Avery Healthcare Group in Dorset | 2 Care Homes

Review of
Westbourne Tower Care Home - Avery Collection
from Andrew B (Brother of Resident) published on 15 August 2025

Submitted via Postal Card • Report

Overall Experience

My sister has been a resident of Westbourne Tower for 2 1/2 years. She has been suffering from dementia this entire period. In the beginning, the attention and affection she received from the care home nurses were brilliant. Now that she is entering the last chapter, the care she has received has been

extraordinary. Much love and thanks to everyone at Westbourne Tower Care Home.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you for these kind words. Your sister has truly seen the whole range of care, activities, nursing and end-of-life care. It has been a privilege for us all to get to know her and her family. Thank you for always being so supportive of our staff and home.

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Review of
Westbourne Tower Care Home - Avery Collection
from R R (Granddaughter of Resident) published on 13 August 2025

Submitted via Postal Card • Report

Overall Experience

Very friendly and welcoming home staff cannot do enough for my grandma. Very clean and snack, tea and coffee available. Grandma has a good variety of food to eat. I love coming to visit grandma as its a lovely place to be. Highly recommended to anyone seeing a home for a family member.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you for your kind words. Your Grandma is a very welcome addition to our resident family. We are also very grateful for the kind, caring input of you as family members. All, our residents look forward to your visits and your Grandma is super proud to show you all off. Our team love the positivity and enthusiasm, it makes working here very pleasurable!

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Review of
Westbourne Tower Care Home - Avery Collection
from S M (Son of Resident) published on 30 July 2025

Submitted via Postal Card • Report

Overall Experience

The residents and staff are very helpful. It is comfortable, clean, food is good would recommend Tower care home.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thankyou, the whole team try very hard to ensure residents families and team colleagues have a good experience. It helps when we have lovely grateful residents like your parents and very supportive family members

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Review of
Westbourne Tower Care Home - Avery Collection
from Kathryn J (Daughter of Resident) published on 23 July 2025

Submitted via Website • Report

Overall Experience

My father needed respite care to recover from a fall and being my mother's carer it was great that she could join him and stay in the same room during my father's rehabilitation. The staff are very caring and thoughtful, they have managed to get my father mobile, feeding and washing himself so that

he can return home and maintain some independence. The cleanliness and attention to detail as well as the administration is excellent, a member of staff offered me so much support helping to get my father discharged from hospital and settling my mother in. The food and meal service is like a hotel, with lots of choice and options to suit the individual. The exercise classes have challenged my parents and the gardens are beautiful to sit in and enjoy. I highly recommend Tower care home.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thankyou so much for choosing us. Your parents were an absolute delight we all wanted them to stay, but are super pleased that they are able to go home and continue with their lives. Its a credit to all of you that they were recommended or home by neighbours and that they knew so many people in our home. Demographic Profiling at its best! I love it that the family are so close and they are super proud of you all. I hope we see you all again.

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Review of
Westbourne Tower Care Home - Avery Collection
from S C (Son-in-law of Resident) published on 18 July 2025

Submitted via Website • Report

Overall Experience

My father-in-law spent the final few months of his life in the care of the team at Westbourne Tower. We fell in love with the Home from the moment we walked through the door on a recce. The staff and residents alike were happy and engaged and knew instantly that it was the right place for him and us.

Ultimately my father-in-law was admitted following a medical emergency and the team managed a stressful (for us) situation without fuss. His room was lovely: light and airy and very large - plenty of room for his pictures, clothes, and various accessories to find space. From the moment he took up residence we knew he was safe, secure and well looked after. The nursing team and carers could not have done more for him or us. We were greeted like family on our visits and they became family to us and to my father-in-law. When he passed it was in the care of people who we trusted. We are thankful we took that first step through the door and my only regret is that star rating stops at 5 not 10.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Bless you, Thankyou so much. Our team are incredible and genuinely love the residents they care for, I am so inspired that you saw the heart of our home and trusted us with this lovely man. I am just sad that we didn't have more quality time with him.You and your wife have done everything you could to make his passing a peaceful one, I hope that you are both able to look back and remember the good time.

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Review of
Westbourne Tower Care Home - Avery Collection
from Angela H (Daughter of Resident) published on 14 July 2025

Submitted via Website • Report

Overall Experience

Hello. Today we visited my mum. My son (her grandson) my grandson (her great grandson) were visiting from Canada. She had such a lovely surprise when her great grandson ran in and gave her a huge cuddle. My sister and partner also joined us for the reunion. Although we hadn't decided what to do for

lunch we all decided to stay in as the weather wasn't t good.
At very short notice we asked if it was possible to have some sandwiches for lunch as we were all sat in the conservatory. The catering staff certainly go that extra mile. We were amazed. We had such wonderful sandwiches (including prawns as its mums favourite) we also had lemon drizzle cake and lovely strawberries. The icing on the cake was that we were offered a glass of wine. It made mum feel so special as that is always what she would have done. She loved to cater for her family.
Thankyou to the catering team. You are amazing. Thanks for making my mum so happy.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you. Our dining team always go that extra mile and love to delight our residents, often catering parties in our private dining room at short notice. We never lose sight of the fact that this is our residents home and needs to be treated as such. Family and friends helps to make our home a special place. All our food is prepared on site and the cakes for afternoon tea are exceptional we have some very talented bakers in our kitchen.

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Review of
Southbourne Beach Care Home - Avery Collection
from C B (Respite Resident) published on 19 June 2025

Submitted via Postal Card • Report

Overall Experience

I found Avery Southbourne to be a pleasant environment, with helpful staff. The food was excellent as was the general ambience. I would have no hesitation in recommending Avery to you.

Reply from Santa Bukovska, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Southbourne, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Southbourne Beach Care Home, we believe this creates a relaxed and friendly environment for our residents and their loved ones to call home.

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Review of
Westbourne Tower Care Home - Avery Collection
from L K (Daughter of Resident) published on 17 June 2025

Submitted via Website • Report

Overall Experience

Westbourne towers staff take a personal approach to their residents, and always seem caring and kind. The atmosphere is warm and friendly and activity is positively encouraged. Facilities such as hairdressing, chiropody and restaurant are all excellent. The room is spacious and well maintained. Extra

care and medical support when needed is handled very professionally. Every effort is made to help residents settle in and live a full and active life.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you for your kind words. The staff do work hard, they are a great bunch, and we are very privileged to employ such kind, caring people. It helps a lot that we have very lovely, supportive families, and grateful residents!

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Review of
Westbourne Tower Care Home - Avery Collection
from C A (Friend of Resident) published on 12 June 2025

Submitted via Postal Card • Report

Overall Experience

The resident is totally satisfied living at Westbourne Tower. The facility is spacious and spotlessly clean. The management style of administration is first class and the director is to be congratulated on her attention to detail. The food is of an exceptional standard with choice of red or white wine.

The service at meal times is excellent. The care provided is friendly yet professional with controlled sympathy administered at a respite level. I am continued to be impressed as the resident is totally happy.

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Review of
Southbourne Beach Care Home - Avery Collection
from H G (Daughter of Resident) published on 11 June 2025

Submitted via Website • Report

Overall Experience

Southbourne offers a safe and friendly place for all residents. There is always a warm welcome from staff when visiting. All residents are shown respect and compassion by all of the staff. It is a happy place for residents and relatives.

Reply from Santa Bukovska, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

Thank you for taking the time to share your positive feedback with us. We are so glad to hear of your positive experience with Southbourne Beach Care Home and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and loved ones, and we are pleased to hear you have felt this too.

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Review of
Westbourne Tower Care Home - Avery Collection
from Andrew C (Son of Resident) published on 6 June 2025

Submitted via Postal Card • Report

Overall Experience

My mom has moved from the midlands, relocating to Dorset and has settled quickly and is feeling at home and made to feel welcome. The staff are excellent, happy to help and very professional. My mum is so happy, safe and in good hands, you have all made a positive difference to my mum and given her

new lease of life. Thank you for the attention to detail, kindness, patience and loving care.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you so much for trusting us with your Mum, we are so thrilled she loves it so much, its great that you are ow being able to see so much of her.

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Review of
Westbourne Tower Care Home - Avery Collection
from Chuck R (Son of Resident) published on 6 June 2025

Submitted via Postal Card • Report

Overall Experience

Excellent service by all people working in Westbourne Tower. As a visitor we are made very welcome by all staff members. There are a lot of positive things to say about Westbourne Towers, we have recommended WT to friends. Big thanks from our family.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you so much for your constant positivity and energy. All of our residents look forwards to your visits, not just your Mum! Your Mum is an absolute delight and has settled in so quickly.

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Review of
Westbourne Tower Care Home - Avery Collection
from Linda R (Daughter of Resident) published on 6 June 2025

Submitted via Postal Card • Report

Overall Experience

Its an absolute pleasure to know that mum is in a home that is caring, clean and very positive with beautiful people around her who are friendly and go out of their way to make her stay a pleasure.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you so much, we love seeing the family so engaged with their loved ones and our other residents, you help to continue the one big family feel of our home.

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Review of
Westbourne Tower Care Home - Avery Collection
from Margaret G (Resident) published on 6 June 2025

Submitted via Postal Card • Report

Overall Experience

This place is beautiful, full of lovely welcoming staff and very helpful I feel at home already after 1 week. The food excellent. I will have to get something to do my writing on. I will have to get table of something.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

We are delighted you are so happy here and embracing lots of the lovely activities. So nice to see you now can see your son so regularly.

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Review of
Westbourne Tower Care Home - Avery Collection
from D H (Son of Resident) published on 7 May 2025

Submitted via Postal Card • Report

Overall Experience

Westbourne Tower Care Home is a first class care home. From the moment we made a tentative enquiry to actually bringing my mother into care a few days later, my mother and all our family have been treated with great care, respect, empathy and dignity. The home itself is modern and clean, the rooms are

a good size and well equipped. The care my mother received throughout her stay was excellent. All the staff were helpful and friendly and went out of their way to meet her needs. The food and choice of menu was superb and there are a vast range of daily activities and outings for residents to enjoy. In sum, Westbourne Tower care home is an outstanding care home and I would have no hesitation in recommending it to anyone whose loved ones are no longer able to live independently.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you so much for those lovely words. Our whole team are engaged in making things comfortable for residents and their families. The housekeeping team ensure the cleanliness of our home, the chefs in the kitchen, do bespoke meals if necessary, Activities try to match activities to the individual and of course the care team are so kind and caring. Thank you for trusting your lovely mum to our care.

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Review of
Southbourne Beach Care Home - Avery Collection
from M G (Friend of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

A close friend has recently moved to this care home and I am pleased with the choice they made. The home is very welcoming as soon you walk in, the staff are friendly and the atmosphere puts you at ease. You can see the other residents enjoying their daily lives and it is clear that Southbourne Beach

is a lovely place to be. The home has everything my friend needs a more from so many activities, to tasty food and a very clean environment.

Reply from Santa Bukovska, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Southbourne, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Southbourne Beach Care Home, we believe this creates a relaxed and friendly environment for our residents and their loved ones to call home.

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Review of
Southbourne Beach Care Home - Avery Collection
from M G (Friend of Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

I am really pleased with Southbourne Avery, all the staff were friendly and accommodating.

Reply from Santa Bukovska, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

Thank you so much for your wonderful feedback. Our staff work very hard to provide a special experience for our residents, we are very proud of what we do.

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Review of
Southbourne Beach Care Home - Avery Collection
from J B (Daughter of Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience

I left my mother for the third time for respite, I knew she would be safe and happy. All the staff are helpful and there is a wide range of activities and entertainment for all.
We will definitely use Southbourne Beach again.

Reply from Santa Bukovska, Client Liaison Manager at Southbourne Beach Care Home - Avery Collection

The team here at Southbourne Beach Care Home would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference. We hope to see mum again in the future.

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Review of
Westbourne Tower Care Home - Avery Collection
from Lynda B (Friend of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

At Westbourne Tower there are excellent facilities a welcoming atmosphere and the staff at all levels are friendly and helpful. The residents are made to feel totally at home and part of an inclusive family. There is a range of activities to suit the individual requirements of each resident to stimulate

as well as occupy them. Outside visitors of all ages are part of the regular pattern of entertainment to engage residents and provide interesting and interactive activity. The meals look varied and tasty and the residents look forward to the daily menu. The care home is set in beautifully tended gardens which residents can walk or sit in weather permitting.
Overall a wonderful well run care home where residents are very happy and feel cherished.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thankyou for your detailed comments. With the change in the weather we are looking forwards to our beach outings on the mini bus, to our beach hut. The longevity of our staff ensures that our residents feel part of a larger family.

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Review of
Westbourne Tower Care Home - Avery Collection
from M T (Son of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

Excellent care provided by all staff that always go the extra mile for our mother. Westbourne Towers is a very warm and friendly care home and offers great facilities for the residents, a clean and well lit home, as my mother says it feels like home.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you so much, we try our best! Its the residents and their families which make our home feel like home and of course our wonderful staff, who care so much. We are privileged in having longevity in our staff which helps residents feel safe and secure.

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Care Homes Owned by Avery Healthcare Group in Dorset

Avery Healthcare Group Locations in Dorset (2)

Avery Healthcare Group Reviews in Dorset (450)

Westbourne Tower Care Home - Avery Collection

Westbourne Tower Care Home - Avery Collection

Westbourne Tower Care Home - Avery Collection

Westbourne Tower Care Home - Avery Collection

Westbourne Tower Care Home - Avery Collection

Westbourne Tower Care Home - Avery Collection

Southbourne Beach Care Home - Avery Collection

Westbourne Tower Care Home - Avery Collection

Westbourne Tower Care Home - Avery Collection

Southbourne Beach Care Home - Avery Collection

Westbourne Tower Care Home - Avery Collection

Westbourne Tower Care Home - Avery Collection

Westbourne Tower Care Home - Avery Collection

Westbourne Tower Care Home - Avery Collection

Westbourne Tower Care Home - Avery Collection

Southbourne Beach Care Home - Avery Collection

Southbourne Beach Care Home - Avery Collection

Southbourne Beach Care Home - Avery Collection

Westbourne Tower Care Home - Avery Collection

Westbourne Tower Care Home - Avery Collection

Awards / Recognitions (12)

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