Care Homes Owned by Shaw Healthcare

My stay here has been a very good step towards my recovery. We have found the staff to be most helpful and obliging, with nothing being too much trouble. No request was turned down. Being a light sleeper, I found the call alarm was a bit loud, but even this was dealt with. All medical needs were met.

My mum went into the care home for restbite and they were very good then that's when me, mum and my family decided for her to go into Waverley permanently. The best decision made.

Really easy to communicate with everyone with regards to organising respite, which will now become permanent care. The home was clean, bright and welcoming upon arrival both before moving her in and on the day of her arrival. The staff always make time to help and answer questions and have genuinely made the process easy for me as someone who was suddenly thrown into this new world with little knowledge.

Staff are professional helpful and always kind whilst helping mum to engage in a relaxed and friendly manner.

Knowing mum is happy, safe and well cared for brings comfort to the family.

We were very apprehensive of how my mother in law would settle. The staff have supported both my mother in law and her family in this transition. There is a homely environment within the home and everyone are very supportive and friendly.

I was lucky to attend an event as a friend, and I was very impressed by the beautiful garden and cleanliness I saw. The food was great and the standards of care I saw were excellent. Staff showing great kindness to residents and everyone was very happy

Thank you so much for your care and consideration regarding my mother and her stay with you. At 94 it's not always easy and each and every member of the staff were engaging and friendly. So a very big thank you one and all. Greg

nice calm Irene manager are kind person and freandly making sure that I got Everything orgaise.

My father was intially given 2 weeks respite care at Glebe House, the experience was excellent from the whole team there, they were all very welcoming and put my father and myself at ease straight away, I left him in the knowledge that he would be well cared for in a safe, clean and happy enviorment.

Excellent staff very helpful and always caring for my husband he has been here quite a while xx always let me know when anything is wrong the kichen staff need to be recognised the staff and care people always find me a lovely drink and food if needed .,,

Overall the permanent staff are caring, and reliable. However there is an awareness of shortage of staff and buzzers can take some time to be answered - if two members of staff are required for a resident then this adds to the delay. The residents miss the little 'shop' that used to go around. The laundry facilities are excellent with a fast turnaround and the home always smells clean and fresh. Food is good.

Our mum came to Elmcroft Nursing Home on 11th February for respite care after suffering a fall. Like many families, we were naturally anxious, but we couldn't have asked for a better place.

From day one, every member of staff treated Mum with kindness, dignity and respect. The nursing and care teams were exceptional, showing compassion, patience and professionalism every day. They took the time to get to know her, always making her feel valued and safe.

The management and administrative team were equally supportive, always friendly, approachable and helpful with the many arrangements and paperwork involved. Nothing was ever too much trouble.

Knowing Mum was so well cared for gave our family real peace of mind during a difficult time. We are sincerely grateful to everyone at Elmcroft for their care, kindness and dedication. We would wholeheartedly recommend Elmcroft to anyone looking for a caring and professional nursing home.

It was a difficult decision for my Mum to have to move into a care home but after her living at Llwyn Teg for the last two and a half years now I have great confidence that she has the best possible care and genuinely would not want her to live in any other care home.

Llwyn Teg is a pleasant care home, providing good quality care. The day care staff work extremely hard, long hours but are always smiling and willing to help when needed. The building is tidy and the grounds are attractive.

Although choosing to not eat meat, he was fed meat.

I would avoid this facility, this is supported by the man involved.

My aunt settled in easily due to sympathetic staff. She has dementia which staff handle well. Activities are daily and inclusive, in a relaxed atmosphere. She is always clean, clothes washed. Room is kept clean and smells nice too. She likes the food which is cut up for her. I am always welcome when i visit and receive an update on how she is doing.

A very pleasant care home that suits all my mother's needs, i.e., hygiene, eating, activities, friendship, etc. Home is of immaculate decoration and very easy to navigate with wheelchair. Lots of communal space and staff are simply amazing. Nothing is too much to do to look after the residents daily. Overall, a fine and wonderful place to be (our happiness is key also, and we are so).

If I have anything to question would be maybe more outings but I understand this is very difficult with the amount of staff needed .

Mega thanks to you all.