Anchor in Tyne & Wear | 3 Care Homes

Review of
Cranlea
from K R (Son of Resident) published on 24 September 2025 Submitted via Postal Card • Report

Overall Experience

My Mam has received brilliant care and all her needs attended to, we as a family have always been kept up to date on any new procedures or any changes to my mam's care, from my mam taking residency at Cranlea has been the best and safest care for her. Her ability to look after herself solo was not an

option and had to be decided quick as she deteriorated mentally and physically quick. However she has settled into her new home very well, her well bing is better. We have had no problems to address at all. The staff are very approachable and caring.

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Review of
Palmersdene
from Richard G (Resident) published on 15 September 2025 Submitted via Postal Card • Report

Overall Experience

My wife has been in Palmersdene since July 2023. She has settled in well and is happy in herself. She is well cared for. The staff are all very friendly. Her room is always clean. The food is varied. I cannot fault Palmersdene Care Home. They have a great team looking after all the residents. I go to

see my wife at the care home, knowing when I go home she is safe and well looked after.

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Review of
Cranlea
from Angela A (Daughter-in-law of Resident) published on 11 September 2025 Submitted via Postal Card • Report

Overall Experience

We are always greeted by staff who are able to inform us of Mum's health and how she has been emotionally. All staff speak to her when passing. They show a good knowledge of mum, not only her condition, but her personality, likes and dislikes. Staff monitor her food and drink intake, and they act immediately

with supplements. We are so pleased Mum was able to be offered a place at Cranlea.

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Review of
Cranlea
from Jonathan M (Son of Resident) published on 29 August 2025 Submitted via Postal Card • Report

Overall Experience

My Mam is so happy in her home, the staff are so attentive and friendly. I'm really happy she lives in such a lovely place.

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Review of
Cranlea
from Hayden M (Grandson of Resident) published on 28 August 2025 Submitted via Postal Card • Report

Overall Experience

My grandma is very happy with the care she is receiving and is over the moon with the kindness of the staff.

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Review of
Cranlea
from Lynn B (Daughter of Resident) published on 13 August 2025 Submitted via Postal Card • Report

Overall Experience

Before coming to Cranlea Mam was previously at another care home. It was our first experience with the care system but it soon became apparent that the care she was receiving was in no way good enough and we moved her. Now at Cranlea the improvement has been 100%. We have all been welcomed as a family

and feel involved with the day to day goings on. The staff are caring & friendly and, very quickly knew our names. Food has improved vastly - everything great!

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Review of
Cranlea
from Amanda D (Daughter of Resident) published on 8 August 2025 Submitted via Postal Card • Report

Overall Experience

I cannot recommend this place enough. The change in my mum is unbelievable; she is thriving here. The staff are caring, friendly and really do care. My mum coming here was the best thing that has happened. I wish my mum came here years ago!
Big thank you to all staff & management.

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Review of
Cranlea
from Abbey M (Granddaughter of Resident) published on 21 July 2025 Submitted via Website • Report

Overall Experience

Since my grandma has joined she has been so happy and it's so nice to see her so settled. The setting is absolutely lovely and homely the staff are all so happy and helpful. It's such a relief to know my grandma is happy and in safe hands.

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Review of
Cranlea
from N M (Daughter-in-law of Resident) published on 16 July 2025 Submitted via Postal Card • Report

Overall Experience

Staff always very pleasant & helpful, give great service, and always working hard.
Lots going on for residents to do.
Would recommend this care home to others.

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Review of
Northbourne
from S B (Daughter of Resident) published on 17 June 2025 Submitted via Postal Card • Report

Overall Experience

My mother went to live at Northbourne in February 2024. She has settled well and enjoys the choir every Thursday and also the entertainment. The staff are really good and are always engaged with the residents. There is always a lovely atmosphere when I go and visit and mam has made lots of friends.

I know I can go home knowing mam is safe and looked after. The meals are always gorgeous and a good selection keep up the good work team.

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Review of
Cranlea
from Chris M (Son of Resident) published on 11 June 2025 Submitted via Website • Report

Overall Experience

The care provided for my mother couldn't be bettered. Attentive and caring staff are there for her, giving me peace of mind that she is okay and is being looked after. Meals are good and provided regularly.

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Review of
Palmersdene
from Jean N (Daughter of Resident) published on 9 June 2025 Submitted via Postal Card • Report

Overall Experience

I cannot overstate how pleased we are, as a family with the care mum has received at Palmersdene. The staff are very professional, clearly well trained and very friendly. The management are visible and approachable and always available to discuss any concerns. Medical issues are picked up on quickly,

dealt with immediately and monitored carefully. The home is always spotlessly clean. Food is freshly prepared and a good choice of meals is offered. What more can I say? Mum is happy.

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Review of
Palmersdene
from Linda D (Daughter of Resident) published on 9 June 2025 Submitted via Postal Card • Report

Overall Experience

My mother has been at Palmersdene since October 2024. She has settled in well now, and has very high praise for the staff and care she is receiving. The food and care is first class. The staff are very friendly and helpful.

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Review of
Palmersdene
from Julia M (Resident) published on 9 June 2025 Submitted via Postal Card • Report

Overall Experience

I've lived here for over two years I love the staff. Bit I like my independence so I do go out a lot visiting friends and family and my lovely friend and sometimes husband. They have a lot of activities going on. If I need help with anything the staff are always there for me.

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Review of
Palmersdene
from Alex M (Son of Resident) published on 9 June 2025 Submitted via Postal Card • Report

Overall Experience

Lovely friendly, warm and welcoming atmosphere. Made my mother feel right at home and settled. Staff always go the extra mile to make my mother feel safe and looked after.

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Review of
Palmersdene
from Louise K (Daughter of Resident) published on 9 June 2025 Submitted via Postal Card • Report

Overall Experience

The staff are really lovely. Very helpful and are fantastic with the residents, my mother is really happy and content here.

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Review of
Palmersdene
from J C (Son of Resident) published on 31 May 2025 Submitted via Postal Card • Report

Overall Experience

Home is well lead staff always approachable always on hand to answer questions or concerns care provided excellent especially as mother recently unwell they were quick to arrange DR visit and have her checked out. There are always activities on going and food is served and prepared like a restaurant

would definitely recommend this home.

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Review of
Cranlea
from Judith S (Niece of Resident) published on 28 May 2025 Submitted via Postal Card • Report

Overall Experience

Found this to be an excellent care home. The home was always clean, so were all the residents and there was never a smell. The staff were exceptional, they were so friendly and always seemed happy in what must be a hard job. They always talk to the residents and visitors and always said if anything

they can help with to let them know. My aunt was never happy and said the food was very good. The entertainment and activities were great. I would have no hesitation in recommending Cranlea to others.

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Review of
Cranlea
from D T (Niece of Resident) published on 29 April 2025 Submitted via Website • Report

Overall Experience

Lovely place.
Friendly approachable staff.
My aunt has lived at Cranlea for around 3 years and we are so happy with how she is cared for. She especially enjoyed a visit from a New Castle Football Player in the 90's, lots going on within the care home for people to join in with.

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Review of
Cranlea
from David M (Son of Resident) published on 15 April 2025 Submitted via Postal Card • Report

Overall Experience

Cranlea is very welcoming, I have visited mam today and feel at home. The staff always chat to me and are available for any questions about my mam.
Mam has settled well and she has a lovely room. We have brought in all her furniture and it is lovely, just like home.

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Care Homes Owned by Anchor in Tyne & Wear

Anchor Locations in Tyne & Wear (3)

Anchor Reviews in Tyne & Wear (178)

Cranlea

Palmersdene

Cranlea

Cranlea

Cranlea

Cranlea

Cranlea

Cranlea

Cranlea

Northbourne

Cranlea

Palmersdene

Palmersdene

Palmersdene

Palmersdene

Palmersdene

Palmersdene

Cranlea

Cranlea

Cranlea

Awards / Recognitions (11)

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