Anchor in Durham | 2 Care Homes

Review of
Elderwood
from Brian H (Husband of Resident) published on 22 January 2026 Submitted via Website • Report

Overall Experience

My wife sadly passed away in Elderwood care home this year after 6 years in their care, I have nothing but praise for the way my wife was cared for by the staff of Elderwood during her time at the home. My wife was suffering from dymensia so needed some special help and she received this in spades from

the staff of Elderwood. If I ever need to go into a care home I would like to think that I would be cared for in Elderwood. Thank you to all staff at Elderwood. My wife was always kept clean and tidy, the food was good quality , both her clothes and room was always clean and tidy.

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Review of
Elderwood
from Margaret H (Wife of Resident) published on 19 January 2026 Submitted via Postal Card • Report

Overall Experience

My husband has been in Elderwood for 2 years, and I have never known such a dedicated staff and management. They are the most helpful, pleasant and caring people you could wish for to look after someone you love. When I go home I never have to think how he is being looked after because I know they

all care. 100%.

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Review of
The Manor House Barnard Castle
from Margaret T (Resident) published on 13 January 2026 Submitted via Postal Card • Report

Overall Experience

I am very happy here - very helpful staff, and any requests are always attended to. Staff are very good, cheerful and polite. I am lucky that usually I am able to get out to the town. A weekly hairdresser is an asset. Food is good, and the additional menu makes an added choice for residents. Always

good help, when necessary from management. I would recommend this home to outsiders if asked.

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Review of
Elderwood
from H B (Granddaughter of Resident) published on 29 December 2025 Submitted via Website • Report

Overall Experience

My grandmother was a resident at Elderwood care home . The care she received was excellent. All staff were so friendly and nothing was a problem to them. It was a pleasure to visit. My grandmother was very happy until she sadly passed away.

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Review of
The Manor House Barnard Castle
from Jackie H (Daughter of Resident) published on 20 November 2025 Submitted via Website • Report

Overall Experience

I cannot thank Manor House enough for the care given to my father in the 3 weeks he was with them before he died. He went there for open ended respite when we could no longer keep him safe in his home. Every member of staff we came across was wonderful. Friendly, professional, caring, helpful and supportive,

both to ourselves and Dad.

Reply from Sharon Harrison, Home Manager at The Manor House Barnard CastleThank you so much for taking the time to share these kind words. It was our privilege to care for your father during his time with us, and we're truly grateful for the trust you placed in us.
We strive to create a safe, warm, and dignified environment for every resident, and it means a great deal to know this was reflected in your experience.
Please accept our heartfelt condolences for your loss, and thank you again for your generous feedback, I will share it with the whole team. If there is ever anything more we can do for you or your family, we are here.

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Review of
Elderwood
from Declan M (Grandson of Resident) published on 24 October 2025 Submitted via Website • Report

Overall Experience

My nana moved into elderwood as she could no longer manage at home she could not of choose a better care home anywhere it is amazing and she is so happy the staff show her respect and dignity they are all amazing everyone of them the food is lovely her room is clean tidy the staff always make you so

welcome the managers are always around and are so approachable beautiful home

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Review of
The Manor House Barnard Castle
from Susan P (Niece of Resident) published on 16 September 2025 Submitted via Website • Report

Overall Experience

My aunt lived in Manor House for five years on the dementia unit. The lounge areas and corridors are beautifully decorated and there is a bar where visitors can take residents for coffee and cake or a drink. There are also lovely garden areas where residents can sit out. It is very clean and comfortable.
Best

of all are the staff who always have time, always have a smile for residents and visitors and never appear to be impatient.
My aunt's physical health improved enormously when she moved in there.
Sadly she recently passed away but was never alone in her final hours, people were there talking to her, playing music and letting her know that she was cared for.

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Review of
The Manor House Barnard Castle
from Will E (Son of Resident) published on 4 September 2025 Submitted via Website • Report

Overall Experience

My Mother has been cared for for nearly 8 years in Chester's Unit at Manor House
I am a medical professional and visited for work and was immediately impressed by the warmth of welcome, the knowledge staff had of the resident and the exceptional care afforded
I immediately enquired if there was a

vacancy for my Mother and was delighted when she was offered a room
Mum took a long time to accept her new home despite enjoying the good food and comfortable surroundings including the cafe for shared visits. One staff member and team showed exceptional patience in guiding her to settle
The simply outstanding care given over the years by an exceptional team from the Leadership of one staff member to the administration staff cleaners and handyman was remarkable and gave the family great comfort
Mum was safe ,content often happy despite her Dementia and enjoyed company and food until very shortly before her death in July She was nursed with the greatest respect and dignity and words cannot describe my thanks.

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Review of
Elderwood
from Alan B (Nephew of Resident) published on 20 August 2025 Submitted via Postal Card • Report

Overall Experience

After transferring my aunt from Sheffield to Darlington we feel that she enjoyed the care/nursing home a lot better than where she had been, she was always talking about how much nicer and more pleasant the atmosphere was, as she felt more than just a number, she couldn't believe the choice in food

and the number of activities that was also available to her she really enjoyed her time here. We also feel she was treated with dignity and respect from all the staff for which we are so thankful.

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Review of
The Manor House Barnard Castle
from Janet T (Sister of Resident) published on 29 July 2025 Submitted via Website • Report

Overall Experience

My sister moved into The Manor House 4 months ago and has settled very well.
I live a distance away and so am unable to visit as often as I would wish, but this is compensated for by the fact that I can speak to the team leader and my sister at any time. The team leaders are also prompt at communicating

with me if needed.
I find all of the staff very welcoming when I visit and nothing is too much trouble. They are very caring and I feel confident that my sister is being well looked after and that she is safe and secure in their care.

Reply from Sharon Harrison, Home Manager at The Manor House Barnard CastleThank you so much for your kind and thoughtful review. We're delighted your sister has settled in well with us here at The Manor House Barnard Castle and that you feel confident in the care and support she receives. Our team strives every day to create a safe, welcoming, and compassionate environment for our residents and their families, so it's deeply encouraging to know that this has made a positive difference to you. We understand how important it is to stay connected, especially when distance makes regular visits more challenging. It's wonderful to hear that our team leaders' prompt communication and have helped bridge that gap. Your comments mean the world to us and will be shared with the whole team-they'll be thrilled to hear your kind words. Thank you again for your trust and continued support.

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Review of
The Manor House Barnard Castle
from Dean W (Nephew of Resident) published on 4 June 2025 Submitted via Website • Report

Overall Experience

Aunt has been living here for over 3 years and absolutely loves it. She is very happy here and the care she receives is excellent. My aunt's room is always clean and tidy and she enjoys the activities provided. She has gained weight due to the excellent choice of food. I have peace of mind knowing she

is cared for so well.

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Review of
Elderwood
from Patsy W (Sister of Resident) published on 12 May 2025 Submitted via Website • Report

Overall Experience

Our sister was in this care home for respite for approximately 8 weeks following a stroke and dementia. We as a family cannot praise the staff enough for the care and compassion that was given to her, our sister absolutely loved it and settled in well, we honestly can't thank you enough for your support

and would recommend.

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Review of
Elderwood
from D F (Daughter of Resident) published on 9 April 2025 Submitted via Website • Report

Overall Experience

My mam has been in this care home since September 2024 after reviewing many care homes I found that this care home suited her, the location, everything. The accommodation that they provide is absolutely perfect for my mam it was like home from home she settled in amazing clean and maintained clean everyday.

Friendly staff that are there for her every needs. Food she like which for my mam was a bonus she is very fussy in what she eats. Always some kind of activity entertainment going on every day which is your choice if you want to participate.

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Review of
The Manor House Barnard Castle
from A M (Partner of Resident) published on 21 March 2025 Submitted via Postal Card • Report

Overall Experience

I have been visiting my partner most days over the last three months. In all that time the staff have been brilliant. Courteous, caring and welcoming.

Reply from Debbie Wilson, Home Manager at The Manor House Barnard CastleThank you for taking the time to leave The Manor House Barnard Castle a review. We love having your partner here with us and are really pleased you rate our Care/Support as excellent. If you have any queries about the care or facilities at any stage, our door is always open, please don't hesitate to speak with me. Thank you again for your time and we look forward to seeing you again soon.

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Review of
Elderwood
from Donna G (Daughter of Resident) published on 3 March 2025 Submitted via Website • Report

Overall Experience

Our dad was admitted to Elderwood Care Home in October 2024 and remained in their Care until 11th February 2025 with Parkinson's. He had given up on life due to a family tragedy but the moment we stepped through the doors we knew this would be the place to nurse him back to health. From the Management

Staff, Team-Leaders, Day-time and Night-time carers, the Cleaners and the Maintenance man, they always showed him and ourselves the upmost respect and professionalism, love and kindness. As a result of the care and support he received whilst at Elderwood he has managed to return to his home to live semi-independently. As a family we would like to thank all the staff for giving us our dad back. We would highly recommend Elderwood Care Home and if we could give it a 10 star review we would. So don't let the Sun catch You Crying.

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Review of
The Manor House Barnard Castle
from A A (Cousin of Resident) published on 19 February 2025 Submitted via Postal Card • Report

Overall Experience

Our cousins were booked for respite care while one was going for an operation. The staff were very friendly and professional and were able to help with any request/concern made of them in a caring and diplomatic way. Unfortunately I'm not able to answer to the quality of the food or activities but our

elderly cousins thought that Christmas Day was excellent.

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Review of
The Manor House Barnard Castle
from C B (Granddaughter of Resident) published on 27 January 2025 Submitted via Website • Report

Overall Experience

My nana has been in the home for a few years now, she has dementia but this has been a lot more stable since moving here. She is always doing activities and has even been to Harrogate to another care home to do a Christmas cake competition. Her room is always clean and the staff are always very friendly.

The food is lovely and so is the home. We can sleep well knowing she is safe, happy and looked after.

Reply from Debbie Wilson, Acting Home Manager at The Manor House Barnard CastleThank you for leaving The Manor House a review. We always love receiving feedback from residents and their families and your time is greatly appreciated. It is our priority here to provide tailored high-quality care within a luxury yet comfortable and homely environment, so we are very pleased to see you have rated Overall Experience as Excellent. Your kind words will be passed on to the team. Thank you!

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Review of
Elderwood
from S A (Daughter of Resident) published on 27 January 2025 Submitted via Postal Card • Report

Overall Experience

Dad took very poorly in December 2024 and chose to remain at Elderwood until he passed away on 2nd January 2025. The care, dignity and support given to him and our family was second to none. Every member of showed genuine love and compassion. Carers mopped his brow, held his hand, stroked his forehead

and whispered words of comfort to him in his final hours. I cannot stress how outstanding the care given was. Dad passed away in peace and with dignity. Words cannot express our gratitude at this very sad time.

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Review of
The Manor House Barnard Castle
from J R (Daughter of Resident) published on 27 January 2025 Submitted via Website • Report

Overall Experience

My mother has been in the Manor House for two years, she has made some good friends and she and I think all the staff are amazing always ready to help and support her when she needs them. They provide outstanding meals and if Mam doesn't want what's on the menu they will try to provide what she has

requested. I couldn't fault anything. Thank you Manor House staff.

Reply from Debbie Wilson, Acting Home Manager at The Manor House Barnard CastleThank you for leaving The Manor House a review. It's great to see you rate Overall Experience as Excellent. Your feedback is greatly appreciated and will be passed on to all the team!

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Review of
The Manor House Barnard Castle
from Steve C (Son of Resident) published on 15 January 2025 Submitted via Website • Report

Overall Experience

My father has been at The Manor House Barnard Castle since the spring of 2024, he has dementia. We looked at a number of homes in advance, The Manor was top of our list and has more than met expectations. Staff are friendly and welcoming and have taken account of a difficult wider family situation we

are dealing with. They have been very flexible. Dad is well cared for, well fed and communication from the home is very good. He seems very settled now.

Reply from Debbie Wilson, Acting Home Manager at The Manor House Barnard CastleThank you for leaving The Manor House a review. We pride ourselves on delivering high-quality person-centred care within an environment that is luxurious, comfortable and feels like home. We are grateful to see you have left an excellent review and will be sure to pass your kind words over to the wider team.

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Care Homes Owned by Anchor in Durham

Anchor Locations in Durham (2)

Anchor Reviews in Durham (130)

Elderwood

Elderwood

The Manor House Barnard Castle

Elderwood

The Manor House Barnard Castle

Elderwood

The Manor House Barnard Castle

The Manor House Barnard Castle

Elderwood

The Manor House Barnard Castle

The Manor House Barnard Castle

Elderwood

Elderwood

The Manor House Barnard Castle

Elderwood

The Manor House Barnard Castle

The Manor House Barnard Castle

Elderwood

The Manor House Barnard Castle

The Manor House Barnard Castle

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