Care Homes Owned by Avery Healthcare Group in Northamptonshire
9.6
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Northamptonshire for Avery Healthcare Group are showing below.
View the details of all 105 locations (with 9766 reviews) owned by Avery Healthcare Group
Avery Healthcare Group Locations in Northamptonshire (9)
Squires Mews Care Home - Avery Healthcare
9.9
48 reviews
488 Kettering Road, Northampton NN3 6QP
"I couldn't be more pleased, everyone and everything is better than I could have hoped for. My wife has altziemers and the staff have…" Read all 48 reviews
Location Type Care Home
Squires Mews is located in Northampton, one of the largest towns in England, rich in fascinating history, from its legacy in the shoe-making industry to its association as the final resting place of Princess Diana. Offering residential, respite, and… Read more about Squires Mews Care Home - Avery Healthcare
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Physical Disability
- Visual / Hearing Impairment
- 59 Rooms
- from £1,395 / week
Avery Park Care Home - Avery Healthcare
9.8
89 reviews
231 Rockingham Road, Kettering NN16 9JB
"Dad passed away recently, but lived at Avery Park for several years. The standard of care he received from the staff there over that time…" Read all 89 reviews
Location Type Care Home
Avery Park, established in spring 2021, delivers top-notch and personalised nursing, residential, dementia, and respite care in expansive and picturesque surroundings. Nestled in Kettering, Northamptonshire, just a brief train ride from London and… Read more about Avery Park Care Home - Avery Healthcare
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- Acquired Brain Injury
- 120 Rooms
- from £1,495 / week
Seagrave House Care Home - Avery Healthcare
9.7
89 reviews
Occupation Road, Corby NN17 1EH
"Apparently Dad has not had any showers during his stay, we thought he could have alternate days of showers. He had said that he has had 2…" Read all 89 reviews
Location Type Care Home
Seagrave House complements Glenmoor House, which is another Avery home in Corby, which has joint excursions arranged. Three floors offer residential care as well as dementia and respite care. The top floor is devoted to private residential suites… Read more about Seagrave House Care Home - Avery Healthcare
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 84 Rooms
- from £1,195 / week
Dukes Court Care Home - Avery Healthcare
9.7
114 reviews
159 Northampton Road, Wellingborough NN8 3PN
"My dad has been at dukes now for two and a half years after a terrible experience at another home. He settled straight away here and it's…" Read all 114 reviews
Location Type Care Home
A favoured care home in Northamptonshire, Dukes Court Care Home offers residential, respite and dementia care, along with well-planned retirement and assisted living in Wellingborough. This purpose-built facility ensures the highest standards among Wellingborough… Read more about Dukes Court Care Home - Avery Healthcare
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Physical Disability
- Visual / Hearing Impairment
- 60 Rooms
- from £1,300 / week
Spencer House Care Home - Avery Healthcare
9.5
82 reviews
Cliftonville Road, Northampton NN1 5BU
"My mother and father in law moved to Spencer House initially for respite in the summer of 2025. It was evident very quickly that the care…" Read all 82 reviews
Location Type Care Home
Northampton is central to Avery Healthcare, serving as both its base and place of origin. The area's history has given rise to a cluster of well-established care homes under the Avery umbrella in Northampton. Among these, Spencer House Care Home has… Read more about Spencer House Care Home - Avery Healthcare
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 67 Rooms
- from £1,400 / week
Ashurst Mews Care Home - Avery Healthcare
9.5
63 reviews
Northampton Lane North, Moulton, Northampton NN3 7RQ
"I have been coming to Ashhurst Mews Care Home almost every day for 22 months. In that time, I have not met any member of staff who has not…" Read all 63 reviews
Location Type Care Home
Ashurst Mews Care Home is located just outside Northampton, in the charming village of Moulton. The Northampton nursing home provides various care services, including residential, nursing, and dementia care. At the core of its mission is the well-being… Read more about Ashurst Mews Care Home - Avery Healthcare
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- Mental Health
- Visual / Hearing Impairment
- Acquired Brain Injury
- 60 Rooms
- from £1,420 / week
Cliftonville Care Home - Avery Healthcare
9.3
100 reviews
Cliftonville Road, Northampton NN1 5BE
"After 3 happy years at Cliftonville Care Home, my beloved mother passed away at the end of December at the amazing age of 102 years old. I…" Read all 100 reviews
Location Type Care Home
Cliftonville, the esteemed Northampton care home, is celebrated for fostering a welcoming and lively community dedicated to elderly care. Carefully designed, the home provides an ideal setting for residents to experience top-quality residential, dementia,… Read more about Cliftonville Care Home - Avery Healthcare
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- 106 Rooms
- from £1,400 / week
Glenmoor House Care Home - Avery Healthcare
8.8
76 reviews
25 Rockingham Road, Corby NN17 1AD
"Dad has been in Glenmoor House for respite, following a stay in hospital. We are so impressed with Glenmoor that we are hoping Dad will…" Read all 76 reviews
Location Type Care Home
Glenmoor House Care Home, situated on Rockingham Road, is a well-established residential facility proud to serve older people within Corby and Kettering. Offering a comprehensive range of care services, from nursing to residential and specialist dementia… Read more about Glenmoor House Care Home - Avery Healthcare
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 59 Rooms
- from £1,150 / week
Avery Park Independent Living Apartments
233 Rockingham Road, Kettering NN16 9JB
Location Type Extra Care Housing
New for 2021, the stunning Avery Park, located in Kettering, Northamptonshire, hosts stylish, independent living apartments. Each apartment comes with a gorgeous, fully fitted kitchen, integrated appliances and bathroom, making them the ideal choice… Read more about Avery Park Independent Living Apartments
Avery Healthcare Group Reviews in Northamptonshire (661)
9.6
Avery Healthcare Group has a Group Review Score of 9.6 (9.572) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Avery Healthcare Group must have a Review Score.
Review of
Cliftonville Care Home - Avery Healthcare
from Jo E (Daughter of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
After 3 happy years at Cliftonville Care Home, my beloved mother passed away at the end of December at the amazing age of 102 years old. I can honestly say that without exception, the care, support and love she received during that time has been second to none. And especially in the final few weeks
of her life when she was transferred to the Nursing department and her physical and emotional needs had increased. I cannot thank both the nursing and admin team enough for making her as comfortable and supported as possible and that extended to our family also. It made an absolutely unbearable time for us slightly more bearable and I thank you all from the bottom of my heart.
Reply from Tomy Abraham, General Manager at Cliftonville Care Home - Avery HealthcareDear Jo,
Thank you so much for taking the time to share such a heartfelt review during an incredibly difficult time for you and your family. It was our privilege to care for your beloved mother over the past three years, and we feel honoured to have been part of her journey ,especially in her final weeks. Reaching 102 years is truly remarkable, and the love and dedication you and your family showed her was both inspiring and invaluable.
Your kind words about our nursing and our caring team mean a great deal to us. We are deeply committed to providing compassionate, person-centred care, and knowing that we were able to bring comfort not only to your mother but also to your family is incredibly meaningful.
Please accept our sincerest condolences once again. We hope you find comfort in your memories of her long and beautiful life. If there is anything you need or if we can support you in any way, we are here for you.
Thank you so much for taking the time to share such a heartfelt review during an incredibly difficult time for you and your family. It was our privilege to care for your beloved mother over the past three years, and we feel honoured to have been part of her journey ,especially in her final weeks. Reaching 102 years is truly remarkable, and the love and dedication you and your family showed her was both inspiring and invaluable.
Your kind words about our nursing and our caring team mean a great deal to us. We are deeply committed to providing compassionate, person-centred care, and knowing that we were able to bring comfort not only to your mother but also to your family is incredibly meaningful.
Please accept our sincerest condolences once again. We hope you find comfort in your memories of her long and beautiful life. If there is anything you need or if we can support you in any way, we are here for you.
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Review of
Spencer House Care Home - Avery Healthcare
from Helen A (Daughter-in-law of Resident) published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have found Spencer Care Home to be a very friendly and compassionate place for my mother in law to stay staff are amazing. They have made a hard decision be and feel very easy. My mother in law is safe and happy and that's all a family wants.
Reply from Cheryl Jones, Home Manager at Spencer House Care Home - Avery HealthcareThank you for taking the time to write a review and for sharing your kind words. We will ensure that your feedback is shared with the staff team. To know that you feel your Mother in Law is safe and happy makes us happy. We strive as a care team to provide the highest quality care, with compassion, dignity and respect and we will continue to do this. Thank you again for sharing your invaluable feedback.
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Review of
Spencer House Care Home - Avery Healthcare
from Harvey D (Son of Resident) published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
In May 2025 my mother moved into Spencer House when we as a family were looking for a home for mum it was a very difficult time for all of us, but as soon as we walked into the reception we knew that Spencer House was the place for mum, since moving in she has been very happy. The staff are amazing
and care for mum's every need. As a family we are very pleased and would recommend the home.
Reply from Cheryl Jones, Home Manager at Spencer House Care Home - Avery HealthcareThank you for your kind words and taking the time to write a review. We understand that looking for a care home for a loved one can be very difficult and we are happy that we were able to ease some of those feelings of uncertainty on the initial visits to the home. It is a pleasure to look after your Mum and to welcome you all into the home as the wider family. Our staff strive to deliver the highest quality of care and support and your feedback will be shared with them.
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Review of
Spencer House Care Home - Avery Healthcare
from E D (Daughter-in-law of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother and father in law moved to Spencer House initially for respite in the summer of 2025. It was evident very quickly that the care provided was personal centred, caring and kind.
Thier health, well-being and personal safety improved significantly. As well as personal care needs, cultural, spiritual
Thier health, well-being and personal safety improved significantly. As well as personal care needs, cultural, spiritual
and overall well-being needs are explored.
Communication is excellent, as a family we have been included in every element of care and made to feel very welcome.
The whole staff team, provide inclusive and holistic care, enabling residents to feel "at home" and families to feel reassured.
Communication is excellent, as a family we have been included in every element of care and made to feel very welcome.
The whole staff team, provide inclusive and holistic care, enabling residents to feel "at home" and families to feel reassured.
Reply from Cheryl Jones, Home Manager at Spencer House Care Home - Avery HealthcareThank you for kind words and positive review of Spencer House Care Home. It is a pleasure to support your Mother and Father in Law. We understand when someone moves into a care home setting it can be difficult for not only the resident but the wider family also. Clear, effective and quality communication is at the essence of ensuring a move into the home is a positive one. Alongside providing high quality care to meet individuals needs. We are delighted that you feel this personally in relation to the care your Mother and Father in law receives. We always do our very best to ensure we are meeting each individuals needs with sensitivity, respect and dignity. Your feedback is so important and will be shared with the staff team
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Review of
Spencer House Care Home - Avery Healthcare
from H D (Son of Resident) published on 9 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum and dad moved in to the care home earlier this year as they were no longer safe to be home alone. The staff treat not only them but all of us with kindness and understanding, everybodys needs and mental health with such a big change. Taking notes of likes and dislikes with food, drink and hygiene.
Reply from Cheryl Jones, General Home Manager at Spencer House Care Home - Avery HealthcareThank you for kind words and positive review of Spencer House Care Home. It is a pleasure to support your mum and dad. It is important to us that when a resident moves in we also embrace and look after the the wider family. We strive to ensure that our staffing team delivers the highest quality standard of care and we are delighted that you feel this personally in relation to the care your mum and dad receives. We always do our very best to ensure we are meeting each individuals needs with sensitivity, respect and dignity. Your feedback is so important and will be shared with the staff team.
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Review of
Dukes Court Care Home - Avery Healthcare
from Ashley F (Daughter of Resident) published on 12 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has been at Dukes Court for almost three years and she is very happy there. Many of the care staff have worked there for many years and mum has become very close to them. They are caring and compassionate and often go the extra mile to ensure the residents are happy and well cared for.
The
The
home is always clean and well presented and a credit to the cleaning staff who are also amazing.
There's always lots of activities going on which ensures residents are kept entertained and socialised. My mum's favourites are bingo, arts and crafts and film afternoon where they are treated to hot chocolate whilst watching their film of choice. They often have professional singers in to entertain everyone which is always very popular with both residents and staff.
I feel my mum is happy and safe at Dukes Court and as a daughter that is all I could wish for so THANK YOU.
There's always lots of activities going on which ensures residents are kept entertained and socialised. My mum's favourites are bingo, arts and crafts and film afternoon where they are treated to hot chocolate whilst watching their film of choice. They often have professional singers in to entertain everyone which is always very popular with both residents and staff.
I feel my mum is happy and safe at Dukes Court and as a daughter that is all I could wish for so THANK YOU.
Reply from Claire Keen, Home Manager at Dukes Court Care Home - Avery HealthcareThank you so much for taking the time to write such a lovely review, we love having Mum as our Ambassador of the home. I will pass your lovely comments on to the team.
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Review of
Dukes Court Care Home - Avery Healthcare
from Nicola C (Daughter of Resident) published on 11 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My dad has been at dukes now for two and a half years after a terrible experience at another home. He settled straight away here and it's an amazing home with great support. Dads dementia has got worse but all the staff will work with dad and ensure he has amazing care and support where needed. The
activities are amazing and something on every day for them with trips out as well. Dad is so settled and the staff are like a family and they support me as well. The home is always clean and spotless and the residents are as well. All staff are so friendly and it is such a blessing to have dad here.
Reply from Claire Keen, Home Manager at Dukes Court Care Home - Avery HealthcareThank you so much for taking the time to write such a lovely review, we love having Dad at Dukes court and love you being part of our family. We are so grateful to have your support and for all your help within the home.
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Review of
Spencer House Care Home - Avery Healthcare
from K E (Daughter of Resident) published on 9 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has been at Spencer House for 2 years. She has thrived in this environment. She is cared for so well. Carers are kind and supportive. I am very happy with Spencer House but more importantly my mum is incredibly happy here.
Reply from Cheryl Jones, Home Manager at Spencer House Care Home - Avery HealthcareThank you for kind words and positive review of Spencer House Care Home. It is a pleasure to support your mum, yourself and the wider family. We strive to ensure that our staffing team delivers the highest quality standard of care and we are delighted that you feel this personally in relation to the care your mum receives. Our residents being happy in their home environment is our biggest goal and to hear this being achieved by yourself shows we are meeting this goal and will continue in maintaining this. Your feedback will be shared with the staff team.
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Review of
Dukes Court Care Home - Avery Healthcare
from J D (Son of Resident) published on 5 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
For over a decade I've taught financial advisers about long term care. I've written books on the subject - I know a bit about care. I say this because I hope it'll add something when I say that I wouldn't have my mum live anywhere other than Duke's Court now. The way the home is run, the staff who work
there, the care taken on the home environment and resident treatment is just brilliant.
From day one, when I was invited to go and look round at any time I knew this was a home proud of the care it gives. When the manager talks about this being a real 'home' for residents and it being like a family, I know she means it.
The rooms are clean and well maintained; residents are invited to really make themselves at home with their own belongings. Communal areas have recently been redecorated, though they were very nice before. Further work is ongoing and that's only going to improve it further. With their own chef, the food is great too! I'd advise anyone to consider Duke's Court.
Reply from Claire Keen, Home Manager at Dukes Court Care Home - Avery HealthcareThank you so much for taking the time to write such a beautiful review, I say it all the time, I feel blessed to be the home manager for Dukes court and it really is a family here. It is our pleasure to care for Mum and have you all as part of our Dukes court family
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Review of
Dukes Court Care Home - Avery Healthcare
from Mick D (Husband of Resident) published on 4 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My wife was accepted at Dukes Court 12th June 2025 as her dementia had reached a stage when I could not look after her anymore
I was, obviously, apprehensive but with no need
Dukes court is a lovely, homely, place where I feel 100% assured she is professionally but lovingly cared for
She has her
I was, obviously, apprehensive but with no need
Dukes court is a lovely, homely, place where I feel 100% assured she is professionally but lovingly cared for
She has her
own room with en suite toilet/shower room
There is a welcoming lounge with regular activities and a dining room any hotel would be pleased with.
There is a welcoming lounge with regular activities and a dining room any hotel would be pleased with.
I would highly recommend Dukes Court
Reply from Lauren Mann, Deputy Manager at Dukes Court Care Home - Avery HealthcareThankyou for taking the time to write such kind words and review Dukes Court, It is an absolute pleasure to care for your wife and we love seeing you in the home daily
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Review of
Squires Mews Care Home - Avery Healthcare
from R M (Husband of Resident) published on 28 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I couldn't be more pleased, everyone and everything is better than I could have hoped for. My wife has altziemers and the staff have excelled in caring for her. My biggest worry ,always that she would be content and happy , the staff have gone out there way to make sure that all is well, they have
got Sue involved in activities that I could not do in the last 3 years
A big thank you my me and my family
A big thank you my me and my family
Reply from Josie Thomas, Customer Service Manager at Squires Mews Care Home - Avery HealthcareThank you for taking the time to do a review. I am so pleased you are reassured that your wife is getting the care she needs. She is settling in well and is great at joining in the activities. We are so pleased to have you all in the Squires family.
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Review of
Seagrave House Care Home - Avery Healthcare
from Ann C (Daughter of Resident) published on 6 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Apparently Dad has not had any showers during his stay, we thought he could have alternate days of showers. He had said that he has had 2 baths since his stay, which he enjoyed! He has had a good stay!
Reply from stacey Hetherington, Home Manager at Seagrave House Care Home - Avery HealthcareThank you for your feedback. We're really pleased to hear your dad had a good stay with us. We always take a person-centred approach to care, which means we support each resident's individual preferences and routines. Our team offers choice each day, and we work closely with residents to ensure they feel comfortable and in control of how they're supported.
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Review of
Ashurst Mews Care Home - Avery Healthcare
from George M (Nephew of Resident) published on 23 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We are very pleased with the home generally, always clean, and the staff are very friendly. It would appear that we have made a very good choice for our auntie.
Reply from Rebecca Graham, Manager at Ashurst Mews Care Home - Avery HealthcareThank you so much for your kind words. Were truly happy to hear that you feel confident in the care your auntie is receiving. Our team takes great pride in maintaining a clean, friendly, and welcoming home, and your feedback means a lot to all of us. Please know were always here to support your auntie and your family in any way we can.
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Review of
Ashurst Mews Care Home - Avery Healthcare
from Peter H (Partner of Resident) published on 23 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been coming to Ashhurst Mews Care Home almost every day for 22 months. In that time, I have not met any member of staff who has not given 100%. Everyone in any capacity, from the young girl who pushes the tea trolley very polite and well mannered to the laundry girls, support staff, cleaners,
this must be the cleanest building in Moulton. The carers who really do care, even when working long shifts, are still smiling. The girls on reception are very smart and business-like. As for the nursing team, they really are top and are a credit to their profession. As far as I can see, the home runs like a well-oiled machine, which i believe is down to the management team.
Reply from Rebecca Graham, Manager at Ashurst Mews Care Home - Avery HealthcareThank you so much for your kind words. As the Manager of Ashhurst Mews, I'm incredibly proud of the whole team. Every member, from housekeeping and laundry to carers, reception, and nursing, plays a vital role, and your recognition means the world to us. It's heartening to know our efforts have made a positive impact and that our home feels welcoming, clean, and well-run. Your message has been shared with the team and has truly lifted everyone's spirits. Thank you again for your ongoing support, it's very much appreciated
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Review of
Spencer House Care Home - Avery Healthcare
from Michael P (Son of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother, Joan, celebrated her 100th birthday on 30th September, and I cannot thank the staff enough for all that they did to make the date wonderful. The party and singer made for a wonderful day, and the buffet provided was excellent.
All in all, I wouldn't have wished for a better day for my mother,
All in all, I wouldn't have wished for a better day for my mother,
and I am so grateful for the attention given to my mother by all the staff. Thank you again.
Reply from Cheryl Jones, General Home Manager at Spencer House Care Home - Avery HealthcareThank you for your kind words , we are pleased you enjoyed the day as much as we did. It was an honour to be able to celebrate this with you and your family. I would also like to extend a thank you for your support shared with us and your lovely feedback. I will share your feedback with all the staff.
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Review of
Seagrave House Care Home - Avery Healthcare
from Karen S (Daughter of Resident) published on 15 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Having no experience of what to expect from a care home I am pleasantly surprised how good Seagrove House is. Management team have supported my mum and the family all through the process of Mum being discharged from hospital needing 24 hour care. This has been an extremely emotional time for us and
without the support we have received we would not have known what to do. Care team staff members are brilliant with Mum's needs on a day to day basis and we could not ask for more. Communication around Mum's needs is always passed on in a timely manner. So for my experience is nothing but exceptional long may it continue.
Reply from stacey Hetherington, Home Manager at Seagrave House Care Home - Avery HealthcareIt has been a pleasure to be able to support you all through what has been a very difficult time for Mum and her family. We enjoy our daily smiles that lighten up our day with your Mum, and she really is a pleasure to look after. Thank you for trusting us.King regards Stacey
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Review of
Seagrave House Care Home - Avery Healthcare
from M B (Daughter of Resident) published on 15 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother receives excellent care and the staff at her home know her well and ensure she is well taken care of. She is unable to articulate her wants but the staff know her well and always include her in activities, which the family appreciate.
The facilities are of a high standard and her room is
The facilities are of a high standard and her room is
always clean. A big thank you to housekeeping team.
Reply from stacey Hetherington, Home Manager at Seagrave House Care Home - Avery HealthcareThank you very much for your review, it is a pleasure to be able to support mum and yourselves for the many years that she has been with us. It really is honour to be her care provider. Kind regards, Stacey
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Review of
Seagrave House Care Home - Avery Healthcare
from Evelyn C (Daughter of Resident) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum has only been here a short time but I am very happy with the care Mum gets. Mum settled very quickly and the staff are amazing, they treat mum like family and are always ready to listen to us as a family about what Mum likes and dislikes can only thank them all.
Reply from stacey Hetherington, Home Manager at Seagrave House Care Home - Avery HealthcareHi Evelyn, thank you for your review and compliments to the home and staff. It is our privilege to be your Mums care provider. I will share your compliments with the team. Kind regards Stacey
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Review of
Glenmoor House Care Home - Avery Healthcare
from K R (Daughter of Resident) published on 9 October 2025 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Avoid the dementia floor. Dad spent 6 months here, then was suddenly evicted whilst in hospital. The care he receives elsewhere has put Glenmoor's care in sharper perspective - dreadful.
When evicted, we had 3 live safeguarding issues in place with a social worker (which disappear once evicted). He
When evicted, we had 3 live safeguarding issues in place with a social worker (which disappear once evicted). He
fell out of bed multiple times (incl hospitalisation) and it took 5 months & endless emails and meetings for adequate bed safety to be put into place.
In summary, management highly ineffective, fluid management non-existent -Dad's regular blood tests constantly showed dehydration despite us visiting daily to assist, we heard staff talk inappropriately (angry/cruel) to Dad several times, waiting times for basic care like changing a pad or transferring when uncomfortable were too long - often 45 mins, understaffed, poor food.
Some nice staff (Ents/Reception), public area looks great, but poor care & culture from snr mgt down. We know 2 other families with similar experience. MP & CQC aware
In summary, management highly ineffective, fluid management non-existent -Dad's regular blood tests constantly showed dehydration despite us visiting daily to assist, we heard staff talk inappropriately (angry/cruel) to Dad several times, waiting times for basic care like changing a pad or transferring when uncomfortable were too long - often 45 mins, understaffed, poor food.
Some nice staff (Ents/Reception), public area looks great, but poor care & culture from snr mgt down. We know 2 other families with similar experience. MP & CQC aware
Reply from Samantha Humphreys, Home Manager at Glenmoor House Care Home - Avery HealthcareI am very sorry to hear about your concerns and appreciate you bringing this to my attention. The wellbeing of our residents is our top priority, and we take all feedback seriously. I would welcome the opportunity to discuss this with you in more detail - please contact myself directly so I can address your concerns personally
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Review of
Seagrave House Care Home - Avery Healthcare
from P L (Son of Resident) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since being brought to Seagrave, mum has settled in extremely well. The staff in all areas of the home are brilliant, taking their time to make mum feel valued, cared for and loved. They go above and beyond in the care they provide and encourage her to participate in activities and join in at meal times.
When she feels under the weather, staff act quickly to look after her and get medical help if needed. Fantastic place, well done and many thanks to everyone.
Reply from stacey Hetherington, Home Manager at Seagrave House Care Home - Avery HealthcareThank you for your review and for the fabulous comments you have made about the team at Seagrave House.
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Awards / Recognitions (12)
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