Care Home Owned by Anchor in Kent
9.8
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Kent for Anchor are showing below.
View the details of all 121 locations (with 9211 reviews) owned by Anchor
Anchor Locations in Kent (1)
Canterbury House
9.6
48 reviews
Tettenhall Way, Faversham ME13 8YQ
"Excellent facility - Reception area has seasional displays teas coffee refreshment readily available. Amazing like walking into a hotel.…" Read all 48 reviews
Location Type Care Home
Canterbury House is a purpose-built care home providing residential and residential dementia care for up to 66 older people. They are welcoming new residents for permanent care and shorter stays. The facilities at the home include a hair and beauty… Read more about Canterbury House
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- 66 Rooms
- from £1,607 / week
Anchor Reviews in Kent (48)
9.8
Anchor has a Group Review Score of 9.8 (9.752) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Anchor must have a Review Score.
Review of
Canterbury House
from Alison R (Friend of Resident) published on 24 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent facility - Reception area has seasional displays teas coffee refreshment readily available. Amazing like walking into a hotel. Connection between staff residents and visitors, caring and kind. The garden room - sky bar and lirary are great areas to sit and socialize with residents. The only
negative is the name - Canterbury House - I am asked where is it - Canterbury, no Faversham.
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Review of
Canterbury House
from Melanie J (Daughter of Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Canterbury House continues to deliver excellent care under the new management team. Very friendly and caring people.
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Review of
Canterbury House
from Andrew W (Son of Resident) published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Canterbury House care home provides a very warm welcome from all the staff whenever we visit and are giving my mother all the care & support she needs and reassurance to all of our family.
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Review of
Canterbury House
from C H (Daughter of Resident) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
From first contact with Canterbury House, Faversham I have been impressed with the professionalism of staff and the facilities. My mother has been met with respect and empathy and this has really helped her settle in. She has some specific needs and these have been met. We have met with team leaders,
both chefs and noting we have needed has been an issue. Mum is always the focus and the staff always address her rather than me so she is included and can be part of any situation considered. I have heard good things and this home & staff live up to the feedback. Very impressed nothing is too much trouble.
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Review of
Canterbury House
from Melanie J (Daughter of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Upon visiting Mum after being out of the country for a few months, it was nice to see familiar faces greeting me like a family friend. The home was still a warm & friendly place. The only change was within the management team, which seemed to be running smoothly. When I took Mum out for the day and
we returned it was nice to hear her say "I'm glad to be home". Thank you to everyone involved.
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Review of
Canterbury House
from Gillian C (Respite Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care home has been welcoming and friendly. All the staff in every area have been helpful and kind. The room has been pleasant and comfortable to stay in. The help with personal care has been very good when it has been needed. Extra help was needed, and given when there was a problem with my wound,
the staff were very kind and got medical assistance. The residents were also welcoming and friendly. The activities and pampering have been enjoyable. Hair and nails - very good. Lovely to go outside & see the planting and walk in the grounds. Mealtimes have been really good. Food & company were lovely.
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Review of
Canterbury House
from Catherine B (Daughter of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My mother was well looked after and was very happy about how friendly and caring the staff were during her respite stay.
Reply from Lacey Waddington, Deputy Manager at Canterbury House
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Review of
Canterbury House
from R C (Son of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Living in another county, I only get to visit my mother at different times of the year, but on each visit I found the staff accommodating, and impressed with their ability to remember all the residents names! The rooms are services daily, and cleaning is a constant. However sometimes on arrival it can
take several minutes to enter the building in nobody is on reception and someone has been sitting just inside the doors unaware of us trying to enter. Overall it is a warm caring establishment and a joke can be shared with the staff too!
Reply from Rachel Dadwa-As, Home Manager at Canterbury House
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Review of
Canterbury House
from Christine W (Daughter of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father has to be taken to hospital the day after he became a resident. I cannot fault the way the care home staff dealt with this. He was reassured all the way and I had frequent phone calls to keep me updated. He was back in his new home the next day and able to start the settling in process. Whilst
most residents seem to enjoy watching TC in the lounge it is nice that there is somewhere quiet that is available for him to sit and read his book, whilst still being in a communal area. I find this comforting to know that he is not isolating himself in his room.
Reply from Rachel Dadwa-As, Manager at Canterbury House
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Review of
Canterbury House
from S C (Wife of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Staff are kind and caring but often very stretched - more staff would be better on dementia floor. Management is good and responsive to any queries or concerns.
Laundry service has improved, however cleaning is not always ideal e.g food under sofas in lounge for several days, residents toilet needs
Laundry service has improved, however cleaning is not always ideal e.g food under sofas in lounge for several days, residents toilet needs
more frequent monitoring (hard to keep up!). Overall the experience is positive and my husband is happy and well looked after.
Reply from Rachel Dadwa-As, Manager at Canterbury House
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Review of
Canterbury House
from Jane C (Partner of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My partner has been in Canterbury House since November 2021 but recently his condition (parkinson's and dementia) has deteriorated. The staff have all coped with him very well, they are caring, compassionate and very helpful. They keep me informed of any changes in his condition, and of any OP visits.
The manager is very approachable and always happy to answer question and discuss his care needs. The whole staff are lovely to me when I visit and I am confident that my partner is in good hands is treated with respect. Very happy with everything at Canterbury House.
Reply from Rachel Dadwa-As, Manager at Canterbury House
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Review of
Canterbury House
from C F (Son of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My 97 year old mother to Canterbury House six months ago, initially on respite after a hospital visit. Despite being incredibly anxious initially mother has settled well and is very proud of her room. She partakes of many of the activities arrange and particularly enjoys games and knit and natter group.
She enjoys the food and eats well. Mum recently told me that she finds all the care staff are good to her and treat her well. As a family, we are pleased with the way mum has settled in and is flourishing.
Reply from Rachel Dadwa-As, Manager at Canterbury House
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Review of
Canterbury House
from Heather T (Daughter-in-law of Resident) published on 21 November 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff as usual were exemplary. The home was clean and inviting. I received a very warm welcome plus the offer of a drink almost immediately.
All the residents looks happy and well care for and the atmosphere in the home was calm and inviting.
All the residents looks happy and well care for and the atmosphere in the home was calm and inviting.
Reply from Rachel Dadwa-As, Manager at Canterbury House
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Review of
Canterbury House
from J T (Wife of Resident) published on 23 October 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Family and friends are impressed with the home and facilities. The staff are consistently welcoming, helpful, polite, friendly and genuinely caring. The staff know your name and it feels homely and relaxed.
Reply from Rachel Dadwa-As, Manager at Canterbury House
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Review of
Canterbury House
from Fiona W (Daughter of Resident) published on 9 October 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
This is a good care home however there are issues with staff shortages affecting the wait for personal care and the lack of a full time chef. Mum doesn't particularly like the food however I do understand that most residents prefer traditional meals.
The carers are wonderful. However relatively well
The carers are wonderful. However relatively well
residents, like my mother, are often pushed to be bottom of the list for showers and washes as staff are very busy.
Mum loves all the staff and spends most of her time with them in preference to the other residents.
Mum loves all the staff and spends most of her time with them in preference to the other residents.
Reply from Rachel Dadwa-As, Manager at Canterbury House
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Review of
Canterbury House
from Jane C (Daughter of Resident) published on 9 October 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I have to say that Canterbury House feels like my mum's home now. I never worry about her after I have left. I cannot comment on the food but I know there have been problems with chefs. I think the menu needs to be basic food that older people like even if it doesn't sound fancy - casserole, roasts,
nice homemade pies, and bread and butter pudding, apple crumble but made with good quality ingredients so that they have flavour and nutrition. Also I would like more bingo and quizzes, there is a lot of craft which my mum has never done. Also it would be nice if each say Wednesday a different person had a nice soak in the bath which is something they could look forward to. My mum is very particular and I think they are very patient with her. The lounge carpet could be cleaned more regularly perhaps overnight when they have left to go to bed. The air conditioning was rarely on during the summer and I had to buy a fan for my mum.
Reply from Rachel Dadwa-As, Manager at Canterbury House
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Review of
Canterbury House
from P J (Wife of Resident) published on 8 April 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My husband had 2 weeks respite care at Canterbury House. I felt very confident in the staff's ability to look after him and manage his care, the assessment was very thorough. The environment was very clean and food was good. There were plenty of activities, but it always felt like a calm environment
when I visited. Overall, I have been very happy that my husband has had a good experience for his first time in a residential care setting. Thank you!
Reply from Rachel Dadwa-as, Home Manager at Canterbury House
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Review of
Canterbury House
from John P (Husband of Resident) published on 3 January 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Always a worry organising respite breaks for my wife and the worry about the care she would receive. No problems here, a wonderful, bright and happy environment, caring, professional staff. She couldn't be in better hands. A big thank you to everyone involved.
Reply from Rachel Dadwa-as, Home Manager at Canterbury House
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Review of
Canterbury House
from Roger L (Son of Resident) published on 5 December 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Sadly I have lost both my parents now this year, my Father in May and my Mother more recently in November.
I must write to thank all the staff and management at the Canterbury House Care Home for all the love, affection, care and attention that they always gave to my Mum and Dad since they were residents
I must write to thank all the staff and management at the Canterbury House Care Home for all the love, affection, care and attention that they always gave to my Mum and Dad since they were residents
in October 2021 right up to the time they passed away.
Nothing was ever too much trouble for the staff, they were always very professional and so helpful especially when my Mother was receiving her dementia end-of-life care towards the end.
I congratulate all the 'team' and really appreciate all that they did for my parents during their stay.
Nothing was ever too much trouble for the staff, they were always very professional and so helpful especially when my Mother was receiving her dementia end-of-life care towards the end.
I congratulate all the 'team' and really appreciate all that they did for my parents during their stay.
Reply from Rachel Dadwa-as, Home Manager at Canterbury House
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Review of
Canterbury House
from M W (Wife of Resident) published on 16 October 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have found this home and staff to be kind, respectful and caring, not only to residents but to visitors also.
Reply from Rachel Dadwa-as, Home Manager at Canterbury House
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Awards / Recognitions (11)
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