Care Homes Owned by Avery Healthcare Group in North Somerset

On behalf of the patient that she is well cared for, so much so that on her arrival, she was confined to bed. Within a year she not only able to leave her bed, she now mixes with the residents,

The team at Acer House are all amazing. After being in the home a few months, Mum's dementia declined and needed to be moved upstairs. This was an emotional time but everyone was so supportive. Since being there, the team have continued to care and look after mum so that as a family we are confident that mum is safe and well looked after. Special shout out to Vicky for the other week when mum was taken ill during the evening. Staying way after her shift to ensure mum was ok and was able to pass over to the night shift . I wish I could name everyone for all the hard work and care they provide, as they really are a special team. Thank you!

My elderly Mum has been at the care home for 10 months now. She was so reluctant at first and we had a few months of difficulties settling in as well as illness. However, she now voices to me how she enjoys living in Poets Mews and realises why she needs to be there. She is so much happier in herself. She has made friends with other residents. She has lost friends there too but the staff have looked after her during those difficult times and we are grateful for that. We are always greeted by the staff with a smile even if the home are having a difficult day. The carers are fantastic and we feel reassured that Mum is in a good place. We couldn't fault it. Thank you from the bottom of our hearts

We can't speak highly enough about all the staff from the manager, receptionists, housekeepers & Carers. Thank you.

My Mother-in-law has been a resident in Acer House for over 3 years. All staff, from receptionists to the home manager are always friendly and welcoming to us and answer any queries. My Mother-in-law is happy and settled in the home, loves her room and sees it as her 'home'. She is well cared for and we have no concerns. She participates in the activities and enjoys socialising with the other residents. I would not hesitate to recommend Acer House, thank you to all the staff at Acer House.

They are so friendly & kind and considerate of all of her needs. Thankyou Poets Mews!

She is very well looked after in a very safe environment.

I would like to say first visit to see Anne and my first impression is how lovely it is here. Such friendly, kind staff. Catering is great and we are currently enhoying the wonderful gardens with tea and cake. I have not seen Anne so settled in such a long time - thank you.

Mum received wonderful care at Poets mews, every member of staff, in all roles were kind, respectful, caring and professional. As a family, right down to Great Grandchildren, we were welcomed and supported. The Great Grandchildren nicknamed Poets Mews 'Nanas Hotel'. Mum's every need was attended to and more with activities and entertainment. Thank you Poets Mews

Poets Mews is a truly lovely care home. We were really impressed from the first time we looked around. Mum is well looked after by the friendly, attentive staff. It's a huge help to us to know she is happy in this safe and calm environment. The home puts on lots of entertainment and activities for the residents. A really great place!

This is an exceptional home and would be my first choice

My mum has been in Acer House for a year now and I am very happy with the care and support that she receives from Sam, Kirsty and their wonderful team. The food & drink is good and plentiful, clothing washed & returned in a timely manner, rooms have a high standard of cleanliness, assistance given with personal care when desired and a range of activities providing mental and physical stimulation (not that mum participates in many of these). I am always warmly welcomed when I arrive at Acer House by their great reception team, and I have huge confidence in the medical team in their care for mum, who has dramatically improved health wise over the last year. I am comforted in knowing mum is being very well looked after at Acer House. I have no hesitation in recommending this Care Home.

Needed to place mother in law in Poets Mews for 2 weeks respite care. From the initial call, having a walk round of the home right through to settling her in, I cannot praise the staff highly enough. Nothing was too much trouble. The home is clean, tidy and as good as any 5 star hotel I've stayed in.

However, the best part of the whole process was the staff. They treated her, and us, with dignity, kindness and above all caring. Thank you so much for looking after her.

We settled mum in today and although she was anxious when we left, I've just phoned to see how she is and was immediately put through to her nurse who reassured me that mum is comfortable and happy. She's even eaten soup, beans on toast and fruit pie and custard for her supper - much more than she's used to eating.

Father in law was warmly welcomed and settled well for his two week respite stay. Staff were attentive and respectful and friendly towards family as we dropped him off for his first stay. At the assessment, the manager and other staff spoke kindly and specifically to FiL which reassured us of their patient first approach. A very good experience

Nothing was too much trouble from the team at Acer to help me get Mum's room ready so that when I moved her in it all felt familiar which is important when you have dementia. They went out of their way to understand Mums history and her likes and dislikes, and made sure to welcome her. She has settled really quickly which is such a relief for me. I would not hesitate to recommend them for looking after someone with dementia.

My Mum is at Acer House and I'm so happy that she is so well looked after. Acer house is really well managed, all the people who work there are lovely. It's spotlessly clean and the rooms are well furnished, my Mums room is lovely and she is happy there. They organise lots for the residents to do and make sure everyone is aware of what is available. The food is lovely and family can also eat with residents for a small charge. I am so pleased we found Acer House for my Mum to stay at, I wouldn't hesitate to recommend it to anyone looking for somewhere for their loved ones to stay.

I have had a continuous association with AH since 12/2012. It is not the home it once was. With a few exceptions interaction between staff and residents is transactional, not conversational or stimulating. There are different approaches between the ground and dementia care floors. For more than 2 years activities have been extremely poor (self-led activities for residents with dementia are inappropriate). Communication between the home and family is erratic and dependent entirely on individual staff. Turnover of staff is high. Despite supposedly having key workers this has never happened in my experience. Food choice is now very limited, lunch offers a main course of either vegetarian or non-veg. Relatives meetings are held quarterly but minutes have not been circulated to those unable to attend since February 2024. I have no issues with personal care. Excellent hairdressing and chiropody services are available. Front of house staff are friendly and welcoming. I would not use again!

My mother entered into this care home as she was no longer safe to live on her own and in a short time she has settled in better than we could have hoped for. She has a lovely bedroom with shower room looking onto trees and has her own patio. The staff from the cleaners to the manageress have all been very welcoming and friendly towards my mother which has made her transition much smoother and they couldn't be more kind or efficient. The amenities are excellent, a hairdressers, spa room and cinema room and a programme of activities for the residents to enjoy and occupy themselves. The food looks lovely and is prepared on the premises and their is plenty of comfortable chairs both in the lounge and the spacious garden. To have mum in such a safe and caring environment where she can be more mobile than in a long time gives myself and my wife peace of mind. Only been two weeks but we are so pleased that mum is happy and well looked after. Excellent care home.

Everything just excellent.