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Care Homes Owned by Avery Healthcare Group in North Somerset

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Avery Healthcare Group in North Somerset

Only the locations & reviews in North Somerset for Avery Healthcare Group are showing below.

View the details of all 105 locations (with 9394 reviews) owned by Avery Healthcare Group

Avery Healthcare Group Locations in North Somerset (2)

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2 Care Homes owned by Avery Healthcare Group in North Somerset
Acer House Care Home - Avery Healthcare

141b Milton Road, Weston-super-Mare BS22 8AA 

9.9 126 reviews
"My mum has been under the care of Acer House for the past couple of months and I couldn't be more pleased. The staff have been very…"   Read all 126 reviews
Location Type Care Home

Opened in 2011, Acer House in Weston-super-Mare is a mile away from the seafront. Professional staff offer friendly and expert care to those with residential, dementia needs or short-term respite needs. They offer a shared care experience with… Read more about Acer House Care Home - Avery Healthcare

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 60 Rooms from £1,450 / week
Poets Mews Care Home - Avery Healthcare

2 Cherry Avenue, Clevedon BS21 6DY 

9.3 54 reviews
"Staff welcoming and friendly. Good experiences too when being shown around and for assessment visit. Appreciated the cafe and other…"   Read all 54 reviews
Location Type Care Home

A purpose-built and carefully designed setting, Poets Mews Clevedon delivers personalised residential, respite and dementia care in a welcoming setting based in Somerset. The care home welcomes couples or companions to continue their care journey together.… Read more about Poets Mews Care Home - Avery Healthcare

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • Eating Disorders
  • 80 Rooms from £1,530 / week

Avery Healthcare Group Reviews in North Somerset (180)

9.7

Avery Healthcare Group has a Group Review Score of 9.7 (9.666) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Avery Healthcare Group must have a Review Score.

Overall Experience
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Review of

Poets Mews Care Home - Avery Healthcare

from L L (Daughter of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum had a 2 week respite stay following surgery. The staff were very welcoming, attentive and caring from
the start. The bedroom was lovely, the garden was beautiful and all the facilities were very well kept and clean. Overall the food was good but some days were better than others. The hairdresser
was lovely and my mum enjoyed watching a film in the cinema room. The only negative is there was a very noisy resident on my mums floor who was shouting at night, this only happened once or twice. My mum would definitely stay here again as her overall experience was very positive. The stay helped her recuperate and improve in readiness to go home.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave us such a lovely review, it's very much appreciated and will be shared with the team.

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Review of

Poets Mews Care Home - Avery Healthcare

from K F (Granddaughter of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Friendly, caring staff delivering great person centred care . Gran says that she feels spoilt here & everyone looks after her. Menu is varied & food always looks appetising.
Always a lovely relaxed & happy atmosphere.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you so much for your lovely comments which I will pass on to the team. We are very happy that your Gran feels spoilt, that's exactly how she should feel!

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Review of

Acer House Care Home - Avery Healthcare

from Nigel B (Son of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been under the care of Acer House for the past couple of months and I couldn't be more pleased.
The staff have been very helpful, caring and empathetic to my mum and supportive in every way.
The admin staff and the other reception team are most welcoming and assist in any way they can;
going above and beyond my expectations.
The Medical staff have been great, as have two members of staff who have both been encouraging my mum to join activities and walk around their delightful grounds.
Mum says her food is enjoyable and plentiful.
Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home, we are pleased to hear you are pleased with the care and support mum receives and you as a family from the wonderful team.

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Review of

Acer House Care Home - Avery Healthcare

from Rich S (Son of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was unwell and wanted to go in Acer House. The staff were very understanding of the urgency and managed to get mum in swiftly and safely.


A week after mum was unwell, she had a raised temperature which the staff spotted quickly and treated. She then had an accidental fall and the team were there

very quickly to support.


Each time I was informed,


I also attended a couple of days ago and did not pass anyone on the desk in reception but had signed in. I took mum into the garden and went to get us a drink. The staff has already noticed mum had left her room and were out looking for her which was very reassuring as it had only been a couple of minutes.


They are always friendly and communicate to me what is going on and encourage mum to participate and leave her room to join in.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home, all feedback is valued and with this in mind I have initiated a change with regards to front of house being away from the desk to ensure the safest measures are in place to monitor visitors coming in and out of the building. I am pleased to hear staff looked for mum effectively when she was not in her usual place.

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Review of

Acer House Care Home - Avery Healthcare

from Farrell F (Cousin of Resident) published on 14 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted to be moved to write a second review of Acer Car Home


My cousin has been in residence for nearly a year and everything has gone amazingly well. She was made
to feel completely welcome and the staff have been most caring and proficient. A couple of emergencies
were speedily and

competently dealt with and we look to the future with optimism. Amazingly her main
health condition of Lympodoema has improved enormously now that she is getting skilled and expert
care.


The activities and facilities on offer are wonderful and the gardens and rooms first class.


Will Done and Thank You!

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home, we value your feedback and positive words.

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Review of

Acer House Care Home - Avery Healthcare

from P B (Daughter of Resident) published on 14 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident for just over 8 months. During that time I have continually witnessed mum being cared for with kindness, affection & respect. Altzheimers is a difficult condition to work with, even when mum is placid & never gets aggressive; all the staff have consistently demonstrated patience,
a cajoling manner & a great understanding of each individual resident's needs. Mum always looks clean & well cared for. All the staff are very friendly, caring to talk to, willing to listen & are proactive in giving updates. Nothing is too much trouble for the team at Acer House- everyone plays a role in the health & wellbeing of the residents.


On my last visit, the General Manager met with my brother & I to discuss mum's worsening symptoms as her condition advances. My brother & I have been aware of these over the last 6 weeks or so. The General Manager was extremely knowledgeable & showed great empathy; we trust the General Manager's judgement regarding what is best for mum's needs.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home in Weston super Mare, we value your positive feedback and we are pleased to hear you are happy and feel supported by the home and staff, using a holistic approach and working together will always enable us to deliver best outcomes for those living in the home and their families, we look forward to continued partnership working.

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Review of

Poets Mews Care Home - Avery Healthcare

from Joe P (Son of Resident) published on 5 August 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
The building is fantastic with plenty of parking. All area's are beautifully decorated and kept immaculate.


However, the bad points are the food is often served cold, the staff seem unhappy. I asked for my father's medication to be given early evening rather than waking him past 9pm every night.

This took 3 requests before it was actioned.
My father was often left alone in his room and as he was confused about how to work the TV was left sitting staring at the walls. I asked if staff could turn the tv or dvd on and was left feeling I'd asked for too much.
Lastly my dad had a fall & taken to hospital where it transpired he'd had a urinal infection which caused dizziness. The staff told us before he was allowed back he'd need an assessment.
We were not contacted by the staff but eventually my mum found out that they had done the assessment and he'd need nursing care & he'd have to find a new nursing home as they were full. This bombshell dropped on a frail 87 yr old lady. Poor show
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you for taking the time to share your feedback. We're pleased to hear your positive comments about our building, dcor, and facilities, and that you found the environment well-maintained and welcoming.We always aim to provide the highest standard of care and communication, and we take all feedback seriously as part of our ongoing commitment to quality improvement. While we're disappointed to learn that certain aspects of your experience did not meet your expectations, we appreciate you highlighting these areas, as it helps inform our continued efforts to support both residents and families.If you would like to discuss any of your concerns in more detail, please don't hesitate to get in touch directly.We wish your father and your family all the very best for the future.

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Review of

Poets Mews Care Home - Avery Healthcare

from S W (Daughter of Resident) published on 19 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with mum's care. She is happy and say everyone is nice.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you for taking the time to leave us such a lovely review. I will share your feedback with the team.

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Review of

Acer House Care Home - Avery Healthcare

from Jacqueline G (Resident) assisted by family/friend published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy here since I first arrived in January 2025 I've been treated with respect and am well informed of things related to me. The staff are all so fantastic. They work so hard and nothing is too much trouble for them. Acer House is kept so clean and does not smell.
Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

You are a valued member of our community and we love having you here with us. Here's hoping to many more happy times ahead with your new Acer House family.

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Review of

Poets Mews Care Home - Avery Healthcare

from C S (Respite Resident) assisted by family/friend published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff welcoming and friendly. Good experiences too when being shown around and for assessment visit. Appreciated the cafe and other facilities. Felt safe. Two members of staff in particular were very kind. Good choices on menus. Overall a positive experience.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you so much for your lovely review. We are very glad that you enjoyed your stay with us. I will share your feedback with the whole team.

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Review of

Poets Mews Care Home - Avery Healthcare

from A T (Niece of Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited our auntie yesterday and what a beautiful place. Very friendly and helpful staff, bright and cheery and it felt so welcoming. Our auntie's room was lovely, everything was clean and everywhere we went was spotless. All the residents we met seemed very happy and very well cared for. Our auntie
had a short stay (10 days) and she seemed very settled and comfortable. A wonderful place, thank you for looking after her so well.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you so much for your wonderful review, we really appreciate your feedback which has been shared with the team.

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Review of

Poets Mews Care Home - Avery Healthcare

from J F (Resident) published on 13 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the situation very enjoyable the staff are excellent and make you feel you are a person not someone off the street.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you for your lovely comments, we will pass this on to the team.

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Review of

Poets Mews Care Home - Avery Healthcare

from M B (Son of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mother has been at care home for a few months now. We have found Poets to be well run, friendly and clean. Mother is well looked after with plenty of interaction with carers/staff with good activities going on to break up the day. Overall Poets is like a hotel with a warm welcome always given.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you for taking the time to complete a review. Your lovely comments will be shared with the team.

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Review of

Poets Mews Care Home - Avery Healthcare

from S M (Daughter of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every member of staff are friendly, supportive, patient, professional and always have time for the residents and their family. The whole team no matter what their job are involved in making my dear mum as comfortable, happy and well cared for at all times night and day. We could not ask for more from
any care home. Thank you from our hearts to everyone.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you so much for your wonderful feedback, I will share it with the team, who really value positive feedback.

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Review of

Poets Mews Care Home - Avery Healthcare

from R A (Son of Resident) published on 5 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Poets Mews Care Home is very light and open, kept very clean and staff are very friendly and approachable. Management are contactable and communicate through online meetings and email. Residents are treated with kindness and respect and their room spaces are respected, with knocks before entering. Mum
seems to spend time on her own in her room and we are not sure how much encouragement she receives from staff to be more sociable and involved with daily activities. Overall, we are very pleased with Mum's care.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you for your lovely review, we really appreciate you taking the time to leave your feedback.

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Review of

Poets Mews Care Home - Avery Healthcare

from R B (Son of Resident) published on 5 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fab care home the staff are super and always smiling.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you for your lovely review and positive feedback. We appreciate you taking the time to submit your review.

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Review of

Acer House Care Home - Avery Healthcare

from Greg P (Son of Resident) published on 5 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved to Acer house in January 2024 from her previous care home and I wanted to take the opportunity to say how pleased I am with the care mum has received since moving in. Every member of staff without exception are always on hand to help and assist with all the carer my mum requires, they are
always cheery and polite and go the extra mile to help. Everywhere is always clean and tidy and there are plenty of things for my mum to do. I would happily recommend Acer House, in fact I already have.
Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home in WSM, we are pleased to hear mum enjoys her time here and that you happily recommend us to others. The whole team work in partnership to ensure the best care standards, living environment and food is provided for each and every individual living within our care home community

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Review of

Poets Mews Care Home - Avery Healthcare

from J B (Granddaughter of Resident) published on 25 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely home, warm and welcoming, reception staff are very attentive and management are always available when wanting to talk with them, all staff are friendly and caring and I couldn't ask for anything better for my gran, she is always well presented and happy!
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you for taking the time to write us such a lovely review. We will be sure to share this with our team.

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Review of

Acer House Care Home - Avery Healthcare

from M I (Son of Resident) published on 18 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Acer House is a very good care home offering a high standard of care to residents. My mother is very happy living here and has received excellent care, tailored to her needs. Based on our experience I would highly recommend Acer House.
Reply from Sam Ealden, Manager at Acer House Care Home - Avery Healthcare

Thank you for taking the time to review Acer House Care Home, we are pleased to hear that mum is happy here and that you would recommend us, we strive to ensure our residents are treated with dignity in a person centred way to meet their needs and wishes, your mum is a valued member of our community.

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Review of

Poets Mews Care Home - Avery Healthcare

from S G (Daughter of Resident) published on 13 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A smiley and friendly receptionist greets us on arrival, excellent care staff, they are very caring to all the residents, very clean home. I love following Poets Mews Care Home on social media, seeing the photos of mum enjoying the activities and smiling when I am not visiting her and unable to see
it myself. Living in Dorset is especially nice that I can book a meal in the private dining room and have it with mum when we visit. Any little issues are promptly sorted out by the handymen. Mum has settled in and says she is being spoilt and lucky to find a lovely home. This is a first-class care home, thank you and well done.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you so much for taking the time to write such a positive review for our staff and home. We really appreciate your feedback which has been shared with the team.

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Awards / Recognitions (12)

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