Care Homes Owned by Anchor in Essex

friendly and professional and went over and above to meet my mums needs, even picking her recliner chair up from her house and returning when she went home. Thank you for all you did for my mum.

been amazing for her and she loves her food and has gained weight.
My husband and I are so glad we made the decision to place her in Blackbrook and we can rest easy that she is getting all her needs met.

subsequent all the staff were welcoming and helpful, nothing ever seemed to be a problem. Its fair to say my father probably wasn't the easiest resident the home or staff had experienced, but regardless never a word of complaint, all they did was support, adapt and help. My father was treated with a huge level of respect and provided his dignity too, right through to his last days. On that occasion the support for me was fantastic too. Thank you to everyone for your help and support to my family. Clearly good management comes from the top and that is clear to see at Blackbrook.

frail state. The staff have nursed her back to health and she is back to her old self.
The home has had some recent management issues but this has now been resolved. I am confident that my mother is safe and well looked after.

always been caring but there now seems to be a "buzz" within the team and they are happier and have more morale. The environment has changed for the better and all residents seem happy and engagement has really improved. St Edith's is a very special place, with a team that truly give fabulous care. The Management Team are so supportive and professional. Carry on doing what you are doing, St Edith's! Lovely care home.

and a pleasure to walk around. I have visited many homes in the past and St Edith by far, comes out the best. So, thank you all at St Edith for everything you do for my aunt.

her 90th birthday tea in the upstairs lounge area with their help and we think she had a Great time surrounded by her family from 85yr old brother to 2 11 month old Great Grandchildren
Thanks again

person and I have not only got my Mum back but a happier version of my Mum than I have ever seen in spite of the fact that she was very happily married and had a lovely family! Being nurtured and looked after suits her down to the ground. She loves the staff, enjoys the activities, feels respected and cared for. I am always welcomed and the staff are very caring and friendly. I think the care and attention the staff show Mum is something she has needed for a long time and finally found! I definitely chose the right home for Mum. I am so happy she went to Blackbrook House.

is recieving

on the north side is a bit glooming and I understand you will consider her for a brighter room when one becomes available.

with nice view and she loves going out into the garden.

of independence she did not have at home and are good sizes. I am very grateful that my mother has a place at St Edith's Court. It's our first experience of a care home and we couldn't be happier with the lovely staff and care she receives.

an option. Visited my friend in a few local homes when she has had short care needs and this seems gold star in comparison.

recommended St Edith's to numerous friends and acquaintances.

will be left up by Anchor who ,welcome feedback !!!!!!

,there is no communication ,no documentation when concerns were raised by us they were not investigated and we even got laughed at
After several safeguards have been raised and complaints expressed still they can not answer our questions so we have had to move her which has been hard for her and ourselves
I would not recommend this home to anyone and feel sorry for the residents that remain there if they are being treated in the same way as my mum

areas to sit and walk around. Although Dad is now very frail he continuously comments on how kind and caring the staff are. To end with his own words 'Excellent, nice staff, very understanding and always prepared to listen to what you have to say. They are all very lovely'.

room was available to Anchor to re let by the 12th of March.
We asked for the balance of the March fee (around £3300) to be refunded on the 13th of March.
After reminding the local administrator at the home several times we are still waiting for the monies to be refunded, she assured me that the head office would refund the monies as she was unable to actually forward the funds.
It's now April 11th and no refund has been made. I have phoned the head office and they were adamant that the local home is responsible for the refund. The local home assured me that the refunds come from the HQ.
Long story short. I need the £3,300 to help pay for funeral expenses.
Still waiting a month later.