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Care Homes Owned by Avery Healthcare Group in North Somerset

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Avery Healthcare Group in North Somerset

Only the locations & reviews in North Somerset for Avery Healthcare Group are showing below.

View the details of all 109 locations (with 10213 reviews) owned by Avery Healthcare Group

Avery Healthcare Group Locations in North Somerset (3)

 - Browse 3 Care Homes and Extra Care Housing owned by Avery Healthcare Group in North Somerset
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Acer House Care Home - Avery Healthcare
141b Milton Road, Weston-super-Mare BS22 8AA 
9.9 139 reviews
Acer House Care Home - Avery Healthcare, Weston-super-Mare, North Somerset
"Nothing was too much trouble from the team at Acer to help me get Mum's room ready so that when I moved her in it all felt familiar which…"   Read all 139 reviews
  • from £1,550 / week
  • 60 Rooms
Location Type Care Home

Opened in 2011, Acer House in Weston-super-Mare is a mile away from the seafront. Professional staff offer friendly and expert care to those with residential, dementia needs or short-term respite ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability Care
Poets Mews Care Home - Avery Healthcare
2 Cherry Avenue, Clevedon BS21 6DY 
9.7 62 reviews
Poets Mews Care Home - Avery Healthcare, Clevedon, North Somerset
"The Care our mum receives at Poets Mews is excellent. In particular the range of activities are brilliant. The Food is wonderful and the…"   Read all 62 reviews
  • from £1,550 / week
  • 80 Rooms
Location Type Care Home

A purpose-built and carefully designed setting, Poets Mews Clevedon delivers personalised residential, respite and dementia care in a welcoming setting based in Somerset. The care home welcomes ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
The Hawthorns Clevedon
18-19 Elton Rd, Clevedon BS21 7EH 
The Hawthorns Clevedon, Clevedon, North Somerset
Location Type Extra Care Housing

There aren’t many places where you can sit with a tipple in hand and watch the sun set over the sea, but the Somerset retirement village set in four acres of beautifully landscaped grounds, is one of ... Read more

Avery Healthcare Group Reviews in North Somerset (201)

9.6

Avery Healthcare Group has a Group Review Score of 9.6 (9.578) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Avery Healthcare Group must have a Review Score.

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Review of

Acer House Care Home - Avery Healthcare

from V N (Daughter-in-law of Resident) published on 10 June 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Father in law was warmly welcomed and settled well for his two week respite stay. Staff were attentive and respectful and friendly towards family as we dropped him off for his first stay. At the assessment, the manager and other staff spoke kindly and specifically to FiL which reassured us of their
patient first approach. A very good experience
Reply from Sam Ealden, Manager at Acer House Care Home - Avery HealthcareThank you for taking the time to review Acer House Care Home, we are pleased to hear your father in laws first experience with Acer House was positive. we strive to ensure our residents are at the centre of all we do, that includes the pre-assessment right through to departure however long their stay is for.
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Review of

Acer House Care Home - Avery Healthcare

from A L (Daughter of Resident) published on 10 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nothing was too much trouble from the team at Acer to help me get Mum's room ready so that when I moved her in it all felt familiar which is important when you have dementia. They went out of their way to understand Mums history and her likes and dislikes, and made sure to welcome her. She has settled
really quickly which is such a relief for me. I would not hesitate to recommend them for looking after someone with dementia.
Reply from Sam Ealden, Manager at Acer House Care Home - Avery HealthcareThank you for taking the time to review Acer House Care home, getting to know those that live here is a must, this enables us to tailor our support to meet individual needs, wishes and preferences. We are pleased to hear she ahs settled well.
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Review of

Acer House Care Home - Avery Healthcare

from C C (Daughter of Resident) published on 10 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
As soon as you walk through the doors you are met with a friendly and happy environment. This goes for the happy friendly and engaging staff through to the residents themselves.
Our mother settled quickly into her lovely room with private ensuite wet room, overlooking private gardens. The standard
of the accommodation is excellent, clean with a fresh and pleasant atmosphere. The amenities are not short of what you'd find in a high level hotel.
There are regular activities each day to suit most needs.
The level of care is great. The support provided extending to our family as well as our mother. The health issues she has had have been handled sensitively and we have been kept fully involved, giving us confidence that she is being well cared for.
All the staff work so hard and their energy and commitment is obvious to see.
Thank you to all the staff at Acer House, what a great team you are and thank you for everything you do in making the home such a special place.
Reply from Sam Ealden, Manager at Acer House Care Home - Avery HealthcareThank you for taking the time to review Acer House Care Home. We are pleased mum is happy in the home and you as a fmaily feel supported and comfortable with the environment. We aim to support not only the individual living with us but their network of support, ensuring a person centred approach in the best way to work collaboratively. the staff certainly do work hard to maintain the standards you have talked about, each and every one of the going above and beyond as part of their normal day to day duties.
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Review of

Acer House Care Home - Avery Healthcare

from Sally T (Daughter of Resident) published on 10 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum is at Acer House and I'm so happy that she is so well looked after. Acer house is really well managed, all the people who work there are lovely. It's spotlessly clean and the rooms are well furnished, my Mums room is lovely and she is happy there. They organise lots for the residents to do
and make sure everyone is aware of what is available. The food is lovely and family can also eat with residents for a small charge. I am so pleased we found Acer House for my Mum to stay at, I wouldn't hesitate to recommend it to anyone looking for somewhere for their loved ones to stay.
Reply from Sam Ealden, Manager at Acer House Care Home - Avery HealthcareThank you for taking the time to review Acer House Care Home, we are pleased to hear you are happy with the service and mum is settling nicely into her new home. Daily living and stimulating activities are important to us and we try to provide a variety of engaging activities and events. Thank you for such lovely feedback, we look forward to a long and happy relationship with mum and her family to maintain the high standards of care and support we deliver to her.
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Review of

Acer House Care Home - Avery Healthcare

from G J (Son of Resident) published on 8 June 2026 Submitted via Website • Report
Overall Experience 3.0 out of 5
I have had a continuous association with AH since 12/2012. It is not the home it once was. With a few exceptions interaction between staff and residents is transactional, not conversational or stimulating. There are different approaches between the ground and dementia care floors. For more than 2
years activities have been extremely poor (self-led activities for residents with dementia are inappropriate). Communication between the home and family is erratic and dependent entirely on individual staff. Turnover of staff is high. Despite supposedly having key workers this has never happened in my experience. Food choice is now very limited, lunch offers a main course of either vegetarian or non-veg. Relatives meetings are held quarterly but minutes have not been circulated to those unable to attend since February 2024. I have no issues with personal care. Excellent hairdressing and chiropody services are available. Front of house staff are friendly and welcoming. I would not use again!
Reply from Sam Ealden, Manager at Acer House Care Home - Avery HealthcareThank you for taking the time to review Acer House care Home. We appreciate open and honest feedback, had these issues been raised with a member of the team we could have worked constructively and in partnership to improve in areas you feel did not meet your expectation. Our hairdressing and chiropody services are brilliant, since the departure of your loved one we have also introduced a dental service provided at the home as we believe holistic care and support is the best way to care and support all of our residents.
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Review of

Acer House Care Home - Avery Healthcare

from T P (Son of Resident) published on 2 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother entered into this care home as she was no longer safe to live on her own and in a short time she has settled in better than we could have hoped for. She has a lovely bedroom with shower room looking onto trees and has her own patio. The staff from the cleaners to the manageress have all been
very welcoming and friendly towards my mother which has made her transition much smoother and they couldn't be more kind or efficient. The amenities are excellent, a hairdressers, spa room and cinema room and a programme of activities for the residents to enjoy and occupy themselves. The food looks lovely and is prepared on the premises and their is plenty of comfortable chairs both in the lounge and the spacious garden. To have mum in such a safe and caring environment where she can be more mobile than in a long time gives myself and my wife peace of mind. Only been two weeks but we are so pleased that mum is happy and well looked after. Excellent care home.
Reply from Sam Ealden, Manager at Acer House Care Home - Avery HealthcareThank you for taking the time to review Acer House Care Home in WSM. We are so pleased to hear how well your mum has settled, she is a warm and friendly lady who is making friends and engaging well with others.
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Review of

Poets Mews Care Home - Avery Healthcare

from Jill S (Respite Resident) published on 29 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything just excellent.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery HealthcareDear Jill, thank you so much for taking the time to complete such a positive review for us. It was a pleasure to have you staying with us at Poets Mews. We hope to see you again soon. Your feedback will be shared with the staff team.
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Review of

Acer House Care Home - Avery Healthcare

from Tim S (Husband of Resident) published on 15 April 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
To state why we gave four stars (not five) would identify the resident. Otherwise mostly very good.
Reply from Sam Ealden, Manager at Acer House Care Home - Avery HealthcareWe thank you for taking the time to review Acer House Care Home, we are pleased to hear your experience has been mostly positive. We appreciate your honesty and knowing areas others feel require some improvement gives us something to strive for. We do hope you keep in touch and pop in for a coffee if your passing.
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Review of

Acer House Care Home - Avery Healthcare

from P M (Daughter of Resident) published on 15 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wanted to take a moment to thank you all for the care, kindness, and dedication you show to my dad each and every day. It's always so clear from my visits just how much you all genuinely care.


It gives me great comfort knowing he is in such capable and compassionate hands. The warmth, patience,

and attention you show truly makes a difference-not just to him, but to me as well.


Thank you for everything you do, often without recognition. It means more than I can properly put into words

Reply from Sam Ealden, Manager at Acer House Care Home - Avery HealthcareThank you for taking the time to review Acer House Care Home, we strive to ensure your family is our family and that the same love and attention is delivered within the the care home setting. Each and every team member goes above and beyond in their own way creating the home from home environment.
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Review of

Acer House Care Home - Avery Healthcare

from Jo H (Daughter of Resident) published on 15 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Acer House are caring, friendly and professional. My father is well looked after and is safe in their care. The home is spacious and well organised with a good variety of meal and entertainment options. We have peace of mind that Dad is being well cared for both physically and mentally.
There's also a very good medical back up from the GP practice with regular clinician visits to Acer House. We are more than happy with Acer House and the wonderful team who make it all happen.
Reply from Sam Ealden, Manager at Acer House Care Home - Avery HealthcareThank you for taking the time to review Acer House Care Home, we are pleased to hear both yours and dads experience has been positive. Our connections with the GP surgery do add a layer of security for families knowing that routine ward rounds occur on a regular basis and that the same person attends the home for these to be carried out allowing us to provide continuity and consistency to our residents and families
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Review of

Acer House Care Home - Avery Healthcare

from Samantha E (Granddaughter of Resident) published on 20 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan came in for respite on 15-01-26.
She loved it so much that she is now permanent. Staff are lovely, very friendly. Nothing is too much trouble. Food is good. Nan is happy and settled, and we always feel welcome visiting.
Reply from Sam Ealden, Manager at Acer House Care Home - Avery HealthcareThank you for your lovely feedback about Acer House Care home. Your nan is well and truly part of the family and has settled in well, we are pleased you feel welcome as we strive to involve families in the care home life
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Review of

Acer House Care Home - Avery Healthcare

from Jennylyn M (Daughter of Resident) published on 13 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I chose Acer House for Mum to go to, for a month's respite, after she had been seriously ill in hospital. Two months later and Mum has now made this lovely house and gardens her permanent home. I cannot thank the friendly, caring, professional staff enough for all their kindness and care and reassurance
towards Mum. Nothing is too much trouble and we can always ask for and receive help at any time. Mum has friends and wonderful carers in her new home. All of her family and friends love to visit Acer and feel at home there too. Mum is happy and safe, which makes us happy too.
Reply from Sam Ealden, Manager at Acer House Care Home - Avery HealthcareThankyou for your feedback about Acer House Care home, we are so glad your mum ( and the family) have become part of our Acer House Family. WE strive to ensure all our residents and families feel comfortable and safe in our environment and aim to provide person centred care and support to improve quality of life for all
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Review of

Poets Mews Care Home - Avery Healthcare

from Kate K (Daughter of Resident) published on 6 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been at Poets Mews for a few months now. When she arrived she was very reluctant to be there. Since then she has, unfortunately, had several stays in hospital. I cannot fault the staff for their attentiveness and care in getting Mum the help she needed every time she needed to go into hospital.
Absolutely fantastic and made us, her family, feel so reassured knowing that she was in the best hands possible. Thank you. Now that Mum is back in the care home, she is much happier and knows herself that it is the best place for her to be. She is fond of several of the staff, gets involved in as many of the great activities as she can, loves having her hair done by the hairdresser and enjoys going up to the cinema to see a film. She has made a few friends as well. Us as a family also feel very welcome when we visit. The staff are friendly, helpful and professional.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery HealthcareThank you for your lovely feedback which we will share with the staff team. We are very happy to see Mum making friends and enjoying life at Poets Mews.
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Review of

Poets Mews Care Home - Avery Healthcare

from S M (Daughter of Resident) published on 26 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Joyce has been a resident at Poet's Muse for 14 months.In that time she has been treated with kindness, professionalism, care and fondness by every member of staff in every job role day and night. Everyone plays an integral part in Mum's stay. Her health, wellbeing and stability are assessed daily and
appropriate action taken along with discussing and informing us at every step.
Mum has thrived since being at Poet's Muse, she is calm , content and happy due to the wonderful care, food, activities, cleanliness and maintenance of her room and surroundings. She loves having her hair done every week. All the relatives are made to feel so welcome day or night and we have been made to feel part of her new family. Grandchildren and great grandchildren love visiting ' Nana's Hotel' and it really is, with an abundance of additional extras. They think of every little detail to make residents and relatives feel wanted and special. Thank you all so much, we can truly relax when we aren't with Mum
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery HealthcareThank you so much for taking the time to leave us such a wonderful review. Your feedback and kind words will be shared with the whole team, who will really appreciate the positive feedback you have given.
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Review of

Poets Mews Care Home - Avery Healthcare

from Mark A (Partner of Resident) published on 23 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father in law has been in Poets Mews nearly 3 years.
After initially enjoying his stay in the residential wing he's now in the nursing section after a long stay in hospital. The improvement in his health after that hospital stay has been great and is down to the wonderful nursing team in that area.
We've found the management team, nursing team and all the staff so professional, kind, approachable and caring.
We wouldn't hesitate to recommend Poets Mews to anyone, be it for residential, respite, nursing or dementia care.
Keep up the great work team PM. 10/10 from us!
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery HealthcareThank you so much for taking the time to write such a wonderful review for us. I will share your comments with the whole team and I know they will really appreciate your kind words.
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Review of

Poets Mews Care Home - Avery Healthcare

from Cara M (Daughter of Resident) published on 23 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Care our mum receives at Poets Mews is excellent. In particular the range of activities are brilliant. The Food is wonderful and the accommodation is like a hotel.
We always feel welcome and part of mum's experience.
Issues that I would like improved :
*more one to one talking and walking with
mum, residents should have at least 45 mins a day when staff talk with them and walk them around to keep them mobile
*when there is an activity- remembering to get mum to it,
*more care on personal hygiene ( teeth brushing and nail cleaning in particular),
*more active watching of TV. The Lounge TV is often on pause when I visit and it should be that someone ensures that there is always something on in the TV room.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery HealthcareThank you for your lovely comments and for your feedback. We have now purchased an additional TV for the main lounge and the previous TV, which is also an activity table, has now been set up as the activity table for permanent use as that.
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Review of

Poets Mews Care Home - Avery Healthcare

from J K (Daughter of Resident) published on 20 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Poets Mews you make a difference and especially when it really counts. Many thanks to Ian who went out of his way today to take Dad to a hospice in Bristol to see his wife on her birthday., and to all the wonderful team that helped make it happen. We can't thank you enough.
From reception to personal
care, senior nursing staff to management and a special mention to Jude in entertainment. You are all amazing.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery HealthcareThank you so much for your lovely comments. I will share these with the whole staff team. It's our pleasure to support your Dad.
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Review of

Poets Mews Care Home - Avery Healthcare

from Karen B (Daughter of Resident) published on 18 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was lucky enough to move into Poets Mews in Sept 2025 after a fairly long illness. During the 3 months of his stay until he sadly passed away, his care was second to none. The staff were exemplary and looked after my dad as if they were family. In fact evey single member of staff was utterly
professional and also just lovely, caring people who couldn't do enough for Dad, or us, his family. I know that my dad felt extremely at home at Poets Mews, he wanted for nothing, their attention to detail and patience was heartwarming. Towards the end, the team rallied around us and made such a sad time loving and respectful. As a family, we can't thank everyone at Poets Mews enough for their support when my dad passed away recently and for their wonderful continued care of my mom. Thank you, everyone, from the bottom of our hearts.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery HealthcareThank you so much for your wonderful review. It's our privilege to have been able to care for your Dad, and for us to continue to be able to support and care for your Mum. Your kind and lovely comments have been shared with the whole team.
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Review of

Acer House Care Home - Avery Healthcare

from P W (Nephew of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited a fair number of residential and nursing care homes and regard this as one of the best. The home has a well organised staff structure of caring people at all levels. Understood external access points must be locked at homes, it can be most frustrating ringing a bell and waiting at the
door for a random response (hopefully) whereas Acer have a welcoming receptionist with vision of the front entrance controlling resident safety. On entering there is a warm and fresh smelling ambience and the staff are happy to accompany you, if appropriate, to meet residents. There appears to be plenty of facilities to stimulate residents of varying abilities and they are treated with a good level of dignity when individual needs are delivered by the staff. The food quality and choice is quite exceptional and I have always witnessed plenty of nice smiles from operatives and residents alike when visiting.
Reply from Sam Ealden, Manager at Acer House Care Home - Avery HealthcareThank you for taking the time to leave such a positive review, we are pleased to hear your experience with the home was so positive. We aim to provide 5 star care and support not only to those living within our servicer but to each and every visitor that comes through the front door.
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Review of

Acer House Care Home - Avery Healthcare

from Paula B (Daughter of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The amazing staff & top notch care provided makes Acer House exceptional! The GM is: professional, approachable, hands on, leads her team by example & has a great sense of humour. She motivates & inspires an excellent team & the residents & staff are 1 big family. Every team member demonstrates great
compassion, patience, respect & professionalism to the residents & us families.- even on the most challenging days.Staff are always cheerful & very supportive to residents & families alike.It is such a relief to know mum is both safe & well cared for. I'm so grateful for the extraordinary & individual care mum receives. The staff are proactive in involving us if they have any concerns regarding mum's advancing Altzheimers & take time to involve us in any decisions/changes needed. In 1-1 the staff are at present aiming to get a 2-way conversation for as long as possible & as mum likes her new 6 x 24 piece jigsaws are going to match the activity to what mum enjoys & can do.
Reply from Sam Ealden, Manager at Acer House Care Home - Avery HealthcareThankyou for taking the time to leave such wonderful feedback about the amazing team we have here at Acer House Care Home, we strive to ensure each resident living here is treated with dignity and respect and support is available to all friends and family. We look forward to continued team working as #onefamily
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Awards / Recognitions (13)

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