Care Home Owned by Avery Healthcare Group in Greater Manchester

call button was missing on ocassions, he could not call for help. His medication went missing. We have heard of other acts of neglegence but families have been too distressed to report to the CQC. Please do not be taken in with the promise of a wonderful stay and the lovely surroundings as the care which is the most important thing fails dreadfully. Training and commumication is severley lacking. It appears every resident is treated and spoken to as if they have dementia. They lack in knowledge of other conditions. My husband has PSP and is a fall and choke risk and was put at risk many times. Please avoid as the distress our family have gone through is unbearable.

for another stay.

residents are encouraged to engage, which is lovely to see.
I would like to thank each and every member of staff who takes good care of my dad.

clock.
On more than a few occasions I have found the bed was not made at 6:30pm, sometimes no bedding in the room.
The kitchen area is not kept as clean as should be, with dirty pots with food on, and the bin full with no lid on, and some food under the tables.

always happy to help and listen to any issues you may have, nothing is too much trouble.

I speak to the carers, senior carers and others (including reception); they find time to get to know the residents. I can't praise them highly enough. I know Mum is cared for and safe in their hands.

have worked out the best approach for Mum’s personal issues. Other than her ‘bad day’ due to the Alzheimer’s Mum has definitely come on in leaps and bounds and is mixing in the common room (never seen at the previous place).
We can’t say thank you enough and for everyone’s hard work, a huge thank you.

one week, I already feel like I have a little bit of my dad back.
Thank you, Acacia Lodge, for everything.

she loved it that much. Without a doubt, next respite she will be returning if you'll have her! Thanks to all the staff involved, you're all stars. Thank you.

on her own. The value for money is difficult because everything she owns goes to pay for the home's fees.

love! Mum has her down days, being a dementia sufferer, but we can't thank the staff enough for their caring attitude on those days. She is in her happy place with Acacia's regular, fantastic entertainment programme - always the first up for a dance! Her room and bathroom are always very clean and tidy and no issues with laundry. Lovely gardens to enjoy sunny days. Highly recommend Acacia Lodge, one big family!