Care Homes Owned by Avery Healthcare Group in Kent

Staff wonderful. Food varied but overall good, Everyone tried hard. A well run care home.

The party was blessed with good weather and so held in the garden. We particularly enjoyed listening to the live musicians and the food on offer at the event was excellent.

i would like to say that Elvy Court has given my dad 5 star care and compassion. All the nurses are very kind natured. The food is of a good choice and exceptional. Drinks, ice lollies are always available. Room is well equipped and of a good size. The reception team are always welcoming. I have to give a special mention to the Unit Manager and Client Liaison Manager. The way they engage with my Dad and always check in on him is exceptional.

I cannot rate Edenbridge Manor highly enough. My 93 year old mother has been there for 3 weeks respite care so far & possibly a 4th week. Every single member of the team is exemplary - I wish I could name them all. They are all the best & the facilities superb as is the care. No, it is not inexpensive but it is worth every penny!

Thank you all so much.

My mother has been here for 3 years and overall I am happy. My mother is happy and that's the main thing. Unfortunately she did break her hip but seems to be recovering well. All the care staff are very kind.

Mum has been at Elvy Court 3 years and has always had excellent care - all staff are efficient and friendly.

This 'Dementia' Nursing home is not suitable for people with Dementia who are mobile. The majority of current residents are in their beds and staff attend to these neglecting the others. My father was left literally walking up and the corridor under stimulated and not very clean. Glad we moved him to another care home with similar mobile people. I advise you to get a care needs assessment done by the council (even if you are self funding) before placing your loved one in this home.

After viewing nine care homes my sister and I chose Elvy Court as the atmosphere and engagement with the staff was the best of all of them. Every contact with both managers and care staff has been friendly and welcoming. Any concerns we have had have been dealt with straight away. Out mother is an anxious person but every effort by all the staff has been made to help her settle in, and as visitors we are always made to feel welcome. Would recomend Elvy Court to anyone.

I have felt let down at times regarding my sister-in-law getting out of bed more promises. I have even asked if she can get out of bed to sit in her own chair which is next to her bed. I have come away from there sometimes so distressed.

The home is a credit to Avery and the amount of events put on for the residents who are able to attend is fantastic. I am 100% satisfied with everything my mum has received since being there.

was made very welcome by friendly and caring staff and management. They helped with any concerns and made life as comfortable as possible. Ongoing help and assistance was always as appropriate. The permanent staff could not be faulted, always seeming to have time to chat and assist, despite their busy workloads. The home itself is clean, bright and cheerful, with visitors always welcome.

Thank you Miramar for all that you have done and all you continue doing . Karen Ross

Their rooms are lovely and clean food is freshly cooked and the staff provide plenty of activities and entertainment

I had reviewed a number of homes in the local Sevenoaks area but found Rivermere to stand out. I was initially met with a very warm response for a tour which the host had re-arranged her own diary to fit in at short notice. Mum stayed as a Respite guest for three weeks as she wanted to experience this type of lifestyle. She was delighted with the care, the service, the food and the overall attention to detail and professionalism shown by the staff. Once we have sorted a number of administration and re-location issues we hope to move mom in full time

Thank you all!

Miramar is an exceptional care home that my mum has her called home for 4 years. The facilities are excellent and of high quality. The hotel standard makes it a very comfortable and pleasant place to be with high quality dining, a cafe area and lovely grounds. The wellbeing team provide a daily activity schedule of interactive games, quizzes, music and wellbeing focused activities. However the key componant are the staff who are approachable, friendly and dedicated. My mum sadly became quite ill recently and the staff have been so supportive and genuinely thoughtful. It was a tough set if circumstances that brought us to Miramar but I can honestly say it was totally the right decision for my mum. The next period may be very different for mum and I am hopeful that the team will support her with the dignity and care she will need.

I have rather mixed feelings about Edenbridge Manor. While I cannot fault the facilities and activities for the more able-minded residents, I felt that those on the dementia floor did not receive the care they required, most likely due to understaffing/lack of trained staff. On the occasions we visited, the care team appeared overstretched and while certain members did an excellent job, others less willing to leap into action, especially with more difficult/upsetting residents. Considering the added cost for dementia residents, this needs improvement.

From what I have seen and experienced, if the time comes for one of my own parents to be placed in care, I will not be using Avery. The fact that their care home fees are payable for 14 days after a resident's death is grossly excessive. The CMA states that a period of no more than three days is appropriate and having to pay such hefty fees alongside funeral costs is the last thing that any grieving family should have to worry about

Springwood staff have been very accommodating to my father who has been unable to stay in his home due to emergency building works. They have shown to be extremely thoughtful and caring to his needs. I have found the home to hold high standards of cleanliness. Whenever I have visited or phoned staff are polite and helpful.

Thanks also to the maintenanc guy who always has time for us all