1. UK Care Home Search
  2. Care Home Groups
  3. Locations Owned by Gold Care Homes
  4. Locations Owned by Gold Care Homes in London

Care Homes Owned by Gold Care Homes in London

Jobs
9.5 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Gold Care Homes in London

Only the locations & reviews in London for Gold Care Homes are showing below.

View the details of all 46 locations (with 3800 reviews) owned by Gold Care Homes

Gold Care Homes Locations in London (20)

 - Browse 20 Care Homes owned by Gold Care Homes in London
List View
Map View
Sort By
Kingston Care Home
Jemmett Close, Coombe Road, Kingston upon Thames KT2 7AJ 
9.8 108 reviews
Kingston Care Home, Kingston upon Thames, London
"Excellent Care home I cannot praise the care my Aunty received highly enough. The home is extremely well run is very kind and compassionate…"   Read all 108 reviews
  • from £1,550 / week
  • 67 Rooms
Location Type Care Home

Kingston Care Home has been refurbished and is located in a residential area close to Kingston General Hospital. The home is close to shops, local amenities and public transport. This care home ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Lansdowne Care Home
Claremont Road, Cricklewood, London NW2 1TU 
9.8 181 reviews
Lansdowne Care Home, London, London
"Generally all the staff - carers, activity, nurses - have been excellent. It's a busy home, but they have helped us manage our parents…"   Read all 181 reviews
  • from £1,600 / week
  • 92 Rooms
Location Type Care Home

Lansdowne Care Centre is located in a residential area near the centre of Cricklewood. There are shops near by and local amenities, public transport and road links are convenient. This purpose ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Baugh House
19 Baugh Road, Foots Cray, Sidcup DA14 5ED 
9.7 112 reviews
Baugh House, Sidcup, London
"Visited friends today. First time visiting at Baugh House and was very impressed with the home. Checking in at reception was…"   Read all 112 reviews
  • from £1,600 / week
  • 60 Rooms
Location Type Care Home

The services they offer include residential dementia and nursing care. One of Gold Care’s most popular homes, Baugh House is located in Sidcup, Kent. The home is conveniently located off Sidcup ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Burrows House
12 Derwent Road, Penge, London SE20 8SW 
9.7 89 reviews
Burrows House, London, London
"Mum has been resident of Burrows House for about 2 years. Her carers are very attentive and kind to her. She has been happy here and enjoys…"   Read all 89 reviews
  • from £1,600 / week
  • 54 Rooms
Location Type Care Home

Rated an Overall Good in May 2018 by CQC, Burrows House offers first class care for residents. Located conveniently just outside the centre of Penge, Burrows House is near to all the sights and ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Amy Woodgate House
Nigel Fisher Way, Chessington KT9 2SN 
9.7 51 reviews
Amy Woodgate House, Chessington, London
"My mum is having respite care as her dementia has declined, I couldn't ask for a nicer place for her to be. It's clean, the food is lovely…"   Read all 51 reviews
  • from £1,700 / week
  • 44 Rooms
Location Type Care Home

Amy Woodgate House work to promote independence within a secure, homely environment, ensuring all residents are treated as individuals and with dignity and respect. As a resident of Amy Woodgate ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
St David's Care Home
12 Castlebar Hill, Ealing, London W5 1TE 
9.7 31 reviews
St David's Care Home, London, London
"I am very happy living at St David's care home. The facilities are comfortable and well looked after, and activity room is always a nice…"   Read all 31 reviews
  • from £1,700 / week
  • 76 Rooms
Location Type Care Home

St David's Care Home in Ealing, West London, provides residential and complex nursing care for older people on a long or short term basis. Palliative care is also supported at the home. The skilled ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Beachcroft House Care Home
111 Shirland Road, Maida Vale, London W9 2EL 
9.7 45 reviews
Beachcroft House Care Home, London, London
"My dad was send to the care home since 7 of October 2025 until now he still there the 28 01 2026. We notice a very big improvement in his…"   Read all 45 reviews
  • 84 Rooms
Location Type Care Home

Welcome to Beachcroft House Care Home Based in the heart of Maida Vale at the back of the BBC studios, Beachcroft House is a new purpose-built home fitted with all new fixtures and opened in ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Charlton Park Care Home
Park Farm, 21 Cemetery Lane, Charlton, Greenwich, London SE7 8DZ 
9.7 53 reviews
Charlton Park Care Home, London, London
"All staff have gone above and beyond for dad from day one of him being here, but especially since he has been end of life. All staff are…"   Read all 53 reviews
  • from £1,700 / week
  • 66 Rooms
Location Type Care Home

Charlton Park Care Home is in an ideal location surrounded by leafy parks and easily accessible transport links into central London. The team at Charlton Park supply 24-hour care for people with ... Read more

Older Person Care Permanent Care Respite Care
  • Nursing Care
  • Dementia Nursing Care
Kent House
Augustine Road, Harrow HA3 5NS 
9.6 153 reviews
Kent House, Harrow, London
"Most pleased with the service and care provided by staff and management staff. Highly recommended. Visitors are always welcomed with c…"   Read all 153 reviews
  • from £1,600 / week
  • 40 Rooms
Location Type Care Home

Kent House is a fantastic Residential Care Home specialising in Dementia care and is located in a quiet residential cul-de-sac in Harrow Weald off Long Elms Road. There is always an event or an ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Brackenbridge House
Brackenhill, Victoria Road, Ruislip HA4 0JH 
9.6 61 reviews
Brackenbridge House, Ruislip, London
"My father has been to a few different care homes, but Brackenbridge is by far the best care home he has been at. A combination of great…"   Read all 61 reviews
  • from £1,600 / week
  • 36 Rooms
Location Type Care Home

Brackenbridge House is set in one and half acres of lawns and gardens with pathways and gardens for residents to enjoy. The home offers 'first class' person-centred care for the over 65's. ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Marlborough Court Care Home
7 Copperfield Road, Thamesmead, London SE28 8QA 
9.6 67 reviews
Marlborough Court Care Home, London, London
"I'll be forever grateful for my father to spend his last weeks at Marlborough Court. The level of care and kindness of the staff is…"   Read all 67 reviews
  • from £1,450 / week
  • 83 Rooms
Location Type Care Home

Idyllically set on the riverside, Marlborough Court Care Home provides person-centred care in a home from home environment. Residents benefit from a comfortable and welcoming environment, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Alan Morkill House
88 St Mark's Road, London W10 6BY 
9.5 69 reviews
Alan Morkill House, London, London
"I always find the staff friendly and helpful. My brother looks happy and well cared for. If I need any information regarding his well being…"   Read all 69 reviews
  • from £1,900 / week
  • 49 Rooms
Location Type Care Home

Alan Morkill House, has an impeccable reputation when it comes to delivering exceptional care. The home provides residential care for older people and those who have dementia. The rooms are ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Hillside Nursing Home
North Hill Drive, Harold Hill, Romford RM3 9AW 
9.4 91 reviews
Hillside Nursing Home, Romford, London
"What an amazing care home! Not only are the team friendly, kind, fun and professional but they have looked after dad so well that he is…"   Read all 91 reviews
  • from £1,550 / week
  • 55 Rooms
Location Type Care Home

Hillside Nursing Home is set in a quiet residential area of a leafy suburb creating a tranquil and peaceful setting. Each one of their residents enjoys unique, personalised care, built around them ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Norwood Green Care Home
Tentelow Lane, Southall UB2 4JA 
9.3 63 reviews
Norwood Green Care Home, Southall, London
"Very clean, and tidy place, moreover was looking home sweet home where you feel relaxed . Its situated in vert quite , beautiful place…"   Read all 63 reviews
  • from £1,700 / week
  • 92 Rooms
Location Type Care Home

Norwood Green Care Home in Southall, Middlesex, offers 24-hour care and support for older people in a comfortable and homely environment. The home can support people living with a range of ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Acton Care Centre
48 Gunnersbury Lane, Acton, London W3 8EF 
9.3 135 reviews
Acton Care Centre, London, London
"My mother is a resident at Acton Care Centre, and overall her care has been excellent. The staff are consistently kind, respectful and…"   Read all 135 reviews
  • from £1,850 / week
  • 130 Rooms
Location Type Care Home

Acton Care Centre is the largest capacity Gold Care Homes owns, facilitating Nursing Care for residents over the age of 65. The purpose-built home with modern amenities offers 71 beds for general ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Peregrine House
350 Hermitage Road, Tottenham, London N15 5RE 
9.2 44 reviews
Peregrine House, London, London
"My relative has settled well into Peregrine House - the routines, good food and staff friendliness have helped to ensure his stay is safe…"   Read all 44 reviews
  • from £1,450 / week
  • 36 Rooms
Location Type Care Home

Peregrine House is suited to the needs of older and younger individuals, they have the facilities and staff that are trained to support their residence with mental health and physical disabilities as ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability Care
  • Mental Health Care
Drayton Village Care Centre
1 Spring Promenade, West Drayton UB7 9GL 
9.0 58 reviews
Drayton Village Care Centre, West Drayton, London
"We as a family who visit every week all days of the week..really can not express how much we really appriciate everyones care towards our…"   Read all 58 reviews
  • from £1,700 / week
  • 91 Rooms
Location Type Care Home

Rated as 'good' in 5 categories by Care Quality Commission during May 2018. The care home was measured under the strict assessment of CQC, and marked out of 5 area’s which include; Safe, Effective, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Murrayfield Care Home
77 Dysons Road, Edmonton, London N18 2DF 
8.8 42 reviews
Murrayfield Care Home, London, London
"When you lose someone you care and love, it is hard to come to terms with. But to my surprise the staff of Waverly saw my grief, they came…"   Read all 42 reviews
  • from £1,450 / week
  • 74 Rooms
Location Type Care Home

Murrayfield Care Home in Enfield, London offers accommodation for up to 74 adults requiring Nursing or Nursing Dementia Care. Palliative care and end of life care services are provided at the home ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care
  • Mental Health Care
Willesden Court Care Home
Opening Apr 2026
3 Garnet Rd, Willesden, London NW10 9HX 
Willesden Court Care Home, London, London
  • from £1,400 / week
  • 60 Rooms
Location Type Care Home

Opening early 2026! Willesden Court Care Home is now part of the multi award-winning Gold Care Homes group and following refurbishment, will be re-opening in February 2026. The home will ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Vine Lodge
Vine Lane, Hillingdon, Uxbridge UB10 0NF 
Vine Lodge, Uxbridge, London
  • 8 Rooms
Location Type Care Home

Vine Lodge Care Home offers tailored support for up to eight adults with learning disabilities, autism, neurodiverse conditions and a range of complex needs, including epilepsy. Each person has their ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Learning Disability Care

Gold Care Homes Reviews in London (1453)

9.5

Gold Care Homes has a Group Review Score of 9.5 (9.548) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Gold Care Homes must have a Review Score.

Overall Experience
  • 965
  • 417
  • 41
  • 14
  • 16
Date Published
  • 1453
  • 106
  • 202
  • 375
  • 1078
Reviewer Connection to Gold Care Homes
  • 479
  • 240
  • 151
  • 75
  • 73
  • 57
  • 48
  • 41
  • 39
  • 35
  • 30
  • 28
  • 20
  • 19
  • 18
  • 17
  • 17
  • 9
  • 9
  • 9
  • 7
  • 5
  • 5
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Review of

Norwood Green Care Home

from Tim M (Regular Volunteer) published on 2 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit a resident as part of a group. We are all volunteers and visit people in care homes and in their homes as well. My experience of visiting Norwood Green Care Home is a very positive one as the staff are friendly and helpful. I could recommend it to any family who may be thinking of placing a
loved one in a care home for their care.
Reply from Miguel Norville, Home Manager at Norwood Green Care HomeFirstly, thank you for volunteering at our home and for giving up some of your time to put a smile on our residents' faces. We appreciate you taking the time to share your experience also. Best wishes from all of us, Miguel
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Norwood Green Care Home

from D A (Friend of Resident) published on 2 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very clean, and tidy place, moreover was looking home sweet home where you feel relaxed . Its situated in vert quite , beautiful place opposite the park which gives residents fresh air and nice feeling.
Over all very beautiful place.
Reply from Miguel Norville, Home Manager at Norwood Green Care HomeThank you for leaving us such a lovely review. Best wishes, Miguel
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Kingston Care Home

from Steve P (Nephew of Resident) published on 1 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent Care home I cannot praise the care my Aunty received highly enough. The home is extremely well run is very kind and compassionate and all members of staff we engaged with were brilliant from the receptionist to the carers and nurses and a special mention to the manager who was exceptional.My
Aunty arrived in Kingston Care Home in a very confused state and in poor health
After 3 months she has improved enormously thanks to the kindness and patience of all the team.My Aunty was treated with respect and dignity, I was impressed with the level of professionalism shown by all the staff combined with the relaxed atmosphere.I would highly recommend Kingston and would sincerely like to thank everyone for the care my Aunty received over her stay.
Reply from Alex Teixeira, Home Manager at Kingston Care HomeThank you for taking the time to share your experience of our home. I'm so pleased to read how our teams professionalism, kindness and patience shone through. Best wishes, Alex
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Baugh House

from Linda W (Friend of Resident) published on 1 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited friends today. First time visiting at Baugh House and was very impressed with the home. Checking in at reception was straightforward and we were escorted to a lounge, offered tea & biscuits before our friends were brought to the lounge. Everyone we met during our time visiting were friendly
and caring. The home was warm, clean and in a good location with lovely views out of the windows.
Reply from Alejandro Reytor, Home Manager at Baugh HouseThank you for sharing your experience of our home. Best wishes, Alejandro
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Burrows House

from Mary C (Friend of Resident) published on 1 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend had a month's respite care at Burrows House, and I was very satisfied with the care he received. The staff could not have been more helpful and caring. I would be happy for him to return to Burrows in the future.
Reply from Maryam Timamy, Home Manager at Burrows HouseThank you for sharing your experience and for your kind words. Best wishes, Maryam
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Hillside Nursing Home

from Janine T (Daughter of Resident) published on 31 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
What an amazing care home! Not only are the team friendly, kind, fun and professional but they have looked after dad so well that he is looking better, well fed and very happy. There is always a smiling face and nothing is too much trouble. It's a well run care home and we always feel welcome! Great
activities for the residents and very inclusive. Thank you Hillside Care Home
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Charlton Park Care Home

from Zena B (Daughter-in-law of Resident) published on 26 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff have gone above and beyond for dad from day one of him being here, but especially since he has been end of life. All staff are caring, kind, compassionate and supportive to both resident and family
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Beachcroft House Care Home

from C R (Niece of Resident) published on 24 March 2026 Submitted via Website • Report
Overall Experience 2.0 out of 5
Today I visited Carolina, residing at room 52. It was 15:07 when I arrived and I found her at the lounge, half way through pants down, soiled, dirty and left sleeping unwashed. I immediately called the attention of 1 women who's said the she's all alone and cannot clean her. She has to deal with loads
today and there's no staff. Mind you, I don't go on normal days and I go on random days and this has always been the response to me every time I see others unattended. This time it was Carolina being ignored. She must've fallen asleep waiting for help. Luckily I was there otherwise it might've been hours till she's seen. I even offered to clean her up myself if no one wanted to but another lady came and sent her back to her room and wash. Before she washed her she told me that Carolina has been spitting and hurting them and that one staff was injured because of her. I asked how come she can do this? She's 83 fragile, can't walk and stand properly to hit someone. This is not good.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Hillside Nursing Home

from Lesley R (Daughter of Resident) published on 23 March 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
Sad to say the level of care was absolutely appalling and the room was awful dad walked talked and was self caring he just needed a bit of guidance. This was like a military operation, I got there they gave him a shaved head he is a man that always loved his mid length hair, we were not even consulted
, he was the given mild sedation to settle him in as he was not sleeping within 2 days he could not walk could not eat and they put pads on him that upset him so much day 5 he was in hospital with a severe infection , he is now in a new home, walks talks and no pads self caring , he is now the person he was before he got there. I felt quite intimidated when I tried to ask questions in the office I had 4 people at me a absolute disgrace
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Alan Morkill House

from R B (Stepson of Resident) published on 12 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I arrived at the facility at 12.30 pm on Friday 20th February 2026 to visit my Stepmother whom I visit every few months as I live away from London. I was led to her room by a member of staff who was very polite. My Stepmother told me that she was very happy at the "House", and she had everything she
needed. Her room was very clean and whilst visiting a member of staff brought her lunch and later a desert.
I had a chat with The General Manager in his office, who was very impressive and informative and was well versed as to the mental health situation of my Stepmother.
Generally, I was very happy of her care in the facility.
Reply from Emmanuel Torsoo, Home Manager at Alan Morkill HouseThank you for taking the time to share your visit to Alan Morkill House. It's really reassuring to hear that your stepmother feels happy and settled, and that she feels she has everything she needs.

We're pleased that you felt welcomed by the team and that your visit gave you a chance to see how well she is being cared for. Knowing families leave feeling reassured means a lot to us.

Thank you once again for your kind feedback.

Best wishes,
Emmanuel
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Burrows House

from Annette H (Daughter of Resident) published on 12 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been resident of Burrows House for about 2 years. Her carers are very attentive and kind to her. She has been happy here and enjoys the activities, she likes getting her nails done and hair cuts and parties very much. Staff always communicate well with her family, and make visiting a very pleasent
experience
Reply from Maryam Timamy, General Manager at Burrows HouseThank you for sharing this. It's really lovely to hear that your mum has been happy at Burrows House and that the team have been so kind and attentive with her.
We're especially glad she enjoys the activities, and things like getting her nails and hair done and joining in with the parties. Those moments can make such a difference to day-to-day life.
It's also nice to know that you've felt welcomed when visiting and kept well informed. Thank you once again, your kind words mean a lot to us!
Best wishes,
Maryam
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Baugh House

from R J (Granddaughter of Resident) published on 6 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I regurlary visit my Nan & visit for special ocassions. The entertainment staff go out their way to make it special when celebrating birthdays, mothers day etc. There are many members of staff who are happy to see you, and feel like friends. They care for the residents and that shows. The entertainment
staff areby far my favourite
Reply from Alejandro Cardero Reytor, Home Manager at Baugh HouseThank you for sharing your experience of Baugh House. It's so nice to hear that your visits with your nan are made even more special by the activities team, especially during celebrations like birthdays and Mother's Day.
We're also really pleased that the team have made you feel so welcome and that many of them feel more like friends when you visit. Creating that warm, familiar atmosphere is so important to us, for both our residents and their families.
Thank you again for taking the time to leave your review.
Best wishes,
Alejandro
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Hillside Nursing Home

from Raymond C (Husband of Resident) published on 6 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife of Sixty three years has been at Hillside for Five years with cronic Dementia , The staff have looked after her with care dignity and patience. I cannot find one thing that i can find fault with
Reply from Maribelle Law, Home Manager at Hillside Nursing HomeThank you for sharing such kind words about Hillside. Caring for someone you have shared so many years with is never easy, and it means a great deal to hear that your wife has been looked after with such care, dignity and patience.

Our team work very hard to support residents with compassion and understanding, so knowing that this has given you reassurance over the past five years truly means a lot.

Thank you again for taking the time to share your experience. Your words mean a great deal to everyone at Hillside.

Best wishes,
Maribelle
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Kent House

from Jagdish J (Son of Resident) published on 5 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most pleased with the service and care provided by staff and management staff. Highly recommended. Visitors are always welcomed with care.
Reply from Ebenezer Azigwe, Home Manager at Kent HouseThank you for your kind feedback about Kent House. It's lovely to hear that you've been pleased with the care and support provided by both the staff and management team.

We're especially glad that you feel welcomed when visiting. Creating a warm and supportive environment for residents and their loved ones is very important to us.

Thank you again for your recommendation and for taking the time to share your experience.

Best wishes,
Ebe
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Hillside Nursing Home

from Stefan T (Son-in-law of Resident) published on 5 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in for a couple of weeks now, and our first impression is one of a friendly caring environment. The office team as well as the HCAs have looked after her, and if needed ensured that she is safe, at the same time saying no when necessary. Mum is very independently minded and appears to be
settling in nicely.
Reply from Maribelle Law, Home Manager at Hillside Nursing HomeThank you for taking the time to share your first impressions of Hillside Nursing Home. It's lovely to hear that your mum has been settling in well and that the home has felt friendly and caring from the start. We're also incredibly pleased that both the office team and care staff have been able to support her while also respecting her independence. Finding that balance is so important, especially when adjusting to a new environment.

Your feedback means a lot to the whole team. Thank you again for sharing your experience.

Best wishes,
Maribelle
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Baugh House

from L R (Daughter of Resident) published on 5 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum
Was in hospital for three months and she did not want too go in too a care home she was very unhappy she arrived in Friday confused and with in 24 hours she has been treated with the up most respect seeing her managing too eat and drink independently clean and dressed smiling the team have made
her very comfortable and happy with in 5 days she is thriving they have helped me as well feel
Welcome
Reply from Alejandro Cardero Reytor, Home Manager at Baugh HouseThank you for sharing your experience. We know moving into a care home after spending a while in hospital can feel like a big and worrying change, so it's really lovely to hear how quickly your mum has settled in.
Seeing her comfortable, smiling and regaining her independence with eating and drinking must mean so much. We're so pleased our team have been able to support her with such kindness and respect during those first few days. It's also wonderful to hear that you've felt welcomed and supported too. Your feedback will mean a great deal to everyone at Baugh House.
Thank you again for taking the time to write such kind words.
Best wishes,
Alejandro
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Baugh House

from Susan J (Daughter of Resident) published on 5 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say a big 'Thank you' to the entertainment team for making Mum's birthday so special today.
All the staff go out of their way to help & look after Mum, who can sometimes be difficult. They have all taken the time to get to know her and understand her needs.
Reply from Alejandro Cardero Reytor, Home Manager at Baugh HouseThank you for taking the time to share this lovely feedback. We're so pleased to hear that your mum's birthday was made special by the activities team, and that it was a memorable day for her. It also means a great deal to know that you can tell our team have taken the time to get to know your mum and understand her needs. Providing that kind of thoughtful, personalised care is so important to us.
Your kind words will be shared with the whole team at Baugh House. Thank you again for your appreciation.
Best wishes,
Alejandro
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Baugh House

from D M (Sister-in-law of Resident) published on 5 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister-in-law has been a resident in Baugh House for nearly two years, and the family has been very pleased with the kindness and compassion shown by all the staff. At the beginning, and as a result of her dementia, she presented with some fairly challenging behaviour at times, but the staff were
very patient with her and were able to channel her energy into more positive pursuits. The manager, Alejandro, has gone out of his way, together with the staff, to find out about her interests and hobbies so that appropriate activities can be enjoyed by her.
All the staff are easy to talk to, ranging from the welcome from the receptionist to the interactions with the medical staff and management. My sister-in-law is settled at Baugh House and whilst she's very pleased to see family members, she's never sad when we leave. Baugh House is her home and she's very happy there.
Reply from Alejandro Cardero Reytor, Home Manager at Baugh HouseThank you for sharing your experience of Baugh House. It's wonderful to hear that your sister-in-law has settled so well over the past two years and that the kindness and compassion of the team have made such a positive difference.
We're especially pleased that our team have taken the time to understand her interests and find activities she enjoys. Supporting each resident as an individual is so incredibly important to us, and it's lovely to hear that this has helped her feel happy and at home. Thank you again for your thoughtful feedback.
Best wishes,
Alejandro
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Lansdowne Care Home

from L W (Friend of Resident) published on 4 March 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
This is a difficult review to write. In the beginning, the care at Lansdowne was very good. However, since the home changed ownership and the care home manager changed, standards declined rapidly. The majority of nurses and carers truly cared about the residents but there were problems with some of
the staff, and the way in which emergencies were dealt with, especially at night. Quite often, my friend was left in her room alone, even during activity time. Also, the food was not very good, sometimes just a sandwich for main meal. These issues were raised with the management team; and while an effort was made to improve matters, many troubling issues still remained. When our concerns were not fully resolved, the management solution was to evict a frail, vulnerable 96-year-old, arguing that they could not meet high expectations, despite promoting themselves as specialists in nursing care and complex dementia. I am sad to see such a decline at Lansdowne, and take no joy in posting this.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Lansdowne Care Home

from K S (Daughter of Resident) published on 4 March 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
When we first came across Lansdowne, we were impressed by the welcoming mangement and lovely staff team; and for the first couple of months, we were happy with the care my mother received. Sadly, however, the ownership/management changed and, with it, the attitude towards the care of the residents.


Its

not often a care home evicts a resident because a relative has raised concerns about the care on offer. But that is just what happened to my very elderly, very frail mum. This care home, promoting itself as specialist in dementia and nursing, evicted her while she was in hospital, leaving her nowhere to go, and extending her hospital stay by two weeks while we found a more welcoming care home, where she is now being well-cared for.


The staff team are (mostly) still lovely; but this new management have made it difficult for anyone to raise concerns about the care their relatives receive, without risk of eviction, and are slowly eroding everything that made Lansdowne the place it was.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money

Awards / Recognitions (11)

Loading

Loading Loading

Loading

Loading

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Gold Care Homes to verify any information. View our terms and conditions. Gold Care Homes has a Platinum Service – more info.