Anchor in Essex | 2 Care Homes

Review of
Blackbrook House
from Alison H (Daughter of Resident) published on 12 August 2025

Submitted via Website • Report

Overall Experience

Excellent experience of Blackbrook House. My Mum has been there nearly 2 years and she has been transformed from someone who just watched TV, was not taking care of herself and was not interested in anything or anyone around her, to someone who takes an active interest in everything. She is a very different

person and I have not only got my Mum back but a happier version of my Mum than I have ever seen in spite of the fact that she was very happily married and had a lovely family! Being nurtured and looked after suits her down to the ground. She loves the staff, enjoys the activities, feels respected and cared for. I am always welcomed and the staff are very caring and friendly. I think the care and attention the staff show Mum is something she has needed for a long time and finally found! I definitely chose the right home for Mum. I am so happy she went to Blackbrook House.

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Review of
Blackbrook House
from Wendy S (Daughter of Resident) published on 12 August 2025

Submitted via Postal Card • Report

Overall Experience

My mum was very unsettled when she first came. However with the excellent care and kindness of the staff she is now in a much better way. The staff are all very kind and considerate, if I have any questions they are only too happy to answer and reassure me. I am entirely satisfied with the care she

is recieving

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Review of
Blackbrook House
from Jenny W (Wife of Resident) published on 12 August 2025

Submitted via Postal Card • Report

Overall Experience

All the staff are so very kind and helpful.

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Review of
Blackbrook House
from William D (Son of Resident) published on 12 August 2025

Submitted via Postal Card • Report

Overall Experience

Having tried several care home previously I am delighted to find Blackbrook House for my mother. She has settled in very well. Your carers are all really polite and attentive. It is a great comfort to know my mother is being well looked after. The premises are very cheerful and bright, my mother's room

on the north side is a bit glooming and I understand you will consider her for a brighter room when one becomes available.

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Review of
St Edith's Court
from Paul T (Son of Resident) published on 16 July 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been at St Edith's Court for 6 weeks and is loving it. The staff have made her very welcome and are always happy to help, answer questions and ensure my mums stay is happy, safe and enjoyable. She really enjoys the daily entertainment and likes the food choices. The room is comfortable

with nice view and she loves going out into the garden.

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Review of
St Edith's Court
from Kay R (Daughter of Resident) published on 11 July 2025

Submitted via Postal Card • Report

Overall Experience

From the moment I entered St Edith's Court, I have been impressed. The friendliness and attentiveness of the staff is wonderful and the environment is clean, bright and welcoming. The facilities are excellent and the residents rooms are spacious and airy. The bathroom and kitchen allow my mother a degree

of independence she did not have at home and are good sizes. I am very grateful that my mother has a place at St Edith's Court. It's our first experience of a care home and we couldn't be happier with the lovely staff and care she receives.

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Review of
Blackbrook House
from Maureen M (Friend of Resident) published on 9 July 2025

Submitted via Website • Report

Overall Experience

Friendly kind understanding accomodating smiling staff.
Excellent decor comfortable furnishings a real homely atmosphere,i in fact everything you could want from a care home Food also looked super. All in all wonderful place for a loved one to find themselves when personal independence is no longer

an option. Visited my friend in a few local homes when she has had short care needs and this seems gold star in comparison.

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Review of
St Edith's Court
from Stephen R (Son of Resident) published on 27 June 2025

Submitted via Website • Report

Overall Experience

My mother has been at st Edith's for nearly two years, she arrived with mobility problems but very alert. She has deteriorated and now has palliative care. Throughout her stay the staff have been amazing, so dedicated and caring especially now that she is a more difficult resident. My wife and I have

recommended St Edith's to numerous friends and acquaintances.

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Review of
St Edith's Court
from Alison S (Daughter of Resident) published on 23 June 2025

Submitted via Website • Report

Overall Experience

Unfortunately due to Anchors policies I cannot detail just how badly my mother was let down during her stay here .I can only say that due to many safeguarding issues I would not recommend this home to any person looking for a safe ,well managed care home for their loved one.I do wonder how long my review

will be left up by Anchor who ,welcome feedback !!!!!!

Reply from Natelie Bessey, Manager at St Edith's Court

Thank you for taking the time to leave a review. We are continuing to investigate the concerns you have raised through our complaint's procedure. The welfare of our residents is our top priority.

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Review of
St Edith's Court
from H W (Daughter of Resident) published on 18 June 2025

Submitted via Website • Report

Overall Experience

My mum moved in last year ,and the home seemed lovely ,very clean and her room was nice
We were promised that there would be activities on a regular basis and she would be included and welcomed and made to feel safe and part of the home
Sadly this wasn't the case ,the management is extremely poor

,there is no communication ,no documentation when concerns were raised by us they were not investigated and we even got laughed at
After several safeguards have been raised and complaints expressed still they can not answer our questions so we have had to move her which has been hard for her and ourselves
I would not recommend this home to anyone and feel sorry for the residents that remain there if they are being treated in the same way as my mum

Reply from Natelie Bessey, District Manager at St Edith's Court

Thank you for taking the time to leave a review. We are continuing to investigate the concerns you have raised through our complaint's procedure. The welfare of our residents is our top priority.

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Review of
Blackbrook House
from Carol M (Daughter of Resident) published on 28 May 2025

Submitted via Postal Card • Report

Overall Experience

Dad moved to Blackbrook House at the ripe age of 97 - quite a transition for someone who was previously living in an independent flat. From the outset the managers and all the staff were very kind and thoughtful and treated Dad with respect and care. The home is welcoming, clean and bright with lovely

areas to sit and walk around. Although Dad is now very frail he continuously comments on how kind and caring the staff are. To end with his own words 'Excellent, nice staff, very understanding and always prepared to listen to what you have to say. They are all very lovely'.

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Review of
St Edith's Court
from A G (Son-in-law of Resident) published on 17 April 2025

Submitted via Website • Report

Overall Experience

My father in law was in St Edith's Leigh on sea from October 2024 to the 10th of March 2025. The care he received was wonderful.
He sadly passed away in hospital after being taken there by ambulance from the home.
We cleared out his room completely within 36 hours of him leaving the room.
So the

room was available to Anchor to re let by the 12th of March.
We asked for the balance of the March fee (around £3300) to be refunded on the 13th of March.
After reminding the local administrator at the home several times we are still waiting for the monies to be refunded, she assured me that the head office would refund the monies as she was unable to actually forward the funds.
It's now April 11th and no refund has been made. I have phoned the head office and they were adamant that the local home is responsible for the refund. The local home assured me that the refunds come from the HQ.
Long story short. I need the £3,300 to help pay for funeral expenses.
Still waiting a month later.

Reply from Natelie Bessey, District Manager at St Edith's Court

Thank you for taking the time to review St Edith's Court. Thank you for your kind comments regarding our care at St Edith's Court and please accept our condolences on the passing of your Father-in-Law. We are sorry to see that a refund of fees was not processed in a timely manner. Thank you for taking the time to discuss this with me, where this issue has now been resolved.

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Review of
Blackbrook House
from Michael N (Son of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

Mother spent the last three years of her life at Blackbrook House and knowing that she was safe and comfortable there was a huge weight off my mind. The staff were all very caring and treated Mum with respect.
The managers were always approachable and treated Mum as an individual not just as a client.

Her final passing was treated with compassion and dignity.

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Review of
St Edith's Court
from S D (Daughter of Resident) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience

I have found St Edith's to have a warm, friendly happy and welcoming atmosphere. Staff are kind, caring considerate and patient. Management are willing to act, assist and most important, listen. As Mum is still settling in. She hasn't attended activities yet but we hope she will soon, so I cannot comment

on those. I hear laughter and see happy faces in here and it does feel like Mum's home - warm and cosy.

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Review of
St Edith's Court
from J G (Daughter of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

My father enter St Edith's in the respite room after a months stay in hospital after getting stuck in bath. Prior to this he was completely independent at 92 years old. Finding that he now needs assistance with daily tasks has been a shock for him as well as us. The staff who have cared for him have

been wonderful and treated him with respect and dignity. We have now got him there full time in a room of his own and he seems to be slowly settling in. St Edith's came highly recommended by several friends who had relatives there in the past and it has not disappeared.

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Review of
Blackbrook House
from Jill B (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

I would strongly recommend the manager and her team.
They cared for my father in a caring and compassionate way.
They dealt with his needs in an amazingly professional way.
Sadly, we were unable to keep him there any longer due to social services.
The care home has a warm and friendly atmosphere,

it is a wonderful place.
Thank you for all your help and support for the family as well.

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Review of
Blackbrook House
from Phil H (Son of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

The care staff and management are excellent.
I feel that sometimes the level/quantity of carers could be improved, especially at weekends. I have found my father on a few occasions needing some assistance. It does always come on asking.
He has lost a number of clothing items and also a hearing aid

in excess of £1,000 to replace, so maybe this element could be looked at.
All this said, I am very happy with the care, the home, staff and management.
My father has always been a 'good' critic and does often complain to me about the food.

Reply from Lucy Yarham, Manager at Blackbrook House

Thank you for taking the time to review Blackbrook House. It's great to see you rate our staff and care/support as excellent as well as the facilities on offer here at Blackbrook House. Our priority is to always provide the best quality care in a place, where our residents and their families can call home, so we are really pleased your father has settled in so well with us here and that you have chosen to make his stay more permanent. Our weekly reviews are a great space for us to discuss any areas we can improve, so please don't hesitate to discuss any issues as they arise. We are pleased that we now have an improved laundry service whereby all residents have the button system for their clothing. We also try to accommodate all with our freshly, home-cooked meals however if there is something Dad would like in particular, please do let us know. Feedback is hugely important to us, so thank you again for taking the time to leave us a review and for all your support.

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Review of
Blackbrook House
from A J (Daughter of Resident) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience

My sister and I visited our mum at Blackbrook House and had our lunch with her last week (12th December) and it was such a memorable and joyous visit. We were given a lovely table in the dining room in a little secluded area all decorated festively for Christmas. The staff were all amazing and made

us all feel very special taking pictures for us and the assistant manager went above and beyond to look after us, printing and laminating a lovely photograph of all three of us together. The food was delicious. Thank you Blackbrook House.

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Review of
St Edith's Court
from D R (Next of Kin) published on 15 January 2025

Submitted via Website • Report

Overall Experience

The overall atmosphere in the home is excellent. The staff are professional, friendly and welcoming. Catering arrangements and cleanliness are first class. Decoration standards are very good and make the home bright and welcoming.

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Review of
Blackbrook House
from Christine H (Resident) published on 31 December 2024

Submitted via Postal Card • Report

Overall Experience

The staff are very helpful. Breakfast is brought up to my room. I watch TV while I'm having breakfast. There's a choice for lunch and dinner which is very nice. A lady who sits at my table is a vegetarian and she is catered for. My room and shower room are regularly cleaned and polished. I forgot to

say I have the same thing for breakfast every morning!

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Care Homes Owned by Anchor in Essex

Anchor Locations in Essex (2)

Anchor Reviews in Essex (142)

Blackbrook House

Blackbrook House

Blackbrook House

Blackbrook House

St Edith's Court

St Edith's Court

Blackbrook House

St Edith's Court

St Edith's Court

St Edith's Court

Blackbrook House

St Edith's Court

Blackbrook House

St Edith's Court

St Edith's Court

Blackbrook House

Blackbrook House

Blackbrook House

St Edith's Court

Blackbrook House

Awards / Recognitions (11)

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