Avery Healthcare Group in Hertfordshire | 4 Care Homes

Review of
Elton House Care Home - Avery Collection
from S K (Sister-in-law of Resident) published on 7 August 2025

Submitted via Postal Card • Report

Overall Experience

My brother-in-law was a resident in Elton House Care home, sadly for a very short time before he passed away. All the staff at the care home, the management, carers and his nurses treated him with care, dignity, compassion and kindness for which we were so grateful.

Reply from Jenny Bloomberg, Client Liason Manager at Elton House Care Home - Avery Collection

Thank you for taking the time to share your positive feedback with us. We were privileged to care for your brother-in-law and grateful for the trust you placed in us. Our team are dedicated to providing not just high-level care, but also a warm and respectful environment where residents feel valued. With best wishes to you and your family.

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Review of
Acacia Mews Care Home - Avery Healthcare
from V F (Granddaughter of Resident) published on 7 August 2025

Submitted via Postal Card • Report

Overall Experience

When visiting my nana, I am always impressed with Acacia Mews. The staff here are lovely, always welcoming and helpful. and it is great to see how looked after my nana is. My family and I were treated to lunch in the private dining room for my nanas birthday, which a nice range of food options to pick

from. I always look forward to returning.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave a review for Acacia Mews and for your kind words. We are so pleased that you took time to share your experience.

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Review of
Elton House Care Home - Avery Collection
from V K (Brother of Resident) published on 7 August 2025

Submitted via Postal Card • Report

Overall Experience

My brother sadly passed away within 2 weeks of entering Elton house. However the care and compassion he received from all the members of the care and nursing teams was beyond what I expected or even hoped for.

Reply from Jenny Bloomberg, Client Liason Manager at Elton House Care Home - Avery Collection

Thank you sincerely for your kind and positive review. At Elton House, we strive to provide a warm, welcoming, and compassionate environment, and it's truly rewarding to know that your experience exceeded expectations. We are truly sorry for your loss and deeply grateful for the trust you placed in us to care for your brother. Our heartfelt condolences and very best wishes go out to you and your family.

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Review of
Acacia Mews Care Home - Avery Healthcare
from Elizabeth F (Resident) published on 5 August 2025

Submitted via Postal Card • Report

Overall Experience

I was very reluctant to come into the care home, but I have been pleasantly surprised. All of the staff have been very helpful, and all of the facilities are good. I have been very well looked after.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to share your experience. We are glad to hear you enjoyed your stay.

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Review of
Acacia Mews Care Home - Avery Healthcare
from K F (Granddaughter of Resident) published on 5 August 2025

Submitted via Postal Card • Report

Overall Experience

Thank you for such a lovely visit. We came for my Grandma's birthday lunch and had a delicious meal in the private lounge. The food was great! The staff are lovely - so helpful and friendly. My Grandma seems very happy here.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave a review for Acacia Mews. We are so pleased that you enjoyed your visit and lunch with your Grandma for her birthday. We will be sure to pass your compliments to the staff.

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Review of
Acacia Mews Care Home - Avery Healthcare
from D S (Resident) published on 25 July 2025

Submitted via Postal Card • Report

Overall Experience

Very good. Made the right choice. Care excellent.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave a five star review for Acacia Mews. We love having you here and are pleased that you have settled in so well and made many new friends.

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Review of
Chorleywood Manor Care Home - Avery Collection
from B R (Son of Resident) published on 21 July 2025

Submitted via Website • Report

Overall Experience

My mum and dad moved to Chorleywood a few months ago, and I am thoroughly impressed by their experience. In particular, the staff are really friendly and always helpful. The facilities are good, there are lots of varied activities, and the whole site is spotless.

Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection

Thank you for your lovely review. We are so happy that you chose us for your Mum & Dad to move into and we love having them with us. Welcome to the Chorleywood Manor family.

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Review of
Chorleywood Manor Care Home - Avery Collection
from Richard H (Son of Resident) published on 17 July 2025

Submitted via Website • Report

Overall Experience

My mum has been resident at Chorleywood now just short of three months. After taking a little while to settle in with the help of the staff she, and we, found a great routine that worked for all of us. I, and we as a family are very pleased with the outcome. There are plenty of things to do, which are

all totally voluntary, which have suited mum down to the ground. The staff are amazing, I've never met so many smiley people who all take the time to say hello and are so welcoming. I would recommend Chorleywood Manor to anyone

PS: Shout out for the staff member who ha got my mum drawing and painting again after so many years!

Reply from Tracy Moore, Client Liaison Manager at Chorleywood Manor Care Home - Avery Collection

Thank you for your review, we really do appreciate it. We are very pleased that you are happy about choosing us for your Mum to move in to and are glad to have all of you as part of our family.

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Review of
Acacia Mews Care Home - Avery Healthcare
from G D (Son of Resident) published on 14 July 2025

Submitted via Postal Card • Report

Overall Experience

Very clean, shower and WC facilities are excellent, staff do a wonderful job thank you!! And the food is great.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a review for Acacia Mews. I will pass you kind comments onto team, and particularly to the Chef.

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Review of
Elstree View Care Home - Avery Collection
from S W (Daughter of Resident) published on 14 July 2025

Submitted via Website • Report

Overall Experience

My mother had a most fantastic two week respite stay at Elstree View.
The experience was incredible at every step of the journey. Prior to going to the home, the client relationship and wellness managers assessed my mother's needs and made sure they were met during her stay.
All the staff were fabulous.

They each took pride in their work and the care home. They are wonderful with the residents, treating them with the greatest of respect and kindness. Always with a smile on their faces, they are all terrific.
The facilities are beautiful - the communal lounge and dining areas as well as the garden and private rooms.
There were activities on offer each day, catering for different needs and interests.
The residents seemed happy and were all lovely to each other.
All in all, my mum had a great experience, as did I when I visited! I am sure my mum will be back for another respite stay to recharge her batteries!
Thank you Elstree View!

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

Thank you so much for your kind and thoughtful words. We're absolutely delighted to hear that your mother had such a positive experience during her respite stay with us at Elstree View.Our team takes great pride in providing personalised care in a warm, welcoming environment, so it's incredibly rewarding to know that both you and your mum felt supported and comfortable throughout her stay. We're especially pleased to hear that you noticed the passion and kindness of our staff, as well as the joy and engagement among our residents.We'll be sure to share your lovely feedback with the whole team-it means the world to them. We look forward to welcoming your mum back whenever she needs another relaxing and respite break.

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Review of
Elstree View Care Home - Avery Collection
from S W (Daughter of Resident) published on 3 July 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Avery, Elstree for two years. In that time she has been very well cared for and settled in very quickly. Mum enjoys all the many activities on offer. Mum always enjoys the lovely meals and looks forward to getting together with the other residents. There is a really

great atmosphere created here at Avery and all the staff are so approachable and friendly.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

Thank you so much for your kind words and heartfelt feedback. We're truly delighted to hear that your mother has felt so at home with us over the past two years. It means a great deal to know that she enjoys the activities, the meals, and the companionship of other residents-these are all things we work hard to make special every day. Our team is dedicated to creating a warm, welcoming environment where every resident feels valued and cared for, so your comments about the friendly atmosphere and approachable staff are especially appreciated. Thank you again.

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Review of
Acacia Mews Care Home - Avery Healthcare
from Anna D (Niece of Resident) published on 1 July 2025

Submitted via Postal Card • Report

Overall Experience

A lovely atmosphere, pleasant, helpful staff. Always happy to assist.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a five star review for Acacia Mews. We value your feedback and your comments will be passed on to the team.

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Review of
Acacia Mews Care Home - Avery Healthcare
from Adam F (Son of Resident) published on 27 June 2025

Submitted via Postal Card • Report

Overall Experience

My 78 year old mum has been a resident at Acacia Mews for nearly three months, since March 2025. She has received superb care and has settled in extremely well. It was a major change for her having lived independently in a different part of the country but the management and staff have made this process

as seamless as possible. My family cannot praise Acacia Mews highly enough. Genuinely kind, caring and helpful staff, excellent activities, lovely company and friendship with the other residents, and superb accommodation and food. We are so pleased out mum come to live here and she couldn't be happier following her move.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave a 5 star review for Acacia Mews. Your kind, generous comments really mean a lot to us. We are so pleased with how quickly and how well your mum has settled in. We will pass your comments on to all the team.

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Review of
Acacia Mews Care Home - Avery Healthcare
from L M (Daughter of Resident) published on 23 June 2025

Submitted via Postal Card • Report

Overall Experience

We feel fortunate to find this wonderful home for our mum. She has Parkinson's and now needs to leave her home of 50 years. The gentleman who initially showed us around was courteous, kind and understanding. And her more was managed brilliantly. She is now settling in and she, like us, is still learning

about the home but we are sure she will be happy and have the quality of life we would wish for her.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a 5 star review for Acacia Mews. Your mum is gradually settling in and getting to know everyone. We also welcome you to the Acacia Mews family.

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Review of
Acacia Mews Care Home - Avery Healthcare
from Judy P (Daughter of Resident) published on 20 June 2025

Submitted via Postal Card • Report

Overall Experience

My mum has been really poorly this month following hospitalisation. The care at Acacia Mews has been second to none. Mum has not wanted to eat, refused medication and wanting to stay in bed. The staff have been really dedicated in encouraging her out of bed, potentially offering her food she likes and

giving her the attention she needs. She has been monitored by the doctor every week who have run extensive tests and prescribed the appropriate medication/treatment. I am very happy with Mum's care at the home and the professionalism and compassion of the staff. This has given me peace of mind in what otherwise could have been a turbulent month.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a review for Acacia Mews. Your Mum is loved by the staff and we will all do our best to support her. Thank you for your kind comments which i will pass on to those caring for your Mum.

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Review of
Acacia Mews Care Home - Avery Healthcare
from N W (Son of Resident) published on 20 June 2025

Submitted via Postal Card • Report

Overall Experience

Having been disappointed with another care home in the area, we have been very happy with Acacia Mews in the 4 weeks my mum has been here. Her medication is given correctly and at the right time. The staff are courteous, friendly and professional. The food choices are varied, delicious and healthy.

The accommodation in welcoming, attractive and clean. My mum's safety is well catered for. My mum feels happy and settled here.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a 5 star review for Acacia Mews. Your feedback is welcomed and we are so pleased with how your Mum has settled in. We will pass your kind comments on to the team.

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Review of
Acacia Mews Care Home - Avery Healthcare
from S T (Daughter of Resident) published on 18 June 2025

Submitted via Postal Card • Report

Overall Experience

All staff and management so kind and friendly, there is always a warm welcome. My father is well looked after and the care he received is excellent.
Everyone ar Acacia Mews goes the extra mile to ensure their residents are happy, safe and every need met.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave a 5 star review for Acacia Mews. Your father has settled into the home very well and our teams work hard to to create a caring, nurturing atmosphere. Your recognition of their efforts mean a lot to us and we will pass your comments on.

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Review of
Acacia Mews Care Home - Avery Healthcare
from S H (Power of Attorney of Resident) published on 9 June 2025

Submitted via Postal Card • Report

Overall Experience

I know that the resident is being well cared for. Clean and looked after.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave a review for Acacia Mews.

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Review of
Acacia Mews Care Home - Avery Healthcare
from Martin C (Son of Resident) published on 9 June 2025

Submitted via Postal Card • Report

Overall Experience

My mother is being cared for very well by the staff. We are informed of anything she may need so that we can make sure she has everything to make her stay as good as possible. My mother loves the food here and eats very well. There is one member of staff who we have contact with and she lets us know

of my mother's needs and also she informs me of how my mother is doing and also if she needs any medical needs. My mother's care is first class and we have no complaints.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave a review, your feedback is greatly appreciated. Our team works hard to provide a high standard or care and ensure they keep in close contact with relatives. We will pass your compliments onto the whole team.

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Review of
Acacia Mews Care Home - Avery Healthcare
from Martin W (Son of Resident) published on 29 May 2025

Submitted via Postal Card • Report

Overall Experience

Have found Acacia Mews to be a nice friendly home that has a high standard of everything a care home should have ie clean, quality food, great standard of staff and good communication.

Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave a review. Your mother has settled in well in the short time she has been here. We will continue to strive to provide the high standards and best possible care for your mother. Thank you again.

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Care Homes Owned by Avery Healthcare Group in Hertfordshire

Avery Healthcare Group Locations in Hertfordshire (4)

Avery Healthcare Group Reviews in Hertfordshire (510)

Elton House Care Home - Avery Collection

Acacia Mews Care Home - Avery Healthcare

Elton House Care Home - Avery Collection

Acacia Mews Care Home - Avery Healthcare

Acacia Mews Care Home - Avery Healthcare

Acacia Mews Care Home - Avery Healthcare

Chorleywood Manor Care Home - Avery Collection

Chorleywood Manor Care Home - Avery Collection

Acacia Mews Care Home - Avery Healthcare

Elstree View Care Home - Avery Collection

Elstree View Care Home - Avery Collection

Acacia Mews Care Home - Avery Healthcare

Acacia Mews Care Home - Avery Healthcare

Acacia Mews Care Home - Avery Healthcare

Acacia Mews Care Home - Avery Healthcare

Acacia Mews Care Home - Avery Healthcare

Acacia Mews Care Home - Avery Healthcare

Acacia Mews Care Home - Avery Healthcare

Acacia Mews Care Home - Avery Healthcare

Acacia Mews Care Home - Avery Healthcare

Awards / Recognitions (12)

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