Avery Healthcare Group in Leicestershire | 3 Care Homes

Review of
South Lodge Care Home - Avery Healthcare
from Christopher P (Son of Resident) published on 5 February 2026 Submitted via Postal Card • Report

Overall Experience

My father recently passed away at South Lodge, and I would like to give my sincerest thanks to all of the staff. Their professionalism, kindness, warmth and humanity were a perfect example of how a care home should be run. The food was excellent, the gardens were well maintained, the staff are extremely

attentive to all the residents needs, and the activities were daily, and to a high standard. Thank you to everyone at South Lodge, from the manager to the cleaners, for making sure the last year of my father's life was rich, rewarding and worry free. We as a family will never forget your kindness.

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Review of
Hinckley House Care Home - Avery Healthcare
from M P (Wife of Resident) published on 3 February 2026 Submitted via Website • Report

Overall Experience

Friendly, homely environment.
Staff always willing to help when desired. Residents always seem happy.
Always very clean. Vacuuming seen happening on almost all visits.
Food good, residents like it. Always 2 options per meal.
Coffee and tea in reception for visitors and nice cakes.
Always warm in the

home.
Plenty of recreational options arranged for the residents. Including external arranged visitors. Outings arranged for residents, if they wish to go on them.

Reply from Tori Goldsberry, Deputy Manager at Hinckley House Care Home - Avery HealthcareThank you for your kind words. It's always encouraging to receive such a positive review for our home, and our teams, and this will be conveyed to them.
Kind Regards
Tori

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Review of
Lady Jane Court Care Home - Avery Healthcare
from Fiona B (Daughter of Resident) published on 5 December 2025 Submitted via Website • Report

Overall Experience

Mum moved in for some respite three weeks ago and has settled very quickly. We are making her stay permanent as she is very happy at Lady Jane, and is so well looked after. Very much what she needs as she has vascular dementia. She looks the best she's looked in years, and is warm, content and stimulated.

The carers and team members couldn't do more for her, or for us when we visit. The home is bright, comfortable, clean and takes care of mums every needs. We would very much recommend Lady Jane to anyone, either for respite or long term stays.

Reply from Justyna, Customer Service Manager at Lady Jane Court Care Home - Avery HealthcareThank you so much for sharing your experience. We're delighted to hear that your mum has settled in so quickly, and that she's happy, comfortable, and well cared for at Lady Jane. We're especially glad that you as well as mum feel welcome and supported when you visit. Thank you for your kind words!

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Review of
Lady Jane Court Care Home - Avery Healthcare
from Gwen F (Resident) assisted by family/friend published on 26 November 2025 Submitted via Postal Card • Report

Overall Experience

Very happy, feel safe, excellent staff.

Reply from Justyna, Customer Service Manager at Lady Jane Court Care Home - Avery HealthcareThank you so much for your kind words! We are delighted to hear you feel safe and well cared for at Lady Jane Court. Our team truly appreciate it!

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Review of
Hinckley House Care Home - Avery Healthcare
from Tom D (Grandson of Resident) published on 5 November 2025 Submitted via Website • Report

Overall Experience

As a doctor who has visited many care homes across the Midlands, I can confidently say that Hinckley House stands out above the rest.
My grandmother has been a resident for five months, and every visit reinforces my admiration for the staff's warmth, professionalism, and compassion. From carers and

cleaners to receptionists and activity coordinators, everyone takes genuine pride in their work, something reflected in the residents' smiles.
Communication with families is clear, medications are managed meticulously, and any changes in health are swiftly addressed. The team works collaboratively to ensure both safety and well-being.
What truly sets this home apart is the atmosphere, it feels like a vibrant community rather than an institution. My grandmother is more socially engaged and particularly enjoys the music sessions, especially when "Elvis" performs!
As a doctor, I trust them completely. As a grandson, I couldn't be more grateful.

Reply from Leanne Cooper, Home Manager at Hinckley House Care Home - Avery HealthcareThank you for taking the time to review Hinckley House Care Home. We are very grateful for your feedback and that you feel our team go above and beyond. We take pride in our work at Hinckley House and we are pleased to hear that this is reflected in our residents smiles, atmosphere and wellbeing of our residents! We are delighted with your wonderful feedback and this has been shared with the team. It is a pleasure caring for your Grandmother and we are pleased that your Grandmother has settled in well at Hinckley house.

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Review of
Lady Jane Court Care Home - Avery Healthcare
from A F (Daughter of Resident) published on 3 November 2025 Submitted via Postal Card • Report

Overall Experience

My mum has been a resident since 2024. It has been a worrying time for our family but we shouldn't have, because this place has been wonderful experience for us all. Seeing how comfortable they made my mother nothings too much trouble treat her so respectfully never have to worry if she's ok the staff

are such a pleasure to know we thank you all for the care you have shown.

Reply from Justyna, Client Liaison Manager at Lady Jane Court Care Home - Avery HealthcareThank you for giving us 5 star review! We greatly appreciate your kind words and are so happy to hear that you had wonderful experience from the beginning of your journey with our team at Lady Jane Court. Thank you for taking time to write a review for us!

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Review of
Hinckley House Care Home - Avery Healthcare
from Julie D (Daughter of Resident) published on 21 October 2025 Submitted via Website • Report

Overall Experience

I couldn't be more pleased with the care that my Mum has received, since becoming a resident of Hinckley House care home five months ago. Mum had previously enjoyed a number of respite stays there and I'd been happy with the quality of care on all of those occasions. The staff are extremely caring and

nothing is too much trouble. The carers are very observant and I've been impressed with the way they have picked up on a few possible medical issues already. I visit my Mum almost daily, where she's often in the lounge with other dementia residents and I've noticed how all the residents are treated with the utmost respect and dignity. The activities are excellent, the care home is spotless and it is a huge relief to me and my family that my Mum is happy living there and in such good hands.

Reply from nicola Clarke, receptionist at Hinckley House Care Home - Avery HealthcareThank you for the lovely review, this feedback will be shared with the whole team at Hinckley House

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Review of
South Lodge Care Home - Avery Healthcare
from Maldwyn K (Brother of Resident) published on 10 September 2025 Submitted via Website • Report

Overall Experience

Our invite to the August 2025 "beach party" At south Lodge could not have been any better. The entertainers both did a medley of songs to suit all ages and where thoroughly enjoyed by all, even the children had great fun with the bouncy castle and games.
The food and drink laid on by the management

and served by the hard working staff was wonderful, all under a beautiful warm Sunday afternoon.
Thank you.

Reply from Jamal Sheikh, Client Liaison Manager at South Lodge Care Home - Avery HealthcareThank you so much for your wonderful feedback! We're delighted to hear that you enjoyed our August Beach Party. It was a joy to see residents, families, and visitors coming together to enjoy the entertainment, games, and delicious food in the sunshine. Our team loved hosting the day, and your kind words mean so much to them. We look forward to welcoming you back for more events at South Lodge soon

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Review of
Hinckley House Care Home - Avery Healthcare
from Peter C (Resident) published on 27 August 2025 Submitted via Postal Card • Report

Overall Experience

A very pleasant and delightful stay.
Comfortable and satisfied throughout.

Reply from Leanne Cooper, Home Manager at Hinckley House Care Home - Avery HealthcareThank you for taking the time to review Hinckley House Care Home in Hinckley. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis, in order to provide an exceptional level of care. We are delighted to hear that you enjoyed your recent stay with us.

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Review of
South Lodge Care Home - Avery Healthcare
from Denise C (Respite Resident) published on 26 August 2025 Submitted via Postal Card • Report

Overall Experience

Very good food was very good and room was very nice.

Reply from Jamal Sheikh, Client Liaison Manager at South Lodge Care Home - Avery HealthcareThank you Denise. It was our pleasure having you stay here with us and allowing us the opportunity to care for you. We look forward to welcoming you again soon, should there be a need in the future. Best of Luck.

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Review of
South Lodge Care Home - Avery Healthcare
from J W (Respite Resident) published on 12 August 2025 Submitted via Postal Card • Report

Overall Experience

A weeks respite care, lovely apartment, everyone helpful and friendly and helpful. Activities and entertainment very good. Overall a wonderful week.

Reply from Jamal Sheikh, Client Liaison Manager at South Lodge Care Home - Avery HealthcareThank you so much for taking the time to share your experience. We truly appreciate your feedback. it was our honour to care for you in the week that you stayed with us. We look forward to welcoming you again.

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Review of
South Lodge Care Home - Avery Healthcare
from J M (Son of Resident) published on 8 August 2025 Submitted via Postal Card • Report

Overall Experience

Mum feels happy and secure at South Lodge. She enjoys planting and gardening and the staff make sure she is well looked after. Customer Service and Management within South Lodge is fantastic and I would definitely recommend it to others.

Reply from Jamal Sheikh, Client Liaison Manager at South Lodge Care Home - Avery HealthcareThank you so much for your kind words. We're delighted to hear that your mum feels happy and secure at South Lodge, and that she enjoys spending time in the garden. It's wonderful to know that our team's care and support have made a positive difference. We truly appreciate your recommendation!

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Review of
Hinckley House Care Home - Avery Healthcare
from Robert G (Husband of Resident) published on 1 August 2025 Submitted via Website • Report

Overall Experience

My wife is very happy there it was making me bad looking after haz 24-7 my sons told me to try a rest home l look at one or two three Hinckley house was the best I go to see her 5-6 times a week the staff are very good with her and me so I will give 91/2 out of 10 thank you

Reply from Nicola Clarke, receptionist at Hinckley House Care Home - Avery HealthcareMany thanks for the lovely review, it is our pleasure.

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Review of
Lady Jane Court Care Home - Avery Healthcare
from Susan P (Wife of Resident) published on 29 July 2025 Submitted via Postal Card • Report

Overall Experience

Husband.
21st June 2025.
All good.

Reply from Justyna, Client Liaison Manager at Lady Jane Court Care Home - Avery HealthcareThank you for taking the time to leave a review of your experience at Lady Jane Court. We're thrilled to receive your wonderful 5-star rating across all categories! It mean a great deal to our team!

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Review of
Lady Jane Court Care Home - Avery Healthcare
from K K (Daughter of Resident) published on 24 July 2025 Submitted via Postal Card • Report

Overall Experience

I can't thank all the care team at Lady Jane Court enough. Their support was above and beyond for both my dad, who was at end of life care, and to us as a family. All staff were professional, polite, caring and attentive at all times.

Reply from Justyna, Client Liaison Manager at Lady Jane Court Care Home - Avery HealthcareThank you so much for your kind words! We're truly honoured to have supported your dad and your family during such a difficult time. Your appreciation means a great deal to our team.

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Review of
South Lodge Care Home - Avery Healthcare
from Geraldine P (Daughter of Resident) published on 22 July 2025 Submitted via Website • Report

Overall Experience

Mum has been a resident at South Lodge since January 2023. The care she recieves is excellant and staff are wonderful with her. South Lodge is beautifully decorated and maintained to a high standard. It has been wonderful to get mum out into the lovely gardens, particularly during the recent hot

weather.Lots of seating areas, ideal for a coffee and the crossword. Activities are many and varied.
I have every confidence that mum is receiving the best care possible and is very much treated as an individual. It is a joy to visit her, the staff are all so friendly and extremely helpful.

Reply from Jamal Sheikh, Client Liaison Manager at South Lodge Care Home - Avery HealthcareThank you so much for your kind and thoughtful words. Were truly grateful that youve taken the time to share your experience of South Lodge. It means a great deal to our entire team to hear that your mum feels cared for and treated as an individual that is always our aim.Were so pleased that youve been able to enjoy the gardens together during the warmer weather. Creating comfortable, welcoming spaces both indoors and outdoors is an important part of life here, and its lovely to hear how much that adds to your visits.Your confidence in our care and kind recognition of our staffs dedication is hugely appreciated. Well be sure to pass your comments on to the team, who will be delighted to hear how much their work is valued.

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Review of
South Lodge Care Home - Avery Healthcare
from M R (Daughter of Resident) published on 3 July 2025 Submitted via Postal Card • Report

Overall Experience

The care and staff members at South Lodge are all wonderful. They all show genuine compassion, respect for the residents and are always professional staff are attentive and pro active, nothing changes in health, mood and responding quickly. Meals are nutrutious, tasty and tailored to the residents dietary

needs. Cleanliness is maintained to a high standard and there is always a full activities calendar!

Reply from Jamal Sheikh, Client Liaison Manager at South Lodge Care Home - Avery HealthcareThank you so much for your lovely feedback.Were truly grateful for your kind words about our team and the care we provide. Its incredibly rewarding to hear that our staffs compassion, attentiveness, and professionalism have stood out during your experience with South Lodge.Were proud to offer a high standard of care in all areasfrom tailored meals and cleanliness to engaging activities that support the well-being of our residents. Your recognition means a great deal to us, and I will be sure to pass on your comments to the whole team.Thank you again for your continued support.

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Review of
South Lodge Care Home - Avery Healthcare
from I Y (Son of Resident) published on 3 July 2025 Submitted via Postal Card • Report

Overall Experience

Overall more than happy with the care home.

Reply from Jamal Sheikh, Client Liaison Manager at South Lodge Care Home - Avery HealthcareThank you so much for taking the time to share your experience.We truly appreciate your feedback.

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Review of
South Lodge Care Home - Avery Healthcare
from Kim G (Daughter of Resident) published on 24 June 2025 Submitted via Postal Card • Report

Overall Experience

My mum has been in South Lodge 18 mths now. She has dementia which has got progressively worse. The staff have been very caring and have strived to make my mums stay at South Lodge as pleasant as possible. The facilities & activities are very good & the staff do encourag residents to join in and management

are very approachable.

Reply from Jamal Sheikh, Client Liaison Manager at South Lodge Care Home - Avery HealthcareThank you so much for your kind words and for taking the time to share your experience.We truly appreciate your feedback and are so pleased to hear that your mum has felt cared for and supported during her time at South Lodge. It means a great deal to our team to know that the efforts we make-whether through our care, activities, or simply being there to talk-are making a positive difference.Supporting residents living with dementia is something we are deeply committed to, and we're glad that you've felt reassured by the approachability of our staff and management. We'll be sure to share your comments with the wider team.Thank you again for your continued trust.

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Review of
South Lodge Care Home - Avery Healthcare
from Chris D (Daughter of Resident) published on 19 June 2025 Submitted via Website • Report

Overall Experience

My mum has had two respite stays in this care home after her home flooded twice in 12 months. Both occasions greeted with care and compassion, more so on the second visit which was more devastating for my mum.
Management and carers alike were lovely. The home is clean, welcoming, friendly and meals

are lovely, well presented and requests all catered for.
Carers were kind, response times to buzzers vary dependant upon busy times. But as far as my mum was concerned care was just as Mum wished for.
My only criticism was that water drainage in her en-suite after showering flooded and hopefully sorted for the next resident.
Some amazing activities for the residents and afternoon singers.
Lovely gardens and nice sunny areas to sit in.
Relatives always made welcome and a fully stocked tea bar provides drinks and snacks for residents and relatives.
The price reflects the high standards, however it was only marginally more expensive than a grotty place Mum was unfortunate to stay in prior.

Reply from Jamal Sheikh, Client Liaison Manager at South Lodge Care Home - Avery HealthcareHi Chris, Thank you so much for taking the time to leave such a kind and detailed review. We're so pleased your mum felt cared for during both of her respite stays, especially during what must have been a very difficult time after her home flooded twice.Your lovely comments about our team, meals, activities, and environment mean a great deal and have been shared with everyone at South Lodge. We're also glad you felt welcomed and able to enjoy the tea bar and garden spaces during your visits.Thank you for highlighting the drainage issue in the en-suite-it has since been resolved to prevent this from happening again.We truly value your feedback and are so grateful you chose South Lodge for your mum's care.

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Care Homes Owned by Avery Healthcare Group in Leicestershire

Avery Healthcare Group Locations in Leicestershire (3)

Avery Healthcare Group Reviews in Leicestershire (224)

South Lodge Care Home - Avery Healthcare

Hinckley House Care Home - Avery Healthcare

Lady Jane Court Care Home - Avery Healthcare

Lady Jane Court Care Home - Avery Healthcare

Hinckley House Care Home - Avery Healthcare

Lady Jane Court Care Home - Avery Healthcare

Hinckley House Care Home - Avery Healthcare

South Lodge Care Home - Avery Healthcare

Hinckley House Care Home - Avery Healthcare

South Lodge Care Home - Avery Healthcare

South Lodge Care Home - Avery Healthcare

South Lodge Care Home - Avery Healthcare

Hinckley House Care Home - Avery Healthcare

Lady Jane Court Care Home - Avery Healthcare

Lady Jane Court Care Home - Avery Healthcare

South Lodge Care Home - Avery Healthcare

South Lodge Care Home - Avery Healthcare

South Lodge Care Home - Avery Healthcare

South Lodge Care Home - Avery Healthcare

South Lodge Care Home - Avery Healthcare

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