Care Homes Owned by Avery Healthcare Group in Buckinghamshire

Reply from Deepu Ravindran Pillai, General Manager at Milton Court Care Home - Avery HealthcareGood Morning A R,
Thank you very much for the lovely Review.
Thank for you for your time.
Much appreciated.
We will share the review with our team.
Many Thanks

Reply from Karen Holmes, Home Manager at Cliveden Manor Care Home - Avery CollectionThank you so much for taking the time to share such a beautiful message. We are truly touched by your words.

We know how difficult and emotional this journey can be, especially after years of caring for a loved one and making such a significant decision. To hear that you feel relieved, supported, and at peace means more to us than we can say. It is exactly what we hope every family will feel when they come to Cliveden Manor.

Your trust in us is something we never take for granted, and we are so pleased that your father is settled and that you feel confident you have found the right place. Knowing that you feel saved by this decision is incredibly humbling for our entire team.

Thank you again for your kindness and for sharing your experience. It is a privilege to care for your father and to support your family. Please know that we are always here for you.

Reply from Deepu Ravindran Pillai, General Manager at Milton Court Care Home - Avery HealthcareHi Kim,
Thank You very much for your time to complete the review.
Much appreciated.

Reply from Karen Holmes, Home Manager at Cliveden Manor Care Home - Avery CollectionThank you so much for taking the time to share such a thoughtful and positive review. We are truly delighted to hear how well your father has settled at Cliveden Manor and how positively his wellbeing has improved.
It means a great deal to our whole team to know that our activities programme, freshly prepared food, and warm, professional care have made such a difference to his daily life. Keeping our residents engaged, happy, and feeling secure is at the heart of everything we do, so your kind words are incredibly rewarding.
We're also pleased to hear that our communication with families has been reassuring, supporting both residents and their loved ones is very important to us. Thank you again for your recommendation and trust; it is a privilege to care for your father.

Reply from Louise Palmer, Client Liaison Manager at Cliveden Manor Care Home - Avery CollectionThank you so much for your very considered response to our request for a review. It was an absolute pleasure working with you over a short period of time to achieve this very positive and happy outcome. Your mother moved into Cliveden Manor last month and has settled into Willows our Dementia Community so well. We will certainly share your feedback with the staff and have enjoyed welcoming you here as you visit your mother on a regular basis.

Reply from Kayley Sparrow, clm at Beaconsfield Heights Care Home - Avery CollectionThank you so much for your lovely feedback. We're so pleased to hear that Beaconsfield Heights feels like the right place for your mother. We'll be sure to share your kind words with the whole team - it truly makes a difference.

Reply from Karen Holmes, Home Manager at Cliveden Manor Care Home - Avery CollectionThank you so much for your kind words and for sharing your experience of your mum's time at Cliveden Manor. It means a great deal to us to know that she has felt loved and well cared for over the past six and a half years. Were especially proud of our team on the Willows Suite, and it's heartening to hear how much their care and support have meant to your family.Were also delighted that your mum enjoys the activitiesespecially the singing sessionsas well as the food and the support from our laundry and housekeeping teams. Your feedback is truly appreciated and will be shared with the whole team. Thank you again for your continued trust in us.

Reply from Kayley Sparrow, CLM at Beaconsfield Heights Care Home - Avery CollectionThank you so much for your lovely feedback. We're so pleased to hear that Beaconsfield Heights feels like the right place for your mother-in-law. We'll be sure to share your kind words with the whole team - it truly makes a difference.

Reply from Kayley Sparrow, CLM at Beaconsfield Heights Care Home - Avery CollectionThank you so much for your kind words. We're delighted to hear that your mother has settled in well and that you've felt supported throughout the process. It's our pleasure to care for her, and we're always here to help you navigate this journey.

Reply from Karen Holmes, Home Manager at Cliveden Manor Care Home - Avery CollectionThank you for taking the time to share your feedback. We're so pleased to hear that your mother has made good progress since arriving and that you've found the rooms comfortable and our team caring and supportive. It's always encouraging to hear such positive comments about the environment and the dedication of our staff.We do, however, take your comments about response times very seriously. We understand how important it is for residents to receive prompt support, and were reviewing our staffing levels and care processes to ensure we're meeting the needs of all residents as effectively as possible.Your feedback is invaluable in helping us identify areas where we can improve, and we really appreciate you bringing this to our attention a

Reply from Louise Palmer, Client Liaison Manager at Cliveden Manor Care Home - Avery CollectionThank you for your very kind and considered review, it is very much appreciated and will be shared with all the staff here at Cliveden Manor.It was such a pleasure to have your father here as a resident and we know that he considered it his home albeit for a short period, he is missed by all the staff, such a lovely gentleman.

Reply from Christina Stuit, Client Liaison Manager at Milton Court Care Home - Avery HealthcareThank you for taking the time and effort to give us a favourable review. We do appreciate it you.