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Care Home Owned by Avery Healthcare Group in North Yorkshire

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Avery Healthcare Group in North Yorkshire

Only the locations & reviews in North Yorkshire for Avery Healthcare Group are showing below.

View the details of all 109 locations (with 9942 reviews) owned by Avery Healthcare Group

Avery Healthcare Group Locations in North Yorkshire (1)

 - Browse 1 Care Home owned by Avery Healthcare Group in North Yorkshire
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Amarna House Care Home - Avery Healthcare
Rosetta Way, Off Ouseacres, Boroughbridge Road, York YO26 5RN 
8.9 53 reviews
Amarna House Care Home - Avery Healthcare, York, North Yorkshire
"Couldn't put into words how fantastic all the staff has been to my Grandma and all of our family. My Grandma has only moved in in the last…"   Read all 53 reviews
  • from £1,770 / week
  • 80 Rooms
Location Type Care Home

Amarna House has been offering residential, dementia and respite care to the residents of the York area for the past ten years. Couples and companions are warmly welcomed in the home where their ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Avery Healthcare Group Reviews in North Yorkshire (53)

9.6

Avery Healthcare Group has a Group Review Score of 9.6 (9.563) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Avery Healthcare Group must have a Review Score.

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Review of

Amarna House Care Home - Avery Healthcare

from Alice A (Granddaughter of Resident) published on 10 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Couldn't put into words how fantastic all the staff has been to my Grandma and all of our family. My Grandma has only moved in in the last 6 months and continues to be a safe haven for her, she absolutely loves it, down to the lovely staff that takes care of her, the lovely facilities and activities
they plan and the food! Thank you to the whole team for all the wonderful work you do and how engaged you are in my grandmas care!
Reply from Linda Donnellan-Beevers, Manager at Amarna House Care Home - Avery HealthcareThank you Alice for you lovely Feedback we pride ourselves here at Amarna to provide a home from home and to ensure our residents become Family, your Grandma has fully embraced community life and has made new friends along the way she has also embraced new hobbies through our Avery Moments
Kind Regards
Linda Home Manager
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Review of

Amarna House Care Home - Avery Healthcare

from Lauren G (Granddaughter of Resident) published on 10 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
can't fault the care for my grandma. The staff are absolutely wonderful with her, caring and kind. She seems very happy there. There are plenty of games and activities for her to do, a the sunday beef dinners look amazing. The home is always clean and tidy and her care plan and reviews are very thorough,
well thought out and relevant to her needs
Reply from Linda Donnellan-Beevers, Manager at Amarna House Care Home - Avery HealthcareThank you Lauren for your lovely feedback ,Your Grandma has settled in so well and has embraced community One Family living ,we here at Amarna aim to create new memories as well as old and all our residents have a say in how we do things here which is empowering for all the residents and the outcome is they call it home
kind regards
Linda Home Manager
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Review of

Amarna House Care Home - Avery Healthcare

from B H (Niece of Resident) published on 2 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle has been staying at Amarna House for several weeks now. I can not thank the staff and management enough for all their support with my uncle and myself. Truly caring staff, nothing is ever too much. My uncle is cared for with the up most of dignity and respect.
He is eating all the daily homemade
meals and baking, something he was avoiding at home.
My uncle is so happy, settled and enjoys attending daily activities and trips out.
I visit and leave knowing my uncle is cared for, safe and thriving.
Thank you to all the hard working staff.
Reply from Linda Donnellan-Beevers, Manager at Amarna House Care Home - Avery HealthcareThank you for your kind words, we are so pleased we were able to help. We always try to go above and beyond to enhance the well-being of all our residents at Amarna House.
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Review of

Amarna House Care Home - Avery Healthcare

from Christine J (Daughter of Resident) published on 25 February 2026 Submitted via Website • Report
Overall Experience 2.0 out of 5
I would not recommend this care home my father was in mossdale before this one and all the staff are very good with the relatives keeping updates on my father on a regular basis. This care home says they will update you when the resident moves in then they put something in place so that they don't have
to tell you much information at all even if they get put in hospital it means the care home doesn't have to tell you at all and also this means while in hospital there treatment won't get told to you neither
Reply from Linda Donnellan-Beevers, Home Manager at Amarna House Care Home - Avery HealthcareThank you for taking the time to share your feedback. I'm sorry to hear that you've felt disappointed with the communication around your father's care. We always aim to provide a supportive environment for every resident and their family.
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Review of

Amarna House Care Home - Avery Healthcare

from June C (Daughter of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During a time of extreme stress, with an unsettled agitated mum, Amarna House (whole team) have gone above and beyond. From inviting me in when they had no availability to have a look around, (no appointment), To moving really quickly with an amazing 'can do' attitude and welcoming my mum into their
home. Reception exceptional, home manager a real shining star on thinking on her feet and making things happen to the office staff and great staff in the unit.
Reply from Linda Donnellan-Beevers, Manager at Amarna House Care Home - Avery HealthcareThank you for your kind words June, we are so pleased we were able to help. We always try to go above and beyond to enhance the well-being of all our residents at Amarna House.
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Review of

Amarna House Care Home - Avery Healthcare

from K H (Wife of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Afternoon tea on St Valentines Day. The room and tables were prettily decorated following a St Valentine theme. As usually, the staff were kind, patient, attentive & obliging. They fostered a comfortable, relaxed & happy atmosphere in which lovely finger food & endless tea was enjoyed, always going
the extra mile to ensure residents & their visitors were entertained. A very pleasant event!
Reply from Linda Donnellan-Beevers, Manager at Amarna House Care Home - Avery HealthcareThank you for your kind words, we are so pleased you enjoyed the afternoon. We always try to go above and beyond to enhance the well-being of all our residents at Amarna House.
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Review of

Amarna House Care Home - Avery Healthcare

from Delia O (Partner of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy with the standard fo care that my partner is receiving. Very friendly staff. Food very good & cleanliness etc. I feel he is being left in safe hands.
Reply from Linda Donnellan-Beevers, Manager at Amarna House Care Home - Avery HealthcareThank you for your kind words, We always try to go above and beyond to enhance the well-being of all our residents at Amarna House.
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Review of

Amarna House Care Home - Avery Healthcare

from V A (Wife of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Valetine afternoon tea party was excellent - food was quality - staff looked after all us extremely well.
Reply from Linda Donnellan-Beevers, Manager at Amarna House Care Home - Avery HealthcareThank you for your kind words, we look forward to the next event.
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Review of

Amarna House Care Home - Avery Healthcare

from S W (Ex Family Member) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter fought to get her Dad into the best care home possible after mistakes were made prior to being in care, he was misunderstood and his health was deteriorating whilst the lengthy process of evaluating his needs took place. My daughter pushed forward and my ex-husband was accepted into Amarna
House with his health issues, weight loss and little trust in people. It was the best decision made. He has been there for around 15 months now, he has gained weight and gained trust in the staff. The staff are all fantastic and the manager is amazing, great leadership pays off. The manager and her team, keep a lovely clean home, greet all the residents with a hello and their names and are gentle and encouraging with them. The gardens are safe and secure for the residents to enjoy. Entertainment is put on for the residents on a regular basis. My daughter would not want her Dad anywhere else and I'll second that. Well done team Amarna.
Reply from Linda Donnellan-Beevers, Manager at Amarna House Care Home - Avery HealthcareThank you for your kind words, we are so pleased we were able to help. We always try to go above and beyond to enhance the well-being of all our residents at Amarna House.
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Review of

Amarna House Care Home - Avery Healthcare

from Judith B (Wife of Resident) published on 27 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Attended excellent garden part on (pirate themed) staff all dressed in excellent pirate costumes. The food and entertainment was exceptional. Staff couldn't have been more attentive. Residents, including my husband, who couldn't or didn't want to venture outside were well cared for. Everyone had a wonderful
time, and the weather was even good. Thank you to all who made this wonderful for all who attended. Special thanks to the kitchen staff for the excellent food.
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Review of

Amarna House Care Home - Avery Healthcare

from A K (Wife of Resident) published on 11 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has Alzheimer's. He has been a resident at Amarna House for 6 months. I am lost in admiration for the staff. I believe they have given him a sense of security, which he badly needed. Their consistent, gentle care has made him feel safer in his bewildering world. He has gained weight, again
needed, and is physically well. I feel that care and support from all the staff, not just care staff, at Amarna House has given us the peace just to enjoy our time together.
Reply from Linda Donnellan-Beevers, Manager at Amarna House Care Home - Avery HealthcareThank you for your kind words, we are so pleased we were able to help. We always try to go above and beyond to enhance the well-being of all our residents at Amarna House.
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Review of

Amarna House Care Home - Avery Healthcare

from S C (Mother of Resident) published on 5 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would like to thank all the staff for looking after Mum in her last weeks. Going home after visits was a huge weight off knowing Mum was really cared for when you are not there, and you feel as though you want to do more but you can't. Forever grateful to all the staff for making Mum's last days as
comfortable and as peaceful to her passing. Thank you all the staff.
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Review of

Amarna House Care Home - Avery Healthcare

from Kellie W (Daughter of Resident) published on 15 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot thank the staff at Amarna House enough. They have compassion, care and spirit in all of them. We feel very safe leaving our mother in the care of these people as we go back abroad. The manager is exceptional and leads a fantastic team. I am a nurse myself and cannot fault anything. Keep up the
good work team.
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Review of

Amarna House Care Home - Avery Healthcare

from Richard L (Son of Resident) published on 19 February 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
Reflecting on our family's time at Amarna House, we deeply appreciate the tireless dedication of the carers who provided unwavering support to our loved one. Despite their commendable efforts, concerns arise regarding management transparency and integrity. While the care home manager demonstrates efficiency
in operations, her lack of genuine people skills is evident, and PR exercises often fall short of fostering true transparency. Annual fee increases without proportional benefits for staff exacerbate these concerns. Broken promises and a lack of honesty mar our overall experience. While we acknowledge the care provided, we hesitate to recommend Amarna House until there's a genuine commitment to transparency. We hope for improvements that prioritize honesty and uphold promises, ensuring future residents receive the care and respect they deserve. Note: on 1/9/23 the Care Home Manager stated during a meeting of five that no previous employee would ever be welcome back. No exceptions!
Reply from Rachel Aran, Marketing Administrator at Amarna House Care Home - Avery HealthcareThank you for your review. I am sorry that you have felt the need to give the home only 2 stars when your review is so positive about the overall home and the caring staff. I understand that all issues raised during your mum’s stay at Amarna House were addressed at the time.
Please feel free to contact us should you wish to discuss your concerns further.
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Review of

Amarna House Care Home - Avery Healthcare

from Mandy M (Daughter of Resident) published on 23 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have just moved my mum from another care home to Amarna House Care Home and it is the best decision I have ever made.
The care home manager and her team of dedicated staff have done everything they can to ensure my mum was made to feel welcome and put at ease.
I have been kept well informed about
how Mum's needs are being met and myself and family members are made to feel very welcome when we visit.
My mum is unable to take care of her own personal needs due to dementia and it was heartbreaking to see her declining in appearance. Even though Mum does not know who I am, I still wanted her to look like my mum as this is the only comfort I can get and Amarna has given me that back. Mum always took pride in her appearance and had high hygiene standards and Amarna staff are going above and beyond to ensure Mum looks well presented and clean and this makes me extremely happy as I know this is what Mum would want if she could speak.
Thanks to all the team at Amarna for your hard work.
Reply from Linda Donnellan-Beevers, Manager at Amarna House Care Home - Avery HealthcareThank you for your kind words, Mandy, we are so pleased we were able to help. We always try to go above and beyond to enhance the well-being of all our residents at Amarna House. We look forward to seeing you soon!
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Review of

Amarna House Care Home - Avery Healthcare

from D H (Nephew of Resident) published on 21 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt recently moved into Amarna House for a respite stay. Amarna House changed my perception on care homes and I am delighted with every aspect. There is a warm welcome throughout the home, great activities, good hearty meals and the cleanliness is remarkable. Amarna House is a very homely place
with a great manager and fantastic staff in all areas.
Reply from Linda Donnellan-Beevers, Manager at Amarna House Care Home - Avery HealthcareI am pleased to hear your perception has now been changed for the better and it is lovely to hear your kind thoughts of your aunt's stay. We wish you all the best for the future and hope to see you again soon.
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Review of

Amarna House Care Home - Avery Healthcare

from Pauline G (Friend of Resident) published on 21 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit Amarna House Care Home twice a week to visit my neighbour, who I looked after. It is always nice to see the smiling faces of the staff and also how clean it is. They do a lot for the residents, playing music and games, and also put on themed days, which are very good indeed. Everyone comes together,
all enjoying themselves. I was at the Halloween party on Tuesday, which was absolutely brilliant, and the food that was put on was exceptional. I danced with some of the residents who all thoroughly enjoyed it, looking forward to the Xmas one. All staff and visitors dress up and look the part. Keep it up.
Reply from Linda Donnellan-Beevers, Manager at Amarna House Care Home - Avery HealthcareThank you very much, Pauline, for your lovely words and continued support at Amarna House. We look forward to seeing you at the Christmas Party!
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Review of

Amarna House Care Home - Avery Healthcare

from John B (Son of Resident) published on 7 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My stepmother died at Amarna House Care Home - Avery Healthcare in October 2023. She had been a resident for over three years. I was impressed by the care given to her over that time. She developed warm relationships with staff and was clearly delighted to see them when they came into her room. They
knew her well and anticipated her needs, even though she had difficulties in expressing them. She was contented and staff were always friendly and helpful.
She enjoyed her room with its view. Though not mobile, she delighted in the birds and in the garden. Staff would take her to the garden.
A good feature of Amarna House is the continuity of staffing. We would see the same staff and my stepmother could form good relationships, essential for dementia patients. Unlike other care homes I visit, Amarna House has a calm and contented atmosphere.
A final, thoughtful touch. When she died unexpectedly in her sleep, the staff laid her out beautifully in her own clothes with a religious symbol that they knew mattered to her.
Reply from Linda Donnellan-Beevers, Manager at Amarna House Care Home - Avery HealthcareDear John,

Thank you so much for your kind words about your Stepmother's care. We pride ourselves at Amarna House for giving every resident dignity and respect right through until the end and your stepmother will be greatly missed by us all.

Kindest Regards,
Linda Donnellan-Beevers
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Review of

Amarna House Care Home - Avery Healthcare

from Debbie G (Daughter of Resident) published on 18 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was admitted to Amarna House care home about one week ago. The staff are lovely and very professional. The manager is amazing. Thanks to her, I feel like my dad couldn't be in safer hands. She is very fair and professional. He has gained trust in her due to her professional nature. The home is
very, very clean and friendly.
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Review of

Amarna House Care Home - Avery Healthcare

from J C (Friend of Resident) published on 20 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like to visit my friend regularly and have always found the staff so very friendly, caring and helpful. Very impressed with the standards and care given.
Reply from Rachel Aran, Marketing Administrator at Amarna House Care Home - Avery HealthcareThank you for taking the time to review Amarna House Care Home in York. We are delighted to hear that you enjoy your visits to our home and how satisfied you are with the care provided by our staff team. We look forward to seeing you again on your next visit. Best wishes.
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Awards / Recognitions (13)

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