Care Home Owned by Avery Healthcare Group in Greater Manchester
9.6
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Greater Manchester for Avery Healthcare Group are showing below.
View the details of all 105 locations (with 9658 reviews) owned by Avery Healthcare Group
Avery Healthcare Group Locations in Greater Manchester (1)
Acacia Lodge Care Home - Avery Healthcare
8.9
68 reviews
90a Broadway, New Moston, Manchester M40 3WQ
"My mum has been bed bound for the last two months. I cannot thank the staff enough for the wonderful care she received. Nothing is too much…" Read all 68 reviews
Location Type Care Home
Acacia Lodge, located in the New Moston district of Manchester, offers both residential and dementia care services, and is particularly renowned for its innovative dementia care approach. The home warmly welcomes couples and companions, prioritising… Read more about Acacia Lodge Care Home - Avery Healthcare
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Physical Disability
- 60 Rooms
Avery Healthcare Group Reviews in Greater Manchester (68)
9.6
Avery Healthcare Group has a Group Review Score of 9.6 (9.586) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Avery Healthcare Group must have a Review Score.
Review of
Acacia Lodge Care Home - Avery Healthcare
from C S (Daughter of Resident) published on 20 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has been bed bound for the last two months. I cannot thank the staff enough for the wonderful care she received. Nothing is too much trouble. The staff always ensure that mum is comfortable and clean and that she receives her medication. Mum always has music on to listen to or the TV to watch.
Brilliant, caring staff who always go above and beyond. Residents are treated with dignity at all times, and their individual needs are met by the care staff who know them all so well.
Reply from Collette Gardiner, Manager at Acacia Lodge Care Home - Avery HealthcareThank you so much for sharing your kind words. We are truly grateful for your feedback and delighted to hear that your mum has felt comfortable, cared for, and supported during her stay. Our team takes great pride in ensuring every resident is treated with dignity and that their individual needs are met, so it means a lot to know this has made a difference for your family. Well make sure to share your appreciation with all the staffthey will be thrilled to hear it.
If theres ever anything more we can do to support your mum or your family, please dont hesitate to let us know.
If theres ever anything more we can do to support your mum or your family, please dont hesitate to let us know.
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Review of
Acacia Lodge Care Home - Avery Healthcare
from Joanne H (Wife of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Huge safeguarding concerns in this 'care' home. I am undergoing a section 42 safeguarding investigation for my husband who was seriously let down whilst in respite. He had a fall of which I was given different accounts of. His care plan was completely disregarded. He is virtually none verbal and his
call button was missing on ocassions, he could not call for help. His medication went missing. We have heard of other acts of neglegence but families have been too distressed to report to the CQC. Please do not be taken in with the promise of a wonderful stay and the lovely surroundings as the care which is the most important thing fails dreadfully. Training and commumication is severley lacking. It appears every resident is treated and spoken to as if they have dementia. They lack in knowledge of other conditions. My husband has PSP and is a fall and choke risk and was put at risk many times. Please avoid as the distress our family have gone through is unbearable.
Reply from Collette Gardiner, Manager at Acacia Lodge Care Home - Avery HealthcareWe are very sorry to hear about your experience and the distress this situation has caused you and your husband. We are also sorry that your second respite stay with us was not satisfactory and did not meet the high standards of care we aim to provide. The concerns you have raised are extremely serious, and we fully appreciate how upsetting this must have been for you and your family.
We take all safeguarding matters and feedback about our care provision with the utmost seriousness. We understand that a safeguarding investigation is in progress and are cooperating fully with the local authority and other relevant agencies to ensure every aspect is thoroughly reviewed.
While we are unable to comment publicly on individual cases, please be assured that we are committed to learning from every concern raised. We continually review our training, communication, and care practices to ensure that the safety, dignity, and wellbeing of every resident remain our highest priority.
We take all safeguarding matters and feedback about our care provision with the utmost seriousness. We understand that a safeguarding investigation is in progress and are cooperating fully with the local authority and other relevant agencies to ensure every aspect is thoroughly reviewed.
While we are unable to comment publicly on individual cases, please be assured that we are committed to learning from every concern raised. We continually review our training, communication, and care practices to ensure that the safety, dignity, and wellbeing of every resident remain our highest priority.
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Review of
Acacia Lodge Care Home - Avery Healthcare
from N R (Granddaughter of Resident) published on 30 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Grandma has recently had a respite stay at Acacia Lodge and both myself and my family could not be more impressed. The staff have been attentive, the home is clean and welcoming and the food looked amazing. Thank you to all the staff for taking great care of my Grandma, she will definitely be back
for another stay.
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Review of
Acacia Lodge Care Home - Avery Healthcare
from H M (Daughter of Resident) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are very helpful and supportive of all the residents. The care of my dad is very good. Also looks very smart and happy. Dad enjoys all the activities which are organised. Enjoy seeing all the photos on social media. The staff keep me updated at all times.
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Review of
Acacia Lodge Care Home - Avery Healthcare
from Alison B (Daughter of Resident) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff are lovely with my dad and have a good understanding of dementia which is hugely important. He is treated with respect and staff keep a careful eye on his weight.
The activities coordinator is lovely and organises regular events for the residents to enjoy.
The activities coordinator is lovely and organises regular events for the residents to enjoy.
Reply from Collette Gardiner, Manager at Acacia Lodge Care Home - Avery HealthcareThank you so much for this review. I shall ensure we pass on your comments to the staff team. Thank you for taking the time to send a review.
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Review of
Acacia Lodge Care Home - Avery Healthcare
from Debra S (Daughter of Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Since my dad has been in Acacia Lodge, he has had a really positive experience. All staff go above and beyond in their varied roles, this is from management to facilities.
Visitors and families are also made to feel part of my dad's care.
The activities that take place are really enjoyable and all
Visitors and families are also made to feel part of my dad's care.
The activities that take place are really enjoyable and all
residents are encouraged to engage, which is lovely to see.
I would like to thank each and every member of staff who takes good care of my dad.
I would like to thank each and every member of staff who takes good care of my dad.
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Review of
Acacia Lodge Care Home - Avery Healthcare
from H M (Daughter of Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Couldn't ask more from the wonderful staff looking after my mum.
Caring and considerate with my mum.
Caring and considerate with my mum.
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Review of
Acacia Lodge Care Home - Avery Healthcare
from Harry W (Cousin of Resident) published on 15 August 2024 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
I feel that the standards have dropped over the years.
The mattresses are worn out, the bedding is just passable.
Every time I visit I find no towels in the ensuite, and the room is not very clean. On one occasion I found no towels, no bulb in the bedside lamp, and the perspex cover missing off the
The mattresses are worn out, the bedding is just passable.
Every time I visit I find no towels in the ensuite, and the room is not very clean. On one occasion I found no towels, no bulb in the bedside lamp, and the perspex cover missing off the
clock.
On more than a few occasions I have found the bed was not made at 6:30pm, sometimes no bedding in the room.
The kitchen area is not kept as clean as should be, with dirty pots with food on, and the bin full with no lid on, and some food under the tables.
On more than a few occasions I have found the bed was not made at 6:30pm, sometimes no bedding in the room.
The kitchen area is not kept as clean as should be, with dirty pots with food on, and the bin full with no lid on, and some food under the tables.
Reply from Collette Gardiner, Home Manager at Acacia Lodge Care Home - Avery HealthcareDear Harry, Thank you for your feedback on your recent visit to Acacia Lodge. We apologise for not meeting your expectations and appreciate you bringing these issues to our attention. Replacements for the mattress and bedding have been ordered but are delayed. We will prioritise their replacement upon arrival. We apologise for the cleanliness issues with the room and amenities. We have a number of new housekeepers who have joined the team and are settling into the role. We ensure thorough kitchen clean-up after meal service, but any issues will be addressed immediately. As the manager, I am overseeing these matters personally. I would appreciate the opportunity to meet with you and discuss your concerns. Kind regards, Manager, Acacia Lodge
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Review of
Acacia Lodge Care Home - Avery Healthcare
from Doreen B (Sister of Resident) published on 3 July 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My brother moved into Acacia Lodge Feb 2023, he has settled in really well. I can't find any fault with the care he receives which is outstanding. All the staff are very caring and respectful. Lots of things going on to keep the mind stimulated. He loves it here.
Reply from Collette Gardiner, Manager at Acacia Lodge Care Home - Avery HealthcareThank you taking the time to pass on such lovely feedback
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Review of
Acacia Lodge Care Home - Avery Healthcare
from Andrea D (Daughter of Resident) published on 2 July 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This is a lovely home, very welcoming and the staff cannot do enough to help and care for my mum. She settled in really well. If there are any issues they contact you immediately and keep you informed of Mum's health and care plan.
I would recommend this home, it's very clean, organised and helpful
I would recommend this home, it's very clean, organised and helpful
always happy to help and listen to any issues you may have, nothing is too much trouble.
Reply from Collette Gardiner, Manager at Acacia Lodge Care Home - Avery HealthcareThank you so much for taking the time to feedback to us
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Review of
Acacia Lodge Care Home - Avery Healthcare
from J A (Daughter of Resident) published on 2 July 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum has been a resident at Acacia Lodge for over 3 years and has received excellent care from dedicated and welcoming staff.
Reply from Collette Gardiner, Manager at Acacia Lodge Care Home - Avery HealthcareThank you I shall feed back to the team. We always aim to promote a homely welcoming feel to the home
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Review of
Acacia Lodge Care Home - Avery Healthcare
from T G (Son of Resident) published on 6 September 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I visit my mum at least twice a week, and every visit is a pleasant experience and confirms my belief that all the staff caring for Mum (including other staff and management) have the care of the residents uppermost in their minds. I am comforted by the staff knowing my mum, which is clear to me when
I speak to the carers, senior carers and others (including reception); they find time to get to know the residents. I can't praise them highly enough. I know Mum is cared for and safe in their hands.
Reply from Collette Gardiner, Manager at Acacia Lodge Care Home - Avery HealthcareThank you for the lovely comments and feedback. We are happy you are satisfied with our service. Thank you for taking the time to offer feedback to us.
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Review of
Acacia Lodge Care Home - Avery Healthcare
from Martin M (Son of Resident) published on 10 August 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother had 30 days to move from her previous home as it was closing. When we came across Acacia Lodge we knew it was where Mum needed to be and wished she was there already. The level of professionalism is outstanding.
Mum had settling in issues but the care and again professionalism of the nurses
Mum had settling in issues but the care and again professionalism of the nurses
have worked out the best approach for Mum’s personal issues. Other than her ‘bad day’ due to the Alzheimer’s Mum has definitely come on in leaps and bounds and is mixing in the common room (never seen at the previous place).
We can’t say thank you enough and for everyone’s hard work, a huge thank you.
We can’t say thank you enough and for everyone’s hard work, a huge thank you.
Reply from Collette Gardiner, Manager at Acacia Lodge Care Home - Avery HealthcareThank you for your kind words. Our aim is to ensure the moving in process is suited to each individual and we are so happy your mum has settle in well with us at Acacia Lodge Care Home.
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Review of
Acacia Lodge Care Home - Avery Healthcare
from Joanne S (Daughter of Resident) published on 10 August 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father is 92 and suffering from Dementia. Making the difficult decision to place your loved one in a care home is devastating. From arrival, the assistant manager and all staff have been exceptional, nothing is too much trouble, and you leave knowing your loved one is well cared for.
After only
After only
one week, I already feel like I have a little bit of my dad back.
Thank you, Acacia Lodge, for everything.
Thank you, Acacia Lodge, for everything.
Reply from Collette Gardiner, Manager at Acacia Lodge Care Home - Avery HealthcareThank you for the lovely comments, Joanne. We are so happy your father has settled in so well with us. Thank you for taking the time to feedback to us.
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Review of
Acacia Lodge Care Home - Avery Healthcare
from J H (Daughter of Resident) published on 28 July 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum is very well looked after. The staff are wonderful.
Reply from Collette Gardiner, Manager at Acacia Lodge Care Home - Avery HealthcareThank you so much for the lovely comments. We are very proud of our caring staff team!
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Review of
Acacia Lodge Care Home - Avery Healthcare
from F G (Son of Resident) published on 14 September 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
First of all walking in you could tell you were entering a first-class place. I was sat with my mam at the main window watching the world go by, by then it was dinner time, all set out and all ready. The staff (all) were brilliant, attentive and engaging and it says a lot that she didn't want to leave,
she loved it that much. Without a doubt, next respite she will be returning if you'll have her! Thanks to all the staff involved, you're all stars. Thank you.
Reply from Rachel Aran, Marketing Administrator at Acacia Lodge Care Home - Avery HealthcareThank you for taking the time to review Acacia Lodge Care Home in Manchester and for your amazing 5-star rating. We are delighted to hear such positive feedback about our community and the dedication of the staff team, who provide an exceptional level of care whilst creating a fun and safe environment for our residents. It was a pleasure to care for your mam on her respite stay with us and we look forward to welcoming her back at any time. Best wishes, Rachel.
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Review of
Acacia Lodge Care Home - Avery Healthcare
from G L (Husband of Resident) published on 8 September 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My wife and I have been married for 59 years and I'm happy to leave my beloved wife in the care of Acacia Lodge Care Home.
Reply from Rachel Aran, Marketing Administrator at Acacia Lodge Care Home - Avery HealthcareThank you for taking the time to review Acacia Lodge Care Home in Manchester and for your amazing 5-star rating. We are pleased to hear how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Your kind words about our community are truly invaluable to us. Best wishes, Rachel.
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Review of
Acacia Lodge Care Home - Avery Healthcare
from Andrew S (Son of Resident) published on 22 July 2022 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My mother is 82 and suffering from dementia. The care home gives her a safe environment where she has company and activities, and her family can visit whenever they like - now we have come out of Covid restrictions. I feel totally less anxious about my mother now compared to when she was living at home
on her own. The value for money is difficult because everything she owns goes to pay for the home's fees.
Reply from Rachel Aran, Marketing Administrator at Acacia Lodge Care Home - Avery HealthcareThank you for taking the time to review Acacia Lodge Care Home in Manchester. Your feedback is truly invaluable to us and our staff team, who go over and above the standards in order to provide person-centred care for all our residents. We are pleased to hear that your mum is settled and enjoys the activities provided by our talented well-being team. It is a pleasure to have her living with us as part of our loving care community. Best wishes.
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Review of
Acacia Lodge Care Home - Avery Healthcare
from Elaine G (Daughter of Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My dad has been in the care home for 12 months and took a while to settle but the very caring and friendly staff made the process easy. He enjoys the food and the social activities with the entertainers coming in.
Reply from Rachel Aran, Marketing Administrator at Acacia Lodge Care Home - Avery HealthcareThank you for taking the time to review Acacia Lodge in Manchester. We are delighted to hear that your dad has now settled into our community. Our highly trained staff team go above the standards daily to ensure each resident receives an exceptional level of care, meeting each individual's care needs, whilst creating a happy and safe environment. Our residents loved ones are always welcome to visit and join in with our activities, and we look forward to seeing you on your next visit. Best wishes, Rachel.
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Review of
Acacia Lodge Care Home - Avery Healthcare
from S S (Daughter of Resident) published on 18 July 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent care given to my father, staff wonderful, no complaints whatsoever.
Reply from Ryan Farrelly, Marketing Assistant at Acacia Lodge Care Home - Avery HealthcareThank you for taking the time to review Acacia Lodge Care Home in Manchester. It is a pleasure to care for your father and to have him as part of our community. We are delighted to hear how satisfied you are with our home and the exceptional level of care that he receives. Best wishes.
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Awards / Recognitions (12)
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