"My aunty has been at the care home since August and has been looked after brilliantly. She had been in other care homes, but this is by far…"
Read all 77 reviews
from £1,400 / week
80 Rooms
Location Type
Care Home
Grove Park Care Home is a sought-after care facility in the region. Located a short walk from Headingley train station and conveniently connected to central Leeds and the A660 Otley Road, the home ... Read more
"My mother has now been a resident at Greenholme for around 2 months. It was a struggle to persuade her to move from her home but within a…"
Read all 18 reviews
from £1,500 / week
71 Rooms
Location Type
Care Home
Greenholme House Care Home, located in Ilkley, is a newly established facility that provides residential, dementia, and respite care for older individuals.
The home boasts a warm and inviting ... Read more
"My Dad has been a resident since June and has settled in really well. The staff and management are so lovely and approachable. It made a…"
Read all 97 reviews
from £1,250 / week
84 Rooms
Location Type
Care Home
Aire View Care Home in Kirkstall is one of two Avery homes based in Leeds. It has been serving Yorkshire for the past ten years with residential, dementia and respite services and has gained top ... Read more
Older Person CarePermanent CareRespite Care
Residential Care
Dementia Residential Care
Avery Healthcare Group Reviews in West Yorkshire (192)
9.6
Avery Healthcare Group has a Group Review Score of 9.6 (9.563) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Avery Healthcare Group must have a Review Score.
from Karen T (Daughter of Resident) published on 27 March 2026
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
The staff are always very helpful when approached - particularly the lady on the front desk who was working today.
Mum is not engaging with the home well but that is no change from living in her own home, quite honestly.
They show concern for mum and so try to engage and include her. She always say
everyone is very kind, the food is okay which is high praise from her!
Reply from Jamie Holmes, General Manager at Aire View Care Home - Avery HealthcareHello, thank your very much for your kind review. We are happy that mum is settled at Aire View and enjoys the food, we enjoy looking after mum. I will pass on your review to the wider staff team.
from Roy S (Nephew of Resident) published on 9 March 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My aunty has been at the care home since August and has been looked after brilliantly. She had been in other care homes, but this is by far the best one in the area.
Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery HealthcareThank you for taking the time to share your feedback about the care your relative receives at Grove Park Care Home. It means a great deal to us to know you feel the experience is five-star in every area. Our long-established team works hard to provide exceptional, person-centred care tailored to each individual, and we truly value all feedback. We sincerely appreciate you taking the time to let us know how you feel. I will be delighted to share your kind words with the team - they will find your comments both rewarding and motivating. We look forward to welcoming you on your next visit and hope your relative continues to enjoy time with us.
from Molly S (Great-Niece of Resident) published on 9 March 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
This is the 2nd home my aunt has lived in. She has dementia that is advancing and the home have met all of her needs and adapted her care as needed. The staff are friendly and experienced and have put my worries at ease knowing my aunty is well cared for and happy.
Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery HealthcareThank you for this feedback and 5 star rating in respect of the care and services here at Grove Park. We are pleased to have been able to meet your Aunts needs, as a team we work exceptionally hard to attain and ensure quality and consistency in all areas of the service, striving for resident centred care. Its important for us to get feedback and we will be sure to extend this feedback to the team. We really appreciate you having taken time to share this will us, we love having your Aunt as part of the community and look forward to welcoming you back when you next visit. Warmest regards- Grove Park team.
from Robert C (Son of Resident) published on 3 March 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Fabulous place for care, staff are lovely compassionate. Mum is very happy here and settled well.
Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery HealthcareThank you so much for sharing your feedback of the care home in this 5 star review. The team will be delighted with this feedback, we value all feedback about the services provided and this will be shared with the team. The team work exceptionally hard to deliver and maintain a quality service. We very much enjoy having your mum as part of our care community and look forwards to welcoming you back to the home when you visit next. Warmest regards The team at Grove Park
from M P (Father-in-law of Resident) published on 26 February 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
A very caring and welcoming care home where all the staff go above and beyond to make sure their residents are cared for nothing is too much trouble for the staff.
Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery HealthcareThank you so much for taking the time to share your feedback about your relatives' experience at Grove Park Care Home. It truly means a great deal to us to know that he feels happy, safe and so well supported, and that you consider the care to be five-star in every area. Our focus is always on the individual - ensuring each resident is treated with dignity, compassion and respect. We are committed to delivering person-centred care that reflects our core values of kindness, integrity, teamwork and excellence, and to creating a warm, homely environment where residents can continue to live fulfilling lives. We are very grateful that you took the time to share your thoughts. Your feedback reassures us that we are making a positive difference. We look forward to welcoming you again soon and to continuing to support your relative n the very best way we can. Warmest Regards Grove Park care team
from J T (Daughter of Resident) published on 26 February 2026
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
The home is lovely and comfortable and the staff are very friendly and approachable.
Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery HealthcareThank you so much for taking the time to share your feedback about your relatives experience at Grove Park Care Home. It truly means a great deal to us to know that he feels happy, safe and so well supported, and that you consider his care to be of a good standard. Our focus is always on the individual - ensuring each resident is treated with dignity, compassion and respect. We are committed to delivering person-centred care that reflects our core values of kindness, integrity, teamwork and excellence, and to creating a warm, homely environment where residents can continue to live fulfilling lives. We are very grateful that you took the time to share your thoughts. Your feedback reassures us that we are making a positive difference. We look forward to welcoming you again soon and to continuing to support your relative in the very best way we can.
from Elaine H (Niece of Resident) published on 26 February 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
The staff were excellant the home was beautiful clean. Rooms spotless. Everybody went out of there way to help.
Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery HealthcareThank you for taking the time to share your feedback about the care your relative receives at Grove Park Care Home. It means a great deal to us to know you feel the experience is five-star in every area. Our long-established team works hard to provide exceptional, person-centred care tailored to each individual, and we truly value all feedback. We sincerely appreciate you taking the time to let us know how you feel. I will be delighted to share your kind words with the team - they will find your comments both rewarding and motivating. We look forward to welcoming you on your next visit and hope your relative continues to enjoy time with us.
from J E (Daughter of Resident) published on 26 February 2026
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
All staff have been helpful. Room kept clean. I feel that mum is in a safe environment. Plenty of activities organised.
Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery HealthcareThank you for taking the time to share your feedback about the care your relative receives at Grove Park Care Home. It means a great deal to us to know you feel his experience is good in all areas. Our long-established team works hard to provide exceptional, person-centred care tailored to each individual, and we truly value all feedback. We sincerely appreciate you taking the time to let us know how you feel. I will be delighted to share your kind words with the team - they will find your comments both rewarding and motivating. We look forward to welcoming you on your next visit and hope your relative continues to enjoy time within the care home.
from Martin W (Son of Resident) published on 26 February 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
We have been happy with mum's care and companionship at Avery Grove Park for all of the 2+ years that she has been a resident. We've had no concerns at all. Thank you.
Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery HealthcareThank you so much for taking the time to share your feedback on the care at Grove Park Care Home afforded to your grand father. For us to know from you that the experience of your mums care is 5 star is important to us. As you know, the long-established team work hard to deliver exceptional person-centred care that is right for each person and we value all feedback. We fully appreciate you have taken the time to share this. I will be sure to share this with the team and I know they will find this both motivational and rewarding. We look forward to welcoming you on your next visit and hope your Mum continues to enjoy living here. Warmest regards, Grove Park Care team. (Name: Lisa Turnbull Email: Lisa.Turnbull@averyhealthcare.co.uk Position: Home Manager
from A B (Son of Resident) published on 26 February 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
The home is an excellent place for my mum, meeting her needs and keeping her comfortable, happy and treating her respectfully. The staff are incredible and a credit to Grove Park.
Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery HealthcareThank you so much for taking the time to share your feedback on the care at Grove Park Care Home afforded to your grand father. For us to know from you that the experience of your Mum's care is 5 star . As you know, the long-established team work hard to deliver exceptional person-centred care that is right for each person and we value all feedback. We fully appreciate you have taken the time to share this. I will be sure to share this with the team and I know they will find this both motivational and rewarding. We look forward to welcoming you on your next visit and hope your Mum continues to enjoy living here. Warmest regards, Grove Park Care team. (Name: Lisa Turnbull Email: Lisa.Turnbull@averyhealthcare.co.uk Position: Home Manager
from C F (Son of Resident) published on 26 February 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
After spending some week searching for a suitable residential home for our mum, we were lucky enough to find Grove Park. They have been absolutely excellent - nothing has been too much trouble to see that our mum has settled into her new home. Our mother aged 96 years - has been looked after from the
day of her arrival and we have peace of mind that this will continue for every day she stays at Grove Park .
Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery HealthcareThank you so much for taking the time to share your feedback on the care at Grove Park Care Home afforded to your grand father. For us to know from you that the experience of your mums care is 5 star in all areas is important to us. As you know, the long-established team work hard to deliver exceptional person-centred care that is right for each person and we value all feedback. We fully appreciate you have taken the time to share this. I will be sure to share this with the team and I know they will find this both motivational and rewarding. We look forward to welcoming you on your next visit and hope your grand mum continues to enjoy living here. Warmest regards, Grove Park Care team. (Name: Lisa Turnbull Email: Lisa.Turnbull@averyhealthcare.co.uk Position: Home Manager
from Alison C (Daughter-in-law of Resident) published on 26 February 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Grove Park Care Home is a lovely place. The staff look after my mother in law so well and are all so friendly. We always feel very welcome.
Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery HealthcareThank you for sharing this feedback, in this 5 star review, we really value all feedback about the service provided. We are delighted to hear that your mother in law receives the standards which we strive to attain. Thank you and we look forward welcoming you back in the home soon. All feedback is shared by the team and I know they will find this motivational. Thanks very much
from M T (Son of Resident) published on 24 February 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My mother has lived at Grove Park for almost 3 years. She is happy, well looked after and safe. Shes gained weight, is walking better than she ever has. To see the life back in her eyes is amazing. Management and deputy easy to talk to and so helpful and supportive. The team are family. We can't thank
them enough.
Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery HealthcareThank you so much for your wonderful 5-star review! We are truly grateful that you took the time to share your positive experience with our care home. Your kind words mean a great deal to our entire team. Providing compassionate, high-quality, and person-centered care is at the heart of everything we do, and it's incredibly rewarding to know that our efforts have made a difference . We are proud of our dedicated staff who work tirelessly to create a safe, comfortable, and welcoming environment for all our residents. Your feedback not only encourages our team but also reassures families that their loved ones are in caring and capable hands. Thank you again for your trust and support-we look forward to continuing to provide the highest standard of care to your mother.
from Lesley L (Friend of Resident) published on 19 February 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My family's friend moved into Grove Park as respite, but due to the amazing place. He didn't want to come home and is now a permanent resident. Grove Park is such a lovely pleasant place to be the staff and care provided is outstanding, you could not want for more. I am so happy the he has settled in
so well and so quick, he loves the place.
Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery HealthcareThank you for completing this 5 star review of the care provision at Grove Park. We are thrilled to hear that everything is to the standards which we aspire to maintain for your friend. The team work hard to provide outstanding care and they will really appreciate that you have taken time to share your experiences. We will be sure to share this with the team. Thank you very much.
from Marie P (Daughter of Resident) published on 10 February 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My father is so happy and well looked after. I have no concerns whatsoever about leaving him at Gove Park nothing is too much trouble for the staff to ensure my father gets the best care and stimulation possible cannot recommend enough.
Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery HealthcareThank you so much for sharing your feedback of the care home in this 5 star review. The team will be delighted with this feedback, we value all feedback about the services provided and this will be shared with the team. The team work exceptionally hard to deliver and maintain a quality service and we very much enjoy having your father as part of our care community, we look forward to welcoming you back in the home soon and hope you enjoy as we move into the summer the full scope of the homes outside spaces and wellbeing provision.
from S M (Daughter of Resident) published on 9 February 2026
Submitted via Website • Report
Overall Experience2.0 out of 5
This care home advertises itself as specialising in dementia care, but our experience did not reflect this. My elderly father went in for respite (as a trial long term) with clear dementia symptoms, though without formal diagnosis - we were assured his needs could be met. However, he was later asked
to leave because his needs were considered "too high," specifically due to frequent use of the call buzzer and demanding or verbally abusive behaviour. These behaviours are well-recognised symptoms of dementia, linked to confusion, anxiety and poor impulse control. We were therefore very surprised that a home claiming dementia expertise was unwilling or unable to manage them. I would strongly advise families to seek clear assurances about what level of dementia-related behaviour the home can genuinely support. The home itself is comfortable and reasonably well maintained but there was a strong smell of urine on the first and second floors, which detracted from the overall environment.
Reply from Lisa, Home Manager at Grove Park Care Home - Avery HealthcareThank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations, as we always aim to provide high-quality care and a positive, supportive environment for every resident and their family. We take all concerns seriously, including those relating to dementia care and the environment within the home.
from Jessica K (Granddaughter of Resident) published on 9 February 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
This care home is truly exceptional. The staff are passionate about their jobs going above and beyond to ensure everyone feels safe, valued and genuinely cared for. The passion for what they do shines through in all interactions. They offer a full range of activities daily the team make this care home
a truly wonderful place, giving family peace of mind that relatives are well looked after.
Reply from Lisa Turnbull, Home Manager at Grove Park Care Home - Avery HealthcareThank you so much for taking the time to share your feedback on the care at Grove Park Care Home afforded to your grand father. For us to know from you that the experience of your grand father's care is 5 star in all areas is important to us. As you know, the long-established team work hard to deliver exceptional person-centred care that is right for each person and we value all feedback. We fully appreciate you have taken the time to share this. I will be sure to share this with the team and I know they will find this both motivational and rewarding. We look forward to welcoming you on your next visit and hope your grand father continues to enjoy living here. Warmest regards, Grove Park Care team. (Name: Lisa Turnbull Email: Lisa.Turnbull@averyhealthcare.co.uk Position: Home Manager)
from C D (Respite Resident) published on 3 February 2026
Submitted via Postal Card • Report
Overall Experience2.0 out of 5
Was resident for 2 weeks (respite after hip surgery). On first impressions, new, with very well appointed rooms and great ensuite bathrooms and well furnished communal lounge - dining. Let down enormously by carer shortage - overworked, understaffed. Got my feet washed once (1) in 2 weeks! Meds usually
late. No carers available at breakfast to give order to cook! Too busy carers preparing residents for the day ahead. Food a huge let down, at £1,600 a week would have liked more than 1 x glass of wine with my supper/dinner
Reply from Alison McPhail, Customer Service Manager at Greenholme House Care HomeThank you for your feedback following your respite stay. We are pleased you found the home modern and well presented.
We are sorry that aspects of your experience did not meet expectations. Staffing levels are set in line with residents' assessed needs and were appropriate throughout your stay. Personal care is provided in accordance with individual requests and, had assistance such as foot care been requested, this would have been provided. Medication is administered at scheduled times in line with prescribing guidance, which may differ from routines at home.
In response to your breakfast preferences, additional produce was ordered to ensure your chosen options were available. Residents may also request additional refreshments, including more than one glass of wine with their meal.
We encourage concerns to be raised at the time so they can be addressed promptly. If you would like to discuss your feedback further, please feel free to contact us directly.
from Claire C (Daughter of Resident) published on 22 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My mother has now been a resident at Greenholme for around 2 months. It was a struggle to persuade her to move from her home but within a week she was totally settled and is now very happy and her health and wellbeing has improved dramatically. The best thing about the home is the staff, they go above
and beyond to make the residents feel welcome by really getting to know them individually so that they can tailor the care and activities to their personal needs and interests. It is a very friendly and welcoming environment and it is a pleasure to visit.
Reply from Alison McPhail, Client Liaison Manager at Greenholme House Care HomeThank you so much for taking the time to leave such a kind and thoughtful review. We are delighted to hear that your mother has settled so well and that her health and wellbeing have improved during her time with us.
We understand how difficult the transition into care can be, so it is especially rewarding to know that she now feels happy, comfortable, and at home at Greenholme. Your comments about our staff truly mean a great deal to us. Our team is passionate about getting to know each resident as an individual and providing personalised care and activities that support their needs, interests, and independence.
It is also lovely to hear that you find Greenholme House a friendly and welcoming place to visit. Thank you again for your trust and for sharing your experience - your feedback is greatly appreciated by the whole team.
from Alan H (Husband of Resident) published on 16 January 2026
Submitted via Postal Card • Report
Overall Experience3.0 out of 5
(1) I have used this care home 3 times, each time I requested that they book my wife for an appointment and one for a chiropodist! Neither were ever done !!!
(2) The entrance door was broken for weeks, which is unfortunate, but leaving it unlocked & unsupervised 24 hours a day is not acceptable considering
the nature of the building.
(3) On leaving the home on one occasion I was handed my wife's medication box which had pills left in the box which should have been taken !!! On another occasion when I was leaving the home, they lost the medication box !!!! I had to go back later in the day to collect it after they found it. This meant my wife had not been given her correct medication as & when it was prescribed !!!
(4) On several occasions I had to put the waste bin in the corridor as it had remained unemptied for several days & contained uneaten fruit.
(5) I supplied the home with about 100 D.V.D.s (I do voluntary work for a hospice & they send all D.V.D.s to land fill !!! ) yet each room had D.V. D. players which did not work!
(6) On one occasion when my wife moved in, there were no coat hangers! So I offered to supply them free of charge (the hospice again) I was told that your laundry company supplied them free of charge so they were not needed. (They thanked me) Next time I check the Wardrobe it had over 50 coat hangers inside. Childish to say the least!
(7) As a retired heating engineer I could not help but notice when I was leaving one day, (It was summer) that some 80 % of the windows were open (The rooms were too hot!) This is a great way to waste huge amounts of money !!! The heating should have the room temperature turned down to 18 degrees overnight, saving money and making it more comfortable for the occupants!
(8) I keep getting repeated emails requesting me to pay the fee's that are outstanding, firstly I paid all the fee's before my wife moved in! Secondly the emails are "No reply" so how am I expected to resolve this?
Reply from Jamie Holmes, General Manager at Aire View Care Home - Avery HealthcareHi, thank you for your review. We take all reviews seriously & value all feedback. I am sorry if we have not met expectations on the 3 separate stays. I can confirm that your wife did see the Chiropodist & the Hairdresser on the following dates - Chiropodist 24/10/25 & 05/12/25. Hairdresser - 29/12/25 & 03/12/25. This is why you have received the no reply emails, these are in relation to the outstanding invoices for these services, not for care fees. Unfortunately, the entrance doors were broke for a period of time, we had to obtain parts from a special supplier out of the country. Reception is manned from 8am till 5.30pm. Outside of those times, the doors remained locked. We supplied coat hangers as per your request, I can only apologise if we placed too many in the wardrobe. The heating is set at a temperature suitable for the residents in the home given they feel the cold more, the windows are opened at intervals to circulate fresh air into the home. Best wishes, take care.
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