Care Homes Owned by Avery Healthcare Group in East Sussex

mile to make both my mum and us feel so very welcome and valued.
Everything about the home is just so brilliant. The carers and nurses are the best, they have total respect for mum, always going above and beyond; the activities team are amazing, such a varied schedule of activities, to cover everyone's way of life; the food and dining service is excellent. The atmosphere and ambience is lovely, it really is the closest we could ever find to being in our own homes for our mum and us.
Thank you to EVERYONE (cleaners, laundry, maintenance, admin and anyone else I haven't thought of) at Eastbourne Gardens for enabling us to turn this chapter of our mum's life into a positive and joyous one

much she enjoys the food.

happy atmosphere as soon as you arrive . Staff took a real interest in him and when I visited it was like meeting up with friends .They have some great activities and we both enjoyed the singers and the summer fete afternoon with Morris Dancers .Ice creams kept us cool .
My husband developed an infection and this was dealt with promptly .
Overall we were very pleased we chose there .

him, but they enabled him to stay in the same room offering him highly personalised, loving and dignified care. We felt cared for too, and could come and go as we needed. which was very helpful towards the end. He was given care appropriate for his needs from relatively independent living when he moved in, to increased care and in -house activities , through to end of life. The staff at all levels are exceptional. Well trained, professional and committed to providing the best care they can adapted to the needs of each individual. They are the Eastbourne Gardens family and they provide a true home for their residents. Our grateful thanks to you all.

the nurses, caregivers, or administrative team, everyone is professional, compassionate, and dedicated to providing the highest level of care.
The facility itself is clean, well-maintained, and feels like a true home rather than an institution. The rooms are comfortable and bright and the communal spaces are beautifully designed. What truly stands out is the personalized care our aunt received. It's comforting to know that they are in good hands and being treated with dignity and respect.
The food is delicious and caters to different dietary needs.
This place truly sets a high standard for what a care home should be.
Thank you.

and cared about the situation we were in with our grandma. Her time there was only for a few months but the level of care was excellent she loved all the staff. They made me and my husband feel very welcome nothing was a problem for them. My grandma passed at the home and we were able to come and go when ever we wanted to. This made a difficult and very upsetting situation seem calm as there professionalism was brilliant she was cared for right to the end. This place will always have a special place in my heart.

be forever grateful.

Head of Nursing who answered all the relevant questions in such a way that any concerns and worries disappeared. Now my cousin has been a resident for two weeks and absolutely loves her chosen room but more particularly the wonderful nursing, care, domestic staff and everyone who has entered her room. She has been very independent and I thought the transition might be difficult but not so because she feels so loved and cared for by everyone. We are so thankful we found Eastbourne Gardens and would not hesitate to invite others to visit and feel the care.

invoicing approach which was accurate and transparent. This has been disappointing but the Eastbourne Gardens team have done all they can to support query resolution. The management team have many years of experience between them and is always on hand if anything needs to be discussed. Every decision is made in the best interest of the resident. Care (including nursing care) is delivered in a professional but compassionate manner. When choosing a care home the existence of end-of-life care was important too. Unfortunately, we have recently had to go through that but the service was exemplary and Dad was where he wanted to be during that time with the Eastbourne Gardens family.

catered for is just simply incredible. All the staff are genuinely kind and compassionate and cannot do enough to ensure my mother feels at home and included in what feels like one amazing family. My mother is so happy and at ease and loves all the activities provided and the teams that love to chat with her. The facilities are wonderful and now my mother is considering moving into the home permanently. I would most certainly recommend Eastbourne Gardens.

patient ratio and here it was very good. All of the many staff I met in the five weeks my mother was a resident in the dementia unit were exceptional, all were very knowledgeable, friendly and attentive not only to mum but to her visitors also. I truly felt they all were trying hard to make my mum's stay as good as it could possibly be. To all staff, well done and thank you.

rude and unhelpful management.
There were constant issues with consistency of care - it was common for him to be forgotten entirely in the mornings - and mistakes were often made in his care and medication.
On multiple occasions he would push his pendant alarm for help and no one would come. Once he fell out of bed and was lying on the floor for an hour before help came (something the care home themselves acknowledged).
Management were incredibly unhelpful and downright unresponsive to me when raising queries with them, which is utterly unprofessional. I am staggered that they are still listed as 'outstanding' on the CQC.

found food to be very good. All the staff were friendly, professional and attentive.

so easy. Mum wasn’t looking forward to moving into a ‘home’ but she has embraced life completely. The activities provided are amazing. Mum has enjoyed every celebration, listened to some wonderful performances, visited a preschool nursery, participated in many activities, and made her way onto their social media photos! I really can’t ask for more from the entertainment/activities team.
The care team together with the nursing staff are magnificent and ensure that all the needs of the residents are met.
Last but not least are the reception staff. They are so friendly and welcoming. I’ve worked in that environment and realized what a difference it makes. They do.
Thank you to all.

and laundry and clearing dining were quietly efficient and carried out their duties in an encouraging way. Medical presence by way of nurses was also excellent. The overall experience worked for my wife in her recovery and was memorable.

a care home, she is now much better looked after and seems to enjoy life much more than she did at home.

this week said she wished to become a permanent resident. This decision has been emotional for her and the part played by the staff at Eastbourne Gardens caring for her whilst contemplating her future is not to be underestimated. From the moment she arrived, their patience in dealing with her, their attention to detail in assessing her individual needs, the professional standard of their care and the time taken in communicating with her has been exemplary. It was music to my ears last Tuesday when she asked me to mention the merits of a young carer to management whose help at mealtimes had been wonderful. A sure sign that this special elderly lady is settling in.

that he is getting all possible medical assistance.

greeted by kind and caring staff. The care home is very open and warm. It is wonderful you can visit at any time. The dementia nurses have been excellent in managing Dad's care and the whole team on the Reminiscence floor has been great. My father has put on weight and is eating well. Everyone is very experienced and respectful of his needs. Communication is good and it is a place that my children enjoy visiting to spend time with their grandfather. I reviewed several care homes in the area but the Eastbourne Garden Care home was significantly better.

some criticism.