Care Homes Owned by Avery Healthcare Group in Leicestershire

Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed our August Beach Party. It was a joy to see residents, families, and visitors coming together to enjoy the entertainment, games, and delicious food in the sunshine. Our team loved hosting the day, and your kind words mean so much to them. We look forward to welcoming you back for more events at South Lodge soon

Thank you so much for your kind and thoughtful words. Were truly grateful that youve taken the time to share your experience of South Lodge. It means a great deal to our entire team to hear that your mum feels cared for and treated as an individual that is always our aim.Were so pleased that youve been able to enjoy the gardens together during the warmer weather. Creating comfortable, welcoming spaces both indoors and outdoors is an important part of life here, and its lovely to hear how much that adds to your visits.Your confidence in our care and kind recognition of our staffs dedication is hugely appreciated. Well be sure to pass your comments on to the team, who will be delighted to hear how much their work is valued.

Thank you so much for your lovely feedback.Were truly grateful for your kind words about our team and the care we provide. Its incredibly rewarding to hear that our staffs compassion, attentiveness, and professionalism have stood out during your experience with South Lodge.Were proud to offer a high standard of care in all areasfrom tailored meals and cleanliness to engaging activities that support the well-being of our residents. Your recognition means a great deal to us, and I will be sure to pass on your comments to the whole team.Thank you again for your continued support.

Thank you so much for your kind words and for taking the time to share your experience.We truly appreciate your feedback and are so pleased to hear that your mum has felt cared for and supported during her time at South Lodge. It means a great deal to our team to know that the efforts we make-whether through our care, activities, or simply being there to talk-are making a positive difference.Supporting residents living with dementia is something we are deeply committed to, and we're glad that you've felt reassured by the approachability of our staff and management. We'll be sure to share your comments with the wider team.Thank you again for your continued trust.

Hi Chris, Thank you so much for taking the time to leave such a kind and detailed review. We're so pleased your mum felt cared for during both of her respite stays, especially during what must have been a very difficult time after her home flooded twice.Your lovely comments about our team, meals, activities, and environment mean a great deal and have been shared with everyone at South Lodge. We're also glad you felt welcomed and able to enjoy the tea bar and garden spaces during your visits.Thank you for highlighting the drainage issue in the en-suite-it has since been resolved to prevent this from happening again.We truly value your feedback and are so grateful you chose South Lodge for your mum's care.

Thank you so much for your kind words. We're truly grateful that you've trusted us with the care of both your parents. We're very pleased that you found so many positives to share about our home, activities and colleagues. Thank you again for taking time to write a review.

Thank you so much for taking the time to share such a moving and heartfelt review. Your words mean a great deal to all of us at South Lodge.We feel truly honoured to have been part of both your Mum and Dad's journeys during such significant and sensitive times. It's incredibly touching to hear that your Mum was calm and comfortable in our care, and that your Dad found support and companionship here. Knowing that we were able to provide him with warmth, kindness, and dignity in his final months brings us both comfort and pride.It's always our aim to create a home where families feel supported and loved, and it's heartening to know that you felt heard and that your concerns were always met with care. Your kind words will be shared with the whole team-they will be deeply appreciated.Please accept our sincerest thanks and warmest wishes. Your family will always hold a special place in our hearts here at South Lodge.

Many thanks for you lovely review, so nice to hear you nan is happy here

Many thanks for your valued feedback, I will speak to chef about different vegetarian options however there are already lots of choices available, in regards to the WIFI this has recently been checked and is up to the maximum it can reach, I will be bringing up your comment about the carers and the way they come across in a staff meeting. Regards