Care Homes Owned by Anchor in Durham

My nana lived in Elderwood for nearly 2 years, the care staff was amazing and they would go out of their way to do anything for my nana, nothing was an issue when my nana needed anything, even to when nana didn't want what was on the menu the kitchen would make her anything that she wanted, all the staff are so friendly and helpful not only to my nana but also to us and her family when we visited, when my nana was nearing the end of her life the care not only that my nana received but also us as family was by far the best we could ever ask for, management is so approachable and will help with any issues if we ever had any, nanas room was always cleaned on a daily basis, I would recommend Elderwood to anyone.

My father has been resident here for over 3 years. I visit every 2 months. On this occasion, as with other visits, the staff are friendly, approachable and capable. My dad's room is always clean, tidy, his bedding is changed weekly. He has his food served in his room. The quality is very good. All support staff, especially front of house and maintenance /handyman are very kind, extremely helpful + a credit to the home. My only slight issue is dads clothes aren't ironed

The food is good and I enjoy the lounge and the activities. The staff are all very friendly.

I am very pleased with how well I have been cared for over the last few months since I came to live here. staff so caring and friendly, nothing too much trouble. I could no longer manage on my own at home so very pleased to be at the Manor House

My nana was a resident in Elderwood for approximately 2 years , during this time I could not of asked for better care. She was treated with respect and dignity. The food was excellent, and activities were very wide range suitable for every resident, everything was to a very high standard. Staff were very professional and respectful and mangers were very approachable. I would highly recommend this care home.

My wife due to medical complications had a relatively short stay in Elderwood Darlington I thank all staff for their exceptional support and the care they provided. I/we were very impressed by the welcome we received from many staff who were employed at Elderwood for a number of years their attention to detail and kindness was very much appreciated.

My husband received good general care, although at no time was his 'care plan' ever shared with me. Some of the staff were worthy of particul note - Liz, Gaber the handyman, Shima and Angela care staff to name a few. There were times when I thought some of the staff hadn't received sufficient training. There was a programme of activities published but my husband was never invited to attend. I accompanied him to a few activities.

The only complaint is that I can only give 5 stars

I'm writing to express my heartfelt appreciation for the exceptional care my aunt receives at the Manor. The facilities are beautifully maintained, with her room always kept clean and tidy. The staff treat her with the utmost dignity, going above & beyond to make her feel like part of an extended family. The housekeepers are friendly and approachable, contributing to a warm environment. The activities offered remind me of five-star hotel entertainment, ensuring residents are engaged & happy. The food is delicious and home cooked, with chefs always willing to accommodate special requests, loves her black pudding. It is evident that management leads with excellence, as the entire team from maintenance, admin to front of house, everyone works seamlessly to provide outstanding support. Knowing my aunt is safe and well cared for allows me to enjoy our time together as her niece rather than her caregiver, which brings me great peace of mind. The carers & team leaders are angels in disguise.

It's like a home from home, very friendly, warm and welcoming. Excellent.

Staff excellent, rooms very nice, especially newly refurbished common rooms/spaces. Some attention needs to be made to bedrooms, e.g armchairs far too low to get out of, especially for residents/users with knee issues. Some furniture is showing it's age, e.g very worn arms, in-adequate cushioning, some upholstery badly stained and some chairs smelt of urine. Meal ordering times felt rushed, although food was ok - not always hot. Clothes not tagged quickly enough, hence some items went missing. These comment should not be viewed as a criticism of the staff, but just general management issues. Medicine was dealt with well - overall experience was very positive.

Recently refurbished

The food is plentiful and of good quality and I can now sleep at night knowing my Mum is being cared for 24/7

We had not found that in any of the other places we had seen.

It has been the best decision we have made for my aunt. She is very settled there and all credit must go to the wonderful staff at Elderwood who make an exceptional team.

I am at the end of a spell of respite care recovering from major surgery. I have found experience to be as my scores excellent. All staff are very courteous and caring. Greet you as though you are an old friend which immediately puts you at your ease. Its like a dining out experience daily with a wide and varied menu - and no washing up! The coffee lounge is a bonus for us and our visitors. Loads of activities morning and afternoon to keep our minds active. I have met some lovely residents and have made me feel very welcome. All of my visitors are impressed with The Manor House and all agree that choosing to stay here for my respite was the best decision.

My sister was in The Manor House for over two years. The home is decorated to a really high standard and is immaculately clean. The staff are extremley kind and caring. But in the last few days of her life they excelled themselves and were a massive support to us her family. We cant thank them enough.

The care that mum received in The Manor House Care Home in Barnard Castle was excellent. All of the staff that I interacted with were so friendly and caring and they went out of their way to make it feel like a 'home'. Her room was lovely (I especially liked the fact that her door looked like a proper front door) and the home itself was spotless and welcoming.

My aunt quickly settled in and the caring staff are very friendly and provide excellent care for her. The rooms and facilities are good and there are activities throughout the week which she can participate in. She loves anything musical/singing and there are quite a few sessions around this. The hairdresser and manicures available each week go down very well and she is kept very clean, smart and presentable. No complaints here :-)

Since my nearly 100 year old mother with dementia moved into Elderwood Care Home in Darlington 2 years ago she has flourished with the care she has received. the staff are attentive and friendly and look after mother and the other residents very well. There are always activities such as bingo, singing, quizzes etc to keep you entertained . Also at meal times the choice and quality of the food makes me very envious. So overall it is an excellent home to move to in your later years.

We had a terrible time with emergency respite in another care home, so we visited lots of care homes so we weren't in that position again. Elderwood was our first choice, felt homely, carpets kept the noise to minimum, straight corridors (nowhere to hide or get lost), all staff spoke to us and when the time came Dad was welcomed with open arms. Although Dad was only there for a month, the care, dignity, dedication, and overall friendliness of everyone was amazing. We were all made to feel so welcome, encouraged to be part of Dad's life and to ask questions. Mam was always welcomed and offered to attend events, activities and even Christmas dinner. Everywhere was clean, additional care supports (like a toilet frame) were given without us having to ask, laundry kept clean and cloths never lost. Overall everything and everyone were amazing, which reflected in the atmosphere. We as a family feel so grateful and appreciative we found such a home from home for dad.