Avery Healthcare Group in North Somerset | 2 Care Homes

Review of
Acer House Care Home - Avery Healthcare
from P W (Nephew of Resident) published on 27 January 2026 Submitted via Website • Report

Overall Experience

I have visited a fair number of residential and nursing care homes and regard this as one of the best. The home has a well organised staff structure of caring people at all levels. Understood external access points must be locked at homes, it can be most frustrating ringing a bell and waiting at the

door for a random response (hopefully) whereas Acer have a welcoming receptionist with vision of the front entrance controlling resident safety. On entering there is a warm and fresh smelling ambience and the staff are happy to accompany you, if appropriate, to meet residents. There appears to be plenty of facilities to stimulate residents of varying abilities and they are treated with a good level of dignity when individual needs are delivered by the staff. The food quality and choice is quite exceptional and I have always witnessed plenty of nice smiles from operatives and residents alike when visiting.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery HealthcareThank you for taking the time to leave such a positive review, we are pleased to hear your experience with the home was so positive. We aim to provide 5 star care and support not only to those living within our servicer but to each and every visitor that comes through the front door.

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Review of
Acer House Care Home - Avery Healthcare
from Paula B (Daughter of Resident) published on 27 January 2026 Submitted via Website • Report

Overall Experience

The amazing staff & top notch care provided makes Acer House exceptional! The GM is: professional, approachable, hands on, leads her team by example & has a great sense of humour. She motivates & inspires an excellent team & the residents & staff are 1 big family. Every team member demonstrates great

compassion, patience, respect & professionalism to the residents & us families.- even on the most challenging days.Staff are always cheerful & very supportive to residents & families alike.It is such a relief to know mum is both safe & well cared for. I'm so grateful for the extraordinary & individual care mum receives. The staff are proactive in involving us if they have any concerns regarding mum's advancing Altzheimers & take time to involve us in any decisions/changes needed. In 1-1 the staff are at present aiming to get a 2-way conversation for as long as possible & as mum likes her new 6 x 24 piece jigsaws are going to match the activity to what mum enjoys & can do.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery HealthcareThankyou for taking the time to leave such wonderful feedback about the amazing team we have here at Acer House Care Home, we strive to ensure each resident living here is treated with dignity and respect and support is available to all friends and family. We look forward to continued team working as #onefamily

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Review of
Acer House Care Home - Avery Healthcare
from Alan N (Son-in-law of Resident) published on 19 January 2026 Submitted via Postal Card • Report

Overall Experience

My mother in law has been in Acer for six months, during this time, the care and attention she has been given has been absolutely amazing.
The highlight being Christmas day, every detail counted leading up to the day with activities and sing-alongs, the home decorated like a hotel and nothing too

much trouble, staff are a true credit to teamwork and togetherness, some even popped in to hand out presents on their day off.
Well done to all and a massive thank you.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery HealthcareThank you for taking the time to review Acer House Care Home, we have a wonderful team that truly embrace the #onefamily motto here, your family is our family and so are you. Christmas is a magical time of year and that should not change just because we get older.

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Review of
Poets Mews Care Home - Avery Healthcare
from L B (Granddaughter of Resident) published on 29 December 2025 Submitted via Website • Report

Overall Experience

I don't know where or how to start, my grandmother came to poets mews a year and 3 months ago and she had a fabulous time, lots of happy memories from trips to the garden centre to enjoying having her hair done in the hair salon at Poets Mews too puzzles and family meals and more, she enjoyed the food

and loved the staff, she had a sense of humour and this went down really well with others, sadly she passed away in November and the staff as always were amazing ensuring she wasn't in pain and that she was comfortable, to delivering food to the family who were taking it in turns to stay with her, the home is purpose built and has everything you could ever wish for!
A big thank you to the team for making my grandmothers stay a happy and memorable one, my family and I will be forever grateful, the management and all the team do a fantastic job! A big thank you to you all!

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Review of
Acer House Care Home - Avery Healthcare
from Tim S (Husband of Resident) published on 22 December 2025 Submitted via Postal Card • Report

Overall Experience

Everything excellent.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery HealthcareWe absolutely loved supporting your wonderful wife and meeting the family, I'm so glad she's home in time for Christmas

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Review of
Poets Mews Care Home - Avery Healthcare
from G B (Son of Resident) published on 21 October 2025 Submitted via Postal Card • Report

Overall Experience

My mother has positively rallied since joining Poets Mews in April 2025. Staff on Mum's wing are friendly and genuinely liked by my mum. I personally appreciate how attentive staff are to Mum's needs, ensuring she is active in the mornings but can rest when she needs to as well. Very grateful to Poets

Mews responding quickly to any medical needs Mum has expressed in her short time there - I would thoughourly recommend Poets Mews to any familities needing peace of mind for the care of older relatives.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery HealthcareThank you so much for taking the time to write us such a lovely review. I will share your kind words with the team.

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Review of
Acer House Care Home - Avery Healthcare
from Andrew M (Son of Resident) published on 8 October 2025 Submitted via Postal Card • Report

Overall Experience

When last year we had to find a care home for my mother we looked around Acer House along with two other homes and first impressions were that this home was streets in front of the other two. 10 months later I am sure we made the right decision as I visited her regularly (about 3 times a week) and on

every occasion I found all the staff all playing a caring and supportive service in a care home which is well designed and maintained.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery HealthcareThank you for your lovely feedback with regards to Acer House Care Home and the staff, we strive to be supportive to our residents and their families to enable us to deliver the best possible outcomes for those using our service.

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Review of
Poets Mews Care Home - Avery Healthcare
from C S (Respite Resident) assisted by family/friend published on 18 September 2025 Submitted via Postal Card • Report

Overall Experience

Very warm welcome on arrival.
All staff very friendly and helpful.
Room and communal areas spotlessly clean.
Food really good, excellent choices.
The summer fayre was entertaining.
Only negative was being woken during the nights by a resident shouting loudly for a nurse.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery HealthcareThank you so much for taking the time to leave us such a positive, 5 star review. I will share this with the team who will all be very grateful for your feedback.

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Review of
Poets Mews Care Home - Avery Healthcare
from L L (Daughter of Resident) published on 18 August 2025 Submitted via Website • Report

Overall Experience

My mum had a 2 week respite stay following surgery. The staff were very welcoming, attentive and caring from
the start. The bedroom was lovely, the garden was beautiful and all the facilities were very well kept and clean. Overall the food was good but some days were better than others. The hairdresser

was lovely and my mum enjoyed watching a film in the cinema room. The only negative is there was a very noisy resident on my mums floor who was shouting at night, this only happened once or twice. My mum would definitely stay here again as her overall experience was very positive. The stay helped her recuperate and improve in readiness to go home.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery HealthcareThank you so much for taking the time to leave us such a lovely review, it's very much appreciated and will be shared with the team.

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Review of
Poets Mews Care Home - Avery Healthcare
from K F (Granddaughter of Resident) published on 18 August 2025 Submitted via Website • Report

Overall Experience

Friendly, caring staff delivering great person centred care . Gran says that she feels spoilt here & everyone looks after her. Menu is varied & food always looks appetising.
Always a lovely relaxed & happy atmosphere.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery HealthcareThank you so much for your lovely comments which I will pass on to the team. We are very happy that your Gran feels spoilt, that's exactly how she should feel!

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Review of
Acer House Care Home - Avery Healthcare
from Nigel B (Son of Resident) published on 18 August 2025 Submitted via Website • Report

Overall Experience

My mum has been under the care of Acer House for the past couple of months and I couldn't be more pleased.
The staff have been very helpful, caring and empathetic to my mum and supportive in every way.
The admin staff and the other reception team are most welcoming and assist in any way they can;

going above and beyond my expectations.
The Medical staff have been great, as have two members of staff who have both been encouraging my mum to join activities and walk around their delightful grounds.
Mum says her food is enjoyable and plentiful.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery HealthcareThank you for taking the time to review Acer House Care Home, we are pleased to hear you are pleased with the care and support mum receives and you as a family from the wonderful team.

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Review of
Acer House Care Home - Avery Healthcare
from Rich S (Son of Resident) published on 18 August 2025 Submitted via Website • Report

Overall Experience

Mum was unwell and wanted to go in Acer House. The staff were very understanding of the urgency and managed to get mum in swiftly and safely.

A week after mum was unwell, she had a raised temperature which the staff spotted quickly and treated. She then had an accidental fall and the team were there

very quickly to support.

Each time I was informed,

I also attended a couple of days ago and did not pass anyone on the desk in reception but had signed in. I took mum into the garden and went to get us a drink. The staff has already noticed mum had left her room and were out looking for her which was very reassuring as it had only been a couple of minutes.

They are always friendly and communicate to me what is going on and encourage mum to participate and leave her room to join in.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery HealthcareThank you for taking the time to review Acer House Care Home, all feedback is valued and with this in mind I have initiated a change with regards to front of house being away from the desk to ensure the safest measures are in place to monitor visitors coming in and out of the building. I am pleased to hear staff looked for mum effectively when she was not in her usual place.

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Review of
Acer House Care Home - Avery Healthcare
from Farrell F (Cousin of Resident) published on 14 August 2025 Submitted via Website • Report

Overall Experience

I am delighted to be moved to write a second review of Acer Car Home

My cousin has been in residence for nearly a year and everything has gone amazingly well. She was made
to feel completely welcome and the staff have been most caring and proficient. A couple of emergencies
were speedily and

competently dealt with and we look to the future with optimism. Amazingly her main
health condition of Lympodoema has improved enormously now that she is getting skilled and expert
care.

The activities and facilities on offer are wonderful and the gardens and rooms first class.

Will Done and Thank You!

Reply from Sam Ealden, Manager at Acer House Care Home - Avery HealthcareThank you for taking the time to review Acer House Care Home, we value your feedback and positive words.

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Review of
Poets Mews Care Home - Avery Healthcare
from Joe P (Son of Resident) published on 5 August 2025 Submitted via Website • Report

Overall Experience

The building is fantastic with plenty of parking. All area's are beautifully decorated and kept immaculate.

However, the bad points are the food is often served cold, the staff seem unhappy. I asked for my father's medication to be given early evening rather than waking him past 9pm every night.

This took 3 requests before it was actioned.
My father was often left alone in his room and as he was confused about how to work the TV was left sitting staring at the walls. I asked if staff could turn the tv or dvd on and was left feeling I'd asked for too much.
Lastly my dad had a fall & taken to hospital where it transpired he'd had a urinal infection which caused dizziness. The staff told us before he was allowed back he'd need an assessment.
We were not contacted by the staff but eventually my mum found out that they had done the assessment and he'd need nursing care & he'd have to find a new nursing home as they were full. This bombshell dropped on a frail 87 yr old lady. Poor show

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery HealthcareThank you for taking the time to share your feedback. We're pleased to hear your positive comments about our building, dcor, and facilities, and that you found the environment well-maintained and welcoming.We always aim to provide the highest standard of care and communication, and we take all feedback seriously as part of our ongoing commitment to quality improvement. While we're disappointed to learn that certain aspects of your experience did not meet your expectations, we appreciate you highlighting these areas, as it helps inform our continued efforts to support both residents and families.If you would like to discuss any of your concerns in more detail, please don't hesitate to get in touch directly.We wish your father and your family all the very best for the future.

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Review of
Poets Mews Care Home - Avery Healthcare
from S W (Daughter of Resident) published on 19 June 2025 Submitted via Postal Card • Report

Overall Experience

Very happy with mum's care. She is happy and say everyone is nice.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery HealthcareThank you for taking the time to leave us such a lovely review. I will share your feedback with the team.

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Review of
Acer House Care Home - Avery Healthcare
from Jacqueline G (Resident) assisted by family/friend published on 13 May 2025 Submitted via Postal Card • Report

Overall Experience

I'm very happy here since I first arrived in January 2025 I've been treated with respect and am well informed of things related to me. The staff are all so fantastic. They work so hard and nothing is too much trouble for them. Acer House is kept so clean and does not smell.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery HealthcareYou are a valued member of our community and we love having you here with us. Here's hoping to many more happy times ahead with your new Acer House family.

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Review of
Poets Mews Care Home - Avery Healthcare
from A T (Niece of Resident) published on 26 March 2025 Submitted via Postal Card • Report

Overall Experience

We visited our auntie yesterday and what a beautiful place. Very friendly and helpful staff, bright and cheery and it felt so welcoming. Our auntie's room was lovely, everything was clean and everywhere we went was spotless. All the residents we met seemed very happy and very well cared for. Our auntie

had a short stay (10 days) and she seemed very settled and comfortable. A wonderful place, thank you for looking after her so well.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery HealthcareThank you so much for your wonderful review, we really appreciate your feedback which has been shared with the team.

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Review of
Poets Mews Care Home - Avery Healthcare
from J F (Resident) published on 13 March 2025 Submitted via Postal Card • Report

Overall Experience

I find the situation very enjoyable the staff are excellent and make you feel you are a person not someone off the street.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery HealthcareThank you for your lovely comments, we will pass this on to the team.

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Review of
Poets Mews Care Home - Avery Healthcare
from M B (Son of Resident) published on 10 March 2025 Submitted via Postal Card • Report

Overall Experience

Mother has been at care home for a few months now. We have found Poets to be well run, friendly and clean. Mother is well looked after with plenty of interaction with carers/staff with good activities going on to break up the day. Overall Poets is like a hotel with a warm welcome always given.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery HealthcareThank you for taking the time to complete a review. Your lovely comments will be shared with the team.

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Review of
Poets Mews Care Home - Avery Healthcare
from S M (Daughter of Resident) published on 10 March 2025 Submitted via Postal Card • Report

Overall Experience

Every member of staff are friendly, supportive, patient, professional and always have time for the residents and their family. The whole team no matter what their job are involved in making my dear mum as comfortable, happy and well cared for at all times night and day. We could not ask for more from

any care home. Thank you from our hearts to everyone.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery HealthcareThank you so much for your wonderful feedback, I will share it with the team, who really value positive feedback.

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Care Homes Owned by Avery Healthcare Group in North Somerset

Avery Healthcare Group Locations in North Somerset (2)

Avery Healthcare Group Reviews in North Somerset (186)

Acer House Care Home - Avery Healthcare

Acer House Care Home - Avery Healthcare

Acer House Care Home - Avery Healthcare

Poets Mews Care Home - Avery Healthcare

Acer House Care Home - Avery Healthcare

Poets Mews Care Home - Avery Healthcare

Acer House Care Home - Avery Healthcare

Poets Mews Care Home - Avery Healthcare

Poets Mews Care Home - Avery Healthcare

Poets Mews Care Home - Avery Healthcare

Acer House Care Home - Avery Healthcare

Acer House Care Home - Avery Healthcare

Acer House Care Home - Avery Healthcare

Poets Mews Care Home - Avery Healthcare

Poets Mews Care Home - Avery Healthcare

Acer House Care Home - Avery Healthcare

Poets Mews Care Home - Avery Healthcare

Poets Mews Care Home - Avery Healthcare

Poets Mews Care Home - Avery Healthcare

Poets Mews Care Home - Avery Healthcare

Awards / Recognitions (12)

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