Care Home Owned by Avery Healthcare Group in Wiltshire

Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery HealthcareWhat a great review! We appreciate you sharing this wonderful feedback! Its so amazing to hear Mum has settled so well and is loving her life here at Merlin Court; we do keep people rather busy with all our social activities. The wellbeing of our residents is so important to us. That people feel great about their life and themselves is at the heart of what we do. Its sounds as if Mum is super content and at home here, amongst staff who genuinely care.

Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery HealthcareThank you so much for your review. We appreciate your feedback and are fully committed to the health, safety and wellbeing of our residents. We continue to make improvements within our home and are always striving to provide the best possible environment and care to both our residents and their family.

Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery HealthcareWhat an absolutely wonderful review! We cannot thank you enough, in expressing your appreciation for the immense hard work and dedication of all our respective teams and their individual members. As you know well, we really do work from the heart and with passion towards ensuring we provide the highest standards of dignified care for the people that matter most. We extend this care also to our amazingly supportive families. We indeed work daily with kindness and respect and of course gentle humour; we feel it important to bring Joy and contentment to daily life here at Merlin.

Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery HealthcareThank you so very much for your very kind comments. We are so pleased you both enjoyed your visit, enough to make positive comment. We much enjoy visitors to our Home, as do our individual residents. Please visit as often as you can. You will always receive the warmest of welcomes and fresh cakes, await your next visit. Kindest Regards Caron

Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery HealthcareThank you so very much for your review of residential our care services at Merlin. We aim always to create an atmosphere that is warm, welcoming and homely both to residents and their loved ones. Promoting meaningful activities, maintaining and developing personal identity is something close to our hearts. We strive daily to ensure individuals enjoy life, keep their minds sharp and stay connected with others and their community. We offer and encourage engagement in all types of activities which we feel not only improves physical health but also brings a sense joy and positive wellbeing. All teams at Merlin come together to ensure everyone enjoys later life to its fullest!

Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery HealthcareThank you for your very kind review of our lovely Home. We aim always to provide a warm, welcoming and caring service and strive always to be responsive to the needs of both our residents and the people that matter most to them.

Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery HealthcareThank you so very much for your very touching review of our Home. Mum is the most special lady and each and every one of us, adore her. As you know, the house is always full of fun and laughter and Mum enjoys very much the company of others. We really do try to deliver the very best and warmest of care to our amazing residents. Staff are encouraged to recognise and respond to the individuality of each person in our care. We are truly one big family, with a wonderful home environment. Staff, residents and relatives alike work together to ensure the Home is consistently developing and improving in all areas of our service delivery. Thank you for all your wonderful support.

Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery HealthcareWe are so happy you feel Mum is living her best life. We are very proud of our passionate, dedicated very professional staff who pride themselves on delivering the highest standard of personalised care. Daily activity is meaningful and engaging. Family and friends are encouraged to join in to create an inclusive, warm, welcoming and homely atmosphere. Staff have individually designed development plans which includes learning dementia care and are motivated and driven toward continued learning. They are remarkable individuals with a great deal to offer. We aim always to be sensitive and responsive to the needs of both residents, staff and family members. Merlin maintains a clean, comfortable and stimulating environment filled with happy and contented individuals. Our Home is truly a unique place to both live and work. It has a real feel of 'home' where staff work alongside residents and their families with the greatest sense of mutual openness, transparency, trust, respect and unity.

Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery HealthcareThank you so much for your amazing review. Mum quickly became very dear to us and our Merlin family! We have a very creative and positive approach to our daily activities and events planner. Our residents and their personal well-being, is at the very heart of everything we do. We recognise the importance of supporting people to live well in mind, body and spirit! We have very dedicated teams and all staff fully appreciate the importance of providing a quality living environment, a delicious, varied and well-planned menu and plenty of opportunities to learn new skills, practice old and get plenty of exercise. All this combined with lots of kindness and encouragement we feel, promotes a great sense wellness and a positive culture of purpose. I am so happy to hear you would like Mum to come and stay with you again. Look forward to seeing you all very soon.

Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery HealthcareThank you so very much for your kind words and for taking the time to share your feelings about Merlin Court. It makes us so happy to know you feel Mum is safe and happy, in our care. We do have such wonderful teams of dedicated staff. Both the care and ancillary teams are longstanding and diligent staff, unreservedly committed to the delivery of the highest standards. We plan to care very individually for all in our community and enjoy every aspect of working with our residents and their loved ones in maintaining a happy, safe and nurturing environment. Thank you for your continued support. We appreciate very much all our very lovely family members.

Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery HealthcareA very kind review. It means a great deal to us to know all our dedicated and considered care is appreciated by not only our residents but also the people that matter most to them. It is a true privilege to have the opportunity to review, support and reassure both residents and families, in the care they receive. Placing people's comfort and safety and ensuring peace of mind to their family and friends, is something very close to our hearts. Once again, a sincere thank you from us all.

Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery HealthcareThank you so very much for your kind words regarding our lovely home. We endeavour daily to create the very best environment for our very amazing residents, relatives and visitors. Staff and residents alike are treated individually with kindness, understanding and compassion. Staff strive daily to deliver the highest standards of considered care and we pride ourselves on working as a Team towards excellence in quality living.