"Moving a parent into full-time care is one of the hardest decisions a family can make and a decision I can honestly say I had not been…"
Read all 70 reviews
from £1,300 / week
76 Rooms
Location Type
Care Home
Avonmere Care Home is located in Downend, South Gloucestershire, near the Willy Wicket Inn on the northern outskirts of Bristol, easily accessible from the M32, M4 and M5. The home offers respite and ... Read more
"Words just cannot express how happy me and my sisters are that our parents are here. The staff are amazing, the activities are amazing,…"
Read all 147 reviews
from £1,400 / week
78 Rooms
Location Type
Care Home
Avon Valley opened in May 2019 and a warm welcome awaits for residents from across Bristol and South Gloucestershire areas. The home is situated in Kingswood, just off the A420 and close to the A4174 ... Read more
Older Person CarePermanent CareRespite Care
Residential Care
Dementia Residential Care
Avery Healthcare Group Reviews in South Gloucestershire (217)
9.6
Avery Healthcare Group has a Group Review Score of 9.6 (9.588) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Avery Healthcare Group must have a Review Score.
from S C (Daughter of Resident) published on 1 July 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Words just cannot express how happy me and my sisters are that our parents are here. The staff are amazing, the activities are amazing, the food is amazing, everything is amazing!!. Over the last few years we felt like we had lost mum completely to her dementia. She was so unhappy. Since she moved
here 8 months ago, its like we have her back again. Because she smiles and laughs again. We look forward to our visits to see her as its just a wonderful place to be. Dad is happy catching up on sleep that he couldn't do the last few years. Thank you to everyone at AV
Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery HealthcareWow, what a wonderful review! This is so lovely to read. Avon Valley strive to give !00% in everything we do and we are so happy with the recognition we receive. Both have settled in so well, it's lovely to see. Thanks again for taking the time to review us.
from Scott R (Son of Resident) published on 18 June 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Moving a parent into full-time care is one of the hardest decisions a family can make and a decision I can honestly say I had not been prepared for or considered I would ever have to make. My Mum has now been a resident at Avonmere for 10 months and no words can express the gratitude I have for the
entire staff who from day one have treated her with dignity, care, compassion and the love. From the moment mum was welcomed into Avonmere the care has been nothing short of amazing. The staff don't just look after her physical needs; they genuinely care for her emotional well-being and treat her with so much dignity and warmth. A special thankyou must go to Samantha who has personally helped us navigate the entire process. Her leadership, compassion, and support during a very stressful time has meant the world. She and her wonderful team have created a truly remarkable environment within the care home setting that feels safe, welcoming, and like a true home. I am incredibly grateful.
Reply from Samantha Baronian, Home Manager at Avonmere Care Home - Avery HealthcareThank you so much for taking the time to write such a heartfelt message. Reading your words means a great deal to all of us at Avonmere. We understand how difficult and emotional the decision to move a loved one into full-time care can be, and we are truly honoured that you entrusted us with your mum's care. It is wonderful to hear that your mum has felt welcomed, supported, and cared for during her time with us. Our team is passionate about creating a warm, safe, and homely environment where residents are treated with dignity, compassion, and respect every day, so your feedback is incredibly meaningful. On a personal note, thank you for your kind comments about my support throughout the process. It has been a privilege to get to know you and your family, and I am grateful to have been able to help during what was understandably a challenging transition.
from Richard B (Son of Resident) published on 16 June 2026
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Mum is very happy at Avon Valley. She always says the staff are kind to her. Mum likes the way she can choose to join in activities or just be left alone and enjoys it when she gets asked to "help". Walks when weather permits are a favourite. Cannot fault the food. She always says she is happy and content
Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery HealthcareThanks so much for such a great review, there are never any complaints from lovely E, we are so happy she is content. We love having her part of the Avon Valley family.
from A D (Daughter-in-law of Resident) published on 12 June 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My mother in law is well cared for by the amazing staff who work very hard to make the atmosphere clean, welcoming, friendly and stimulating. There is an incredible array of activities. We would thoroughly recommend it to other families.
Reply from Samantha Baronian, Home Manager at Avonmere Care Home - Avery HealthcareThank you for your kind feedback. We are delighted to hear that your mother-in-law is so well cared for and that you have found our home to be clean, welcoming, friendly, and stimulating. Our team works hard to create a positive environment for all residents, and it is wonderful to know that the wide range of activities is appreciated. Thank you for your recommendation and for placing your trust in us.
from Sarah C (Daughter of Resident) published on 12 June 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My mum has been living in Avonmere for the past 3 years up until November last year my father was there also. She is very happy and enjoys all the activities especially seeing the variety of animals that come in from dogs and ponies to chick's and snakes! She lives on the memory floor and is so well
looked after by the staff. They are all so friendly and helpful and love having her there. Her quality of life is exemporely for a lady of 91! I would highly recommend this delightful care home.
Reply from Samantha Baronian, Home Manager at Avonmere Care Home - Avery HealthcareThank you for taking the time to share your experience. We are delighted to hear that your mum has been so happy at Avonmere and enjoys the variety of activities, especially the visits from our animal guests. It is wonderful to know that our memory care team has provided such compassionate support and that your mum feels valued and well cared for. We are especially pleased that her quality of life remains so positive, and your kind recommendation means a great deal to everyone at Avonmere.
from Kevin B (Son of Resident) published on 12 June 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Excellent care home. Mum looked after exceptionally well. Staff friendly and helpful Mum very happy, she has been there over 3 years and is very settled. It gives me peace of mind that she is cared for and her daily needs are met. Well recommended.
Reply from Samantha Baronian, Home Manager at Avonmere Care Home - Avery HealthcareThank you for your wonderful feedback. We are delighted to hear that your mum is happy, settled, and has been so well cared for over the past three years. It is especially rewarding to know that our team has given you peace of mind and that you would recommend Avonmere. Your kind words mean a great deal to all our staff.
from Jane S (Daughter of Resident) published on 12 June 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My Mother has been in full-time care at Avonmere Residential Care Home for 18 months and I would like to extend my thanks and praise to all the staff who look after her. The range of activities to help with mind, body and soul is wonderful and everyone is very caring, helpful and always a good sense
of humour which is often required when residents are not always co-operative.
Reply from Samantha Baronian, Home Manager at Avonmere Care Home - Avery HealthcareThank you for your kind words and for taking the time to share your experience. We are delighted to hear that your mother has been happy at Avonmere and that our team's care, support, and activities have made a positive difference. Your appreciation means a great deal to all our staff, who are dedicated to providing a warm, supportive, and engaging environment for every resident.
from Janet B (Daughter-in-law of Resident) published on 11 June 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
We are very happy with the care my mother-in-law receives. Nothing is too much trouble. The staff are lovely. Thank you.
Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery HealthcareThank you so much for a great review, we really enjoy having E here with us, she is so full of talent and our resident artist! We are glad you are happy with the service we provide and appreciate you taking the time to leave us a review.
from N L (Son of Resident) published on 5 June 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Just a few words for the on going care, help and wellbeing that takes place at Avonmere.All the team go above and beyond in ever aspect of the job from reception ,housekeeping ,catering ,care staff, seniors and the entertainment crew. They are all a credit to the home the way the residents who they
look after diligently and are lead by a strong management team.My mother as been a resident for over two and half years and I know with confidence she is looked after and cared for in a wonderful environment with outstanding staff. Thank you ALL.
Reply from Samantha Baronian, Home Manager at Avonmere Care Home - Avery HealthcareThank you so much for your kind review and continued support. We are delighted to hear that your mother has felt so well cared for during her time with us. Your lovely comments about our entire team, from housekeeping and catering to care staff and management, mean a great deal. We are proud to create a warm and supportive environment for our residents, and we're grateful for your trust in us. Thank you for taking the time to share your experience.
from Natalie B (Daughter of Resident) published on 5 June 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Since my Mum came to live at Avonmere Care home last November, we can't fault it at all. The staff are all so lovely and caring, the entertainment and outings are excellent along with the food which looks amazing.
Mum recently had a fall, we were told immediately and had further phone calls keeping
us up to date on her progress, we were very impressed with the staff and the system put in place. The home itself is always clean and has lovely indoor & outdoor spaces. we honestly would recommend this Care home to everyone
Reply from Samantha Baronian, Home Manager at Avonmere Care Home - Avery HealthcareThank you so much for your wonderful 5-star review. We are truly grateful for your kind words and delighted to hear that your experience with Avonmere Care Home has been so positive since your mum joined us. It means a great deal to know that our team's care, communication, activities, outings, and dining experience have made such a positive impression. We are especially pleased that you felt well informed and supported following your mum's recent fall, as keeping families updated and reassured is extremely important to us. Your recommendation is the highest compliment we could receive, and we will be sure to share your lovely feedback with the entire team. Thank you for placing your trust in us and for taking the time to share your experience.
from Carol S (Daughter of Resident) published on 12 May 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Dad moved into Avonmere in February 2025. His need for a care home occurred very suddenly which was a shock not only for him but for myself and my mother. From the initial scouting visit to the present day we have only been met and treated with kindness, enthusiasm, care and attention at every visit.
We
couldn't have wished for a nicer care home for dad, he has plenty of activities to attend, he has a beautiful room with ensuite and a lovely view of the garden from his window. All of his needs are met with kindness and dignity and nothing is too much trouble for any of the staff whether it be maintenance/housekeeping/kitchen activities staff, the carers, reception staff or Management. Mum and I always look forward to our visits and enjoy taking part in the activities and talking with the various staff. I highly recommend Avonmere for your loved ones.
Reply from Samantha Baronian, Home Manager at Avonmere Care Home - Avery HealthcareThank you so much for your lovely review. It means a great deal to the whole team to hear that your dad has settled in so well and that you and your mum feel welcomed and supported too. Were so pleased Avonmere feels like the right home for him, and we truly appreciate your kind words and recommendation.
from J R (Grandson of Resident) published on 12 May 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My Grandma came to Avonmere after leaving her home of 30 years after a decline in physical and mental health. The journey to this point was not an easy one but she fit right in at Avonmere. The quality of the home is amazing, as are the staff and facilities. Honestly, my grandma is not always the easiest
person to deal with, especially with dementia. However the staff have the patience of saints and always treat her with respect and care even when things must be testing. The only room for improvement for me is sometimes there is a lapse in communication meaning that conversations sometimes need to be had with different members of staff in different roles. I do appreciate however that this is much the same in all walks of life as we're all human.
Reply from Samantha Baronian, Home Manager at Avonmere Care Home - Avery HealthcareThank you so much for taking the time to share your experience and kind words about Avonmere. We truly appreciate your thoughtful feedback. Caring for residents living with dementia requires compassion, patience, and understanding, and we are incredibly proud of our team for the respect and kindness they show every day. We will be sure to share your lovely comments with them.
We also appreciate your honest feedback regarding communication. We are always looking for ways to improve and your comments are valuable in helping us continue to provide the best possible experience for residents and their families.
Thank you again for your support and trust in Avonmere
from Trudy J (Daughter of Resident) published on 11 May 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I viewed many care homes before visiting Avonmere. Once I walked into Avonmere it had a complete different feel to it and almost like a hotel with the hot and cold drinks situated behind the reception desk. The rooms are all spotless and lots of rooms to sit including a bar and library all beautifully
decorated. The outside garden has lots of comfy seats and there is a large balcony upstairs again with seats and parasols.
All staff are amazing from Sam the manager who gets things done to the friendly receptionists, catering staff, Bee the entertainments manager, the nurses, catering staff and the seniors who take great care of mums medical needs
My mum is on the dementia floor and is really happy there as there's always a full day of activities plus trips out in their own bus. Bee and her team encourage residents to follow their hobbies eg golf, art, church, Pilates and lots of eve parties
My mum didn't want to go into a home but tells me she's happy and the staff are very kind
Reply from Samantha Baronian, Home Manager at Avonmere Care Home - Avery HealthcareThank you so much for taking the time to write such a thoughtful and heartfelt review. Your kind words genuinely mean so much to all of us here at Avonmere.
It's wonderful to hear that you felt something special as soon as you walked through our doors. We work very hard to create a warm, welcoming environment that feels comfortable, homely, and uplifting for both residents and their families, so your comments are incredibly rewarding to read.
I'm especially pleased to hear how happy your mum has become with us. We understand how difficult the decision to move into a care home can be, and it means the world to know she now feels settled, supported, and cared for by our team.
Thank you also for recognising so many members of staff across the home. Bea and the activities team are so passionate about helping residents continue enjoying their hobbies, interests, and social lives, and the nursing and care teams work tirelessly every day to provide the very best care possible.
from Johan G (Son of Resident) published on 11 May 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I wholeheartedly recommend Avonmere (Sam and the entire Avonmere Team)
My mother is living her best senior life with the loving care here and I consider myself very, very fortunate to have Avonmere looking after her.
Every member of staff takes on their responsibilities with personal responsibility
and pride.
My mother moved into Avonmere 4 years ago and is enjoying a quality of life I never dreamt of for her and am so very grateful for.
Thank you Avonmere!
Reply from Samantha Baronian, Home Manager at Avonmere Care Home - Avery HealthcareThank you so much for your lovely feedback and kind words about Avonmere and the team.
It means so much to hear that your mother is enjoying such a positive quality of life with us. We are all very fond of her, and she is such a valued part of the Avonmere family. Knowing that she feels happy, supported, and cared for is exactly what we strive for every day.
I especially loved having her in my art class - those moments are so special, and it is wonderful to see her enjoying the activities and engaging so well.
Thank you again for your continued trust and support. We feel very privileged to be part of your mother's journey, our resident Nurse, and to care for her at Avonmere
from Ros B (Friend of Resident) published on 11 May 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Nobody wants to think of putting a loved one into a care home ! But sometimes there is no option. A very dear friend of mine was sadly amittted to hospital in November 2025 . Over night he was discharged , I knew he was to frail to return home so I promised to find him a 5 star hotel to recover . That's
when after visiting other places I found Avonmere . Straight away I knew he would love it . Sam the manager pulled out all the stops to get him accesed in hospital the next day and move straight in . Initially it was only for respite. But he loved the care / fuss and attention so much he didn't want to leave. He's now been there 5 months and has come on so much . The staff are so kind, and attentive. We've had the odd problem but Sam is always there to listen and sort out immediately. They cater for everyone's needs even with activities. They've even taken my friend to watch he's beloved football team play . I've had dealings with our care homes in the past . This one is outstanding
Reply from Samantha Baronian, Home Manager at Avonmere Care Home - Avery HealthcareThank you so much for your incredibly kind words. Reading your message truly means a lot to me and to the whole team here at Avonmere. We always aim to make Avonmere feel like a home rather than just a care setting, so hearing that he enjoys the care, attention, activities, and little bits of fuss means the world to us. The football trip was definitely a highlight for everyone involved!
Thank you as well for your trust, support, and understanding. It's lovely families and friends like you who make what we do so rewarding.
I will make sure your kind comments are shared with the whole team, as they work incredibly hard every single day and will be so proud to hear this feedback
from Mark P (Son of Resident) published on 5 May 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My Mum moved into Avonmere just over a year ago and everyone has been so supportive and kind.
They have many activities and trips out and there's always something to keep her busy.
The care home is always clean and tidy .
The staff work above and beyond , kind and sympathetic.
The management are always
there to answer questions or just a chat.
I can't recommend this place enough and always brings a smile to my mums face and mine too
Reply from Samantha Baronian, Home Manager at Avonmere Care Home - Avery HealthcareWe are delighted to hear that your mum has settled in so well at Avonmere and that she is enjoying the activities, trips, and daily life here. Creating a warm, engaging, and supportive environment for our residents is at the heart of everything we do, so it's incredibly rewarding to know that this is reflected in your experience. Your kind words about our team are especially appreciated. I will be sure to share your feedback with the staff, who will be very touched to know their efforts have made such a positive difference to both you and your mum. Thank you again for taking the time to share your thoughts and for your recommendation. It's a pleasure to have your mum as part of our community, and we look forward to continuing to support her happiness and wellbeing
from Judith T (Wife of Resident) published on 22 April 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Staff are excellent, really caring.
Management always receptive to feedback. I would have no hesitation in recommending Avonmere.
Reply from Samantha Baronian, Home Manager at Avonmere Care Home - Avery HealthcareThank you so much for your kind words. It really means a great deal to hear such positive feedback about our team and the care we provide. I will be sure to share your comments with the staff, as they will truly appreciate your recognition of their hard work and dedication. Thank you again for your support and for recommending Avonmere-it is genuinely appreciated.
from Helen C (Daughter of Resident) published on 3 February 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My mother was in Avon Valley for 41/2 years and was cared for with dignity + compassion to the very end. The team supported me + my family with end of life care ensuring a dignified end of life. We cannot thank enough the caring team, housekeeping team, chefs + front of house staff. All are kind, compassionate
+ make Avon Valley a 'home' for residents.
Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery HealthcareThank you for such a lovely review! We are so grateful and please do pop in from time to time, we will have a hot chocolate waiting for you. We miss you! Thanks for choosing Avon Valley.
from Tina R (Daughter of Resident) published on 16 October 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
My mum Mo resided at Avon Valley for the last couple of years and we visited multiple times each week. During that time, she has been extremely well looked after. The staff are exceptionally professional, friendly, kind and caring and overall provide a first class service.
I have always found the
home clean, tidy and well-run. There is an overriding caring attitude to everything they do. My Mother wouldn't want to of been anywhere else. Thank you.
Reply from Sarah Donaldson, Home Administrator at Avon Valley Care Home - Avery HealthcareThanks for such a lovely review, we loved having our 'dancing queen' here. She is very much missed as well as you as a family.We appreciate you taking the time to leave us a review. Thank you for choosing Avon Valley.
from Kathy B (Friend of Resident) published on 12 September 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
very warm, friendly, clean, good energies, all the staff we saw were pleasant.
Reply from Samantha Baronian, Home Manager at Avonmere Care Home - Avery HealthcareThank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that you found our home warm, friendly, and welcoming, and that our staff made a positive impression. Providing a safe, clean, and supportive environment where everyone feels comfortable and respected is at the heart of what we do, so your feedback means a great deal to us. Thank you
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