Care Home Owned by Avery Healthcare Group in Greater Manchester

to recommend the home to anyone else.

feel supported and reassured.

The standard of care is outstanding. Staff clearly have the right knowledge, understanding, equipment, and most importantly the right attitude to meet our mother's needs. After previous experiences elsewhere, this has been a true breath of fresh air.

The home is lovely, clean, spacious, and welcoming. The positive difference in our mother's wellbeing and appearance has been remarkable, and it has been truly heartening to see her thrive. Knowing she is in such capable and caring environment has allowed us to rest easy as a family. The care provided at Acacia Lodge has been exceptional, and the difference it has made cannot be overstated

the customer services advisor took the time to explain all the ins and outs of navigating the move into residential care. She guided me through the complex system, helping alleviate the stress and upset of the difficult decision I've had to make.
Once mum had been offered a place at Acacia Lodge the accountant was also a great help. She guided me though the financial requirements with empathy and patience. Having to put a loved one into residential care is very difficult and stressful time, but the team at Acacia Lodge helped lighten the load.
Mum has now been at Acacia Lodge for approximately 5 weeks. She has settled in very well.
My only complaint is with communication, as explained above, Mum does not have any complex needs or medical issues, but functions better with a purpose to the day. She needs to be occupied/busy, even if its helping the carers with their duties. She needs stimulation all the time and it would benefit everyone involved with her care to know what ticks her boxes.
Once mums property is sold, she will be personally funding her care at Acacia Lodge. I have found that the weekly charges are VERY HIGH in comparison to other care homes of a similar standard.
Mum has settled very well at Acacia Lodge and moving her to another care home may be detrimental to her health and wellbeing. Ideally I would prefer her to stay at Acacia Lodge , but I may have to look elsewhere. I would welcome the opportunity to discuss the charges to see if a reduction can be agreed.

has made friends, says all the staff are wonderful and she's extremely happy. My sister and I are so happy with all the staff from admin, carers, housekeeping and Chef's can't thank you all enough for making mums transition so easy . We would have no hesitation recommending anyone who is thinking of their loved ones needing a care home Arcacia Lodge is wonderful.

Brilliant, caring staff who always go above and beyond. Residents are treated with dignity at all times, and their individual needs are met by the care staff who know them all so well.

call button was missing on ocassions, he could not call for help. His medication went missing. We have heard of other acts of neglegence but families have been too distressed to report to the CQC. Please do not be taken in with the promise of a wonderful stay and the lovely surroundings as the care which is the most important thing fails dreadfully. Training and commumication is severley lacking. It appears every resident is treated and spoken to as if they have dementia. They lack in knowledge of other conditions. My husband has PSP and is a fall and choke risk and was put at risk many times. Please avoid as the distress our family have gone through is unbearable.

for another stay.

residents are encouraged to engage, which is lovely to see.
I would like to thank each and every member of staff who takes good care of my dad.

clock.
On more than a few occasions I have found the bed was not made at 6:30pm, sometimes no bedding in the room.
The kitchen area is not kept as clean as should be, with dirty pots with food on, and the bin full with no lid on, and some food under the tables.

always happy to help and listen to any issues you may have, nothing is too much trouble.

I speak to the carers, senior carers and others (including reception); they find time to get to know the residents. I can't praise them highly enough. I know Mum is cared for and safe in their hands.

have worked out the best approach for Mum’s personal issues. Other than her ‘bad day’ due to the Alzheimer’s Mum has definitely come on in leaps and bounds and is mixing in the common room (never seen at the previous place).
We can’t say thank you enough and for everyone’s hard work, a huge thank you.

one week, I already feel like I have a little bit of my dad back.
Thank you, Acacia Lodge, for everything.

she loved it that much. Without a doubt, next respite she will be returning if you'll have her! Thanks to all the staff involved, you're all stars. Thank you.