated her as an individual and gave her as much love as anyone could possibly want. She was so happy and contend and her life was full to

the brim of everything she enjoyed. The home has such amazing staff and they work together as a team always for the clients best interests.

Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care Home

Thank you for heart-warming, 5* review. We are honoured that we made a positive transformation to your dear friend. We take pride that we make a difference to people in our warm, friendly and stimulating home.

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Review of
Waterhouse Manor Care Home
from Sally B (Daughter of Resident) published on 23 June 2025

Submitted via Website • Report

Overall Experience

My parents have both moved into Waterhouse Manor recently. The staff, without fail, have all been so welcoming, kind, receptive and responsive to all the questions and comments we have all had as a family. The environment is amazing and the activities available fantastic! The home has a positive, caring

'can do' attitude which has made this difficult move so much easier for all of us.

Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care Home

Thank you for your kind review. We are proud of our amazing team makes a positive environment for residents and families who visit. We are glad to know we made a difficult transition easier for you and your dear parents.

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Review of
Waterhouse Manor Care Home
from Tony L (Son of Resident) published on 23 June 2025

Submitted via Website • Report

Overall Experience

My mum moved into the care home in a couple of months back, she was previously living at home but was not coping well with being on her own, even with carers going in three times a day. We chose this home over others we looked at, as it was clean and newly built. My mother is thoroughly enjoying every

aspect of living at Waterhouse Manor. The Staff are professional and its nice to see them laughing and joking with the residents, it always appears to have a good atmosphere. I'm confident we made the right choice.

Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care Home

Thank you for a 5* review. We are glad to know that your dear Mother is enjoying her new chapter at Waterhouse Manor, and pleased you feel you made the right choice.

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Review of
Waterhouse Manor Care Home
from S D (Nephew of Resident) published on 10 June 2025

Submitted via Website • Report

Overall Experience

Our loved one has been a permanent resident at Waterhouse Manor since early Feb 25. From the offset we were impressed by the high-level of care and preparation that was put in for her arrival, ensuring a smooth transition at such a challenging time. The whole team made her feel so welcome and comfortable,

plus engaging with us as a family to make sure we had all our concerns and needs met; nothing was too much trouble.
As the level of care of our loved one has changed due to her dementia, we have again been impressed by the proactive and caring approach taken by the care team - fully involving our family to understand next steps and approaches to adapt the dynamic care plan that is in place.
So, thank you Waterhouse Manor! To the amazing team that work so hard there, from the client manager, reception staff, management, carers, housekeepers and the catering team - we send heartfelt thanks from us all (and from dogs that love coming in for a bit of love and fuss)
Fully recommended!

Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care Home

Thank you for a very kind review. We are glad to know we made the transition of moving your loved one into our home as easy as possible for them but also the family. We understand that someone living with dementia - this can be very overwhelming. Thank you for your appreciation of all our amazing department team members.

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Review of
Waterhouse Manor Care Home
from Fiona B (Daughter of Resident) published on 5 June 2025

Submitted via Website • Report

Overall Experience

My mum moved into this care home in February, having previously lived in another luxury care home. My mother is absolutely thriving, with a huge zest for life, thoroughly enjoying every aspect of life here. She is blessed with highly professional staff with outstanding skills, who are led by an exemplary

manager. The whole team of staff all engage thoroughly with residents as this is modelled by the Care Home Manager and her very capable team - there is very much an open door policy and senior managerial staff are very much aware of the needs of individual residents, as they engage with them daily in meaningful ways. My mother absolutely loves the variety of weekly quality activities - including visiting singers, visits from animals, trips out, quality crafts, and in house cinema to name but a few. The whole team here gels well, including the compassionate customer liaison manager, the very obliging facilities manager and the creative lead chef who makes amazing gluten free dishes.

Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care Home

Thank you for a heartfelt review. We are thrilled to know yourself and dear Mother are extremely happy with our staff, services & environment. We ensure each resident has the best quality of care and live life to the fullest through curated food dishes and wide range of activities.

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Review of
Saxon Manor Care Home - Avery Collection
from Richard H (Son of Resident) published on 29 May 2025

Submitted via Postal Card • Report

Overall Experience

Great care home
Great relaxed atmosphere

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Review of
Waterhouse Manor Care Home
from S Z (Daughter of Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

Mum moved to WM Care Home in early February. She had been very poorly (along with displaying signs of dementia) and was no longer able to look after herself at home.
It has taken a few weeks for Mum to settle but the care she has received has been amazing. The staff all deeply care for the residents.

Mum is making friends with other residents and joining in with activities.

Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care Home

Thank you for a 5* review. It can take time to settle in a new home and we are pleased to know that our staff have made this easier with their care and compassion to your dear Mum.

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Review of
Waterhouse Manor Care Home
from Harris L (Grandson of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

My nan recently stayed at Waterhouse Manor for respite care. She very much enjoyed the entertainment but most importantly, the care. From the moment they picked her up, they kept us up to date with day to day activities and she is now home feeling refreshed. My Nan thoroughly enjoyed her time during

her stay. The home has great facilities and a beautiful place for a break or permanent home. I would 100% recommend to friends and family.

Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care Home

Thank you for your kind review. We are delighted to know your Nan had a refreshing break with us. Respite is a great way to unwind, experience life at Waterhouse Manor and endeavour in delicious, homemade meals in a safe and comfortable environment.

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Review of
Waterhouse Manor Care Home
from Allison P (Daughter of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

I'm so thankful for the incredible experience my mum had during her respite care stay in a time of need. From the moment my Mum arrived, the staff made us feel at ease and their kindness and professionalism were evident throughout. The care home was warm, welcoming, and spotless, with a real homely

feel. Mum was well looked after, and it was clear to see that the staff took the time to get to know her needs and preferences. She enjoyed the activities, socialised with other residents and came back home feeling refreshed and in high spirits. It's such a relief to know she was in such good hands. I highly recommend Waterhouse Manor for anyone seeking respite care or a permanent home for their loved one.

Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care Home

Thank you for such a thoughtful review. We are gratified that you had an incredible experience with us and you were reassured that Mum was receiving high quality care and socialisation during her respite stay. We take pride of making a warm and welcoming environment for all.

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Review of
Saxon Manor Care Home - Avery Collection
from S A (Wife of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

This is indeed a fine home. From the moment I enquired about respite for my husband whilst I took an break visiting our son and family in USA, nothing was too much trouble .The reception staff were able to show me around when I turned up unannounced (always a good sign!). The admin was clear and made

easy to navigate (I had MANY questions), and without exception ALL staff gave a friendly greeting!
My husband was very well cared for whilst I was away, as was reported to me by visitors.
When I returned to collect him he was clean and tidy and said he had enjoyed his stay and in particular the food! Staff were able to give me an update as to how he had been. I will have no hesitation in recommending this home and hope to use their services again.
Many thanks to you all.

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Review of
Waterhouse Manor Care Home
from Jane A (Daughter of Resident) published on 13 February 2025

Submitted via Website • Report

Overall Experience

Mum went in for respite care over Christmas as she has Alzheimer's. I had previously viewed the home by myself and was very impressed. We then had a visit with Mum and spoke to the staff and she chose her room. We then had a home visit to sort out all the paperwork which was much better than doing it

there. Mum had a good time and I felt that she was definitely in good hands. The facilities are lovely and the home is very community oriented which I like, nothing was too much trouble for them.

Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care Home

Thank you Jane for a 5-star review. We are pleased your Mum had a positive stay with us in a safe and welcoming environment. We aim to make processes as easy as possible for the resident and their family.

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Review of
Waterhouse Manor Care Home
from Alan W (Friend of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

Everyone is always very helpful and they engage as much as possible with my friend. She has dementia and the people at Waterhouse Manor really look after her well. She has lived alone for many years and it was difficult at first for her but she loves people and they have brought out her cheeky self

again.

Reply from Milly Bunning, Customer Service Manager at Waterhouse Manor Care Home

Thank you Alan for your review. The social, emotional and physical wellbeing of our residents is very important to us. As a team, we are proud that we have made a positive difference to your friend's journey.

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Review of
Waterhouse Manor Care Home
from Jeni S (Daughter of Resident) published on 7 January 2025

Submitted via Website • Report

Overall Experience

From day one when I first met the CSM for Waterhouse Manor at a stall in the local shopping centre it has been life-changing for both my mum and us. Mum was previously in another care home and had been declining massively for the last 6 months as they were not meeting even the basic of care needs. Within

a week of coming and viewing the home Mum moved over.
I was initially worried about how she would settle in due to her Alzheimer's change can be extremely unsettling. My concern was unfounded, she has settled in amazing and is actually flourishing since moving in. The staff are amazing, really attentive and caring and nothing is forced at all. The food is restaurant quality and she is actually eating really well now. I cannot sing this home's praises enough. I have my mum back. My only regret is that we didn't do it sooner. I can highly recommend Waterhouse Manor to anyone looking for somewhere that truly genuinely cares for the residents. I never have to worry about Mum anymore.

Reply from Milly Bunning, Customer Service Manager at Waterhouse Manor Care Home

Thank you for a touching review. Waterhouse Manor making a positive difference to your Mum's life and also yours is what we are here for. We are pleased you chose us and our teams take pride in providing excellent care and happiness to our residents.

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Review of
Waterhouse Manor Care Home
from Judith M (Daughter of Resident) published on 6 January 2025

Submitted via Website • Report

Overall Experience

The team at Waterhouse are so involved with getting Mum to settle into a new way of living. They have taken so much responsibility off our shoulders, such a relief. Mum is encouraged to join in with activities, the nursing team ensure that she is taking her meds regularly and take great care of her

(even offering a glass of wine to cheer her). The chef always checks on what Mum is eating, and if she would like anything else. The front-of-house team are extremely responsive, answering all of our many questions and getting things sorted. I can't wait to take Mum to the cinema room, she loved going to the top floor and looking out at the sunset from the glass-walled balcony, Mum was even planning a party there in June 25. The premises are top-notch, so clean, so inviting and comfortable. We did look around a number of care homes prior to Mum moving and no other care home came up to the level of Waterhouse. Thank you to everyone who works there, for your amazing help and support.

Reply from Milly Bunning, Customer Service Manager at Waterhouse Manor Care Home

Thank you for your very kind review. We are so glad that we have made a positive difference to you and your dear Mum. Our teams within the home enjoy working together to support your Mum to provide excellent person-centered care for her happiness and well-being. She is a pleasure to support at Waterhouse Manor.

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Review of
Saxon Manor Care Home - Avery Collection
from Janet N (Relative of Resident) published on 11 December 2024

Submitted via Website • Report

Overall Experience

Every member of Saxon Manor gets a reward of excellence whether it's care staff, admin, housekeeping, kitchen staff, etc.
My relative was treated with the utmost care and dignity by all staff although her time there was shorter than we had hoped.

Reply from Gemma Wilson, Home Manager at Saxon Manor Care Home - Avery Collection

Thank you for your lovely review, it has been our pleasure to look after her.

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Review of
Saxon Manor Care Home - Avery Collection
from L V (Niece of Resident) published on 28 November 2024

Submitted via Website • Report

Overall Experience

Kindness and care is at the heart of Saxon Manor. Wonderful staff, beautiful and clean environment, a pleasure to visit a close relative. The care, comfort, and support is the highest level you can wish for.

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Review of
Waterhouse Manor Care Home
from Julia D (Daughter of Resident) published on 26 November 2024

Submitted via Website • Report

Overall Experience

Mum has been at Waterhouse Manor since the 23rd of September. She has settled in really well, and although would prefer to be living in her own home, seems very happy. Waterhouse Manor is a beautiful care home and has a homely, cosy atmosphere, but at the same time feels like a 5-star hotel. The staff

are excellent! The carers always encourage Mum to take part in the activities that are on offer and are so reassuring when we visit. The management team are very supportive to residents and family and always have everyone's best interests at heart. We were concerned about the transition when our Mum moved into Waterhouse Manor, but everything ran smoothly. All of the staff, from management, carers, receptionists, admin staff, Chef and kitchen staff, housekeeping and wellbeing staff are excellent! We couldn't have wished for any better. Thank you to you all. Mum's room is spacious and cosy, and she has all her things around her to make her feel at home. A huge thank you to all of you.

Reply from Milly Bunning, Customer Service Manager at Waterhouse Manor Care Home

Julia, thank you for your kind review. It can be a difficult and anxious time moving homes. We are pleased we made a smooth experience and transition for you and your loved one. Our team take pride in their roles by providing excellent person-centred care and 5* service to our residents and families.

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Review of
Waterhouse Manor Care Home
from Hayley E (Goddaughter of Resident) published on 19 November 2024

Submitted via Website • Report

Overall Experience

I looked around several care homes within the local area and Waterhouse Manor was the one that stood out the most for me. A beautiful new home with outstanding service and staff. They took the time to get to know my Godmother and what mattered to her. The moving-in process was seamless and although

she had only gone in for a month to see how she felt, in less than a week she had decided to stay on as a permanent resident. My godmother is not always keen to socialise with others and is more than happy to just be in her own company but the staff always try to include her within the many activities that are available within the home, but at the same time respecting her wishes if she does not want to. The family are also included and asked to the events that they hold and you can also have meals with your family member at any time. I would say to anyone looking for a home for their loved one to take a look around. I would be very surprised if you were disappointed!

Reply from Milly Bunning, Customer Service Manager at Waterhouse Manor Care Home

Thank you Hayley for a 5-star review. We are so pleased that it was a smooth transition for you all and are happy with our care and services we provide. We pride ourselves at Waterhouse Manor on our excellent care, support, nutrition, wellbeing and ensuring the process is as easy as possible for our residents and families. Your Godmother is a pleasure to support.

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Review of
Saxon Manor Care Home - Avery Collection
from Sally C (Daughter of Resident) published on 31 October 2024

Submitted via Website • Report

Overall Experience

My Mum had 3 respite opportunities before she decided that she needed more care than was available in her own home and Saxon Manor was definitely going to be the place. Having been able to visit her from New Zealand in her first weeks there, I am so delighted that with our encouragement, she chose Saxon

Manor. Management runs a really tight ship, and the care staff do genuinely care about all of the residents. Everyone is encouraged to participate in activities but also plenty of opportunities for quiet time if that is what is wanted. What impressed me most, is nothing is a problem, and family members are looked after and get the answers that they want to any questions or concerns. Like many, I had a preconceived idea of what life would be like in a care home, but Saxon Manor goes way beyond my expectations. Well done team- My Mum is happier now and loves all of the activities and is a regular at the cinema. Knowing Mum is happy gives me incredible peace of mind.

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Care Homes Owned by Avery Healthcare Group in Cambridgeshire

Avery Healthcare Group Locations in Cambridgeshire (2)

Avery Healthcare Group Reviews in Cambridgeshire (36)

Waterhouse Manor Care Home

Waterhouse Manor Care Home

Waterhouse Manor Care Home

Waterhouse Manor Care Home

Waterhouse Manor Care Home

Waterhouse Manor Care Home

Saxon Manor Care Home - Avery Collection

Waterhouse Manor Care Home

Waterhouse Manor Care Home

Waterhouse Manor Care Home

Saxon Manor Care Home - Avery Collection

Waterhouse Manor Care Home

Waterhouse Manor Care Home

Waterhouse Manor Care Home

Waterhouse Manor Care Home

Saxon Manor Care Home - Avery Collection

Saxon Manor Care Home - Avery Collection

Waterhouse Manor Care Home

Waterhouse Manor Care Home

Saxon Manor Care Home - Avery Collection

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