Anchor in Greater Manchester | 7 Care Homes

Review of
Millfield
from Kirsty C (Daughter of Resident) published on 3 October 2025 Submitted via Website • Report

Overall Experience

Mum has been a resident at millfield since November 2021. The care towards mum and the support towards us has always been outstanding from day one. Unfortunately mum had a 6 week spell in hospital due to her mental health, Alzheimer's and falls in July, it was touch and go as to whether she would be

able to go back home as she was so poorly but millfield did everything they could to get her back safely and with a proper support package in place, since she has been back she has started talking again, walking, eating and drinking, ( which she had not done for 6 weeks) this is all down to the hard work, commitment, dedication, continuity of care love, professionalism and kindness from each and every member of staff that work at millfield. I would like to say a huge thank you not just from me but from my mum and all the family. Anchor homes should be extremely proud of all the staff working at millfield.

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Review of
Millfield
from Fran J (Daughter of Resident) published on 30 September 2025 Submitted via Website • Report

Overall Experience

Mum has now been a resident at Millfield for a year and it is so comforting to continue to see the same first class support and care and cleanliness.
Absolutely excellent, with a will to provide care with dignity and encourage a social community with varied activities and celebration events.
Everyone

has a welcoming smile whenever I visit and it is clear that they are up to speed with the needs to support my mother plus providing regular feedback to any questions I have.
Thank you all at Millfield as I really do not know what I would do without your support.

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Review of
Beechfield Lodge
from C S (Daughter of Resident) published on 30 September 2025 Submitted via Postal Card • Report

Overall Experience

The staff are always welcoming and work tirelessly. They treat Mum with dignity and with a personal touch and a friendly manner.
Nothing seems too much trouble and on the very odd occasion when I have a concern or a question regarding care, it is promply acted upon. The home also contact me and keep

me informed should they have concerns or updates on her care. I find on my visits the home is always clean and odourless (other than pleasant smells).

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Review of
Montrose Hall
from J T (Daughter-in-law of Resident) published on 30 September 2025 Submitted via Postal Card • Report

Overall Experience

Communication poor. Residents' needs not met. Home said couldn't meet them ie hygiene, nutrition, elimination (this is not a nursing need). Staff frequently sat at a table on their phones - not professional. Relative sat in chair at 11:45 am, covered in scrambled egg (staff knew she couldn't feed herself).

No communication from management re terminating. After a hospital stay measures not put back in place to lessen number of falls. (We accepted that she would fall and never blamed anyone). Received a letter stating we hadn't paid May fees (we had). It appeared we had been refunded too much but no one seemd to accept that initially). Totally unprofessional.

Reply from Hannah Prescott, Manager at Montrose Hall

Thank you for taking the time to leave a review. We take matters relating to our residents' health and wellbeing very seriously. If we are no longer able to meet a resident's care needs, we collaborate closely with their loved ones and medical professionals to discuss it further to identify a more suitable home. Our person-centred digital care planning is completed on hand-held devices, similar to mobile phones. If you would like to discuss any of the matters you have raised further, please contact us on 0800 731 2020 or customer.relations@anchor.org.uk.

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Review of
Israel Sieff Court
from Amanda C (Granddaughter of Resident) published on 25 September 2025 Submitted via Postal Card • Report

Overall Experience

As a family we were very unsure of moving nanna into a care home but as soon as we arrived the welcome was amazing and my nanna has fit right in she loves it here that gives us all a sense of relief. We really do appriciate all the staff so much for all being so kind and caring.

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Review of
Montrose Hall
from H P (Daughter of Resident) published on 22 September 2025 Submitted via Postal Card • Report

Overall Experience

Since my mum moved into Montrose Hall she has improved greatly. Mum fell and broke her hip and required support to start walking again. The staff at Montrose Hall have been amazinf and have gone above and beyond for my mum and us as a family. Mum is now walking! Mum feels safe and is very happy. We

as a family are extremely grateful for all the support we have received from all the staff and the management team. Montrose Hall has lots of activities for Mum to get involved in and Mum has even been recognised for her veteran status.

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Review of
Millfield
from Chris W (Son of Resident) published on 18 September 2025 Submitted via Website • Report

Overall Experience

Mum has just finished 2 weeks of respite care at Millfield. Ann was friendly and professional from the start of our engagement, arranging everything. Mum moved in seamlessly and was given a great room with a nice view. She was introduced to other people in the home, so she could socialize with them.

There were various activities arranged, including singing. Whenever I spoke to mum she kept talking about how nice the food was. It was a great stay for her and I am sure mum will be going again, if they will let her.

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Review of
Beechfield Lodge
from Sheila T (Sister-in-law of Resident) published on 18 September 2025 Submitted via Postal Card • Report

Overall Experience

All as good as always Staff very good as always.

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Review of
Millfield
from Paul G (Son of Resident) published on 18 September 2025 Submitted via Website • Report

Overall Experience

Mum initially joined Millfield Care Home for respite for a short while after her health deteriorated whilst living alone, this was an enormous relief for me and my siblings as our efforts to look after mum in her own surroundings became overwhelming and impossible to continue, as we constantly worried

about mum's care 24 hours a day.
From the very 1st enquiry to this day we cannot thank the care and administration staff enough at Millfield Care Home. They're all extremely friendly and professional showing loving care. A great example was when mum made her own mind-up to become a full time resident, she told one of the care staff who bent down to mums height and gave a her a proper loving hug and a kiss on the cheek and mum beamed with a great smile.
Mum's told all of her family that she "like's it here and that they really do look after me", we are so relieved knowing that she's in good hands and interacting with other residents which has also lifted her mental wellbeing.

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Review of
Millfield
from T G (Daughter of Resident) published on 16 September 2025 Submitted via Website • Report

Overall Experience

I have been really impressed with Millfield. It's such a huge step for anyone to go into supported living but Mum settled in well. The staff are caring, know their residents well and are attentive to their individual needs, even down to who they like to sit with at mealtimes. They also know relatives

and are very welcoming.
I am only able to visit infrequently but I am kept informed through the monthly newsletter, pictures and occasional emails.
It was a particular pleasure to see how the team helped Mum celebrate her 95th birthday recently. They put in a lot of effort to make residents feel special particularly on their birthdays with cake and gifts. Mum was thoroughly enjoying herself dancing to Frank Sinatra sung by a live entertainer. Other special occasions are also regularly celebrated and clearly enjoyed. Well done all.

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Review of
Beechfield Lodge
from Deborah B (Daughter of Resident) published on 15 September 2025 Submitted via Postal Card • Report

Overall Experience

Very happy with excellent care provided to Mum. All staff, from receptionist onwards are warm, friendly & caring.

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Review of
Beechfield Lodge
from Lynn O (Daughter of Resident) published on 15 September 2025 Submitted via Postal Card • Report

Overall Experience

My mum has been in Beechfield Lodge for just over 2 years. She has always been treated with dignity and nothing is too much trouble for the staff.
I am very happy with the care Mum recieves and I know she is in a safe and caring home.

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Review of
Beechfield Lodge
from Kathryn J (Sister of Resident) published on 15 September 2025 Submitted via Postal Card • Report

Overall Experience

I come to visit my sister regularly, the staff here are always nice and helpful. I feel very relaxed when I come and always see a friendly face especially the member of staff who is on the reception.

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Review of
Hatton Grange
from S C (Daughter of Resident) published on 15 September 2025 Submitted via Postal Card • Report

Overall Experience

Excellent appearance, clean, perfect condition. Helpful staff, beautiful rooms. Like a hotel.

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Review of
Millfield
from S E (Sister of Resident) published on 12 September 2025 Submitted via Postal Card • Report

Overall Experience

My sister has been in Millfield for 17 months and so pleased we picked Millfield. The first few weeks I was heartbroke, but now I smile when leaving her. The staff are wonderful and very helpful if we have to ask details. The food is amazing and I can say my wife eats everything. I love all the entertainment

for the residents and all the hard work they put in to it.
Thank you staff at Millfield.

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Review of
Montrose Hall
from Diane S (Daughter of Resident) published on 12 September 2025 Submitted via Website • Report

Overall Experience

Inside is clean & well cared for, really nice caring staff that interact well with the residents. Rooms have a TV, and a small fan. The corridors have fun themes to them.
Personal Items do wander due to residents' dementia, so mark all your stuff clearly! Take a picture of any glasses :)
Nice gardens,

although we didn't go out during visits, was nice to look out of the window to see them.
Cons:
Would highly recommend classical, or golden oldies era music over modern day music played during the day, especially as that has been shown to help dementia patients, was mostly present-day radio. I was present when an hour of oldies (1950 - 1970's) was on and the residents began humming along, some even singing lyrics but many of the people who looked lost in their own world became more animated.
Some air freshener for the corridors, as they have a bit of a weird chemical smell.
Needs info on how to get in on weekends, as it's not clear.

Reply from Hannah Prescott, Manager at Montrose Hall

Thank you for taking the time to review Montrose Hall and we're pleased you rate our care/ support as excellent. We appreciate your kind comments regarding our team and our home, which I will pass on. We play different types of music throughout Montrose Hall to suit our residents' different preferences. We tend to have older songs playing in the corridors and, at times, the music in the lounges may change to different types and eras. I will discuss current music being played in our staff meeting this week. We have a sign displayed in the front window which advises visitors on how to access the building. This includes our phone number if people are not getting a timely response during our busier times and we'll ensure that this sign remains visible. We have air fresheners in our corridors. A recent infection control visit confirmed they are very happy with Montrose Hall's standards of hygiene. I'm happy to discuss all aspects of our care at a mutually convenient time.

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Review of
Beechfield Lodge
from Rachel P (Daughter of Resident) published on 11 September 2025 Submitted via Website • Report

Overall Experience

We have had several meetings with the manager along with the Safeguarding team at local council. You state matters were fully investigated but your lack of transparency is apparent. Beechfield lodge has been reported to the CQC following the safeguarding meeting. Statement were referred to but were

not the same as the statements provided by your legal and governance team. You didn't investigate mum being locked in her room because at the meeting you confirmed that you were unaware your staff were locking mum in. You state matters were fully investigated In relation to your failure to provide adequate personal care I have an email from management confirming you and your team had failed ( following your investigation) admitting you had failed mum.in fact without our own investigation and subsequent meeting residents (including mum) would have missed vital medication. We can corroborate all our dealings with Beechfield.

Reply from Sharon Bollesty, Manager at Beechfield Lodge

We are sorry our services did not meet the high standards we uphold. Thank you for your comments. If there is anything else you would like to discuss, please get in touch directly.

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Review of
Lightbowne Hall
from P L (Son of Resident) published on 11 September 2025 Submitted via Postal Card • Report

Overall Experience

Lovely setting, staff very caring, good service.

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Review of
Beechfield Lodge
from Adele C (Daughter of Resident) published on 2 September 2025 Submitted via Website • Report

Overall Experience

Mum was a resident at Beechfield for approx 3 years. We have recently had to remove her due to ongoing issues with her care, culminating in her breaking her hip and being made to stand on it, because a staff member gave an incorrect account of how she had ended up on the floor. We still don't know

how she fell. She was not a falls risk. She needed surgery and now needs support to walk after 3 months in hospital.
Previously, after a year there her dentist felt her teeth hadn't been brushed since being a resident. Due to this we formally requested her care records. Through these we learned she had missed many doses of her daily medication. One month half the doses were missed. Records indicated she sometimes went weeks without a shower. They did start to share care records with us, so we felt better but recently, my sister discovered on an evening visit (6pm) that mum was locked in her room all night, every night to avoid another resident entering her room! Avoid

Reply from Sharon Bollesty, Manager at Beechfield Lodge

Thank you for taking the time to leave a review. Providing the best care for residents is something we take very seriously. The matters you have raised have been fully investigated and responded to by the team at the location. If you would like to discuss anything further, please get in touch with us directly.

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Review of
Lightbowne Hall
from Jayne C (Daughter-in-law of Resident) published on 27 August 2025 Submitted via Postal Card • Report

Overall Experience

We as a family could not thank the home enough for everything they do and have done. The staff are amazing the home is lovely Mam has settled quicker than we could imagine.
Not something we wanted to do but things got really bed for Mam with falling. We can visit whenever we want we can go to bed knowing

Mam is safe and cared for.
Thank you.

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Care Homes Owned by Anchor in Greater Manchester

Anchor Locations in Greater Manchester (7)

Anchor Reviews in Greater Manchester (551)

Millfield

Millfield

Beechfield Lodge

Montrose Hall

Israel Sieff Court

Montrose Hall

Millfield

Beechfield Lodge

Millfield

Millfield

Beechfield Lodge

Beechfield Lodge

Beechfield Lodge

Hatton Grange

Millfield

Montrose Hall

Beechfield Lodge

Lightbowne Hall

Beechfield Lodge

Lightbowne Hall

Awards / Recognitions (11)

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