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Care Homes Owned by Avery Healthcare Group in North Somerset

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Avery Healthcare Group in North Somerset

Only the locations & reviews in North Somerset for Avery Healthcare Group are showing below.

View the details of all 105 locations (with 9917 reviews) owned by Avery Healthcare Group

Avery Healthcare Group Locations in North Somerset (2)

 - Browse 2 Care Homes owned by Avery Healthcare Group in North Somerset
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Acer House Care Home - Avery Healthcare
141b Milton Road, Weston-super-Mare BS22 8AA 
9.9 132 reviews
Acer House Care Home - Avery Healthcare, Weston-super-Mare, North Somerset
"I chose Acer House for Mum to go to, for a month's respite, after she had been seriously ill in hospital. Two months later and Mum has now…"   Read all 132 reviews
  • from £1,450 / week
  • 60 Rooms
Location Type Care Home

Opened in 2011, Acer House in Weston-super-Mare is a mile away from the seafront. Professional staff offer friendly and expert care to those with residential, dementia needs or short-term respite ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability Care
Poets Mews Care Home - Avery Healthcare
2 Cherry Avenue, Clevedon BS21 6DY 
9.7 61 reviews
Poets Mews Care Home - Avery Healthcare, Clevedon, North Somerset
"The Care our mum receives at Poets Mews is excellent. In particular the range of activities are brilliant. The Food is wonderful and the…"   Read all 61 reviews
  • from £1,550 / week
  • 80 Rooms
Location Type Care Home

A purpose-built and carefully designed setting, Poets Mews Clevedon delivers personalised residential, respite and dementia care in a welcoming setting based in Somerset. The care home welcomes ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care

Avery Healthcare Group Reviews in North Somerset (193)

9.6

Avery Healthcare Group has a Group Review Score of 9.6 (9.557) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Avery Healthcare Group must have a Review Score.

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Review of

Acer House Care Home - Avery Healthcare

from Samantha E (Granddaughter of Resident) published on 20 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan came in for respite on 15-01-26.
She loved it so much that she is now permanent. Staff are lovely, very friendly. Nothing is too much trouble. Food is good. Nan is happy and settled, and we always feel welcome visiting.
Reply from Sam Ealden, Manager at Acer House Care Home - Avery HealthcareThank you for your lovely feedback about Acer House Care home. Your nan is well and truly part of the family and has settled in well, we are pleased you feel welcome as we strive to involve families in the care home life
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Review of

Acer House Care Home - Avery Healthcare

from Jennylyn M (Daughter of Resident) published on 13 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I chose Acer House for Mum to go to, for a month's respite, after she had been seriously ill in hospital. Two months later and Mum has now made this lovely house and gardens her permanent home. I cannot thank the friendly, caring, professional staff enough for all their kindness and care and reassurance
towards Mum. Nothing is too much trouble and we can always ask for and receive help at any time. Mum has friends and wonderful carers in her new home. All of her family and friends love to visit Acer and feel at home there too. Mum is happy and safe, which makes us happy too.
Reply from Sam Ealden, Manager at Acer House Care Home - Avery HealthcareThankyou for your feedback about Acer House Care home, we are so glad your mum ( and the family) have become part of our Acer House Family. WE strive to ensure all our residents and families feel comfortable and safe in our environment and aim to provide person centred care and support to improve quality of life for all
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Review of

Poets Mews Care Home - Avery Healthcare

from Kate K (Daughter of Resident) published on 6 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been at Poets Mews for a few months now. When she arrived she was very reluctant to be there. Since then she has, unfortunately, had several stays in hospital. I cannot fault the staff for their attentiveness and care in getting Mum the help she needed every time she needed to go into hospital.
Absolutely fantastic and made us, her family, feel so reassured knowing that she was in the best hands possible. Thank you. Now that Mum is back in the care home, she is much happier and knows herself that it is the best place for her to be. She is fond of several of the staff, gets involved in as many of the great activities as she can, loves having her hair done by the hairdresser and enjoys going up to the cinema to see a film. She has made a few friends as well. Us as a family also feel very welcome when we visit. The staff are friendly, helpful and professional.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery HealthcareThank you for your lovely feedback which we will share with the staff team. We are very happy to see Mum making friends and enjoying life at Poets Mews.
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Review of

Poets Mews Care Home - Avery Healthcare

from S M (Daughter of Resident) published on 26 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Joyce has been a resident at Poet's Muse for 14 months.In that time she has been treated with kindness, professionalism, care and fondness by every member of staff in every job role day and night. Everyone plays an integral part in Mum's stay. Her health, wellbeing and stability are assessed daily and
appropriate action taken along with discussing and informing us at every step.
Mum has thrived since being at Poet's Muse, she is calm , content and happy due to the wonderful care, food, activities, cleanliness and maintenance of her room and surroundings. She loves having her hair done every week. All the relatives are made to feel so welcome day or night and we have been made to feel part of her new family. Grandchildren and great grandchildren love visiting ' Nana's Hotel' and it really is, with an abundance of additional extras. They think of every little detail to make residents and relatives feel wanted and special. Thank you all so much, we can truly relax when we aren't with Mum
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery HealthcareThank you so much for taking the time to leave us such a wonderful review. Your feedback and kind words will be shared with the whole team, who will really appreciate the positive feedback you have given.
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Review of

Poets Mews Care Home - Avery Healthcare

from Mark A (Partner of Resident) published on 23 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father in law has been in Poets Mews nearly 3 years.
After initially enjoying his stay in the residential wing he's now in the nursing section after a long stay in hospital. The improvement in his health after that hospital stay has been great and is down to the wonderful nursing team in that area.
We've found the management team, nursing team and all the staff so professional, kind, approachable and caring.
We wouldn't hesitate to recommend Poets Mews to anyone, be it for residential, respite, nursing or dementia care.
Keep up the great work team PM. 10/10 from us!
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery HealthcareThank you so much for taking the time to write such a wonderful review for us. I will share your comments with the whole team and I know they will really appreciate your kind words.
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Review of

Poets Mews Care Home - Avery Healthcare

from Cara M (Daughter of Resident) published on 23 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Care our mum receives at Poets Mews is excellent. In particular the range of activities are brilliant. The Food is wonderful and the accommodation is like a hotel.
We always feel welcome and part of mum's experience.
Issues that I would like improved :
*more one to one talking and walking with
mum, residents should have at least 45 mins a day when staff talk with them and walk them around to keep them mobile
*when there is an activity- remembering to get mum to it,
*more care on personal hygiene ( teeth brushing and nail cleaning in particular),
*more active watching of TV. The Lounge TV is often on pause when I visit and it should be that someone ensures that there is always something on in the TV room.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery HealthcareThank you for your lovely comments and for your feedback. We have now purchased an additional TV for the main lounge and the previous TV, which is also an activity table, has now been set up as the activity table for permanent use as that.
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Review of

Poets Mews Care Home - Avery Healthcare

from J K (Daughter of Resident) published on 20 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Poets Mews you make a difference and especially when it really counts. Many thanks to Ian who went out of his way today to take Dad to a hospice in Bristol to see his wife on her birthday., and to all the wonderful team that helped make it happen. We can't thank you enough.
From reception to personal
care, senior nursing staff to management and a special mention to Jude in entertainment. You are all amazing.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery HealthcareThank you so much for your lovely comments. I will share these with the whole staff team. It's our pleasure to support your Dad.
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Review of

Poets Mews Care Home - Avery Healthcare

from Karen B (Daughter of Resident) published on 18 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was lucky enough to move into Poets Mews in Sept 2025 after a fairly long illness. During the 3 months of his stay until he sadly passed away, his care was second to none. The staff were exemplary and looked after my dad as if they were family. In fact evey single member of staff was utterly
professional and also just lovely, caring people who couldn't do enough for Dad, or us, his family. I know that my dad felt extremely at home at Poets Mews, he wanted for nothing, their attention to detail and patience was heartwarming. Towards the end, the team rallied around us and made such a sad time loving and respectful. As a family, we can't thank everyone at Poets Mews enough for their support when my dad passed away recently and for their wonderful continued care of my mom. Thank you, everyone, from the bottom of our hearts.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery HealthcareThank you so much for your wonderful review. It's our privilege to have been able to care for your Dad, and for us to continue to be able to support and care for your Mum. Your kind and lovely comments have been shared with the whole team.
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Review of

Acer House Care Home - Avery Healthcare

from P W (Nephew of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited a fair number of residential and nursing care homes and regard this as one of the best. The home has a well organised staff structure of caring people at all levels. Understood external access points must be locked at homes, it can be most frustrating ringing a bell and waiting at the
door for a random response (hopefully) whereas Acer have a welcoming receptionist with vision of the front entrance controlling resident safety. On entering there is a warm and fresh smelling ambience and the staff are happy to accompany you, if appropriate, to meet residents. There appears to be plenty of facilities to stimulate residents of varying abilities and they are treated with a good level of dignity when individual needs are delivered by the staff. The food quality and choice is quite exceptional and I have always witnessed plenty of nice smiles from operatives and residents alike when visiting.
Reply from Sam Ealden, Manager at Acer House Care Home - Avery HealthcareThank you for taking the time to leave such a positive review, we are pleased to hear your experience with the home was so positive. We aim to provide 5 star care and support not only to those living within our servicer but to each and every visitor that comes through the front door.
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Review of

Acer House Care Home - Avery Healthcare

from Paula B (Daughter of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The amazing staff & top notch care provided makes Acer House exceptional! The GM is: professional, approachable, hands on, leads her team by example & has a great sense of humour. She motivates & inspires an excellent team & the residents & staff are 1 big family. Every team member demonstrates great
compassion, patience, respect & professionalism to the residents & us families.- even on the most challenging days.Staff are always cheerful & very supportive to residents & families alike.It is such a relief to know mum is both safe & well cared for. I'm so grateful for the extraordinary & individual care mum receives. The staff are proactive in involving us if they have any concerns regarding mum's advancing Altzheimers & take time to involve us in any decisions/changes needed. In 1-1 the staff are at present aiming to get a 2-way conversation for as long as possible & as mum likes her new 6 x 24 piece jigsaws are going to match the activity to what mum enjoys & can do.
Reply from Sam Ealden, Manager at Acer House Care Home - Avery HealthcareThankyou for taking the time to leave such wonderful feedback about the amazing team we have here at Acer House Care Home, we strive to ensure each resident living here is treated with dignity and respect and support is available to all friends and family. We look forward to continued team working as #onefamily
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Review of

Acer House Care Home - Avery Healthcare

from Alan N (Son-in-law of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law has been in Acer for six months, during this time, the care and attention she has been given has been absolutely amazing.
The highlight being Christmas day, every detail counted leading up to the day with activities and sing-alongs, the home decorated like a hotel and nothing too
much trouble, staff are a true credit to teamwork and togetherness, some even popped in to hand out presents on their day off.
Well done to all and a massive thank you.
Reply from Sam Ealden, Manager at Acer House Care Home - Avery HealthcareThank you for taking the time to review Acer House Care Home, we have a wonderful team that truly embrace the #onefamily motto here, your family is our family and so are you. Christmas is a magical time of year and that should not change just because we get older.
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Review of

Poets Mews Care Home - Avery Healthcare

from L B (Granddaughter of Resident) published on 29 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I don't know where or how to start, my grandmother came to poets mews a year and 3 months ago and she had a fabulous time, lots of happy memories from trips to the garden centre to enjoying having her hair done in the hair salon at Poets Mews too puzzles and family meals and more, she enjoyed the food
and loved the staff, she had a sense of humour and this went down really well with others, sadly she passed away in November and the staff as always were amazing ensuring she wasn't in pain and that she was comfortable, to delivering food to the family who were taking it in turns to stay with her, the home is purpose built and has everything you could ever wish for!
A big thank you to the team for making my grandmothers stay a happy and memorable one, my family and I will be forever grateful, the management and all the team do a fantastic job! A big thank you to you all!
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery HealthcareThank you so much for leaving us such a wonderful review. This was shared will all of the team.
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Review of

Acer House Care Home - Avery Healthcare

from Tim S (Husband of Resident) published on 22 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything excellent.
Reply from Sam Ealden, Manager at Acer House Care Home - Avery HealthcareWe absolutely loved supporting your wonderful wife and meeting the family, I'm so glad she's home in time for Christmas
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Review of

Poets Mews Care Home - Avery Healthcare

from G B (Son of Resident) published on 21 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has positively rallied since joining Poets Mews in April 2025. Staff on Mum's wing are friendly and genuinely liked by my mum. I personally appreciate how attentive staff are to Mum's needs, ensuring she is active in the mornings but can rest when she needs to as well. Very grateful to Poets
Mews responding quickly to any medical needs Mum has expressed in her short time there - I would thoughourly recommend Poets Mews to any familities needing peace of mind for the care of older relatives.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery HealthcareThank you so much for taking the time to write us such a lovely review. I will share your kind words with the team.
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Review of

Acer House Care Home - Avery Healthcare

from Andrew M (Son of Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When last year we had to find a care home for my mother we looked around Acer House along with two other homes and first impressions were that this home was streets in front of the other two. 10 months later I am sure we made the right decision as I visited her regularly (about 3 times a week) and on
every occasion I found all the staff all playing a caring and supportive service in a care home which is well designed and maintained.
Reply from Sam Ealden, Manager at Acer House Care Home - Avery HealthcareThank you for your lovely feedback with regards to Acer House Care Home and the staff, we strive to be supportive to our residents and their families to enable us to deliver the best possible outcomes for those using our service.
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Review of

Poets Mews Care Home - Avery Healthcare

from C S (Respite Resident) assisted by family/friend published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very warm welcome on arrival.
All staff very friendly and helpful.
Room and communal areas spotlessly clean.
Food really good, excellent choices.
The summer fayre was entertaining.
Only negative was being woken during the nights by a resident shouting loudly for a nurse.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery HealthcareThank you so much for taking the time to leave us such a positive, 5 star review. I will share this with the team who will all be very grateful for your feedback.
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Review of

Poets Mews Care Home - Avery Healthcare

from L L (Daughter of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum had a 2 week respite stay following surgery. The staff were very welcoming, attentive and caring from
the start. The bedroom was lovely, the garden was beautiful and all the facilities were very well kept and clean. Overall the food was good but some days were better than others. The hairdresser
was lovely and my mum enjoyed watching a film in the cinema room. The only negative is there was a very noisy resident on my mums floor who was shouting at night, this only happened once or twice. My mum would definitely stay here again as her overall experience was very positive. The stay helped her recuperate and improve in readiness to go home.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery HealthcareThank you so much for taking the time to leave us such a lovely review, it's very much appreciated and will be shared with the team.
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Review of

Poets Mews Care Home - Avery Healthcare

from K F (Granddaughter of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Friendly, caring staff delivering great person centred care . Gran says that she feels spoilt here & everyone looks after her. Menu is varied & food always looks appetising.
Always a lovely relaxed & happy atmosphere.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery HealthcareThank you so much for your lovely comments which I will pass on to the team. We are very happy that your Gran feels spoilt, that's exactly how she should feel!
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Review of

Acer House Care Home - Avery Healthcare

from Nigel B (Son of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been under the care of Acer House for the past couple of months and I couldn't be more pleased.
The staff have been very helpful, caring and empathetic to my mum and supportive in every way.
The admin staff and the other reception team are most welcoming and assist in any way they can;
going above and beyond my expectations.
The Medical staff have been great, as have two members of staff who have both been encouraging my mum to join activities and walk around their delightful grounds.
Mum says her food is enjoyable and plentiful.
Reply from Sam Ealden, Manager at Acer House Care Home - Avery HealthcareThank you for taking the time to review Acer House Care Home, we are pleased to hear you are pleased with the care and support mum receives and you as a family from the wonderful team.
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Review of

Acer House Care Home - Avery Healthcare

from Rich S (Son of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was unwell and wanted to go in Acer House. The staff were very understanding of the urgency and managed to get mum in swiftly and safely.


A week after mum was unwell, she had a raised temperature which the staff spotted quickly and treated. She then had an accidental fall and the team were there

very quickly to support.


Each time I was informed,


I also attended a couple of days ago and did not pass anyone on the desk in reception but had signed in. I took mum into the garden and went to get us a drink. The staff has already noticed mum had left her room and were out looking for her which was very reassuring as it had only been a couple of minutes.


They are always friendly and communicate to me what is going on and encourage mum to participate and leave her room to join in.

Reply from Sam Ealden, Manager at Acer House Care Home - Avery HealthcareThank you for taking the time to review Acer House Care Home, all feedback is valued and with this in mind I have initiated a change with regards to front of house being away from the desk to ensure the safest measures are in place to monitor visitors coming in and out of the building. I am pleased to hear staff looked for mum effectively when she was not in her usual place.
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Awards / Recognitions (13)

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