Care Homes Owned by Highgate Care Services Ltd

Thank you for such wonderful feedback. We are so pleased to hear that your mother-in-law is settled, well cared for and enjoying her meals and time with our team. It is lovely to know that you and your family feel so welcome and comfortable at the home.

Thank you for your lovely feedback. We are so pleased to hear that your mam is happy, well cared for and enjoying the activities. It is also wonderful to know you felt warmly welcomed and found the home clean and well maintained.

Thank you for your positive feedback. We are pleased to hear that residents are happy and that you find our staff pleasant, helpful and always available when needed.

Thank you, Alan and Maria, for your feedback. We are so pleased to hear that Alan has settled in well and is receiving such attentive and compassionate care at Maple Lodge. It means a great deal to know that our team has given you reassurance and peace of mind.

Thank you for your wonderful feedback. We are pleased to hear that you value the care, compassion and respect shown by our team, as well as the food, cleanliness and laundry service. We really appreciate your recommendation.

Thank you for your positive feedback. We are pleased to hear you had such a good respite experience and found the team welcoming and organised.

Thank you for your thoughtful and balanced feedback. We are pleased to hear that you are happy with the kind, caring and professional support your husband receives. We also appreciate your comments regarding staffing and activities, and your recognition of the team's work supporting residents with Parkinson's.

Thank you for sharing your concerns. We understand that the cost of care and the impact of self-funding can be a significant concern for families. While care fees reflect the costs involved in providing care, accommodation and staffing, we appreciate how difficult this can be for you and your family.

Thank you for your thoughtful feedback. We are pleased to hear that your father felt so welcome during his respite stay and that you were happy with the care and environment. It is lovely to know that the team enjoyed having him with them, and we truly appreciate your recommendation.

Thank you for your wonderful feedback. It is lovely to hear that your nan is so happy at Maple Court and that her great-grandchildren enjoy visiting too. Welly wanging sounds like a fantastic day for everyone to enjoy together!

Thank you for such heartfelt feedback. We are delighted to hear that you knew the home was right for your mum and that she is receiving the care, dignity and kindness she deserves. It is wonderful to know she is happy and enjoying the activities and community around her.

Thank you for your kind feedback. We are pleased to hear that you are so happy with the standard of care at Highfields and feel your step mum is in the right place. Your recognition of the kindness and respect shown by the whole team is greatly appreciated.

Thank you for your thoughtful feedback. We are pleased to hear that you felt confident and reassured throughout Simon's stay at Maple Court, from your first visit through to his respite care. Our team works hard to ensure every resident feels comfortable and well cared for, and we appreciate your recognition of this.

Thank you for your positive feedback. We are pleased to hear your overall experience has been excellent. We appreciate your comment regarding clothing and will ensure this is addressed with the team.

Thank you for your heartfelt feedback. We are pleased that the kindness and care shown by our team at The Limes helped make such a difficult decision easier for your family. It is truly wonderful to know that your brother-in-law can now enjoy precious time with his wife after more than 50 years of marriage.

Thank you for your heartfelt feedback. We are grateful to know that your mum received such a high standard of care and that our team supported her and your family throughout. It was a privilege to care for her.

Thank you for sharing your honest feedback. We appreciate your recognition of the dedicated care staff and welcome your comments regarding communication and the improvements needed across the home and grounds. We will continue working with the new manager and wider team to address these areas.

Thank you for your lovely feedback. We are pleased to hear you enjoyed the birthday afternoon tea and were happy with the room, food and service. It is wonderful to know our team helped make the occasion special.

Thank you for your lovely feedback. We are delighted to hear you enjoyed the afternoon tea and had such a fantastic time. We hope to welcome you back again soon.

Thank you for your honest and balanced feedback. We are pleased to hear that you are happy with the care, cleanliness, food and friendly approach of our team. We also appreciate your comments about activities and will continue looking for ways to ensure residents have plenty of opportunities to stay engaged and entertained.