Anchor in Tyne & Wear | 3 Care Homes

Review of
Cranlea
from P B (Son of Resident) published on 29 December 2025 Submitted via Postal Card • Report

Overall Experience

The staff and management at Cranlea are exceptional. They are very professional and friendly and nothing is too much trouble for them. They go out of their way to help.
My mother is always treated with respect and dignity and I am grateful for everything they do to help my mother.
The care home

itself is in a great location with plenty of shops etc., nearby, and it is always easy for parking when visiting. Plenty of activities are provided.

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Review of
Cranlea
from Kevin R (Son of Resident) published on 9 December 2025 Submitted via Postal Card • Report

Overall Experience

Our experience since our mother went into Cranlea has been brilliant. The transition from her living at home trying to be independent was not good at all. Once decision was taken she needed 24hr care without a doubt Cranlea was our first port of call. My mother had care here 3yr couldn't fault the staff.

We knew that yes different people could be there but their ethic of care was first class and still is. Once our mother got in and she found her bearings yes she asked when she was going home, we reassured her along with the staff, she was safe & cared for. Every need was met, nothing was a troule they went above and beyond. We are kept informed regular if we are happy, we are.

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Review of
Cranlea
from Tony D (Son of Resident) published on 8 December 2025 Submitted via Postal Card • Report

Overall Experience

My Mam moved to Cranlea from another care home approx May 2025. The staff are superb & have been the main reason why she has settled so well (kind, thoughtful & attentive). Her family have been warmly welcomed also & really appreciate how smooth the transition to Cranlea has been. Settled atmosphere,

friendly & approachable staff, good food, accommodation, entertainment etc. Well done to all at Cranlea.

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Review of
Cranlea
from S M (Daughter of Resident) published on 27 November 2025 Submitted via Postal Card • Report

Overall Experience

Both parents were in Cranlea, but when dad's needs got too much, they requested he be moved to one with nursing care, an ask I know was hard for them. Since his move, I am always asked, when visiting Mum, how he is with genuine concern shown when I told them I was worried about the care he was receiving.

One of the TL's took time to listen to my concerns and agreed they were valid, seeking help from another team member that she knew had the CQC contact details. I was encouraged by both to contact CQC, which I did, and they acted. The entire team at Cranlea are brilliant, always going over and above, giving me huge peace of mind that mum is well cared for.

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Review of
Palmersdene
from Jean M (Resident) assisted by family/friend published on 19 November 2025 Submitted via Postal Card • Report

Overall Experience

I have been very well treated.

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Review of
Palmersdene
from Josephine M (Daughter of Resident) published on 30 October 2025 Submitted via Postal Card • Report

Overall Experience

My mum is so happy in her care home, we visit every day and get on well with management and all staff. I couldn't have asked for better care. If I have any concerns, the staff are always on hand to answer my questions.

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Review of
Palmersdene
from Richard G (Resident) published on 15 September 2025 Submitted via Postal Card • Report

Overall Experience

My wife has been in Palmersdene since July 2023. She has settled in well and is happy in herself. She is well cared for. The staff are all very friendly. Her room is always clean. The food is varied. I cannot fault Palmersdene Care Home. They have a great team looking after all the residents. I go to

see my wife at the care home, knowing when I go home she is safe and well looked after.

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Review of
Cranlea
from Angela A (Daughter-in-law of Resident) published on 11 September 2025 Submitted via Postal Card • Report

Overall Experience

We are always greeted by staff who are able to inform us of Mum's health and how she has been emotionally. All staff speak to her when passing. They show a good knowledge of mum, not only her condition, but her personality, likes and dislikes. Staff monitor her food and drink intake, and they act immediately

with supplements. We are so pleased Mum was able to be offered a place at Cranlea.

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Review of
Cranlea
from Jonathan M (Son of Resident) published on 29 August 2025 Submitted via Postal Card • Report

Overall Experience

My Mam is so happy in her home, the staff are so attentive and friendly. I'm really happy she lives in such a lovely place.

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Review of
Cranlea
from Hayden M (Grandson of Resident) published on 28 August 2025 Submitted via Postal Card • Report

Overall Experience

My grandma is very happy with the care she is receiving and is over the moon with the kindness of the staff.

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Review of
Cranlea
from Lynn B (Daughter of Resident) published on 13 August 2025 Submitted via Postal Card • Report

Overall Experience

Before coming to Cranlea Mam was previously at another care home. It was our first experience with the care system but it soon became apparent that the care she was receiving was in no way good enough and we moved her. Now at Cranlea the improvement has been 100%. We have all been welcomed as a family

and feel involved with the day to day goings on. The staff are caring & friendly and, very quickly knew our names. Food has improved vastly - everything great!

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Review of
Cranlea
from Amanda D (Daughter of Resident) published on 8 August 2025 Submitted via Postal Card • Report

Overall Experience

I cannot recommend this place enough. The change in my mum is unbelievable; she is thriving here. The staff are caring, friendly and really do care. My mum coming here was the best thing that has happened. I wish my mum came here years ago!
Big thank you to all staff & management.

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Review of
Cranlea
from Abbey M (Granddaughter of Resident) published on 21 July 2025 Submitted via Website • Report

Overall Experience

Since my grandma has joined she has been so happy and it's so nice to see her so settled. The setting is absolutely lovely and homely the staff are all so happy and helpful. It's such a relief to know my grandma is happy and in safe hands.

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Review of
Cranlea
from N M (Daughter-in-law of Resident) published on 16 July 2025 Submitted via Postal Card • Report

Overall Experience

Staff always very pleasant & helpful, give great service, and always working hard.
Lots going on for residents to do.
Would recommend this care home to others.

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Review of
Northbourne
from S B (Daughter of Resident) published on 17 June 2025 Submitted via Postal Card • Report

Overall Experience

My mother went to live at Northbourne in February 2024. She has settled well and enjoys the choir every Thursday and also the entertainment. The staff are really good and are always engaged with the residents. There is always a lovely atmosphere when I go and visit and mam has made lots of friends.

I know I can go home knowing mam is safe and looked after. The meals are always gorgeous and a good selection keep up the good work team.

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Review of
Cranlea
from Chris M (Son of Resident) published on 11 June 2025 Submitted via Website • Report

Overall Experience

The care provided for my mother couldn't be bettered. Attentive and caring staff are there for her, giving me peace of mind that she is okay and is being looked after. Meals are good and provided regularly.

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Review of
Palmersdene
from Jean N (Daughter of Resident) published on 9 June 2025 Submitted via Postal Card • Report

Overall Experience

I cannot overstate how pleased we are, as a family with the care mum has received at Palmersdene. The staff are very professional, clearly well trained and very friendly. The management are visible and approachable and always available to discuss any concerns. Medical issues are picked up on quickly,

dealt with immediately and monitored carefully. The home is always spotlessly clean. Food is freshly prepared and a good choice of meals is offered. What more can I say? Mum is happy.

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Review of
Palmersdene
from Linda D (Daughter of Resident) published on 9 June 2025 Submitted via Postal Card • Report

Overall Experience

My mother has been at Palmersdene since October 2024. She has settled in well now, and has very high praise for the staff and care she is receiving. The food and care is first class. The staff are very friendly and helpful.

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Review of
Palmersdene
from Julia M (Resident) published on 9 June 2025 Submitted via Postal Card • Report

Overall Experience

I've lived here for over two years I love the staff. Bit I like my independence so I do go out a lot visiting friends and family and my lovely friend and sometimes husband. They have a lot of activities going on. If I need help with anything the staff are always there for me.

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Review of
Palmersdene
from Alex M (Son of Resident) published on 9 June 2025 Submitted via Postal Card • Report

Overall Experience

Lovely friendly, warm and welcoming atmosphere. Made my mother feel right at home and settled. Staff always go the extra mile to make my mother feel safe and looked after.

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Care Homes Owned by Anchor in Tyne & Wear

Anchor Locations in Tyne & Wear (3)

Anchor Reviews in Tyne & Wear (183)

Cranlea

Cranlea

Cranlea

Cranlea

Palmersdene

Palmersdene

Palmersdene

Cranlea

Cranlea

Cranlea

Cranlea

Cranlea

Cranlea

Cranlea

Northbourne

Cranlea

Palmersdene

Palmersdene

Palmersdene

Palmersdene

Awards / Recognitions (11)

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