Care Homes Owned by Avery Healthcare Group in West Yorkshire

and beyond to make the residents feel welcome by really getting to know them individually so that they can tailor the care and activities to their personal needs and interests. It is a very friendly and welcoming environment and it is a pleasure to visit.

the nature of the building.
(3) On leaving the home on one occasion I was handed my wife's medication box which had pills left in the box which should have been taken !!! On another occasion when I was leaving the home, they lost the medication box !!!! I had to go back later in the day to collect it after they found it. This meant my wife had not been given her correct medication as & when it was prescribed !!!
(4) On several occasions I had to put the waste bin in the corridor as it had remained unemptied for several days & contained uneaten fruit.
(5) I supplied the home with about 100 D.V.D.s (I do voluntary work for a hospice & they send all D.V.D.s to land fill !!! ) yet each room had D.V. D. players which did not work!
(6) On one occasion when my wife moved in, there were no coat hangers! So I offered to supply them free of charge (the hospice again) I was told that your laundry company supplied them free of charge so they were not needed. (They thanked me) Next time I check the Wardrobe it had over 50 coat hangers inside. Childish to say the least!
(7) As a retired heating engineer I could not help but notice when I was leaving one day, (It was summer) that some 80 % of the windows were open (The rooms were too hot!) This is a great way to waste huge amounts of money !!! The heating should have the room temperature turned down to 18 degrees overnight, saving money and making it more comfortable for the occupants!
(8) I keep getting repeated emails requesting me to pay the fee's that are outstanding, firstly I paid all the fee's before my wife moved in! Secondly the emails are "No reply" so how am I expected to resolve this?

there which is rare these days!

these have only improved the experience at Aire view. The staff seem a lot more settled and happy. The newly appointed manager is friendly and helpful, he always has a smile and listens to our concerns and keeps us as a family updated. It is very evident that changes are going in the right direction.
The only criticism I would make would be the consistency in my dad's room being tidy, some days his wardrobes are untidy and I have to put his clothes back neatly. The home would benefit from some more modern furniture as some table and chairs are a bit worn.
Thank you for looking after my dad.

Mum was encouraged to join in with activities and mix with other residents while at the same time respecting her need to have personal time to herself which really helped her adjust to her new environment. The same flexible approach was offered to mum at meal times where she chose between eating in the dining room or in her room. Mum was made to feel very welcome from day one as were family members when visiting.

again. Hats off to all you lovely people for taking such great care of my mum.

the special care you provided.
We can highly recommend your care facility to any other family.

everyone seems to love being there, which is lovely to see as a relative/visitor. Mum is so happy and that's thanks to Grove Park.

really upset us both. But we need not have worried at all. This was a lovely experience for all of us and I know that the success of Mum's recovery after her major operation, is due in no small part to her stay.

They smile even when under pressure. True professionals. I couldn't ask for a better home for my mum. My thanks to all the staff.

able to visit more frequently I would have pushed for more opportunities for my mother to have trips out from the home, for more opportunities to connect with churches, and for more frequent care reviews, all of which were mentioned at the beginning of her stay.