Care Homes Owned by Avery Healthcare Group in North Somerset

Mews responding quickly to any medical needs Mum has expressed in her short time there - I would thoughourly recommend Poets Mews to any familities needing peace of mind for the care of older relatives.

every occasion I found all the staff all playing a caring and supportive service in a care home which is well designed and maintained.

was lovely and my mum enjoyed watching a film in the cinema room. The only negative is there was a very noisy resident on my mums floor who was shouting at night, this only happened once or twice. My mum would definitely stay here again as her overall experience was very positive. The stay helped her recuperate and improve in readiness to go home.

going above and beyond my expectations.
The Medical staff have been great, as have two members of staff who have both been encouraging my mum to join activities and walk around their delightful grounds.
Mum says her food is enjoyable and plentiful.

very quickly to support.

Each time I was informed,

I also attended a couple of days ago and did not pass anyone on the desk in reception but had signed in. I took mum into the garden and went to get us a drink. The staff has already noticed mum had left her room and were out looking for her which was very reassuring as it had only been a couple of minutes.

They are always friendly and communicate to me what is going on and encourage mum to participate and leave her room to join in.

competently dealt with and we look to the future with optimism. Amazingly her main
health condition of Lympodoema has improved enormously now that she is getting skilled and expert
care.

The activities and facilities on offer are wonderful and the gardens and rooms first class.

Will Done and Thank You!

a cajoling manner & a great understanding of each individual resident's needs. Mum always looks clean & well cared for. All the staff are very friendly, caring to talk to, willing to listen & are proactive in giving updates. Nothing is too much trouble for the team at Acer House- everyone plays a role in the health & wellbeing of the residents.

On my last visit, the General Manager met with my brother & I to discuss mum's worsening symptoms as her condition advances. My brother & I have been aware of these over the last 6 weeks or so. The General Manager was extremely knowledgeable & showed great empathy; we trust the General Manager's judgement regarding what is best for mum's needs.

This took 3 requests before it was actioned.
My father was often left alone in his room and as he was confused about how to work the TV was left sitting staring at the walls. I asked if staff could turn the tv or dvd on and was left feeling I'd asked for too much.
Lastly my dad had a fall & taken to hospital where it transpired he'd had a urinal infection which caused dizziness. The staff told us before he was allowed back he'd need an assessment.
We were not contacted by the staff but eventually my mum found out that they had done the assessment and he'd need nursing care & he'd have to find a new nursing home as they were full. This bombshell dropped on a frail 87 yr old lady. Poor show

had a short stay (10 days) and she seemed very settled and comfortable. A wonderful place, thank you for looking after her so well.

any care home. Thank you from our hearts to everyone.

seems to spend time on her own in her room and we are not sure how much encouragement she receives from staff to be more sociable and involved with daily activities. Overall, we are very pleased with Mum's care.

always cheery and polite and go the extra mile to help. Everywhere is always clean and tidy and there are plenty of things for my mum to do. I would happily recommend Acer House, in fact I already have.