Care Homes Owned by Avery Healthcare Group in Surrey
9.6
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Surrey for Avery Healthcare Group are showing below.
View the details of all 105 locations (with 9678 reviews) owned by Avery Healthcare Group
Avery Healthcare Group Locations in Surrey (10)
Bagshot Gardens Care Home - Avery Collection
9.9
105 reviews
14-16 London Road, Bagshot GU19 5HN
"Facilities - excellent. Activities - all encouraged to participate. Staff - respectful and caring when dealing with residents Good…" Read all 105 reviews
Location Type Care Home
Experience tranquillity and rejuvenation at Bagshot Gardens with their superior on-site facilities and comprehensive care services. Covering residential care, nursing care, dementia care, and welcoming respite care breaks, Bagshot Gardens Care Home also… Read more about Bagshot Gardens Care Home - Avery Collection
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 99 Rooms
- from £1,500 / week
Chertsey Parklands Manor Care Home - Avery Collection
9.9
100 reviews
Parklands Manor, Parklands Drive off Bittams Lane, Chertsey KT16 9FS
"I visit a good friend at least twice a week and once again I am so overwhelmed by the friendliness of all the staff, and I mean all. They…" Read all 100 reviews
Location Type Care Home
Chertsey Parklands Manor Care Home offers premier care services in a warm and welcoming environment, including residential, nursing, dementia care and short-term respite stays. Inside, there are 95 rooms, ranging from studio suites to deluxe suites,… Read more about Chertsey Parklands Manor Care Home - Avery Collection
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 95 Rooms
- from £1,750 / week
Rosebery Manor Care Home - Avery Collection
9.9
108 reviews
458 Reigate Road, Epsom KT18 5XA
"Rosebery Manor looks after a wide span of residents and every one of them is well cared for and treated as an individual. The majority of…" Read all 108 reviews
Location Type Care Home
Conveniently situated amidst serene surroundings in Epsom, Surrey, Rosebery Manor provides top-notch residential care, nursing care, and dementia care. The facility also offers short-term respite care, catering to those seeking brief stays in Surrey… Read more about Rosebery Manor Care Home - Avery Collection
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 95 Rooms
- from £1,500 / week
Virginia Water Care Home - Avery Collection
9.9
166 reviews
Christchurch Road, Virginia Water GU25 4BE
"I made an enquiry for my very dear friend for some respite care. James was so accommodating and amazing and sorted out a wonderful room…" Read all 166 reviews
Location Type Care Home
The Virginia Water Care Home boasts 91 spacious, airy rooms, each featuring en-suite bathrooms. Offering a choice between studio or deluxe 1-bedroom apartments, residents are encouraged to personalise their living spaces with trinkets and keepsakes,… Read more about Virginia Water Care Home - Avery Collection
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 92 Rooms
- from £1,300 / week
Camberley Heights Care Home - Avery Collection
9.8
86 reviews
Pembroke Broadway, Camberley GU15 3XD
"We were so relieved to be able to bring out relative into the home. She is warm, safe, relaxed & well cared for. The facilities are amazing…" Read all 86 reviews
Location Type Care Home
Camberley Heights presents a variety of upscale facilities to offer residents luxury living. Boasting studio apartments, 1-bed apartments and luxurious apartments, every suite has been carefully designed and furnished to offer a high standard of comfort,… Read more about Camberley Heights Care Home - Avery Collection
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Younger Adults
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 100 Rooms
- from £1,600 / week
Guildford House Care Home - Avery Collection
9.8
80 reviews
The Astolat Business Park, Astolat Way, Peasmarsh, Guildford GU3 1NE
"My dad has been in Guildford House for approaching six years. They have been very happy years. I regularly see the staff in action and I'm…" Read all 80 reviews
Location Type Care Home
Guildford House Care Home provides residential care, nursing care, dementia care, and respite care in a stunning environment. Guildford House Care Home offers a comprehensive package for the highest standards of care in Surrey, including person-centred… Read more about Guildford House Care Home - Avery Collection
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 101 Rooms
- from £1,450 / week
Silvermere Care Home - Avery Healthcare
9.8
93 reviews
Redhill Road, Cobham KT11 1EF
"My mum came to Silvermere for respite care and from the first enquiry we made until the day she went back home, the service from everyone…" Read all 93 reviews
Location Type Care Home
Overlooking Silvermere Lake, their residential care home is located on the borders of Weybridge and Cobham, enjoying a serene setting amidst the tranquil woodlands of Cobham, just off the A245 Byfleet Road. Positioned directly across from St George’s… Read more about Silvermere Care Home - Avery Healthcare
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 72 Rooms
- from £1,575 / week
Greensand House Care Home - Avery Healthcare
9.8
47 reviews
West Avenue, Salfords, Redhill RH1 5BA
"My parents moved into Greensands House Care Home in November, and the compassion and care we have all received has made our parents'…" Read all 47 reviews
Location Type Care Home
Greensand House, a recent addition to the impressive Avery repertoire, has welcomed new residents since Autumn 2022. Setting the standard for quality furnishings, facilities and care, the Surrey care home reflects Avery's commitment to excellence across… Read more about Greensand House Care Home - Avery Healthcare
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Physical Disability
- Mental Health
- Visual / Hearing Impairment
- 76 Rooms
- from £1,500 / week
Esher Manor Care Home - Avery Collection
9.8
184 reviews
42 Copsem Lane, Esher KT10 9HJ
"My sister went into Esher Manor for one week's respite. It had been particularly difficult to persuade her to take this much-needed break…" Read all 184 reviews
Location Type Care Home
Welcome to Esher Manor, a haven for those seeking exceptional care and support services in a luxurious environment. The residence accommodates up to 83 residents, offering a variety of living spaces, including studio apartments, one-bedroom apartments,… Read more about Esher Manor Care Home - Avery Collection
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 88 Rooms
- from £1,550 / week
Moorlands Lodge Care Home - Avery Collection
9.6
99 reviews
Portsmouth Road, Hindhead GU26 6TJ
"Very caring staff, friendly staff generally. Mum was happy and comfortable. So glad she died feeling loved, looked after. So many little…" Read all 99 reviews
Location Type Care Home
The team at Moorlands Lodge offers a warm welcome to all. Moorlands Lodge is a care home like no other in the area. The home is purpose built and offers exceptional accommodation, which is affordable but of a very high standard. The home provides residential,… Read more about Moorlands Lodge Care Home - Avery Collection
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- Eating Disorders
- 106 Rooms
- from £1,650 / week
Avery Healthcare Group Reviews in Surrey (1068)
9.6
Avery Healthcare Group has a Group Review Score of 9.6 (9.586) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Avery Healthcare Group must have a Review Score.
Review of
Greensand House Care Home - Avery Healthcare
from R G (Daughter of Resident) published on 30 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My parents moved into Greensands House Care Home in November, and the compassion and care we have all received has made our parents' transition into residential care so much easier. This was a new experience for me and my brother and we were supported by the Greensands team with kindness and understanding.
Our parents are now settled and happy, we haven't seen them looking so well cared for, for a long time. They are being gently encouraged to participate in the activities and life has started to be enjoyable for them again.
Visitors are warmly welcomed and Greensands has a real 'family' feel about it. We can't thank them enough.
Visitors are warmly welcomed and Greensands has a real 'family' feel about it. We can't thank them enough.
Reply from Shannon Mapp, Customer Service Manager at Greensand House Care Home - Avery HealthcareThank you for your beautiful feedback. It means so much to us all seeing how well and happy they are both are.
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Review of
Bagshot Gardens Care Home - Avery Collection
from J F (Daughter of Resident) published on 24 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Facilities - excellent. Activities - all encouraged to participate. Staff - respectful and caring when dealing with residents
Good communication from staff to family members
Supportive dealing with transfers from hospital
Rooms comfortable and welcoming
Have never needed to make a complaint all
Good communication from staff to family members
Supportive dealing with transfers from hospital
Rooms comfortable and welcoming
Have never needed to make a complaint all
staff more than willing to resolve any issues
Reply from Sue Ruff, Client Liaison Manager at Bagshot Gardens Care Home - Avery CollectionThank you for your 5* review.
We are so proud of our home and to all of our team members that contribute to the smooth running of it.
It is great to know that their hard work and commitment doesn't go unnoticed.
We will share your review with the team, who will be so grateful to hear such praise.
We are so proud of our home and to all of our team members that contribute to the smooth running of it.
It is great to know that their hard work and commitment doesn't go unnoticed.
We will share your review with the team, who will be so grateful to hear such praise.
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Review of
Bagshot Gardens Care Home - Avery Collection
from S M (Stepson of Resident) published on 22 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The experience starts when you walk through the door and get a warm friendly greeting at reception. First impressions as you look around you see carers assisting the residents in a warm friendly manner, also interacting with them. I find all members of staff very helpful. My step father is very happy
in his surroundings and interacts with other residents, this reassures me and my family that he is in good hands.
Reply from Sue Ruff, Client Liaison Manager at Bagshot Gardens Care Home - Avery CollectionThank you for your kind words and for taking the time to leave a review.
Our team strive to maintain the highest standards possible. It is lovely to hear that your experience of our home is warm and friendly.
We will share this with all of our team, who will be really happy to receive such positive feedback.
Our team strive to maintain the highest standards possible. It is lovely to hear that your experience of our home is warm and friendly.
We will share this with all of our team, who will be really happy to receive such positive feedback.
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Review of
Bagshot Gardens Care Home - Avery Collection
from Karen M (Daughter of Resident) published on 22 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum moved into Bagshot Gardens only 3 weeks ago and we have been delighted with the care that she has received. All the staff are friendly, caring, kind and helpful and mum has been well supported as she settles in. We were dreading this moment, having taken the reluctant decision to move mum into a
care home, but we feel so relieved knowing that she is now safe, well fed and very comfortable with constant supervision both day and night. The food is excellent, the home always clean and tidy with a range of daily activities on offer. Mum has already enjoyed 2 outings in the minibus and today we left her listening to Christmas carols on the piano just as the brass band arrived to play even more. It's a wonderful place for mum to spend another phase of her life at the tender age of 102. I can't recommend it enough.
Reply from Sue Ruff, Client Liaison Manager at Bagshot Gardens Care Home - Avery CollectionThank you for the 5 *review - it is lovely to hear such positive feedback. We are so pleased that your mum has settled so well. It is an absolute pleasure to care for her. We will ensure that this is shared with all of our hardworking team.
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Review of
Camberley Heights Care Home - Avery Collection
from P F (Relative of Resident) published on 18 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We were so relieved to be able to bring out relative into the home. She is warm, safe, relaxed & well cared for. The facilities are amazing but for us its the caring gentle staff who are most important. They maintain her dignity, talk to her at eye level and have time to attend to her needs. Well done
Camberley Heights - keep going.
Reply from Sally Castro Gouveia, CLM at Camberley Heights Care Home - Avery CollectionThank you for your very kind words.
It's an absolute pleasure and joy to look after our residents, that is what we are here for.
I will pass your comments onto all the team, they will be delighted to hear this.
It's an absolute pleasure and joy to look after our residents, that is what we are here for.
I will pass your comments onto all the team, they will be delighted to hear this.
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Review of
Camberley Heights Care Home - Avery Collection
from M R (Respite Resident) published on 17 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Thank you for all the care you gave me. I felt really poorly when I arrived ,
You made me feel at home ; joining in the activities the second week &, started to feel stronger.
The food was so nice & the staff in the restaurant were lovely
You made me feel at home ; joining in the activities the second week &, started to feel stronger.
The food was so nice & the staff in the restaurant were lovely
, couldn't do enough
Thankyou to all the staff who took care of me.
Thankyou to all the staff who took care of me.
Reply from Sally Castro Gouveia, CLM at Camberley Heights Care Home - Avery CollectionThank you for your lovely message.
It was an absolute pleasure to have you here at our home and delighted you to know our carers looked after you, that's what we are here for.
Make sure you keep popping back to visit !
It was an absolute pleasure to have you here at our home and delighted you to know our carers looked after you, that's what we are here for.
Make sure you keep popping back to visit !
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Review of
Silvermere Care Home - Avery Healthcare
from Jeff G (Son of Resident) published on 12 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum came to Silvermere for respite care and from the first enquiry we made until the day she went back home, the service from everyone at Silvermere has been fantastic. We couldn't have picked a better place to look after mum. The staff, to a person, are amazing. They made mum feel welcome and helped
get her through what was a stressful time. The home is clean and tidy, the food looks and smells great (and mum said it tasted good too) and there was a wide variety of entertainment on offer.
Should we ever require care again, be it respite or something more permanent, I wouldn't hesitate to choose Silvermere.
Reply from Will Hammond, Customer Liaison Manager at Silvermere Care Home - Avery HealthcareThank you so much for sharing this thoughtful review. I'm delighted to hear that from your first enquiry through to Mum's return home, you felt fully supported - and I'll be sure to pass your kind words to our care, hospitality, and activities teams who helped make her stay welcoming during a stressful time.
It's wonderful that Mum enjoyed the food and found plenty of entertainment to keep her engaged, and that the home felt clean and tidy throughout. Knowing you "wouldn't hesitate" to choose Silvermere again means a great deal to us.
It's wonderful that Mum enjoyed the food and found plenty of entertainment to keep her engaged, and that the home felt clean and tidy throughout. Knowing you "wouldn't hesitate" to choose Silvermere again means a great deal to us.
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Review of
Rosebery Manor Care Home - Avery Collection
from Colin F (Grandson of Resident) published on 11 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Rosebery Manor looks after a wide span of residents and every one of them is well cared for and treated as an individual. The majority of care staff are on first name terms with all the residents and the building is attractive, well decorated and kept spotlessly clean.
Hot and cold drinks and nibbles
are always available in the reception area for residents and visitors.
When things do go wrong the staff are good at getting them fixed.
There are a range of activities available throughout the week for those that are interested/able and the team make every effort to encourage attendance.
Costs are very high, but they seem to be similar everywhere we looked.
If you are looking for a care home or "assisted living" Rosebery Manor should be on your list to check out.
Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery CollectionThank you for taking the time to leave a review of Rosebery Manor.
We appreciate your kind words and this will help others looking for care, support and nursing needs in our are.
All at Rosebery wish you a Happy Christmas and look forward to seeing you over the festive period.
We appreciate your kind words and this will help others looking for care, support and nursing needs in our are.
All at Rosebery wish you a Happy Christmas and look forward to seeing you over the festive period.
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Review of
Rosebery Manor Care Home - Avery Collection
from V S (Daughter of Resident) published on 5 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
What a wonderful resident home! The care that the team gave our Mum was exemplary. All so kind and caring and nothing too much trouble for them. The atmosphere there is a happy one with lots of activities to suit all.
Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery CollectionThank you so much for taking the time to write a review of Rosebery Manor. It was our pleasure to welcome your mum to Rosebery Manor and to support and care for her during her time with us. We are here to welcome you at anytime. We have got to know you all so well and hope you will drop in for a coffee and to say hello.
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Review of
Rosebery Manor Care Home - Avery Collection
from Tania B (Daughter of Resident) published on 3 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My sister and I have been very impressed with the care that our father is receiving at Rosebery. He was a reluctant 'inmate' (his word) and they have worked hard to help him settle in. He has been a resident for nearly 3 years and is thriving there. They have taken time to get to know him and let him
live there the way that he wants.
Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery CollectionThank you for your time writing a review about Rosebery Manor. It is so important not just to offer a personalised care plan for each resident but to offer them the choices of how they like to spend their day. With all this individual support we can ensure our residents live in a way in which they choose.
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Review of
Rosebery Manor Care Home - Avery Collection
from Trudi A (Daughter of Resident) published on 1 December 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Mum has just moved in and she has been made so welcome by the home and staff. Being in the carehome is a new experience for all if us but the staff have been so helpful to all of us trying to get used to it. Any extra help I have asked for for mum has been provided. All the staff - carers, nurses, admin
catering are all committed to the well being of their residents and families.
Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery CollectionThank you For taking the time to write a review for us. We will always do our best to ensure each resident is cared for and supported in the way that they choose. Regular care plan updates and good communication between family, resident and team is a priority.
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Review of
Esher Manor Care Home - Avery Collection
from Evadne A (Sister of Resident) published on 28 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My sister went into Esher Manor for one week's respite. It had been particularly difficult to persuade her to take this much-needed break from caring for her 104-year-old mother and the manager was endlessly patient while we made this difficult decision. Once there, I believe that my sister adapted
quite quickly with the attention of the extremely gentle and caring nursing staff. She enjoyed the welcoming and peaceful atmosphere and spoke highly of the food. She enjoyed walking around the lovely garden. She didn't take part in the activities, being a rather solitary person. When she came home she seemed much rested and looked much better, just a pity that she wouldn't stay a bit longer. From an outsider's perspective, this is the nicest care home that I have viewed or visited.
Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery CollectionThank you so much for taking the time to review Esher Manor.
We are delighted that your sister was able to have a break from caring for a loved one. We would welcome her back anytime she needs further breaks.
The Team will be delighted with your feedback, thankyou.
We are delighted that your sister was able to have a break from caring for a loved one. We would welcome her back anytime she needs further breaks.
The Team will be delighted with your feedback, thankyou.
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Review of
Rosebery Manor Care Home - Avery Collection
from Lizzie B (Wife of Resident) published on 19 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband, who has Alzheimers, moved into Rosebery Manor on 22nd October. I have found it to be a very welcoming & extremely caring environment. He has a beautiful bedroom & en suite, the food is incredible, as is the entertainment. However the best thing about Rosebery Manor is the staff. They listen
to my husbands needs, deal with any issues promptly & efficiently and action any request quickly, they are so caring. Particular mention to Antonia & Sylvia
Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery CollectionThank you for your kind words. It has been lovely to welcome you and your husband to Rosebery Manor. We do our very best to ensure our families and friends are as comfortable and supported as our residents. We know this makes a huge difference to you all as a family.
We will share your kind words with the team. I know they will appreciate you taking the time to review Rosebery Manor.
We will share your kind words with the team. I know they will appreciate you taking the time to review Rosebery Manor.
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Review of
Rosebery Manor Care Home - Avery Collection
from S K (Daughter of Resident) published on 19 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has been staying here for a while now, and I can honestly say the level of care is exceptional. The staff are absolutely incredible - consistently professional, friendly, and always willing to go the extra mile. They make my mum feel truly welcome and supported, which means so much to us as a
family.
The food is amazing and very varied, with great attention to quality and choice. There is also a wonderful cross-section of activities available, ensuring there is always something engaging and enjoyable for the residents.
The home itself is spotlessly clean, and the gardens are beautifully maintained, creating a calm and uplifting environment.
I'm genuinely grateful for the care and warmth my mum receives every day. Highly recommended.
Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery CollectionThank you for taking the time to write a review of our home.
It is with pleasure that our entire team offer the care and support to each resident personally to meet their needs.
We are grateful for your kind words and pleased to know we make a difference o your mum and to you as a family.
It is with pleasure that our entire team offer the care and support to each resident personally to meet their needs.
We are grateful for your kind words and pleased to know we make a difference o your mum and to you as a family.
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Review of
Rosebery Manor Care Home - Avery Collection
from W D (Son of Resident) published on 19 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff always smiling and v helpful - both care staff and reception
Mum is much better than six months ago and seems happier in herself
Much more positive attitude across the home than six months ago
Mum is much better than six months ago and seems happier in herself
Much more positive attitude across the home than six months ago
Reply from Sonia Weller, Client Liaison Manager at Rosebery Manor Care Home - Avery CollectionThank you for taking the time to leave us a review. All we ever expect in any given day is for our entire team to support and care for our residents and their individual needs. We will share you comments with our team and thank you for your kind words.
It is our pleasure that we can make a difference to your mum and to you as a family.
It is our pleasure that we can make a difference to your mum and to you as a family.
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Review of
Virginia Water Care Home - Avery Collection
from Jane R (Friend of Resident) published on 17 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I made an enquiry for my very dear friend for some respite care. James was so accommodating and amazing and sorted out a wonderful room for Iris and has looked after her and made her feel so welcome. The staff have been so lovely, kind and looked after her as she is quite shy and when I visited last
week she was in the lounge plying carpet bowls! She has loved her time so much that she ow does not want to go home and stay where she is! I could not recommend Avery Virginia Water any higher and if you are thinking about a care home this is exceptional. The food is outstanding, the staff wonderful, the activities so well organised and nothing is too much. Thank you so very much for changing my friend's life so much - I have not seen her this happy for such a long time.
Reply from Ewa Jaworska, General Manager at Virginia Water Care Home - Avery CollectionDear Jane,
Thank you for the lovely review and for taking the care to recommend our home - it is truly appreciated and we will pass your kind words along to the staff.
Thank you for the lovely review and for taking the care to recommend our home - it is truly appreciated and we will pass your kind words along to the staff.
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Review of
Esher Manor Care Home - Avery Collection
from Emma R (Daughter of Resident) published on 11 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Mother has recently moved into Esher Manor. We couldn't be happier with the care and compassion the staff have shown to her. They have been welcoming, reassuring and incredibly professional. They have taken the time to get to know her and what she likes and dislikes.
The atmosphere is calm, friendly
and uplifting, and there is always something going on, whether it's music, crafts, word games, or just having company while watching a film. The home itself is bright, clean and comfortable, with thoughtful touches that make it feel homely rather than clinical.
I've experienced a genuine warmth from the team. Communication with families is excellent too; I feel well informed and involved.
Seeing my Mother settled, content and making friends, I am extremely grateful to everyone at Esher Manor for the outstanding care and kindness provided.
Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery CollectionWe are delighted that you have taken the time to review Esher Manor Care Home, and that your mother has settled in well to Esher Manor.
The Team At Esher will be delighted with your wonderful comments.
The Team At Esher will be delighted with your wonderful comments.
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Review of
Esher Manor Care Home - Avery Collection
from Robert B (Brother of Resident) published on 4 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I chose Esher Manor for my 84-year-old sister last year who has mild dementia and was recently widowed. My wife and I used two comparative websites and drew up a short list of twelve care homes in the Surrey area. We then visited six of them. Esher Manor was by far and away the most welcoming and some
were awful!
Over the last 15 months, we have had no reason to regret our decision. My sister is happy, well-card for, has put on weight and seems to be enjoying activities - although this last is hard to track as she can't always remember what she has done.
Esher Manor is certainly not cheap but, in my view, if you have the money, it is better than letting any government have it!
Over the last 15 months, we have had no reason to regret our decision. My sister is happy, well-card for, has put on weight and seems to be enjoying activities - although this last is hard to track as she can't always remember what she has done.
Esher Manor is certainly not cheap but, in my view, if you have the money, it is better than letting any government have it!
Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery CollectionThank you so much for taking the time to review Esher Manor. We are delighted that your sister is enjoying life at Esher Manor, and enjoying the activities. We appreciate you taking the time to review Esher Manor, and look forward to your next visit.
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Review of
Greensand House Care Home - Avery Healthcare
from Heather S (Friend of Resident) published on 27 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I visit my friend at least 2-3 times a week. There is always someone on hand if I need to speak to them about anything regarding my friend. Very friendly staff and very accommodating to my friend's needs. Greensand Care Home is a beautiful place to live in and is kept to a high standard. Food is also
amazing.
The residents are encouraged to join in with the fabulous events the staff put on and is made fun for everyone.
I am very happy that the management situation is being sorted out.
The residents are encouraged to join in with the fabulous events the staff put on and is made fun for everyone.
I am very happy that the management situation is being sorted out.
Reply from Shannon Mapp, Customer Service Manager at Greensand House Care Home - Avery HealthcareThank you so much for your kind feedback.
It is most rewarding to see our residents happy and engaged. Ensuring that friends and family feel just as part of the home.
It is most rewarding to see our residents happy and engaged. Ensuring that friends and family feel just as part of the home.
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Review of
Esher Manor Care Home - Avery Collection
from R K (Respite Resident) published on 23 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staffing levels are insufficient leading to too long waiting times when requesting assistance. Staff needs to be taught how to handle unfamiliar situations. Staff, seek advice (carer caused me unnecessary pain and distress trying to remove a catheter by sloppily pulling it out. I could have explained
her the correct procedure if she had talked to me).
The apartment and communal facilities are spacious pleasantly decorated and well maintained. Possible useful addition would be 2-3 basic bikes, a jacuzzi, an indoor pool and a sauna.
The apartment and communal facilities are spacious pleasantly decorated and well maintained. Possible useful addition would be 2-3 basic bikes, a jacuzzi, an indoor pool and a sauna.
Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery CollectionThank you for taking the time to share your feedback following your recent stay. We appreciate your comments about the home and its facilities, as well as your suggestions for future enhancements.
All feedback is valued and is shared with the team as part of our ongoing commitment to maintaining high standards.
All feedback is valued and is shared with the team as part of our ongoing commitment to maintaining high standards.
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Awards / Recognitions (12)
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