Care Homes Owned by Avery Healthcare Group in Dorset

acted on promptly and helpfully. There is a positive air to the whole place.

from a resident and made the very large group individual. I've always found the care staff professional and welcoming. This session demonstrated the quality of the therapeutic activities.

team for supporting her stay.
Mum had her hair cut, nails checked by the in house chiropodist and her daily paper.

all staff and carers have been so welcoming and lovely and helpful already, I know I am going to be very happy.

extraordinary. Much love and thanks to everyone at Westbourne Tower Care Home.

he can return home and maintain some independence. The cleanliness and attention to detail as well as the administration is excellent, a member of staff offered me so much support helping to get my father discharged from hospital and settling my mother in. The food and meal service is like a hotel, with lots of choice and options to suit the individual. The exercise classes have challenged my parents and the gardens are beautiful to sit in and enjoy. I highly recommend Tower care home.

Ultimately my father-in-law was admitted following a medical emergency and the team managed a stressful (for us) situation without fuss. His room was lovely: light and airy and very large - plenty of room for his pictures, clothes, and various accessories to find space. From the moment he took up residence we knew he was safe, secure and well looked after. The nursing team and carers could not have done more for him or us. We were greeted like family on our visits and they became family to us and to my father-in-law. When he passed it was in the care of people who we trusted. We are thankful we took that first step through the door and my only regret is that star rating stops at 5 not 10.

lunch we all decided to stay in as the weather wasn't t good.
At very short notice we asked if it was possible to have some sandwiches for lunch as we were all sat in the conservatory. The catering staff certainly go that extra mile. We were amazed. We had such wonderful sandwiches (including prawns as its mums favourite) we also had lemon drizzle cake and lovely strawberries. The icing on the cake was that we were offered a glass of wine. It made mum feel so special as that is always what she would have done. She loved to cater for her family.
Thankyou to the catering team. You are amazing. Thanks for making my mum so happy.

care and medical support when needed is handled very professionally. Every effort is made to help residents settle in and live a full and active life.

The service at meal times is excellent. The care provided is friendly yet professional with controlled sympathy administered at a respite level. I am continued to be impressed as the resident is totally happy.

new lease of life. Thank you for the attention to detail, kindness, patience and loving care.