Care Homes Owned by Avery Healthcare Group in Wiltshire

Mum came to live in Merlin Court in March as her dementia diagnosis worsened. Mum has always been incredibly independent so we were very worried about whether she would like it. We started with a 3 week respite trial and converted to permanent residence afterwards. Mum has taken to Merlin Court like a duck to water. She has been so well cared for that the decision to stay was not at all difficult and it has worked out perfectly. She is very happy, says the food is delicious and all the staff are so kind. We enjoy having coffee and cakes in the cafe and have fun talking to other residents. Caroline, the Head of Care and Deputy Head of the home, has been so supportive - with the transition and other matters - she's an ultimate professional and my experience with all the staff is that they are friendly, caring and 100% committed to the well-being of their residents..

I was very pleased indeed by the way that my friend was supported and cared for in the last eighteen months of his life by all the staff at Merlin Court. Nothing was too much trouble and they managed some difficult moments in the final weeks with considerable professionalism, skill and compassion.

I have found all the staff very kind and helpful. If I have had to ask for help then they have helped with any problems, usually small, I have had kindness and helpfulness from everyone.

Staff very helpful and knowledgeable. Good selection of meals. Always someone to help when you want it.

Mum came to live in Merlin Court 6 months ago after a fall. She was so well cared for that she decided to stay and it has worked out perfectly. She is very happy and has made some nice friends, says the food is delicious and enjoys socialising in the daily activities. She was lonely living alone in her flat but she's busy all the time now and it's a pleasure when we visit her and have tea and cakes in the cafe. All the staff are super, friendly, caring and nothing seems too much trouble for them. My brother and I, together with Mum, feel we definitely chose the right place all round.

Our experience of Merlin Court so far has been very good. Staff are excellent, and our relative seems to be happy and is being well looked after. The home is well presented and is always clean and tidy. It is also well equipped with a coffee area and a cinema room.

A perfectly satisfactory service but I would love to see a bit more attention to detail e.g. her sheets were a mess - food etc - last time we visited, the window was open when it was very cold outside. The free coffee and tea is a boon but regularly have a problem finding clean mugs.

The home is clean and safe for residents. The staff care - and treat residents well. Food is good and it seems well equipped. The home is managed well now (I didn't feel it was when the resident I care for entered the home in summer 2024) and there is now much more regular communication about health and wellbeing matters. There is always someone to ask if you are concerned about a resident.

I've just been to see my Mum and yet again I'm impressed with all the friendly staff at Merlin Court. As soon as you walk through the door the receptionist gives a lovely warm welcome. The admin secretary is very helpful with any queries, everywhere is beautifully clean and the residents are enjoying activities and socialising. The carers show such incredible goodwill and kindness to Mum, treating her with gentleness and respect and they all have a great sense of humour which Mum really enjoys. The manager and the deputy manager are both very approachable and of course its their expertise and professionalism that brings everything together at Merlin Court. Thank you to everyone !

My mother and I came to visit one of the residents today. We were immediately impressed by the warm and professional reception. We met in the 'cafe' area and enjoyed delicious complimentary tea/coffee and homemade cakes. Our friend was clearly very happy and content here, which was a joy to see. The visitors' bathroom facility was immaculate. Thank you.

Merlin Court has a happy atmosphere and I feel welcome from the moment I walk in the door. Lunch with my Mother is a treat as the food is nutritional as well as delicious. I particularly like the range of activities and outings that have been on offer in recent months to encourage mobility and maintain mental functions. It is good to see residents being encouraged to join in with an activity most days.

Finding this hidden gem of a care home for mum almost 3 years ago was such a huge relief! It is a truly wonderful family home-from-home and I look forward to my regular visits, always assured of a cheerful reception from happy staff and residents within a beautiful setting. The new manager has had a massively positive impact: staff morale is noticeably high and the bespoke care they provide each resident is exceptional. The home is light, modern and fresh; warm and welcoming; with the sound of chatter, activity, music and laughter throughout. The sunny atrium bistro, gardens, and full and varied menus and activity calendars are particular highlights. The maintenance and housekeeping staff take real pride in their jobs and provide an excellent service, be it re-arranging personal bedroom furniture and wall pictures to suit residents on Day 1 to promptly labelling and laundering clothes. I cannot recommend this Home, the staff and the level of care more highly, and I do so regularly!

I knew from the start Merlin Court was the right home for Mum, and would have no hesitation recommending Merlin Court to other families looking for a safe, caring environment for their relative.

Overall the home works well and my mother seems happy and well looked after. It would be good if one member of staff kept an eye on her and could provide updates/feedback. We have no one to ask any questions about her (elements, behaviour etc).

I highly recommend Merlin Court for its exceptional care and warm atmosphere.

Mum has now been at Merlin Court for 10 months after a fall meant she was unable to be cared for at home. So far we are delighted with our choice and Mum is very settled. It took time for her and us to adjust to the realisation that this is now her home and we should engage more with the team over her specific needs, concerns and personal care plan. In recent meetings the Manager has answered our questions with friendly diligence, offered positive tweaks to the care plan and we feel we have a solid relationship moving forward to make Mum's experience even better. The care team are delightful, the meals are generally excellent and Mum eats well. Her room, and the wider home seem very clean and well-maintained. We have no hesitation in recommending Merlin Court for those looking for a friendly, caring and professional care home.

I am very pleased with the standard of care, she has really settled in very well, in fact much better than I was anticipating. I have now had two review meetings with the manager, at which I have been able to raise any concerns, and am pleased these have been taken on board and dealt with in a timely manner. I am able to email or talk to the manager at any time should I need to, and always get a prompt reply. The Staff are all very friendly and welcoming and clearly know the Residents and their families well. I would have no hesitation in recommending Merlin Court to other families who are looking for a care home for relatives.

Have been well looked after and well fed. Friendly.

Merlin Court Care Home is an exceptionally welcoming place. Everyone has been extremely friendly and helpful to both my mum and all of her visitors. The staff are all cheerful, polite and never seems too busy to talk through any issues.

Good staff, very helpful. The building is well maintained. The food is good.