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Care Homes Owned by Anchor in Durham

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Anchor in Durham

Only the locations & reviews in Durham for Anchor are showing below.

View the details of all 121 locations (with 9661 reviews) owned by Anchor

Anchor Locations in Durham (2)

 - Browse 2 Care Homes owned by Anchor in Durham
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Elderwood
Westmoreland Street, Darlington DL3 0FB 
9.9 72 reviews
Elderwood, Darlington, Durham
"From being extremely reluctant to placing my Mum in a care home I am pleased to say that I couldn't have wished for a better place to look…"   Read all 72 reviews
  • from £1,249 / week
  • 40 Rooms
Location Type Care Home

Anchor’s Elderwood is located at the heart of the community in Darlington. The home continues to welcome new residents for friendly and comfortable residential and dementia care for up to 40 ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
The Manor House Barnard Castle
John Street, Barnard Castle, County Durham, Barnard Castle DL12 8ET 
9.9 69 reviews
The Manor House Barnard Castle, Barnard Castle, Durham
"I'm writing to express my heartfelt appreciation for the exceptional care my aunt receives at the Manor. The facilities are beautifully…"   Read all 69 reviews
  • from £1,495 / week
  • 76 Rooms
Location Type Care Home

The Manor House Barnard Castle is a purpose-built luxurious care home. The home offers excellent facilities, whilst providing 24-hour care in generous bedroom suites, each benefitting from an en ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Anchor Reviews in Durham (141)

9.7

Anchor has a Group Review Score of 9.7 (9.731) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Anchor must have a Review Score.

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Review of

The Manor House Barnard Castle

from I H (Niece of Resident) published on 25 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm writing to express my heartfelt appreciation for the exceptional care my aunt receives at the Manor. The facilities are beautifully maintained, with her room always kept clean and tidy. The staff treat her with the utmost dignity, going above & beyond to make her feel like part of an extended family.
The housekeepers are friendly and approachable, contributing to a warm environment. The activities offered remind me of five-star hotel entertainment, ensuring residents are engaged & happy. The food is delicious and home cooked, with chefs always willing to accommodate special requests, loves her black pudding. It is evident that management leads with excellence, as the entire team from maintenance, admin to front of house, everyone works seamlessly to provide outstanding support. Knowing my aunt is safe and well cared for allows me to enjoy our time together as her niece rather than her caregiver, which brings me great peace of mind. The carers & team leaders are angels in disguise.
Reply from Sharon Harrison, Manager at The Manor House Barnard CastleThank you so much for your incredibly kind and thoughtful review. It truly means a great deal to us to hear how happy your Aunt is and how reassured you feel knowing she is safe, comfortable, and well cared for. Providing a warm, homely environment where residents are treated with dignity, respect, and compassion is at the heart of everything we do, so your words are very special to our whole team.

We are delighted that you've noticed the efforts of our housekeeping, catering, activities, and care teams. Everyone works hard to create a positive atmosphere, and it's wonderful to hear your aunt is enjoying the activities-and especially the black pudding! Your recognition of our staff will be shared with them all; they will be so proud to know the difference they are making. That peace of mind for you as a niece is exactly what we strive to give. Thank you again for sharing your experience.

Warmest regards,

Sharon & The Manor House Team
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Review of

Elderwood

from Jacqui A (Daughter of Resident) published on 23 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
From being extremely reluctant to placing my Mum in a care home I am pleased to say that I couldn't have wished for a better place to look after her than at Elderwood, Darlington. My Mum has been a resident there for just over a year now and she has a beautiful cosy room and has made some lovely friends.
Ann and her team are truly wonderful, so caring and understanding to not only my Mum's needs but to myself and my family. I can have total peace of mind that my Mum is being looked after 24/7.
It's like a home from home, very friendly, warm and welcoming. Excellent.
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Review of

The Manor House Barnard Castle

from C A (Respite Resident) assisted by family/friend published on 20 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff excellent, rooms very nice, especially newly refurbished common rooms/spaces. Some attention needs to be made to bedrooms, e.g armchairs far too low to get out of, especially for residents/users with knee issues. Some furniture is showing it's age, e.g very worn arms, in-adequate cushioning, some
upholstery badly stained and some chairs smelt of urine. Meal ordering times felt rushed, although food was ok - not always hot. Clothes not tagged quickly enough, hence some items went missing. These comment should not be viewed as a criticism of the staff, but just general management issues. Medicine was dealt with well - overall experience was very positive.
Reply from Debbie Wilson, Deputy Manager at The Manor House Barnard CastleThank you for taking the time to share such a detailed review of your experience. We're really pleased to hear your kind comments about our staff, the refurbished communal areas, and the overall positive experience - these mean a great deal to the whole team.
We also truly appreciate your constructive feedback. We're sorry to hear about the issues you encountered with bedroom furniture. Ensuring comfort and dignity for all residents is a priority, and we are reviewing these concerns straight away.
Your comments regarding meals and clothing labelling have been noted and will be shared with the relevant teams to improve consistency and responsiveness. We understand how important these aspects are to daily life and will work to make improvements.
We're very grateful for your recognition that your feedback reflects broader management matters rather than individual staff performance.
Thank you again for your valuable insights - they help us continue to improve the service we provide.
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Review of

Elderwood

from M H (Friend of Resident) published on 16 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Home small and personal
Staff are friendly and welcoming .
You can furnish your room with personal .furniture pictures and trinkets .
Hair dresser and chiropractor visits are arranged .
Recently refurbished
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Review of

Elderwood

from Sue G (Daughter of Resident) published on 13 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has recently become a full time resident of Elderwood Care home. We chose it because of the friendly staff, most of whom have been employees for a long time. The staff always speak directly to Mum, not through us and are very kind and helpful.
On admission everyone introduced themselves to
Mum, including the chef and nothing is too much trouble.
The staff are also patient and kind to me, as after years of taking care of Mum, it is hard for me to reliquish control of her care, and they get that!
Her room is spotless and warm, her clothes are always clean and she is as happy to be looked after.
The food is plentiful and of good quality and I can now sleep at night knowing my Mum is being cared for 24/7
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Review of

Elderwood

from Kathleen J (Niece of Resident) published on 13 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 93 year old aunt has dementia and has been a resident at Elderwood for over 2 years now. She has a comfortable cosy ensuite room, good food, entertainment if she wants it and most of all wonderful caring staff who look after her very well.
We are not local ro the area and visited several care
homes before we found Elderwood. We were immediately impressed by the lovely homely decor and the friendly welcoming staff. Anne Marie gave us a guided tour of the facilities and it was eye-opening just observing how the staff were interacting so naturally with other residents, so friendly, helpful and caring. The atmosphere was lovely and the residents smiling faces and happy banter they were giving back spoke volumes.
We had not found that in any of the other places we had seen.


It has been the best decision we have made for my aunt. She is very settled there and all credit must go to the wonderful staff at Elderwood who make an exceptional team.

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Review of

The Manor House Barnard Castle

from E S (Respite Resident) published on 9 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am at the end of a spell of respite care recovering from major surgery. I have found experience to be as my scores excellent. All staff are very courteous and caring. Greet you as though you are an old friend which immediately puts you at your ease. Its like a dining out experience daily with a wide
and varied menu - and no washing up! The coffee lounge is a bonus for us and our visitors. Loads of activities morning and afternoon to keep our minds active. I have met some lovely residents and have made me feel very welcome. All of my visitors are impressed with The Manor House and all agree that choosing to stay here for my respite was the best decision.
Reply from Sharon Harrison, Home Manager at The Manor House Barnard CastleThank you for taking the time to share your feedback following your respite stay at The Manor House. We are delighted to hear that your stay while recovering from surgery was such a positive experience. It means a great deal to our team to know that you felt welcomed, comfortable, and well cared for during your time with us. Our staff work hard to create a warm and supportive environment, so it's wonderful to hear that you felt greeted like an old friend. We are also pleased that you enjoyed the dining experience, coffee lounge, and activities available. Providing a varied menu, engaging activities, and welcoming spaces for residents and visitors is an important part of making The Manor House feel like a home from home. Your kind comments will be shared with the team, who will be encouraged by your feedback. We wish you a smooth recovery and thank you again for your lovely review.
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Review of

The Manor House Barnard Castle

from A H (Sister of Resident) published on 4 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was in The Manor House for over two years. The home is decorated to a really high standard and is immaculately clean. The staff are extremley kind and caring. But in the last few days of her life they excelled themselves and were a massive support to us her family. We cant thank them enough.
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Review of

The Manor House Barnard Castle

from Nick W (Son of Resident) published on 4 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that mum received in The Manor House Care Home in Barnard Castle was excellent. All of the staff that I interacted with were so friendly and caring and they went out of their way to make it feel like a 'home'. Her room was lovely (I especially liked the fact that her door looked like a proper
front door) and the home itself was spotless and welcoming.
Reply from Sharon Harrison, Home Manager at The Manor House Barnard CastleThank you for your kind words about the care your mother received with us at The Manor House Care Home. It was truly a pleasure to provide care for such a lovely lady. We are delighted to hear that you found our staff friendly and that the environment felt like home, just as it should. Your mother's comfort and happiness were our top priorities, and we are grateful for the opportunity to have been part of her journey. Thank you for sharing your experience with us. I will pass your kind word to the rest of the team.
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Review of

Elderwood

from Julie T (Niece of Resident) published on 2 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Review of Elderwood:
Aunt has been a resident for over a year now and we found the home to be very welcoming from the first visit. We were shown around and given a full explanation of the set up, routines , rooms etc.
My aunt quickly settled in and the caring staff are very friendly and provide excellent
care for her. The rooms and facilities are good and there are activities throughout the week which she can participate in. She loves anything musical/singing and there are quite a few sessions around this. The hairdresser and manicures available each week go down very well and she is kept very clean, smart and presentable. No complaints here :-)
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Review of

Elderwood

from John F (Son of Resident) published on 2 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my nearly 100 year old mother with dementia moved into Elderwood Care Home in Darlington 2 years ago she has flourished with the care she has received. the staff are attentive and friendly and look after mother and the other residents very well. There are always activities such as bingo, singing,
quizzes etc to keep you entertained . Also at meal times the choice and quality of the food makes me very envious. So overall it is an excellent home to move to in your later years.
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Review of

Elderwood

from Rachael M (Daughter of Resident) published on 6 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had a terrible time with emergency respite in another care home, so we visited lots of care homes so we weren't in that position again. Elderwood was our first choice, felt homely, carpets kept the noise to minimum, straight corridors (nowhere to hide or get lost), all staff spoke to us and when
the time came Dad was welcomed with open arms. Although Dad was only there for a month, the care, dignity, dedication, and overall friendliness of everyone was amazing. We were all made to feel so welcome, encouraged to be part of Dad's life and to ask questions. Mam was always welcomed and offered to attend events, activities and even Christmas dinner. Everywhere was clean, additional care supports (like a toilet frame) were given without us having to ask, laundry kept clean and cloths never lost. Overall everything and everyone were amazing, which reflected in the atmosphere. We as a family feel so grateful and appreciative we found such a home from home for dad.
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Review of

Elderwood

from Brian H (Husband of Resident) published on 22 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife sadly passed away in Elderwood care home this year after 6 years in their care, I have nothing but praise for the way my wife was cared for by the staff of Elderwood during her time at the home. My wife was suffering from dymensia so needed some special help and she received this in spades from
the staff of Elderwood. If I ever need to go into a care home I would like to think that I would be cared for in Elderwood. Thank you to all staff at Elderwood. My wife was always kept clean and tidy, the food was good quality , both her clothes and room was always clean and tidy.
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Review of

Elderwood

from Margaret H (Wife of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Elderwood for 2 years, and I have never known such a dedicated staff and management. They are the most helpful, pleasant and caring people you could wish for to look after someone you love. When I go home I never have to think how he is being looked after because I know they
all care. 100%.
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Review of

The Manor House Barnard Castle

from Margaret T (Resident) published on 13 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here - very helpful staff, and any requests are always attended to. Staff are very good, cheerful and polite. I am lucky that usually I am able to get out to the town. A weekly hairdresser is an asset. Food is good, and the additional menu makes an added choice for residents. Always
good help, when necessary from management. I would recommend this home to outsiders if asked.
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Review of

Elderwood

from H B (Granddaughter of Resident) published on 29 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother was a resident at Elderwood care home . The care she received was excellent. All staff were so friendly and nothing was a problem to them. It was a pleasure to visit. My grandmother was very happy until she sadly passed away.
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Review of

The Manor House Barnard Castle

from Jackie H (Daughter of Resident) published on 20 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank Manor House enough for the care given to my father in the 3 weeks he was with them before he died. He went there for open ended respite when we could no longer keep him safe in his home. Every member of staff we came across was wonderful. Friendly, professional, caring, helpful and supportive,
both to ourselves and Dad.
Reply from Sharon Harrison, Home Manager at The Manor House Barnard CastleThank you so much for taking the time to share these kind words. It was our privilege to care for your father during his time with us, and we're truly grateful for the trust you placed in us.
We strive to create a safe, warm, and dignified environment for every resident, and it means a great deal to know this was reflected in your experience.
Please accept our heartfelt condolences for your loss, and thank you again for your generous feedback, I will share it with the whole team. If there is ever anything more we can do for you or your family, we are here.
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Review of

Elderwood

from Declan M (Grandson of Resident) published on 24 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nana moved into elderwood as she could no longer manage at home she could not of choose a better care home anywhere it is amazing and she is so happy the staff show her respect and dignity they are all amazing everyone of them the food is lovely her room is clean tidy the staff always make you so
welcome the managers are always around and are so approachable beautiful home
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Review of

The Manor House Barnard Castle

from Susan P (Niece of Resident) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt lived in Manor House for five years on the dementia unit. The lounge areas and corridors are beautifully decorated and there is a bar where visitors can take residents for coffee and cake or a drink. There are also lovely garden areas where residents can sit out. It is very clean and comfortable.
Best
of all are the staff who always have time, always have a smile for residents and visitors and never appear to be impatient.
My aunt's physical health improved enormously when she moved in there.
Sadly she recently passed away but was never alone in her final hours, people were there talking to her, playing music and letting her know that she was cared for.
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Review of

The Manor House Barnard Castle

from Will E (Son of Resident) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been cared for for nearly 8 years in Chester's Unit at Manor House
I am a medical professional and visited for work and was immediately impressed by the warmth of welcome, the knowledge staff had of the resident and the exceptional care afforded
I immediately enquired if there was a
vacancy for my Mother and was delighted when she was offered a room
Mum took a long time to accept her new home despite enjoying the good food and comfortable surroundings including the cafe for shared visits. One staff member and team showed exceptional patience in guiding her to settle
The simply outstanding care given over the years by an exceptional team from the Leadership of one staff member to the administration staff cleaners and handyman was remarkable and gave the family great comfort
Mum was safe ,content often happy despite her Dementia and enjoyed company and food until very shortly before her death in July She was nursed with the greatest respect and dignity and words cannot describe my thanks.
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Awards / Recognitions (12)

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