Avery Healthcare Group in Kent | 5 Care Homes

Review of
Rivermere Care Home - Avery Healthcare
from A N (Friend of Resident) published on 17 December 2025 Submitted via Website • Report

Overall Experience

Pleasure to come into. Food looks good. I have eaten lunch at Rivermere, a roast dinner and it was Delicious, presented well on plate. Staff I find are caring to residents and the visitors. The lead concierge is pleasant and welcoming.

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Review of
Rivermere Care Home - Avery Healthcare
from Cathy E (Daughter of Resident) published on 17 December 2025 Submitted via Website • Report

Overall Experience

Mum has been here for nearly a year and we have been very happy with her care. Her room is lovely and well looked after by the housekeeping team. Activities team are excellent and there is broad range of things on offer. Great care team, lovely food and gardens. Excellent cake.

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Review of
Elvy Court Care Home
from E V (Granddaughter of Resident) published on 8 December 2025 Submitted via Website • Report

Overall Experience

My Nan has been in Elvy court since January and she has settled really well, previously she would not eat and used to be uncomfortable but since she has been there she has come out of her shell, she eats lots, always well groomed and even gets her nails done which she is proud of! I cannot fault the

staff they are all so friendly and make it feel like a home from home. Her room is always spotless and lots on the menu to cater for her

Reply from Rachel Allan, Client Liaison Manager at Elvy Court Care HomeThank you so much for taking the time to share this wonderful feedback. We're delighted to hear how well your Nan has settled at Elvy Court. Knowing that she is eating well, feeling comfortable, and enjoying having her nails done truly means a lot to our team. Our staff take great pride in creating a homely, caring environment, and it's lovely to hear that this has made such a positive difference for your family. We're also pleased that her room, meals, and overall wellbeing have met your expectations.

Your kind words will be shared with the team they will be thrilled to know their efforts are appreciated. Thank you again for your trust and support.

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Review of
Elvy Court Care Home
from S W (Daughter of Resident) published on 4 December 2025 Submitted via Website • Report

Overall Experience

Mum's been at Elvy for about 5 weeks and has settled much better than we ever thought she would. We've been able to add our own touches to her room so she is surrounded by things that are familiar to her. She's being encouraged to join in the activities and is enjoying doing this. She's made friends

with other residents which is lovely to see. The staff are all lovely with her, and we are able to visit whenever we like. It was a huge step for the family moving mum to Elvy, but we can see that she is happy, which makes us happy. She's also safe here which is very very important to us.

Reply from Rachel Allan, Client Liaison Manager at Elvy Court Care HomeThank you so much for sharing this. It's wonderful to hear how well your mum has settled at Elvy Court, especially with it being such a big transition. Knowing she's surrounded by familiar things, taking part in activities, and forming new friendships is truly heart warming.

We're really glad that you feel welcomed and supported, and that you can visit whenever you like feeling connected is so important. Most of all, it's lovely to know she feels happy and safe, which is exactly what we aim for.

Please don't hesitate to reach out if there's ever anything more we can do for your mum or your family.

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Review of
Elvy Court Care Home
from Susan M (Daughter of Resident) published on 28 November 2025 Submitted via Website • Report

Overall Experience

My mum was only in Elvy court home for 6 weeks before she passed but in that little amount of time she was happy there, she said that her room was cozy, the staff was so lovely and helpful.what I liked about the home is how they catered for family with the coffee and tea machine and cakes.There was

so many activities for the residents practically every day, The home was clean and didnt smell at all, I would recommend this home to anyone, we as a family was happy with my mums care

Reply from Rachel Allan, Client Liaison Manager at Elvy Court Care HomeThank you so much for taking the time to share these kind words about your mum's experience at Elvy Court. Although her time with us was short, we are truly grateful to know that she felt comfortable, happy, and well cared for during her stay.

We're pleased to hear that she found her room cosy and that our team made a positive impression your feedback means a great deal to them. We also appreciate your comments about our facilities and activities, as we work hard to create a welcoming environment for both residents and their families.

It was a privilege to support your mum, and we are glad that you and your family felt reassured by the care she received. Thank you again for your recommendation and for placing your trust in us during such an important time.

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Review of
Rivermere Care Home - Avery Healthcare
from A P (Resident) published on 21 November 2025 Submitted via Postal Card • Report

Overall Experience

Fourteen years ago my brother came to live here, the "Sunrise" Two years ago I joined him, choosing an excellent apartment overlooking a delightful garden. Services had not regained pre Covid standards but were adequate. During my residency standards have further declined, poor dining room experiences,

activities of no appeal to me and too many minor inefficiencies for contented living. Management seem more concerned with appearances to visitors and inspection than customer satisfaction. Residents meetings do not serve the deaf and shy. No one from management or customer services talks regularly say six monthly to each resident, in the comfort of their own rooms, to gain impression of their living experiences and why if dissatisfied, they don't leave. My reason is my apartment, and the friendly staff, but the quality of service is most disappointing.

Reply from Joe Maxwell, Registered General Manager at Rivermere Care Home - Avery HealthcareThank you for your honest feedback. We appreciate your thoughts and apologise that your experience has fallen short since COVID. Our team aims to stay connected through monthly meetings and one-on-one conversations with HODs to understand your feelings about areas like dining. Over the past 3 months, we completed a long awaited kitchen refurbishment, showcased during meetings & with signage. Our wellness team encourages resident participation and feedback to tailor activities. As announced in November, we're launching "Avery Moment" to gather insights for more personalised activities. We've also worked to meet standards set by our governing body, aiming to improve from 'good' to 'outstanding. ' Resident satisfaction is important, and we appreciate positive feedback from residents and families. We offer a 'Resident of the Day' programme where department heads meet residents monthly, & we plan to expand this to include management & myself offering meetings for ideas or concerns.

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Review of
Springwood Corner Care Home
from Chris B (Son of Resident) published on 17 November 2025 Submitted via Website • Report

Overall Experience

This Care Home runs to a very high standard and my mum couldn't be more comfortable and happier. The staff are very professional and friendly. There is a great choice of food and it's of great quality the way it's presented and prepared.

Reply from Carey Laughland, Deputy Manager at Springwood Corner Care HomeThank you. So glad that Mum is comfortable and settled.

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Review of
Springwood Corner Care Home
from Angela S (Daughter of Resident) published on 14 November 2025 Submitted via Website • Report

Overall Experience

Big thank you to all of the team at Springwood Corner for looking after our loved ones on a two week respite. The rooms were made up as a first class hotel ,with the laundry and wardrobes having that Savoy style touch. organised events were especially good and we were kept up today with photos During

their stay and taking part with activities. The catering team helped with our father's 91st birthday party. It went so well making us precious memories together. overall experience at Springwood corner was emotional for all of us but with the help of the team it ran smoothly and our parents thoroughly enjoyed it. The nursing team help settle them into their two week respite and we are hoping that they will revisit it again for another respite soon.

Reply from Ami Barrington-Hunt, Client Liaison Manager at Springwood Corner Care HomeThank you so much for your kind words. We're thrilled your loved ones enjoyed their respite at Springwood Corner. From the experience and the birthday celebration, it was a pleasure to help create special memories. The team will be delighted to know their efforts made such an impression. We're glad their stay brought comfort, and we look forward to welcoming you all back again.

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Review of
Elvy Court Care Home
from John F (Son of Resident) published on 5 November 2025 Submitted via Website • Report

Overall Experience

Dad has been in Elvy Court for a number of years now and so is very settled. His room is bright and comfortable, and he seems to be well cared for by all the staff. He even comments that "they look after me very well!" All of the staff that we have dealt with including the nurses, carers and administration

team are friendly and helpful, so it isn't only Dad that they look after, it's family members too.

Reply from CLARE Montague, Administrator at Elvy Court Care HomeThank you so much for your review. We really appreciate to hear how pleased your father & the family are about the care received at Elvy Court, the comfortable environment & the supportive staff team. We will continue to work together as a family to make the stay here at Elvy Court a good one.

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Review of
Miramar Care Home - Avery Healthcare
from James F (Son of Resident) published on 3 November 2025 Submitted via Website • Report

Overall Experience

My father spent his last 4 months as a resident in the Miramar. The whole team were outstanding in helping him to adjust to his new accomodation, in dealing with his increasing fraility with kindness and compassion and in taking care of him with genuine concern and care through to the end.

Reply from Louise Vickers, Manager at Miramar Care Home - Avery HealthcareThank you for you kind review, i will pass your comments on to the team, it was our absolute pleasure to care for your Father

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Review of
Rivermere Care Home - Avery Healthcare
from Heather N (Daughter of Resident) published on 30 October 2025 Submitted via Website • Report

Overall Experience

The staff are incredibly nice. Everyone is so friendly and helpful. From the moment I walked in until I left, I felt so at home and so wonderfully welcomed. I was able to take part in some activities which was a lot of fun.
I had the privilege of eating lunch one of the days while visiting mum.

The food was absolutely delicious.
Thank you for making my visit with mum so amazing. I always look forward to visiting her in such a lovely welcoming care facility.

Reply from Joe Maxwell, Home Manager at Rivermere Care Home - Avery HealthcareDear Heather,
Thank you so much for taking the time to share your wonderful review! We're thrilled to hear that you appreciated our team's friendly and helpful attitude. They truly love going above and beyond to ensure our residents and their loved ones feel cared for, and your kind words will definitely inspire them. We're also delighted that you enjoyed the food at Rivermere. We'll be sure to pass along your compliments to our chef-it's always great to know we're hitting the mark! Thanks again for your heartfelt feedback. It means the world to us!
Warm regards,
Rivermere management Team

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Review of
Elvy Court Care Home
from Denise P (Daughter of Resident) published on 29 October 2025 Submitted via Website • Report

Overall Experience

My mother has been in Elvy Court for 6 years now and if it wasn't for the care and dedication she receives from the staff she definitely would still not be here now. The staff are both caring and professional and the degrees of care she receives is first class. I can visit her at any time and everyone

from the reception team, carers and management including kitchen staff are exceptional. I can ask them about mums condition and they can always tell me without having to look up on their computer, this shows their dedication to their residents. My husband was in their care with vascular dementia for some 2.5 years and he was treated with dignity and respect and he was a very difficult resident at times. Elvy Court has many functions for the residents and I have attended some and they are very interactive and interesting and the residents thoroughly enjoy them. Anyone looking for a care home that provides excellent care for their relatives, then Elvy Court is for you.

Reply from Rachel Allan, Client Liaison Manager at Elvy Court Care HomeThank you so much for your lovely review and kind words. We're delighted to hear how happy you are with the care and support your mother continues to receive. Our team takes great pride in getting to know each resident personally, and it's wonderful to know this is reflected in your experience. We truly value the trust you've placed in us and it's a privilege to be part of your mother's ongoing care.

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Review of
Rivermere Care Home - Avery Healthcare
from Stephen C (Son-in-law of Resident) published on 28 October 2025 Submitted via Postal Card • Report

Overall Experience

Rivermere provides a safe and comfortable environment for it's residents.
The staff are caring, the rooms clean and spacious, the public spaces open and invite.

Reply from Joe Maxwell, GM at Rivermere Care Home - Avery HealthcareThank you for your lovely review. It's wonderful to know that the caring nature of our team, the spacious rooms, and the inviting shared spaces made a positive impression. Your kind words mean a great deal to us and will be shared with the whole team.

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Review of
Elvy Court Care Home
from Debbie M (Daughter of Resident) published on 24 October 2025 Submitted via Postal Card • Report

Overall Experience

My father has been a resident of Elvy Court since August. He has dementia and Alzheimer's and after a hospital stay, we realised how frail he had become.
It was an emotional step to put him in a care home but moving him to Elvy Court has been great. The place is like a hotel, staff and facilities

are fantastic and the food is so good. My dad has become so much stronger. Highly recommended.

Reply from Rachel Allan, Client Liaison Manager at Elvy Court Care HomeThank you so much for your kind and thoughtful words. We're truly grateful that you took the time to share your experience. It's wonderful to hear that your father has settled in well and is feeling stronger, that's exactly what we strive for.

Our team takes great pride in providing a supportive, comfortable, and homely environment for all our residents, and it means a lot to know this has made such a positive difference for your family.

Thank you again for your recommendation and for placing your trust in us.

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Review of
Rivermere Care Home - Avery Healthcare
from G C (Daughter of Resident) published on 22 October 2025 Submitted via Postal Card • Report

Overall Experience

We recently attended an Oktoberfest event at the care home with my father. The staff had clearly thought about what to offer on the day and were present. There was plenty of German food available which we enjoyed. I must add that we appreciate the care of my father by all the staff, is wonderful.

Reply from Joe Maxwell, Home Manger at Rivermere Care Home - Avery HealthcareThank you so much for taking the time to share your lovely feedback. We're delighted to hear that you and your father enjoyed our Oktoberfest event - our team had a wonderful time bringing a bit of German celebration to the home! It's fantastic to know the food and atmosphere were appreciated. Your kind words about the care our staff provide mean a great deal to us, we look forward to welcoming you back to future events.

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Review of
Elvy Court Care Home
from Darren H (Son of Resident) published on 21 October 2025 Submitted via Postal Card • Report

Overall Experience

My dad was moved from hospital to Elvy Court, thank you to the whole team who made the move very smooth. The home was amazing. All the staff were very helpful.

Reply from Rachel Allan, Client Liaison Manager at Elvy Court Care HomeThank you so much for taking the time to leave such a kind review. We're so pleased to hear that your dad's move from hospital to Elvy Court went smoothly our team works hard to make transitions like this as stress-free as possible, both for residents and their families.
It's wonderful to hear that you found the home amazing and our staff helpful. We're incredibly proud of the care and support our team provides every day, and your feedback means a great deal to all of us.

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Review of
Elvy Court Care Home
from Karen F (Daughter of Resident) published on 20 October 2025 Submitted via Website • Report

Overall Experience

Our mum has recently become a resident at Elvy Court.
We were worried about how the effect of the transition of moving homes would affect mum, the staff have showed compassion and kindness towards mum, and us too.
They have taken all of our concerns on board, and reassured us on every occasion.

The care mum is receiving is exceptional, and we are always greeted with happy faces.
Elvy Court has a very nice feel about it.
The rooms are light and spacious, very clean and welcoming.
There are several rooms to use within Elvy Court depending on what your visit entails.
There is entertainment on a regular basis if you want to participate.
The in house hair salon is lovely, the maintenance team are great and will help to make your loved ones room really feel like home.
Well done Elvy Court for making these difficult times as nice as you possibly can.

Reply from Rachel Allan, Client Liaison Manager at Elvy Court Care HomeThank you so much for taking the time to leave such a heartfelt and thoughtful review.
We understand how emotional and challenging the transition into care can be for both our residents and their families so it truly means a great deal to hear that you've felt supported, reassured, and welcomed by our team. Your kind words about our staff, environment, and facilities are incredibly appreciated and will be shared with everyone at Elvy Court.
We're especially pleased to know that your mum is settling in well and receiving the care and attention she deserves. It's our priority to ensure that every resident feels safe, valued, and at home, and it's wonderful to hear this reflected in your experience.
Thank you again for your trust and support during this important time. We're always here if you ever have any questions or need anything further.

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Review of
Elvy Court Care Home
from H W (Daughter of Resident) published on 20 October 2025 Submitted via Website • Report

Overall Experience

Mum is well cared for. Sometimes she has food over her clothes but puts this there herself!
Carers help Mum in a kind way and try to engage with her.
She has been in Elvy Court for over 5 years and is settled.

Reply from Rachel Allan, Client Liaison Manager at Elvy Court Care HomeThank you so much for your kind words and for taking the time to leave a review.
We're really pleased to hear that you feel reassured about the care your mum is receiving. It's lovely to know she feels settled after more than five years with us, that sense of familiarity and comfort is so important.
Our team always strives to support residents in a respectful and compassionate way, and it's great to hear that this has come through in your experience. We're also aware that sometimes residents may get food on their clothes during mealtimes, and we continue to support them sensitively while promoting their independence.
Thank you again for your ongoing trust and support, it means a lot to all of us here at Elvy Court

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Review of
Elvy Court Care Home
from Alan M (Son of Resident) published on 17 October 2025 Submitted via Website • Report

Overall Experience

I was very happy with my fathers care whilst at Elvy court, especially with the fantastic staff who cared for him, they were extremely helpful and very patient and always treated him like a guest rather than a resident. The food was also well presented and according to him very flavoursome, his room

was always spotlessly clean as were the communal areas, I particularly like the family room that had a wonderful coffee machine and some cakes and biscuits available. I would highly recommend Elvy court to anyone looking for a home where their loved ones can be happy, safe and well cared for.

Reply from Rachel Allan, Client Liaison Manager at Elvy Court Care HomeThank you so much for your lovely review and recommendation. We're absolutely delighted to hear that you were pleased with the care your father received at Elvy Court.
Our team works hard to create a warm and welcoming environment, so it's wonderful to know that their kindness, patience, and dedication made a positive impact. We're also glad your father enjoyed the food and that you found the home, including the family room, clean and comfortable.
Your kind words mean a great deal to all of us here at Elvy Court, and we're so grateful you took the time to share your experience.

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Review of
Rivermere Care Home - Avery Healthcare
from Patricia H (Respite Resident) published on 15 October 2025 Submitted via Postal Card • Report

Overall Experience

I was not looked forward to leaving my home but I was delighted to find how happy I was to have been staying at Rivermere! Everyone was so kind and caring and also helpful when I got lost! (leaving the lift on the wrong floor!)I had everything I might need in my room and all the food was really good

so meals were enjoyable. I didn't take part in many of the activities because it was lovely to have time to read my books!

Reply from Joe Maxwell, General Manager at Rivermere Care Home - Avery HealthcareThank you so much for taking the time to share your lovely review. We're delighted to hear that you felt happy and well cared for during your stay at Rivermere. It's wonderful to know that our team's kindness and support helped you feel at home - even when the lift took you on a little adventure! We're also glad that you enjoyed your meals and found comfort in your room, enjoying a good book. We hope to welcome you back again in the future.

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Care Homes Owned by Avery Healthcare Group in Kent

Avery Healthcare Group Locations in Kent (5)

Avery Healthcare Group Reviews in Kent (412)

Rivermere Care Home - Avery Healthcare

Rivermere Care Home - Avery Healthcare

Elvy Court Care Home

Elvy Court Care Home

Elvy Court Care Home

Rivermere Care Home - Avery Healthcare

Springwood Corner Care Home

Springwood Corner Care Home

Elvy Court Care Home

Miramar Care Home - Avery Healthcare

Rivermere Care Home - Avery Healthcare

Elvy Court Care Home

Rivermere Care Home - Avery Healthcare

Elvy Court Care Home

Rivermere Care Home - Avery Healthcare

Elvy Court Care Home

Elvy Court Care Home

Elvy Court Care Home

Elvy Court Care Home

Rivermere Care Home - Avery Healthcare

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